IDBI Home Loan Customer Care

 IDBI Customer Care IVR Manual  

Call 1800 209 4324 or 1800 22 1070. The steps you have to go through in the IDBI hotline IVR call are:  

1. Good morning. Welcome to IDBI Bank Phone Banking. Dear customer, our IVR menu options have changed. Please listen to all the options carefully before making your choice.  
2. Press 1 for Hindi, 2 for English, 3 for Marathi, 4 for other languages.  
3. Once the language is selected, you get these options:  
• To block debit card or other digital channels, press 1.  
• To generate ATM PIN, T-PIN, and reset IVR language, press 2.  
• For banking accounts, press 3.  
• For loan, demat, and NPS, press 4.  
• For our products, interest rates, and MY IVR, press 5.  
• To speak to our Phone Banking executive, press 9.  
• To hear this menu again, press *.  
4. Press 4 so that you can inch closer to your home loan information menu.  
• For information on your loan account, press 1.  
• For demat account information, press 2.  
• For information on National Pension Scheme, press 3.  
• At all menu levels to return to the previous menu, press 8. 
• To return to the main menu, press 0.  
• To speak to our Phone Banking executive, press 9.  
5. Press 1 and enter the loan information menu:  
• For home loan account, press 1.  
• For personal loan account, press 2.  
• For loan against security account, press 3.  
• For auto loan account, press 4.  
• To generate, regenerate, or change telephone personal identification number, which is your T-PIN, press 5.  
6. Press 1 and enter the Home Loan Account information menu. Here, you will need to enter the customer ID to proceed. 

At any point during the call, you can speak to the customer care personnel directly by pressing 9.

Other Ways to Reach IDBI Home Loan Hotlines 

Points to Remember 

Here are some important things to know about contacting IDBI customer care centre:  

Redressal of Complaints and Grievance System 

In case you register a complaint on any banking service and IDBI fails to get back to you with a satisfactory response in 8 business days, then you are free to go to any Grievance Redressal Officer (GRO).  

You can do that online through crmsonline.idbibank.com/grocomplaintform.aspx. You can also meet them in person at the following timings:  

Days: Monday to Saturday (holiday every month on 2nd and 4th Saturdays) 

Timing: 10:00 a.m. to 6:00 p.m.  

You could also write to them at the following addresses: 

If your problem is not resolved at the second level of GRO within 11 business days of recording the complaint either, then the next recourse is to go to the Chief Grievance Redressal Officer (CGRO). You can approach the CGRO from Monday to Saturday between 10:00 a.m. and 6:00 p.m. The CGRO won’t be available on the 2nd and 4th Saturdays, though.  

You can also use this online form to raise a complaint: crmsonline.idbibank.com/cgrocomplaintform.aspx. The address and contact details of IDBI’s CGRO-cum-Chief General Manager is:  

IDBI also has an Internal Ombudsman (IO) appointed as per the Reserve Bank of India directive. The IO ensures that complaints are reviewed and redressed within the bank instead of it getting escalated to other forums such as RBI or the consumer court.  

Customer FAQ’s 

1. What services related to home loans can I access through IDBI customer care hotline? 

   You must talk to the customer service executive for loan-related queries; IVR operations are not activated for detailed information on loan accounts. The services accessible through executives are:  

   • Information about the last 5 transactions.  
   • Account statement request 
   • Provisional certificate request  
2. Can I check my home loan application status through the IDBI customer care number?  

   You can check your loan application status online using this portal: www.idbi.com/lamstracking.asp.  

3. What services can I get if I have Enquiry Access on IDBI Phone Banking?  

   The following services are available on IDBI customer care number if you have an Enquiry Access:  

   • T-PIN generation  
   • Reporting theft or loss of debit card 
   • 24x7 blocking of debit and credit cards 
   • Information on the balance in your account 
   • Information on the last 5 transactions 
   • Information about specific transactions on your account 
   • Information about funds that are in the clearing process 
   • Information on the status of cheques issued or deposited 
   • Request for statement of account 
   • Request for cheque book 
   • Information on IDBI products 
   • Complaint registration  
4. What additional services can I get if I have FIN Access on IDBI Phone Banking?

   Apart from all the services available through Enquiry Access, your FIN Access can let you do the following:  

   • Stop payment of cheque 
   • Dial-a-draft 
   • Transfer of funds between accounts linked to the same customer ID 
   • Transfer of funds through NEFT to a payee who has already been registered by you via Internet Banking  
   • Payment of bills such Vodafone, MTNL, BSES etc  
   • Opening a new FD account 
5. Is there a limit on the amount I can transfer through IDBI hotline? 

   Yes. You can only transfer up to Rs.25,000 per day, in a maximum of 3 transactions. Money transfer through Phone Banking hotline is possible only if you have FIN Access and are transferring to an existing payee.  

6. Is there a limit on the number of bills I can pay through Phone Banking?  

   Yes. You can only pay bills worth a maximum of Rs.25,000 per day, in not more than 3 transactions. Bill payments through the customer care hotline can be done only if you have FIN Access.