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  • Indiabulls Home Loans Customer Care

    Toll-Free Number 18002007777

    Indiabulls Customer Care IVR Manual

    indiabulls home loan customer care details
    Indiabulls Bank Home Loan Customer Care Details

    These are the steps you would have to go through to get information on your Indiabulls home loan. Call the helpline number 18002007777. This is what you will hear:

    1. Welcome to Indiabulls Housing Finance Limited.
    2. Press 1 for English. For Hindi, press 2.
    3. Once you have selected the language, you will get the following options:
      • New loan request: Press 1
      • New balance transfer request: Press 2
      • Status of existing loan request: Press 3
      • Existing customers: Press 4
    4. Once you have chosen your option, you have to provide your registered mobile number to go forward in the menu.

    Other Ways to Reach Indiabulls Home Loan Hotlines

    SMS Banking SMS ‘Home’ to 56677
    Online form to register complaints Indiabulls Contact Us Page/
    Postal address Indiabulls House, 448-451, Udyog Vihar, Phase V – Gurugram, Haryana – 122 001

    Points to Remember

    These are some useful points to keep in mind when contacting the Indiabulls customer service centre:

    1. The customer service team will be available from 9 a.m. to 6 p.m., Monday through Saturday, with 2nd and 3rd Saturdays and public holidays being an exception.

    2. Indiabulls has 3 levels of grievance redressal in order to ensure that your issue is resolved in a timely and effective manner. These are the 3 levels:

      Level 1:
    • Contact the call centre and speak to an executive using the helpline number 18002007777.
    • Visit the nearest branch and get your concerns addressed.
    • Write to the company using the online grievance addressal form at https://www.indiabullshomeloans.com/contact-us/write-to-us/
      Level 2:
    • If the customer service team has not been able to resolve your issue through any of the steps listed above, then you can submit your service request through the Grievance Redressal form on the website at https://www.indiabullshomeloans.com/contact-us/grievances/
      Level 3:
    • If you still have not received a satisfactory resolution of your case through level 2, or if it has not been resolved within the expected turnaround time, then you may write to the Nodal Officer at the following address:

    The General Manager, Nodal Officer, Grievance Redressal, Indiabulls Housing Finance Ltd., 422 B, Udyog Vihar, Phase IV, Sector 18, Gurugram, Haryana – 122 015

    3. For faster resolution, it would be helpful to mention your registered email address and mobile number.

    4. When submitting a complaint online in the message box on any of the grievance redressal forms, it would be helpful to mention your lead ID or home loan application number.

    Redressal of Complaints and Grievance System

    To register a complaint directly, you can visit the Indiabulls branch nearest to you or call them on the numbers given below. These branches open between 9:30 am and 10:00 am. These are the addresses in the major cities across India:

    Jurisdiction Contact Details
    Andhra Pradesh +918913016372
    Chandigarh +911725051340
    New Delhi (Lajpat Nagar) +919899888990
    Karnataka +919742184488
    Maharasthra +919811209951
    Tamil Nadu +914430063813
    Telangana +914040200113
    West Bengal +913432543420

    Customer FAQ’s

    1. What are the home loan-related services that I can access through the helpline number?
    2. These are the services that you can get access to or information on through the helpline number:

      • Request a new loan
      • Request a new balance transfer
      • Know the status of your existing loan request
    3. To apply for a new loan on the customer care helpline, what details do I need to have?
    4. You will be asked for the pin code of your current address when you want to apply for a home loan through the phone banking service.

    5. To request a new balance transfer on phone banking, what details do I need to have?
    6. You would need to know the pin code of your current address.

    7. What details do I need to know the status of my existing loan request?
    8. To know the details of your existing loan request, you only have to provide your registered mobile number on the IVR.

    9. What are the languages available on the IVR in phone banking?
    10. English and Hindi language options are available on the IVR in the phone banking service.

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