IDBI Home Loan Customer Care

Toll-Free Number	18002094324 1800221070
Call Centre Phone Number	00912267719100

IDBI Customer Care IVR Manual

Call 1800 209 4324 or 1800 22 1070. The steps you have to go through in the IDBI hotline IVR call are:

Good morning. Welcome to IDBI Bank Phone Banking. Dear customer, our IVR menu options have changed. Please listen to all the options carefully before making your choice.
Press 1 for Hindi, 2 for English, 3 for Marathi, 4 for other languages.
Once the language is selected, you get these options:

To block debit card or other digital channels, press 1.
To generate ATM PIN, T-PIN, and reset IVR language, press 2.
For banking accounts, press 3.
For loan, demat, and NPS, press 4.
For our products, interest rates, and MY IVR, press 5.
To speak to our Phone Banking executive, press 9.
To hear this menu again, press *.

Press 4 so that you can inch closer to your home loan information menu.

For information on your loan account, press 1.
For demat account information, press 2.
For information on National Pension Scheme, press 3.
At all menu levels to return to the previous menu, press 8.
To return to the main menu, press 0.
To speak to our Phone Banking executive, press 9.

Press 1 and enter the loan information menu:

For home loan account, press 1.
For personal loan account, press 2.
For loan against security account, press 3.
For auto loan account, press 4.
To generate, regenerate, or change telephone personal identification number, which is your T-PIN, press 5.

Press 1 and enter the Home Loan Account information menu. Here, you will need to enter the customer ID to proceed.

At any point during the call, you can speak to the customer care personnel directly by pressing 9.

Other Ways to Reach IDBI Home Loan Hotlines

Other toll-free numbers	1800 200 1947
SMS Banking	9220800800
Online form to register complaints	https://crmsonline.idbibank.com/
Email	customercare@idbi.co.in
Postal address	Customer Care Centre, IDBI Bank Ltd. 8th floor, Annex Building, Plot no. 39/40/41, Sector 11, CBD Belapur, Navi Mumbai – 400614

Points to Remember

Here are some important things to know about contacting IDBI customer care centre:

To activate Enquiry Access on Phone Banking, fill up the Channel Registration Form by either downloading it from IDBI’s website or going to the nearest branch.
After the form is submitted and accepted, get a Telephone Personal Identification Number (T-PIN) by calling the Phone Banking hotline.
The T-PIN needs to be changed by you after the automatic generation through Phone Banking. This will give you Enquiry Access only.
To perform financial transactions such as Stop Payment of Cheque, Dial-a-Draft, and Funds Transfer, you need a FIN access. This can be generated by filling and submitting the FIN Access Form.
Phone Banking is based on IVR (Interactive Voice Response). Follow the instructions closely to get to the service you require.
When you register any complaint using Phone Banking, you will receive a Complaint ID within 8 working days. If this does not happen, you can raise the issue to the next level of Grievance Redressal (see below).
You can know the status of your complaints online using crmsonline.idbibank.com/Track_Complaint.aspx.

Redressal of Complaints and Grievance System

In case you register a complaint on any banking service and IDBI fails to get back to you with a satisfactory response in 8 business days, then you are free to go to any Grievance Redressal Officer (GRO).

You can do that online through crmsonline.idbibank.com/grocomplaintform.aspx. You can also meet them in person at the following timings:

Days: Monday to Saturday (holiday every month on 2nd and 4th Saturdays)

Timing: 10:00 a.m. to 6:00 p.m.

You could also write to them at the following addresses:

Name	Contact Details	Jurisdiction
Rizwan Khan General Manager & GRO	011 6608 3118 011 6608 3096	Delhi & NCR, Uttar Pradesh, Uttarakhand, and Rajasthan
Rajendra Pujari General Manager & GRO	0172 505 9302	Chandigarh (UT), Punjab, Haryana, Jammu & Kashmir, and Himachal Pradesh
Kuntal Biswas General Manager & GRO	033 2280 6780	West Bengal, North Eastern states, and Bihar
Sudipta Banerjee General Manager & GRO	0674 254 1655	Odisha, Chhattisgarh, and Jharkhand
Rupesh Nagar General Manager & GRO	022 6127 9262	Mumbai and Nashik
Mahendra Patel General Manager & GRO	0712 665 9103	Eastern Maharashtra
Sanjay Chaturvedi General Manager & GRO	079 6607 2806	Gujarat, Dadra & Nagar Haveli, Daman & Diu, and Madhya Pradesh
Kapil Vashishat General Manager & GRO	020 6642 1641	Pune, Kolhapur, Satara, Sangli, and Goa
Narasimhan Venkatesh General Manager & GRO	044 2220 2124	Tamil Nadu, Puducherry, and Andaman & Nicobar Islands
R. Prakash General Manager & GRO	080 6799 0050	Karnataka and Kerala
Dhananjay Lele General Manager & GRO	040 6769 4153	Andhra Pradesh and Telangana

If your problem is not resolved at the second level of GRO within 11 business days of recording the complaint either, then the next recourse is to go to the Chief Grievance Redressal Officer (CGRO). You can approach the CGRO from Monday to Saturday between 10:00 a.m. and 6:00 p.m. The CGRO won’t be available on the 2nd and 4th Saturdays, though.

You can also use this online form to raise a complaint: crmsonline.idbibank.com/cgrocomplaintform.aspx. The address and contact details of IDBI’s CGRO-cum-Chief General Manager is:

IDBI CGRO	Padma Betai
Contact Number	022 6655 2143/41
Fax Number	022 2216 5195
Address	IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai - 400005

IDBI also has an Internal Ombudsman (IO) appointed as per the Reserve Bank of India directive. The IO ensures that complaints are reviewed and redressed within the bank instead of it getting escalated to other forums such as RBI or the consumer court.

Customer FAQ’s

1. What services related to home loans can I access through IDBI customer care hotline?

You must talk to the customer service executive for loan-related queries; IVR operations are not activated for detailed information on loan accounts. The services accessible through executives are:

Information about the last 5 transactions.
Account statement request
Provisional certificate request

2. Can I check my home loan application status through the IDBI customer care number?

You can check your loan application status online using this portal: www.idbi.com/lamstracking.asp.

3. What services can I get if I have Enquiry Access on IDBI Phone Banking?

The following services are available on IDBI customer care number if you have an Enquiry Access:

T-PIN generation
Reporting theft or loss of debit card
24x7 blocking of debit and credit cards
Information on the balance in your account
Information on the last 5 transactions
Information about specific transactions on your account
Information about funds that are in the clearing process
Information on the status of cheques issued or deposited
Request for statement of account
Request for cheque book
Information on IDBI products
Complaint registration

4. What additional services can I get if I have FIN Access on IDBI Phone Banking?

Apart from all the services available through Enquiry Access, your FIN Access can let you do the following:

Stop payment of cheque
Dial-a-draft
Transfer of funds between accounts linked to the same customer ID
Transfer of funds through NEFT to a payee who has already been registered by you via Internet Banking
Payment of bills such as Airtel, Vodafone, MTNL, and BSES
Opening a new FD account

5. Is there a limit on the amount I can transfer through IDBI hotline?

Yes. You can only transfer up to Rs.25,000 per day, in a maximum of 3 transactions. Money transfer through Phone Banking hotline is possible only if you have FIN Access and are transferring to an existing payee.

6. Is there a limit on the number of bills I can pay through Phone Banking?

Yes. You can only pay bills worth a maximum of Rs.25,000 per day, in not more than 3 transactions. Bill payments through the customer care hotline can be done only if you have FIN Access.

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