A "low interest" loan shouldn't mean you have very little interest in paying it back!
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    HDFC Bank Home Loans Customer Care

    Bank Name
    Interest Rate Range
    Processing Fee Range
    Loan Amount
    Tenure Range
    9.45% Floating
    0% to 0.5% (max. ₹11,500) One time fee
    5L - 10Crs
    1-30 Years
    Response Time Within 30 minutes
    What you'll love
    Fees & Charges
    Good to Know
    Eligibility Criteria
    9.40% Floating
    0% to 0.5% (max. ₹11,500) One time fee
    5L - 10Crs Women's Special!
    1-30 Years
    Response Time Within 30 minutes
    What you'll love
    Fees & Charges
    Good to Know
    Eligibility Criteria


    A leading bank with a wide customer base, HDFC Bank is extremely popular too. The customers swear by its flawless customer care service. There are multiple mediums through which the customers can get in touch with the bank’s customer care service and get them to solve their problems, answer their queries and any other requests with respect to banking with HDFC Bank.

    HDFC Bank Home Loan Customer Care Toll Free Numbers:

    You can contact HDFC Bank on the following toll free number numbers. You can contact toll free for any enquires/ complaints/issues. They can be reached anytime, anywhere:

    For queries by resident customers:

    • The toll free number for resident customers residing in major cities like Ahmedabad / Bengaluru / Chennai / Delhi & NCR / Hyderabad / Kolkata / Mumbai / Pune is 6160 6161.
    • In Banking services all IVR transactions are available 24x7 and Agent assisted services are available between 8.00 am to 8.00 pm every day.
    • For Loan services it is available between 8:00 a.m. to 8:00 p.m. on all days including Sundays and Bank Holidays.
    • Calling these numbers will get you in touch with the customer care executives who are available to help you. Please note that they will give you information about your accounts and other queries but only after running an identification check to ascertain that you are the account holder.

    Toll free numbers for NRI customers –

    • USA (Toll Free) 855-999-6061
    • Canada (Toll Free) 855-999-6061
    • Singapore (Toll Free) 800-101-2850
    • Other Countries 91-2267606161

    HDFC Bank Home Loan Query/Complaint form:

    • The bank gives you an option of putting down your complaints on the query form which you can fill on the bank’s website. You just have to provide some basic details and the bank’s customer care service will get in touch with you to resolve your queries.
    • You can also visit the bank branch and speak to the customer care service directly.

    HDFC Home Loan Customer Care Addresses:

    You can also write and post your query at the following address –

    HDFC Bank Ltd., New Bldg.; "A" Wing 2nd floor,

    26-A Narayan Properties, Chandivali Farm Road,

    Off Saki Vihar Road, Chandivali,

    Andheri (East), Mumbai- 400 072

    • The bank’s swift customer care service will take up your complaint and address it as early as possible.
    • HDFC customer care also gives you the option of tracking the status of your complaint and they assure you of receiving a response within 10 days.

    HDFC Bank Grievance Redressal system:

    HDFC Bank has a grievance redressal system in place as per which if the financial products offered have not satisfied you or you aren’t happy with the bank’s service there is a grievance redressal system in place for each one of these via which you can put out your complaints to the bank regarding any issues faced.

    Apart from phone and email you can use different channels to reach to the bank to get information on products and services and also submit the grievance to the bank. If you have a grievance regarding your home loan (retail banking), please follow the following process –

    You can just go on the bank website’s grievance redressal page and fill in the grievance form and submit them. It will be addressed within 10 working days.

    You can also call on the following numbers –

    Call Center:

    Number - 1800 22 4060

    Timings on weekdays - 8.00 a.m. - 8.00 p.m

    Timings on weekends - 8.00 a.m. - 4.00 p.m

    These are the Toll-free from BSNL / MTNL Landline you can use.

    Grievance Redressal Officer (Banking Products)

    Number - 022-28569303

    On Monday to Friday - 9.30 a.m. - 6.30 p.m

    Saturday - 9.30 a.m. - 1.30 p.m.

    About HDFC Bank:

    HDFC Bank is one of the leading banks in India. It offers a wide range of financial products and services. It has strong customer base and widespread network in the country.

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