RBL Bank Home Loan Customer Care

RBL Customer Care IVR Manual

You can reach the RBL Bank customer care by calling the toll-free number 022 6115 6300. The IVR process is as follows:

• Welcome to RBL Bank. To continue in English, dial 1, for Hindi dial 2, for Marathi dial 3.
• On selecting the appropriate option, you hear the following – ‘This line is dedicated to blocking of card, reporting any frauds and customer grievance redressal. For any further banking queries or assistance please call on 61156300.’
• Please dial 1 to block your card, dial 2 if you want to report a banking fraud or an unauthorized transaction, dial 3 for grievance redressal.

RBL Grievance Redressal

RBL Bank has a grievance redressal policy in place to ensure that their customers are treated fairly at all times. In case you want to bring to light any complaints approach the grievance redressal cell of the bank.

The grievance redressal process is as follows:

• First Level Grievance Redressal Forum – You can approach the forum in case you have not received the expected level of service. To do so, you can either contact the customer care executives or write to the Branch manager. You need to provide the details of the complaint along with your name and bank account number. You can also use the Branch Locator of the bank through the official website (hyperlink: Nearby RBL Bank ATM | ATM near Me | RBL Bank Branch near Me | RBL Bank ATM Locator | RBL Bank Branch Locator) and place the complaint. Once the complaint is made, an acknowledgement of your complaint will be provided along with a reference number. You can expect a response within 10 days.
• Second Level Grievance Redressal Forum – In case, you are not satisfied with the response provided, the grievance can be escalated. It can be done using the reference number provided to you at the time of registering the complaint. If the complaint is escalated to the second level, the Regional Nodal Officer will look into the matter. He/she shall respond within 10 days. Given below is the list of Regional Nodal Officers:

  List of Regional Nodal Officers

  Location/Zone	Address	Email Address	Contact Number
  South & Goa	RBL Bank Limited First Floor, Rashmi Towers , No.1, Valluvarkottam High Road, Nungambakkam, Chennai Pin - 600 034	regionalnodalofficersouth@rblbank.com	044-4043 1529
  Delhi, NCR, Uttar Pradesh, Gujarat, Rajasthan, Punjab	RBL Bank Limited Upper Ground Floor, Hansalaya Building, 15, Barakhamba Road, New Delhi, Pin - 110 001	regionalnodalofficernorth@rblbank.com	011-4938 6421
  MP & Kolkata	RBL Bank Limited Thapar House, 25 Brabourne Road, 1st Floor, Kolkata Pin - 700 001	regionalnodalofficereast@rblbank.com	033-4033 0168
  Maharashtra	RBL Bank Ltd. One World Center, Tower 2B, 9th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai Pin - 400 013	regionalnodalofficerwest@rblbank.com	022-4302 0781

• Third Level Grievance Redressal Forum – The complaint can be escalated further if satisfactory response is not provided by the Regional Nodal Officers. The third level of escalation will see the principal nodal officer of the Bank looking into the matter. The time taken by him/her to respond is also 10 days.

  The details of the principal nodal officer of RBL Bank are listed below:

  RBL Bank Ltd, Unit No. 306-311, 3rd Floor,
  JMD Megapolis, Sector – 48, Sohna Road,
  Gurugram – 122018

  Email ID - principalnodalofficer@rblbank.com

  Contact number - 022 7143 2700

• In case, the reply from the Principal Nodal Officer fails to address the grievance, you can write to the Banking Ombudsman. The contact details are as follows:

  Centre	Name & Address of the Office of Banking Ombudsman	Area of Operation
  Ahmedabad	C/o Reserve Bank of India 5th Floor, Nr. Income Tax, Ashram Road Ahmedabad-380 009 Tel. No. 079-26582357 Email : cms.boahmedabad@rbi.org.in	Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
  Bengaluru	C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bengaluru -560 001 Tel. No. 080-22277660, 080-22180221 Email : cms.bobengaluru@rbi.org.in	Karnataka
  Bhopal	C/o Reserve Bank of India Hoshangabad Road Post Box No. 32, Bhopal-462 011 Tel. No. 0755-2573772, 0755-2573776, 0755-2573779 Email : cms.bobhopal@rbi.org.in	Madhya Pradesh
  Bhubaneswar	C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 Tel. No. 0674-2396207 Email : cms.bobhubaneswar@rbi.org.in	Odisha
  Chandigarh	C/o Reserve Bank of India 4th Floor, Sector 17 Chandigarh Tel. No. 0172-2721109 Email : cms.bochandigarh@rbi.org.in	Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.
  Chennai	C/o Reserve Bank of India Fort Glacis, Chennai 600 001 Tel No. 044-25395964 Email : cms.bochennai@rbi.org.in	Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands