A "low interest" loan shouldn't mean you have very little interest in paying it back!

    HSBC Bank Home Loan Customer Care

    HSBC believes in ensuring the best of customer care, along with top services being offered. If you are unhappy with the service or have a complaint regarding a product or an executive at HSBC, you can approach the bank in the following ways:

    HSBC Toll Free Numbers:

    HSBC Premier (Toll Free) 1800 266 3456 or 1800 103 4722
    HSBC Advance (Toll Free) 1800 267 3456 or 1800 102 2208
    Personal Banking 1860 266 2667 or 1860 500 2255

    Contact HBSC Bank Customer Care:

    You can make an online complaint on the HSBC website, by dropping in your details along with the complaint.

    You can also call customer care over the phone.

    Customers can send in their written complaints to complaints.india@hsbc.co.in.

    Customers can also write to the manager of the customer care department at the following address:

    The Manager

    Customer Care Centre,

    The Hongkong and Shanghai Banking Corporation Limited

    Rajalakshmi, No 5 & 7

    Cathedral Road

    Chennai – 600086

    Contact HSBC Bank Branch Manager:

    You can always get in touch directly with the branch manager of the branch closest to you to report your incident.

    The Customer Care of HSBC responds within 10 days.

    Escalation Level 1:

    If there is no response, the next step would be to send in your written complaint to the Regional Nodal Officer with the reference number, along with your loan account number. The Nodal Officer’s office can be reached between 9:30am to 6pm between Mondays to Friday.

    HSBC Bank Contact Number +914445941217/ +914433401217/ +914439111217
    HSBC Bank Fax Number +9104430134046

    Escalation Level 2:

    If the response received is dissatisfactory or delayed further, you can write to the Chief Nodal Officer at:

    Chief Nodal Officer

    Chief Nodal Officer

    The Hongkong and Shanghai Banking Corporation NESCO - IT Park Bldg 3,

    9th Flr, Nesco Complex,

    Western Express Highway, Goregaon (East)

    Mumbai - 400063

    You can also send your complaint in an email to pnohsbcbank@hsbc.co.in

    For further action, customers are advised to contact the Banking Ombudsman.

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