LIC Home Loan Customer Care

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Ways to Reach LIC Housing Finance Home Loan Customer Care

Points to Remember

Here are some of the key points to keep in mind when contacting the LIC Housing Finance customer service centre:

Redressal of Complaints and Grievance System

LIC Housing Finance has an effective 3-tiered grievance redressal system to resolve the complaints of the customers in a timely manner. You can expect to get quick assistance from the executives of the company. These are the 4 levels of their grievance redressal mechanism:

Level 1:

• Reach out to the concerned area office or business centre to register your complaint.
• Submit your grievance in writing, through email in the email IDs mentioned above.
• Write a complaint letter and send it through post or courier at the following addresses:

You can also write to the concerned person in your area office. Check here to find the details:

https://www.lichousing.com/area_offices.php

NRI customers belonging to Dubai and Kuwait can write to the concerned bodies at the following overseas office addresses:

• Submit your query or request online using the online query form available in this link: https://www.lichousing.com/feedback.php

Level 2:

If you have not received a satisfactory response from the customer support team at Level 1 within 7 working days from the date of the complaint, then you can escalate the matter to Level 2 following any of these steps:

• Call the Customer Relation Officers (CROs) positioned in the regional offices by calling in the numbers given above.
• Send an email to the Customer Relation Officers (CROs) who have been chosen for Back Office/Regional Office of LIC Housing Finance for addressing customer grievances.

Level 3:

• If the Customer Relation Officer fails to provide you with a satisfactory resolution of your issue at Level 2 within 6 weeks then you may reach out to the Regulatory Authority of Housing Finance Companies - National Housing Bank at the given address:

• Email your concern to them in this email id: grids.nhbonline.org.in

• Send your complaint with all the details and front-end failures at the address given below:

National Housing Bank, Department of Regulation and Supervision, (Complaint Redressal Cell), 4th Floor, Core 5-A, India Habitat Centre, Lodhi Road, New Delhi - 110003