The government-owned bank, previously known as Industrial Development Bank of India, is headquartered in Mumbai. It is chiefly a development bank that provides credit to customers with the intention to facilitate development in India. The bank has 3,700 ATMs, 1995 branches, and 1,382 centres, making IDBI the 10th largest development bank in the world with regard to its network.
The Bank’s customer-centric attitude starts with its customer service. Whatever be the query, one can effortlessly reach out to IDBI Bank either via SMS or postal address, e-mail, toll-free number, etc. If one is insistent on resolving his/her queries with a personal touch, he/she can visit the Bank’s helpdesk. Its prompt resolutions and well-informed staff makes IDBI Bank a customer-friendly institution to bank with.
| IDBI Bank Toll-Free Number | 1800 - 200 - 1947 |
| 1800 - 22 - 1070 |
IDBI Bank is headquartered in Mumbai and one can directly send out queries via postal mail to the following address.
IDBI Bank Ltd.
IDBI Tower, WTC Complex,
Cuffe Parade, Colaba,
Mumbai – 400005
The three – tier process
Complaints, grievances, feedback, or any other issues faced can be projected to the customer care department via their robust and effective three-tier process.
You can talk to IDBI Bank’s well-informed customer care executives regarding any concerns at the toll-free numbers mentioned below.
| IDBI Bank toll-free number | 1800 - 200 - 1947 |
| 1800 - 22 - 1070 |
You can also write an online complaint on IDBI’s official website by following the steps below.
You can also write to the bank at customercare@idbi.co.in or at their postal address mentioned below.
Customer Care Center, IDBI Bank Ltd.
19th Floor,
IDBI Tower, WTC Complex,
Cuffe Parade, Colaba-400 005
In case your issue hasn’t been addressed within 8 working days, you may write to Grievance Redressal Officers either at their postal addresses mentioned below or by filling out an online complaint form.
| Name & Contact Details | Office | Zonal Office | Jurisdiction |
|---|---|---|---|
| Shri. Sanjay Kumar Chaturvedi General Manager & GRO Tel no: 011-6608 3096 Email: gronorth1@idbi.co.in | Delhi Zone 1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi Pin :110055 Delhi (UT - NCT) | Delhi | Delhi & NCR, Rajasthan, Uttar Pradesh, Uttarakhand |
| Shri Mahendra Ramabhai Patel General Manager & GRO Phone: 0172-5059302 Email: gronorth2@idbi.co.in | Chandigarh Zone SCO 72-73, Sector 17 – B, Chandigarh Pin: 160017 | Chandigarh | Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir |
| Shri Trilok Sharma General Manager & GRO Phone: 033 - 22806780 Email: groeast1@idbi.co.in | Kolkata Zone 44, Shakespeare Sarani, PB No. 16102, Kolkata, West Bengal Pin: 700017 | Kolkata | West Bengal, Bihar, North East States |
| Shri. Sharad Ganapati Joshi General Manager & GRO Phone: 0674-2541655 Email: groeast2@idbi.co.in | Bhubaneswar Zone IDBI House, Janpath, Ground Floor, Unit -IX Bhubaneshwar , Odisha Pin: 751022 | Bhubaneswar | Odisha, Jharkhand, Chhattisgarh |
| Shri Narasimhan Venkatesh General Manager & GRO Phone: 022 - 61279262 Email: growest1@idbi.co.in | Mumbai Zone 4th Floor, IDBI Tower, Plot No. C-7, G Block, Opp NSE, Next To SBI, BKC, Bandra (E), Mumbai Pin: 400051 | Mumbai | Mumbai, Nashik |
| Shri Sanjay Deshpande General Manager & GRO Phone: 0712-6605119 Email: growest2@idbi.co.in | Nagpur Zone Gupta House, Plot No. 1, Ravindra Nath Tagore Marg, Civil Lines, Nagpur Pin: 440001 | Nagpur | Eastern Maharashtra |
| Shri Ekramul Haque General Manager & GRO Phone: 079-66072806 Email: growest3@idbi.co.in | Ahmedabad Zone IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad Pin: 380006 | Ahmedabad | Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu |
| Shri Kapil Vashishat General Manager & GRO Phone: 020 - 66421641 Email: growest4@idbi.co.in | Pune Zone IDBI House, Fourth Floor Dnyaneshwar Paduka Chowk Fergusson College Road, Shivaji Nagar Pune Pin :411004 | Pune | Pune, Satara, Kolhapur, Sangli Districts & State of Goa |
| Shri R. Ramesh General Manager & GRO Phone: 044 - 22202124 Email: grosouth1@idbi.co.in | Chennai Zone 3rd Floor, Khivraj Complex – I, 480, Anna Salai, Nandanam, Chennai, Tamil Nadu Pin: 600035 | Chennai | Tamil Nadu, Puducherry and Andaman & Nicobar |
| Shri R. Prakash General Manager & GRO Phone: 080-67990050 Email: grosouth2@idbi.co.in | Bengaluru Zone IDBI House, 58, Mission Road, Bangalore, Karnataka Pin: 560027 | Bengaluru | Telangana, Andhra Pradesh |
You can also write an online complaint to the Grievance Redressal Officer by following the steps mentioned below.
If your complaint with the Grievance Redressal Officers hasn’t been resolved within 13 working days of registering the complaint, you can escalate it by addressing the Chief Grievance Redressal Officer to the following address.
| Name & Contact Details | Office | Jurisdiction |
|---|---|---|
| Shri Aloke Sengupta Chief General Manager & CGRO Tel no: 022- 6655 2141, 6655 2143 Fax no: 022-2216 5195 | IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400 005 | PAN India |
You can also escalate the issue by filling an online form by following the steps mentioned below.
Points to keep in mind before escalating to the Chief Grievance Redressal Officer
GST Rate of 18% Applicable for All Financial Services Effective July 1, 2017.
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