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  • RBL Bank Home Loan Customer Care

    Toll-Free Number 022 6115 6300

    RBL Customer Care IVR Manual

    You can reach the RBL Bank customer care by calling the toll-free number 022 6115 6300. The IVR process is as follows:

    • Welcome to RBL Bank. To continue in English, dial 1, for Hindi dial 2, for Marathi dial 3.
    • On selecting the appropriate option, you hear the following – ‘This line is dedicated to blocking of card, reporting any frauds and customer grievance redressal. For any further banking queries or assistance please call on 61156300.’
    • Please dial 1 to block your card, dial 2 if you want to report a banking fraud or an unauthorized transaction, dial 3 for grievance redressal.

    RBL Grievance Redressal

    RBL Bank has a grievance redressal policy in place to ensure that their customers are treated fairly at all times. In case you want to bring to light any complaints approach the grievance redressal cell of the bank.

    The grievance redressal process is as follows:

    • First Level Grievance Redressal Forum – You can approach the forum in case you have not received the expected level of service. To do so, you can either contact the customer care executives or write to the Branch manager. You need to provide the details of the complaint along with your name and bank account number. You can also use the Branch Locator of the bank through the official website (hyperlink: Nearby RBL Bank ATM | ATM near Me | RBL Bank Branch near Me | RBL Bank ATM Locator | RBL Bank Branch Locator) and place the complaint. Once the complaint is made, an acknowledgement of your complaint will be provided along with a reference number. You can expect a response within 10 days.
    • Second Level Grievance Redressal Forum – In case, you are not satisfied with the response provided, the grievance can be escalated. It can be done using the reference number provided to you at the time of registering the complaint. If the complaint is escalated to the second level, the Regional Nodal Officer will look into the matter. He/she shall respond within 10 days. Given below is the list of Regional Nodal Officers:

      List of Regional Nodal Officers

      Location/Zone Address Email Address Contact Number
      South & Goa RBL Bank Limited First Floor, Rashmi Towers , No.1, Valluvarkottam High Road, Nungambakkam, Chennai Pin - 600 034 regionalnodalofficersouth@rblbank.com 044-4043 1529
      Delhi, NCR, Uttar Pradesh, Gujarat, Rajasthan, Punjab RBL Bank Limited Upper Ground Floor, Hansalaya Building, 15, Barakhamba Road, New Delhi, Pin - 110 001 regionalnodalofficernorth@rblbank.com 011-4938 6421
      MP & Kolkata RBL Bank Limited Thapar House, 25 Brabourne Road, 1st Floor, Kolkata Pin - 700 001 regionalnodalofficereast@rblbank.com 033-4033 0168
      Maharashtra RBL Bank Ltd. One World Center, Tower 2B, 9th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai Pin - 400 013 regionalnodalofficerwest@rblbank.com 022-4302 0781
    • Third Level Grievance Redressal Forum – The complaint can be escalated further if satisfactory response is not provided by the Regional Nodal Officers. The third level of escalation will see the principal nodal officer of the Bank looking into the matter. The time taken by him/her to respond is also 10 days.

      The details of the principal nodal officer of RBL Bank are listed below:

      RBL Bank Ltd, Unit No. 306-311, 3rd Floor,
      JMD Megapolis, Sector – 48, Sohna Road,
      Gurugram – 122018

      Email ID - principalnodalofficer@rblbank.com

      Contact number - 022 7143 2700

    • In case, the reply from the Principal Nodal Officer fails to address the grievance, you can write to the Banking Ombudsman. The contact details are as follows:
      Centre Name & Address of the Office of Banking Ombudsman Area of Operation
      Ahmedabad C/o Reserve Bank of India 5th Floor, Nr. Income Tax, Ashram Road Ahmedabad-380 009
      Tel. No. 079-26582357
      Email : cms.boahmedabad@rbi.org.in
      Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
      Bengaluru C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bengaluru -560 001
      Tel. No. 080-22277660, 080-22180221
      Email : cms.bobengaluru@rbi.org.in
      Bhopal C/o Reserve Bank of India Hoshangabad Road Post Box No. 32, Bhopal-462 011
      Tel. No. 0755-2573772, 0755-2573776, 0755-2573779
      Email : cms.bobhopal@rbi.org.in
      Madhya Pradesh
      Bhubaneswar C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001
      Tel. No. 0674-2396207
      Email : cms.bobhubaneswar@rbi.org.in
      Chandigarh C/o Reserve Bank of India 4th Floor, Sector 17 Chandigarh
      Tel. No. 0172-2721109
      Email : cms.bochandigarh@rbi.org.in
      Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.
      Chennai C/o Reserve Bank of India Fort Glacis, Chennai 600 001
      Tel No. 044-25395964
      Email : cms.bochennai@rbi.org.in
      Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands

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