South Indian Bank Home Loan Customer Care
Toll-Free Number | |
For NRIs |
South Indian Bank Customer Care IVR Manual
You can call the bank's customer care for any queries relating to home loans. You can reach the phone banking service by dialling 1800 425 1809 or 1800 102 9408 (toll-free) and follow the steps listed below:
- Welcome to South Indian Bank. If you are an existing customer, press 1. If you are a new customer, press 2.
- If you are an existing customer, you will have to enter your 16-digit customer ID. Once this is done, your call will be forwarded to a phone banking officer.
- If you are a new customer, after pressing 2, your call will be directed to a phone banking officer. You can raise any queries relating to South Indian Bank home loans to the officer.
Other Ways to Reach South Indian Bank Home Loan Hotlines
Online form to register complaints | https://www.southindianbank.com/Grievance/grievanceSubmit.aspx?stage=1 |
customercare@sib.co.in |
Redressal of Complaints and Grievance System
If you register a complaint against any banking product/service pertaining to a particular branch and South Indian Bank does not resolve it at the branch level within 1 day, you can approach the Regional Head.
Level 1: Regional Head
- If your complaint has not been resolved satisfactorily or if it has not been addressed within the time-frame mentioned above, you can contact the Regional Head both offline as well as online.
- You may register your complaint/grievance online at https://www.southindianbank.com/Grievance/grievanceSubmit.aspx?stage=1
- You can also contact the concerned Regional Head at the following addresses:
Address | Email Address | Jurisdiction |
Shop No:415, Ward No:2, SAKAR VII, 4th Floor, Nehru Bridge Corner, Ashram Road, Ahmedabad, Gujarat – 380009 | ro1018@sib.co.in | Ahmedabad |
SIB Arcade ' , No. 61- Wheeler Road, Cox Town, Bangalore - 560005 Karnataka State | ro1010@sib.co.in | Bangalore |
No. 14, Ground Floor, Hameediya Centre, Haddows Road, Nungambakkam, Chennai – 600 006 | ro1005@sib.co.in | Chennai |
PB No. 3868, 1084/1-5, Trichy Road, Sungam, Coimbatore - 641 018 | ro1002@sib.co.in | Coimbatore |
3rd Floor, Plot No.21, 21/1, Pusa Road, Karol Bagh, New Delhi -110005 | ro1008@sib.co.in | Delhi |
Door No. 9/839/A1 to A9, South Indian Bank Building, Infopark Road, Kakkanad, Rajagiri Valley-682 039 | ro1003@sib.co.in | Ernakulam |
Door No.157/6, 1st Floor, CHAI Complex, 157/6, Staff Road, Gunrock Enclave, Sikh Village, Diamond Point, Manovikas Nagar P.O., Secunderabad - 500 009 | ro1014@sib.co.in | Hyderabad |
Christ Nagar, AKP Junction., Irinjalakuda-680125 | ro1017@sib.co.in | Irinjalakuda |
KVR Tower, Pampan Madhavan Road, Talap, Kannur-670002 | ro1016@sib.co.in | Kannur |
Door No: 20A, Ward No:63, Ist Floor, Flat No.1, Park Street, Kolkata-700016 | ro1013@sib.co.in | Kolkata |
Madurai Regional Office, First floor, YMCA Building, Opposite Astoria Hotels, 70 Feet Road, Ellis Nagar, Madurai, Tamilnadu-625016 | ro1015@sib.co.in | Madurai |
Mumbai Regional Office 804, Parinee Crescenzo, "G Block", Bandra Kurla Complex Bandra (East), Mumbai-400051 | ro1001@sib.co.in | Mumbai |
TC 31/151, YWCA Buildings,3rd Floor, M G Road, Statue Junction, GPO, 695 001 Thiruvananthapuram, Kerala | ro1007@sib.co.in | Thirvuvanthapuram |
Ward No. 50, 2nd Floor, Platinum Jubilee Building, P.B. No. 603 Civil Line Road, Near Children's Park, Ayyanthole, Thrissur, Kerala-680003 | ro1006@sib.co.in | Thrissur |
- You will receive an acknowledgement of your complaint within 3 days. If you fail to receive a satisfactory response to your grievance within 10 days, you can escalate the same to the Deputy General Manager, Customer Relations.
Level 2: Deputy General Manager, Customer Relations
- You can approach the Deputy General Manager, Customer Relations by email or you can write to the concerned officer by post.
- You can reach the Deputy General Manager, Customer Relations Department (CRD) online at the following address: https://www.southindianbank.com/Grievance/stage2.aspx?stage=2
- You can also escalate your complaint by post at the following address:
Address | Telephone |
Assistant General Manager, Customer Relations Department, South Indian Bank Ltd. Head Office, Mission Quarters, Thrissur, Kerala-680001 | 0487-2420020, Extn:756 |
- Upon receipt, you will receive an acknowledgement of your complaint within 3 working days. If you have failed to receive a satisfactory response to your complaint within 10 days after escalating it, you can forward your complaint to the Principal Nodal Officer of the Bank.
Level 3: Principal Nodal Officer
- Escalations to the Principal Nodal Officer can be made if you are dissatisfied with the response you have received. You can also escalate your grievance if you have not received any resolution to your complaint within 10 days of registering it with the Manager, Customer Relations.
- You can escalate your complaint to the Principal Nodal Officer of the bank online at the following link: https://www.southindianbank.com/grievance/stage2.aspx?stage=2stage=3
- You can also escalate your complaint by post at the following address:Chief General Manager and Chief Information Officer, South Indian Bank Ltd. Head Office, Mission Quarters, Thrissur, Kerala- 680001
- You will receive an acknowledgement of your complaint within 3 days of receipt, and resolution of the complaint within 10 working days.
- If you do not receive a satisfactory response or resolution of your complaint, you can approach the Banking Ombudsman. Details on the Banking Ombudsman service can be found on the bank's website.
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