Call 1800 209 4324 or 1800 22 1070. The steps you have to go through in the IDBI hotline IVR call are:
At any point during the call, you can speak to the customer care personnel directly by pressing 9.
|Other toll-free numbers||1800 200 1947|
|Online form to register complaints||https://crmsonline.idbibank.com/|
|Postal address||Customer Care Centre, IDBI Bank Ltd. 8th floor, Annex Building, Plot no. 39/40/41, Sector 11, CBD Belapur, Navi Mumbai – 400614|
Here are some important things to know about contacting IDBI customer care centre:
In case you register a complaint on any banking service and IDBI fails to get back to you with a satisfactory response in 8 business days, then you are free to go to any Grievance Redressal Officer (GRO).
You can do that online through crmsonline.idbibank.com/grocomplaintform.aspx. You can also meet them in person at the following timings:
Days: Monday to Saturday (holiday every month on 2nd and 4th Saturdays)
Timing: 10:00 a.m. to 6:00 p.m.
You could also write to them at the following addresses:
|Rizwan Khan General Manager & GRO||011 6608 3118 011 6608 3096||Delhi & NCR, Uttar Pradesh, Uttarakhand, and Rajasthan|
|Rajendra Pujari General Manager & GRO||0172 505 9302||Chandigarh (UT), Punjab, Haryana, Jammu & Kashmir, and Himachal Pradesh|
|Kuntal Biswas General Manager & GRO||033 2280 6780||West Bengal, North Eastern states, and Bihar|
|Sudipta Banerjee General Manager & GRO||0674 254 1655||Odisha, Chhattisgarh, and Jharkhand|
|Rupesh Nagar General Manager & GRO||022 6127 9262||Mumbai and Nashik|
|Mahendra Patel General Manager & GRO||0712 665 9103||Eastern Maharashtra|
|Sanjay Chaturvedi General Manager & GRO||079 6607 2806||Gujarat, Dadra & Nagar Haveli, Daman & Diu, and Madhya Pradesh|
|Kapil Vashishat General Manager & GRO||020 6642 1641||Pune, Kolhapur, Satara, Sangli, and Goa|
|Narasimhan Venkatesh General Manager & GRO||044 2220 2124||Tamil Nadu, Puducherry, and Andaman & Nicobar Islands|
|R. Prakash General Manager & GRO||080 6799 0050||Karnataka and Kerala|
|Dhananjay Lele General Manager & GRO||040 6769 4153||Andhra Pradesh and Telangana|
If your problem is not resolved at the second level of GRO within 11 business days of recording the complaint either, then the next recourse is to go to the Chief Grievance Redressal Officer (CGRO). You can approach the CGRO from Monday to Saturday between 10:00 a.m. and 6:00 p.m. The CGRO won’t be available on the 2nd and 4th Saturdays, though.
You can also use this online form to raise a complaint: crmsonline.idbibank.com/cgrocomplaintform.aspx. The address and contact details of IDBI’s CGRO-cum-Chief General Manager is:
|IDBI CGRO||Padma Betai|
|Contact Number||022 6655 2143/41|
|Fax Number||022 2216 5195|
|Address||IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai - 400005|
IDBI also has an Internal Ombudsman (IO) appointed as per the Reserve Bank of India directive. The IO ensures that complaints are reviewed and redressed within the bank instead of it getting escalated to other forums such as RBI or the consumer court.
You must talk to the customer service executive for loan-related queries; IVR operations are not activated for detailed information on loan accounts. The services accessible through executives are:
You can check your loan application status online using this portal: www.idbi.com/lamstracking.asp.
The following services are available on IDBI customer care number if you have an Enquiry Access:
Apart from all the services available through Enquiry Access, your FIN Access can let you do the following:
Yes. You can only transfer up to Rs.25,000 per day, in a maximum of 3 transactions. Money transfer through Phone Banking hotline is possible only if you have FIN Access and are transferring to an existing payee.
Yes. You can only pay bills worth a maximum of Rs.25,000 per day, in not more than 3 transactions. Bill payments through the customer care hotline can be done only if you have FIN Access.
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