IDBI Home Loan Customer Care

Toll-Free Number	18002094324 1800221070
Call Centre Phone Number for Abroad	00912267719100

IDBI Customer Care IVR Manual

Call 1800 209 4324 or 1800 22 1070. The steps you have to go through in the IDBI hotline IVR call are:

Good morning. Welcome to IDBI Bank Phone Banking. Dear customer, our IVR menu options have changed. Please listen to all the options carefully before making your choice.
Press 1 for Hindi, 2 for English, 3 for Marathi, 4 for other languages.
Once the language is selected, you get these options:

To block debit card or other digital channels, press 1.
To generate ATM PIN, T-PIN, and reset IVR language, press 2.
For banking accounts, press 3.
For loan, demat, and NPS, press 4.
For our products, interest rates, and MY IVR, press 5.
To speak to our Phone Banking executive, press 9.
To hear this menu again, press *.

Press 4 so that you can inch closer to your home loan information menu.

For information on your loan account, press 1.
For demat account information, press 2.
For information on National Pension Scheme, press 3.
At all menu levels to return to the previous menu, press 8.
To return to the main menu, press 0.
To speak to our Phone Banking executive, press 9.

Press 1 and enter the loan information menu:

For home loan account, press 1.
For personal loan account, press 2.
For loan against security account, press 3.
For auto loan account, press 4.
To generate, regenerate, or change telephone personal identification number, which is your T-PIN, press 5.

Press 1 and enter the Home Loan Account information menu. Here, you will need to enter the customer ID to proceed.

At any point during the call, you can speak to the customer care personnel directly by pressing 9.

Other Ways to Reach IDBI Home Loan Hotlines

Other toll-free numbers	1800 200 1947
SMS Banking	9220800800
Online form to register complaints	https://crmsonline.idbibank.com/
Email	customercare@idbi.co.in
Postal address	Customer Care Centre, IDBI Bank Ltd., 8th floor, Annex Building, Plot no. 39/40/41, Sector 11, CBD Belapur, Navi Mumbai – 400614

Points to Remember

Here are some important things to know about contacting IDBI customer care centre:

To activate Enquiry Access on Phone Banking, fill up the Channel Registration Form by either downloading it from IDBI’s website or going to the nearest branch.
After the form is submitted and accepted, get a Telephone Personal Identification Number (T-PIN) by calling the Phone Banking hotline.
The T-PIN needs to be changed by you after the automatic generation through Phone Banking. This will give you Enquiry Access only.
To perform financial transactions such as Stop Payment of Cheque, Dial-a-Draft, and Funds Transfer, you need a FIN access. This can be generated by filling and submitting the FIN Access Form.
Phone Banking is based on IVR (Interactive Voice Response). Follow the instructions closely to get to the service you require.
When you register any complaint using Phone Banking, you will receive a Complaint ID within 8 working days. If this does not happen, you can raise the issue to the next level of Grievance Redressal (see below).
You can know the status of your complaints online using crmsonline.idbibank.com/Track_Complaint.aspx.

Redressal of Complaints and Grievance System

In case you register a complaint on any banking service and IDBI fails to get back to you with a satisfactory response in 8 business days, then you are free to go to any Grievance Redressal Officer (GRO).

You can do that online through crmsonline.idbibank.com/grocomplaintform.aspx. You can also meet them in person at the following timings:

Days: Monday to Saturday (holiday every month on 2nd and 4th Saturdays)

Timing: 10:00 a.m. to 6:00 p.m.

If your problem is not resolved at the second level of GRO within 11 business days of recording the complaint either, then the next recourse is to go to the Chief Grievance Redressal Officer (CGRO). You can approach the CGRO from Monday to Saturday between 10:00 a.m. and 6:00 p.m. The CGRO won’t be available on the 2nd and 4th Saturdays, though.

IDBI also has an Internal Ombudsman (IO) appointed as per the Reserve Bank of India directive. The IO ensures that complaints are reviewed and redressed within the bank instead of it getting escalated to other forums such as RBI or the consumer court.

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