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  • IDBI Home Loan Customer Care

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  • Toll-Free Number 18002094324
    1800221070
    Call Centre Phone Number 00912267719100

     IDBI Customer Care IVR Manual  

    IDBI Home Loan Customer Care

    Call 1800 209 4324 or 1800 22 1070. The steps you have to go through in the IDBI hotline IVR call are:  

    1. Good morning. Welcome to IDBI Bank Phone Banking. Dear customer, our IVR menu options have changed. Please listen to all the options carefully before making your choice.  
    2. Press 1 for Hindi, 2 for English, 3 for Marathi, 4 for other languages.  
    3. Once the language is selected, you get these options:  
      • To block debit card or other digital channels, press 1.  
      • To generate ATM PIN, T-PIN, and reset IVR language, press 2.  
      • For banking accounts, press 3.  
      • For loan, demat, and NPS, press 4.  
      • For our products, interest rates, and MY IVR, press 5.  
      • To speak to our Phone Banking executive, press 9.  
      • To hear this menu again, press *.  
    4. Press 4 so that you can inch closer to your home loan information menu.  
      • For information on your loan account, press 1.  
      • For demat account information, press 2.  
      • For information on National Pension Scheme, press 3.  
      • At all menu levels to return to the previous menu, press 8. 
      • To return to the main menu, press 0.  
      • To speak to our Phone Banking executive, press 9.  
    5. Press 1 and enter the loan information menu:  
      • For home loan account, press 1.  
      • For personal loan account, press 2.  
      • For loan against security account, press 3.  
      • For auto loan account, press 4.  
      • To generate, regenerate, or change telephone personal identification number, which is your T-PIN, press 5.  
    6. Press 1 and enter the Home Loan Account information menu. Here, you will need to enter the customer ID to proceed. 
    7. At any point during the call, you can speak to the customer care personnel directly by pressing 9.

    Other Ways to Reach IDBI Home Loan Hotlines 

    Other toll-free numbers 1800 200 1947 
    SMS Banking 9220800800    
    Online form to register complaints https://crmsonline.idbibank.com/
    Email customercare@idbi.co.in 
    Postal address Customer Care Centre,  IDBI Bank Ltd.  8th floor, Annex Building,  Plot no. 39/40/41, Sector 11, CBD Belapur, Navi Mumbai – 400614 

    Points to Remember 

    Here are some important things to know about contacting IDBI customer care centre:  

    • To activate Enquiry Access on Phone Banking, fill up the Channel Registration Form by either downloading it from IDBI’s website or going to the nearest branch.  
    • After the form is submitted and accepted, get a Telephone Personal Identification Number (T-PIN) by calling the Phone Banking hotline.  
    • The T-PIN needs to be changed by you after the automatic generation through Phone Banking. This will give you Enquiry Access only.  
    • To perform financial transactions such as Stop Payment of Cheque, Dial-a-Draft, and Funds Transfer, you need a FIN access. This can be generated by filling and submitting the FIN Access Form.  
    • Phone Banking is based on IVR (Interactive Voice Response). Follow the instructions closely to get to the service you require.  
    • When you register any complaint using Phone Banking, you will receive a Complaint ID within 8 working days. If this does not happen, you can raise the issue to the next level of Grievance Redressal (see below).  
    • You can know the status of your complaints online using crmsonline.idbibank.com/Track_Complaint.aspx.  

    Redressal of Complaints and Grievance System 

    In case you register a complaint on any banking service and IDBI fails to get back to you with a satisfactory response in 8 business days, then you are free to go to any Grievance Redressal Officer (GRO).  

    You can do that online through crmsonline.idbibank.com/grocomplaintform.aspx. You can also meet them in person at the following timings:  

    Days: Monday to Saturday (holiday every month on 2nd and 4th Saturdays) 

    Timing: 10:00 a.m. to 6:00 p.m.  

    You could also write to them at the following addresses: 

    Name  Contact Details  Jurisdiction 
    Rizwan Khan General Manager & GRO  011 6608 3118  011 6608 3096  Delhi & NCR, Uttar Pradesh, Uttarakhand, and Rajasthan 
    Rajendra Pujari General Manager & GRO  0172 505 9302  Chandigarh (UT), Punjab, Haryana, Jammu & Kashmir, and Himachal Pradesh 
    Kuntal Biswas  General Manager & GRO 033 2280 6780  West Bengal, North Eastern states, and Bihar 
    Sudipta Banerjee  General Manager & GRO  0674 254 1655  Odisha, Chhattisgarh, and Jharkhand 
    Rupesh Nagar  General Manager & GRO  022 6127 9262  Mumbai and Nashik 
    Mahendra Patel  General Manager & GRO  0712 665 9103  Eastern Maharashtra 
    Sanjay Chaturvedi  General Manager & GRO  079 6607 2806  Gujarat, Dadra & Nagar Haveli, Daman & Diu, and Madhya Pradesh  
    Kapil Vashishat  General Manager & GRO  020 6642 1641  Pune, Kolhapur, Satara, Sangli, and Goa 
    Narasimhan Venkatesh General Manager & GRO  044 2220 2124  Tamil Nadu, Puducherry, and Andaman & Nicobar Islands 
    R. Prakash General Manager & GRO  080 6799 0050  Karnataka and Kerala 
    Dhananjay Lele  General Manager & GRO  040 6769 4153  Andhra Pradesh and Telangana 

    If your problem is not resolved at the second level of GRO within 11 business days of recording the complaint either, then the next recourse is to go to the Chief Grievance Redressal Officer (CGRO). You can approach the CGRO from Monday to Saturday between 10:00 a.m. and 6:00 p.m. The CGRO won’t be available on the 2nd and 4th Saturdays, though.  

    You can also use this online form to raise a complaint: crmsonline.idbibank.com/cgrocomplaintform.aspx. The address and contact details of IDBI’s CGRO-cum-Chief General Manager is:  

    IDBI CGRO  Padma Betai 
    Contact Number  022 6655 2143/41 
    Fax Number  022 2216 5195 
    Address  IDBI Bank Ltd.  Customer Care Centre,  19th Floor, D Wing,  IDBI Tower,   WTC Complex,  Cuffe Parade, Mumbai - 400005 

    IDBI also has an Internal Ombudsman (IO) appointed as per the Reserve Bank of India directive. The IO ensures that complaints are reviewed and redressed within the bank instead of it getting escalated to other forums such as RBI or the consumer court.  

    Customer FAQ’s 

    1. What services related to home loans can I access through IDBI customer care hotline? 

    You must talk to the customer service executive for loan-related queries; IVR operations are not activated for detailed information on loan accounts. The services accessible through executives are:  

    • Information about the last 5 transactions.  
    • Account statement request 
    • Provisional certificate request  

    2. Can I check my home loan application status through the IDBI customer care number?  

    You can check your loan application status online using this portal: www.idbi.com/lamstracking.asp.  

    3. What services can I get if I have Enquiry Access on IDBI Phone Banking?  

    The following services are available on IDBI customer care number if you have an Enquiry Access:  

    • T-PIN generation  
    • Reporting theft or loss of debit card 
    • 24x7 blocking of debit and credit cards 
    • Information on the balance in your account 
    • Information on the last 5 transactions 
    • Information about specific transactions on your account 
    • Information about funds that are in the clearing process 
    • Information on the status of cheques issued or deposited 
    • Request for statement of account 
    • Request for cheque book 
    • Information on IDBI products 
    • Complaint registration  

    4. What additional services can I get if I have FIN Access on IDBI Phone Banking? 

    Apart from all the services available through Enquiry Access, your FIN Access can let you do the following:  

    • Stop payment of cheque 
    • Dial-a-draft 
    • Transfer of funds between accounts linked to the same customer ID 
    • Transfer of funds through NEFT to a payee who has already been registered by you via Internet Banking  
    • Payment of bills such as Airtel, Vodafone, MTNL, and BSES  
    • Opening a new FD account 

    5. Is there a limit on the amount I can transfer through IDBI hotline?  

    Yes. You can only transfer up to Rs.25,000 per day, in a maximum of 3 transactions. Money transfer through Phone Banking hotline is possible only if you have FIN Access and are transferring to an existing payee.  

    6. Is there a limit on the number of bills I can pay through Phone Banking?  

    Yes. You can only pay bills worth a maximum of Rs.25,000 per day, in not more than 3 transactions. Bill payments through the customer care hotline can be done only if you have FIN Access.  

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