PNB Housing Finance Customer Care

PNB Housing Finance IVR Manual

• Welcome to Punjab National Bank Housing Finance.
• Please press 1 to continue in English.
• Press 2 to change the language to Hindi.
• Press 3 for other languages.

After you have selected your preferred language.

• Press 1 for loan enquiries.
• Press 2 for enquiries on fixed deposits.

Once you select your preferred option, the call will be connected to the customer care representative of the bank who will address your query.

Other Ways to Reach Punjab National Bank Housing Finance Ltd

• You can send an email to customercare@pnbhousing.com
• You can also get in touch with the bank at the following address:

PNB Housing Finance Ltd.
9th Floor, Antriksh Bhavan,
22 Kasturba Gandhi Marg,
Near Connaught Place,
New Delhi 110001.

PNB Housing Finance Grievance Redressal

The Punjab National Bank Housing Finance has a strong grievance redressal policy in place to help their customers in an efficient way.

Level 1

• The first level of the redressal policy would be filling it out a form containing your query. The form will be having details which needs to be filled such as name, e-mail ID, address, contact number, existing or new customer, and query.

Level 2

• If a response is not given within 7 days or the response offered by the bank is unsatisfactory, the customer can then write to the grievance officer and escalate the query to him or her. To escalate the query, the customer should send the query to the following address:

PNB Housing Finance Ltd.,
9th Floor, Antriksh Bhawan,
22 Kasturba Gandhi Marg,
New Delhi – 110001.

Level 3

• If you have not received a response from the grievance officer or the answer given to you by them is unsatisfactory, then you can write to the National Housing Bank at this address:

National Housing Bank,
Department of Regulation and Supervision,
(Complaint Redressal Cell),
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road,
New Delhi- 110003.