LIC Home Loan Customer Care
LIC Home Loan customer care is available through a toll-free number, regional office lines, email and WhatsApp for both new and existing home loan customers. You can register complaints, track applications and reach area offices through LIC Housing Finance's official channels for quick resolution.
Ways to Reach LIC Housing Finance Home Loan Customer Care
Toll-free number | 1800 209 1989 (Monday-Friday, 11 a.m. to 4 p.m., for existing customers) |
Chargeable numbers (Regional Offices) |
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Overseas offices |
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Online form to register new home loan queries | Submit a new home loan enquiry through LIC Housing Finance's official application portal |
Email IDs regional offices |
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Online form for registering enquiry/complaint/feedback | Available through LIC Housing Finance's online grievance and feedback portal |
Postal address (Corporate Office) | LIC Housing Finance Limited Corporate Office, 131, Maker Tower-F Premises, 13th Floor, Cuffe Parade, Mumbai-400 005, Maharashtra, India |
Registered Office | LIC Housing Finance Limited Registered Office, 131, Maker Tower-F Premises, 13th Floor, Cuffe Parade, Mumbai-400 005, Email: lichousing@lichousing.com, Phone: 912222178600 |
Home Loan Enquiry through WhatsApp | +91-8369998182 |
Points to Remember
Here are some of the key points to keep in mind when contacting the LIC Housing Finance customer service centre
- Both new and existing home loan borrowers can get their queries addressed by calling any of the numbers given above.
- To contact your nearest area office, use LIC Housing Finance's branch locator on the official website, where selecting your state and city displays the address and email ID of that area office.
- When you register for a new home loan using the online form given above, a service officer will shortly call you back to discuss the matter.
- New home loan applicants can track the status of their application using LIC Housing Finance's online application tracking tool.
- To get your home loan related queries or complaints addressed, you can submit a written request through LIC Housing Finance's online grievance form.
- For net banking services, existing customers can log in to their account through the LIC Housing Finance customer portal.
- NRIs can get in touch with the concerned persons regarding their home loan queries through the contact numbers and email IDs given above.
- You can also raise a service request or grievance through LIC Housing Finance's HOMY app or the "Write to Us" section of the official website, which routes both new home loan queries and complaints through the same LIC Home Loan customer care process.
Redressal of Complaints and Grievance System
LIC Housing Finance has an effective four-stage grievance redressal system to resolve the complaints of the customers in a timely manner. You can expect to get quick assistance from the executives of the company. These are the 4 levels of their grievance redressal mechanism:
Level 1:
- Reach out to the concerned area office or business centre to register your complaint.
- Submit your grievance in writing, through email in the email IDs mentioned above. You can send your grievance to the email ID customersupport@lichousing.com.
- Write a complaint letter and send it through post or courier at the following addresses:
Contact details | Office |
080-22960502 | LIC HOUSING FINANCE LTD. No.137, HMG Ambassador Building, 9th Floor, South Wing, Residency Road, Bangalore - 560025 |
0522-4042909 | LIC Housing Finance Ltd. 1st Floor, Jeevan Bhavan -1, 43, Hazratganj, Lucknow - 226001 |
(040) 40165304 | LIC Housing Finance Ltd. 2nd Floor, Krishe Saphire, Sy No-88, Madhapur, Hitech City Main Road, Hyderabad - 500081 |
044-24313906 | LIC Housing Finance Ltd. Harrington Chambers, Block C No.30/1a, Abdul Razack I Street, Saidapet Chennai - 600015, |
(0755)-4063115 | LIC HOUSING FINANCE LTD. II Floor, Asha Avenue, Z-1, Zone 1, M P Nagar, Bhopal - 462011 |
You can also write to the concerned person in your area office using LIC Housing Finance's branch locator on their official website.
NRI customers belonging to Dubai and Kuwait can write to the concerned bodies at the following overseas office addresses:
Contact details | Office |
Phone -(9714) 3354898 | LIC Housing Finance Ltd. (Representative Office) 107,Baituti Building, , P. O. Box 60793,Karama, Dubai 0, UAE |
- Submit your query or request online using LIC Housing Finance's online feedback form.
Level 2:
If you have not received a satisfactory response from the customer support team at Level 1 within three weeks from the date of the complaint, then you can escalate the matter to Level 2 following any of these steps:
- Call the Customer Relation Officers (CROs) positioned in the regional offices by calling in the numbers given above.
- Send an email to the Customer Relation Officers (CROs) who have been chosen for Back Office/Regional Office of LIC Housing Finance for addressing customer grievances.
Level 3:
If the Customer Relation Officer does not resolve your grievance to your satisfaction at Level 2, you can escalate it by writing to LIC Housing Finance's Deputy General Manager - Customer Relationship Management. The company aims to send its final response to this appeal within a set turnaround time.
Level 4:
If your grievance remains unresolved after Level 3, or you do not receive a response within one month, you may reach out to the Regulatory Authority of Housing Finance Companies - National Housing Bank at the given address:
You can also submit your complaint through the National Housing Bank's online grievance portal.
Send your complaint with all the details and front-end failures at the address given below:
National Housing Bank, Department of Regulation and Supervision, (Complaint Redressal Cell), 4th Floor, Core 5-A, India Habitat Centre, Lodhi Road, New Delhi - 110003
National Housing Bank, Department of Regulation and Supervision, (Complaint Redressal Cell), 4th Floor, Core 5-A, India Habitat Centre, Lodhi Road, New Delhi - 110003
FAQs on LIC Home Loan Customer Care
1.What is LIC Home Loan customer care?
LIC Home Loan customer care is the support system LIC Housing Finance provides to help home loan applicants and borrowers with queries, applications and complaints. It covers phone, email, WhatsApp and online channels. Both new and existing customers can use these channels to reach the company.
2.How can I contact LIC Home Loan customer care?
You can contact LIC Home Loan customer care using the toll-free number, regional office numbers, email address or WhatsApp listed in the contact table above. New home loan enquiries and existing loan queries are handled through the same set of channels.
3. Is WhatsApp support available for LIC Home Loan customers?
Yes, LIC Home Loan customer care offers WhatsApp support for home loan enquiries and service requests. The WhatsApp number is listed in the "Ways to Reach" table above. This channel is available alongside phone and email support.
4. Can I email LIC Home Loan customer care?
Yes, LIC Home Loan customer care can be reached by email using the addresses listed in the contact table above. Regional offices also have their own dedicated email IDs for faster resolution. Emails are one of the accepted channels for both queries and complaints.
5.How do I register a new LIC Home Loan query online?
You can register a new LIC Home Loan query using the online enquiry form referenced in the "Ways to Reach" table above. A service officer typically calls back to discuss the query further. This is a faster alternative to visiting a branch in person.
6.How can I track my LIC Home Loan application status?
New LIC Home Loan applicants can track their application status using LIC Housing Finance's online application tracking tool. This lets you check progress without contacting customer care directly. The tool is accessible through the company's official website.
7.How do I find my nearest LIC Housing Finance area office?
You can find your nearest LIC Housing Finance area office using the branch locator on the official website. Selecting your state and city displays the address and email ID of that office. This helps you reach LIC Home Loan customer care in person if needed.
8.How do existing LIC Home Loan customers access net banking?
Existing LIC Home Loan customers can access net banking by logging into their account through the LIC Housing Finance customer portal. This lets borrowers view loan details and manage payments online. The login link is available through LIC Home Loan customer care channels.
9.Does LIC Home Loan customer care support NRI customers?
Yes, LIC Home Loan customer care supports NRI customers through the same contact numbers and email IDs used for domestic borrowers, along with a dedicated overseas office. NRIs can also write to the concerned regional office for loan queries. Overseas office details are listed in the contact table above.
10. What is the first step in the LIC Home Loan grievance redressal process?
The first step in LIC Housing Finance's grievance redressal process is to raise the complaint with the concerned area office, business centre, or by email to customer support. This is known as Level 1 of the mechanism. Both new and existing borrowers can use this stage.
11.What happens if my LIC Home Loan complaint is not resolved at Level 1?
If a complaint is not resolved to your satisfaction at Level 1, LIC Home Loan customer care lets you escalate it to Level 2 by contacting the Customer Relation Officers at the regional office. This stage is handled by more senior officers. Contact details for Level 2 are the same regional office numbers listed above.
12.Can I escalate my LIC Home Loan complaint further if Level 2 does not resolve it?
Yes, if Level 2 does not resolve your LIC Home Loan complaint to your satisfaction, you can appeal to the company's designated Customer Relationship Management officer at Level 3. This stage sits between the regional office stage and external regulatory escalation.
13.What is the final escalation stage for LIC Home Loan grievances?
The final stage of LIC Housing Finance's grievance redressal mechanism is escalation to the National Housing Bank, the regulatory authority for housing finance companies. This applies if the company's own stages do not resolve the complaint. Contact details for this authority are listed above.
14.Where is LIC Housing Finance's registered office located?
LIC Housing Finance's registered and corporate office is located in Cuffe Parade, Mumbai, as listed in the contact table above. Correspondence and complaints can be sent to this address by post. The exact address and pin code are provided in the "Ways to Reach" section.
15.Can I submit a written complaint to LIC Home Loan customer care by post?
Yes, you can submit a written complaint to LIC Home Loan customer care by post at any of the regional office addresses listed above. Courier is also an accepted method of delivery. This is useful if you prefer not to use phone or online channels.
16.Is there a difference in customer care support for new and existing LIC Home Loan customers?
LIC Home Loan customer care uses the same core channels, phone, email, WhatsApp and online forms, for both new and existing customers. New applicants typically get a callback from a service officer after registering online, while existing borrowers use the same channels for servicing and grievances.
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