LIC Home Loan Customer Care

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Ways to Reach LIC Housing Finance Home Loan Customer Care

Points to Remember

Here are some of the key points to keep in mind when contacting the LIC Housing Finance customer service centre:

Redressal of Complaints and Grievance System

LIC Housing Finance has an effective 3-tiered grievance redressal system to resolve the complaints of the customers in a timely manner. You can expect to get quick assistance from the executives of the company. These are the 4 levels of their grievance redressal mechanism:

Level 1:

• Reach out to the concerned area office or business centre to register your complaint.
• Submit your grievance in writing, through email in the email IDs mentioned above.
• Write a complaint letter and send it through post or courier at the following addresses:

You can also write to the concerned person in your area office. Check here to find the details:

https://www.lichousing.com/area_offices.php

NRI customers belonging to Dubai and Kuwait can write to the concerned bodies at the following overseas office addresses:

• Submit your query or request online using the online query form available in this link: https://www.lichousing.com/feedback.php

Level 2:

If you have not received a satisfactory response from the customer support team at Level 1 within 7 working days from the date of the complaint, then you can escalate the matter to Level 2 following any of these steps:

• Call the Customer Relation Officers (CROs) positioned in the regional offices by calling in the numbers given above.
• Send an email to the Customer Relation Officers (CROs) who have been chosen for Back Office/Regional Office of LIC Housing Finance for addressing customer grievances.

Level 3:

• If the Customer Relation Officer fails to provide you with a satisfactory resolution of your issue at Level 2 within 6 weeks then you may reach out to the Regulatory Authority of Housing Finance Companies - National Housing Bank at the given address:

• Email your concern to them in this email id: grids.nhbonline.org.in

• Send your complaint with all the details and front-end failures at the address given below:

National Housing Bank, Department of Regulation and Supervision, (Complaint Redressal Cell), 4th Floor, Core 5-A, India Habitat Centre, Lodhi Road, New Delhi - 110003

Customer FAQ’s

1. I want to apply for a home loan with LIC Housing Finance Limited. Can I apply for it online?

   Yes, you can apply for a home loan from LIC Housing Finance online. To apply for the loan online, fill up and submit the online form available here: https://online.lichousing.com/Online_app/online_app_loan.php. You will shortly be contacted by the customer care executives.

2. Within how many days of submitting a written request/query to the bank will it be processed?

   Your query or request will be addressed by the concerned body with immediate effect.

3. What type of home loan queries can I submit through the online home loan enquiry form?

   If you are a new home loan borrower you can ask about the interest rate, loan term, type of property for which the loan is being taken, etc. Existing borrowers can ask any details related to their home loan, home loan account, EMIs, etc.

4. Can I call or write to the LIC Housing customer care centre to know the status of my home loan application?

   LIC Housing Finance has an online status tracking tool through which you can check the status of your loan application. However, if due to some reason you are not able to check the status online you can write to or call the executives at the addresses and contact details given above.

5. How to locate the nearest LIC Housing Finance office?

   You can locate the nearest LIC Housing Finance office through the online office locator available on the website of the bank. To use the tool, visit this link: https://lichousing.com/area_offices.php

6. Does LIC Housing Finance have any all-India helpline number?

   No, LIC Housing Finance doesn’t have any all-India helpline number. You can contact the executives positioned at the area offices and regional offices to get any of your queries addressed.

7. Does LIC Housing Finance have an IVR hotline number?

   No, currently the company doesn’t have any IVR helpline number activated.