UCO Bank Home Loan Customer Care

Redressal of Complaints and Grievance System

• A complaint or grievance can be lodged on the website of UCO Bank using Complaint form. Customers will also be able to keep a track of the status of their complaint through here.
• Customers can file their complaints to the Branch Manager or on the Standardised Public Grievance Redressal System (SPGRS) module present on the Bank's website.
• The complaint will be resolved within a timeframe of 7 days from the day of filing.
• In case the complaint has not been resolved satisfactorily, it can be further escalated to the respective Zonal office.
• In case the Zonal office is not able to address the issue satisfactorily, the matter is further escalated to the concerned Circle Office.
• If the Circle office is unable to resolve the issue within a timeframe of 4 days, the matter is escalated to the Head Office.
• At the level of Head Office, the complaint/grievance is given highest priority. The complaint takes around 21 days to get resolved at this stage.
• If the above-mentioned redressal systems fail to satisfy the customer, he/she can get in touch with UCO Bank's Assistant General Manager. The AGM's contact information has been mentioned below:Corporate Head Office
  UCO Bank Head Office,
  10 BTM Sarani,
  Kolkata - 700001
• If the person fails to receive a satisfactory response from UCO Bank, he/she can appeal to Banking Ombudsman, Reserve Bank of India. UCO Bank operates under the jurisdiction of RBI.
• Customers can also lodge their complaints on the below-mentioned contact numbers and email websites for speedy redressal:

Principal Nodal Officers

These are the addresses of the Principal Nodal Officers for Grievance Redressal:

2nd Floor, 10 BTM Sarani

Head Office I

Kolkata - 700001

Phone: 033 44557977, 44558482

E-Mail: hosp.cscell@ucobank.co.in

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