Call 1800 1200 or (022) 6121 9000. The steps that you have to follow in the YES Bank hotline IVR are:
|For customers living overseas||
|SMS||SMS ‘Help’ space ‘CUSTOMER ID’ to +91 9223390909|
|Board Line Numbers||+ 912233669000, +912266699000|
|Postal Address||YES Bank Tower, IFC – 2, 15th Floor, Senapati Bapat Marg, Elphinstone (west), Mumbai – 400013|
Here are some important things to know about contacting YES Bank customer care centre:
YES Bank has a three-level grievance redressal system in place.
If the solution provided by the customer care centre at Level 1 fails to satisfy you, you can always get in touch with YES Bank’s Grievance Redressal Officer at email@example.com. Details of the Grievance Redressal Officer can be found on the Bank’s website.
If the solution provided by the Grievance Redressal Officer fails to satisfy you, you can always get in touch with the Principal Nodal Officer at firstname.lastname@example.org. The contact details of all Principal Nodal Officers can be found on the website of YES Bank or at any of the bank’s branches.
If none of the above-mentioned officers are able to provide you with a resolution, you can escalate the matter further to the Banking Ombudsman of your city. Any complaint that has not been resolved within a timeframe of 30 days can be escalated to the Banking Ombudsman. YES Bank customer care centre usually takes around 7 working days to respond to their customers’ complaints and grievances. A customer must keep a note of his/her complaint reference number while submitting the complaint.
|Ahmedabad||Tel. No. 26582357/26586718||Email: email@example.com|
|Bengaluru||Tel. No. 22210771/22275629||Email: firstname.lastname@example.org|
|Bhopal||Tel. No. 2573772/2573776||Email: email@example.com|
|Bhubaneswar||Tel. No. 2396207/2396008||Email: firstname.lastname@example.org|
|Chandigarh||Tel. No. 0172 – 2721109||Email: email@example.com|
|Chennai||Tel No. 25395964||Email: firstname.lastname@example.org|
|Hyderabad||Tel. No. 23210013/23243970||Email: email@example.com|
|Jaipur||Tel. No. 2577931||Email: firstname.lastname@example.org|
|Kanpur||Tel. No. 2306278/2303004||Email: email@example.com|
|Kolkata||Tel. No. 22304982||Email: firstname.lastname@example.org|
|Mumbai (I)||Tel No. 23022028||Email: email@example.com|
|Mumbai (II)||Telephone: 23028140||Email: firstname.lastname@example.org|
|New Delhi (I)||Tel. No. 23725445/23710882||Email: email@example.com|
|Patna||Tel. No. 2322569/2323734||Email: firstname.lastname@example.org|
|Thiruvananthapuram||Tel. No. 2332723/2323959||Email: email@example.com|
|New Delhi (II)||Tel. No. 23724856||Email: firstname.lastname@example.org|
|Dehradun||Telephone: 2742003||Email: email@example.com|
|Ranchi||Telephone: 2210512||Email: firstname.lastname@example.org|
|Raipur||Telephone: 2242566||Email: email@example.com|
|Jammu||Telephone: 2477617||Email: firstname.lastname@example.org|
1. Can I make payment online?
Yes. You can make use of Yes Pay which is your one-stop mobile application to manage payment modes such as UPI, Credit Card, mobile wallet, and so on.
2. Can I file a complaint/grievance through the telephone?
Complaints received via emails, letters, or telephone are captured on the vision plus system or CRM. It is the responsibility of the bank to record each complaint and resolve them in a timely manner. YES Bank, furthermore, has a thorough mechanism of monitoring and escalation in place, to keep a track of all grievances and issues.
3. Who do I get in touch with in case my complaint is not getting resolved at Levels 1, 2, or 3?
Before reaching out to the Banking Ombudsman of your respective city, you can get in touch with YES Bank’s Internal Ombudsman, according to the guidelines prescribed by Reserve Bank of India (RBI). The bank will be required to adhere to the decision of the Internal Ombudsman.
4. What is the email address of the nodal officer at YES Bank?
You can approach the Principal Nodal Officer of YES Bank at email@example.com.
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