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  • PNB Housing Finance Customer Care

    Fees & Charges

    Promised Interest Rate

    Customer Service

    Responsiveness

    Home Loan BYTES FROM OUR KITCHEN

    PNB Housing Finance Customer Care

    PNBHFL Home Loan customer care is not only easy to access but also extremely efficient in their response to the customer’s problems. There are multiple ways that a PNBHFL Home Loan customer can get in touch with the staff including by email, by phone or by visiting any of the branches of the bank.

    PNBHFL Home Loan customer care Toll Free Number:1800 120 880

    can dial to get in touch with the customer care staff. There is no state/city specific numbers that you need to know. No matter where you are, you can get the service that you require by dialling this number.

    Everything from placing an enquiry, requesting for a loan enhancement and addressing any issue that you may have can be dealt with by calling on this toll free number.

    Procedure to write to PNBHFL Home Loan customer care:

    To apply for a home loan you must first place an enquiry. To do so you must visit the bank’s website and place the enquiry so that a representative from the bank will get back to you. Alternatively you can call on the toll free number 1800 120 880 or visit any of the bank’s branches to get your information.

    If you prefer writing to the bank by visiting the website, you will be asked to fill out a form in which the following information will be needed:

    1. Choose between Complaint, Suggestion and Service request/enquiry
    2. Customer type: Existing/New
    3. Inquiry type
    4. Service Branch, customer’s Email id, customer’s name, address, contact number
    5. Describe the request

    PNBHFL strives to provide customers with the best customer care possible. Thus the company has provided customers with easy ways to address any grievances or dissatisfaction with the service that they receive. The first level is to email the company by filling out the form as mentioned above. This will be read addressed by the respective Business Head. In the event that a customer is not satisfied with the response from the Business Head, then he/she can take it to the next level and post his/her complaint to The Grievance Redressal Officer at customer.queries@pnbhousing.com. Alternatively, the customer can write to the Grievance Redressal Officer at the following address:

    PNB Hosing Finance Ltd.,

    9th Floor, Antriksh Bhawan,

    22 Kasturba Gandhi Marg,

    New Delhi – 110001

    Please do not forget to mention ‘Grievance Redressal’ on the envelop when you send this post.

    If the customer finds that the solution provided is still not satisfactory or is not addressed at all, they can approach National Housing Bank at the address given below:

    National Housing Bank,

    Department of Regulation and Supervision,

    (Complaint Redressal Cell),

    4th Floor, Core-5A, India Habitat Centre,

    Lodhi Road,

    New Delhi- 110003

    You can also email the company at:

    crcell@nhb.org.in

    www.nhb.org.

    About PNB Housing Finance Limited:

    Registered under National Housing Bank (NHB), PNB Housing Finance Limited (PNBHFL) is a housing finance company which was incorporated under the Companies Act, 1956. The institution’s operations began on November 11, 1988. As a subsidiary of Punjab National Bank (PNB), 51% of the share capital in the Company is held by PNB. Destimoney Enterprises Private Limited (DEPL) and PNBHFL got into a strategic financial partnership in December, 2009. Destimoney Enterprises Limited, which is DEPL’s majority shareholder, sold its whole shareholding to Quality Investments Holdings. Quality Investments Holdings is possessed by Carlyle Group (a global investment firm).

    Over the many years that PNBHFL has been in the business of housing finance, it has managed to grow exponentially to currently having a large network which covers the entire country. The excellent customer care provided by the company is one of the highlights of the company and one of the main factors which has made the company grow so quickly.

    PNB Housing Finance Customer Care Reviews

    • Punjab National Bank Home Loan
      "Very Prompt Service"
      0.5 4.5/5 "Excellent!"
      I have a got loan on time. Everything was done in a smooth process. I'm yet to pay the first month EMI. The people who are working in PNB housing are very prompt and responsive. They have offered me very good interest rate. For the first year, they have offered me interest rate of Rs. 8.4% and from the 2nd year the interest rates will be based on floating price. I have got a separate relationship manager.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jun 19, 2018
    • Punjab National Bank Home Loan
      "Easy Process and Good Experience"
      0.5 4.0/5 "Great!"
      Documentation process was quite easy. I have got the loan on time. The banking people are very helpful. As per the market standards they have offered me interest rate. Next month i have to pay the EMI. The processing fee is nominal when i compared to other banks. The overall experience is good and I'm very much satisfied about.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jun 19, 2018
    • Punjab National Bank Home Loan
      "I'm Satisfied with PNB Housing"
      0.5 4.0/5 "Great!"
      They have given me that the rate of interest rate is 8.5% is applicable for 1 year. After 1 year, the interest rate is depends on the market rate. Process fee is nominal. Processing fee is okay and its like other banks. I have got the loan on time. They executive helped me a lot to sanction the loan quickly. The documentation process was good. I'm paying the EMI of Rs. 35000. I used to make the payment through ECS.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jun 18, 2018
    • Punjab National Bank Home Loan
      "Easy to Get loan"
      0.5 5.0/5 "Blown Away!"
      I have got a on time. I have to wait for sometime on registration. The representative was very helpful. I never called with their customer care. I have applied a loan amount of Rs. 35 lakhs. They charging 2.5 % as processing fee and interest rate of 8.5%. Overall, I'm satisfied with the PNB housing.
      Was this review helpful? 0
      , salem
      Reviewed on Jun 18, 2018
    • Punjab National Bank Home Loan
      "Very convenient and helpful"
      0.5 4.0/5 "Great!"
      The date was they said for loan delivery, it took 2 days very late. The documentation executive was very helpful to me, he came to meet me on my convenient time. As of now the customer care service is fine. I have to collect the home documents, and EMI amount. The interest was like is normal. When i applied a interest and the post applied, the interest was different. The interest and processing fee is deducted from the loan. I have paid some Rs. 13000 as interest. I have told them that they have no processing fee.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jun 18, 2018
    • Punjab National Bank Home Loan
      "Very Nice and Quick service"
      0.5 5.0/5 "Blown Away!"
      The Best thing about PNB housing is familiar staff and prompt response from them. I have applied a loan amount of 1 Cr. They have offered me a interest rate of 8.35 %. The response from the people who working in PNB. I used to make the loan through Auto debit.
      Was this review helpful? 0
      , gurgaon
      Reviewed on Jun 18, 2018
    • Punjab National Bank Home Loan
      "Professional Services"
      0.5 5.0/5 "Blown Away!"
      They have reduced the interest rate upto 8.5%. The overall documentation went very smooth. I have got the loan on time. I have applied around 45 lakhs as my loan amount. I'm paying around Rs. 68000 for my loan. I have chosen 10 years as tenure period. I never called their customer care people.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jun 18, 2018
    • Punjab National Bank Home Loan
      "Hassle free services "
      0.5 4.0/5 "Great!"
      The response to email is not upto the mark. I have got a loan on time. Their process in easy. I have applied around 18 Lakhs. The interest rates are competitive. I wont say that processing is not much higher. I'm quite a happy with the PNB housing loan experience. Their is no difference between the private sector banks and PNB Housing. Their is no much hassle free services from PNB. The Relationship Manager was very helpful to me.
      Was this review helpful? 0
      , kolkata
      Reviewed on Jun 18, 2018
    • Punjab National Bank Home Loan
      "Services are worst. "
      0.5 1.0/5 "Really Bad"
      Their is no processing fee for my Home loan. The communicating is different and they are doing different. They initially said the interest rates 8.33% but they offered me 8.5%. Until the money is disbursed they did not inform me. The agent to whom i submitted the documents he does not know anything about the company. He gave fully wrong information Since he is new. It took 2 months to process my loan. I'm not satisfied with the PNB Housing.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jun 18, 2018
    • Punjab National Bank Home Loan
      "They Improve their services"
      0.5 1.0/5 "Really Bad"
      They are not well equipped. Every time the requirement is changing. Even the employees not aware of the procedure. Initially they offered a interested 8.35%. After i submit the submitted the documents and received the sanction letter the increased to 8.40%. Initially they are not informed me about the Insurance premium. After 2 months installment, they have blocked some amount of Rs. 36000 without any information to me. When i asked them they told me that this amount will be adjusted if I am not paying any EMI at any services.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jun 18, 2018
    • Punjab National Bank Home Loan
      "Satisfying Experience"
      0.5 4.5/5 "Excellent!"
      I have got my loan on time. The documents has been discussed with the representative of bank collected the documents and checked my credit score as well. It disbursed in some times. After providing all the documents it took 7 to 10 years to get the loan. They are offering a interest rate of 8.4%. I'm happy with the loan and the services offered to me.
      Was this review helpful? 0
      , noida
      Reviewed on Jun 18, 2018
    • Punjab National Bank Home Loan
      "Average Service"
      0.5 3.0/5 "Satisfactory"
      The experience in getting the loan from them has not been that great. All the other things has been okay with them except there has been some issues with the loan account. The interest rate which they had charged also has been slightly higher than the market rate.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jun 18, 2018
    • Punjab National Bank Home Loan
      "Not satisfied"
      0.5 2.0/5 "Expected more"
      My home loan was taken with PNB. The experience was not good at all since the interest rate show on the website was less than the interest rate which was given to me after disbursement which is disappointing . They even extra charged me rs ,10,000 when i faced some issues with the loan disbursed. The loan amount was 45 lakhs and the i am not satisfied with the given interest rate .
      Was this review helpful? 0
      , noida
      Reviewed on Jun 16, 2018
    • Punjab National Bank Home Loan
      "Very good"
      0.5 4.0/5 "Great!"
      My home loan was taken with PNB . I had a very good experience .The executives cooperated a lot and the process was also very simple. They have provided door step service for collecting documents., The loan amount was 33 lakhs and the interest rate was 8.55% which is average. The tenure period was 20 years. The customer service and responses was very good overall.
      Was this review helpful? 0
      , noida
      Reviewed on Jun 16, 2018
    • Punjab National Bank Home Loan
      "Hopeless Loan services from PNB"
      0.5 2.0/5 "Expected more"
      Lots of issues i have faced with PNB housing when i purchase a loan from them. I have not received my loan on time. After lots of trouble, before i get the customer. Interest rates are nominal like other banks. The documentation process was only went smooth. There were nothing is proper with them
      Was this review helpful? 0
      , bangalore
      Reviewed on Jun 14, 2018
    • Punjab National Bank Home Loan
      "They are not do the loan it on time. "
      0.5 3.5/5 "Pretty good"
      Their is no best features in this PNB Housing. It took lot of time to disburse the loan. It took 20 days to give the loan. They were having some trouble with the documents. They were not asking the some documents after that only they asked. Whenever i asked the reason, they said different reasons. Normally, if all the documentation completed, then it will take only 5 days to disburse the loan. They told me that the process fee is 5500. Apart from the processing fee, they are charging some other service charges. When the loan is about to disburse the loan they asked me 1500 extra for stamp paper charges. They were transparent at all.
      Was this review helpful? 0
      , new delhi
      Reviewed on Jun 14, 2018
    • Punjab National Bank Home Loan
      "Good Customer Service"
      0.5 4.0/5 "Great!"
      Unfortunately i have not say the exact amount. When i process for the loan they said Rs. 8000 for Processing fee. I have got a longer tenure. Overall, I'm happy about the services. I never had to go their office for a loan. The processing was quick. I have got a loan within 12 days. They have inform all the charges to the customer. They have charged me around Rs. 3500 for application fee.
      Was this review helpful? 0
      , noida
      Reviewed on Jun 14, 2018
    • Punjab National Bank Home Loan
      "My bad luck thas the reason i have selected PNB."
      0.5 1.0/5 "Really Bad"
      They have not informed me about the EMI charges and other service charges. Now the loan is processed through client till date. I have not got the loan because of the registration has not done but EMI has started without any prior intimation to me. If have informed all things before to me, it would be fine. I have sent mail to the concern team but no action taken on that. Their is no proper communication from the PNB housing team.
      Was this review helpful? 0
      , new delhi
      Reviewed on Jun 14, 2018
    • Punjab National Bank Home Loan
      "EXCELLENT"
      0.5 5.0/5 "Blown Away!"
      From PNB HOUSING FINANCE LIMITED i use my housing loan. I use since 2.5 years. Fixed rate of interest that i am getting in my loan where the interest is 9.95% and it is high. I got the loan very quickly. i ma satisfied with the loan where i have taken for my loan.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jun 13, 2018
    • Punjab National Bank Home Loan
      "Good"
      0.5 4.0/5 "Great!"
      My home loan was taken with PNB . The loan amount was 12 lakhs and the interest rate was 8.45% which is average.The tenure period was 15 years . They have sanctioned the loan with the committed time. The customer serce and responses was up to the mark.
      Was this review helpful? 0
      , chennai
      Reviewed on Jun 12, 2018
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