A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • YES Bank Home Loan Customer Care

    Toll-Free Number 18001200
    Call Centre Phone Number 912261219000

    YES Bank Customer Care IVR Manual

    Call 1800 1200 or (022) 6121 9000. The steps that you have to follow in the YES Bank hotline IVR are:

    1. Good morning. Welcome to YES Bank. Please note that our phone banking number has changed to 1800 1200. Please listen carefully as the phone banking menu options have changed.
    2. To continue in English, press 1.
    3. For Hindi, press 2.
    4. Once the language has been selected, you receive the following options:
      • To report loss of card or an unauthorised transaction on your account, press 1.
      • For account related information, press 2.
      • For information on your credit card, press 3.
      • For information on your demat account, press 4.
      • For information on your loan account, press 5.
      • For prepaid or travel card, press 6.
      • For information on your fixed deposit account or recurring deposit account, press 7.
      • To know more about our products or any other general enquiry, press 8.
      • For application status, current status of your pending deliverables, press 9.
    5. Press 5 to inch closer to your home loan information menu. Under that, you receive the following options:
      • For personal loan, press 1.
      • For auto loan, press 2.
      • For home loan, press 3.
      • For two-wheeler loan, press 4.
      • For loan against property, press 5.
      • To apply for a new loan, press 9.
      • To go back to the previous menu, press 0.
    6. Press 3 to receive the options under home loan which are:
      • To know your outstanding loan balance, tenure, or rate of interest, press 1.
      • To know your EMI amount and due date, press 2.
      • To request for amortisation schedule, press 3.
      • For any other request or query, press 9.

    Other Ways to Reach YES Bank Home Loan Hotlines

    For customers living overseas
    • +91 22 4935 0000 (From Outside India)
    • 1833 380 0149 (USA)
    • 1833 491 0559 (CANADA)
    • 800 048 9153 (UK)
    • 8000 3570 2510 (UAE)
    Email address yestouch@yesbank.in
    SMS SMS ‘Help’ space ‘CUSTOMER ID’ to +91 9223390909
    Board Line Numbers + 912233669000, +912266699000
    Postal Address YES Bank Tower, IFC – 2, 15th Floor, Senapati Bapat Marg, Elphinstone (west), Mumbai – 400013

    Points to Remember

    Here are some important things to know about contacting YES Bank customer care centre:

    • If you have a feedback or query that you want resolved, you can write to YES Bank’s customer care centre at yestouch@yesbank.in.
    • If you want to locate a YES Bank branch, you can do so through this link - https://www.yesbank.in/locate-us.
    • YES Bank also has a feature where a customer can request a call back from the customer care department.

    Redressal of Complaints and Grievance System

    YES Bank has a three-level grievance redressal system in place.

    Level 1

    1. Branch channel:
      • The customer will be required to visit YES Bank branch and register his/her complaint in the complaint register during working hours only. In each of YES Bank’s branches, the contact details of the concerned officers have been mentioned, which can be used to file a complaint.
    2. The customer can write to YES Bank’s Branch Manager or visit them at the nearest branch of the city. The customer will be required to state/explain his/her problems in detail to the Branch Manager. The Branch Manager will provide the customer with a solution thereafter. In each of YES Bank’s branches, the 7th day of every month is observed as the Customer Day. Customers, on this day, can provide feedback to YES Bank at their respective branches.
    3. Telephonic/Electronic Channel:
      • Customers can file their complaint online through the form available on www.yesbank.in.
      • Customers can contact YES Bank customer care officials at YES Touch Phone Banking Service 24/7.
      • Customers can write to YES Bank at yestouch@yesbank.in.
      • Customers can also log in to their net banking accounts and visit the My Space section – Mailbox to write to YES Bank customer care centre.
      • Customers can follow YES Bank on various social media channels such as Facebook, Twitter, Instagram, or LinkedIn and write to them regarding queries or complaints.

    Level 2

    If the solution provided by the customer care centre at Level 1 fails to satisfy you, you can always get in touch with YES Bank’s Grievance Redressal Officer using the details given below:

    Head – Grievance Redressal
    YES Bank Limited
    5th Floor, ONE International Center, YES Bank Tower,
    Elphinstone (W), Mumbai - 400013

    Email: head.grievanceredressal@yesbank.in

    Phone No: 022-39489373

    Level 3

    If the solution provided by the Grievance Redressal Officer fails to satisfy you, you can always get in touch with the Principal Nodal Officer using the details given below:

    Principal Nodal Officer

    YES Bank Limited

    5th Floor, ONE International Center, YES Bank Tower,

    Elphinstone (W), Mumbai - 400013

    Email: principal.nodalofficer@yesbank.in

    Phone No: 022-39489374

    YES Bank Nodal Officers

    Given below is the list of nodal officers of YES Bank's nodal officers whom you can contact at the branch that is relevant to you:

    Area City Contact Details of Nodal Officer
    Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu Ahmedabad YES Bank Ltd Unit No.G/3,102-103 "C.G.Centre” C.G.Road, Ahmedabad Pin Code : 380009
    Tel No : 079 – 49023101
    Contact Centre : 1800 1200
    Email : sharad.saraiya@yesbank.in
    Karnataka Bengaluru YES Bank Ltd Ground Floor, Prestige Obelisk, Municipal No. 3, Kasturba Road, Bangalore 560001
    Tel No : 080 - 61176500
    Contact Centre : 1800 1200
    Email: ashraf.ka@yesbank.in
    Madhya Pradesh Bhopal YES Bank Ltd Plot No 215,Ground Floor Phase 1 M.P Nagar, Bhopal, Madhya Pradesh Pin Code : 462011
    Tel No: 0755 – 6612002
    Contact Centre : 1800 1200
    Email: sharad.saraiya@yesbank.in
    Odisha Bhubaneswar YES Bank Ltd Plot No. 31, Bapuji Nagar, Janpath, Bhubaneswar, Orissa. Pin Code :751009
    Tel No: 0674 – 2598012
    Contact Centre : 1800 1200
    Email: tusharkanti.roy@yesbank.in
    Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. Chandigarh YES Bank Ltd SCO No- 179 and SCO No -180 Sector 17C, Chandigarh Pin Code :160017
    Tel No : 0172 - 5037064
    Contact Centre : 1800 1200
    Email : bhupinder.singh7@yesbank.in
    Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands Chennai YES Bank Ltd Ground Floor, No.143/1, Uttamar Gandhi Salai, Nungambakkam, Chennai Pin Code :600 034
    Tel No : 044 - 66765000
    Contact Centre : 1800 1200
    Email: vinodh.sarran@yesbank.in
    Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura Guwahati YES Bank Ltd Ground & First Floor, Building No. – 115, Goyal Enclave, G.S Road, Bhangagarh, Guwahati. Pin Code: 781 005
    Tel No: 0361 – 7187552
    Contact Centre : 1800 1200
    Email: tusharkanti.roy@yesbank.in
    Andhra Pradesh and Telangana Hyderabad YES Bank Ltd Ground Floor, Agravanshi Plaza, Bearing No 1-8-387 HUDA Lane, Off S.P. Road Secunderabad, Hyderabad. Pin Code : 500 003
    Tel No: 040 - 42426900
    Contact Centre : 1800 1200
    Email: ashraf.ka@yesbank.in
    Rajasthan Jaipur YES Bank Ltd Ground Floor , Plot No: O-19A , Ashok Marg, Nr. Ahinsa Circle, C-Scheme, Jaipur, Rajasthan Pin Code : 302 001
    Tel No: 0141-3329136
    Contact Centre : 1800 1200
    Email: sharad.saraiya@yesbank.in
    Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Kanpur YES Bank Ltd 14-113 Padam Tower , Civil Lines Kanpur Pin Code : 208 001
    Tel No: 0512 - 6710139
    Contact Centre : 1800 1200
    Email : pawan.tejpaul@yesbank.in
    West Bengal and Sikkim Kolkata YES Bank Ltd Ground Floor, 45, Jhowtala Road Kolkata. Pin Code : 700019
    Tel No: 033-40581300
    Contact Centre : 1800 1200
    Email: tusharkanti.roy@yesbank.in
    Districts of Mumbai, Mumbai Suburban and Thane Mumbai (I) YES Bank Ltd YES Bank Tower, IndiaBulls Finance Centre – Tower 2 5th Floor, Senapati Bapat Marg, Elphinstone (W), Mumbai Pin Code : 400013
    Tel No : 022-33574248
    Contact Centre : 1800 1200
    Email :taroon.shahani@yesbank.in
    North, North-West, West, South-West, New Delhi and South districts of Delhi New Delhi (I) YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057
    Tel. No. : 011-49433455
    Contact Centre : 1800 1200
    Email : sunaina.gupta@yesbank.in
    Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh New Delhi (II) YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057
    Tel. No. : 011- 49433455
    Contact Centre : 1800 1200
    Email : sunaina.gupta@yesbank.in
    North-East, Central, Shahdara, East and South-East districts of Delhi New Delhi (III) YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057
    Tel. No. : 011- 49433455
    Contact Centre : 1800 1200
    Email : sunaina.gupta@yesbank.in
    Bihar Patna YES Bank Ltd. Ground & Mezzanine Floor, Unit No 201, 2nd Floor, Rajendra Ram Plaza, Plot No: 875, Holding No: 373, Circle No: 6, Exhibition Road, Patna Pin Code: 800 001
    Tel No: 0612 – 3009003/ 02
    Contact Centre: 1800 1200
    Email: tusharkanti.roy@yesbank.in
    Jharkhand Ranchi YES Bank Ltd Crosswindz, 41, Court Road, Ranchi, Jharkhand Pin Code : 834001
    Tel No : 0651 – 2212711 / 2212713
    Contact Centre : 1800 2000
    Email: tusharkanti.roy@yesbank.in
    State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Dehradun YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttrakhand Pin Code : 249201
    Tel No: 0135 - 3061056
    Contact Centre : 1800 2000
    Email : tejpreet.singh@yesbank.in
    Chhattisgarh Raipur YES Bank Ltd Ground and 1st Floor, Golchha Chambers, Near Holy Heart School, Civil Lines, Raipur, Chhattisgarh Pin Code: 492001
    Tel No: 0771 - 4210202
    Contact Centre : 1800 2000
    Email: tusharkanti.roy@yesbank.in
    State of Jammu and Kashmir Jammu YES Bank Ltd Ground Floor, Plot No. 20 Block B/C, Gandhi Nagar Green Belt, Jammu Pin Code : 180004
    Tel No: 0191 - 2439871
    Contact Centre : 1800 2000
    Email: bhupinder.singh7@yesbank.in
    Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) Mumbai (II) YES Bank Ltd YES Bank Tower, IndiaBulls Finance Centre – Tower 2 5th Floor, Senapati Bapat Marg, Elphinstone (W), Mumbai Pin Code : 400013
    Tel No : 022-33574248
    Contact Centre : 1800 2000
    Email : taroon.shahani@yesbank.in
    Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) Thiruvananth-- apuram YES Bank Ltd Ground Floor, No. 37, Thycaud Village, Opp. Tagore Theatre, Vazhuthacaud, Thiruvananthapuram Pin code: 695014
    Tel No: 0484-2809828
    Contact Centre : 1800 1200
    Email: vinodh.sarran@yesbank.in

    If none of the above-mentioned officers are able to provide you with a resolution, you can escalate the matter further to the Banking Ombudsman of your city. Any complaint that has not been resolved within a timeframe of 30 days can be escalated to the Banking Ombudsman. YES Bank customer care centre usually takes around 7 working days to respond to their customers’ complaints and grievances. A customer must keep a note of his/her complaint reference number while submitting the complaint.

      

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