YES Bank Home Loan Customer Care

YES Bank Customer Care IVR Manual

Call 1800 1200 or (022) 6121 9000. The steps that you have to follow in the YES Bank hotline IVR are:

1. Good morning. Welcome to YES Bank. Please note that our phone banking number has changed to 1800 1200. Please listen carefully as the phone banking menu options have changed.
2. To continue in English, press 1.
3. For Hindi, press 2.
4. Once the language has been selected, you receive the following options:
• To report loss of card or an unauthorised transaction on your account, press 1.
• For account related information, press 2.
• For information on your credit card, press 3.
• For information on your demat account, press 4.
• For information on your loan account, press 5.
• For prepaid or travel card, press 6.
• For information on your fixed deposit account or recurring deposit account, press 7.
• To know more about our products or any other general enquiry, press 8.
• For application status, current status of your pending deliverables, press 9.
5. Press 5 to inch closer to your home loan information menu. Under that, you receive the following options:
• For personal loan, press 1.
• For auto loan, press 2.
• For home loan, press 3.
• For two-wheeler loan, press 4.
• For loan against property, press 5.
• To apply for a new loan, press 9.
• To go back to the previous menu, press 0.
6. Press 3 to receive the options under home loan which are:
• To know your outstanding loan balance, tenure, or rate of interest, press 1.
• To know your EMI amount and due date, press 2.
• To request for amortisation schedule, press 3.
• For any other request or query, press 9.

Other Ways to Reach YES Bank Home Loan Hotlines

Points to Remember

Here are some important things to know about contacting YES Bank customer care centre:

Redressal of Complaints and Grievance System

YES Bank has a three-level grievance redressal system in place.

Level 1

1. Branch channel:
• The customer will be required to visit YES Bank branch and register his/her complaint in the complaint register during working hours only. In each of YES Bank’s branches, the contact details of the concerned officers have been mentioned, which can be used to file a complaint.
2. The customer can write to YES Bank’s Branch Manager or visit them at the nearest branch of the city. The customer will be required to state/explain his/her problems in detail to the Branch Manager. The Branch Manager will provide the customer with a solution thereafter. In each of YES Bank’s branches, the 7th day of every month is observed as the Customer Day. Customers, on this day, can provide feedback to YES Bank at their respective branches.
3. Telephonic/Electronic Channel:
• Customers can file their complaint online through the form available on www.yesbank.in.
• Customers can contact YES Bank customer care officials at YES Touch Phone Banking Service 24/7.
• Customers can write to YES Bank at yestouch@yesbank.in.
• Customers can also log in to their net banking accounts and visit the My Space section – Mailbox to write to YES Bank customer care centre.
• Customers can follow YES Bank on various social media channels such as Facebook, Twitter, Instagram, or LinkedIn and write to them regarding queries or complaints.

Level 2

If the solution provided by the customer care centre at Level 1 fails to satisfy you, you can always get in touch with YES Bank’s Grievance Redressal Officer at head.grievanceredressal@yesbank.in. Details of the Grievance Redressal Officer can be found on the Bank’s website.

Level 3

If the solution provided by the Grievance Redressal Officer fails to satisfy you, you can always get in touch with the Principal Nodal Officer at principal.nodalofficer@yesbank.in. The contact details of all Principal Nodal Officers can be found on the website of YES Bank or at any of the bank’s branches.

If none of the above-mentioned officers are able to provide you with a resolution, you can escalate the matter further to the Banking Ombudsman of your city. Any complaint that has not been resolved within a timeframe of 30 days can be escalated to the Banking Ombudsman. YES Bank customer care centre usually takes around 7 working days to respond to their customers’ complaints and grievances. A customer must keep a note of his/her complaint reference number while submitting the complaint.

List of Banking Ombudsman of YES Bank

Customer FAQ’s

1. Can I make payment online?

Yes. You can make use of Yes Pay which is your one-stop mobile application to manage payment modes such as UPI, Credit Card, mobile wallet, and so on.

2. Can I file a complaint/grievance through the telephone?

Complaints received via emails, letters, or telephone are captured on the vision plus system or CRM. It is the responsibility of the bank to record each complaint and resolve them in a timely manner. YES Bank, furthermore, has a thorough mechanism of monitoring and escalation in place, to keep a track of all grievances and issues.

3. Who do I get in touch with in case my complaint is not getting resolved at Levels 1, 2, or 3?

Before reaching out to the Banking Ombudsman of your respective city, you can get in touch with YES Bank’s Internal Ombudsman, according to the guidelines prescribed by Reserve Bank of India (RBI). The bank will be required to adhere to the decision of the Internal Ombudsman.

4. What is the email address of the nodal officer at YES Bank?

You can approach the Principal Nodal Officer of YES Bank at principal.nodalofficer@yesbank.in.