IDBI Bank Home Loan Customer Care

The government-owned bank, previously known as Industrial Development Bank of India, is headquartered in Mumbai. It is chiefly a development bank that provides credit to customers with the intention to facilitate development in India. The bank has 3,700 ATMs, 1995 branches, and 1,382 centres, making IDBI the 10th largest development bank in the world with regard to its network.

IDBI Home Loan Customer Care

The Bank’s customer-centric attitude starts with its customer service. Whatever be the query, one can effortlessly reach out to IDBI Bank either via SMS or postal address, e-mail, toll-free number, etc. If one is insistent on resolving his/her queries with a personal touch, he/she can visit the Bank’s helpdesk. Its prompt resolutions and well-informed staff makes IDBI Bank a customer-friendly institution to bank with.

IDBI Bank Registered Office

IDBI Bank is headquartered in Mumbai and one can directly send out queries via postal mail to the following address.

IDBI Bank Ltd.

IDBI Tower, WTC Complex,

Cuffe Parade, Colaba,

Mumbai – 400005

The three – tier process

Complaints, grievances, feedback, or any other issues faced can be projected to the customer care department via their robust and effective three-tier process.

Tier 1: IDBI Bank Toll Free Number, Online Complaint, E-mail

You can talk to IDBI Bank’s well-informed customer care executives regarding any concerns at the toll-free numbers mentioned below.

You can also write an online complaint on IDBI’s official website by following the steps below.

• Log into IDBI bank’s official website
• Click on ‘Customer Care’ located on the right side of the website
• Hover over ‘Grievance Redressal’
• Click on ‘Banking Complaints’
• Click on ‘Option 2. Fill an Online Complaint Form’
• Select the complaint type, fill in the requested details and click on ‘Submit’

You can also write to the bank at customercare@idbi.co.in or at their postal address mentioned below.

Customer Care Center, IDBI Bank Ltd.

19th Floor,

IDBI Tower, WTC Complex,

Cuffe Parade, Colaba-400 005

Tier 2: Grievance Redressal Officers

In case your issue hasn’t been addressed within 8 working days, you may write to Grievance Redressal Officers either at their postal addresses mentioned below or by filling out an online complaint form.

IDBI Bank Grievance Redressal Officers’ Details

You can also write an online complaint to the Grievance Redressal Officer by following the steps mentioned below.

• Log into IDBI bank’s official website
• Click on ‘Customer Care’ located on the right side of the website
• Hover over ‘Grievance Redressal’
• Click on ‘Banking Complaints’
• Click on ‘Tier II’
• Click on the checkbox located under ‘For escalation, click here’, against the jurisdiction you fall under

Tier 3 – Chief Grievance Redressal Officer

If your complaint with the Grievance Redressal Officers hasn’t been resolved within 13 working days of registering the complaint, you can escalate it by addressing the Chief Grievance Redressal Officer to the following address.

You can also escalate the issue by filling an online form by following the steps mentioned below.

• Log into IDBI bank’s official website
• Click on ‘Customer Care’ located on the right side of the website
• Hover over ‘Grievance Redressal’
• Click on ‘Banking Complaints’
• Click on ‘Tier II’
• Scroll to the bottom of the page and click on ‘Tier III’
• Now click on ‘For escalation of your grievance to CGRO, click here’
• All you have to do now is fill out a form and click ‘Submit’

Points to keep in mind before escalating to the Chief Grievance Redressal Officer

• The complainant must make sure that a complaint has been made to the bank and the bank had either rejected the complaint or has ignored the complaint for a period of one month before making a complaint to the Banking Ombudsman.
• The complaint addressed to the Chief Grievance Redressal Officer should be made within 1 year from the date on which the initial complaint was raised.
• The complaint should not have already been settled by the bank.
• The complaint should not relate to the same subject matter that may be pending in any court, tribunal, arbitrator or forum.
• The complaint is not light-hearted or troublesome in nature.
• The complaint has to be made before the limitation prescribed under the Indian Limitation Act, 1963 for such claims.