The steps that you need to go through to get information on Kotak Mahindra Bank home loans through their IVR system is given below:
Call the helpline number 1860 266 2666. Following are the messages/options that you will get:
|SMS Banking||SMS your statement-related requests to 9971056767 or 5676788|
|Virtual Query Assistant||For Virtual Query Assistant|
|Online form to submit your general queries and feedback||Online Queries & Feedback Form|
|Online form to write about unresolved queries||For Unresolved queries|
|Postal address||Kotak Mahindra Bank Ltd. P.O. Box: 16344, Mumbai - 400013, Maharashtra, India|
|Office address||Registered Office, 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai - 400051|
|Local phone banking numbers||
|Country-specific helpline numbers||
Here are some of the key points to remember when contacting the Kotak Mahindra customer service centre:
Kotak Mahindra Bank has a well-managed 4-tiered grievance redressal system in place. They provide the best assistance to effectively resolve your issues/grievances within a quick turnaround time. These are the 4 levels:
Kotak Mahindra Bank has Internal Ombudsmen (IO) appointed as per the Reserve Bank of India guidelines. If you haven’t received a resolution of your grievance from the bank within a turnaround time of 30 days or your complaint has been rejected by the bank or the resolution received is not satisfactory, you may write to the Banking Ombudsman to get your unsolved grievance resolved.
1. Link for lodging a complaint with the Banking Ombudsman - https://secweb.rbi.org.in/BO/precompltindex.htm
2. Link to register a complaint - https://www.kotak.com/content/dam/Kotak/Customer-Service/grievance-bank-services/banking_ombudsman2017.pdf
The concerned person will review and address the unresolved grievance within the bank without letting it get escalated to the Reserve Bank of India or the consumer court.
If you are not comfortable lodging an online complaint, it can also be raised through email/fax/post. Here are the addresses and jurisdictions of the Banking Ombudsmen of the bank:
|Ahmedabad||C/o Reserve Bank of India, La Gajjar Chambers, Ashram Road, Ahmedabad-380 009 STD Code: 079 Tel. No. 26582357/26586718 Email: firstname.lastname@example.org||Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu|
|Bengaluru||C/o Reserve Bank of India 10/3/8, Nrupathunga Road, Bengaluru -560 001 STD Code: 080 Tel. No. 22210771/22275629 Email: email@example.com||Karnataka|
|Bhopal||C/o Reserve Bank of India, Hoshangabad Road, Post Box No. 32, Bhopal-462 011 STD Code: 0755 Tel. No. 2573772/2573776 Email: firstname.lastname@example.org||Madhya Pradesh|
|Bhubaneswar||C/o Reserve Bank of India, Pt. Jawaharlal Nehru Marg, Bhubaneswar-751 001 STD Code: 0674 Tel. No. 2396207/2396008 Email: email@example.com||Odisha|
|Chandigarh||C/o Reserve Bank of India, 4th Floor, Sector 1, Chandigarh Tel. No. 0172 - 2721109 Email: firstname.lastname@example.org||Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana.|
|Chennai||C/o Reserve Bank of India, Fort Glacis, Chennai 600 001 STD Code: 044 Tel No. 25395964 Email: email@example.com||Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands|
|Guwahati||C/o Reserve Bank of India, Station Road, Pan Bazar Guwahati-781 001 STD Code: 0361 Tel.No.2542556/2540445 Email: firstname.lastname@example.org||Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura|
|Hyderabad||C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 STD Code: 040 Tel. No. 23210013/23243970 Email: email@example.com||Andhra Pradesh and Telangana|
|Jaipur||C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No. 12 Jaipur-302 004 STD Code: 0141 Tel. No. 0141-5107973 Email: firstname.lastname@example.org||Rajasthan|
|Kanpur||C/o Reserve Bank of India, M. G. Road, Post Box No. 82 Kanpur-208 001 STD Code: 0512 Tel. No. 2306278/2303004 Email: email@example.com||Uttar Pradesh (except for Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)|
|Kolkata||C/o Reserve Bank of India, 15, Netaji Subhash Road, Kolkata-700 001 STD Code: 033 Tel. No. 22304982 Email: firstname.lastname@example.org||West Bengal and Sikkim|
|Mumbai||C/o Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 STD Code: 022 Tel No. 23022028 Email: email@example.com||Maharashtra and Goa|
|New Delhi (I)||C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23725445/23710882 Email: firstname.lastname@example.org||Delhi|
|Patna||C/o Reserve Bank of India, Patna-800 001 STD Code: 0612 Tel. No. 2322569/2323734 Email: email@example.com||Bihar|
|Thiruvananthapuram||C/o Reserve Bank of India, Bakery Junction, Thiruvananthapuram-695 033 STD Code: 0471 Tel. No. 2332723/2323959 Email: firstname.lastname@example.org||Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region).|
|New Delhi (II)||C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23724856 Email: email@example.com||Haryana (except Panchkula, Yamuna Nagar, and Ambala Districts) and Ghaziabad, and Gautam Budh Nagar districts of Uttar Pradesh|
|Dehradun||C/o Reserve Bank of India, 74/1 GMVN Building, 3rd floor, Rajpur Road, Dehradun - 248 001 STD Code: 0135 Telephone: 2742003 Email: firstname.lastname@example.org||Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)|
|Ranchi||C/o Reserve Bank of India, 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001 STD Code: 0651 Telephone: 2210512 Email: email@example.com||Jharkhand|
|Raipur||C/o Reserve Bank of India, 54/949, Shubhashish Parisar, Satya Prem Vihar, Mahadev Ghat Road, Sundar Nagar, Raipur- 492013 STD Code: 0771 Telephone: 2242566 Email: firstname.lastname@example.org||Chhattisgarh|
|Jammu||C/o Reserve Bank of India, Rail Head Complex, Jammu- 180012 STD Code: 0191 Telephone: 2477617 Email: email@example.com||State of Jammu and Kashmir|
When you register a complaint with Banking Ombudsman you can track the complaint status online, the link for which is as follows - https://secweb.rbi.org.in/BO/ComplaintCheck.html
1. My email ID is not registered with the bank. How do I get it registered without visiting the branch?
If your email ID is not registered with the bank you can call the phone banking number (1860-266-2666) and place an email registration request with the customer care executive.
2. Within how many days of submitting a written request/query to the bank will it be processed?
You can expect to get the query addressed within 7 working days of placing the request with the bank.
3. Can I submit all types of queries related to home loan through the online query/feedback form?
If you are an existing home loan borrower you can place request for waiver of fees/charges, foreclosure statement, rate reduction, retrieval of unused PDCs, copy of documents, etc., through the online form. However, requests that require authentication cannot be submitted through it.
4. Where should I submit home loan queries and requests that need authentication?
You should send such queries/requests through the mailbox available inside Net Banking. Login to Kotak Mahindra Bank Net Banking using the following link - https://www.kotak.com/j1001mp/netapp/MainPage.jsp. While logging make sure to select ‘Take me Directly to’ - Mail option.
5. How to stop receiving unsolicited commercial telemarketing calls for Kotak Mahindra Bank products/services?
To stop unwelcome commercial/promotional telemarketing calls from Kotak Mahindra, register for the Do Not Call Register (DNCR) service of the bank. After 45 days of registration the calls will stop. If you still receive such calls inform customer support at 1860 266 2666 and mention the telephone number from which you got the call. However, if you are an existing customer you will continue receiving calls/SMS for your products/services such as transaction updates, payment reminders, etc.
6. Do I have to fill the grievance redressal form only in English or Hindi?
No, you are not mandated to fill the form in English or Hindi. Other than English or Hindi, you can fill the form in any of the regional languages given below:
7. I am not able to check my Kotak Mahindra Bank home loan application status online. Can I seek help from customer care?
To check the status through the tool you need to select ‘Home Loan’ and then choose ‘Application Form Number’ or ‘Lead Number’ or any other option you are comfortable with under ‘Select Identifier’. Just enter the identifier that you have chosen, and the status will appear on screen. If due to some reason you are still not able to check, you can approach the customer care number with your Application Form Number. The executive will give you the latest update.
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