Federal Bank Home Loans Customer Care

Federal Bank Home Loan IVR Manual

Dial 1800 420 1199. The steps you have to go through in the Federal Bank hotline IVR call are:

1. Welcome to Federal Bank.
2. To speak in English press 1, for Hindi press 2, for Malayalam press 3, for Tamil press 4, for Kannada press 5, for Marathi press 6, for Telugu press 7, for Gujarati press 8, and for Bengali press 9.
3. Once the language is selected, your call will be transferred to the phone banking officer of Federal Bank. You can address any of your queries to the officer or can register your complaints.

Other Ways to Reach Federal Bank Home Loan Hotlines

Points to Remember

Here are some of the important points that you should remember before contacting the Federal Bank customer care center:

• Relationship Managers at the United Arab Emirates:

• Relationship Managers (Loan) at UAE:

• Relation Managers at Qatar:

• Relation Managers at Kuwait:

• Relation Managers at Oman:

• NRI customers can also write to the following representative office email id:

• Customers can also write to the regional offices of Federal Bank regarding any of their queries/feedbacks/complaints at the following email addresses:

Redressal of Complaints and Grievance System

In case you are not happy with the home loan services provided by Federal Bank you can write to the Grievance Redressal Team at the following email IDs:

• Indian customers - support@federalbank.co.in
• NRI customers - nrisupport@federalbank.co.in

Federal Bank also has a four-level grievance redressal system in place. Here are the details:

Level 1:

• Call the customer service center and speak to an executive using the 24-hour customer care number 1800-425-1199/1800-420-1199
• Visit the nearest branch of the bank and get your concerns addressed. Use this branch locator to locate a branch near you: https://www.federalbank.co.in/atm-branch-locator
• Submit your complaint online through this link: https://www.federalbank.co.in/grievance
• Write to the customer care center using this online form: https://www.federalbank.co.in/documents/10180/86180/Complaint+Form.pdf/1f5e6070-605a-40fe-81fe-a6a8963d485a

Level 2:

• In case you register a complaint with the customer support team of the bank and they fail to get back to you with a satisfactory response you are free to go to the zonal nodal officers. Write to them at the following addresses:

Level 3:

• If your problem is not resolved at the first level of Grievance Redressal or you are not happy with the response, then you are free to approach the Chief Operating Officer. Her address and contact details are as follows: Ms. Shalini Warrier , CEO's Secretariat,Federal Bank Limited, Federal Towers, Bank Junction,Aluva, Kerala, India - 683 101, Tel:91 484 2626366, Email:support@federalbank.co.in

• In case you are still not happy with the response that you received from the above-mentioned banking channels, you can escalate the matter to the Managing Director and CEO of Federal Bank. Write to him at the following address: Shri. Shyam Srinivasan, The Federal Bank Ltd., Corporate Office, Federal Towers, Aluva, Kerala,India - 683 101, Tel:0484-2622672
• If you don’t get a satisfactory response at the bank level within a turnaround time of 30 days, you can write to the Banking Ombudsmen of Federal Bank appointed as per the Reserve Bank of India directive. Here are the addresses and jurisdictions of the Banking Ombudsmen of the bank:

Customer FAQ’s

1. What are the basic home loan-related queries that are attended by the customer care center?

The following home loan related services are provided by the customer care center of Federal Bank:

• New home loan requests
• Existing home loan status check
• Home loan balance transfer

2. What are the details that I need to keep handy while applying for a home loan through the customer care number?

You need to keep the following information handy while applying for a new loan:

• Pin code of the property
• Take home salary
• PAN details

3. Is it possible to know the status of my new home loan application with the help of Federal Bank customer care executives?

Yes, you can know the status report of the applied home loan with the help of the call center executives. However, make sure to provide your application number to the customer executive of the bank to get the latest update.

4. Can I choose my preferred language on the Federal Bank IVR hotline?

Yes, Federal Bank IVR has several language options and the customer can choose any language from the given options.

5. What services can I get if I have access to Federal Bank telebanking facility?

The following services are available on the customer care number if you have the telebanking facility:

• Account balance check
• Last 5 transaction details of your account
• Request for cheque books
• Information on the status of issued cheques
• Information on the amount, instalment amount, instalment due date, etc. on your loan accounts
• Information on the account number, amount, interest rate, maturity amount, etc. on your term deposit accounts
• Transferring funds between your accounts