IDBI Home Loan Customer Care

IDBI Customer Care IVR Manual  

Call 1800 209 4324 or 1800 22 1070. The steps you have to go through in the IDBI hotline IVR call are:  

1. Good morning. Welcome to IDBI Bank Phone Banking. Dear customer, our IVR menu options have changed. Please listen to all the options carefully before making your choice.  
2. Press 1 for Hindi, 2 for English, 3 for Marathi, 4 for other languages.  
3. Once the language is selected, you get these options:  
   1. To block debit card or other digital channels, press 1.  
   2. To generate ATM PIN, T-PIN, and reset IVR language, press 2.  
   3. For banking accounts, press 3.  
   4. For loan, demat, and NPS, press 4.  
   5. For our products, interest rates, and MY IVR, press 5.  
   6. To speak to our Phone Banking executive, press 9.  
   7. To hear this menu again, press *.  
4. Press 4 so that you can inch closer to your home loan information menu.  
   1. For information on your loan account, press 1.  
   2. For demat account information, press 2.  
   3. For information on National Pension Scheme, press 3.  
   4. At all menu levels to return to the previous menu, press 8. 
   5. To return to the main menu, press 0.  
   6. To speak to our Phone Banking executive, press 9.  
5. Press 1 and enter the loan information menu:  
   1. For home loan account, press 1.  
   2. For personal loan account, press 2.  
   3. For loan against security account, press 3.  
   4. For auto loan account, press 4.  
   5. To generate, regenerate, or change telephone personal identification number, which is your T-PIN, press 5.  
6. Press 1 and enter the Home Loan Account information menu. Here, you will need to enter the customer ID to proceed. At any point during the call, you can speak to the customer care personnel directly by pressing 9.