Call 1800 266 3456 or 1800 103 4722. The steps you will have to go through in the HSBC Bank hotline IVR call are as follows:
1. Welcome to HSBC Premier India. To continue in English Press 1. HSBC Premier India mein aapka svaagat hain. Hindi mein jari rakhne ke liye 2 dabaye.
2. Once the language is selected, you will get the following options to choose from:
3. Press the # key and listen to all the options carefully before making your choice.
4. If you are a new customer press 4 and wait for a while. Your call will be transferred to a customer centre executive of the bank. However, if you are an existing customer of the bank press 0 and follow the steps to get your home loan related queries addressed.
HSBC advance customers can call 1800 103 4722 and carefully follow the IVR instructions step-by-step to resolve their queries.
|HSBC Mobile Banking App||Download the HSBC SimplyPay App|
|Live Chat Assistance||Click on the ‘Live Chat’ tab available on the official website of HSBC Bank|
|Online form to register complaints||Register your complaints|
|Send a secured email by logging into your Personal Internal Banking account:|
|Postal Address||The Hongkong and Shanghai Banking Corporation Limited, 52/60, M.G. Road, Fort, Mumbai - 400 001|
|For HSBC advance resident customers||
|For HSBC premier NRI customers||
|For HSBC advance NRI customers||
Here are some important things to know about contacting HSBC Bank customer care centre:
To get any of your home loan-related queries addressed, you can get in touch with your nearest HSBC Bank branch or Contact Centre. If your grievances/complaints are not addressed satisfactorily you can escalate the matter through the following grievance redressal mechanism of the bank:
|Submit your query or complaint online||Online Complaint Form|
|Contact the customer care centre|
|Write to the bank through the inbox section||Inbox section|
|Visit the nearest HSBC Bank branch||HSBC Branch Locator|
If you don't get a satisfactory response within 10 days of registering the complaint with any of the channels under Level 1 you may take the matter to the next level.
|Ms. Soumya P Rajam||The Hongkong and Shanghai Banking Corporation Limited 6-3-1107 & 1108, Raj Bhavan Road, Somajiguda, Hyderabad - 500082||Andhra Pradesh|
|Mr. Sandeep Kumar Sharma||The Hongkong and Shanghai Banking Corporation Limited Birla Towers, 25 Barakhamba Road, New Delhi -110001||Delhi/Haryana/Uttar Pradesh|
|Mr. Berlin Varghese||The Hongkong and Shanghai Banking Corporation Limited Mardia Plaza, CG Road Ahmedabad - 380006||Gujarat|
|Mr. T M Prakash||The Hongkong and Shanghai Banking Corporation Limited No - 7, M.G. Road Bangalore, Karnataka - 560001||Karnataka|
|Ms. Suneeta Sudhakaramenon||The Hongkong and Shanghai Banking Corporation Limited Pulikkal Estates. M G Road, (Near Medical Trust Hospital), Kochi - 682016||Kerala|
|Ms. Neetaa Madnani||The Hongkong and Shanghai Banking Corporation Limited NESCO - IT Park Building 3, 9th Floor, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai - 400063||Maharashtra|
|Mr. Ashish Misra||The Hongkong and Shanghai Banking Corporation Limited 61-A, Sardar Patel Marg, C-Scheme, Jaipur - 302001||Rajasthan|
|Mr. Santosh Anand||The Hongkong and Shanghai Banking Corporation Limited Rajalakshmi, No 5 & 7 Cathedral Road, Chennai - 600086||Tamil Nadu|
|Mr. Soumitra Basu Thakur||The Hongkong and Shanghai Banking Corporation Limited 31, BBD BAG, Dalhousie Branch, Kolkata - 700001||West Bengal|
You can also call the Nodal Officer Team of HSBC Bank on the following numbers:
Phone numbers - +91 80 - 49089640 and +91 40 - 67173410
Fax numbers - +91-022-66476011 and +91-022-49146011
Days: Monday to Friday
Timing: 9:30 a.m. to 6:00 p.m.
Alternately, you can write to the Code Compliance Officer for Branch at the following addresses:
|Mr. Sarish Menon||Email: email@example.com|
|Mr. Shubham Golash||Email: firstname.lastname@example.org|
|Mr. Praveen Chandna||Email: email@example.com|
|Ms. Ruma Bhadra||Email: firstname.lastname@example.org|
|Mr. Nikhil Singhal||Email: email@example.com|
If the channels under Level 2 fail to get back to you with a satisfactory response within 10 days then you may approach the Principal Nodal Officer of the bank.
The address and contact details of HSBC’s Principal Nodal Officer are: Sabry Ali, The Hongkong and Shanghai Banking Corporation Limited,
NESCO - IT Park Building 3, 9th Floor, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai – 400063, Email: firstname.lastname@example.org
You can also use the online complaint form of the bank to raise a complaint at this level.
You may also write to the Senior Management of HSBC Bank to address your grievances. Here are the addresses and contact details of the officials:
|Mr. Arunabha Hajra Head - Customer Relations (Retail Banking and Wealth Management)||Email: email@example.com|
|Mr. Animesh Raizada Head - Customer Value Management (Retail Banking and Wealth Management)||Email: firstname.lastname@example.org|
|Mr. Ramakrishnan S Country Head (Retail Banking and Wealth Management)||Email: email@example.com|
|Mr. Prakash Jaiswal Head - Business Banking||Email: firstname.lastname@example.org|
|Mr. Rajat Verma Managing Director and Head of Commercial Banking||Email: email@example.com|
|Mr. Surendra Rosha Chief Executive Officer||Email: firstname.lastname@example.org|
If you haven’t received a resolution for your grievance from the bank within a turnaround time of 30 days or you are not happy with the resolution provided by the bank, you may write to the Banking Ombudsman as the next recourse:
|Ahmedabad||C/o Reserve Bank of India,LaGajjar Chambers, Ashram Road, Ahmedabad-380 009 STD Code: 079 Tel. No. 26582357/26586718 Fax No: 26583325 Email:email@example.com||Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu|
|Bengaluru||C/o Reserve Bank of India 10/3/8, Nrupathunga Road,Bengaluru -560 001 STD Code: 080 Tel. No. 22210771/22275629 Fax No: 22244047 Email: firstname.lastname@example.org||Karnataka|
|Bhopal||C/o Reserve Bank of India, Hoshangabad Road, Post Box No. 32, Bhopal-462 011 STD Code: 0755 Tel. No. 2573772/2573776 Fax No: 2573779 Email: email@example.com||Madhya Pradesh|
|Bhubaneswar||C/o Reserve Bank of India, Pt. Jawaharlal Nehru Marg, Bhubaneswar-751 001 STD Code: 0674 Tel. No. 2396207/2396008 Fax No: 2393906 Email: firstname.lastname@example.org||Odisha|
|Chandigarh||C/o Reserve Bank of India, 4th Floor, Sector 1, Chandigarh Tel. No. 0172 - 2721109 Fax No: 0172 - 2721880 Email: email@example.com||Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana|
|Chennai||C/o Reserve Bank of India, Fort Glacis, Chennai - 600 001 STD Code: 044 Tel No. 25395964 Fax No: 25395488 Email: firstname.lastname@example.org||Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands|
|Guwahati||C/o Reserve Bank of India, Station Road, Pan Bazar Guwahati-781 001 STD Code: 0361 Tel.No.2542556/2540445 Fax No: 2540445 Email: email@example.com||Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura|
|Hyderabad||C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 STD Code: 040 Tel. No. 23210013/23243970 Fax No: 23210014 Email: firstname.lastname@example.org||Andhra Pradesh and Telangana|
|Jaipur||C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No. 12 Jaipur-302 004 STD Code: 0141 Tel. No. 0141-5107973 Fax No: 0141-2562220 Email: email@example.com||Rajasthan|
|Kanpur||C/o Reserve Bank of India, M. G. Road, Post Box No. 82 Kanpur-208 001 STD Code: 0512 Tel. No. 2306278/2303004 Fax No: 2305938 Email: firstname.lastname@example.org||Uttar Pradesh (except for Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)|
|Kolkata||C/o Reserve Bank of India, 15, Netaji Subhash Road, Kolkata-700 001 STD Code: 033 Tel. No. 22304982 Fax No: 22305899 Email: email@example.com||West Bengal and Sikkim|
|Mumbai||C/o Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 STD Code: 022 Tel No. 23022028 Fax: 23022024 Email: firstname.lastname@example.org||Maharashtra and Goa|
|New Delhi (I)||C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23725445/23710882 Fax No: 23725218 Email: email@example.com||Delhi|
|Patna||C/o Reserve Bank of India, Patna-800 001 STD Code: 0612 Tel. No. 2322569/2323734 Fax No: 2320407 Email: firstname.lastname@example.org||Bihar|
|Thiruvananthapuram||C/o Reserve Bank of India, Bakery Junction, Thiruvananthapuram-695 033 STD Code: 0471 Tel. No. 2332723/2323959 Fax No: 2321625 Email: email@example.com||Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region).|
|New Delhi (II)||C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23724856 Fax No: 23725218-19 Email: firstname.lastname@example.org||Haryana (except Panchkula, Yamuna Nagar, and Ambala Districts) and Ghaziabad, and Gautam Budh Nagar districts of Uttar Pradesh|
|Dehradun||C/o Reserve Bank of India, 74/1 GMVN Building, 3rd floor, Rajpur Road, Dehradun - 248 001 STD Code: 0135 Telephone: 2742003 Fax: 2742001 Email: email@example.com||Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)|
|Ranchi||C/o Reserve Bank of India, 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001 STD Code: 0651 Telephone: 2210512 Fax: 2210511 Email: firstname.lastname@example.org||Jharkhand|
|Raipur||C/o Reserve Bank of India, 54/949, Shubhashish Parisar, Satya Prem Vihar, Mahadev Ghat Road, Sundar Nagar, Raipur- 492013 STD Code: 0771 Telephone: 2242566 Fax: 2242566 Email: email@example.com||Chhattisgarh|
|Jammu||C/o Reserve Bank of India, Rail Head Complex, Jammu- 180012 STD Code: 0191 Telephone: 2477617 Fax: 2477219 Email: firstname.lastname@example.org||State of Jammu and Kashmir|
1. Do I need to call the HSBC Bank customer care numbers from my registered phone number?
It is not mandatory to call from your registered phone number. However, if you call from your registered number it will be easier for the customer care team to authenticate your identity.
2. Can I apply for a home loan from HSBC Bank by calling the phone banking numbers?
Yes, you can apply for an HSBC Bank home loan by calling the phone banking numbers given above. Alternately, you can visit the nearest HSBC branch or apply through the bank’s official website.
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