Deutsche Bank India Home Loan Customer Care

Deutsche Bank Customer Care IVR Manual

Call 1860 266 6601. The process that you need to go through is listed below:

• Welcome to Deutsche Bank
• To continue in English press 1, for Hindi press 2
• To report any fraud or loss of your card press 1, if you are an existing customer press 2, for product information, promotional offers and any other information press 3, to know about your application status press 4.

Reporting card loss

• Your call will be transferred to a phone banking officer.

Existing Customers

• You will be asked to enter your 9-digit customer ID or the 16-digit debit card number followed by #

Note: In case, you care are a first time caller you will be able to generate the TPIN on the IVR

Product information, promotional offers and any other information

• Once you select 3, you will be asked to select 1 for home loans, 2 for banking and investment products, and 3 for interest and exchange rates.
• Once the appropriate number is selected, the call will be redirected to a customer care executive.

Application status

• Press 1 to know the status of loan products, press 2 to know the status of the bank account.
• The call will be redirected to a customer care executive once the appropriate number is selected.

Other ways to contact Deutsche Bank officials

Redressal of Complaints and Grievance System

For redressal of customer complaints, you can escalate the complaint to head.services@db.com if you do not receive any response from customer.care@db.com.

In case, the complaint remains unresolved after escalating the matter, you can email or write to the principal nodal officer. You can send the email to nalanda.kadam@db.com or write to-Ms. Nalanda Kadam, Principal Nodal Officer, Deutsche Bank AG, India, Private and Commercial Clients, PO Box Number – 9094, Goregaon Post Office, Goregaon (E), Mumbai-400063