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  • Central Bank of India Home Loan Customer Care

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  • Toll-Free Number 1800221911

    Central Bank of India Customer Care IVR Manual

    Central Bank has a very simple phone banking process. The steps that you need to go through to get information on Central Bank home loans through their IVR system are given below:

    Call the helpline number 1800 22 1911. Following are the messages/options that you will get:

    1. Welcome to Central Bank of India phone banking.

    2. Hindi ke liye 1 dabaye, for English press 2.

    3. Once you have selected the language option, your call will be transferred to the phone banking executive of the bank for your help.

    4. Once you get connected you can ask your queries and concerns related to home loan.

    5. In case you have any query that is beyond his/her purview, you can ask the executive to transfer the call to a customer care officer or loan expert for further assistance.

    Other Ways to Reach Central Bank of India Home Loan Hotlines

    National Toll-free Number 1800 110 001/1800 180 1111
    Internet banking or mobile banking enquiry 1800 22 1911
    Online form to register complaints
    Online tool to track compliant Status Track your complaint
    Email
    • For public complaints: complaints@centralbank.co.in
    • For digital transactions: digitalsupport@centralbank.co.in
    Postal address (Corporate office) Central Bank of India, Chander Mukhi, Nariman Point, Mumbai - 400 021, Tel: 022 - 6638 7777

    Points to Remember

    Here are the vital things that you will have to keep in mind while calling the Central Bank helpline numbers:

    • Whether you are an existing customer or walk-in customer you can register your query and grievance to the bank through the online forms given above.
    • The toll-free national banking number is available to customers 24/7. You can call this number to ask any of your general queries and concerns.
    • You can access the national toll-free numbers 1800 110 001 and 1800 180 1111 from any part of India.
    • For internet banking and mobile banking-related queries you can get in touch with the customer support centre on 1800 22 1911.
    • Both Indian and Non-Resident Indian customers (NRI) of the bank can contact the customer support team of the bank on the helpline numbers given above.
    • While filing a complaint make sure to provide the previous complaint acknowledgement numbers and other related documents.
    • When you lodge an online complaint with the bank, you will receive a Complaint ID, Unique Identification Number (UIN). You can know the status of your complaints online in the future using this number.

    Redressal of Complaints and Grievance System

    In case you register a complaint with the customer care centre through any of the banking channels mentioned above and CBOI fails to get back to you with a satisfactory response, you can escalate your grievance to the next level.

    You can submit your grievance online through these forms:

    1. https://www.centralbankofindia.co.in/English/GrievMainFormExist.aspx.
    2. https://www.centralbankofindia.co.in/English/GrievMainFormNonExist.aspx

    You can also write to the Assistant General Manager (Customer Service and Complaints) of the bank at the following address: Mr. Sudarshan Kumar , Central Bank of India, Operations Department, Central Bank Building, 2nd Floor, M.G.R Road, Hutatma Chowk, Fort, Mumbai - 400 023, Tel: 022 -22617896

    If you don’t receive a satisfactory resolution at this level, in the next step of grievance redressal, you can write to the Zonal offices of the bank whose details are given below:

    Ahmedabad 079 - 25503586
    Bhopal 0755 - 2552026
    Chandigarh 0361 - 2245765
    Chennai 044 - 28883102
    Guwahati 0361 - 22457651
    Hyderabad 040 - 24740361
    Kolkata 033- 22301270
    Lucknow 0522 - 2611301-4
    Mumbai / Metro Zonal Office 022 - 22047229/022
    New Delhi 011 - 23318964/011
    Patna 0612 - 2226607
    Pune 020 - 26131611/020
    Raipur 0771 - 2226756/0771

    The address and contact details of the Nodal Officers of Central Bank positioned at various zonal offices to whom you can register your grievances are as follows:

    Region Contact details
    Ahmedabad Zonal Phone: 079-71786076, 9727702428 Email: operahmezo@centralbank.co.in
    Ahmedabad Phone: 909912889, 079-71786024 Email: cmahmero@centralbank.co.in
    Baroda 9727303639, 0265-2414472 Ext- 53 Email: drmbaroro@centralbank.co.in
    Rajkot 9687690165 Email: cmoperrajkro@centralbank.co.in
    Surat 757488 4982, 0261-2465841 Email: cmsuraro@centralbank.co.in
    Bhopal Zonal 9644004761, 0755-2576026 Email: agmoperbhopzo@centralbank.co.in
    Bhopal 7024173565, 0755-2576028 Email: operbhopro@centralbank.co.in
    Chhindwada 8226012756, 07162-235718 cmcreditchhiro@centralbank.co.in
    Gwalior 7354888205, 0751-2402040 Email: persgwalro@centralbank.co.in
    Indore 9522273401, 0731-2434738 Email: auditindoro@centralbank.co.in
    Jabalpur 8226012909, 0761-2400490 Email: armjabaro@centralbank.co.in
    Sagar 9406916713, 07582-227358 Email: armsagaro@centralbank.co.in
    Chandigarh Zonal 9988883823, 0172-2702995 Email: operchanzo@centralbank.co.in
    Chandigarh 9780470066, 0172-2702998/2540991 Email: operchanro@centralbank.co.in
    Jalandhar 9878943935, 0181-5064901/ 5054814 Email: drmjalaro@centralbank.co.in
    Ludhiana 7508030921, 0161-2408361 Email: operludhro@centralbank.co.in
    Rohatak 8930501787, 01262-212091 Email: cmrohtro@centralbank.co.in
    Chennai Zonal 8939887295, 044-28883108 Email: vinod@centralbank.co.in
    Chennai 9962005698, 044-28883203
    Coimbatore 8489945033, 0422-2398083
    Kochi 8943334119, 0484-2861203
    Madurai 8489945033 0752-2526752/53
    Delhi Zonal 9971300791 Email: agm2delhzo@centralbank.co.in
    Dehradun 9451739656, 0135-2725064/2520273 Email: operdehrro@centralbank.co.in
    Delhi-a south 8588870180 Email: CMDELARO@CENTRALBANK.CO.IN
    Delhi-b north 9711256770, 8800013559 Email: operdelbro@centralbank.co.in
    Jaipur 8696930697, 0141-2361929 Email: drmjaipro@centralbank.co.in
    Kota 8696345600, 0744-2340023 Email: drmkotaro@centralbank.co.in
    Guwahati Zonal 9706021646, 0361-2529171 Email: agmguwazo@centralbank.co.in
    Barapeta 9706008761, 03666-261309 Email: drmbarpetaro@centralbank.co.in
    Guwahati 9435142233, 8811034303 Email: drmguwaro@centralbank.co.in
    Upper Assam 8486001789, 0376-2322684 Email: drmupparo@centralbank.co.in
    Hyderabad Zonal 8886031257, 040-23468908 Email: cmoperhydezo@centralbank.co.in
    Banglore 9916102338 Email: drmbangro@centralbank.co.in
    Hyderabad 8886990338, 040-23468925 Email: armhydero@centralbank.co.in
    Vijayawada 8886126119, 0866-2474998 Email: cmopervijaro@centralbank.co.in
    Kolkata Zonal 9883012561 Email: operkolkzo@centralbank.co.in
    Bhubaneshwar 7381040555, 0674-2397514 Email: drmbhubro@centralbank.co.in
    Coochbihar 8582984989, 03582-230115 Email: opercoocro@centralbank.co.in
    Durgapur 8001091555, 0343-2508280 Email: drmdurgro@centralbank.co.in
    North Kolkata 9674155771 Email: drmkolknro@centralbank.co.in
    Siliguri 7407600223 0353-2642742 Email: perssiliro@centralbank.co.in
    South Kolkata 9434821211, 033-22420746 Email: operkolksro@centralbank.co.in
    Lucknow Zonal 9554008866 Email: operluckzo@centralbank.co.in
    Agra 7566337447 Email: operagraro@centralbank.co.in
    Gorakhpur 8795816098 Email: opergoraro@centralbank.co.in
    Kanpur 8795819477 Email: armkanpro@centalbank.co.in
    Lucknow 8840886837 Email: hindiluckro@centralbank.co.in
    Meerut 9759700921 Email: drmmeerro@centalbank.co.in
    Varanasi 8795819739 Email: opervararo@centralbank.co.in
    MMZO Zonal 8422931990, 022-40345869 Email: opermmzo@centralbank.co.in
    MRO 9769291209, 022-40345870 Email: cmsmro@centralbank.co.in
    MSRO 8879128470, 022-33121239 Email: opermsro@centralbank.co.in
    Panji 8390910596, 0832-6520722 Email: drmpanaro@centralbank.co.in
    Thane 9833745934, 022-25360492 Email: drmthanaro@centralbank.co.in
    Patna Zonal 7631997455 Email: operpatnzo@centralbank.co.in
    Darbhanga 8298197136 Email: drmdarbro@centralbank.co.in
    Motihari 9534397041 Email: armmotiro@centralbank.co.in
    Muzaffarpur 8298197138 Email: armmuzaro@centalbank.co.in
    Patna 8404801584 Email: cmoperpatnro@centralbank.co.in
    Purnia 7360000711 Email: cmpurn@centralbank.co.in
    Ranchi 8298898902 Email: rdrancro@centralbank.co.in
    Pune Zonal 9923200355, 020-26131612 Email: operpunezo@centralbank.co.in
    Akola 7507771017, 0724-2401013 Email: operakolro@centralbank.co.in
    Aurangabad 8554999684, 240-2344465 Email: operauraro@centralbank.co.in
    Nagpur 7875771919, 0712-2548206, 2527678, 2532824 Extn: 23 Email: opernagpro@centralbank.co.in
    Nasik 9325212633, 0253-2353598 Email: opernasiro@centralbank.co.in
    Pune 8554953400 020-26132619 Email: cmperspunero@centralbank.co.in
    Raipur Zonal 9584469570, 0771-4311011
    Ambikapur 8370002055 7774223569 Email: drmambiro@centralbank.co.in
    Raipur 8370019826, 0771-2253169 Email: operraipro@centralbank.co.in
    Sambhalpur 7381040070 0663-2520247 Email: drmsambro@centralbank.co.in

    You can also approach the regional office of the bank to get a resolution of your grievance. The addresses and contact details of the regional offices are available on the official website of the bank.

    If your grievance is not addressed at any of the above-mentioned channels as the last recourse you can take the matter to the Banking Ombudsmen who are appointed by the Reserve Bank of India They will take care of the matter and try their best to resolve the matter:

    Here is the addresses and jurisdictions of the Banking Ombudsmen of the bank:

    Centre Address Jurisdiction
    Ahmedabad C/o Reserve Bank of India, La Gajjar Chambers, Ashram Road, Ahmedabad - 380 009 STD Code: 079 Tel. No. 26582357/26586718 Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
    Bengaluru C/o Reserve Bank of India 10/3/8, Nrupathunga Road, Bengaluru - 560 001 STD Code: 080 Tel. No. 22210771/22275629 Karnataka
    Bhopal C/o Reserve Bank of India, Hoshangabad Road, Post Box No. 32, Bhopal - 462 011 STD Code: 0755 Tel. No. 2573772/2573776 Madhya Pradesh
    Bhubaneswar C/o Reserve Bank of India, Pt. Jawaharlal Nehru Marg, Bhubaneswar - 751 001 STD Code: 0674 Tel. No. 2396207/2396008 Odisha
    Chandigarh C/o Reserve Bank of India, 4th Floor, Sector 1, Chandigarh Tel. No. 0172 – 2721109 Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana.
    Chennai C/o Reserve Bank of India, Fort Glacis, Chennai - 600 001 STD Code: 044 Tel No. 25395964 Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands
    Guwahati C/o Reserve Bank of India, Station Road, Pan Bazar Guwahati - 781 001 STD Code: 0361 Tel.No.2542556/2540445 Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura
    Hyderabad C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad - 500 004 STD Code: 040 Tel. No. 23210013/23243970 Andhra Pradesh and Telangana
    Jaipur C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No. 12 Jaipur - 302 004 STD Code: 0141 Tel. No. 0141-5107973 Rajasthan
    Kanpur C/o Reserve Bank of India, M. G. Road, Post Box No. 82 Kanpur - 208 001 STD Code: 0512 Tel. No. 2306278/2303004 Uttar Pradesh (except for Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)
    Kolkata C/o Reserve Bank of India, 15, Netaji Subhash Road, Kolkata - 700 001 STD Code: 033 Tel. No. 22304982 West Bengal and Sikkim
    Mumbai C/o Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai - 400 008 STD Code: 022 Tel No. 23022028 Maharashtra and Goa
    New Delhi (I) C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23725445/23710882 Fax No. 23725218 Email: bonewdelhi@rbi.org.in Delhi
    Patna C/o Reserve Bank of India, Patna - 800 001 STD Code: 0612 Tel. No. 2322569/2323734 Bihar
    Thiruvananthapuram C/o Reserve Bank of India, Bakery Junction, Thiruvananthapuram - 695 033 STD Code: 0471 Tel. No. 2332723/2323959 Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region).
    New Delhi (II) C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23724856 Haryana (except Panchkula, Yamuna Nagar, and Ambala Districts) and Ghaziabad, and Gautam Budh Nagar districts of Uttar Pradesh
    Dehradun C/o Reserve Bank of India, 74/1 GMVN Building, 3rd floor, Rajpur Road, Dehradun - 248 001 STD Code: 0135 Telephone: 2742003 Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)
    Ranchi C/o Reserve Bank of India, 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand - 834001 STD Code: 0651 Telephone: 2210512 Jharkhand
    Raipur C/o Reserve Bank of India, 54/949, Shubhashish Parisar, Satya Prem Vihar, Mahadev Ghat Road, Sundar Nagar, Raipur - 492013 STD Code: 0771 Telephone: 2242566 Chhattisgarh
    Jammu C/o Reserve Bank of India, Rail Head Complex, Jammu – 180012 STD Code: 0191 Telephone: 2477617 State of Jammu and Kashmir

    Customer FAQ’s

    1. When can I expect a call back or written response from Central Bank after registering a complaint?

    Once you submit a request or query to Central Bank, you will shortly receive a call from a customer care executive of the bank.

    2. Does Central Bank of India have SMS Banking facility ?

    Currently, the Central Bank of India has not activated the SMS Banking facility. You can reach the bank either through call or mail. You can also post your concern through mail to their postal address.

      

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