Central Bank of India Home Loan Customer Care
Toll-Free Number |
Central Bank of India Customer Care IVR Manual
Central Bank has a very simple phone banking process. The steps that you need to go through to get information on Central Bank home loans through their IVR system are given below:
Call the helpline number 1800 22 1911. Following are the messages/options that you will get:
- Welcome to Central Bank of India phone banking. Hindi ke liye 1 dabaye, for English press 2.
- Once you have selected the language option, your call will be transferred to the phone banking executive of the bank for your help.
- Once you get connected you can ask your queries and concerns related to home loan.
- In case you have any query that is beyond his/her purview, you can ask the executive to transfer the call to a customer care officer or loan expert for further assistance.
Other Ways to Reach Central Bank of India Home Loan Hotlines
National Toll-free Number | 1800 110 001/1800 180 1111 |
Internet banking or mobile banking enquiry | 1800 22 1911 |
Online form to register complaints | |
Online tool to track compliant Status | |
| |
Postal address (Corporate office) | Central Bank of India, Chander Mukhi, Nariman Point, Mumbai - 400 021, Tel: 022 - 6638 7777 |
Points to Remember
Here are the vital things that you will have to keep in mind while calling the Central Bank helpline numbers:
- Whether you are an existing customer or walk-in customer you can register your query and grievance to the bank through the online forms given above.
- The toll-free national banking number is available to customers 24/7. You can call this number to ask any of your general queries and concerns.
- You can access the national toll-free numbers 1800 110 001 and 1800 180 1111 from any part of India.
- For internet banking and mobile banking-related queries you can get in touch with the customer support centre on 1800 22 1911.
- Both Indian and Non-Resident Indian customers (NRI) of the bank can contact the customer support team of the bank on the helpline numbers given above.
- While filing a complaint make sure to provide the previous complaint acknowledgement numbers and other related documents.
- When you lodge an online complaint with the bank, you will receive a Complaint ID, Unique Identification Number (UIN). You can know the status of your complaints online in the future using this number.
Redressal of Complaints and Grievance System
In case you register a complaint with the customer care centre through any of the banking channels mentioned above and CBOI fails to get back to you with a satisfactory response, you can escalate your grievance to the next level.
The Central Bank of India website (https://www.centralbankofindia.co.in/en) might offer downloadable forms directly.
You can also write to the Assistant General Manager (Customer Service and Complaints) of the bank at the following address:
Mr. Amitabh Gupta
Assistant General Manager (Customer Service and Complaints)
Central Bank of India,
Operations Department,
Central Bank Building, 2nd floor
M.G. Road, Hutatma Chowk, Fort, Mumbai 400023
Contact Number: 022-22617896, 022-22623450
Contact Details of Central Bank Banking Ombudsmen
If your grievance is not addressed at any of the above-mentioned channels as the last recourse you can take the matter to the Banking Ombudsmen who are appointed by the Reserve Bank of India They will take care of the matter and try their best to resolve the matter:
Here is the addresses and jurisdictions of the Banking Ombudsmen of the bank:
Centre | Address | Jurisdiction |
Ahmedabad | C/o Reserve Bank of India, La Gajjar Chambers, Ashram Road, Ahmedabad - 380 009 STD Code: 079 Tel. No. 26582357/26586718 | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu |
Bengaluru | C/o Reserve Bank of India 10/3/8, Nrupathunga Road, Bengaluru - 560 001 STD Code: 080 Tel No. 22277660/22180221 | Karnataka |
Bhopal | C/o Reserve Bank of India, Hoshangabad Road, Post Box No. 32, Bhopal - 462 011 STD Code: 0755 Tel. No. 2573772/2573776 | Madhya Pradesh |
Bhubaneswar | C/o Reserve Bank of India, Pt. Jawaharlal Nehru Marg, Bhubaneswar - 751 001 STD Code: 0674 Tel. No. 2396207/2396008 | Odisha |
Chandigarh | C/o Reserve Bank of India, 4th Floor, Sector 1, Chandigarh Tel. No. 0172 - 2721109 | Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana. |
Chennai | C/o Reserve Bank of India, Fort Glacis, Chennai - 600 001 STD Code: 044 Tel No. 25395964 | Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands |
Guwahati | C/o Reserve Bank of India, Station Road, Pan Bazar Guwahati - 781 001 STD Code: 0361 Tel.No.2734219/ 2512929 | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura |
Hyderabad | C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad - 500 004 STD Code: 040 Tel. No. 23210013 | Andhra Pradesh and Telangana |
Jaipur | C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No. 12 Jaipur - 302 004 STD Code: 0141 Tel. No. 0141-2577931 | Rajasthan |
Kanpur | C/o Reserve Bank of India, M. G. Road, Post Box No. 82 Kanpur - 208 001 STD Code: 0512 Tel. No. 2306278/2303004 | Uttar Pradesh (except for Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar) |
Kolkata | C/o Reserve Bank of India, 15, Netaji Subhash Road, Kolkata - 700 001 STD Code: 033 Tel. No. 22310217/22133353 | West Bengal and Sikkim |
Mumbai | C/o Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai - 400 008 STD Code: 022 Tel No. 23022028 | Maharashtra and Goa |
New Delhi (I) | C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23725445 Fax No. 23725218 Email: bonewdelhi@rbi.org.in | Delhi |
Patna | C/o Reserve Bank of India, Patna - 800 001 STD Code: 0612 Tel. No. 2322569/2323734 | Bihar |
Thiruvananthapuram | C/o Reserve Bank of India, Bakery Junction, Thiruvananthapuram - 695 033 STD Code: 0471 Tel. No. 2332723/2323959 | Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region). |
New Delhi (II) | C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23724856 | Haryana (except Panchkula, Yamuna Nagar, and Ambala Districts) and Ghaziabad, and Gautam Budh Nagar districts of Uttar Pradesh |
Dehradun | C/o Reserve Bank of India, 74/1 GMVN Building, 3rd floor, Rajpur Road, Dehradun - 248 001 STD Code: 0135 Telephone: 2742001 | Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar) |
Ranchi | C/o Reserve Bank of India, 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand - 834001 STD Code: 0651 Telephone: 8521346222 | Jharkhand |
Raipur | C/o Reserve Bank of India, 54/949, Shubhashish Parisar, Satya Prem Vihar, Mahadev Ghat Road, Sundar Nagar, Raipur - 492013 STD Code: 0771 Telephone: 2242566 | Chhattisgarh |
Jammu | C/o Reserve Bank of India, Rail Head Complex, Jammu - 180012 STD Code: 0191 Telephone: 2477617 | State of Jammu and Kashmir |
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