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  • Deutsche Bank India Home Loan Customer Care

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  • Toll-Free Number 18001236601
    18602666601
    Chargeable Call Centre Number 912266016601

    Deutsche Bank Customer Care IVR Manual

    Call 1800 123 6601 or 1860 266 6601. The process that you need to go through is listed below:

    • Welcome to Deutsche Bank
    • To continue in English press 1, for Hindi press 2
    • To report any fraud or loss of your card press 1, if you are an existing customer press 2, for product information, promotional offers and any other information press 3, to know about your application status press 4.

    Reporting card loss

    • Your call will be transferred to a phone banking officer.

    Existing Customers

    • You will be asked to enter your 9-digit customer ID or the 16-digit debit card number followed by #

    Note: In case, you care are a first time caller you will be able to generate the TPIN on the IVR

    Product information, promotional offers and any other information

    • Once you select 3, you will be asked to select 1 for home loans, 2 for banking and investment products, and 3 for interest and exchange rates.
    • Once the appropriate number is selected, the call will be redirected to a customer care executive.

    Application status

    • Press 1 to know the status of loan products, press 2 to know the status of the bank account.
    • The call will be redirected to a customer care executive once the appropriate number is selected.

    Other ways to contact Deutsche Bank officials

    Email customer.care@db.com
    Write to us at Customer Care, Deutsche Bank AG, PO Box 9095, Mumbai-400063

    Redressal of Complaints and Grievance System

    For redressal of customer complaints, you can escalate the complaint to head.services@db.com if you do not receive any response from customer.care@db.com.

    In case, the complaint remains unresolved after escalating the matter, you can email or write to the principal nodal officer. You can send the email to nalanda.kadam@db.com or write to-Ms. Nalanda Kadam, Principal Nodal Officer, Deutsche Bank AG, India, Private and Commercial Clients, PO Box Number – 9094, Goregaon Post Office, Goregaon (E), Mumbai-400063

    It needs to be mentioned here that if your complaint is not resolved after contacting the customer care executives, you can escalate the complaint to the respective head of departments or the nodal officer of the region. Mentioned below are the contact details:

    Email ID Contact Numbers
    rahul.vora@db.com 022 – 71803994
    japjit.bedi@db.com 022 – 71803976
    daryl.dsouza@db.com 022 – 71803680
    anupama-a.bajaj@db.com 022 – 71803648
    amit-k.bhatia@db.com 022 - 71803910
    ankush.choudhary@db.com 011 - 71109699
    yogender.singh@db.com 033 - 71009600
    jayashree.rajan@db.com 044 - 71309611
    saurabh.sharma@db.com 080 – 71935501
    anand.thomas@db.com 022 - 71804501
    radhika.apte@db.com 020 – 71249010
    shrinkhal.chandra@db.com 0161 - 6624500
    lalit.pathak@db.com 0591 – 6544405
    rajeev-s.gupta@db.com 079 - 71015011
    manish.shrimali@db.com 0261 – 6647 222

    In case, you don’t hear anything regarding the complaint from the bank officials within 30 days or the complaint remains unresolved to your satisfaction, you can approach the Banking Ombudsman.

    Appointed by the country’s central bank i.e., Reserve Bank of India under the Banking Ombudsman Scheme 2006, the banking ombudsman can be approached at any of the below mentioned addresses:

    Area of Operation Contact Numbers
    Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu 079 - 26582357/26586718
    Karnataka 080 - 22210771/22275629
    Madhya Pradesh 0755 - 2573772/2573776
    Odisha 0674 - 2396207/2396008
    Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana 0172 - 2721109
    Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands 044 - 25395963/25395964
    Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura 0361 - 2542556/2540445
    Andhra Pradesh and Telangana 040 - 23210013/23243970
    Rajasthan 0141 - 2577931
    Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) 0512 - 2306278/2303004
    West Bengal and Sikkim 033 - 22304982
    Districts of Mumbai, Mumbai Suburban and Thane 022 - 23022028
    Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) 022 - 23028140
    Delhi 011 - 23725445/23710882
    Bihar 0612 - 2322569/2323734
    Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). 0471 - 2332723/2323959
    Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh 011 - 23724856
    Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) 0135 - 2742003
    Jharkhand 0651 - 2210512
    Chattisgarh 0771 - 2242566
    Jammu and Kashmir 0191 - 2477617

    Customer FAQ’s

    1. If I write to the principal nodal officer, within how many days can I expect a response?
    2. As per the bank, the number of days within which a response can be expected after receiving your complaint is 7 days.

    3. If I send a complaint from an unregistered or unrecognized email ID, will my complaint be addressed?
    4. The bank will not address or respond to such complaints due to data security reasons.

    5. Do I need to quote my Deutsche Bank account number in all correspondence?
    6. Yes, you need to quote the account number along with your name in all your correspondence.

    7. Can I send my correspondence through speed post?
    8. No, you can’t send your correspondence through speed post. The bank has clearly stated that all correspondence must be sent by regular post.

    9. When can I approach the banking ombudsman?
    10. You can approach the banking ombudsman if your query is not resolved as per your satisfaction or if the banking officials fail to respond to your complaint within a period of 30 days.

      

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    Deutsche Bank India Home Loan Customer Care Reviews

    • Deutsche Bank Home Loan
      "Satisfied.."
      0.5 3.0/5 "Satisfactory"
      Interest rate was high at that time so I transferred to another financial institute the home loan. I am not dissatisfied with Deutsche bank services and I only transferred because of the rate of interest. I did not have any problem as their representatives were cooperative.
      Was this review helpful? 0
      , thane
      Reviewed on Nov 13, 2015
    • Deutsche Bank
      Deutsche Bank Home Loan
      "Best Bank...."
      0.5 5.0/5 "Blown Away!"
      It was a very nice experience with deutsche bank. They were very fast in processing the application. They maintained a good customer relationship. I got my home loan within just 3 days. They collected simple documents. The system was very good and I am satisfied with that.
      Was this review helpful? 4
      , ahmedabad
      Reviewed on Sep 18, 2015
    • Deutsche Bank Home Loan
      "HONEST BANK"
      0.5 5.0/5 "Blown Away!"
      Deutsch e Bank 's home loan is very good they are very honest, they provide details about the charges upfront before they could process the request they will send the executives on time, at times it might delayed also for collecting the payment they provide good assistance .
      Was this review helpful? 6
      , bangalore
      Reviewed on May 13, 2014
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