A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • South Indian Bank Home Loan Customer Care

    Toll-Free Number 18004251809
    18001029408
    For NRIs 91-484-2388555

    South Indian Bank Customer Care IVR Manual

    You can call the bank’s customer care for any queries relating to home loans. You can reach the phone banking service by dialling 1800 425 1809 or 1800 102 9408 (toll-free) and follow the steps listed below:

    • Welcome to South Indian Bank. If you are an existing customer, press 1. If you are a new customer, press 2.
    • If you are an existing customer, you will have to enter your 16-digit customer ID. Once this is done, your call will be forwarded to a phone banking officer.
    • If you are a new customer, after pressing 2, your call will be directed to a phone banking officer. You can raise any queries relating to South Indian Bank home loans to the officer.

    Other Ways to Reach South Indian Bank Home Loan Hotlines

    Online form to register complaints https://www.southindianbank.com/Grievance/grievanceSubmit.aspx?stage=1
    Email customercare@sib.co.in

    Redressal of Complaints and Grievance System

    If you register a complaint against any banking product/service pertaining to a particular branch and South Indian Bank does not resolve it at the branch level within 1 day, you can approach the Regional Head.

    Level 1: Regional Head

    • If your complaint has not been resolved satisfactorily or if it has not been addressed within the time-frame mentioned above, you can contact the Regional Head both offline as well as online.
    • You may register your complaint/grievance online at https://www.southindianbank.com/Grievance/grievanceSubmit.aspx?stage=1
    • You can also contact the concerned Regional Head at the following addresses:
      Address Email Address Jurisdiction
      Shop No:415, Ward No:2, SAKAR VII, 4th Floor, Nehru Bridge Corner, Ashram Road, Ahmedabad, Gujarat – 380009 ro1018@sib.co.in Ahmedabad
      SIB Arcade ' , No. 61- Wheeler Road, Cox Town, Bangalore - 560005 Karnataka State ro1010@sib.co.in Bangalore
      No. 14, Ground Floor, Hameediya Centre, Haddows Road, Nungambakkam, Chennai – 600 006 ro1005@sib.co.in Chennai
      PB No. 3868, 1084/1-5, Trichy Road, Sungam, Coimbatore - 641 018 ro1002@sib.co.in Coimbatore
      3rd Floor, Plot No.21, 21/1, Pusa Road, Karol Bagh, New Delhi -110005 ro1008@sib.co.in Delhi
      Door No. 9/839/A1 to A9, South Indian Bank Building, Infopark Road, Kakkanad, Rajagiri Valley-682 039 ro1003@sib.co.in Ernakulam
      Door No.157/6, 1st Floor, CHAI Complex, 157/6, Staff Road, Gunrock Enclave, Sikh Village, Diamond Point, Manovikas Nagar P.O., Secunderabad - 500 009 ro1014@sib.co.in Hyderabad
      Christ Nagar, AKP Junction., Irinjalakuda-680125 ro1017@sib.co.in Irinjalakuda
      KVR Tower, Pampan Madhavan Road, Talap, Kannur-670002 ro1016@sib.co.in Kannur
      Door No: 20A, Ward No:63, Ist Floor, Flat No.1, Park Street, Kolkata-700016 ro1013@sib.co.in Kolkata
      Madurai Regional Office, First floor, YMCA Building, Opposite Astoria Hotels, 70 Feet Road, Ellis Nagar, Madurai, Tamilnadu-625016 ro1015@sib.co.in Madurai
      Mumbai Regional Office 804, Parinee Crescenzo, "G Block", Bandra Kurla Complex Bandra (East), Mumbai-400051 ro1001@sib.co.in Mumbai
      TC 31/151, YWCA Buildings,3rd Floor, M G Road, Statue Junction, GPO, 695 001 Thiruvananthapuram, Kerala ro1007@sib.co.in Thirvuvanthapuram
      Ward No. 50, 2nd Floor, Platinum Jubilee Building, P.B. No. 603 Civil Line Road, Near Children's Park, Ayyanthole, Thrissur, Kerala-680003 ro1006@sib.co.in Thrissur
    • You will receive an acknowledgement of your complaint within 3 days. If you fail to receive a satisfactory response to your grievance within 10 days, you can escalate the same to the Deputy General Manager, Customer Relations.

    Level 2: Deputy General Manager, Customer Relations

    • You can approach the Deputy General Manager, Customer Relations by email or you can write to the concerned officer by post.
    • You can reach the Deputy General Manager, Customer Relations Department (CRD) online at the following address: https://www.southindianbank.com/Grievance/stage2.aspx?stage=2
    • You can also escalate your complaint by post at the following address:
      Address Telephone
      Assistant General Manager, Customer Relations Department, South Indian Bank Ltd. Head Office, Mission Quarters, Thrissur, Kerala-680001 0487-2420020, Extn:756
    • Upon receipt, you will receive an acknowledgement of your complaint within 3 working days. If you have failed to receive a satisfactory response to your complaint within 10 days after escalating it, you can forward your complaint to the Principal Nodal Officer of the Bank.

    Level 3: Principal Nodal Officer

    • Escalations to the Principal Nodal Officer can be made if you are dissatisfied with the response you have received. You can also escalate your grievance if you have not received any resolution to your complaint within 10 days of registering it with the Manager, Customer Relations.
    • You can escalate your complaint to the Principal Nodal Officer of the bank online at the following link: https://www.southindianbank.com/Grievance/stage2.aspx?stage=3
    • You can also escalate your complaint by post at the following address:
      Chief General Manager and Chief Information Officer, South Indian Bank Ltd. Head Office, Mission Quarters, Thrissur, Kerala- 680001
    • You will receive an acknowledgement of your complaint within 3 days of receipt, and resolution of the complaint within 10 working days.
    • If you do not receive a satisfactory response or resolution of your complaint, you can approach the Banking Ombudsman. Details on the Banking Ombudsman service can be found on the bank’s website.

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