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  • HDFC Bank Home Loan Customer Care

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  • Toll-Free Number 18002583838
    1800224060

    HDFC Bank Customer Care IVR Manual

    Dial 080 1606161. The steps that you have to go through in the HDFC Bank hotline IVR call are:

    1. Namaskar. Welcome to HDFC Bank. After this message you will get the following options:

    2. To continue in English dial 1, in Hindi dial 2, in Kannada dial 3

    3. After selecting your preferred language you will get these options:

    • a. For details on bank account, credit card, loan or any other services dial 1.
    • b. To report loss or damage of card dial 2.
    • c. To change the language dial *.

    4. Press 1 and you will get the following options:

    • a. For Bank account details dial 1.
    • b. For credit card dial 2.
    • c. For loan dial 3.
    • d. For demat account dial 4.
    • e. For pre-paid or forex card dial 5.
    • f. To return to main menu dial 8.

    5. When you press 3 your call will be directed to the loan department and you can directly talk to a loan expert about your home loan queries.

    Alternately, when you dial 18002583838, a voice message will greet you with a disclaimer that only complaint-related issues will be entertained. Next, your call will be connected to a personal banking executive and on request he/she will transfer the call to the loan department.

    Ways to Reach HDFC Bank Customer Care

    Grievance Redressal Cell 1800 22 4060
    NRI account opening form Open NRI Account Form
    Missed Call Banking 91 9289200017
    SMS Banking Send SMS ‘HDFCHOME’ to 56767
    Online forms to register home-loan related queries
    Online email form Email Form
    Virtual Query Assistant: Chat with EVA Query Assistant
    Postal address HDFC Bank Ltd., Empire Plaza I, 1st Floor, LBS Marg, Chandan Nagar, Vikhroli West, Mumbai - 400 083

    Other Toll-Free Numbers

    City Toll Free Numbers
    Ahmedabad (079) 61606161
    Bangalore (080) 61606161
    Chandigarh (0172) 61606161
    Chennai (044) 61606161
    Cochin (0484) 61606161
    Mumbai (022) 61606161
    New Delhi and NCR (011) 61606161
    Pune (020) 61606161
    Hyderabad (040) 61606161
    Indore (0731) 61606161
    Jaipur (0141) 61606161
    Kolkata (033) 61606161
    Lucknow (0522) 61606161

    NRI Phone Banking Numbers

    Country For NRI account opening assistance For existing account holders’ queries
    USA 855-207-8106 855-999-6061
    Canada 855-846-3731 855-999-6061
    UK 800-756-2993 -----
    Singapore 800-101-2798 800-101-2850
    Other Countries ---- 91-2267606161

    HDFC Bank Helpline Numbers

    Ahmedabad +91 (79) 66307000
    Bangalore +91 (80) – 41182000
    Bhubaneswar +91 0674-6633300
    Chandigarh +91 (172) 6761000
    Chennai +91 (44) 23739400
    Coimbatore +91 (422) 4301100
    Dehradun 18604204222
    Hyderabad +91 (40) 66475001
    Indore +91 (0731) - 4223300
    Jaipur +91 (141) 4140888
    Kochi +91 (484) 666120
    Kolkata +91 (33) 6655 6655
    Lucknow +91 (522) 3989123
    Madhya Pradesh +91 (731) 4433333
    Mumbai +91 (22) 66636000
    Nagpur +91 (712) 2566000
    Nashik +91 (253) 6606000
    New Delhi +91 (11) 41115111
    Pune +91 (20) 25505000
    Raipur +91 (771) 4243100
    Surat +91 (261) 4141212
    Trivendrum 0471 - 3020300
    Vadodara +91 (265) 2308400

    Points to Remember

    Here are some important things to know about contacting IDBI customer care centre:

    1. The toll-free number customer centre number 1800 22 4060 can be accessed from BSNL and MTNL landlines all through the week, anytime between 8:00 a.m. to 8:00 p.m. (Monday to Friday) and between 8:00 a.m. to 4:00 p.m. on Saturday and Sunday.
    2. You can directly report a complaint with HDFC Bank without validating yourself by calling on the toll-free number 1800 258 3838.
    3. The number 1800 258 3838 is operational 24*7 and can be reached by the Indian customers anytime between 8:00 a.m. to 8:00 p.m. on all days including Sundays and other holidays.
    4. Loan-related services are available between 8:00 a.m. to 8:00 p.m. on all days of the week throughout the year.
    5. If you are residing in any other city, except for those which are mentioned above, use the tool given here: https://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking. You can find the phone banking numbers for other cities using this tool.
    6. New customers can reach out to the customer care executives of HDFC Bank through phone in the following ways:
    Let Us Call You Fill the call back form .
    Request Call Back Fill in your details in the pop-up form under ‘Request Call Back
    Give a Missed Call Give a missed call on +91-9289200017 for availing a new home loan
    NRIs who belong to other countries besides USA, UK, Canada, and Singapore You will receive a call from the executives by filling the HDFC Webform
    Both resident Indians and NRI customers can ask their queries through this online query/complaint/feedback form For online queries

    Redressal of Complaints and Grievance System

    HDFC Bank has an efficient 4-step grievance redressal system to address the grievances of the customers. These are the 4 levels of HDFC Bank Grievance Redressal System:

    Step 1:

    Online Complaint form
    Contact Us Form
    Call the customer service centre 1800 258 3838 or other local helpline numbers given above.
    Visit the nearest branch of the bank Branch Locator
    postal address HDFC Bank Ltd., Empire Plaza I, 1st Floor, LBS Marg, Chandan Nagar, Vikhroli West, Mumbai - 400 083

    Step 2:

    If you don’t receive a satisfactory response from the customer support team at Step 1 within 10 working days you can approach the Grievance Redressal Officer (GRO). You can do that in any the following ways:

    Email Form Select the Email Form
    Call GRO on the toll-free number 022-28569303 Days: Monday to Friday Timing: 9:30 a.m. to 6:30 p.m. Days: Saturday Timing: 9:30 a.m. to 1:30 p.m.
    Toll-free number Grievance Redressal Cell 1800224060 Days: Monday to Saturday (not available on 2nd and 4th Saturdays and bank holidays) Timing: 9:30 a.m. to 5:30 p.m.
    • Write to them at the following addresses
    • Ripal Kumar Sheth, Grievance Redressal Officer, Grievance Redressal Cell, HDFC Bank Ltd., 12th Floor, "C" Wing, Trade World, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel (West), Mumbai- 400 013.
    • Ms. Punam Umesh Naik, Grievance Redressal Officer, Grievance Redressal Cell, HDFC Bank Ltd, 2nd Floor, Zenith House, Mahalaxmi, Mumbai-400034.

    Step 3:

    • In case you don’t get a satisfactory resolution at Step 2 within 10 working days, you can escalate the matter to the Principal Nodal Officer
      Complaint Form Register your complaint.;
      Postal Address Ms. Zenobia Neville Mehta, Mumbai Corporate, HDFC Bank Ltd., 5th Floor, Tower B, Peninsula Business Park,Lower Parel West,Mumbai-400013 Phone- 022- 62841505 FAX- 022-30788580

    Step 4:

    If you don’t get a satisfactory response from any the above-mentioned channels within a turnaround time of 30 working days of registering a complaint then you may approach the Banking Ombudsmen.

    Here are the addresses and jurisdictions of the Banking Ombudsmen of the bank who are appointed by the Reserve Bank of India:

    Centre Jurisdiction
    Ahmedabad Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
    Bengaluru Karnataka
    Bhopal Madhya Pradesh
    Bhubaneswar Odisha
    Chandigarh Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana.
    Chennai Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands
    Guwahati Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura
    Hyderabad Andhra Pradesh and Telangana
    Jaipur Rajasthan
    Kanpur Uttar Pradesh (except for Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar,Baghpat, Meerut,Bijnor,and Amroha(Jyotiba Phule Nagar)
    Kolkata West Bengal and Sikkim
    MumbaiI Districts of Mumbai, Mumbai Suburban and Thane
    Mumbai II Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane)
    New Delhi (I) Delhi
    Patna Bihar
    Thiruvananthapuram Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region).
    New Delhi (II) Haryana (except Panchkula, Yamuna Nagar,and Ambala Districts) and Ghaziabad,and Gautam Budh Nagar districts of Uttar Pradesh
    Dehradun Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)
    Ranchi Jharkhand
    Raipur Chhattisgarh
    Jammu State of Jammu and Kashmir

    Customer FAQ’s

    1. I am unable to check the status of my HDFC Bank home loan application online. Whom should I approach?

    If you are not able to check the status of your home loan that you have applied for with HDFC Bank, you can either call the local helpline number of your area or can visit the nearest HDFC Bank branch to know the latest update.

    2. Within how much time of registering a complaint can I expect to get a response?

    Once you register a complaint using the online complaint form, the customer care executives will shortly call you to discuss the matter.

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