IDBI provides home loan solutions to its customers as per their requirements and needs. The home loans are customized by utilizing IDBI Bank’s expertise and knowledge of the industry, along with other strong values of the bank.
Customers of IDBI Bank Home Loan can contact the registered office of the bank at the following address:
IDBI Bank Ltd.
IDBI Tower, WTC Complex,
Cuffe Parade, Colaba
Mumbai – 400005
Complaints, grievances or issues can be logged at the customer care department of IDBI Bank via the four-tier process:
You can speak to customer care representatives over the phone 24/7 at the following toll free numbers:
|IDBI Bank Toll free Number||1800-200-1947|
You can fill in an online complain form on the website of the bank.
You can also send in a written complaint.
In case your query is not resolved within eight working days from the day of complaint, the issue can be further escalated by approaching the Grievance Redressal Officers between 10am to 6pm on all days except Sundays and 2nd and 4th Saturday of the month.
If the above process does not lead to satisfactory resolution of your issues within 13 days of complaint, you can contact the Chief Grievance Redressal Officer.