Canara Bank Home Loan Customer Care

Canara Bank Customer Care IVR Manual

Call on 1800-425-0018. The steps that you have to go through in the Canara Bank hotline IVR are: 

1. Welcome to Canara Bank. 
2. Press 1 for Canara Bank banking services, 2 for door-step banking services for senior citizens, 3 for insurance and mutual investments, * to repeat the menu. 
3. You will be required to select the language thereafter. Press 1 for English, 2 for Hindi, 3 for Telegu, 4 for regional languages. 
4. Thereafter, press 1 for product details and 9 to speak to their customer care executive. 
5. When you press 1 for product details, you will be given the following options: 
• Press 1 for car loan 
• Press 2 for home loan 
• Press 3 for micro, small, and medium enterprises loan 
• Press 4 for agricultural loan 
• Press 5 for retail lending 
6. In order to inch closer to your home loan option, press 2 and you will be redirected to a call with their customer care executive. 

At any point during the call, you can speak to the customer care personnel directly by pressing 9. 

Other Ways to Contact Canara Bank Customer Care Department

Points to Remember

Here are some important things to know about contacting Canara Bank Home Loan Customer Care: 

Redressal of Complaints and Grievance System 

• In case you have a grievance or issue that you want to bring to the notice of Canara Bank Customer Care Department, you can always call them on their toll-free number mentioned above. Additionally, you can also bring the complaint to the notice of the Branch Manager. In case the Branch Manager fails to satisfactorily resolve your complaint, you can escalate the matter to concerned Circle Office/Regional Office. 
• In case the Regional Office/Circle Office fails to resolve your complaint satisfactorily, you can further escalate it to Canara Bank’s Nodal Officer at the Head Office. 

The following are the nodal executives appointed under the Banking Ombudsman: 

Customer FAQ’s 

1. Who are eligible to avail home loan from Canara Bank? 

The following individuals will be eligible to borrow home loan from Canara Bank: 

• Salaried people with a minimum service tenure of 3 years. 
• Self-employed individuals and entrepreneurs with a minimum business tenure of 3 years. 
• The individuals borrowing a home loan must fall between the age group of 18 years and 55 years. 
2. Will the income of the borrower’s spouse be considered in order to determine the repayment capacity? 

Yes. The spouse’s income will be considered while determining the repayment capacity of the home loan. The family income incorporates the applicant’s income and his/her spouse’s income as well. 

3. What are the various reasons for which home loan can be sanctioned? 

Home loan can be sanctioned for the following reasons: 

• To purchase a ready built flat/house. 
• To construct a flat/house. 
• To purchase a site and construct a house thereafter. 
• To expand existing units of a property and upgradation of extra amenities. 
• To undertake renovations and repairs, subject to a maximum amount of Rs.15 lakh. 
4. What is the security required to avail a home loan? 

Mortgage of the flat/house will act as security. 

5. What are the processing charges involved in a home loan? 

The applicant will be required to pay a minimal processing fee of 0.50% towards a home loan.