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  • IDBI Bank Home Loan Customer Care

    Fees & Charges

    Promised Interest Rate

    Customer Service

    Responsiveness

    Home Loan BYTES FROM OUR KITCHEN

    IDBI Bank Home Loan Customer Care

    The government-owned bank, previously known as Industrial Development Bank of India, is headquartered in Mumbai. It is chiefly a development bank that provides credit to customers with the intention to facilitate development in India. The bank has 3,700 ATMs, 1995 branches, and 1,382 centres, making IDBI the 10th largest development bank in the world with regard to its network.

    IDBI Home Loan Customer Care

    The Bank’s customer-centric attitude starts with its customer service. Whatever be the query, one can effortlessly reach out to IDBI Bank either via SMS or postal address, e-mail, toll-free number, etc. If one is insistent on resolving his/her queries with a personal touch, he/she can visit the Bank’s helpdesk. Its prompt resolutions and well-informed staff makes IDBI Bank a customer-friendly institution to bank with.

    IDBI Bank Toll-Free Number 1800 - 200 - 1947
    1800 - 22 - 1070
    idbi bank home loan customer care details
    IDBI Bank Home Loan Customer Care Details

    IDBI Bank Registered Office

    IDBI Bank is headquartered in Mumbai and one can directly send out queries via postal mail to the following address.

    IDBI Bank Ltd.

    IDBI Tower, WTC Complex,

    Cuffe Parade, Colaba,

    Mumbai – 400005

    The three – tier process

    Complaints, grievances, feedback, or any other issues faced can be projected to the customer care department via their robust and effective three-tier process.

    Tier 1: IDBI Bank Toll Free Number, Online Complaint, E-mail

    You can talk to IDBI Bank’s well-informed customer care executives regarding any concerns at the toll-free numbers mentioned below.

    IDBI Bank toll-free number 1800 - 200 - 1947
    1800 - 22 - 1070

    You can also write an online complaint on IDBI’s official website by following the steps below.

    • Log into IDBI bank’s official website
    • Click on ‘Customer Care’ located on the right side of the website
    • Hover over ‘Grievance Redressal’
    • Click on ‘Banking Complaints’
    • Click on ‘Option 2. Fill an Online Complaint Form’
    • Select the complaint type, fill in the requested details and click on ‘Submit’

    You can also write to the bank at customercare@idbi.co.in or at their postal address mentioned below.

    Customer Care Center, IDBI Bank Ltd.

    19th Floor,

    IDBI Tower, WTC Complex,

    Cuffe Parade, Colaba-400 005

    Tier 2: Grievance Redressal Officers

    In case your issue hasn’t been addressed within 8 working days, you may write to Grievance Redressal Officers either at their postal addresses mentioned below or by filling out an online complaint form.

    IDBI Bank Grievance Redressal Officers’ Details

    Name & Contact Details Office Zonal Office Jurisdiction
    Shri. Sanjay Kumar Chaturvedi General Manager & GRO Tel no: 011-6608 3096 Email: gronorth1@idbi.co.in Delhi Zone 1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi Pin :110055 Delhi (UT - NCT) Delhi Delhi & NCR, Rajasthan, Uttar Pradesh, Uttarakhand
    Shri Mahendra Ramabhai Patel General Manager & GRO Phone: 0172-5059302 Email: gronorth2@idbi.co.in Chandigarh Zone SCO 72-73, Sector 17 – B, Chandigarh Pin: 160017 Chandigarh Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir
    Shri Trilok Sharma General Manager & GRO Phone: 033 - 22806780 Email: groeast1@idbi.co.in Kolkata Zone 44, Shakespeare Sarani, PB No. 16102, Kolkata, West Bengal Pin: 700017 Kolkata West Bengal, Bihar, North East States
    Shri. Sharad Ganapati Joshi General Manager & GRO Phone: 0674-2541655 Email: groeast2@idbi.co.in Bhubaneswar Zone IDBI House, Janpath, Ground Floor, Unit -IX Bhubaneshwar , Odisha Pin: 751022 Bhubaneswar Odisha, Jharkhand, Chhattisgarh
    Shri Narasimhan Venkatesh General Manager & GRO Phone: 022 - 61279262 Email: growest1@idbi.co.in Mumbai Zone 4th Floor, IDBI Tower, Plot No. C-7, G Block, Opp NSE, Next To SBI, BKC, Bandra (E), Mumbai Pin: 400051 Mumbai Mumbai, Nashik
    Shri Sanjay Deshpande General Manager & GRO Phone: 0712-6605119 Email: growest2@idbi.co.in Nagpur Zone Gupta House, Plot No. 1, Ravindra Nath Tagore Marg, Civil Lines, Nagpur Pin: 440001 Nagpur Eastern Maharashtra
    Shri Ekramul Haque General Manager & GRO Phone: 079-66072806 Email: growest3@idbi.co.in Ahmedabad Zone IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad Pin: 380006 Ahmedabad Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu
    Shri Kapil Vashishat General Manager & GRO Phone: 020 - 66421641 Email: growest4@idbi.co.in Pune Zone IDBI House, Fourth Floor Dnyaneshwar Paduka Chowk Fergusson College Road, Shivaji Nagar Pune Pin :411004 Pune Pune, Satara, Kolhapur, Sangli Districts & State of Goa
    Shri R. Ramesh General Manager & GRO Phone: 044 - 22202124 Email: grosouth1@idbi.co.in Chennai Zone 3rd Floor, Khivraj Complex – I, 480, Anna Salai, Nandanam, Chennai, Tamil Nadu Pin: 600035 Chennai Tamil Nadu, Puducherry and Andaman & Nicobar
    Shri R. Prakash General Manager & GRO Phone: 080-67990050 Email: grosouth2@idbi.co.in Bengaluru Zone IDBI House, 58, Mission Road, Bangalore, Karnataka Pin: 560027 Bengaluru Telangana, Andhra Pradesh

    You can also write an online complaint to the Grievance Redressal Officer by following the steps mentioned below.

    • Log into IDBI bank’s official website
    • Click on ‘Customer Care’ located on the right side of the website
    • Hover over ‘Grievance Redressal’
    • Click on ‘Banking Complaints’
    • Click on ‘Tier II’
    • Click on the checkbox located under ‘For escalation, click here’, against the jurisdiction you fall under

    Tier 3 – Chief Grievance Redressal Officer

    If your complaint with the Grievance Redressal Officers hasn’t been resolved within 13 working days of registering the complaint, you can escalate it by addressing the Chief Grievance Redressal Officer to the following address.

    Name & Contact Details Office Jurisdiction
    Shri Aloke Sengupta Chief General Manager & CGRO Tel no: 022- 6655 2141, 6655 2143 Fax no: 022-2216 5195 IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400 005 PAN India

    You can also escalate the issue by filling an online form by following the steps mentioned below.

    • Log into IDBI bank’s official website
    • Click on ‘Customer Care’ located on the right side of the website
    • Hover over ‘Grievance Redressal’
    • Click on ‘Banking Complaints’
    • Click on ‘Tier II’
    • Scroll to the bottom of the page and click on ‘Tier III’
    • Now click on ‘For escalation of your grievance to CGRO, click here’
    • All you have to do now is fill out a form and click ‘Submit’

    Points to keep in mind before escalating to the Chief Grievance Redressal Officer

    • The complainant must make sure that a complaint has been made to the bank and the bank had either rejected the complaint or has ignored the complaint for a period of one month before making a complaint to the Banking Ombudsman.
    • The complaint addressed to the Chief Grievance Redressal Officer should be made within 1 year from the date on which the initial complaint was raised.
    • The complaint should not have already been settled by the bank.
    • The complaint should not relate to the same subject matter that may be pending in any court, tribunal, arbitrator or forum.
    • The complaint is not light-hearted or troublesome in nature.
    • The complaint has to be made before the limitation prescribed under the Indian Limitation Act, 1963 for such claims.

    IDBI Bank Home Loan Customer Care Reviews

    • IDBI Home Loan
      "One of the good PSU in home loan finance"
      0.5 4.0/5 "Great!"
      Usually its so difficult to get funding from public sector bank but with IDBI it was not so difficult. Without much hassles, my loan amount was disbursed. But, they were useless post disbursement. No copy of documents provided. In all good Bank to get Home Loans
      Was this review helpful? 0
      , kolkata
      Reviewed on Jun 13, 2018
    • IDBI Home Loan
      "Good service"
      0.5 4.0/5 "Great!"
      The IDBI bank has offered me a home loan around 10 years ago. The customer support service and the response is good with the bank and they have disbursed the loan amount with in a month time. The rate of interest and the charges are average and I am satisfied with it.
      Was this review helpful? 0
      , chennai
      Reviewed on May 31, 2018
    • IDBI Home Loan
      "Home loan with IDBI"
      0.5 5.0/5 "Blown Away!"
      I have taken home loan from IDBI bank the approved loan amount is 30 lakhs. The rate of interest was 11%. It will be deprecating after the installments. The monthly EMI is 30000 for 20 years. Its an independent house The process was very quick.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 23, 2018
    • IDBI Home Loan
      "Below average service"
      0.5 2.0/5 "Expected more"
      The Idbi bank doesn't have the transparency in the home loan , I have got the home loan from the IDBI bank around 15 years ago. The customer support service is not up to the mark from the IDBI BANK and they are not giving proper response to the customers.
      Was this review helpful? 0
      , mumbai
      Reviewed on Mar 28, 2018
    • IDBI Home Loan
      "Home loan statement"
      0.5 0.5/5 "Unacceptable"
      IDBI is worst bank in terms of customer care, since more than a month the home loan statement portal not working giving an alert saying site under maintenance also not options to reach customer service keep on rotating over IVR, very third class pathetic service, I really regret availing home loan from this bank.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 02, 2018
    • IDBI Home Loan
      "Recommendable Housing Loan from IDBI"
      0.5 5.0/5 "Blown Away!"
      Recently I took home loan from IDBI, they gave me best interest rate around 8.5% for the tenure of 30 years. They have sanctioned my housing loan within 15 days, they disbursed the amount in one shot. I purchased Individual villa through IDBI home loan. I already referred this bank to my friend for the home loan.
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 06, 2018
    • IDBI Home Loan
      "Good"
      0.5 3.0/5 "Satisfactory"
      I have my home loan with IDBI bank for about 5 years back. The loan amount was 30 lakhs and the Interest rate was average in the market. The tenure period was 20 years . The loan process was lengthy and they have taken much time also but there is no processing fee here so I would like to recommend to others.
      Was this review helpful? 0
      , pune
      Reviewed on Jan 05, 2018
    • IDBI Home Loan
      "Best service"
      0.5 5.0/5 "Blown Away!"
      I have taken a home loan with IDBI bank, it was a good loan experience. The loan amount was for Rs 17 lakhs with the nominal rate of interest rate when compared to all other banks. The process was smooth and the loan amount was disbursed within the given time. Customer service was good and they provided door step service to collect the documents. The tenure of the loan is 20 years and it was a good service overall from IDBI bank.
      Was this review helpful? 0
      , gurgaon
      Reviewed on Dec 29, 2017
    • IDBI Home Loan
      "Good service"
      0.5 4.0/5 "Great!"
      My home loan experience with IDBI bank was very good, the process was okay and it took 20 days for the loan amount to get approved and disbursed. The loan amount was for Rs 13.50 lakhs with the nominal rate of interest when compared to other banks. Customer service was good, they provided door step service to collect the documents. There is no penalty on preclosure and part payment.
      Was this review helpful? 6
      , mumbai
      Reviewed on Dec 12, 2017
    • IDBI Home Loan
      "Approchable bank for home loan"
      0.5 4.5/5 "Excellent!"
      I have taken a home loan from IDBI bank.The approved loan amount was 25 lakhs. The monthly EMI is 22000 with a rate of interest 8.35%. They approved the loan amount with in a week.The documentation was done well. The processing fees was just like some govt charges.
      Was this review helpful? 0
      , pune
      Reviewed on Nov 20, 2017
    • IDBI Home Loan
      "Great Loan"
      0.5 4.0/5 "Great!"
      The process with IDBI in regards to my Home Loan was great. They gave me the loan pretty quickly and me a Rate of Interest of 9%. This experience has been pretty tight and provides you with good options for making the repayment through online options.
      Was this review helpful? 0
      , chandigarh
      Reviewed on Nov 11, 2017
    • IDBI Home Loan
      "Approchable home loan"
      0.5 5.0/5 "Blown Away!"
      I have taken a home loan from IDBI bank.The approved loan amount was 68 lakhs with the rate of interest of 8.5 percentage. The overall experience with them was good.The documentation process also done well.The customer service and response with the bank is good.
      Was this review helpful? 0
      , mumbai
      Reviewed on Nov 11, 2017
    • IDBI Home Loan
      "Simple and neat"
      0.5 5.0/5 "Blown Away!"
      IDBI housing loan process is simple and neat, they stick on to a traditional process, but they still give importance to their clients they are very much friendly too . Rate switch process is very good I get alerts from them on time, When there is a fall in the rate they will apply it automatically. On the other hand, if we approach them for a better interest rate or discount on the interest rate, then the bank might charge a processing fee for the same.
      Was this review helpful? 0
      , bangalore
      Reviewed on Nov 10, 2017
    • IDBI Home Loan
      "average service"
      0.5 3.0/5 "Satisfactory"
      The process of IDBI bank for my home loan service is not fast compare to other banks in the market for each and every service I need to contact their branch physically the interest rate offered by IDBI is average it was about 7 years I have taken the loan from IDBI still now they are same in the process they need to improve in digitalis their service.
      Was this review helpful? 0
      , chennai
      Reviewed on Oct 23, 2017
    • IDBI Home Loan
      "Worst Bank"
      0.5 0.5/5 "Unacceptable"
      They are worst bank....it has been 12 days since I paid them full amount to close the loan...but they have still not closed it....and just giving false promises...employees keep fooling you and say "mai nahi bata sakta kab bandh hoga'' never take loan from them.
      Was this review helpful? 0
      , virar
      Reviewed on Oct 13, 2017
    • IDBI Home Loan
      "Good Experience"
      0.5 4.0/5 "Great!"
      Some time back I closed my home loan with IDBI, they gave me competitive interest as per the market. IDBI sanctioned me Rs.35 lakhs for the tenure of 20 years, I done a foreclosure in tenth year of my EMI there was no addition charges paid to them.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Oct 12, 2017
    • IDBI Home Loan
      "good service"
      0.5 4.0/5 "Great!"
      Service is good from IDBI ,interest rate is 8.35 which is fine representatives and customer service is very helpful even the documentation part was also fine ,so as a overall service is very good from IDBI, I am happy with service no issue till now.
      Was this review helpful? 0
      , pune
      Reviewed on Sep 30, 2017
    • IDBI Home Loan
      "It was hassle free process"
      0.5 4.0/5 "Great!"
      It was my old loan, I took the home loan from IDBI before ten years. There was an agent between me and bank whose helped to process the loan within three days. They gave me 7.7 of interest but it was floating. Some time they increase high but they won't deduce the rate on time.
      Was this review helpful? 0
      , bangalore
      Reviewed on Sep 30, 2017
    • IDBI Home Loan
      "Can do better"
      0.5 4.0/5 "Great!"
      IDBI as a bank is good, but they are not customer friendly . For example in my case there was a fall in the rate, so I had intimated them to reduce the rate or do a rate switch and apply the new rate to my home loan. However that did not happen. I was asked to meet them personally to complete the formalities, even now my interest rate is 9.5% but the actual interest rate is 8.5%
      Was this review helpful? 0
      , thane
      Reviewed on Sep 23, 2017
    • IDBI Home Loan
      "Excellent "
      0.5 5.0/5 "Blown Away!"
      I am so happy and excited when it comes to IDBI banking i would say this is one of the best banking services that one could avail the loan within a short span of time. The rate of interest is very cheap for eg when other bank charge an interest rate of 11-12% this IDBI was offering around 8%-9% interest rate which is cheapest and affordable.
      Was this review helpful? 0
      , nasik
      Reviewed on Sep 14, 2017
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