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  • Home Loan BYTES FROM OUR KITCHEN

    IDBI Bank Home Loan Customer Care

    The government-owned bank, previously known as Industrial Development Bank of India, is headquartered in Mumbai. It is chiefly a development bank that provides credit to customers with the intention to facilitate development in India. The bank has 3,700 ATMs, 1995 branches, and 1,382 centres, making IDBI the 10th largest development bank in the world with regard to its network.

    IDBI Home Loan Customer Care

    The Bank’s customer-centric attitude starts with its customer service. Whatever be the query, one can effortlessly reach out to IDBI Bank either via SMS or postal address, e-mail, toll-free number, etc. If one is insistent on resolving his/her queries with a personal touch, he/she can visit the Bank’s helpdesk. Its prompt resolutions and well-informed staff makes IDBI Bank a customer-friendly institution to bank with.

    IDBI Bank Toll-Free Number 1800 - 200 - 1947
    1800 - 22 - 1070

    IDBI Bank Registered Office

    IDBI Bank is headquartered in Mumbai and one can directly send out queries via postal mail to the following address.

    IDBI Bank Ltd.

    IDBI Tower, WTC Complex,

    Cuffe Parade, Colaba,

    Mumbai – 400005

    The three – tier process

    Complaints, grievances, feedback, or any other issues faced can be projected to the customer care department via their robust and effective three-tier process.

    Tier 1: IDBI Bank Toll Free Number, Online Complaint, E-mail

    You can talk to IDBI Bank’s well-informed customer care executives regarding any concerns at the toll-free numbers mentioned below.

    IDBI Bank toll-free number 1800 - 200 - 1947
    1800 - 22 - 1070

    You can also write an online complaint on IDBI’s official website by following the steps below.

    • Log into IDBI bank’s official website
    • Click on ‘Customer Care’ located on the right side of the website
    • Hover over ‘Grievance Redressal’
    • Click on ‘Banking Complaints’
    • Click on ‘Option 2. Fill an Online Complaint Form’
    • Select the complaint type, fill in the requested details and click on ‘Submit’

    You can also write to the bank at customercare@idbi.co.in or at their postal address mentioned below.

    Customer Care Center, IDBI Bank Ltd.

    19th Floor,

    IDBI Tower, WTC Complex,

    Cuffe Parade, Colaba-400 005

    Tier 2: Grievance Redressal Officers

    In case your issue hasn’t been addressed within 8 working days, you may write to Grievance Redressal Officers either at their postal addresses mentioned below or by filling out an online complaint form.

    IDBI Bank Grievance Redressal Officers’ Details

    Name & Contact Details:

    Name & Contact Details Office Zonal Office Jurisdiction
    Shri. Sanjay Kumar Chaturvedi General Manager & GRO Tel no: 011-6608 3096 Email: gronorth1@idbi.co.in Delhi Zone 1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi Pin :110055 Delhi (UT - NCT) Delhi Delhi & NCR, Rajasthan, Uttar Pradesh, Uttarakhand
    Shri Mahendra Ramabhai Patel General Manager & GRO Phone: 0172-5059302 Email: gronorth2@idbi.co.in Chandigarh Zone SCO 72-73, Sector 17 – B, Chandigarh Pin: 160017 Chandigarh Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir
    Shri Trilok Sharma General Manager & GRO Phone: 033 - 22806780 Email: groeast1@idbi.co.in Kolkata Zone 44, Shakespeare Sarani, PB No. 16102, Kolkata, West Bengal Pin: 700017 Kolkata West Bengal, Bihar, North East States
    Shri. Sharad Ganapati Joshi General Manager & GRO Phone: 0674-2541655 Email: groeast2@idbi.co.in Bhubaneswar Zone IDBI House, Janpath, Ground Floor, Unit -IX Bhubaneshwar , Odisha Pin: 751022 Bhubaneswar Odisha, Jharkhand, Chhattisgarh
    Shri Narasimhan Venkatesh General Manager & GRO Phone: 022 - 61279262 Email: growest1@idbi.co.in Mumbai Zone 4th Floor, IDBI Tower, Plot No. C-7, G Block, Opp NSE, Next To SBI, BKC, Bandra (E), Mumbai Pin: 400051 Mumbai Mumbai, Nashik
    Shri Sanjay Deshpande General Manager & GRO Phone: 0712-6605119 Email: growest2@idbi.co.in Nagpur Zone Gupta House, Plot No. 1, Ravindra Nath Tagore Marg, Civil Lines, Nagpur Pin: 440001 Nagpur Eastern Maharashtra
    Shri Ekramul Haque General Manager & GRO Phone: 079-66072806 Email: growest3@idbi.co.in Ahmedabad Zone IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad Pin: 380006 Ahmedabad Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu
    Shri Kapil Vashishat General Manager & GRO Phone: 020 - 66421641 Email: growest4@idbi.co.in Pune Zone IDBI House, Fourth Floor Dnyaneshwar Paduka Chowk Fergusson College Road, Shivaji Nagar Pune Pin :411004 Pune Pune, Satara, Kolhapur, Sangli Districts & State of Goa
    Shri R. Ramesh General Manager & GRO Phone: 044 - 22202124 Email: grosouth1@idbi.co.in Chennai Zone 3rd Floor, Khivraj Complex – I, 480, Anna Salai, Nandanam, Chennai, Tamil Nadu Pin: 600035 Chennai Tamil Nadu, Puducherry and Andaman & Nicobar
    Shri R. Prakash General Manager & GRO Phone: 080-67990050 Email: grosouth2@idbi.co.in Bengaluru Zone IDBI House, 58, Mission Road, Bangalore, Karnataka Pin: 560027 Bengaluru Telangana, Andhra Pradesh

    You can also write an online complaint to the Grievance Redressal Officer by following the steps mentioned below.

    • Log into IDBI bank’s official website
    • Click on ‘Customer Care’ located on the right side of the website
    • Hover over ‘Grievance Redressal’
    • Click on ‘Banking Complaints’
    • Click on ‘Tier II’
    • Click on the checkbox located under ‘For escalation, click here’, against the jurisdiction you fall under

    Tier 3 – Chief Grievance Redressal Officer

    If your complaint with the Grievance Redressal Officers hasn’t been resolved within 13 working days of registering the complaint, you can escalate it by addressing the Chief Grievance Redressal Officer to the following address.

    Name & Contact Details Office Jurisdiction
    Shri Aloke Sengupta Chief General Manager & CGRO Tel no: 022- 6655 2141, 6655 2143 Fax no: 022-2216 5195 IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400 005 PAN India

    You can also escalate the issue by filling an online form by following the steps mentioned below.

    • Log into IDBI bank’s official website
    • Click on ‘Customer Care’ located on the right side of the website
    • Hover over ‘Grievance Redressal’
    • Click on ‘Banking Complaints’
    • Click on ‘Tier II’
    • Scroll to the bottom of the page and click on ‘Tier III’
    • Now click on ‘For escalation of your grievance to CGRO, click here’
    • All you have to do now is fill out a form and click ‘Submit’

    Points to keep in mind before escalating to the Chief Grievance Redressal Officer

    • The complainant must make sure that a complaint has been made to the bank and the bank had either rejected the complaint or has ignored the complaint for a period of one month before making a complaint to the Banking Ombudsman.
    • The complaint addressed to the Chief Grievance Redressal Officer should be made within 1 year from the date on which the initial complaint was raised.
    • The complaint should not have already been settled by the bank.
    • The complaint should not relate to the same subject matter that may be pending in any court, tribunal, arbitrator or forum.
    • The complaint is not light-hearted or troublesome in nature.
    • The complaint has to be made before the limitation prescribed under the Indian Limitation Act, 1963 for such claims.
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