A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • Central Bank of India Home Loan Customer Care

    Toll-Free Number 1800221911

    Central Bank of India Customer Care IVR Manual

    Central Bank has a very simple phone banking process. The steps that you need to go through to get information on Central Bank home loans through their IVR system are given below:

    Call the helpline number 1800 22 1911. Following are the messages/options that you will get:

    1. Welcome to Central Bank of India phone banking. Hindi ke liye 1 dabaye, for English press 2.
    2. Once you have selected the language option, your call will be transferred to the phone banking executive of the bank for your help.
    3. Once you get connected you can ask your queries and concerns related to home loan.
    4. In case you have any query that is beyond his/her purview, you can ask the executive to transfer the call to a customer care officer or loan expert for further assistance.

    Other Ways to Reach Central Bank of India Home Loan Hotlines

    National Toll-free Number 1800 110 001/1800 180 1111
    Internet banking or mobile banking enquiry 1800 22 1911
    Online form to register complaints
    Online tool to track compliant Status Track your complaint
    Postal address (Corporate office) Central Bank of India, Chander Mukhi, Nariman Point, Mumbai - 400 021, Tel: 022 - 6638 7777

    Points to Remember

    Here are the vital things that you will have to keep in mind while calling the Central Bank helpline numbers:

    • Whether you are an existing customer or walk-in customer you can register your query and grievance to the bank through the online forms given above.
    • The toll-free national banking number is available to customers 24/7. You can call this number to ask any of your general queries and concerns.
    • You can access the national toll-free numbers 1800 110 001 and 1800 180 1111 from any part of India.
    • For internet banking and mobile banking-related queries you can get in touch with the customer support centre on 1800 22 1911.
    • Both Indian and Non-Resident Indian customers (NRI) of the bank can contact the customer support team of the bank on the helpline numbers given above.
    • While filing a complaint make sure to provide the previous complaint acknowledgement numbers and other related documents.
    • When you lodge an online complaint with the bank, you will receive a Complaint ID, Unique Identification Number (UIN). You can know the status of your complaints online in the future using this number.

    Redressal of Complaints and Grievance System

    In case you register a complaint with the customer care centre through any of the banking channels mentioned above and CBOI fails to get back to you with a satisfactory response, you can escalate your grievance to the next level.

    You can submit your grievance online through these forms:

    1. https://www.centralbankofindia.co.in/English/GrievMainFormExist.aspx.
    2. https://www.centralbankofindia.co.in/English/GrievMainFormNonExist.aspx

    You can also write to the Assistant General Manager (Customer Service and Complaints) of the bank at the following address:

    Central Bank of India, Operations Department,
    Central Bank Building, 2nd Floor,
    M.G.R Road, Hutatma Chowk, Fort,
    Mumbai - 400 023

    Tel: 022 -61648786

    Contact Details of Central Bank Banking Ombudsmen

    If your grievance is not addressed at any of the above-mentioned channels as the last recourse you can take the matter to the Banking Ombudsmen who are appointed by the Reserve Bank of India They will take care of the matter and try their best to resolve the matter:

    Here is the addresses and jurisdictions of the Banking Ombudsmen of the bank:

    Centre Address Jurisdiction
    Ahmedabad C/o Reserve Bank of India, La Gajjar Chambers, Ashram Road, Ahmedabad - 380 009 STD Code: 079 Tel. No. 26582357/26586718 Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
    Bengaluru C/o Reserve Bank of India 10/3/8, Nrupathunga Road, Bengaluru - 560 001 STD Code: 080 Tel No. 22277660/22180221 Karnataka
    Bhopal C/o Reserve Bank of India, Hoshangabad Road, Post Box No. 32, Bhopal - 462 011 STD Code: 0755 Tel. No. 2573772/2573776 Madhya Pradesh
    Bhubaneswar C/o Reserve Bank of India, Pt. Jawaharlal Nehru Marg, Bhubaneswar - 751 001 STD Code: 0674 Tel. No. 2396207/2396008 Odisha
    Chandigarh C/o Reserve Bank of India, 4th Floor, Sector 1, Chandigarh Tel. No. 0172 – 2721109 Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana.
    Chennai C/o Reserve Bank of India, Fort Glacis, Chennai - 600 001 STD Code: 044 Tel No. 25395964 Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands
    Guwahati C/o Reserve Bank of India, Station Road, Pan Bazar Guwahati - 781 001 STD Code: 0361 Tel.No.2734219/ 2512929 Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura
    Hyderabad C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad - 500 004 STD Code: 040 Tel. No. 23210013 Andhra Pradesh and Telangana
    Jaipur C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No. 12 Jaipur - 302 004 STD Code: 0141 Tel. No. 0141-2577931 Rajasthan
    Kanpur C/o Reserve Bank of India, M. G. Road, Post Box No. 82 Kanpur - 208 001 STD Code: 0512 Tel. No. 2306278/2303004 Uttar Pradesh (except for Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)
    Kolkata C/o Reserve Bank of India, 15, Netaji Subhash Road, Kolkata - 700 001 STD Code: 033 Tel. No. 22310217/22133353 West Bengal and Sikkim
    Mumbai C/o Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai - 400 008 STD Code: 022 Tel No. 23022028 Maharashtra and Goa
    New Delhi (I) C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23725445 Fax No. 23725218 Email: bonewdelhi@rbi.org.in Delhi
    Patna C/o Reserve Bank of India, Patna - 800 001 STD Code: 0612 Tel. No. 2322569/2323734 Bihar
    Thiruvananthapuram C/o Reserve Bank of India, Bakery Junction, Thiruvananthapuram - 695 033 STD Code: 0471 Tel. No. 2332723/2323959 Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region).
    New Delhi (II) C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23724856 Haryana (except Panchkula, Yamuna Nagar, and Ambala Districts) and Ghaziabad, and Gautam Budh Nagar districts of Uttar Pradesh
    Dehradun C/o Reserve Bank of India, 74/1 GMVN Building, 3rd floor, Rajpur Road, Dehradun - 248 001 STD Code: 0135 Telephone: 2742001 Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)
    Ranchi C/o Reserve Bank of India, 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand - 834001 STD Code: 0651 Telephone: 8521346222 Jharkhand
    Raipur C/o Reserve Bank of India, 54/949, Shubhashish Parisar, Satya Prem Vihar, Mahadev Ghat Road, Sundar Nagar, Raipur - 492013 STD Code: 0771 Telephone: 2242566 Chhattisgarh
    Jammu C/o Reserve Bank of India, Rail Head Complex, Jammu – 180012 STD Code: 0191 Telephone: 2477617 State of Jammu and Kashmir

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