A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • Punjab & Sind Bank Home Loan Customer Care

    Toll-Free Number 18004198300

    Punjab and Sind Bank Customer Care IVR Manual

    You can reach the Punjab and Sind Bank customer care by calling on 1800-419-8300 (toll-free). The IVR process is as follows:

    Welcome to Punjab and Sind Phone Banking. For Hindi, press 1. For English, press 2. For Punjabi, press 3.

    • After selecting your preferred language, you will be presented with the following options.
    • Press 1 for blocking credit/debit card, PIN related queries.
    • Press 2 for balance enquiry and account related information.
    • Press 3 for loan and deposit related information.
    • Press 4 for UPI and related information.
    • Press 5 for new products offered by the bank.
    • After pressing 3, you will be directed to a phone banking officer and you can address your home loan related queries.

    Punjab and Sind Bank Grievance Redressal

    Level 1: Branch Manager

    Level 2: Zonal Manager

    • If you are not satisfied with the outcome or your complaint has not been resolved, you can approach the Zonal Manager.

    Level 3: Nodal Officer

    • If you are not satisfied with the resolution, you can approach the bank’s Nodal Officer at the Head Office who is responsible for handling customer grievances. You can write to the Nodal Officer at the following address:

    Mr. Raju Das,
    Assistant General Manager (Inspection),
    Punjab and Sind Bank,
    2nd Floor,
    6 Scindia House,
    Connaught Place,
    New Delhi- 110001.

    Level 4: Principal Nodal Officer

    • If you are not satisfied with the resolution of your complaint, you can contact the Principal Nodal Officer at the following address:

    Mr. Jayant Kumar Nayak,
    General Manager (Inspection),
    Punjab and Sind Bank,
    ‘Bank House’, 6th Floor,
    21, Rajendra Place,
    New Delhi-110008.

    • You can also escalate your complaint to the Principal Nodal Officer by email at the following address: gminsp@psb.co.in

    Level 5: Internal Ombudsman

    • If you are not satisfied with the resolution, it can be escalated to the Internal Ombudsman. The bank will escalate the complaint, and if you are still dissatisfied with the resolution, you can approach the Banking Ombudsman, appointed under RBI mandate.

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