SBI Home Loan Customer Care
- SBI Home Loan Customer Care is available 24x7 via the toll-free numbers 1800 1234 and 1800 2100, or the paid helpline 080-26599990. Email customercare.homeloans@sbi.co.in for home loan queries, or use the SBI Complaints Portal to register or track a grievance.
- SBI Contact Address - Real Estate and Housing Business Unit,State Bank of India, Corporate CenterMadame Cama Road,State Bank Bhavan, Nariman Point,Mumbai-400021, Maharashtra
How to Access SBI Customer Care IVR?
The steps you have to go through in the SBI hotline IVR call are:Namaskar, State Bank of India ki sampark kendra me aapka svaagat hain.
Step 1: Select your language - For Hindi press 1, for English press 2, for Kannada press 3, for Telugu press 3, for Tamil press 4, for Malayalam press 5, and for other languages press 9.
Step 2: Select your Banking Options - Once you choose the preferred language, you get the following options:
- To block your ATM or Debit Card, press 0
- For Phone Banking or Account related services, press 1
- For Atm, Debit card or Prepaid Card, press 2
- To know about loan, deposit or various interest rates, press 3
- For Internet Banking/ Mobile Banking/NEFT/RTGS/State Bank Buddy/SBI MobiCash, press 4
- For complaints and feedback or if you are not satisfied with our services, press 5
- For Pension Account, press 6
Step 3: Select Home Loan Information- Press 3 to get access to the home loan information menu.
- For various interest rates, press 1
- For loan, deposit or any other query, press 2
- To go back to the previous menu, press 7
- To go back to the main menu, press 8
Step 4: Register for SBI Home Loan Complaint - Press 2 and you will be immediately connected to the customer care executive. You can either register your complaint or ask your home loan-related queries.
Step 5: Provide SBI Home Loan Information - If you are an existing customer, you are required to provide your loan number to get the required information. However, if you are new to SBI home loan you need to provide certain information like the type of property, required loan amount, your income details, etc.
Alternatives of SBI Home Loan Hotlines Numbers
SMS Banking | SMS ‘Home’ to 567676/ 09223588888 |
Interest Certificate | SMS HLI to 09223588888 |
Missed Call Banking | SMS ‘HOME’ to09223588888 |
Register complaints | |
Postal Address | Customer Service Department, State Bank of India , State Bank Bhavan, 16th Floor , Madam Cama Road, Mumbai 400 021 |
SBI Customer Care Service and Feedback Process
Here are some of the vital things to keep in mind while contacting the SBI customer care center:
- The customer service team of SBI is available 24*7. They can be contacted anytime on all seven days of the week. Call the customer care number and follow the steps of the SBI hotline IVR call to get your concerns addressed.
- Pensioners can call the toll-free helpline number 1800110009 which is dedicated for addressing the concerns of the pensioners.
- To avail phone banking services through the SBI Contact Center, register or generate password either through Contact Center or ATM or submit phone banking application to your branch.
- Phone Banking service is based on IVR (Interactive Voice Response). Follow the instructions carefully and select the correct path to get to the required service.
- To avail SBI Quick – Missed Call Banking facility through your mobile download the ‘SBI Quick’ app from the app store of your Android, or iOS, or Blackberry device.
- To register for SBI Quick - Missed Call Banking service using your mobile number, ensure that your number is updated in your account.
- If you are not happy with any of the services being provided you can register your grievance with SBI in the following ways:
- SMS “UNHAPPY” to 8008202020 to file your complaint. The executives will call back to address your concern.
- Call the helpline numbers 18004253800 | 1800112211 to contact the call centre executives.
- Write to the company using the online Customer Complaint Form at https://crh.sbi.bank.in/
- You can download the offline Customer Complaint Form using the following link: Download and submit to the nearest branch.
- You can know the status of your complaints online using the following link- Check Status
- If you are not satisfied with the solution from the customer service team, SBI's grievance escalation mechanism lets you approach the Assistant General Manager (Customer Service) at your circle's Local Head Office next, followed by the Deputy General Manager (Customer Service), and finally the Banking Ombudsman under the RBI Integrated Ombudsman Scheme if your home loan complaint remains unresolved.
SBI Customer Care Redressal of Complaints and Grievance
If you register a complaint on any of the above-mentioned banking services and the Customer Care of SBI fails to resolve your issue or you are not satisfied with the solution, you can get in touch with the Grievance Redressal Officer (GRO).
To register a complaint directly you can either call the Grievance Cell at the dedicated numbers given below or can write to them at the given email IDs to get a quick response. You can also meet them in person at their office. The branches remain open between 9:30 a.m. and 10:00 a.m.
These are the addresses of the Nodal Officers and the Grievance Redressal Cells in the major cities across India:
City | Address | Email Address | Telephone Number |
Ahmedabad | State Bank of India, Local Head Office, SBI Tower, 53 A, Gift City, Gandhinagar 382355 | 079-23320101, 23320102 | |
Amaravathi | State Bank of India, Local Head Office (Andhra Pradesh), Amaravati Circle, Hybank Towers, Gunfoundry, Hyderabad-500001 | 040-23387350, 040-23387268 | |
Bangalore | , State Bank of India, Local Head Office, 65, St. Mark's Road, Bangalore-560 001. | (080) 25943126, 25943500 | |
Bhopal | State Bank of India, Local Head Office, Hoshangabad Road, Bhopal-462 011. | 0755-2575226, 2575537 | |
Bhubaneswar | State Bank of India, Local Head Office, 111/1, Pandit Jawahar Lal Nehru Marg, Bhubaneswar, 751001 | 0674-2600682 | |
Chandigarh | State Bank of India, Local Head Office, Sector-17-A, Chandigarh-160 017. | (0172) 4567423, 4562402 | |
Chennai | State Bank of India, Local Head Office, 16, College Lane, Nungambakkam, Chennai-600006 | (044) 28266131, 28214381 | |
Delhi | State Bank of India, Local Head Office, 11, Parliament Street, New Delhi-110 001. | (011) 23404124, 23407121 | |
Guwahati | State Bank of India, Local Head Office, Opp. Assam Sachivalay, G S Road, Dispur, Guwahati - 781006 | 0361-2237513/2237663 | |
Hyderabad | State Bank of India, Local Head Office, Bank Street, Koti, Hyderabad - 500 095. | (040) 23466513, 23466108 | |
Jaipur | State Bank of India, Local Head Office, Near Udyog Bhavan, Tilak Marg, C-Scheme, Jaipur - 302 005. | (0141) 2256103 | |
Kolkata | State Bank of India, Local Head Office, 'Samriddhi Bhavan, 1, Strand Road , Kolkata-700 001. | 9674710403, 033-22489333 | |
Lucknow | State Bank of India, Local Head Office, Motimahal Marg, Hazratganj, Lucknow-226 001. | 0522-2295392, 9076603495, 9076603496, 9076603497, 9076603498 | |
Maharashtra | SBI, "Synergy", Plot No -C-6, G Block, Bandra Kurla Complex, Bandra (E), Mumbai-400051 | 022-26445124, 26445116 | |
Mumbai Metro | SBI, "Synergy", Plot No -C-6, G Block, Bandra Kurla Complex, Bandra (E), Mumbai-400051 | (022) 26445863, 26445864 | |
Patna | State Bank of India, Local Head Office, West of Gandhi Maidan, Patna-800 001. | 0612-2219469 | |
Thiruvananthapuram | State Bank of India, Local Head Office, Poojappura Thiruvananthapuram, Pin-695 012 | (0471) 2192666 |
FAQs on SBI Home Loan Customer Care
1. What is SBI Home Loan Customer Care?
SBI Home Loan Customer Care is the dedicated support channel State Bank of India provides for home loan applicants and borrowers to raise queries, register complaints and track requests. It covers phone, email, SMS and online channels. Existing customers can quote their loan account number for faster resolution.
2.How can I contact SBI Home Loan Customer Care?
You can reach SBI Home Loan Customer Care through the toll-free and paid helpline numbers, email, SMS banking or the online complaints portal listed above. Existing borrowers typically get faster service by keeping their loan account number ready. You can also visit your home branch in person.
3.What happens when I call the SBI customer care IVR for a home loan query?
The SBI customer care IVR first asks you to select a language, then routes you through a menu of banking options before connecting you to the home loan information section. Selecting the home loan option lets you ask about interest rates or register a complaint. New applicants and existing customers follow slightly different steps within the same call.
4.Can I register an SBI home loan complaint online?
Yes, SBI lets you register a home loan complaint online through its official complaints portal without needing to call customer care. You will need your registered mobile number and loan-related details to file the complaint. An acknowledgement or ticket number is generated once the complaint is submitted.
5. Can I track my SBI home loan application or complaint status online?
Yes, SBI Home Loan Customer Care lets you check your application or complaint status online using the reference or ticket number generated at the time of submission. This removes the need to call the helpline for routine status updates. The status is usually visible on the same portal used to raise the request.
6. Is SBI Home Loan Customer Care available 24/7?
Yes, SBI's customer service team is available 24 hours a day, seven days a week, including the phone banking IVR system. You can call at any time to raise a home loan query or register a complaint. Certain services, such as branch visits, remain limited to working hours.
7.Does SBI have a separate helpline for pensioners with home loan queries?
Yes, SBI offers a dedicated toll-free helpline exclusively for pensioners, separate from the general SBI Home Loan Customer Care numbers. This line addresses pension-related concerns rather than routine home loan servicing. Pensioners with home loan queries can still use the standard SBI Home Loan Customer Care channels above.
8.What is SBI Quick Missed Call Banking, and can it help with a home loan?
SBI Quick is a missed-call and SMS banking service that lets registered customers access basic account information without calling customer care. A similar SMS-based facility lets SBI Home Loan customers request an interest certificate. You must register your mobile number with your account before using the service.
9. What if SBI Home Loan Customer Care does not resolve my complaint?
If your SBI Home Loan Customer Care complaint remains unresolved, you can escalate it to the Grievance Redressal Officer at your local SBI circle office. SBI follows a structured, multi-level escalation mechanism, with the Banking Ombudsman as the final level if the issue still persists. Contact details for each escalation level are listed above by city.
10.Who are the Nodal Officers for SBI Home Loan Customer Care grievances?
SBI appoints a Nodal Officer, typically an Assistant General Manager of Customer Service, at each circle's Local Head Office to handle unresolved home loan and other banking grievances. Their contact details, organised by city, are listed in the table above. Customers are encouraged to use standard SBI Home Loan Customer Care channels first before escalating to a Nodal Officer.
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