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  • Canara Bank Home Loan Customer Care

    Canara Bank Customer Care IVR Manual

    Call on 1800-425-0018. The steps that you have to go through in the Canara Bank hotline IVR are: 

    1. Welcome to Canara Bank.
    2. Press 1 for Canara Bank banking services, 2 for door-step banking services for senior citizens, 3 for insurance and mutual investments, * to repeat the menu. 
    3. You will be required to select the language thereafter. Press 1 for English, 2 for Hindi, 3 for Telegu, 4 for regional languages. 
    4. Thereafter, press 1 for product details and 9 to speak to their customer care executive. 
    5. When you press 1 for product details, you will be given the following options:
      • Press 1 for car loan 
      • Press 2 for home loan 
      • Press 3 for micro, small, and medium enterprises loan 
      • Press 4 for agricultural loan 
      • Press 5 for retail lending 
    6. In order to inch closer to your home loan option, press 2 and you will be redirected to a call with their customer care executive. 

    At any point during the call, you can speak to the customer care personnel directly by pressing 9. 

    Other Ways to Contact Canara Bank Customer Care Department

    Net banking 1800-425-0018
    CanMobile 1800-425-0018
    CanSecure 080-2558-0625
    Address Canara Bank Head Office, 112, J C Road, Bangalore – 560 002

    Points to Remember

    Here are some important things to know about contacting Canara Bank Home Loan Customer Care: 

    • One can call the toll-free number to get any information from Canara Bank customer care department or to get an issue or grievance resolved. 
    • Customers can call the toll-free number anytime during the week except on 15 August, 2 October, and 26 January. 
    • Customers can also choose to visit their nearest branch to get their issues/grievances resolved. 
    • Phone Banking is based on IVR (Interactive Voice Response). Follow the instructions closely to get to the service you require. 

    Redressal of Complaints and Grievance System 

    • In case you have a grievance or issue that you want to bring to the notice of Canara Bank Customer Care Department, you can always call them on their toll-free number mentioned above. Additionally, you can also bring the complaint to the notice of the Branch Manager. In case the Branch Manager fails to satisfactorily resolve your complaint, you can escalate the matter to concerned Circle Office/Regional Office. 
    • In case the Regional Office/Circle Office fails to resolve your complaint satisfactorily, you can further escalate it to Canara Bank’s Nodal Officer at the Head Office. 

    You can find the list of the regional offices and the name of the contact person along with the contact details here. (hyperlink: LIST-OF-NODAL-OFFICERS-OF-REGIONAL-OFFICE-OF-CANARA-BANK-FOR-GRIEVANCE-REDRESSAL.pdf)

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