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    • Allahabad Bank Home Loan Customer Care

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    Toll-Free Number 18005722000
    Call Centre Phone Number 2242091522420869
    2210377722420900

    Allahabad Bank Customer Care IVR Manual

    Call 18005722000 or any of the call centre numbers mentioned above. The steps that you have to follow thereafter have been mentioned below:

    1. Welcome to Allahabad Bank Customer Helpline Service. Press 1 for Hindi, 2 for English, and 3 for Bengali.
    2. Thereafter, press 1 if you are an existing customer or press 2 if you are a new customer.
    3. Upon pressing 1, the following options are presented:
      • Press 1 for blocking debit card
      • Press 3 for account related information
      • Press 5 for registering complaint
      • Press 6 for other enquiries
    4. You will be automatically connected to the bank’s customer service executive who will assist you with your queries or issues.

    Other Ways to Reach Allahabad Bank Home Loan Hotlines

    • Postal address: Allahabad Bank Head Office, 2, N.S Road, Kolkata – 700001
    • Email ID: customercare@allahabadbank.in.
    • A form can be filled on the website of Allahabad Bank stating the nature of the problem.

    Points to Remember

    Here are some important things to know about contacting Allahabad Bank customer care centre:

    • You can fill up a form and send the customer care centre a message regarding your grievance/issue. You will receive their response shortly.
    • If you want to share your feedback with the customer care department of Allahabad Bank, you can do so from this link - https://www.allahabadbank.in/Feedback_main.aspx. You will have to enter information such as your name, address, phone number, and email address.
    • Phone banking is based on Interactive Voice Response (IVR). Please follow the instructions carefully to receive your desired service.
    • When you register a complaint through Phone Banking, you are provided with a customer reference number. Ensure that you keep this number handy.
    • If you want to lodge a new complaint or track the status of an older complaint, you can do so through this link - https://www.allbankcare.in/alb1/APPS/cgrc/frm_cust_comp.aspx. To track the status of your previous complaint, you will be required to enter your ticket ID.
    • If you fail to receive a satisfactory response from the customer care department, you can escalate the matter to the Principal Officer for Grievance Redressal.
    • The email addresses that you can send your issues/grievances to are - ho.cgrc@allahabadbank.in, gm.digimark@allahabadbank.in, and gmpd@allahabadbank.in.

    Redressal of Complaints and Grievance System

    The Branch Manager is responsible for the effective management and redressal of all complaints with regards to customer service in branches. Moreover, Allahabad Bank has constituted a Branch Level Customer Service Committee at each of its branches, headed by the Branch Manager. The Committee essentially acts like a platform enabling customers to interact with the senior officials of the Bank for the following objectives:

    • Collect feedback on the Bank’s services
    • Reduce the communication gap/barrier between the Bank and customers
    • Build trust among customers

    Steps to be Followed for Resolution of Grievances

    You can follow the below-mentioned steps to resolve your grievances and issues:

    • You can visit the Branch Head at your nearest branch if you are facing problems with the services of the Bank.
    • If you are not satisfied with the resolution provided by the Branch Manager, you can always escalate the matter to the Zonal Manager.
    • If the Zonal Manager fails to provide you with a satisfactory response, you can take up the matter with the Field General Manager.
    • If the Field General Manager fails to provide you with a satisfactory response, you can escalate the matter to the Principal Nodal Officer of the Bank. The list of nodal officers along with their contact information has been mentioned below.
    • If you are not satisfied with the resolution provided by the Principal Nodal Officer of the Bank, you can always contact the Banking Ombudsman, Directorate of Public Grievances (DPG), the Indian Government, or any other legal avenue to help you with the redressal of your grievance.
    • If your complaint has been rejected or partially accepted at any one of the stages of the internal grievance redressal system, the same will be escalated to the Bank’s Internal Ombudsman through the Principal Nodal Officer.

    List of Nodal Officers

    Zone Contact Information Email
    Ahmedabad – 1 and Ahmedabad - 2 Phone no. 8288002095 Email ID - zo.ahm_law@allahabadbank.in
    Allahabad Phone no. 94158 13369 Email ID - br.allahabad_recovery@allahabadbank.in
    Aurangabad Phone no. 09921103209 Email ID - br.pune_aurangabad@allahabadbank.in
    Bangalore – 1 and Bangalore - 2 Phone no. 8655066121 Email ID - anusha.vc@allahabadbank.in
    Cuttack Phone no. 9674921292 Email ID - akpandaa1971@gmail.com
    Chandigarh – 1, Chandigarh – 2, and Chandigarh - 3 Phone no. 09694599711 Email ID - zochd0369@gmail.com
    Chennai – 1, Chennai – 2, and Chennai - 3 Phone no. 9339820472, 7980834125 Email ID - sivakumar243257@gmail.com
    Coimbatore Phone no. 7873795344 Email ID - br.coimbatore@allahabadbank.in
    Dehradun Phone no. 07017936689 Email ID - zo.dehradun@allahabadbank.in
    Ernakulam – 1 and Ernakulam - 2 Phone no. 9895299341 Email ID - br.ernakulam@allahabadbank.in
    Guwahati Phone no. 09473385936 Email ID - rohanandanand@gmail.com
    Hyderabad – 1 and Hyderabad - 2 Phone no. 8143548735 Email ID - vachanarswamy@gmail.com
    Jabalpur Phone no. 8485852622 --
    Jaipur Phone no. 09893874166 --
    Lucknow Phone no. 9038124498 Email ID - fgmo.luc@allahabadbank.in
    Madurai Phone no. 9994101831 Email ID - br.mduman@allahabadbank.in
    Mumbai – 1, Mumbai – 2, and Mumbai – 3 Phone no. 99692 05593 Email ID - br.mumbairecovery@allahabadbank.in
    Nagpur Phone no. 8800490626 Email ID - zo.nagpur_law@allahabadbank.in
    New Delhi – 1, New Delhi – 2, and New Delhi – 3 Phone no. 9873546147 Email ID - br.del_recovery@allahabadbank.in
    Patna Phone no. 08876128155 Email ID - patna.recbr@allahabadbank.in
    Pune Phone no. 9923277868 Email ID - zo.pune@allahabadbank.in
    Ranchi Phone no. 09308024315 Email ID - fgmo.ranchi@allahabadbank.in
    Siliguri Phone no. 8005490256 Email ID - zo.siliguri@allahabadbank.in
    Visakhapatnam Phone no. 09831146136 Email ID - keshava.talasila@allahabadbank.in

    Time Frame for Redressal of Grievances

    Allahabad Bank has allocated a total time frame of 21 days within which your complaint/grievance will be addressed and resolved. The stipulated time period for each level has been mentioned below:

    Level Stipulated Time Period
    Branch level 7 days
    Zonal office level 4 days
    FGM office level 4 days
    Head office level 6 days
      

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