Deutsche Bank Home Loan customer care ensures that all your queries and issues are attended to in the quickest and most professional manner. There are a number of ways that customers can reach the efficient staff including by email, post and by phone.
The Phone Banking unit comprises of a team of efficient officers who are well-trained to handle a wide assortment of requests and queries. Everything from application status along with account related services to product information is provided by these officers. No matter where in the world you are, or when, you can get the information/service you require in a matter of minutes. Besides the phone banking officers, you can also make use of the Interactive Voice Response (IVR) service to have your requests and queries addressed.
|Request Type||Phone Banking Officer||Interactive Voice Response (IVR)|
|Last 5 transactions||Yes||Yes|
|Cheque Book Request||Yes||Yes|
|Cheque status enquiry||Yes||Yes|
|Deposit slip request||Yes||Yes|
|Account statement - mail & email||Yes||Yes|
|Online TPIN Regeneration||Yes||Yes|
|Branch address & ATM locations||Yes||No|
|Interest / Tax certificates / Credit report / FIRC / Balance certificate||Yes||No|
|Loan account enquiries||Yes||No|
|Request for copy of cheque / Charge slip / Records||Yes||No|
Please note that all the above mentioned requests are not applicable to all types of accounts. Please speak with a Phone Banking officer to know more.
Deutsche Bank phone banking service makes sure that customers have access to their accounts at the drop of a hat, no matter where they are.
The Phone Banking unit is available 24 hours a day, 7 days a week. Simply dial 1860 266 6601# for all your queries to be addressed.
If you are anywhere in India, you can call on the toll free number: 1800 123 6601. If you happen to be outside the country you need to call +91 22 6601 6601. If you are in Mumbai also, you can reach the Phone Banking Unit by dialing 6601 6601. Call charges will apply for this.
The user friendly automated service is provided to make sure that you have complete security on your accounts.
Lost Card Reporting:
This is the procedure you need to follow in case you need to report your lost card:
First you need to select the language of your preference. For English Press 1 and for Hindi press 2. Then you must press 1 for Lost Card Reporting. When you do so, one of the phone banking officers will help you to block the card that is lost.
As a first time caller you can now generate your TPIN on the IVR. Make sure that you have your Deutsche Bank Debit Cardâ€™s expiry date, card number and CVV ready when you make the call. You will also need to provide your date of birth at this time.
If you have already generated a TPIN on the IVR, follow these steps:
As a new customer you must first select your preferred language, followed by 3 for Product Information and 4 for Application Status.
Press 1 for Home Loans and 2 for Banking & Investment Product. Press 3 for Interest and Exchange Rate.
Deutsche Bank is one of the largest banks in Europe and is growing rapidly in India as well as in North America and other areas. The bank has over 78,000 employees and is spread across 70 countries across the globe. Deutsche Bank has a varied base of clients and offers financial solutions for the entire base of demanding clients. Home loans is only one of the many financial products that the bank is known for. The customer care of the bank is also highly praised.
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