A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • South Indian Bank Home Loan Customer Care

    Toll-Free Number 18004251809 18001029408

    South Indian Bank Customer Care IVR Manual

    You can call the bank’s customer care for any queries relating to home loans. You can reach the phone banking service by dialling 1800 425 1809 or 1800 102 9408 (toll-free) and follow the steps listed below:

    • Welcome to South Indian Bank. If you are an existing customer, press 1. If you are a new customer, press 2.
    • If you are an existing customer, you will have to enter your 16-digit customer ID. Once this is done, your call will be forwarded to a phone banking officer.
    • If you are a new customer, after pressing 2, your call will be directed to a phone banking officer. You can raise any queries relating to South Indian Bank home loans to the officer.

    Other Ways to Reach South Indian Bank Home Loan Hotlines

    Online form to register complaints https://www.southindianbank.com/Grievance/grievanceSubmit.aspx?stage=1
    Email customercare@sib.co.in

    Redressal of Complaints and Grievance System

    If you register a complaint against any banking product/service pertaining to a particular branch and South Indian Bank does not resolve it at the branch level within 1 day, you can approach the Regional Head.

    Level 1: Regional Head

    • If your complaint has not been resolved satisfactorily or if it has not been addressed within the time-frame mentioned above, you can contact the Regional Head both offline as well as online.
    • You may register your complaint/grievance online at https://www.southindianbank.com/Grievance/grievanceSubmit.aspx?stage=1
    • You can also contact the concerned Regional Head at the following addresses:
    Name Contact details Jurisdiction
    Mr. Madhu M 079 26581600 Ahmedabad
    Mr. Shelly Joseph 080 25479090 Bangalore
    Mr. Nandakumar G 044 28281109 Chennai
    Ms. Lakshmi Prabha T M 0422 2303618 Coimbatore
    Mr. Sivaraman K 011 23540070 Delhi
    Ms. Biji S S 0484 2771361 Ernakulam
    Mr. Bala Naga Anjaneyulu G 040 27848406 Hyderabad
    Mr. Varghese P.G. 0480 2829236 Irinjalakuda
    Mr. Jojo Antony 0497 2713236 Kannur
    Mr. John C Lazar 033 40031212 Kolkata
    Mr. Francis P J 0481 2567927 Kottayam
    Mr. Joby M.C. 0495 2726725 Kozhikode
    Mr. Krishna Kumar P 0452 2300205 Madurai
    Mr. Pradeep V N 022 67868811 Mumbai
    Mr. George P.J 0485 2833063 Muvattupuzha
    Mr. Nandakumar V 0491 2504083 Palakkad
    Mr. Binoy R.K 020 26054115 Pune
    Mr. Easwaran S 0469 26032303 Thiruvalla
    Mr. Renjith R Nair 0471 2469558 Thirvuvanthapuram
    Mr. Job P M 0487 2424292 Thrissur
    • You will receive an acknowledgement of your complaint within 3 days. If you fail to receive a satisfactory response to your grievance within 10 days, you can escalate the same to the Deputy General Manager, Customer Relations.

    Level 2: Deputy General Manager, Customer Relations

    • You can approach the Deputy General Manager, Customer Relations by email or you can write to the concerned officer by post.
    • You can reach the Deputy General Manager, Customer Relations Department (CRD) online at the following address: https://www.southindianbank.com/Grievance/stage2.aspx?stage=2
    • You can also escalate your complaint by post at the following address:
    Name Address Telephone
    Mr. Ajit C Jacob Deputy Manager, Customer Relations Department, South Indian Bank Ltd. Head Office, Mission Quarters, Thrissur, Kerala-680001 0487-2420020, Extn:333
    • Upon receipt, you will receive an acknowledgement of your complaint within 3 working days. If you have failed to receive a satisfactory response to your complaint within 10 days after escalating it, you can forward your complaint to the Principal Nodal Officer of the Bank.

    Level 3: Principal Nodal Officer

    • Escalations to the Principal Nodal Officer can be made if you are dissatisfied with the response you have received. You can also escalate your grievance if you have not received any resolution to your complaint within 10 days of registering it with the Manager, Customer Relations.
    • You can escalate your complaint to the Principal Nodal Officer of the bank online at the following link: https://www.southindianbank.com/Grievance/stage2.aspx?stage=3
    • You can also escalate your complaint by post at the following address:
    Name Address
    Mr. Raphael T J Chief General Manager and Chief Information Officer, South Indian Bank Ltd. Head Office, Mission Quarters, Thrissur, Kerala- 680001
    • You will receive an acknowledgement of your complaint within 3 days of receipt, and resolution of the complaint within 10 working days.
    • If you do not receive a satisfactory response or resolution of your complaint, you can approach the Banking Ombudsman. Details on the Banking Ombudsman service can be found on the bank’s website.

    FAQ’s

    1. I do not have an account with the bank. How do I resolve my home loan query?

      You can call the bank’s toll-free numbers and speak directly to a phone banking officer to resolve any queries you may have.

    2. I have registered my complaint through email. How long will it take for resolution?

      If you have registered your complaint by email, you will receive an acknowledgement within 1 day. You should receive a response to your complaint within 3 working days.

    3. I was unable to register my complaint, what should I do?

      If you have faced any difficulty in registering a complaint, you can email the customer care department at customercare@sib.co.in

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