Toll-Free Number | |
Call Centre Phone Number for NRIs to call from India |
Call 1800 266 3456 or 1800 103 4722. The steps you will have to go through in the HSBC Bank hotline IVR call are as follows:
1. Welcome to HSBC Premier India. To continue in English Press 1. HSBC Premier India mein aapka svaagat hain. Hindi mein jari rakhne ke liye 2 dabaye.
2. Once the language is selected, you will get the following options to choose from:
3. Press the # key and listen to all the options carefully before making your choice.
4. If you are a new customer press 4 and wait for a while. Your call will be transferred to a customer centre executive of the bank. However, if you are an existing customer of the bank press 0 and follow the steps to get your home loan related queries addressed.
HSBC advance customers can call 1800 103 4722 and carefully follow the IVR instructions step-by-step to resolve their queries.
HSBC Mobile Banking App | Download the HSBC SimplyPay App |
Live Chat Assistance | Click on the 'Live Chat' tab available on the official website of HSBC Bank |
Online form to register complaints | |
Send a secured email by logging into your Personal Internal Banking account: | |
Postal Address | The Hongkong and Shanghai Banking Corporation Limited, 52/60, M.G. Road, Fort, Mumbai - 400 001 |
For HSBC advance resident customers |
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For HSBC premier NRI customers |
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Here are some important things to know about contacting HSBC Bank customer care centre:
To get any of your home loan-related queries addressed, you can get in touch with your nearest HSBC Bank branch or Contact Centre. If your grievances/complaints are not addressed satisfactorily you can escalate the matter through the following grievance redressal mechanism of the bank:
Level 1
Submit your query or complaint online | |
Contact the customer care centre | |
Write to the bank through the inbox section | |
Visit the nearest HSBC Bank branch |
Level 2:
If you don't get a satisfactory response within 10 days of registering the complaint with any of the channels under Level 1 you may take the matter to the next level.
You can also call the Nodal Officer Team of HSBC Bank on the following numbers:
Phone numbers - +91 80 - 49089640 and +91 40 - 67173410
Fax numbers - +91-022-66476011 and +91-022-49146011
Days: Monday to Friday
Timing: 9:30 a.m. to 6:00 p.m.
If the channels under Level 2 fail to get back to you with a satisfactory response within 10 days then you may approach the Principal Nodal Officer of the bank.
The address and contact details of HSBC's Principal Nodal Officer are: Sabry Ali, The Hongkong and Shanghai Banking Corporation Limited,
NESCO - IT Park Building 3, 9th Floor, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai - 400063, Email: pnohsbcbank@hsbc.co.in
You can also use the online complaint form of the bank to raise a complaint at this level.
If you haven't received a resolution for your grievance from the bank within a turnaround time of 30 days or you are not happy with the resolution provided by the bank, you may write to the Banking Ombudsman as the next recourse:
Centre | Address | Jurisdiction |
Ahmedabad | C/o Reserve Bank of India 5th Floor, Nr. Income Tax, Ashram Road Ahmedabad-380 009 STD Code: 079 Tel. No. 26582357 Email : cms.boahmedabad@rbi.org.in | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu |
Bengaluru | C/o Reserve Bank of India 10/3/8, Nrupathunga Road,Bengaluru -560 001 STD Code: 080 Tel. No. 22210771/22275629 Fax No: 22244047 Email: bobangalore@rbi.org.in | Karnataka |
Bhopal | C/o Reserve Bank of India, Hoshangabad Road, Post Box No. 32, Bhopal-462 011 STD Code: 0755 Tel. No. 2573772/2573776 Fax No: 2573779 Email: bobhopal@rbi.org.in | Madhya Pradesh |
Bhubaneswar | C/o Reserve Bank of India, Pt. Jawaharlal Nehru Marg, Bhubaneswar-751 001 STD Code: 0674 Tel. No. 2396207/2396008 Fax No: 2393906 Email: bobhubaneswar@rbi.org.in | Odisha |
Chandigarh | C/o Reserve Bank of India, 4th Floor, Sector 1, Chandigarh Tel. No. 0172 - 2721109 Fax No: 0172 - 2721880 Email: bochandigarh@rbi.org.in | Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana |
Chennai | C/o Reserve Bank of India, Fort Glacis, Chennai - 600 001 STD Code: 044 Tel No. 25395964 Fax No: 25395488 Email: bochennai@rbi.org.in | Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands |
Guwahati | C/o Reserve Bank of India, Station Road, Pan Bazar Guwahati-781 001 STD Code: 0361 Tel.No.2542556/2540445 Fax No: 2540445 Email: boguwahati@rbi.org.in | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura |
Hyderabad | C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 STD Code: 040 Tel. No. 23210013/23243970 Fax No: 23210014 Email: bohyderabad@rbi.org.in | Andhra Pradesh and Telangana |
Jaipur | C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No. 12 Jaipur-302 004 STD Code: 0141 Tel. No. 0141-5107973 Fax No: 0141-2562220 Email: bojaipur@rbi.org.in | Rajasthan |
Kanpur | C/o Reserve Bank of India, M. G. Road, Post Box No. 82 Kanpur-208 001 STD Code: 0512 Tel. No. 2306278/2303004 Fax No: 2305938 Email: bokanpur@rbi.org.in | Uttar Pradesh (except for Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar) |
Kolkata | C/o Reserve Bank of India, 15, Netaji Subhash Road, Kolkata-700 001 STD Code: 033 Tel. No. 22304982 Fax No: 22305899 Email: bokolkata@rbi.org.in | West Bengal and Sikkim |
Mumbai | C/o Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 STD Code: 022 Tel No. 23022028 Fax: 23022024 Email: bomumbai@rbi.org.in | Maharashtra and Goa |
New Delhi (I) | C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23725445/23710882 Fax No: 23725218 Email: bonewdelhi@rbi.org.in | Delhi |
Patna | C/o Reserve Bank of India, Patna-800 001 STD Code: 0612 Tel. No. 2322569/2323734 Fax No: 2320407 Email: bopatna@rbi.org.in | Bihar |
Thiruvananthapuram | C/o Reserve Bank of India, Bakery Junction, Thiruvananthapuram-695 033 STD Code: 0471 Tel. No. 2332723/2323959 Fax No: 2321625 Email: bothiruvananthapuram@rbi.org.in | Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region). |
New Delhi (II) | C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23724856 Fax No: 23725218-19 Email: bonewdelhi2@rbi.org.in | Haryana (except Panchkula, Yamuna Nagar, and Ambala Districts) and Ghaziabad, and Gautam Budh Nagar districts of Uttar Pradesh |
Dehradun | C/o Reserve Bank of India, 74/1 GMVN Building, 3rd floor, Rajpur Road, Dehradun - 248 001 STD Code: 0135 Telephone: 2742003 Fax: 2742001 Email: bodehradun@rbi.org.in | Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar) |
Ranchi | C/o Reserve Bank of India, 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001 STD Code: 0651 Telephone: 2210512 Fax: 2210511 Email: boranchi@rbi.org.in | Jharkhand |
Raipur | C/o Reserve Bank of India, 54/949, Shubhashish Parisar, Satya Prem Vihar, Mahadev Ghat Road, Sundar Nagar, Raipur- 492013 STD Code: 0771 Telephone: 2242566 Fax: 2242566 Email: boraipur@rbi.org.in | Chhattisgarh |
Jammu | C/o Reserve Bank of India, Rail Head Complex, Jammu- 180012 STD Code: 0191 Telephone: 2477617 Fax: 2477219 Email: bojammu@rbi.org.in | State of Jammu and Kashmir |
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