HDFC Bank Home Loan Customer Care

HDFC Bank Customer Care IVR Manual

Dial 080 1606161. The steps that you have to go through in the HDFC Bank hotline IVR call are:

1. Namaskar. Welcome to HDFC Bank. After this message you will get the following options:

2. To continue in English dial 1, in Hindi dial 2, in Kannada dial 3

3. After selecting your preferred language you will get these options:

• a. For details on bank account, credit card, loan or any other services dial 1.
• b. To report loss or damage of card dial 2.
• c. To change the language dial *.

4. Press 1 and you will get the following options:

• a. For Bank account details dial 1.
• b. For credit card dial 2.
• c. For loan dial 3.
• d. For demat account dial 4.
• e. For pre-paid or forex card dial 5.
• f. To return to main menu dial 8.

5. When you press 3 your call will be directed to the loan department and you can directly talk to a loan expert about your home loan queries.

Alternately, when you dial 18002583838, a voice message will greet you with a disclaimer that only complaint-related issues will be entertained. Next, your call will be connected to a personal banking executive and on request he/she will transfer the call to the loan department.

Ways to Reach HDFC Bank Customer Care

Other Toll-Free Numbers

NRI Phone Banking Numbers

HDFC Bank Helpline Numbers

Points to Remember

Here are some important things to know about contacting IDBI customer care centre:

Redressal of Complaints and Grievance System

HDFC Bank has an efficient 4-step grievance redressal system to address the grievances of the customers. These are the 4 levels of HDFC Bank Grievance Redressal System:

Step 1:

Step 2:

If you don’t receive a satisfactory response from the customer support team at Step 1 within 10 working days you can approach the Grievance Redressal Officer (GRO). You can do that in any the following ways:

Step 3:

• In case you don’t get a satisfactory resolution at Step 2 within 10 working days, you can escalate the matter to the Principal Nodal Officer

  Complaint Form	Register your complaint.;
  Postal Address	Ms. Zenobia Neville Mehta, Mumbai Corporate, HDFC Bank Ltd., 5th Floor, Tower B, Peninsula Business Park,Lower Parel West,Mumbai-400013 Phone- 022- 62841505 FAX- 022-30788580