A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • SBI Home Loan Customer Care

    • SBI Customer Care Toll Free Numbers: 1800-425-3800, 1800-112-211
    • SBI Customer Support Number: 080-26599990 (Call Charges Applicable)
    • SBI Customer Support Email ID: homeloan.complaints@sbi.co.in (For Complaints)
    • SBI Contact Address:
      Real Estate and Housing Business Unit,
      State Bank of India, Corporate Center
      Madame Cama Road,
      State Bank Bhavan, Nariman Point,
      Mumbai-400021, Maharashtra

    How to Access SBI Customer Care IVR?

    The steps you have to go through in the SBI hotline IVR call are:
    Namaskar, State Bank of India ki sampark kendra me aapka svaagat hain.

    • Step 1: Select your language - For Hindi press 1, for English press 2, for Kannada press 3, for Telugu press 3, for Tamil press 4, for Malayalam press 5, and for other languages press 9.
    • Step 2: Select your Banking Options - Once you choose the preferred language, you get the following options:
      • To block your ATM or Debit Card, press 0
      • For Phone Banking or Account related services, press 1
      • For Atm, Debit card or Prepaid Card, press 2
      • To know about loan, deposit or various interest rates, press 3
      • For Internet Banking/ Mobile Banking/NEFT/RTGS/State Bank Buddy/SBI MobiCash, press 4
      • For complaints and feedback or if you are not satisfied with our services, press 5
      • For Pension Account, press 6
    • Step 3: Select Home Loan Information- Press 3 to get access to the home loan information menu.
      • For various interest rates, press 1
      • For loan, deposit or any other query, press 2
      • To go back to the previous menu, press 7
      • To go back to the main menu, press 8
    • Step 4: Register for SBI Home Loan Complaint - Press 2 and you will be immediately connected to the customer care executive. You can either register your complaint or ask your home loan-related queries.
    • Step 5: Provide SBI Home Loan Information - If you are an existing customer, you are required to provide your loan number to get the required information. However, if you are new to SBI home loan you need to provide certain information like the type of property, required loan amount, your income details, etc.

    Alternatives of SBI Home Loan Hotlines Numbers

    SMS Banking SMS ‘Home’ to 567676/ 09223588888
    Interest Certificate SMS HLI to 09223588888
    Missed Call Banking SMS ‘HOME’ to
    Register complaints SBI Complaints Portal
    Email customercare@sbi.co.in
    Postal Address
    Customer Service Department, State Bank of India , State Bank Bhavan, 16th Floor , Madam Cama Road, Mumbai 400 021

    SBI Customer Care Service and Feedback Process

    Here are some of the vital things to keep in mind while contacting the SBI customer care center:

    • The customer service team of SBI is available 24*7. They can be contacted anytime on all seven days of the week. Call the customer care number and follow the steps of the SBI hotline IVR call to get your concerns addressed.
    • Pensioners can call the toll-free helpline number 1800110009 which is dedicated for addressing the concerns of the pensioners.
    • To avail phone banking services through the SBI Contact Center, register or generate password either through Contact Center or ATM or submit phone banking application to your branch.
    • Phone Banking service is based on IVR (Interactive Voice Response). Follow the instructions carefully and select the correct path to get to the required service.
    • To avail SBI Quick – Missed Call Banking facility through your mobile download the ‘SBI Quick’ app from the app store of your Android, or iOS, or Blackberry device.
    • To register for SBI Quick - Missed Call Banking service using your mobile number, ensure that your number is updated in your account.
    • If you are not happy with any of the services being provided you can register your grievance with SBI in the following ways:
      • SMS “UNHAPPY” to 8008202020 to file your complaint. The executives will call back to address your concern.
      • Call the helpline numbers 18004253800 | 1800112211 to contact the call centre executives.
      • Write to the company using the online Customer Complaint Form at https://cms.onlinesbi.com/CMS/
      • You can download the offline Customer Complaint Form using the following link: Download and submit to the nearest branch.
      • You can know the status of your complaints online using the following link- Check Status
    • If you are not satisfied with the solution provided by the customer service team visit the Branch Manager of the concerned branch and get your grievances addressed. He/she will be available at the branch to address your grievances between 2:30 p.m. to 4:30 p.m. on the 15th and 25th of every month. In case of holiday or Sunday, he/she will be available on the following day.

    SBI Customer Care Redressal of Complaints and Grievance

    If you register a complaint on any of the above-mentioned banking services and the Customer Care of SBI fails to resolve your issue or you are not satisfied with the solution, you can get in touch with the Grievance Redressal Officer (GRO).

    To register a complaint directly you can either call the Grievance Cell at the dedicated numbers given below or can write to them at the given email IDs to get a quick response. You can also fax them or meet them in person at their office. The branches remain open between 9:30 a.m. and 10:00 a.m.

    These are the addresses of the Nodal Officers and the Grievance Redressal Cells in the major cities across India:

    Jurisdiction Contact Details Grievance Redressal Cell Helpline Nos.
    Ahmedabad 079-25506577, 079-25500673, 079-25506705 (079) 25510883, (079) 25506648, (079) 25506050
    Amaravati agmcustomer.lhoand@sbi.co.in (040) 23387435, (040) 23387727, (040) 7093321188
    Bangalore 080-25943026, 080-25943038 (080) 25943030, (080) 25943500
    Bhopal 0755-2575987, 0755-2575987, 0755-2575983 (0755) 4288210, (0755) 2576851, (0755) 2575226
    Bhubaneswar 0674-2391772, 0674-2391860 (0674)2396580, 2396582
    Chandigarh 0172-2703315, 0172-2704957 (0172)2707391, (0172)2707390, (0172)4567633
    Chennai 044-28214116, 044-28217581 (044) 28214285, (044) 28266141
    Delhi 011-23407121, 011-23407122, 011-23407231, 011-23407657, 011-23407227, 011-23407258, 011-23407447 (011)23407121, (011)23407657, (011)23407447, (011)23407480
    Guwahati 0361-2237556, 0361-2237531 (0361)2237663, (0361)2237513
    Hyderabad 040-23466512, 040-23466522, 040-23466542 (040)24756925, (040)23466108
    Kolkata 033-22436524, 033-22435743, 033-22624480 (033)22489333, (033)22436531, (033)22624954
    Lucknow 0522-2201492, 0522-2201496, 0522-2233930 (0522) 2201492 , 2201496, 2234012, 2295936, 2230401
    Maharashtra agmcustomer.lhomum@sbi.co.in (022) 6445525, (022) 26445524
    Jaipur agmcustomer.lhojai@sbi.co.in (0141)2256326, (0141)2256327, (0141)2256328
    Mumbai 022-26445506, 022-67514507, 022-67514403, 022-67514502 (022) 6445525 , (022) 26445524
    Patna 0612-2209082, 0612-2209010, 0612-2219179 0612-2238388
    Thiruvananthapuram 0471-2192604, 0471-2192605, 0471-2192606 (0471)2377228, (0471)2324088, (0471)2377116

    If the issue is not resolved after filing the complaint with the Nodal Officer of your respective state, then the next step is to go to the Principal Nodal Officer. The address and contact details of SBI's Principal Nodal Officer are:

    SBI Principal Nodal Officer General Manager, Customer Service
    Fax Number 022 22742431
    Customer Service, State Bank of India, State Bank Bhavan, 6th Floor, Madam Cama Road, Mumbai 400 021


    1. What are the home loan related services that can be availed through the SBI helpline numbers?

      You can avail the following services through SBI helpline numbers:

      • Placing a new loan request
      • Requesting for a balance transfer
      • Checking status of existing loan
    2. What are the details to be provided while applying for a new home loan through phone banking?

      While applying for a new home loan through the SBI customer care number you need to provide details about your profession, pin code, pan card number, and annual net income.

    3. What are the details that you need to provide while transferring your loan balance using the customer care helpline numbers?

      If you want to transfer your existing loan balance to SBI you need to provide your pin code.

    4. What information do I have to provide to know my SBI home loan application status?

      To know the status of your new loan, you will first have to call the SBI customer care number from your registered mobile number. Next, select option 3 and then option 2 from the SBI IVR hotline menu. Once you do, you will be connected to a customer care executive who will ask for your application number and loan account number.

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