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Liberty Car Insurance Claims

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Policy Coverage

Customer Service

Claim Experience

Cashless Garages

Overview

In case you lose your car or if it gets damaged in an accident, you can claim the money for the same from your insurance company. Claims is an important part of any insurance and this one reason why Liberty General Insurance offers the simplest claims process to their Motor Insurance policyholders.

Claim Process of Liberty General Insurance

To make a claim on your car insurance from Liberty General Insurance, you have to follow the steps mentioned below –

  • Inform the company and make a claim immediately in case of loss or damage of your car. You can do so by contacting on the toll – free number of the insurer or by visiting their nearest branch or office. You can also make claims via email or by posting a letter to the registered/branch office of Liberty General Insurance
  • When you register the claim with the company, their representatives will contact you and guide you through the process
  • The insurer will arrange for a survey of the incident within 24 hours, if it occurred within your city limits. If the incident occurred outside your city limits, then the survey will be arranged within 48 hours
  • Once your car is transferred to a garage, you will have to submit a list of documents to the insurance company’s surveyor for the purpose of verification
  • If you take your car to a garage that is part of the insurer’s network, then your insurer will pay the amount directly to the garage as per the policy. In case there is a difference in the total bill after deducting the amount that has to be paid by the insurer, then you have to pay that amount to the garage
  • If you take your car to a garage that is not part of the insurer’s network, then you will have to pay the amount first to the garage and the insurance company will reimburse the amount to you within 7 working days (starting from the date you submitted the documents)

Information Required

When you make a claim on your car insurance, you have to give the following details to Liberty General Insurance –

  • Policy Number of your Motor Insurance
  • Name of the insured
  • Contact details of the insured
  • Car Registration Number
  • Loss or damages description
  • Estimated loss amount
  • Address of the place where the accident or loss occurred
  • Address of the place where your car is available for assessment
  • Name of the person driving the car when the accident took place
  • In case of loss of car, name of the person who last had the car
  • In case the person making the claim is not the insured, then their name, contact details and relationship with the insured customer has to be provided

Documents Required to claim Liberty Car Insurance

To process your car insurance claim, you to submit the following documents –

List of documents required In case of accident In case of theft
Claim Form Required Required
Original RC Book (Registration Certificate) along with a copy (If your car has been stolen, then you have to surrender your RC Book) Required Required
Original Driving License along with a copy Required Required
FIR from the police (if needed) Required Required
Fire Brigade Report (if needed) Required Required
In case of reimbursement claim, original bills Required Required
Damaged car photographs Required Required
Full set of car keys Not Required Required
In case of loss of your car, then Final Report – No Trace Report for lost vehicle from the police Not Required Required
In case total loss/theft, Power of Attorney and Subrogation Required Required
Indemnity Bond Not Required Required
In case of theft/total loss, then NOC from lender Not Required Required
Discharge Voucher Required Required

Frequently Asked Questions (FAQs) on Libery Car Insurance Claim

  • My car was involved in an accident with a bike and the biker is hurt. What do I do in this case?

    In cases where a third party is involved, you have to immediately register a police complaint first and then contact your insurer and register the claim. Give the detail of the victim and the hospital where he or she has been taken for treatment to the insurance company.

  • What do I do in case my car gets stolen?

    In case your car is stolen, you have to first report about the same to the police and then make a claim by contacting your insurer.

  • When will the insurance company survey my car after I register the claim?

    Once you register the claim with the insurance company, their representative will contact you and fix the survey time.

  • My car was repaired in a garage that is not part of the insurance company’s network. How will the insurer reimburse the claim money in this case?

    In case your car was repaired in a garage that is not part of the insurance company’s network, then the insurer will ask you to submit the original bills. They will then reimburse the claim money directly to your bank account via RTGS or NEFT.

  • Where can I find the claims form for Liberty Car Insurance?

    You can download the claims form for Liberty Car Insurance online from their website. The claims form can also be availed from any branch of the insurance company.

GST Update: GST of 18% is applicable on car insurance effective from the 1st of July, 2017

Claim Reviews

Page 1 of 1
  • Liberty Car Insurance
    "Hopeless company"
    0.5 1.0/5 "Really Bad"
    They have literally detrayed me when i apply for a claim. There are some issue with the policy documents itself. When I met with an accident they said they will process the claim. After 3 days they said there is an issue with the policy. I called the customer care service but no one was picked up the call. After 4 days, they have issued the new policy and i got the car after 7 working days only from the garages.
    Was this review helpful? 1
    , bangalore
    Reviewed on Nov 01, 2018
  • Liberty Car Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    I have taken the car insurance with Liberty general insurance for 1 year, a premium of Rs 14000 has to be paid for this car insurance policy. I have no claim experience so far with this insurance and this policy has full coverage with 0% depreciation.
    Was this review helpful? 0
    , visakhapatnam
    Reviewed on Oct 30, 2018
  • Liberty Car Insurance
    "USER FRIENDLY"
    0.5 5.0/5 "Blown Away!"
    I am holding the car insurance policy from LIBERTY GENERAL INSURANCE from last 5 years. I had no claim experience with this car insurance policy added on that the policy coverage they have offered is for zero depreciation along with the bumper to bumper.
    Was this review helpful? 1
    , new delhi
    Reviewed on Oct 08, 2018
  • Liberty Car Insurance
    "Best policy"
    0.5 5.0/5 "Blown Away!"
    I was having a car insurance with Liberty videocon from last 1 year, i do not have any claim experience with this insurance policy and i find the coverage value is good when compared to other insurances. I pay a premium of Rs 12000-15000 for this insurance policy.
    Was this review helpful? 0
    , new delhi
    Reviewed on Apr 12, 2018
  • Liberty Car Insurance
    "The best policy"
    0.5 5.0/5 "Blown Away!"
    I had applied and got a Car insurance policy from the one of the famous private sector insurance company LIBERTY VIDEOCON GENERAL INSURANCE. My annual premium amount is Rs. 69,000 which i feel very affordable. Most of all benefits are covered under one policy. I can prefer online payments to renew my car insurance policy with in due time. I didn't have any claim experience with them.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Mar 06, 2018
  • Liberty Car Insurance
    "Good insurance for the vehicle"
    0.5 4.0/5 "Great!"
    I have taken my car insurance with Liberty Videocon before couple of years. I get remainder calls for the renewal and the services are pretty good. I don't have any claim experience. The policy coverage was good and its pretty standard as others. I used to pay around 18-20K around a year.
    Was this review helpful? 0
    , chennai
    Reviewed on Jan 19, 2018
  • Liberty Car Insurance
    "Good policy to use"
    0.5 4.0/5 "Great!"
    Very recently I have got the car insurance with Liberty videocon general insurance, I never had any claim experience with this policy . I paid Rs.11600 to get this get this policy. It has better the policy coverage and the good cashless garages options.
    Was this review helpful? 0
    , kottayam
    Reviewed on Sep 21, 2017
  • Liberty Car Insurance
    "Quite a good experience"
    0.5 5.0/5 "Blown Away!"
    After I got a random call in February 2016 regarding my insurance renewal, decided to go with it out of curiosity. It has been up to my expectations when I decided to go for a zero-dep claim. Insurance agent I bought it from was very supportive and the team sprung into action with the very first call. I got 95% claim of total value which was somewhere around Rs. 39160. I had to pay 1900 something and additionally file-charge. The claim settled in 2 days. Awesome company.
    Was this review helpful? 0
    , bangalore
    Reviewed on Nov 18, 2016
  • Liberty Car Insurance
    "Great"
    0.5 4.0/5 "Great!"
    I do have four wheeler insurance policy with the Liberty videocon and I been with them from the last eight months of time. The premium is around 24000 Rupees. The coverage mode is bumper to bumper and the response is pretty quick one. I did claims with them like I got around 60% of the damage cost as the reimbursement.
    Was this review helpful? 0
    , pune
    Reviewed on Apr 12, 2016
  • Liberty Car Insurance
    "bad"
    0.5 0.5/5 "Unacceptable"
    My car met with an accident and the server said we cant give u windscreen with other damages.. even he said company dont give the three side claim..!! and my car inside the company for 3 days and nothng done.. even serviour dont pick the phone too.. .I am unhappy with their services.
    Was this review helpful? 1
    , chandigarh
    Reviewed on Apr 07, 2016
  • Liberty Car Insurance
    "Good...."
    0.5 5.0/5 "Blown Away!"
    I was told that 90% of the coverage for the vehicle. I have not collected any details as it was done the show room. I was provided by two options where 60% of coverage and 90% and I opted 90%. Even scratches and damages will be covered. Premium is normal for the car insurance. I have not received the insurance copies yet from Liberty Videocon general insurance.
    Was this review helpful? 0
    , bangalore
    Reviewed on Feb 06, 2016
  • Liberty Car Insurance
    "Excellent!!!"
    0.5 5.0/5 "Blown Away!"
    From LIBERTY VIDEOCON GENERAL INSURANCE I have taken my car insurance. Documentation and service part was excellent. No climes so far. The coverages is 90% of my sum assured. It covers zero depression . It also covers the third party benefits.
    Was this review helpful? 4
    , mumbai
    Reviewed on Sep 04, 2015
  • Liberty Car Insurance
    "Not so good.."
    0.5 3.0/5 "Satisfactory"
    The car that I have purchased is an used one so got this car insurance along with the car from Liberty videocon General insurance. I met with an accident so went to claim for insurance but the officers mentioned that reimbursement is not applicable. I am not getting proper alerts so planning to quit from here.
    Was this review helpful? 3
    , coimbatore
    Reviewed on Jun 10, 2015
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