Repco Home Finance Home Loan Customer Care

Other Ways to Reach REPCO Finance Home Loan Hotlines

Points to Remember

Some of the vital points that you should remember before contacting REPCO Home Finance Limited customer care centre are:

Redressal of Complaints and Grievance System

• If the customer care centre of the company is unable to resolve your concern, or you haven’t received any response from them, get in touch with the Branch Manager of the branch where you hold your loan account.
• If you do not receive any reply from the Branch Manager within a turnaround time of 7 working days from the date when the complaint has been received by the office, you can escalate the complaint to the Chief Development Officer of the company. You can either call or email REPCO’s CDO stating your concern. Alternately, you can also write to the official and post via mail. The address and contact details of the official are as follows:

1. Designation: Chief Development Officer
2. Email ID: grievance@repcohome.com
3. Address: The Chief Development Officer,Repco Home Finance Limited, Corporate Office 3rd Floor, Alexander Square, Old No 34&35, New No.2, Sardar Patel Road, Guindy, Chennai 600 032

• If you are not satisfied with the reply of the Chief Development Officer or do not get a reply within 30 working days of the receipt of the complaint in the Corporate Office, you can write to the National Housing Bank.
• The address and contact details of the bank are:

1. Designation: General Manager
2. Website: https://grids.nhbonline.org.in
3. Address: National Housing Bank, Department of Regulation and Supervision, Complaint Redressal Cell, 4th Floor, Core 5A, India Habitat Centre, Lodhi Road, New Delhi - 110 003

• If you want, you can also directly write to the branch offices of the company to get a resolution of your grievance. Here are the contact details and addresses of the branches across various cities:

Branch Addresses