HSBC believes in ensuring the best of customer care, along with top services being offered. If you are unhappy with the service or have a complaint regarding a product or an executive at HSBC, you can approach the bank in the following ways:
| HSBC Premier (Toll Free) | 1800 266 3456 or 1800 103 4722 |
| HSBC Advance (Toll Free) | 1800 267 3456 or 1800 102 2208 |
| Personal Banking | 1860 266 2667 or 1860 500 2255 |
You can make an online complaint on the HSBC website, by dropping in your details along with the complaint.
You can also call customer care over the phone.
Customers can send in their written complaints to complaints.india@hsbc.co.in.
Customers can also write to the manager of the customer care department at the following address:
The Manager
Customer Care Centre,
The Hongkong and Shanghai Banking Corporation Limited
Rajalakshmi, No 5 & 7
Cathedral Road
Chennai – 600086
You can always get in touch directly with the branch manager of the branch closest to you to report your incident.
The Customer Care of HSBC responds within 10 days.
Escalation Level 1:
If there is no response, the next step would be to send in your written complaint to the Regional Nodal Officer with the reference number, along with your loan account number. The Nodal Officer’s office can be reached between 9:30am to 6pm between Mondays to Friday.
| HSBC Bank Contact Number | +914445941217/ +914433401217/ +914439111217 |
| HSBC Bank Fax Number | +9104430134046 |
Escalation Level 2:
If the response received is dissatisfactory or delayed further, you can write to the Chief Nodal Officer at:
Chief Nodal Officer
Chief Nodal Officer
The Hongkong and Shanghai Banking Corporation NESCO - IT Park Bldg 3,
9th Flr, Nesco Complex,
Western Express Highway, Goregaon (East)
Mumbai - 400063
You can also send your complaint in an email to pnohsbcbank@hsbc.co.in
For further action, customers are advised to contact the Banking Ombudsman.
GST Rate of 18% Applicable for All Financial Services Effective July 1, 2017.
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