Call 1800 209 4324 or 1800 22 1070. The steps you have to go through in the IDBI hotline IVR call are:
At any point during the call, you can speak to the customer care personnel directly by pressing 9.
|Other toll-free numbers||1800 200 1947|
|Online form to register complaints||https://crmsonline.idbibank.com/|
|Postal address||Customer Care Centre, IDBI Bank Ltd., 8th floor, Annex Building, Plot no. 39/40/41, Sector 11, CBD Belapur, Navi Mumbai – 400614|
Here are some important things to know about contacting IDBI customer care centre:
In case you register a complaint on any banking service and IDBI fails to get back to you with a satisfactory response in 8 business days, then you are free to go to any Grievance Redressal Officer (GRO).
You can do that online through crmsonline.idbibank.com/grocomplaintform.aspx. You can also meet them in person at the following timings:
Days: Monday to Saturday (holiday every month on 2nd and 4th Saturdays)
Timing: 10:00 a.m. to 6:00 p.m.
If your problem is not resolved at the second level of GRO within 11 business days of recording the complaint either, then the next recourse is to go to the Chief Grievance Redressal Officer (CGRO). You can approach the CGRO from Monday to Saturday between 10:00 a.m. and 6:00 p.m. The CGRO won’t be available on the 2nd and 4th Saturdays, though.
IDBI also has an Internal Ombudsman (IO) appointed as per the Reserve Bank of India directive. The IO ensures that complaints are reviewed and redressed within the bank instead of it getting escalated to other forums such as RBI or the consumer court.
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