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  • PNB Housing Finance Customer Care

    PNB HFL home loan customer care is not only easy to access but also extremely efficient in their response to the customer’s problems. There are multiple ways that a PNB HFL home loan customer can get in touch with the staff including by email, by phone or by visiting any of the branches of the bank.

    PNB HFL home loan customer care Toll Free Number: 1800 120 880

    You can dial to get in touch with the customer care staff. There is no state/city specific numbers that you need to know. No matter where you are, you can get the service that you require by dialing this number.

    Everything from placing an enquiry, requesting for a loan enhancement and addressing any issue that you may have can be dealt with by calling on this toll free number.

    Procedure to write to PNB HFL home loan customer care

    To apply for a home loan you must first place an enquiry. To do so you must visit the bank’s website and place the enquiry so that a representative from the bank will get back to you. Alternatively you can call on the toll free number 1800 120 880 or visit any of the bank’s branches to get your information.

    If you prefer writing to the bank by visiting the website, you will be asked to fill out a form in which the following information will be needed:

    1. Choose between Complaint, Suggestion and Service request/enquiry
    2. Customer type: Existing/New
    3. Inquiry type
    4. Service Branch, customer’s Email id, customer’s name, address, contact number
    5. Describe the request

    PNB HFL strives to provide customers with the best customer care possible. Thus the company has provided customers with easy ways to address any grievances or dissatisfaction with the service that they receive. The first level is to email the company by filling out the form as mentioned above. This will be read addressed by the respective Business Head. In the event that a customer is not satisfied with the response from the Business Head, then he/she can take it to the next level and post his/her complaint to The Grievance Officer at customer.queries@pnbhousing.com. Alternatively, the customer can write to the Grievance Officer at the following address:

    PNB Hosing Finance Ltd.,
    9th Floor, Antriksh Bhawan,
    22 Kasturba Gandhi Marg,
    New Delhi – 110001

    If the customer finds that the solution provided is still not satisfactory or is not addressed at all, they can approach National Housing Bank at the address given below:

    National Housing Bank,
    Department of Regulation and Supervision,
    (Complaint Redressal Cell),
    4th Floor, Core-5A, India Habitat Centre,
    Lodhi Road,
    New Delhi- 110003

    You can also email the company at: crcell@nhb.org.in

    About PNB Housing Finance Limited

    Registered under National Housing Bank (NHB), PNB Housing Finance Limited (PNB HFL) is a housing finance company which was incorporated under the Companies Act, 1956. The institution’s operations began on November 11, 1988. As a subsidiary of Punjab National Bank (PNB), 51% of the share capital in the Company is held by PNB. Destimoney Enterprises Private Limited (DEPL) and PNB HFL got into a strategic financial partnership in December, 2009. Destimoney Enterprises Limited, which is DEPL’s majority shareholder, sold its whole shareholding to Quality Investments Holdings. Quality Investments Holdings is possessed by Carlyle Group (a global investment firm).

    Over the many years that PNB HFL has been in the business of housing finance, it has managed to grow exponentially to currently having a large network which covers the entire country. The excellent customer care provided by the company is one of the highlights of the company and one of the main factors which has made the company grow so quickly.

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