Federal Bank Home Loans Customer Care

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Federal Bank is one of the leading and most popular banks in India. It has a wide customer base and is trusted by millions. Customers swear by the bank’s impeccable customer care service. The service resolves their complaints, and helps them with any problems faced with respect to banking with Federal Bank.

Federal Bank Home Loan Customer Care Toll Free Numbers:

You can contact Federal Bank on the following toll free number numbers you can contact toll free for any enquires/ complaints/issues. They can be reached anytime, anywhere:

• Contact Center is a one point contact with Federal bank for customers

Dial the pan India toll free number:

1800 - 425 - 1199

or

1800 - 420 - 1199

to get in touch with the Contact Center to resolve your queries.

Customers who are overseas can dial…

+91- 484 - 2630994 or +91-484-2630995

• Calling these numbers will get you in touch with the customer care executives who are available 24 x 7 to help you. Please note that they will give you information about your accounts and other queries but only after running an identification check to ascertain that you are the account holder. For verification you have to give the following information –
  1. Communication address registered with bank records
  2. ATM card number
  3. Customer id
  4. Last 3 transactions
  5. Federal Bank Home loan customer care service e-mail addresses
• You can also write a mail to Federal Bank customer care service on the following addresses –
  1. For general queries – contact@federalbank.co.in
  2. For queries related to net banking – fednetinfo@federalbank.co.in

You will be asked to provide the following details to resolve your queries:

• FedNet User ID
• Full Name
• Email ID registered with the bank

Any one of the following details:

• Date of Birth
• Customer ID
• ATM Card Number

You can write to the following addresses to get in touch with the customer care for the below listed queries:

• For queries related to Internet Banking, Two factor authentication, Online FedNet Registration - fednetinfo@federalbank.co.in
• For queries related to Mobile Banking -mobilesupport@federalbank.co.in
• For queries related to ATM Services - atmcc@federalbank.co.in
• For queries related to NRI Account Opening -nridiv@federalbank.co.in
• For any other general queries - contact@federalbank.co.in

Federal Bank Grievance Redressal system:

Federal Bank has a grievance redressal system in place as per which if the financial products offered have not satisfied you or you aren’t happy with the bank’s service there is a grievance redressal system in place for each one of these via which you can put out your complaints to the bank regarding any issues faced.

Apart from phone and email you can use different channels to reach to the bank to get information on products and services and also submit the grievance to the bank. If you have a grievance regarding your home loan (retail banking), please follow the following process –

• First call the bank’s 24 hour customer care numbers - 1800-425-1199 / 1800-420-1199
• You can also contact your respective branch or submit your complaint online via the bank’s website
• Use the Customer Grievance form to submit your complaint.
• If you are not happy with the solution, get in touch Zonal Nodal Officer. In addition to this, If you think that your complaint hasn’t been solved then write to the following address -

  Ms. Shalini Warrier

  Chief Operating Officer

  CEO's Secretariat

  Federal Bank Limited,

  Federal Towers, Bank Junction,

  Aluva, Kerala -683 101

• You can also e-mail at support@federalbank.co.in or fax on 91 484 2626366.
• You can also write to the Managing Director & Chief Executive Officer of Federal Bank. The address is -

  The Managing Director & CEO,

  The Federal Bank Ltd.,

  Corporate Office,

  Federal Towers, Aluva, Kerala, India – 683 101

• If the above processes don’t solve your problem then you can directly approach the Banking Ombudsman.
• You can also use the ‘request a call back’ feature provided by the bank by filling in your details.

About Federal Bank:

One of the most popular banks in India, Federal bank is a major commercial private sector bank. It has its headquarters in Kerala. The bank has a widespread network of ATMs and branches across the nation.