Central Bank of India Home Loan Customer Care

Central Bank of India Customer Care IVR Manual

Central Bank has a very simple phone banking process. The steps that you need to go through to get information on Central Bank home loans through their IVR system are given below:

Call the helpline number 1800 22 1911. Following are the messages/options that you will get:

1. Welcome to Central Bank of India phone banking.

2. Hindi ke liye 1 dabaye, for English press 2.

3. Once you have selected the language option, your call will be transferred to the phone banking executive of the bank for your help.

4. Once you get connected you can ask your queries and concerns related to home loan.

5. In case you have any query that is beyond his/her purview, you can ask the executive to transfer the call to a customer care officer or loan expert for further assistance.

Other Ways to Reach Central Bank of India Home Loan Hotlines

Points to Remember

Here are the vital things that you will have to keep in mind while calling the Central Bank helpline numbers:

Redressal of Complaints and Grievance System

In case you register a complaint with the customer care centre through any of the banking channels mentioned above and CBOI fails to get back to you with a satisfactory response, you can escalate your grievance to the next level.

You can submit your grievance online through these forms:

1. https://www.centralbankofindia.co.in/English/GrievMainFormExist.aspx.
2. https://www.centralbankofindia.co.in/English/GrievMainFormNonExist.aspx

You can also write to the Assistant General Manager (Customer Service and Complaints) of the bank at the following address: Mr. Sudarshan Kumar , Central Bank of India, Operations Department, Central Bank Building, 2nd Floor, M.G.R Road, Hutatma Chowk, Fort, Mumbai - 400 023, Tel: 022 -22617896

If you don’t receive a satisfactory resolution at this level, in the next step of grievance redressal, you can write to the Zonal offices of the bank whose details are given below:

The address and contact details of the Nodal Officers of Central Bank positioned at various zonal offices to whom you can register your grievances are as follows:

You can also approach the regional office of the bank to get a resolution of your grievance. The addresses and contact details of the regional offices are available on the official website of the bank.

If your grievance is not addressed at any of the above-mentioned channels as the last recourse you can take the matter to the Banking Ombudsmen who are appointed by the Reserve Bank of India They will take care of the matter and try their best to resolve the matter:

Here is the addresses and jurisdictions of the Banking Ombudsmen of the bank:

Customer FAQ’s

1. When can I expect a call back or written response from Central Bank after registering a complaint?

Once you submit a request or query to Central Bank, you will shortly receive a call from a customer care executive of the bank.

2. Does Central Bank of India have SMS Banking facility ?

Currently, the Central Bank of India has not activated the SMS Banking facility. You can reach the bank either through call or mail. You can also post your concern through mail to their postal address.