Liberty Car Insurance

Liberty General Insurance is a combined effort venture that has been brought into existence by Liberty Citystate holdings PTE Ltd, Enam Securities, and DP Jindal Group. Liberty Citystate holdings PTE Ltd is essentially a US based company that deals in multinational properties and casualties. Emam Securities, as an entity, is popular for investing on a long-term basis in companies that are deemed to be effective in the future and also in entrepreneurs that are most likely to structure valuable private firms and organisations. DP Jindal Group offers conglomerate services in the industry sector.

Liberty Car Insurance Policy Highlights Updated on 17 Feb 2020

Features Specifications
Third Party Cover Upto 7.5 L
Cashless Network Garages 900
Incurred Claim Ratio* 69.62%
Net Earned Premium* Rs.441.84 crore

*For Year 2017-2018

Liberty Car Insurance


Co. Ltd. was conceptualized in the year 2013 and currently has its operations in more than 58 cities.

Liberty General Insurance presently has an employee strength of 1100 and holds a network capacity of about 60+ offices spread across multiple cities and states. The partner network of Liberty General has around 5000 hospitals and the count for auto service centers stands at 3000. The insurance covers offered by Liberty vary from commercial insurance, engineering and fire insurance, to marine insurance, and so on.

Private Car Insurance


  • Third-Party Liability:

    This includes damages or losses sustained by a person caused by the insured. It could be in terms of loss of life, bodily injury or property damage.

  • Own-Damage

    This includes expenses incurred on damages caused to the insured. It could occur due to the following reasons:

    • Accidents (on-road or while the car is being transported to a different location)
    • Fire or natural calamities
    • Burglary
    • War and related activities
    • Intentional damage by another party
  • Personal Accident Cover:

    This is a built-in cover provided to the owner-driver at no extra cost. Payout occurs when the said insured party either dies or is physically disabled as a result of an accident.

  • Optional Covers:

    To enhance basic protection the following optional covers are offered on payment of extra premium:

    • Electrical/Non-electrical accessories: This relates to those accessories that are not installed by the manufacturer. Compensation is based on the invoice value of these parts.
    • Personal Accident Cover (other than owner-driver): This is to cover a passenger or person other than the owner-driver of the car. Payment is made by the insurer in the event of death or disability of the stated person(s).
    • Legal Liability to paid employee: This is protection offered against losses arising from injury or death of a paid driver or cleaner or any other paid employee in connection with the insured automobile.
  • Add-On Covers:

    These can be opted for to make the plan more inclusive:

    • Depreciation:

      Claims made with respect to replaced parts will be met in full i.e. depreciation will not be deducted.

    • Consumables:

      It includes items like grease, oil, lubricants, nuts, bolts, screws, filters, washers etc. Often not covered under a base plan, recovery costs of these items can be substantial.

    • GAP Value:

      A useful enhancement that proffers optimum payment in case of an accident. The declared value of a car is always lower than its original price since adjustments are made for depreciation. GAP assurance returns the invoice price to the policyholder in the event of a claim i.e. the insured will receive an amount equivalent to the showroom value and not the declared value.

    • Passenger Assist:

      Expenses not usually accounted for during times of mishaps are those related to medical assistance. This add-on feature gives the insured the option of receiving allowances to meet medical expenses like emergency transport, hospital charges etc.

    • Roadside Assistance:

      Inconveniences can result from situations other than accidents. The benefits of this policy attribute are in terms of assistance relating to breakdowns, towing, fuel shortages, battery discharge, flat tyres, lockouts and other on-road emergencies.

Sum Assured

When a claim is successfully processed the policyholder will be paid a certain amount of compensation based on the vehicle’s IDV .

  • The IDV or Insured’s Declared Value is the value arrived at by deducting depreciation from the automobile’s selling price as stated by the manufacturer. The manufacturer’s price so considered will include taxes but will not include registration and insurance amounts.
  • Depreciation amounts deducted to arrive at the IDV will be in relation to the age of the vehicle as follows (indicated as a percentage of the cost):
Up to 6 months 5%
6 months to 1 year 15%
1 year to 2 years 20%
2 years to 3 years 30%
3 years to 4 years 40%
4 years to 5 years 50%

Above 5 years (and obsolete models) - depreciation will be based upon an agreement between the insurance company and the insured party.


The cost of a policy is determined mainly by the amount the proposer has to pay as premiums. While premiums payable for third party liability are as per mandated tariffs, own-damage premiums are set by the insurer.

Under this plan, premiums are determined taking into account the following:

Capacity This refers to the cubic capacity of the car’s engine.
Age This is the age of the car in consideration.
Location Where the car was bought/registered affects premium amounts.
Type The type, model and make of the car is considered.
Sum assured This is the insured’s declared value as explained above.


Various kinds of discounts are featured on this product. As mentioned, since only own-damage premiums are set by the company, the discounts also pertain to this.

  • No-Claim Bonus (NCB):
    • This is given upon renewal of the policy as a discount on the own-damage premium charged. The percentage of bonus awarded is in accordance with the number of claim-free years achieved by the policyholder.
    • No-Claim Bonus benefits or own-damage premium discount is awarded in the following manner (shown as a percentage of premium for the related number of claim-free years):
1 year 20%
2 years 25%
3 years 35%
4 years 45%
5 years 50%

The amount so awarded can be accumulated up to 50% of the OD premium.

    • This amount can be transferred while switching insurers:
      1. The accrued bonus earned from the previous insurer can be carried forward when taking a policy from Liberty General Insurance (subject to providing satisfactory proof and at rates of the previous insurer).
      2. The same is applicable to customers switching from Liberty General Insurance to another insurer.
  • Membership discounts: Customers can avail premium discounts if they are members of a recognised automobile association of India.
  • Discounts for safety: An amount of 2.5% or Rs.500, whichever is less will be deducted from premiums due if the car is fitted with anti-theft devices (approved by ARAI).


This is that part of the claim amount that is payable by the insured, the balance being met by the company. It is in two forms:

  • Voluntary: If the policyholder chooses to contribute to the payout due in the event of own-damage claims, a discount on premiums will be applicable. The reduction will be according to the amount chosen as voluntary deductible.
Rs.2,500 20%, limited to Rs.750
Rs.5,000 25%, limited to Rs.1,500
Rs.7,500 30%, limited to Rs.2,000
Rs.15,000 35%, limited to Rs.2,500
  • Compulsory: Based on the capacity of the engine, the policyholder will have to pay the following amounts in the event of a claim:
Rs.1,000 up to 1500 cc
Rs.2,000 above 1,500 cc


The policy covers a variety of situations wherein the insured can be liable for expenses. However, there are circumstances under which claims will not be entertained. These are when loss or damage occurs due to:

  • Normal wear and Tear, Depreciation
  • Breakdown/failures of mechanical/electrical nature
  • Usage outside the specified geographical area
  • Usage over set limits
  • Mishaps caused by an unauthorised driver/driving (i.e. without a valid license)
  • Driving under the influence of alcohol or drugs or intoxicants
  • War, nuclear activities


The ease of making claims is an appealing characteristic of this product.

Direct (cashless) settlement For increased convenience, at any garage which the company is associated with as part of its network.
Reimbursement If service is availed at non-network garages, the amount spent can be claimed from the company upon submission of proof.
Settlement time This depends on the kind of claim made but 7 days is the limit the company usually adheres to thereby making the claim process quick and easy.

The benefits elucidated above are evidential of the fact that Liberty General Insurance is not just an average go-to insurance company but every motorist’s insurer of choice.

Liberty Car Insurance Customer Care

In case you have any queries regarding your policy, you can call the toll-free number 1800 266 5844 or send an email to the customer service team at Liberty General Insurance at You can also fill up an online form with your feedback or request for a call back through the website.

The branch locator facility on the website enables you to find the nearest branch of the insurer’s office. If you need information on the cashless garages in the network of the insurer, click on the garage locator option on the website. You will have to enter the state, city, and garage type for the same.

FAQ’s for Liberty Car Insurance

  1. What does the Liberty Car Insurance policy cover?

    The Liberty car insurance policy offers settlement for the following two types of losses:

    • Loss or damage to the vehicle caused by accident, fire, burglary, self-ignition, external explosion and other such reasons.
    • Liability for third party death or injury and damage caused to their property.
  2. Can I customize my policy with add-on covers?

    Yes. To enhance the protection offered under standard policy package, Liberty car insurance also offers add-on covers. Add-on covers offer protection against loss due to electrical and non-electrical accessories, personal accident cover for the insured and legal liability to paid drivers and cleaners. One can avail the add-on coverage benefits Liberty car insurance by paying an extra premium. The five main add-on covers provided are as below.

    • Depreciation Cover

    Offers full claim without any deduction for depreciation.

    • Consumable Cover

    Reimburses the cost of consumables like brake oil and fuel filter.

    • GAP Value Cover

    Covers the difference between actual declared value and showroom cost of the car.

    • Passenger Assist Cover

    Offers benefits such as hospital allowance and medical transport assistance to the insured.

    • Roadside Assistance Cover

    Offers assistance through an authorized vendor in case of breakdown of the vehicle.

  3. What are some of the factors that decide the premium amount?
  4. The premium amount is determined by various factors like the Insured Declared Value (IDV) of the vehicle, the age of the vehicle, model type and the engine’s CC. IDV is arrived at by adjusting the listed selling price of the car and the depreciation percentage. For obsolete models, the IDV will be a value that is mutually agreed between the insurer and the insured.

  5. What are the discounts offered on Liberty Car Insurance?
    • No Claim Bonus (NCB) is a discount offered on the premium of Own Damage (OD) with regards to your vehicle if you have not made any claim during the last one year of the policy period. With NCB, you can avail up to 50% discount on the Own Damage Premium.
    • For members of certain recognized Automobile Associations of India, a discount on Own Damage premium is given under the Liberty Car Insurance Policy.
    • If you have installed an anti-theft device that is duly certified by the agency and approved by the government, you can avail a discount of 2.5% on the Own Damage premium.
  6. How do I file a claim?
  7. You can file a claim by either visiting the nearest branch office, sending a mail to Liberty General Insurance's customer care id or calling the toll-free number. While registering a claim, have the following details ready for reference.

    • Motor insurance policy number
    • Name of insured and contact details
    • Registration number and details of the vehicle
    • Name of police station where the loss or damage was notified
    • Driving license details of the driver
  8. What documents do I require while filing a claim?
  9. Given below are some of the documents that might come handy while filing a claim.

    • Duly filled and signed claim form
    • Copy of driving license and the vehicle’s registration certificate
    • Police or fire brigade report, in case of accident
    • For theft, No Objection certificate(NOC) from the financier
    • Indemnity bond

    Other documents such as Power of Attorney, Repair and Replacement bills might be required depending upon the damage. The claim is usually settled within 7 working days if all the necessary documents are present.

 4.0 / 5.0   by 18 users
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Policy Coverage

Customer Service

Claim Experience

Cashless Garages

News About Liberty Car Insurance

  • Liberty General Insurance Will Launch Telematics Project To Track User Behaviour

    Liberty General Insurance Company recently stated that they are working on a new telematics project which will allow them to track user behaviour. This concept will allow policyholders to get cheap insurance policies if they exhibit excellent driving skills. CEO of Liberty General Insurance stated that they failed in their earlier telematics project which was launched in the year 2013. As many people were not ready to insert a device into their car which might affect their warranty. This time, Liberty General Insurance have decided to use RFID stickers on the windscreen and a mobile-app based sticker that monitors driving patterns.

    15 March 2017

  • LiVClaims Surveyor App for Motor Insurance Is Introduced by Liberty General Insurance

    The General Insurance company - Liberty General Insurance, which is also a leading car insurance provider, has recently launched a tab-based application called "LiVClaims" Surveyor App. This is a claims processing application that assists in operations such as estimation of loss, claim settlement, etc. With this app, the claim assessment can be done online and the insurance can be settled using the hand-held Tablets. This app was initially aimed at being used for car insurance claim processing. The focus of this app is to improve customer satisfaction, productivity and cost effectiveness. Handling claims processing manually can give rise to many errors and by entrusting this process to the LiVClaims Surveyor App, the company aims to minimize such complexities to a great extent.

    30 September 2015

  • Liberty General Insurance Tests Usage Based Motor Insurance to Limited Success

    Car insurance companies across the world are adopting the concept of ‘usage based motor insurance’- wherein, a GPS tracker implemented in the car will help car insurance companies understand the usage patterns of any customer and allow them to implement an appropriate motor insurance premium pertaining to him/her. However, many Indian insurers feel that this system might not work in the Indian context owing to the small prevalent premium rates and the high cost of GPS device implementation that would be viewed as an unnecessary hassle. In this regard, Liberty General Insurance has already conducted pilot launches in two Indian cities and isn’t very enthusiastic about the initial response. Mr. Roopam Asthana, MD and CEO, Liberty General Insurance, feels that alongside the cost factor, the common man will be reluctant to allow any infringement of his/her privacy as data from the GPS tracker will be accessible to the motor insurance company. He feels that these two factors will majorly hinder in the implementation of usage based motor insurance schemes in India.

    22 December 2014

GST Update: GST of 18% is applicable on car insurance effective from the 1st of July, 2017

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Liberty Car Insurance Reviews

Page 1 of 1
  • Liberty Car Insurance
    "Wrost service ever "
    0.5 1.0/5 "Really Bad"
    My car in total loss and they have reject my claim. 2 months they have investigate case and after they reject. they says your car is sold by you . i am saying i have not sold and i have proof but they dont want to listen us. never buy from liberty insurance.
    Was this review helpful? 1
    , ahmedabad
    Reviewed on Jan 13, 2020
  • Liberty
    Liberty Car Insurance
    "Excellent Policy"
    0.5 4.0/5 "Great!"
    At the time of renewal, the executive has given me a car insurance policy from Liberty Videocon. I have paid the premium amount of Rs. 2835 for 1 year and the car ID value is Rs. 15 lakhs. This is a third party covered policy. They haven't provide any no claim bonus.
    Was this review helpful? 1
    , bangalore
    Reviewed on Jul 31, 2019
  • Liberty Car Insurance
    "Expecting best offer"
    0.5 4.0/5 "Great!"
    Earlier I had car policy with Liberty General that premium cost was higher, even at the time of renewal I asked to negotiate the cost but they are standard of Rs. 16,000 at the same time Reliance offered me Rs.13,000 of car policy. Remaining all fine.
    Was this review helpful? 0
    , new delhi
    Reviewed on Jun 30, 2019
  • Liberty Car Insurance
    0.5 5.0/5 "Blown Away!"
    I made very less claim with Liberty Videocon and I got this insurance from showroom and the service is good during the claim. It covers zero depreciation and road side assistance. Initially they have charged around 24K. I have purchased Tata Tiago and they contacted me for the renewal.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Mar 28, 2019
  • Liberty Car Insurance
    "Before purchasing the policy read all the terms and conditio"
    0.5 5.0/5 "Blown Away!"
    My car insurance was taken from Liberty General. Recently i have claimed the car insurance. I'm not satisfied with the claim experience. The customer care service is not good. They have not given proper response. I spoke with the garage people and when i called the customer care they were irritating.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jan 27, 2019
  • Liberty Car Insurance
    "Hopeless company"
    0.5 1.0/5 "Really Bad"
    They have literally detrayed me when i apply for a claim. There are some issue with the policy documents itself. When I met with an accident they said they will process the claim. After 3 days they said there is an issue with the policy. I called the customer care service but no one was picked up the call. After 4 days, they have issued the new policy and i got the car after 7 working days only from the garages.
    Was this review helpful? 2
    , bangalore
    Reviewed on Nov 01, 2018
  • Liberty Car Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    I have taken the car insurance with Liberty general insurance for 1 year, a premium of Rs 14000 has to be paid for this car insurance policy. I have no claim experience so far with this insurance and this policy has full coverage with 0% depreciation.
    Was this review helpful? 0
    , visakhapatnam
    Reviewed on Oct 30, 2018
  • Liberty Car Insurance
    0.5 5.0/5 "Blown Away!"
    I am holding the car insurance policy from LIBERTY GENERAL INSURANCE from last 5 years. I had no claim experience with this car insurance policy added on that the policy coverage they have offered is for zero depreciation along with the bumper to bumper.
    Was this review helpful? 1
    , new delhi
    Reviewed on Oct 08, 2018
  • Liberty Car Insurance
    "Best policy"
    0.5 5.0/5 "Blown Away!"
    I was having a car insurance with Liberty videocon from last 1 year, i do not have any claim experience with this insurance policy and i find the coverage value is good when compared to other insurances. I pay a premium of Rs 12000-15000 for this insurance policy.
    Was this review helpful? 0
    , new delhi
    Reviewed on Apr 12, 2018
  • Liberty Car Insurance
    "The best policy"
    0.5 5.0/5 "Blown Away!"
    I had applied and got a Car insurance policy from the one of the famous private sector insurance company LIBERTY VIDEOCON GENERAL INSURANCE. My annual premium amount is Rs. 69,000 which i feel very affordable. Most of all benefits are covered under one policy. I can prefer online payments to renew my car insurance policy with in due time. I didn't have any claim experience with them.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Mar 06, 2018
  • Liberty Car Insurance
    "Good insurance for the vehicle"
    0.5 4.0/5 "Great!"
    I have taken my car insurance with Liberty Videocon before couple of years. I get remainder calls for the renewal and the services are pretty good. I don't have any claim experience. The policy coverage was good and its pretty standard as others. I used to pay around 18-20K around a year.
    Was this review helpful? 0
    , chennai
    Reviewed on Jan 19, 2018
  • Liberty Car Insurance
    "Good policy to use"
    0.5 4.0/5 "Great!"
    Very recently I have got the car insurance with Liberty videocon general insurance, I never had any claim experience with this policy . I paid Rs.11600 to get this get this policy. It has better the policy coverage and the good cashless garages options.
    Was this review helpful? 0
    , kottayam
    Reviewed on Sep 21, 2017
  • Liberty Car Insurance
    "Quite a good experience"
    0.5 5.0/5 "Blown Away!"
    After I got a random call in February 2016 regarding my insurance renewal, decided to go with it out of curiosity. It has been up to my expectations when I decided to go for a zero-dep claim. Insurance agent I bought it from was very supportive and the team sprung into action with the very first call. I got 95% claim of total value which was somewhere around Rs. 39160. I had to pay 1900 something and additionally file-charge. The claim settled in 2 days. Awesome company.
    Was this review helpful? 0
    , bangalore
    Reviewed on Nov 18, 2016
  • Liberty Car Insurance
    0.5 4.0/5 "Great!"
    I do have four wheeler insurance policy with the Liberty videocon and I been with them from the last eight months of time. The premium is around 24000 Rupees. The coverage mode is bumper to bumper and the response is pretty quick one. I did claims with them like I got around 60% of the damage cost as the reimbursement.
    Was this review helpful? 0
    , pune
    Reviewed on Apr 12, 2016
  • Liberty Car Insurance
    0.5 0.5/5 "Unacceptable"
    My car met with an accident and the server said we cant give u windscreen with other damages.. even he said company dont give the three side claim..!! and my car inside the company for 3 days and nothng done.. even serviour dont pick the phone too.. .I am unhappy with their services.
    Was this review helpful? 1
    , chandigarh
    Reviewed on Apr 07, 2016
  • Liberty Car Insurance
    0.5 5.0/5 "Blown Away!"
    I was told that 90% of the coverage for the vehicle. I have not collected any details as it was done the show room. I was provided by two options where 60% of coverage and 90% and I opted 90%. Even scratches and damages will be covered. Premium is normal for the car insurance. I have not received the insurance copies yet from Liberty Videocon general insurance.
    Was this review helpful? 0
    , bangalore
    Reviewed on Feb 06, 2016
  • Liberty Car Insurance
    0.5 5.0/5 "Blown Away!"
    From LIBERTY VIDEOCON GENERAL INSURANCE I have taken my car insurance. Documentation and service part was excellent. No climes so far. The coverages is 90% of my sum assured. It covers zero depression . It also covers the third party benefits.
    Was this review helpful? 4
    , mumbai
    Reviewed on Sep 04, 2015
  • Liberty Car Insurance
    "Not so good.."
    0.5 3.0/5 "Satisfactory"
    The car that I have purchased is an used one so got this car insurance along with the car from Liberty videocon General insurance. I met with an accident so went to claim for insurance but the officers mentioned that reimbursement is not applicable. I am not getting proper alerts so planning to quit from here.
    Was this review helpful? 3
    , coimbatore
    Reviewed on Jun 10, 2015
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