|Toll-Free Number||18002663456 |
|Call Centre Phone Number for NRIs to call from India||18002090100
Call 1800 266 3456 or 1800 103 4722. The steps you will have to go through in the HSBC Bank hotline IVR call are as follows:
1. Welcome to HSBC Premier India. To continue in English Press 1. HSBC Premier India mein aapka svaagat hain. Hindi mein jari rakhne ke liye 2 dabaye.
2. Once the language is selected, you will get the following options to choose from:
3. Press the # key and listen to all the options carefully before making your choice.
4. If you are a new customer press 4 and wait for a while. Your call will be transferred to a customer centre executive of the bank. However, if you are an existing customer of the bank press 0 and follow the steps to get your home loan related queries addressed.
HSBC advance customers can call 1800 103 4722 and carefully follow the IVR instructions step-by-step to resolve their queries.
|HSBC Mobile Banking App||Download the HSBC SimplyPay App|
|Live Chat Assistance||Click on the ‘Live Chat’ tab available on the official website of HSBC Bank|
|Online form to register complaints||Register your complaints|
|Send a secured email by logging into your Personal Internal Banking account:|
|Postal Address||The Hongkong and Shanghai Banking Corporation Limited, 52/60, M.G. Road, Fort, Mumbai - 400 001|
|For HSBC advance resident customers||
|For HSBC premier NRI customers||
Here are some important things to know about contacting HSBC Bank customer care centre:
To get any of your home loan-related queries addressed, you can get in touch with your nearest HSBC Bank branch or Contact Centre. If your grievances/complaints are not addressed satisfactorily you can escalate the matter through the following grievance redressal mechanism of the bank:
|Submit your query or complaint online||Online Complaint Form|
|Contact the customer care centre|
|Write to the bank through the inbox section||Inbox section|
|Visit the nearest HSBC Bank branch||HSBC Branch Locator|
If you don't get a satisfactory response within 10 days of registering the complaint with any of the channels under Level 1 you may take the matter to the next level.
You can also call the Nodal Officer Team of HSBC Bank on the following numbers:
Phone numbers - +91 80 - 49089640 and +91 40 - 67173410
Fax numbers - +91-022-66476011 and +91-022-49146011
Days: Monday to Friday
Timing: 9:30 a.m. to 6:00 p.m.
If the channels under Level 2 fail to get back to you with a satisfactory response within 10 days then you may approach the Principal Nodal Officer of the bank.
The address and contact details of HSBC’s Principal Nodal Officer are: Sabry Ali, The Hongkong and Shanghai Banking Corporation Limited,
NESCO - IT Park Building 3, 9th Floor, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai – 400063, Email: email@example.com
You can also use the online complaint form of the bank to raise a complaint at this level.
If you haven’t received a resolution for your grievance from the bank within a turnaround time of 30 days or you are not happy with the resolution provided by the bank, you may write to the Banking Ombudsman as the next recourse:
|Ahmedabad||C/o Reserve Bank of India 5th Floor, Nr. Income Tax, Ashram Road Ahmedabad-380 009 STD Code: 079 Tel. No. 26582357 Email : firstname.lastname@example.org||Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu|
|Bengaluru||C/o Reserve Bank of India 10/3/8, Nrupathunga Road,Bengaluru -560 001 STD Code: 080 Tel. No. 22210771/22275629 Fax No: 22244047 Email: email@example.com||Karnataka|
|Bhopal||C/o Reserve Bank of India, Hoshangabad Road, Post Box No. 32, Bhopal-462 011 STD Code: 0755 Tel. No. 2573772/2573776 Fax No: 2573779 Email: firstname.lastname@example.org||Madhya Pradesh|
|Bhubaneswar||C/o Reserve Bank of India, Pt. Jawaharlal Nehru Marg, Bhubaneswar-751 001 STD Code: 0674 Tel. No. 2396207/2396008 Fax No: 2393906 Email: email@example.com||Odisha|
|Chandigarh||C/o Reserve Bank of India, 4th Floor, Sector 1, Chandigarh Tel. No. 0172 - 2721109 Fax No: 0172 - 2721880 Email: firstname.lastname@example.org||Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana|
|Chennai||C/o Reserve Bank of India, Fort Glacis, Chennai - 600 001 STD Code: 044 Tel No. 25395964 Fax No: 25395488 Email: email@example.com||Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands|
|Guwahati||C/o Reserve Bank of India, Station Road, Pan Bazar Guwahati-781 001 STD Code: 0361 Tel.No.2542556/2540445 Fax No: 2540445 Email: firstname.lastname@example.org||Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura|
|Hyderabad||C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 STD Code: 040 Tel. No. 23210013/23243970 Fax No: 23210014 Email: email@example.com||Andhra Pradesh and Telangana|
|Jaipur||C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No. 12 Jaipur-302 004 STD Code: 0141 Tel. No. 0141-5107973 Fax No: 0141-2562220 Email: firstname.lastname@example.org||Rajasthan|
|Kanpur||C/o Reserve Bank of India, M. G. Road, Post Box No. 82 Kanpur-208 001 STD Code: 0512 Tel. No. 2306278/2303004 Fax No: 2305938 Email: email@example.com||Uttar Pradesh (except for Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)|
|Kolkata||C/o Reserve Bank of India, 15, Netaji Subhash Road, Kolkata-700 001 STD Code: 033 Tel. No. 22304982 Fax No: 22305899 Email: firstname.lastname@example.org||West Bengal and Sikkim|
|Mumbai||C/o Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 STD Code: 022 Tel No. 23022028 Fax: 23022024 Email: email@example.com||Maharashtra and Goa|
|New Delhi (I)||C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23725445/23710882 Fax No: 23725218 Email: firstname.lastname@example.org||Delhi|
|Patna||C/o Reserve Bank of India, Patna-800 001 STD Code: 0612 Tel. No. 2322569/2323734 Fax No: 2320407 Email: email@example.com||Bihar|
|Thiruvananthapuram||C/o Reserve Bank of India, Bakery Junction, Thiruvananthapuram-695 033 STD Code: 0471 Tel. No. 2332723/2323959 Fax No: 2321625 Email: firstname.lastname@example.org||Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region).|
|New Delhi (II)||C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23724856 Fax No: 23725218-19 Email: email@example.com||Haryana (except Panchkula, Yamuna Nagar, and Ambala Districts) and Ghaziabad, and Gautam Budh Nagar districts of Uttar Pradesh|
|Dehradun||C/o Reserve Bank of India, 74/1 GMVN Building, 3rd floor, Rajpur Road, Dehradun - 248 001 STD Code: 0135 Telephone: 2742003 Fax: 2742001 Email: firstname.lastname@example.org||Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)|
|Ranchi||C/o Reserve Bank of India, 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001 STD Code: 0651 Telephone: 2210512 Fax: 2210511 Email: email@example.com||Jharkhand|
|Raipur||C/o Reserve Bank of India, 54/949, Shubhashish Parisar, Satya Prem Vihar, Mahadev Ghat Road, Sundar Nagar, Raipur- 492013 STD Code: 0771 Telephone: 2242566 Fax: 2242566 Email: firstname.lastname@example.org||Chhattisgarh|
|Jammu||C/o Reserve Bank of India, Rail Head Complex, Jammu- 180012 STD Code: 0191 Telephone: 2477617 Fax: 2477219 Email: email@example.com||State of Jammu and Kashmir|
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