HSBC Bank Home Loan Customer Care

HSBC Bank Customer Care IVR Manual 

Call 1800 266 3456 or 1800 103 4722. The steps you will have to go through in the HSBC Bank hotline IVR call are as follows: 

1. Welcome to HSBC Premier India. To continue in English Press 1. HSBC Premier India mein aapka svaagat hain. Hindi mein jari rakhne ke liye 2 dabaye.  

2. Once the language is selected, you will get the following options to choose from: 

• To report a lost or stolen card, cheque book, or to activate your credit or debit card press the * key. 
• For quick access please enter your 12-digit account number or 16-digit credit card number followed by the # key. 
• To become an HSBC customer, or to know your application status press the # key. 

3. Press the # key and listen to all the options carefully before making your choice. 

• To check the status of your new card application, press 1 
• For personal loan application status, press 2 
• For rate enquiry, press 3 
• To apply for a new product, press 4 
• If you are an existing customer, press 0 
• To repeat the options, press the * key 

4. If you are a new customer press 4 and wait for a while. Your call will be transferred to a customer centre executive of the bank. However, if you are an existing customer of the bank press 0 and follow the steps to get your home loan related queries addressed. 

HSBC advance customers can call 1800 103 4722 and carefully follow the IVR instructions step-by-step to resolve their queries.

Other Ways to Reach HSBC Bank Home Loan Hotlines

Other Toll-free numbers

Points to Remember  

Here are some important things to know about contacting HSBC Bank customer care centre: 

• The toll-free phone banking numbers 1800 266 3456|1800 103 4722 can be used for making calls within India and to India from abroad. 
• The phone banking officers of HSBC Bank can be reached by the customers regarding any home loan related enquiry or general enquiries anytime between 6:30 a.m. to 9:30 p.m. 
• The phone banking officers of HSBC Bank are available 24/7 and throughout the year for addressing the enquiries of the premier and advance customers. 
• If you don’t want to receive any telemarketing calls and SMS from HSBC Bank, you may avail the 'Do not call' service. To activate this facility, fill up and submit this form: https://www.apps.asiapacific.hsbc.com/1/2/inm2/do-not-call WABFormEntryCommand=cmd_init 
• All the HSBC Bank branches are operational from 10:00 a.m. to 4:00 p.m. The branches remain closed on the 2nd and 4th Saturdays, and other bank holidays. 
• HSBC Bank has designated officers present in various countries to assist the NRI customers.

Redressal of Complaints and Grievance System 

To get any of your home loan-related queries addressed, you can get in touch with your nearest HSBC Bank branch or Contact Centre. If your grievances/complaints are not addressed satisfactorily you can escalate the matter through the following grievance redressal mechanism of the bank: 

Level 1

Level 2:  

If you don't get a satisfactory response within 10 days of registering the complaint with any of the channels under Level 1 you may take the matter to the next level. 

• Register a complaint using the online complaint form (see above) 

You can also call the Nodal Officer Team of HSBC Bank on the following numbers: 

Phone numbers - +91 80 - 49089640 and +91 40 - 67173410 

Fax numbers - +91-022-66476011 and +91-022-49146011 

Days: Monday to Friday  

Timing: 9:30 a.m. to 6:00 p.m.  

• Log in to your account and write to the bank using the secured email section available on Net Banking. 

• Level 3

If the channels under Level 2 fail to get back to you with a satisfactory response within 10 days then you may approach the Principal Nodal Officer of the bank. 

The address and contact details of HSBC’s Principal Nodal Officer are: Sabry Ali, The Hongkong and Shanghai Banking Corporation Limited, 

NESCO - IT Park Building 3, 9th Floor, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai – 400063, Email: pnohsbcbank@hsbc.co.in 

You can also use the online complaint form of the bank to raise a complaint at this level. 

If you haven’t received a resolution for your grievance from the bank within a turnaround time of 30 days or you are not happy with the resolution provided by the bank, you may write to the Banking Ombudsman as the next recourse: