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  • Federal Bank Home Loans Customer Care

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  • Toll-Free Number 18004201199
    18004251199
    Chargeable Customer Care Number 914842630994
    914842630995

    Federal Bank Home Loan IVR Manual

    Dial 1800 420 1199. The steps you have to go through in the Federal Bank hotline IVR call are:

    1. Welcome to Federal Bank.
    2. To speak in English press 1, for Hindi press 2, for Malayalam press 3, for Tamil press 4, for Kannada press 5, for Marathi press 6, for Telugu press 7, for Gujarati press 8, and for Bengali press 9.
    3. Once the language is selected, your call will be transferred to the phone banking officer of Federal Bank. You can address any of your queries to the officer or can register your complaints.

    Other Ways to Reach Federal Bank Home Loan Hotlines

    Virtual Query Assistance Chat box ‘Ask Anita’
    Download complaint form online to register complaints Register your complaints
    Email
    • support@federalbank.co.in
    • contact@federalbank.co.in
    • nrisupport@federalbank.co.in (for NRI customers)
    KYC Status Check Check your KYC Status
    Postal address The Federal Bank Ltd.,Corporate Office,Federal Towers,Aluva, Kerala,India - 683 101

    Points to Remember

    Here are some of the important points that you should remember before contacting the Federal Bank customer care center:

    1. The phone banking helpline numbers 1800-420-1199 and 1800-425-1199 are operational 24x7 and can be reached by the existing and non-customers from anywhere in India.
    2. The international helpline numbers +91 484 2630994/91 484 2630995 are also available 24/7 to assist the NRI customers.
    3. Customers can write to the postal address of the company or email to contact@federalbank.co.in or support@federalbank.co.in with any query or complaints at contact@federalbank.co.in
    4. NRI customers can write their queries and complaints to nrisupport@federalbank.co.in
    5. While writing to the bank regarding your general queries make sure to mention your full name and account number on the letter. Also, ensure to specify any two of the following details to get an effective and faster response:
      • Communication address registered with the bank
      • Customer ID
      • Last 3 transactions
    6. If you have any queries related to FedNet Internet Banking, you can either write to the bank to their postal address or can mail them at fednetinfo@federalbank.co.in.
    7. While writing to the bank regarding your FedNet Internet Banking-related queries specify your full name, FedNet user ID, and email ID that is registered with the bank. You also need to mention any two of the following details:
      • Date of Birth
      • Customer ID
    8. To get faster services make sure to call the customer service center of Federal Bank from your registered mobile number. The customer identification steps get simplified when you call from your registered mobile numbers.
    9. If you don’t want telemarketing calls you can avail the ‘Don’t Call Registry’ facility using this link: https://www.federalbank.co.in/do-not-call-registry. After 30 days of availing this facility, you will cease receiving any more promotional calls from the bank.
    10. You can seek virtual assistance from Federal Bank customer care center through their 24/7 chat support ‘Ask Anita’. Chat with Anita using the chat box available on the bottom-left side of the bank’s official website. Type your query related to home loan to get immediate assistance.
    11. To activate the Tele Banking facility, you will have to register through Federal Bank IVR hotline number.
    12. After the registration is done, get a Telephone Personal Identification Number (T-PIN) by calling the Phone Banking hotline.
    13. You can register the TPIN with the help of the customer contact centre executives of the bank.
    14. The telebanking facility of Federal Bank can be availed from any mobile connection or landline number.
    15. If you don't want to register from telebanking facility through IVR number, submit a request to activate the telebanking facility at your branch by downloading and filling up the ‘Tele Banking’ form from the following link: https://www.federalbank.co.in/forms-and-stationery. Alternately, you can do that by visiting the nearest branch.
    16. NRI customers can contact the officials positioned at the Overseas Representative Offices regarding home loan-related queries at the following addresses:
    • Relationship Managers at the United Arab Emirates:
    Contact Details Jurisdiction
    +971561521929 Email: chintalapati@federalbank.co.in Dubai
    +971523219514 Email: arjit@federalbank.co.in Dubai
    +971527622355 Email: rijo@federalbank.co.in Abu Dhabi
    +971586677307 Email: basilk@federalbank.co.in Abu Dhabi
    +971528247783 Email: siddharthvm@federalbank.co.in Abu Dhabi
    +971561652230 Email: paras@federalbank.co.in Dubai
    +971522523848 Email: akhiln@federalbank.co.in Dubai
    +971551020205 Email: akhils@federalbank.co.in National Paints, Al Nadha, Ajman, RAK, Ummal Quin
    +971505846706 Email: rakeshv@federalbank.co.in Sharjah, Fujairah, Khor Fakkan, Kalba, Dibba
    +971558704770 Email: anujoseph@federalbank.co.in Abu Dhabi
    • Relationship Managers (Loan) at UAE:
    Contact Details Jurisdiction
    +971507987130 Email: sandeep.s@federalbank.co.in Abu Dhabi
    +971507987235 Email: arjun.a@federalbank.co.in Sharjah
    +971506966543 Email: ravism@federalbank.co.in Dubai
    • Relation Managers at Qatar:
    Contact Details Jurisdiction
    +97470447879 Email: aravindank@federalbank.co.in Qatar
    +97477362440 Email: parasuramar@federalbank.co.in Qatar
    +97477545250 Email: sachintv@federalbank.co.in Qatar
    • Relation Managers at Kuwait:
    Postal address Postal address
    +96551153716 Email: rahulrajagopal1@federalbank.co.in Kuwait
    +96566690827 Email: akhil@federalbank.co.in Kuwait
    +96555666983 Email: clinto@federalbank.co.in Kuwait
    • Relation Managers at Oman:
    Contact Details Jurisdiction
    +96899421559 Email: sanyal@federalbank.co.in Oman
    +96898143508 Email: pranavp@federalbank.co.in Oman
    • NRI customers can also write to the following representative office email id:
    Contact Details Jurisdiction
    Email: binuthomas@federalbank.co.in Abu Dhabi
    Email: vikasparmar@federalbank.co.in Dubai
    • Customers can also write to the regional offices of Federal Bank regarding any of their queries/feedbacks/complaints at the following email addresses:
    Centre Contact Details
    Ahmedabad Email: ahdy@federalbank.co.in
    Alapuzha Email: apyy@federalbank.co.in
    Aluva Email: alwy@federalbank.co.in
    Attingal Email: atly@federalbank.co.in
    Bangalore North Email: bgny@federalbank.co.in
    Bangalore South Email: bgsy@federalbank.co.in
    Bhubaneswar Email: bbsy@federalbank.co.in
    Chandigarh Email: cghy@federalbank.co.in
    Chennai Email: mdsy@federalbank.co.in
    Coimbatore Email: cbey@federalbank.co.in
    Ernakulam Email: ekmy@federalbank.co.in
    New Delhi East Email: ndey@federalbank.co.in
    New Delhi West Email: ndwy@federalbank.co.in
    Guwahati Email: ghty@federalbank.co.in
    Hyderabad Email: hydy@federalbank.co.in
    Indore Email: idry@federalbank.co.in
    Irinjalakuda Email:ijky@federalbank.co.in
    Kannur Email: cnny@federalbank.co.in
    Kolhapur Email: khry@federalbank.co.in
    Kolkata Email: caly@federalbank.co.in
    Kollam Email: qlny@federalbank.co.in
    Kottayam Email: ktmy@federalbank.co.in
    Kozhikode Email: kkdy@federalbank.co.in
    Madurai Email: mduy@federalbank.co.in
    Malappuram Email: mpmy@federalbank.co.in
    Mangalore Email: mgry@federalbank.co.in
    Mavelikara Email: mvky@federalbank.co.in
    Mumbai Email: bbyy@federalbank.co.in
    Muvattupuzha Email: mpzy@federalbank.co.in
    Navi Mumbai Email: nbyy@federalbank.co.in
    New Delhi Email: ndcy@federalbank.co.in
    Pala Email: play@federalbank.co.in
    Palakkad Email: pgty@federalbank.co.in
    Pathanamthitta Email: ptay@federalbank.co.in
    Pune Email: pney@federalbank.co.in
    Salem Email: slmy@federalbank.co.in
    Surat Email: srty@federalbank.co.in
    Thiruvananthapuram Email: tvmy@federalbank.co.in
    Thodupuzha Email: tpzy@federalbank.co.in
    Thrissur Email: tcry@federalbank.co.in
    Tiruvalla Email: tlay@federalbank.co.in

    Redressal of Complaints and Grievance System

    In case you are not happy with the home loan services provided by Federal Bank you can write to the Grievance Redressal Team at the following email IDs:

    • Indian customers - support@federalbank.co.in
    • NRI customers - nrisupport@federalbank.co.in

    Federal Bank also has a four-level grievance redressal system in place. Here are the details:

    Level 1:

    • Call the customer service center and speak to an executive using the 24-hour customer care number 1800-425-1199/1800-420-1199
    • Visit the nearest branch of the bank and get your concerns addressed. Use this branch locator to locate a branch near you: https://www.federalbank.co.in/atm-branch-locator
    • Submit your complaint online through this link: https://www.federalbank.co.in/grievance
    • Write to the customer care center using this online form: https://www.federalbank.co.in/documents/10180/86180/Complaint+Form.pdf/1f5e6070-605a-40fe-81fe-a6a8963d485a

    Level 2:

    • In case you register a complaint with the customer support team of the bank and they fail to get back to you with a satisfactory response you are free to go to the zonal nodal officers. Write to them at the following addresses:
    Centre Address Contact Details
    Bangalore Federal Bank Ltd, Bangalore Zonal Office, 1st Floor, Halcyon Complex, No.9, St.Marks Road, Bangalore, Karnataka PIN - 560001 Phone: 080- 22110054 Email: grr@federalbank.co.in
    Chennai Federal Bank Ltd, Bhattad TowerIst Floor, 30, West Cott Road, Royapettah, Chennai, Tamil Nadu,PIN - 600 014 Phone: 044- 28587516 Email: dsr@federalbank.co.in
    Ernakulam Federal Bank Ltd, 6Th Floor,Federal Towers, Marine Drive,, Ernakulam, Kerala-PIN - 682 031 Phone: 0484- 2385520 Email: ekmr@federalbank.co.in
    Kolkata Federal Bank Ltd, 2B, "Regency", 6, Hungerford Street, Kolkata, West Bengal, PIN - 700 017 Phone: 033- 22830840 Email: calg@federalbank.co.in
    Kottayam Federal Bank Ltd, Mar Makil Centenary Memorial Building, SH Mount P O, Kottayam, Kerala, PIN - 686006 Phone: 0481- 2302329 Email: ktmr@federalbank.co.in
    Kozhikode Federal Bank Ltd, Federal Towers, 27/97G, Mavoor Road, Kozhikode, Kerala, PIN - 673 016 Phone: 0495- 2741100 Email: kkdr@federalbank.co.in
    Mumbai Federal Bank Ltd, Laxmi Towers, A-1, 4Th Floor, Bandra Kurla Complex, Bandra (East), Mumbai, Maharashtra, PIN - 400 051 Phone: 022- 26566702 Email: bbyg@federalbank.co.in
    New Delhi Federal Bank Ltd, Zonal Office, Federal Towers, 2/2, West Patel Nagar, Opp. Metro Pillar No. 196 New Delhi, PIN - 110008 Phone: 011- 2588548 5 Email: ndlr@federalbank.co.in
    Thiruvananthapuram Federal Bank Ltd, P.B. No. 303, Federal Towers, M.G. Road, Statue-695 001 Phone: 0471- 2780657 Email: tvmr@federalbank.co.in

    Level 3:

    • If your problem is not resolved at the first level of Grievance Redressal or you are not happy with the response, then you are free to approach the Chief Operating Officer. Her address and contact details are as follows: Ms. Shalini Warrier , CEO's Secretariat,Federal Bank Limited, Federal Towers, Bank Junction,Aluva, Kerala, India - 683 101, Tel:91 484 2626366, Email:support@federalbank.co.in
    • In case you are still not happy with the response that you received from the above-mentioned banking channels, you can escalate the matter to the Managing Director and CEO of Federal Bank. Write to him at the following address: Shri. Shyam Srinivasan, The Federal Bank Ltd., Corporate Office, Federal Towers, Aluva, Kerala,India - 683 101, Tel:0484-2622672
    • If you don’t get a satisfactory response at the bank level within a turnaround time of 30 days, you can write to the Banking Ombudsmen of Federal Bank appointed as per the Reserve Bank of India directive. Here are the addresses and jurisdictions of the Banking Ombudsmen of the bank:
    Centre Address Jurisdiction
    Ahmedabad C/o Reserve Bank of India La Gajjar Chambers, Ashram Road, Ahmedabad-380 009 Tel.No.079- 26582357, 079- 26586718 Email: bogujarat@rbi.org.in Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
    Bengaluru C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bangalore-560 001 Tel.No.080-22210771, 080- 22275629 Email: bobangalore@rbi.org.in Karnataka
    Bhopal C/o Reserve Bank of India Hoshangabad Road, Post Box No.32, Bhopal-462 011 Tel.No.0755-2573772, 0755- 2573776 Email: bobhopal@rbi.org.in Madhya Pradesh and Chattisgarh
    Bhubaneswar C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 Tel.No.0674-2396207, 0674- 2396008 Email: bobhubaneswar@rbi.org.in Odisha
    Chandigarh C/o Reserve Bank of India New Office Building Sector-17, Central Vista Chandigarh-160 017 Tel.No.0712-2721109, 0712- 2721011 Email: bochandigarh@rbi.org.in Himachal Pradesh, Punjab, and Union Territory of Chandigarh
    Chennai C/o Reserve Bank of India, Fort Glacis, Chennai 600 001 Tel No.044-25399170, 044- 25395964 Email: bochennai@rbi.org.in Tamil Nadu, Union Territories of Pondicherry, and Andaman and Nicobar Islands
    Guwahati C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001 Tel.No.0361-2542556, 0361- 2540445 Email: boguwahati@rbi.org.in Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura
    Hyderabad C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 Tel.No.040-23210013, 040- 23243970 Email: bohyderabad@rbi.org.in Andhra Pradesh
    Jaipur C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No.12, Jaipur-302 004 Tel.No.0141-2570357/0141- 2570392 Email: bojaipur@rbi.org.in Rajasthan
    Kanpur C/o Reserve Bank of India M.G. Road, Post Box No.82 Kanpur-208 001 Tel.No.0512-2361191/0512- 2310593 Email: bokanpur@rbi.org.in Uttar Pradesh (excluding District of Ghaziabad) and Uttaranchal
    Kolkata C/o Reserve Bank of India 15, Nethaji Subhas Road Kolkata-700 001 Tel.No.033-22306222/033- 22305580 Email: bokolkata@rbi.org.in West Bengal and Sikkim
    Mumbai C/o Reserve Bank of India Garment House, Ground Floor, Dr. Annie Besant Road, Worli, Mumbai-400 018 Tel.No.022-24924607/022-24960893 Email: bomumbai@rbi.org.in Maharashtra and Goa
    New Delhi Jeevan Bharati Building Tower No.1, 7th Floor 124 Connaught Circus New Delhi-110 011 Tel.No.011-23725445/011- 23710882 Email: bonewdelhi@rbi.org.in Delhi, Haryana, Jammu and Kashmir, and Ghaziabad district of Uttar Pradesh
    Patna ‘Biscomaun Towers’, 2nd Floor, West Gandhi Maidan Patna-800 001 Tel.No.0612-2201734/0612- 2206308 Email: bopatna@rbi.org.in Bihar and Jharkhand
    Thiruvananthapuram C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695 033 Tel.No.0471-2332723/0471- 2329676 Email: bothiruvananthapuram@rbi.org.in Kerala and Union Territory of Lakshadweep

    Customer FAQ’s

    1. What are the basic home loan-related queries that are attended by the customer care center?

    The following home loan related services are provided by the customer care center of Federal Bank:

    • New home loan requests
    • Existing home loan status check
    • Home loan balance transfer

    2. What are the details that I need to keep handy while applying for a home loan through the customer care number?

    You need to keep the following information handy while applying for a new loan:

    • Pin code of the property
    • Take home salary
    • PAN details

    3. Is it possible to know the status of my new home loan application with the help of Federal Bank customer care executives?

    Yes, you can know the status report of the applied home loan with the help of the call center executives. However, make sure to provide your application number to the customer executive of the bank to get the latest update.

    4. Can I choose my preferred language on the Federal Bank IVR hotline?

    Yes, Federal Bank IVR has several language options and the customer can choose any language from the given options.

    5. What services can I get if I have access to Federal Bank telebanking facility?

    The following services are available on the customer care number if you have the telebanking facility:

    • Account balance check
    • Last 5 transaction details of your account
    • Request for cheque books
    • Information on the status of issued cheques
    • Information on the amount, instalment amount, instalment due date, etc. on your loan accounts
    • Information on the account number, amount, interest rate, maturity amount, etc. on your term deposit accounts
    • Transferring funds between your accounts
      

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