Home Loan Customer Care Numbers

1. To get real time updates on loan application status over the phone and make changes to the application. 

1. To obtain details about the loan account, including the next loan release date, the outstanding balance, the EMI amount, and the due date. 

1. To alter personal information, seek a change in the due date, move between interest rate categories, and make other adjustments to the loan account. 

1. For requesting loan account statements and other related documents. 

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Home Loan Customer Care Details of Some of the Indian Banks

The following is the list of banks and their respective home loan customer care details:

Banks	Email Address	Customer Care Helpline number
ICICI Bank	customer.care@icicihfc.com nodal.office@icicihfc.com servicehead@icicihfc.com	ICICI HFC corporate office: +91 22 40093231 Toll-free: 1800 267 4455 ICICI HFC registered office: +91 22 26531414
SBI	customercare@sbi.co.in contactcentre@sbi.co.in	Toll number: 080 26599990 Toll-free: 1800 11 2018 1800 1234 1800 2100 1800 11 2211 1800 425 3800
Bank of Baroda	cs.ho@bankofbaroda.com	Missed call service: 8467001111 Toll-free: 1800 258 44 55 1800 102 44 55
HDFC	https://leads.hdfcbank.com/applications/webforms/apply/HDFC_CustomerCenter/Customer_Center.aspx	Missed call service: +91 9289200017 Toll-free: 1800 210 0018
Axis Bank	Nil	Non - Toll-free: +91 40 67174100 Toll-free: 1860 419 5555 1860 500 5555
Yes Bank	yestouch@yesbank.in	Toll-free: 1800 1200 From Outside India: +91 22 4935 0000
Kotak Mahindra Bank	https://www.kotak.com/en/help-center.html	1860 266 2666
Indiabulls	support@dhani.com helpdesk@indiabulls.com	Toll-free: 1800 572 7777
Bajaj Finserv	https://www.bajajfinserv.in/raise-a-request	Toll-free: 1800 103 3535
Home Credit	care@homecredit.co.in	+91 124 662 8888
Standard Chartered Bank	customer.care@sc.com Priority.Banking@sc.com	Cuttack, Mysore, Thiruvananthapuram, Visakhapatnam, Guwahati: 1800 345 1000 Pune, Mumbai, Bengaluru, Delhi, Hyderabad, Ahmedabad, Chennai, Kolkata: 6601 4444/ 3940 4444
Karnataka Bank	info@ktkbank.com	Toll-free: 1800 425 1444 1800 572 8031 Chargeable:‌ 080-2202 1500
IDFC Bank	customer.care@idfcfirstbank.com	Customers travelling abroad: 022 6248 5152 1860 500 9900
HSBC Bank	Nil	Toll-free: 1800 266 3456 1800 121 2208 From Overseas: +91 22 50166043
IndusInd Bank	reachus@indusind.com	022 68577777 022 44066666 022 42207777 1860 267 7777
Ujjivan Small Finance Bank	customercare@ujjivan.com	NRI Helpline No: 080 6868 2121 Toll-free: 1800 208 2121
Federal Bank	contact@federalbank.co.i	1800 425 1199 1800 420 1199
Tata Capital	contactus@tatacapital.com customercare.housing@tatacapital.com	Toll-free: 1800 267 6060
Aditya Birla Capital	finance@adityabirlacapital.com	1800 270 7000
Bank of India	BOI.CallCentre@bankofindia.co.in	Toll-free: 1800 220 229 1800 103 1906 Chargeable: 022 40919191
IDBI Bank	Nil	Toll-free: 1800 209 4324 1800 22 1070 Chargeable: 022 67719100 00912267719100
Fullerton India	namaste@fullertonindia.com	Toll-free: 1800 103 6001
RBL Bank	customercare@rblbank.com	+91 22 6115 6300
Karur Vysya Bank	customersupport@kvbmail.com	Toll-free: 1860 258 1916
Indian Overseas Bank	Nil	1800 890 4445 1800 425 4445
South Indian Bank	customercare@sib.co.in	1800 425 1809 1800 102 9408
Punjab National Bank	care@pnb.co.in	Tolled No.: 0120 2490000 Toll-free: 1800 180 2222 1800 103 2222 Landline: 011 28044907
Central Bank of India	cbsnethelp@centralbank.co.in	1800 22 1911
Bank of Maharashtra	mahaconnect@mahabank.co.in	1800 233 4526 1800 102 2636
HDB Financial Services (HDBFS) Personal Loan	customer.support@hdbfs.com	+91 44 4298 4541

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What is the Importance of Home Loan Customer Care?

The following are the importance of Home Loan Customer Care services:

1. General enquiry: Banks offer dedicated phone lines for Indian as well as NRI clients to resolve their general queries related any banking products including home loans.

1. Specific helplines: The following are the specific helpline modes offered by the bank for queries related to home loan and for other products as well: 

1. SMS: Through SMS, borrowers can report a variety of concerns, including tracking misplaced cards, checking account balances, and obtaining statements. In addition to answering questions more quickly, this service frees up customer support staff to handle additional inquiries. 

1. Social Media platforms: Customers can visit the official social media page of the bank and raise their concern, report a complaint, or share feedback. 

1. Internet Banking help desk: Customer need to register themselves for internet banking services to avail themselves of customer care service through net banking. 

1. Feedback: Customers can share any feedback or suggestion related to home loan, or any other products by submitting their feedback on the official bank website. 

1. Grievance redressal: If their problem is not resolved by customer service within a certain timeframe, consumers can use this well-organized system to raise their problems to senior management at the bank. 

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FAQs on Home Loan Customer Care

• How can I talk to bank customer care?

  There are several ways to communicate with bank customer service: by WhatsApp, SMS, toll-free or tolled phones, email sent from a registered email address, in-person at a branch, via mail, missed call service, and online redressal system.

• Is customer support available 24x7?

  No, the timing of customer care support depends upon the bank timing. All banks may not have 24x7 customer care support.

• How can I check my home loan balance?

  You can check your home loan balance through various modes, such as via SMS, loan statement, net banking, loan tracking page, by calling customer care number of the bank, or through the mobile of the borrower.

• What are the services offered through home loan customer care?

  You can report a complaint, share your feedback, or ask any queries related to home loan.

• Do home loan departments in banks have a dedicated customer care number?

  Yes, every bank has a dedicated customer care number for home loan departments that resolve the queries of the customer related to home loan.

• What are the repayment options available on home loans?

  The different types of repayment options available on home loans are Mobile Banking, internet banking, cheques, automated Payment through ECS, and standing instruction at branch.

• How is the interest rate fixed on home loans?

  The interest rate on home loans is determined depending upon certain factors such as loan tenure, credit history, loan amount, income of the borrower, bank policies, and current interest rates in the market.

• What are the different kinds of home loans available?

  The different types of home loans available are residential plots, purchase of old or new homes, and construction of houses on your own plot.

• What should I do if my grievance hasn't been resolved by home loan customer care?

  You can contact the bank's Grievance Redressal Cell or write to the senior management of the bank if your grievance has not been resolved within seven working days.

• What are the services offered through home loan customer care?

  The services offered through the home loan customer care are latest EMI payment, next due date, outstanding balance, current interest rate, change of payment method, and other related queries.

• Can I update my contact details by the home loan customer care number?

  Yes, you can update your contact details for your home loan by calling the home loan customer care number.

• What are the repayment options available on home loans?

  A home loan can be repaid through EMIs (Equated Monthly Instalments) over a period of 10 to 30 years as per the amortisation schedule decided by the lender.

• Do home loan departments in banks have a dedicated customer care number?

  Yes, home loan departments in some of the Indian banks have a dedicated customer care number where customers can contact for any queries related to home loan, such as payment option, premium, repayment options, and many more.

• How many home loans can a person take?

  There are no such specific rules in India for number of home loans that can be taken by a person. A customer can take five different loans from five different lenders if they possess five properties at once.

• How to query customer care for HDFC home loan?

  The home loan customer care for HDFC bank is 1800 210 0018 which is the toll-free helpline number.

• How can I check my home loan balance?

  You can check your home loan balance through net banking, mobile banking, loan statement, SMS service, calling the customer care number.

• What is the timing for home loan customer care number?

  There is no such specific timing for home loan customer care number as the customer care number is available for 24x7.