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  • SBI Home Loan Customer Care

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  • Customer Care
    • SBI Customer Care Toll Free Numbers: 1800-425-3800, 1800-112-211
    • SBI Customer Support Number: 080-26599990 (Call Charges Applicable)
    • SBI Customer Support Email ID: homeloan.complaints@sbi.co.in (For Complaints)
    • SBI Contact Address:
      Real Estate and Housing Business Unit,
      State Bank of India, Corporate Center
      Madame Cama Road,
      State Bank Bhavan, Nariman Point,
      Mumbai-400021, Maharashtra

    How to Access SBI Customer Care IVR?

    The steps you have to go through in the SBI hotline IVR call are:

    Namaskar! State Bank of India ki sampark kendra me aapka svaagat hain.
    • Step 1: Select your language - For Hindi press 1, for English press 2, for Kannada press 3, for Telugu press 3, for Tamil press 4, for Malayalam press 5, and for other languages press 9.
    • Step 2: Select your Banking Options - Once you choose the preferred language, you get the following options:
      • To block your ATM or Debit Card, press 0
      • For Phone Banking or Account related services, press 1
      • For Atm, Debit card or Prepaid Card, press 2
      • To know about loan, deposit or various interest rates, press 3
      • For Internet Banking/ Mobile Banking/NEFT/RTGS/State Bank Buddy/SBI MobiCash, press 4
      • For complaints and feedback or if you are not satisfied with our services, press 5
      • For Pension Account, press 6
    • Step 3: Select Home Loan Information- Press 3 to get access to the home loan information menu.
      • For various interest rates, press 1
      • For loan, deposit or any other query, press 2
      • To go back to the previous menu, press 7
      • To go back to the main menu, press 8
    • Step 4: Register for SBI Home Loan Complaint - Press 2 and you will be immediately connected to the customer care executive. You can either register your complaint or ask your home loan-related queries.
    • Step 5: Provide SBI Home Loan Information - If you are an existing customer, you are required to provide your loan number to get the required information. However, if you are new to SBI home loan you need to provide certain information like the type of property, required loan amount, your income details, etc.

    Alternatives of SBI Home Loan Hotlines Numbers

    SMS Banking SMS ‘Home’ to 567676/ 09223588888
    Interest Certificate SMS HLI to 09223588888
    Missed Call Banking SMS ‘HOME’ to
    Register complaints SBI Complaints Portal
    Email customercare@sbi.co.in
    Postal Address
    Customer Service Department, State Bank of India , State Bank Bhavan, 16th Floor , Madam Cama Road, Mumbai 400 021

    SBI Customer Care Service and Feedback Process

    Here are some of the vital things to keep in mind while contacting the SBI customer care center:

    • The customer service team of SBI is available 24*7. They can be contacted anytime on all seven days of the week. Call the customer care number and follow the steps of the SBI hotline IVR call to get your concerns addressed.
    • Pensioners can call the toll-free helpline number 1800110009 which is dedicated for addressing the concerns of the pensioners.
    • To avail phone banking services through the SBI Contact Center, register or generate password either through Contact Center or ATM or submit phone banking application to your branch.
    • Phone Banking service is based on IVR (Interactive Voice Response). Follow the instructions carefully and select the correct path to get to the required service.
    • To avail SBI Quick – Missed Call Banking facility through your mobile download the ‘SBI Quick’ app from the app store of your Android, or iOS, or Blackberry device.
    • To register for SBI Quick - Missed Call Banking service using your mobile number, ensure that your number is updated in your account.
    • If you are not happy with any of the services being provided you can register your grievance with SBI in the following ways:
      • SMS “UNHAPPY” to 8008202020 to file your complaint. The executives will call back to address your concern.
      • Call the helpline numbers 18004253800 | 1800112211 to contact the call centre executives.
      • Write to the company using the online Customer Complaint Form at https://cms.onlinesbi.com/CMS/
      • You can download the offline Customer Complaint Form using the following link: Download and submit to the nearest branch.
      • You can know the status of your complaints online using the following link- Check Status
    • If you are not satisfied with the solution provided by the customer service team visit the Branch Manager of the concerned branch and get your grievances addressed. He/she will be available at the branch to address your grievances between 2:30 p.m. to 4:30 p.m. on the 15th and 25th of every month. In case of holiday or Sunday, he/she will be available on the following day.

    SBI Customer Care Redressal of Complaints and Grievance

    If you register a complaint on any of the above-mentioned banking services and the Customer Care of SBI fails to resolve your issue or you are not satisfied with the solution, you can get in touch with the Grievance Redressal Officer (GRO).

    To register a complaint directly you can either call the Grievance Cell at the dedicated numbers given below or can write to them at the given email IDs to get a quick response. You can also fax them or meet them in person at their office. The branches remain open between 9:30 a.m. and 10:00 a.m.

    These are the addresses of the Nodal Officers and the Grievance Redressal Cells in the major cities across India:

    Jurisdiction Contact Details Grievance Redressal Cell Helpline Nos.
    Ahmedabad Tel No: 079-25506577
    Tel No: 079-25500673
    Tel No: 079-25506705
    Tel No:
    (079) 25510883 , 25506648 , 25506050
    Amaravati E-mail:
    Tel No:
    (040) 23387435 , 23387727 , 7093321188
    Bangalore Tel No: 080-25943026
    Tel No:080-25943038
    Tel No: (080) 25943030 , 25943500
    Bhopal Tel No: 0755-2575987
    Tel No: 0755-2575987
    Tel No:0755-2575983
    Tel No:
    (0755) 4288210, 2576851, 2575226
    Bhubaneswar Tel No:0674-2391772
    Tel No: 0674-2391860
    Tel No:
    (0674)2396580, 2396582
    Chandigarh Tel No: 0172-2703315
    Tel No: 0172-2704957
    Tel No:
    (0172)2707391 2707390, 4567633
    Fax No.
    (0172) 2713968 , 2720234, 4567629
    Chennai Tel No: 044-28214116
    Tel No: 044-28217581
    Tel No:
    (044) 28214285, 28266141
    Delhi Tel No: 011-23407121,
    Tel No: 011-23407122
    Tel No: 011-23407231,
    Tel No: 011-23407657, 011-23407227
    Tel No: 011-23407258,
    Tel No: 011-23407447
    Tel No:
    (011)23407121, 23407657,
    23407447, 23407480
    Guwahati Tel No: 0361-2237556
    Tel No: 0361-2237531
    Tel No:
    (0361)2237663, 2237513
    Hyderabad Tel No: 040-23466512
    Tel No: 040-23466522
    Tel No: 040-23466542
    Tel No:
    (040)24756925, 23466108
    Kolkata Tel No: 033-22436524
    Tel No: 033-22435743
    Tel No: 033-22624480
    Tel No:
    & 22436531, 22624954
    Lucknow Tel No: 0522-2201492
    Tel No: 0522-2201496
    Tel No: 0522-2233930
    Tel No:
    (0522) 2201492 , 2201496,
    2234012, 2295936, 2230401
    Maharashtra E-mail:
    Tel No:
    (022) 6445525, 26445524
    Housing Loan:
    26445543, 26445542
    Jaipur E-mail:
    Tel No:
    2256327, 2256328
    Mumbai Tel No: 022-26445506
    Tel No: 022-67514507
    Tel No: 022-67514403
    Tel No: 022-67514502
    Tel No:
    (022) 6445525 , 26445524
    Housing Loan:
    26445543, 26445542
    Patna Tel No: 0612-2209082
    Tel No: 0612-2209010
    Tel No: 0612-2219179
    Tel No:
    Grievance Cell Tel No:
    (0612)2209078 and 2209005,2209080
    Thiruvananthapuram Tel No: 0471-2192604
    Tel No: 0471-2192605
    Tel No: 0471-2192606
    Tel No:
    2324088, 2377116

    If the issue is not resolved after filing the complaint with the Nodal Officer of your respective state, then the next step is to go to the Principal Nodal Officer. The address and contact details of SBI's Principal Nodal Officer are:

    SBI Principal Nodal Officer General Manager, Customer Service
    Fax Number 022 22742431
    Customer Service, State Bank of India, State Bank Bhavan, 6th Floor, Madam Cama Road, Mumbai 400 021

    Customer FAQ’s?

    1. What are the home loan related services that can be availed through the SBI helpline numbers?

    You can avail the following services through SBI helpline numbers:

    • Placing a new loan request
    • Requesting for a balance transfer
    • Checking status of existing loan

    2. What are the details to be provided while applying for a new home loan through phone banking?

    While applying for a new home loan through the SBI customer care number you need to provide details about your profession, pin code, pan card number, and annual net income.

    3. What are the details that you need to provide while transferring your loan balance using the customer care helpline numbers?

    If you want to transfer your existing loan balance to SBI you need to provide your pin code.

    4. What information do I have to provide to know my SBI home loan application status?

    To know the status of your new loan, you will first have to call the SBI customer care number from your registered mobile number. Next, select option 3 and then option 2 from the SBI IVR hotline menu. Once you do, you will be connected to a customer care executive who will ask for your application number and loan account number.

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