A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • SVC Bank Home Loan Customer Care

    Toll-Free Number 18003132120

    SVC Co-operative Bank Limited Customer Care IVR Manual

    You can call the bank’s customer care for any queries. You can reach the phone banking service by dialling 1800 313 2120.

    • Welcome to SVC Care. SVC Co-operative Bank’s toll-free helpline dedicated to personalise customer service.
    • For Information in English please press 1, for Hindi please press 2, for Marathi please press 3.
    • On selecting the appropriate option, you will hear - If you are an existing customer of SVC Bank, please press 1. If you are not already an existing customer of SVC Bank please press 2. To go back to the main menu please press 0.
    • Once you select the appropriate option you will hear - For new account enquiry please press 1, for branch address and working hours please press 2, for product and service-related information please press 3. To listen to the option again please press #.
    • On selecting the appropriate option, your call will be redirected to a customer care executive.

    Other Ways to Reach SVC Co-Operative Bank Limited

    • Write to:

    Ravinder Singh
    Head – Corporate Banking
    SVC Co-Operative Bank Limited
    SVC Tower, J. Nehru Road
    Vakola, Santacruz (E)
    Mumbai
    400055

    Or
    Sanjay Rajoria
    Deputy General Manager – Retail Distribution
    SVC Co-operative Bank Limited
    Unit No.601-602-603
    Dosti Pinnacle, Plot No. E-7
    Road No.22, Wagle Estate
    Thane, 400604

    • You can call at - 6699 9999, 7199 99999, or 7199 1000
    • You can also contact the officials present at the regional offices located in Bengaluru, Pune, Kolhapur, Aurangabad, Nashik, and Gujarat at the numbers and addresses listed below:
    Regional Offices City Contact Number Address
    DGM’s Office Bengaluru 080 –26676305/7123 1000 1, Central Bank Road Chamrajpet Bengaluru 560018
    GM’ Office Pune 020 – 6060 6071 8237046072 8237006023 303 Chintamani Pride Near City Pride Kothrud Theatre Kothrud Pune 411038
    AGM’s Office Kolhapur 0231-265 9527/266 7938 Unit No. O-2 Mahavir Chambers, C.S.NO. 681 B E ward Shahupuri 2nd lane Kolhapur 416 001
    Regional Office Aurangabad 0240-2970038 / 2970040 3rd Floor Sai Trade Centre Opposite Railway Station Aurangabad 431001
    Regional Office Nashik 0253-2353554 Dev’s Arcade Samarth Nagar Near Tanishq Showroom Mahatma Nagar Road, Nashik 422005
    DM’s Office Gujarat 079-26871143 /42/40 Unit No. 18 Primate Complex Cross Road Satellite Ahmedabad 380015

    SVC Co-operative Bank Limited Grievance Redressal

    SVC Co-operative Bank has put in place customer grievance redressal mechanism and process to ensure quick resolution of customer home loan complaints.

    • In case, you have any complaint the matter should be brought to the notice of the branch manager for redressal. You can escalate the matter to the divisional manager at C.O./Zonal Office if the matter is not redressed to your satisfaction after four (4) working days of registering the compliant to the branch manager.
    • The matter can be further escalated if not resolved to your satisfaction. After the expiry of 4 days, the matter can be brought to the notice of AGM/DGM.
    • If you are not satisfied with the reply provided by the AGM/DGM, you can approach the Nodal Officer appointed under the Banking Ombudsman Scheme, 2006. You can write to him/her at -

    Manoj M Rane
    AGM – Privilege Banking (Nodal Officer)
    SVC Co-Operative Bank Limited
    Unit No. 601-602-603
    Dosti Pinnacle, Plot No. E-7
    Road No.22, Wagle Estate
    Thane, 400604

    • If the matter remains unresolved, you can write to the Managing Director of the Bank at the address mentioned below:

    Ajit E Venugopalan
    Managing Director
    SVC Co-Operative Bank Limited
    SVC Tower, J.Nehru Road
    Vakola, Santacruz (East)
    Mumbai
    400055

    • If the response from the managing director of the company fails to address the matter, you can approach the concerned Banking Ombudsman. The list of banking ombudsman is provided below:
    Name of Banking Ombudsman Address Branch Centre Area of Operation Contact Number Email Address
    Saraswathi Shyamprasad C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bengaluru 560 001 Bengaluru, Mysuru Mangalore, Hubli, Dharwad, Belgaum Tumkur Karnataka 080 - 22210771/22275629 bobangalore@rbi.org.in
    Dr. Balu K C/o Reserve Bank of India Fort Glacis Chennai 600 001 Chennai Coimbatore Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands 044 - 25395964 bochennai@rbi.org.in
    G J Raju C/o Reserve Bank of India La Gajjar Chambers Ashram Road Ahmedabad 380 009 Gujarat Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu 079 - 26582357/26586718 boahmedabad@rbi.org.in
    Reeny Ajit C/o Reserve Bank of India 6-1-56 Secretariat Road Saifabad Hyderabad 500 004 Hyderabad Secunderabad Vijaywada Andhra Pradesh and Telangana 040 - 23210013/23243970 bohyderabad@rbi.org.in
    Ranjana Sahajwala C/o Reserve Bank of India 4th Floor RBI Byculla Office Building, Opposite Mumbai Central Railway Station Byculla Mumbai 400 008 Mumbai Districts of Mumbai, Mumbai Suburban and Thane 022 - 23022028 bomumbai@rbi.org.in
    P K Jena C/o Reserve Bank of India 4th Floor RBI Byculla Office Building, Opposite Mumbai Central Railway Station Byculla Mumbai 400 008 Rest of Maharashtra & Goa Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) 022 - 2300 1280 bomumbai2@rbi.org.in
    Anupam Sonal C/o Reserve Bank of India Sansad Marg New Delhi New Delhi Delhi 011 - 23725445/23710882 bonewdelhi@rbi.org.in
    V K Nayak C/o Reserve Bank of India Hoshangabad Road Post Box No. 32, Bhopal 462 011 Madhya Pradesh Madhya Pradesh 0755 - 2573772/2573776 bobhopal@rbi.orh.in
    C D Srinivasan C/o Reserve Bank of India, Ram Bagh Circle Tonk Road Post Box No. 12 Jaipur 302 004 Jaipur Jodhpur Rajasthan 0141 - 2577931 bojaipur@rbi.org.in
    R S Amar C/o Reserve Bank of India Sansad Marg New Delhi Faridabad Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh 011 - 23724856 bonewdelhi2@rbi.org.in

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