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  • L&T Housing Finance Customer Care

    Toll-Free Number 18002094747
    Chargeable Call Centre Number 912262125000

    L&T Housing Finance Customer Care IVR Manual

    Call the helpline number 1800-209-4747. Following are the messages/options that you will get:

    1. Welcome to L&T Financial services. L&T Financial Services mein aapka svaagat hain.

    2. To continue in English press 1, Hindi ke liye 2 dabaye, for Regional Languages press 3.

    3. Once you select the language option, you will hear this - Please select the product option. Press 1 for home loan, press 2 for two-wheeler loan, press 3 for farm loan. To repeat the menu again press *

    4. Press 1 to get access to home loan-related information.

    5. Your call will be transferred to a customer care agent of the company. Wait for a while and once you get connected to him/her ask your queries.

    Other Ways to Reach L&T Housing Finance Home Loan Hotlines

    Other toll-free numbers 1800 102 0476 (for grievance redressal)
    Missed Call Banking 1800 209 4747
    Online form for queries and complaints Queries & Complaint Form
    Online feedback form Feedback Form
    Email General queries - customerservice@ltfs.com Grievance redressal - gro-housing@ltfs.com
    Compliance registration igrc@ltfs.com
    Postal address L&T Housing Finance Limited, Customer Care Centre, Brindavan, Plot No 177, Vidyanagari Marg, CST Road, Kalina, Santacruz (East), Mumbai - 400 098, Maharashtra, India
    Registered Office Address L&T Housing Finance Limited, 7th Floor, Technopolis, A- Wing, Plot No 4, Block - BP, Sector - V, Salt Lake, Kolkata - 700091, Phone - +91 22 6212 5000, Fax - +91 22 6212 5398, Email - customercare@ltfs.com

    Points to Remember

    Here are some of the key points that you must remember while contacting L&T Housing Finance Limited customer care centre:

    • Both existing home loan customers and non-customers can speak to the dedicated Customer Service Help Desk of the company on the toll-free number 1800 209 4747 regarding their queries.
    • You can call the helpline number 1800 209 4747 anytime during their office timings and speak to the customer support executives about your query.
    • If you have any home loan related concerns or queries you can write to the bank through this online form: https://www.ltfs.com/companies/lnt-housing-finance/contact-us.html. Fill up the form and click ‘Submit’.
    • Whether you are satisfied or dissatisfied with any of the services provided by the bank, you can share your feedback with the company. Use this online feedback form to share your experience: https://www.ltfs.com/feedbacks.html
    • In case you are not able to reach the customer care team via phone or mail, you can visit your nearest branch to get your queries addressed. To find a branch near you, use the branch locator available in this link: https://www.ltfs.com/contact-us.html
    • If you want to submit written complaints directly to the branch visit your nearest branch. You will find a list of the branches with addresses and contact numbers on the official website of the bank.
    • When you write to the company regarding your query using the online form, you can either request a ‘Call Back’ or a written response via mail. Based on your request a customer service executive will contact you to discuss the matter.
    • If you have any compliance related issues you can get in touch with the Compliance Officer, who is also the Company Secretary at the following address:
    Compliance Officer Ms. Apurva Rathod
    Contact Number +91 22 6212 5000
    Fax Number +91 22 6621 7509
    Email ID igrc@ltfs.com
    Address L&T Finance Holdings Limited, 6th Floor, Brindavan, Plot No. 177, C.S.T Road, Kalina, Santacruz (East), Mumbai – 400 098, Maharashtra, India
    • The phone banking service of L&T Housing Finance is based on IVR (Interactive Voice Response) technology. Carefully listen to the instructions to get to the service you require.
    • When you register any complaint using the banking channels, you will receive a response from the team. In case you don’t receive any, you can raise the issue to the next level of Grievance Redressal (see below).

    Redressal of Complaints and Grievance System

    If you are not happy with the home loan service provided by the company or the company failed to respond to you on time, or the provided response is not to your satisfaction, you can register your grievance with the company through any of the options given below:

    • Write to the company using the online customer query form provided under ‘Write to Us’ in this link: https://www.ltfs.com/companies/lnt-housing-finance/contact-us.html. While registering your grievance through this form make sure to specify your Loan Account Number and contact details.
    • Send your complaint or grievance to the company via email. Write to customerservice@ltfs.com to file your complaint. The mail body must mention your Loan Account Number and contact details.
    • Call the Customer Service Help Desk at 1800-209-4747 to contact the call centre executives. The executives will address your concern with immediate effect.
    • If you want to meet the officials personally and register your grievance, visit the nearest branch and submit written complaints.
    • If you don’t get an acknowledgment for your grievance from the Grievance Redressal Cell within 7 days of the receipt of the same, you can take the matter to the next level. If you don’t receive a satisfactory response either from Customer Service Help Desk or customerservice@ltfs.com then write to the Grievance Redressal Officer (GRO) at the following address:
    L&T Housing Finance GRO Mrs. G Visalakshi
    Contact Number 1800 102 0476
    Email ID gro-housing@ltfs.com
    Address 5th Floor, KGN Towers, 62, Ethiraj Salai, Egmore, Chennai - 600105, India

    Customer FAQ’s

    1. How can I know the status of my L&T Housing Finance home loan-related complaint?
    2. In order to know the status of your complaints, you can call the customer care executives of the company at the toll-free number 1800-209-4747

    3. Where is the Grievance Redressal Cell of L&T Housing Finance located ?
    4. The Grievance Redressal Cell of L&T Housing Finance is located in Chennai. However, you will receive a response regarding your grievance from the officials within 7 days of receipt of the complaint.

    5. How do I know if the Grievance Redressal Team has received my complaint?
    6. Once you lodge a complaint with the Grievance Redressal Team of the company, you will receive an acknowledgement from them along with a reference number and the approximate time required for redressal of your grievance.

    7. Can I apply for a home loan balance transfer with the help of the customer care executives?
    8. If you are eligible for a home loan balance transfer, you can apply for the same with the help of the customer service centre. However, before you approach them first check your eligibility for the same. You can use BankBazaar’s eligibility calculator to check your eligibility.

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