South Indian Bank Home Loan Customer Care

South Indian Bank Customer Care IVR Manual

You can call the bank’s customer care for any queries relating to home loans. You can reach the phone banking service by dialling 1800 425 1809 or 1800 102 9408 (toll-free) and follow the steps listed below:

• Welcome to South Indian Bank. If you are an existing customer, press 1. If you are a new customer, press 2.
• If you are an existing customer, you will have to enter your 16-digit customer ID. Once this is done, your call will be forwarded to a phone banking officer.
• If you are a new customer, after pressing 2, your call will be directed to a phone banking officer. You can raise any queries relating to South Indian Bank home loans to the officer.

Other Ways to Reach South Indian Bank Home Loan Hotlines

Redressal of Complaints and Grievance System

If you register a complaint against any banking product/service pertaining to a particular branch and South Indian Bank does not resolve it at the branch level within 1 day, you can approach the Regional Head.

Level 1: Regional Head

• If your complaint has not been resolved satisfactorily or if it has not been addressed within the time-frame mentioned above, you can contact the Regional Head both offline as well as online.
• You may register your complaint/grievance online at https://www.southindianbank.com/Grievance/grievanceSubmit.aspx?stage=1
• You can also contact the concerned Regional Head at the following addresses:

  Address	Email Address	Jurisdiction
  Shop No:415, Ward No:2, SAKAR VII, 4th Floor, Nehru Bridge Corner, Ashram Road, Ahmedabad, Gujarat – 380009	ro1018@sib.co.in	Ahmedabad
  SIB Arcade ' , No. 61- Wheeler Road, Cox Town, Bangalore - 560005 Karnataka State	ro1010@sib.co.in	Bangalore
  No. 14, Ground Floor, Hameediya Centre, Haddows Road, Nungambakkam, Chennai – 600 006	ro1005@sib.co.in	Chennai
  PB No. 3868, 1084/1-5, Trichy Road, Sungam, Coimbatore - 641 018	ro1002@sib.co.in	Coimbatore
  3rd Floor, Plot No.21, 21/1, Pusa Road, Karol Bagh, New Delhi -110005	ro1008@sib.co.in	Delhi
  Door No. 9/839/A1 to A9, South Indian Bank Building, Infopark Road, Kakkanad, Rajagiri Valley-682 039	ro1003@sib.co.in	Ernakulam
  Door No.157/6, 1st Floor, CHAI Complex, 157/6, Staff Road, Gunrock Enclave, Sikh Village, Diamond Point, Manovikas Nagar P.O., Secunderabad - 500 009	ro1014@sib.co.in	Hyderabad
  Christ Nagar, AKP Junction., Irinjalakuda-680125	ro1017@sib.co.in	Irinjalakuda
  KVR Tower, Pampan Madhavan Road, Talap, Kannur-670002	ro1016@sib.co.in	Kannur
  Door No: 20A, Ward No:63, Ist Floor, Flat No.1, Park Street, Kolkata-700016	ro1013@sib.co.in	Kolkata
  Madurai Regional Office, First floor, YMCA Building, Opposite Astoria Hotels, 70 Feet Road, Ellis Nagar, Madurai, Tamilnadu-625016	ro1015@sib.co.in	Madurai
  Mumbai Regional Office 804, Parinee Crescenzo, "G Block", Bandra Kurla Complex Bandra (East), Mumbai-400051	ro1001@sib.co.in	Mumbai
  TC 31/151, YWCA Buildings,3rd Floor, M G Road, Statue Junction, GPO, 695 001 Thiruvananthapuram, Kerala	ro1007@sib.co.in	Thirvuvanthapuram
  Ward No. 50, 2nd Floor, Platinum Jubilee Building, P.B. No. 603 Civil Line Road, Near Children's Park, Ayyanthole, Thrissur, Kerala-680003	ro1006@sib.co.in	Thrissur

• You will receive an acknowledgement of your complaint within 3 days. If you fail to receive a satisfactory response to your grievance within 10 days, you can escalate the same to the Deputy General Manager, Customer Relations.

Level 2: Deputy General Manager, Customer Relations

• You can approach the Deputy General Manager, Customer Relations by email or you can write to the concerned officer by post.
• You can reach the Deputy General Manager, Customer Relations Department (CRD) online at the following address: https://www.southindianbank.com/Grievance/stage2.aspx?stage=2
• You can also escalate your complaint by post at the following address:

  Address	Telephone
  Assistant General Manager, Customer Relations Department, South Indian Bank Ltd. Head Office, Mission Quarters, Thrissur, Kerala-680001	0487-2420020, Extn:756

• Upon receipt, you will receive an acknowledgement of your complaint within 3 working days. If you have failed to receive a satisfactory response to your complaint within 10 days after escalating it, you can forward your complaint to the Principal Nodal Officer of the Bank.

Level 3: Principal Nodal Officer

• Escalations to the Principal Nodal Officer can be made if you are dissatisfied with the response you have received. You can also escalate your grievance if you have not received any resolution to your complaint within 10 days of registering it with the Manager, Customer Relations.
• You can escalate your complaint to the Principal Nodal Officer of the bank online at the following link: https://www.southindianbank.com/grievance/stage2.aspx?stage=3
• You can also escalate your complaint by post at the following address:
  Chief General Manager and Chief Information Officer, South Indian Bank Ltd. Head Office, Mission Quarters, Thrissur, Kerala- 680001
• You will receive an acknowledgement of your complaint within 3 days of receipt, and resolution of the complaint within 10 working days.
• If you do not receive a satisfactory response or resolution of your complaint, you can approach the Banking Ombudsman. Details on the Banking Ombudsman service can be found on the bank’s website.