Reliance Home Finance Customer Care Number
Reliance Home Finance customer care can be reached at 022 4741 6400 or (022) 6838 8360, both chargeable numbers, or by email at customercare@reliancehomefinance.com. Reliance Home Finance does not currently list a toll-free helpline; use these numbers for loan queries, complaints or account support.
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Reliance Home Finance Customer Care IVR Manual
Call 022 4741 6400 or (022) 6838 8360. You will be addressed by a welcome message from Reliance Home Finance.
Other Ways to Reach Reliance Home Finance Customer Care
- SMS Banking: SMS HOME to 561616
- Online form to register complaints: you can lodge a grievance online through the customer service portal on Reliance Home Finance's website.
- Email: customercare@reliancehomefinance.com
- Postal address: Customer Care Centre, The Ruby, 11th Floor, North West Wing, Plot No. 29, Senapati Bapat Marg, Dadar-West, Mumbai - 400 028
- You can also walk into any Reliance Home Finance branch and register a complaint with the branch's customer service team, or hand over a written complaint at the branch counter.
Points to Remember
Here are some important things to know about contacting Reliance Home Finance customer care centre:
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- You can directly report a complaint with Reliance Home Finance without validating yourself by calling the customer care number 022 4741 6400.
- The number is operational from Monday to Saturday from 9.30 am to 5.30 pm. It will not be operational on public holidays, second and third Saturdays.
- Reliance Home Finance Limited is currently undergoing a Corporate Insolvency Resolution Process before the National Company Law Tribunal, admitted in September 2025, with Mr Umesh Balaram Sonkar appointed as Resolution Professional; customer care channels continue to operate during this process.
Redressal of Complaints and Grievance System
Reliance Home Finance has a grievance redressal system. In case you register a complaint and are not satisfied with a satisfactory response, you are free to raise a complaint with the Grievance Redressal Officer (GRO).
- If you are not satisfied with the resolution provided by customer service team, you can write to head of the customer service by clicking on link the contact form on Reliance Home Finance's official website.. You can expect a reply within 7 working days.
- In case you are not satisfied with the resolution provided by the head of the customer service, you can click on the link the contact form on Reliance Home Finance's official website to write to Soumyajit Sen, Nodal Officer. You can expect a reply 7 working days.
- Nodal Officer: Customer Service, Reliance Home Finance Limited, The Ruby, 11th Floor, North West Wing, Plot No. 29, Senapati Bapat Marg, Dadar-West, Mumbai - 400 028. Email Id: Soumyajit.Sen@relianceada.com, Phone Number: 022 6838 8386
- In case your complaint has still not been addressed, you can reach out to the Complaint Redressal Cell of National Housing Bank. You can lodge an "online complaint" through Grievance Registration & Information Database System (GRIDS) using thelink through the NHB website's online grievance system.
- You can even submit your complaint by writing to the NHB in prescribed format available at this link. You will need to send the written complaint to: National Housing Bank, Complaint Redressal Cell, Department of Regulation and Supervision, Core - 5A, India Habitat Centre, Lodhi Road, New Delhi - 110 003.
FAQs on Reliance Home Finance Customer Care
1.How can I contact Reliance Home Finance customer care?
Reliance Home Finance customer care can be reached by phone, email or post using the contact details listed above, or by visiting a branch in person. You can also raise a query through the online complaint form on the official Reliance Home Finance website. Each channel can help with loan queries, complaints and account support.
2.Does Reliance Home Finance offer a toll-free customer care number?
Reliance Home Finance's published customer care numbers are chargeable rather than toll-free, based on its official website. Always check the numbers listed above before calling, since contact details can be updated by the lender. Any call charges depend on your telecom operator.
3. What are the working days for Reliance Home Finance customer care?
Reliance Home Finance customer care is unavailable on public holidays and on the second and third Saturday of each month, as noted above. It otherwise operates on standard business days. Check the section above for the current working hours.
4. How do I escalate a complaint with Reliance Home Finance if I am not satisfied?
If your complaint with Reliance Home Finance customer care is not resolved to your satisfaction, you can escalate it to the Head of Customer Service and then to the Nodal Officer, as described in the escalation section above. Each level aims to respond within the timeframe stated there. This structured escalation is designed to ensure your grievance gets a full review.
5.What is a Nodal Officer at Reliance Home Finance and when should I contact one?
A Nodal Officer at Reliance Home Finance is the official responsible for resolving customer grievances that remain unresolved after the standard customer care and Head of Customer Service stages. You should contact the Nodal Officer only after your complaint has gone through the earlier levels of escalation. Their contact details are listed in the grievance redressal section above.
6.Can I complain to a regulator if Reliance Home Finance does not resolve my issue?
Yes, if Reliance Home Finance does not resolve your complaint, you can approach the Complaint Redressal Cell of the National Housing Bank, the regulator for housing finance companies. This is the final level of escalation described in the grievance redressal section above. The National Housing Bank accepts complaints both online and in writing.
7. Is Reliance Home Finance currently operating normally?
Reliance Home Finance is currently undergoing a Corporate Insolvency Resolution Process under the National Company Law Tribunal, as noted in the Points to Remember section above. Its customer care channels continue to function during this process. You should still use the contact details above for loan-related queries and complaints.
8.Can I visit a Reliance Home Finance branch to register a complaint in person?
Yes, you can visit a Reliance Home Finance branch and register your complaint with the branch's customer service team, as noted above. Branches maintain a complaint register for this purpose. Alternatively, you can use the phone, email or online channels described above.
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