A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • Federal Bank Home Loan Customer Care

    Toll-Free Number 18004201199
    Chargeable Customer Care Number 914842630994

    Federal Bank Home Loan IVR Manual

    Dial 1800 420 1199. The steps you have to go through in the Federal Bank hotline IVR call are:

    1. Welcome to Federal Bank.
    2. To speak in English press 1, for Hindi press 2, for Malayalam press 3, for Tamil press 4, for Kannada press 5, for Marathi press 6, for Telugu press 7, for Gujarati press 8, and for Bengali press 9.
    3. Once the language is selected, your call will be transferred to the phone banking officer of Federal Bank. You can address any of your queries to the officer or can register your complaints.

    Other Ways to Reach Federal Bank Home Loan Hotlines

    Virtual Query Assistance Chat box ‘Feddy’
    • support@federalbank.co.in
    • contact@federalbank.co.in
    • nrisupport@federalbank.co.in (for NRI customers)
    Postal address
    The Federal Bank Ltd.,Corporate Office,Federal Towers,Aluva, Kerala,India - 683 101

    Points to Remember

    Here are some of the important points that you should remember before contacting the Federal Bank customer care center:

    1. The phone banking helpline numbers 1800-420-1199 and 1800-425-1199 are operational 24x7 and can be reached by the existing and non-customers from anywhere in India.
    2. The international helpline numbers +91 484 2630994/91 484 2630995 are also available 24/7 to assist the NRI customers.
    3. Customers can write to the postal address of the company or email to contact@federalbank.co.in or support@federalbank.co.in with any query or complaints at contact@federalbank.co.in
    4. NRI customers can write their queries and complaints to nrisupport@federalbank.co.in
    5. While writing to the bank regarding your general queries make sure to mention your full name and account number on the letter. Also, ensure to specify any two of the following details to get an effective and faster response:
      • Communication address registered with the bank
      • Customer ID
      • Last 3 transactions
    6. If you have any queries related to FedNet Internet Banking, you can either write to the bank to their postal address or can mail them at fednetinfo@federalbank.co.in.
    7. While writing to the bank regarding your FedNet Internet Banking-related queries specify your full name, FedNet user ID, and email ID that is registered with the bank. You also need to mention any two of the following details:
      • Date of Birth
      • Customer ID
    8. To get faster services make sure to call the customer service center of Federal Bank from your registered mobile number. The customer identification steps get simplified when you call from your registered mobile numbers.
    9. If you don’t want telemarketing calls you can avail the ‘Don’t Call Registry’ facility using this link: https://www.federalbank.co.in/do-not-call-registry. After 30 days of availing this facility, you will cease receiving any more promotional calls from the bank.
    10. You can seek virtual assistance from Federal Bank customer care center through their 24/7 chat support ‘Ask Anita’. Chat with Anita using the chat box available on the bottom-left side of the bank’s official website. Type your query related to home loan to get immediate assistance.
    11. To activate the Tele Banking facility, you will have to register through Federal Bank IVR hotline number.
    12. After the registration is done, get a Telephone Personal Identification Number (T-PIN) by calling the Phone Banking hotline.
    13. You can register the TPIN with the help of the customer contact centre executives of the bank.
    14. The telebanking facility of Federal Bank can be availed from any mobile connection or landline number.
    15. If you don't want to register from telebanking facility through IVR number, submit a request to activate the telebanking facility at your branch by downloading and filling up the ‘Tele Banking’ form from the following link: https://www.federalbank.co.in/forms-and-stationery. Alternately, you can do that by visiting the nearest branch.
    16. NRI customers can contact the officials positioned at the Overseas Representative Offices regarding home loan-related queries at the following addresses:

    Redressal of Complaints and Grievance System

    In case you are not happy with the home loan services provided by Federal Bank you can write to the Grievance Redressal Team at the following email IDs:

    • Indian customers - support@federalbank.co.in
    • NRI customers - nrisupport@federalbank.co.in

    Federal Bank also has a four-level grievance redressal system in place. Here are the details:

    Level 1:

    • Call the customer service center and speak to an executive using the 24-hour customer care number 1800-425-1199/1800-420-1199
    • Visit the nearest branch of the bank and get your concerns addressed. Use this branch locator to locate a branch near you: https://www.federalbank.co.in/atm-branch-locator
    • Submit your complaint online through this link: https://www.federalbank.co.in/grievance
    • Write to the customer care center using this online form: https://www.federalbank.co.in/documents/10180/86180/Complaint+Form.pdf/1f5e6070-605a-40fe-81fe-a6a8963d485a

    Level 2:

    • In case you register a complaint with the customer support team of the bank and they fail to get back to you with a satisfactory response you are free to go to the zonal nodal officers.

    Level 3:

    • If your problem is not resolved at the first level of Grievance Redressal or you are not happy with the response, then you are free to approach the Chief Operating Officer. Her address and contact details are as follows: Ms. Shalini Warrier , CEO's Secretariat,Federal Bank Limited, Federal Towers, Bank Junction,Aluva, Kerala, India - 683 101, Tel:91 484 2626366, Email:support@federalbank.co.in
    • In case you are still not happy with the response that you received from the above-mentioned banking channels, you can escalate the matter to the Managing Director and CEO of Federal Bank. Write to him at the following address: Shri. Shyam Srinivasan, The Federal Bank Ltd., Corporate Office, Federal Towers, Aluva, Kerala,India - 683 101, Tel:0484-2622672
    • If you don’t get a satisfactory response at the bank level within a turnaround time of 30 days, you can write to the Banking Ombudsmen of Federal Bank appointed as per the Reserve Bank of India directive.

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