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  • HDFC Bank Home Loan Customer Care

    Toll-Free Number 18002100018

    HDFC Bank Customer Care IVR Manual

    Dial 080 1606161. The steps that you have to go through in the HDFC Bank hotline IVR call are:

    1. Namaskar. Welcome to HDFC Bank. After this message you will get the following options:

    2. To continue in English dial 1, in Hindi dial 2, in Kannada dial 3

    3. After selecting your preferred language you will get these options:

    • a. For details on bank account, credit card, loan or any other services dial 1.
    • b. To report loss or damage of card dial 2.
    • c. To change the language dial *.

    4. Press 1 and you will get the following options:

    • a. For Bank account details dial 1.
    • b. For credit card dial 2.
    • c. For loan dial 3.
    • d. For demat account dial 4.
    • e. For pre-paid or forex card dial 5.
    • f. To return to main menu dial 8.

    5. When you press 3 your call will be directed to the loan department and you can directly talk to a loan expert about your home loan queries.

    Alternately, when you dial 18002583838, a voice message will greet you with a disclaimer that only complaint-related issues will be entertained. Next, your call will be connected to a personal banking executive and on request he/she will transfer the call to the loan department.

    Ways to Reach HDFC Bank Customer Care

    Grievance Redressal Cell 1800 22 4060
    NRI account opening form Open NRI Account Form
    Missed Call Banking 91 9289200017
    SMS Banking Send SMS ‘HDFCHOME’ to 56767
    Online forms to register home-loan related queries
    Online email form Email Form
    Virtual Query Assistant: Chat with EVA Query Assistant
    Postal address HDFC Bank Ltd., Empire Plaza I, 1st Floor, LBS Marg, Chandan Nagar, Vikhroli West, Mumbai - 400 083

    Other Toll-Free Numbers

    Ahmedabad 079-64807999
    Aurangabad 0240-6480799
    Bengaluru 080-64807999
    Bhopal 0755-6480799
    Bhubaneswar 0674-6480799
    Chandigarh 0172-6480799
    Chennai 080-64807999
    Coimbatore 0422-6480799
    Dehradun 0135-6480799
    Guwahati 0361-7101800
    Hyderabad 040-64807999
    Indore 0731-6480799
    Jaipur 0141-6480799
    Kanpur 0512-6680600
    Kochi 0484-6480799
    Kolkata 033-64807999
    Lucknow 011-64807999
    Ludhiana 0161-6480799
    Madurai 0452-2559004
    Mumbai (Home Loans) 022-64807999
    Mysuru 0821-2545615
    Nagpur 0712-6480799
    Nashik 0253-6480799
    New Delhi 011-64807999
    Patna 0612-6690669
    Pune 020-64807999
    Raipur 0771-6480799
    Rajkot 0281-6480799
    Trivandrum 0471-6480799
    Vadodara 0265-6480799
    Vijayawada 0866-6480799
    Vishakhapatnam 0891-6480799

    NRI Phone Banking Numbers

    Country For NRI account opening assistance For existing account holders’ queries
    USA 855-207-8106 855-999-6061
    Canada 855-846-3731 855-999-6061
    UK 800-756-2993 -----
    Singapore 800-101-2798 800-101-2850
    Other Countries ---- 91-2267606161

    HDFC Bank Helpline Numbers

    City Helpline Number
    Ahmedabad +91 (79) 66307000
    Bangalore +91 (80) – 41182000
    Bhubaneswar +91 0674-6633300
    Chandigarh +91 (172) 6761000
    Chennai +91 (44) 23739400
    Coimbatore +91 (422) 4301100
    Dehradun 18604204222
    Hyderabad +91 (40) 66475001
    Indore +91 (0731) - 4223300
    Jaipur +91 (141) 4140888
    Kochi +91 (484) 666120
    Kolkata +91 (33) 6655 6655
    Lucknow +91 (522) 3989123
    Madhya Pradesh +91 (731) 4433333
    Mumbai +91 (22) 66636000
    Nagpur +91 (712) 2566000
    Nashik +91 (253) 6606000
    New Delhi +91 (11) 41115111
    Pune +91 (20) 25505000
    Raipur +91 (771) 4243100
    Surat +91 (261) 4141212
    Trivendrum 0471 - 3020300
    Vadodara +91 (265) 2308400

    Points to Remember

    Here are some important things to know about contacting IDBI customer care centre:

    1. The toll-free number customer centre number 1800 22 4060 can be accessed from BSNL and MTNL landlines all through the week, anytime between 8:00 a.m. to 8:00 p.m. (Monday to Friday) and between 8:00 a.m. to 4:00 p.m. on Saturday and Sunday.
    2. You can directly report a complaint with HDFC Bank without validating yourself by calling on the toll-free number 1800 258 3838.
    3. The number 1800 258 3838 is operational 24*7 and can be reached by the Indian customers anytime between 8:00 a.m. to 8:00 p.m. on all days including Sundays and other holidays.
    4. Loan-related services are available between 8:00 a.m. to 8:00 p.m. on all days of the week throughout the year.
    5. If you are residing in any other city, except for those which are mentioned above, use the tool given here: https://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking. You can find the phone banking numbers for other cities using this tool.
    6. New customers can reach out to the customer care executives of HDFC Bank through phone in the following ways:
    Let Us Call You Fill the call back form .
    Request Call Back Fill in your details in the pop-up form under ‘Request Call Back
    Give a Missed Call Give a missed call on +91-9289200017 for availing a new home loan
    NRIs who belong to other countries besides USA, UK, Canada, and Singapore You will receive a call from the executives by filling the HDFC Webform
    Both resident Indians and NRI customers can ask their queries through this online query/complaint/feedback form For online queries

    Redressal of Complaints and Grievance System

    HDFC Bank has an efficient 4-step grievance redressal system to address the grievances of the customers. These are the 4 levels of HDFC Bank Grievance Redressal System:

    Step 1:

    Online Complaint form
    Contact Us Form
    Call the customer service centre 1800 258 3838 or other local helpline numbers given above.
    Visit the nearest branch of the bank Branch Locator
    postal address HDFC Bank Ltd., Empire Plaza I, 1st Floor, LBS Marg, Chandan Nagar, Vikhroli West, Mumbai - 400 083

    Step 2:

    If you don’t receive a satisfactory response from the customer support team at Step 1 within 10 working days you can approach the Grievance Redressal Officer (GRO). You can do that in any the following ways:

    Email Form Select the Email Form
    Call GRO on the toll-free number 022-28569303 Days: Monday to Friday Timing: 9:30 a.m. to 6:30 p.m. Days: Saturday Timing: 9:30 a.m. to 1:30 p.m.
    Toll-free number Grievance Redressal Cell 1800224060 Days: Monday to Saturday (not available on 2nd and 4th Saturdays and bank holidays) Timing: 9:30 a.m. to 5:30 p.m.
    • Write to them at the following addresses
    • Ripal Kumar Sheth, Grievance Redressal Officer, Grievance Redressal Cell, HDFC Bank Ltd., 12th Floor, "C" Wing, Trade World, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel (West), Mumbai- 400 013.
    • Ms. Punam Umesh Naik, Grievance Redressal Officer, Grievance Redressal Cell, HDFC Bank Ltd, 2nd Floor, Zenith House, Mahalaxmi, Mumbai-400034.

    Step 3:

    • In case you don’t get a satisfactory resolution at Step 2 within 10 working days, you can escalate the matter to the Principal Nodal Officer
      Complaint Form Register your complaint.;
      Postal Address Ms. Zenobia Neville Mehta, Mumbai Corporate, HDFC Bank Ltd., 5th Floor, Tower B, Peninsula Business Park,Lower Parel West,Mumbai-400013 Phone- 022- 62841505 FAX- 022-30788580

    Step 4:

    If you don’t get a satisfactory response from any the above-mentioned channels within a turnaround time of 30 working days of registering a complaint then you may approach the Banking Ombudsmen.

    Here are the addresses and jurisdictions of the Banking Ombudsmen of the bank who are appointed by the Reserve Bank of India:

    Centre Jurisdiction
    Ahmedabad Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
    Bengaluru Karnataka
    Bhopal Madhya Pradesh
    Bhubaneswar Odisha
    Chandigarh Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana.
    Chennai Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands
    Guwahati Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura
    Hyderabad Andhra Pradesh and Telangana
    Jaipur Rajasthan
    Kanpur Uttar Pradesh (except for Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar,Baghpat, Meerut,Bijnor,and Amroha(Jyotiba Phule Nagar)
    Kolkata West Bengal and Sikkim
    MumbaiI Districts of Mumbai, Mumbai Suburban and Thane
    Mumbai II Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane)
    New Delhi (I) Delhi
    Patna Bihar
    Thiruvananthapuram Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region).
    New Delhi (II) Haryana (except Panchkula, Yamuna Nagar,and Ambala Districts) and Ghaziabad,and Gautam Budh Nagar districts of Uttar Pradesh
    Dehradun Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)
    Ranchi Jharkhand
    Raipur Chhattisgarh
    Jammu State of Jammu and Kashmir

    FAQs on HDFC Bank Home Loan Customer Care

    1. What is the HDFC home loan customer care number?

      You can reach HDFC home loan customer care on 1800 210 0018.

    2. How can I locate the nearest HDFC home loan office?

      You can locate the nearest HDFC home loan office by visiting HDFC Branch Locator

    3. Can I register my complaint online?

      Yes, you can register your complaint online.

    4. Can I apply for a home loan through a missed call?

      Yes, you can give a missed call on +91-9289200017.

    5. Can I apply for an HDFC home loan online?

      Yes, you can apply for an HDFC home loan online.

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