Call 1800 123 6601 or 1860 266 6601. The process that you need to go through is listed below:
Reporting card loss
Note: In case, you care are a first time caller you will be able to generate the TPIN on the IVR
Product information, promotional offers and any other information
|Write to us at||Customer Care, Deutsche Bank AG, PO Box 9095, Mumbai-400063|
For redressal of customer complaints, you can escalate the complaint to firstname.lastname@example.org if you do not receive any response from email@example.com.
In case, the complaint remains unresolved after escalating the matter, you can email or write to the principal nodal officer. You can send the email to firstname.lastname@example.org or write to-Ms. Nalanda Kadam, Principal Nodal Officer, Deutsche Bank AG, India, Private and Commercial Clients, PO Box Number – 9094, Goregaon Post Office, Goregaon (E), Mumbai-400063
It needs to be mentioned here that if your complaint is not resolved after contacting the customer care executives, you can escalate the complaint to the respective head of departments or the nodal officer of the region. Mentioned below are the contact details:
|Email ID||Contact Numbers|
|email@example.com||022 – 71803994|
|firstname.lastname@example.org||022 – 71803976|
|email@example.com||022 – 71803680|
|firstname.lastname@example.org||022 – 71803648|
|email@example.com||022 - 71803910|
|firstname.lastname@example.org||011 - 71109699|
|email@example.com||033 - 71009600|
|firstname.lastname@example.org||044 - 71309611|
|email@example.com||080 – 71935501|
|firstname.lastname@example.org||022 - 71804501|
|email@example.com||020 – 71249010|
|firstname.lastname@example.org||0161 - 6624500|
|email@example.com||0591 – 6544405|
|firstname.lastname@example.org||079 - 71015011|
|email@example.com||0261 – 6647 222|
In case, you don’t hear anything regarding the complaint from the bank officials within 30 days or the complaint remains unresolved to your satisfaction, you can approach the Banking Ombudsman.
Appointed by the country’s central bank i.e., Reserve Bank of India under the Banking Ombudsman Scheme 2006, the banking ombudsman can be approached at any of the below mentioned addresses:
|Area of Operation||Contact Numbers|
|Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu||079 - 26582357/26586718|
|Karnataka||080 - 22210771/22275629|
|Madhya Pradesh||0755 - 2573772/2573776|
|Odisha||0674 - 2396207/2396008|
|Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana||0172 - 2721109|
|Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands||044 - 25395963/25395964|
|Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura||0361 - 2542556/2540445|
|Andhra Pradesh and Telangana||040 - 23210013/23243970|
|Rajasthan||0141 - 2577931|
|Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)||0512 - 2306278/2303004|
|West Bengal and Sikkim||033 - 22304982|
|Districts of Mumbai, Mumbai Suburban and Thane||022 - 23022028|
|Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane)||022 - 23028140|
|Delhi||011 - 23725445/23710882|
|Bihar||0612 - 2322569/2323734|
|Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).||0471 - 2332723/2323959|
|Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh||011 - 23724856|
|Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)||0135 - 2742003|
|Jharkhand||0651 - 2210512|
|Chattisgarh||0771 - 2242566|
|Jammu and Kashmir||0191 - 2477617|
As per the bank, the number of days within which a response can be expected after receiving your complaint is 7 days.
The bank will not address or respond to such complaints due to data security reasons.
Yes, you need to quote the account number along with your name in all your correspondence.
No, you can’t send your correspondence through speed post. The bank has clearly stated that all correspondence must be sent by regular post.
You can approach the banking ombudsman if your query is not resolved as per your satisfaction or if the banking officials fail to respond to your complaint within a period of 30 days.
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