Bank of Maharashtra Home Loan Customer Care
Toll-Free Number | |
Call Centre Phone Number |
Bank of Maharashtra Customer Care IVR Manual
Call on 1800 102 2636 or 1800 233 4526 and follow the steps mentioned below to reach Bank of Maharashtra's customer service department:
- Welcome to Bank of Maharashtra MAHASEVA- 24*7
- Press 1 for Marathi, press 2 for Hindi, and press 3 for English.
- After selecting the language of your choice, you will be have to choose from the following options:
- Press 1 for account related and banking services
- Press 2 for ATM and debit card related services
- Press 3 for internet banking and mobile banking
- Press 4 for loan related services
- Press 5 for Pradhan Mantri Yojana
- Press 6 for GST
- Press 7 for other queries
- You can press 4 to know more about the loan services offered by Bank of Maharashtra.
- After you select the loan option, you will be connected to a customer service executive who will solve your queries pertaining to the matter.
- Make sure to keep necessary details like account number, loan application number, etc. Handy when making the call.
Other Ways to Reach Bank of Maharashtra Home Loan Hotlines
Other toll-free numbers | |
Telephone Numbers | |
SMS Banking | SMS ‘ASSIST’ to 9223181818 |
Online form to register complaints | |
Postal address | Bank of Maharashtra , Head Office, 'Lokmangal', 1501, Shivajinagar Pune - 411005 |
Points to remember
some important points you must keep in mind when contacting Bank of Maharashtra's customer care department
1. Bank of Maharashtra's toll-free customer care and phone banking numbers are functional 24X7 all throughout the year.
2. When filing the grievance form or the feedback form, make sure to enter your contact details and other such necessary details in an accurate manner.
3. The grievance redressal system of Bank of Maharashtra works on three levels:
- The first level is the branch level where you are required to file the grievance.
- If the issue is not solved, it is escalated to the zonal level.
- If the zonal officers fail to address the problem, the issue is raised to the head office.
4. You can use the bank's branch locator service to find the nearest Bank of Maharashtra branch in your vicinity.
Redressal of Complaints and Grievance System
If you are dissatisfied with the services provided by the bank or have faced a lack of service or action to eradicate a problem, you can reach out to Bank of Maharashtra's grievance department by calling customer care, visiting their nearest branch in your vicinity, or by filling the online grievance form
To file a grievance, you can contact the branch manager of your area. If the grievance redressal is not satisfactory or a solution hasn't been provided within 1 week of the filing of the complaint, it is escalated to the zonal level.
The contact details of the zonal heads of Bank of Maharashtra are mentioned below:
Jurisdiction | Office Address | Phone number | Email ID |
Ahmedabad | Mavlankar Haveli, Vasant Chowk, Bhadra, Ahmedabad 380001 | 079-25507901, 079-25506903 | zmahmedabad@mahabank.co.in |
Ahmednagar | Gurukul, 2nd Floor, Lal Taki Road, Ahmednagar 414001 | 0241-2430574, 0241-2430428, 0241-2430659, 0241-2430562, 0241-2431705 | zmahmednagar@mahabank.co.in |
Akola | Aarth Mangal, Satav Chowk, Oak Marg, Jathar peth, Akola 444005 | 0724-2490842, 0724-2490843 | zmakola@mahabank.co.in |
Amravati | Opp. Atul Mangal Karyalay, Lahanuji Nagar, Amravati 444001 | 0721-2678206, 0721-2671452 | zmamaravati@mahabank.co.in |
Aurangabad | Mahabank Bhavan, C-3, N-1 Town Centre, CIDCO, Aurangabad 431003 | 0240-2481232, 0240-2483206 | zmaurangabad@mahabank.co.in |
Bengaluru | 15, Police Station Road, Basawangudi, Bengaluru 560064 | 080-26526237, 080-26620236 | zmbengaluru@mahabank.co.in |
Bhopal | 1/14 Prashasanik Zone, Arera Hill, Jail Road, Bhopal 462011 | 0755-2551003, 0755-2550808 | zmbhopal@mahabank.co.in |
Chandigarh | SCO 88-89, Sector - 17 C, Chandigarh 160017 | 0172-2713010, 0172-2720076 | zmchandigarh@mahabank.co.in |
Chandrapur | Ghanashyam Bhavan, opposite Police H.O. Mul Road, Chadrapur-442401 | 07172-254518, 07172-255318 | zmchandrapur@mahabank.co.in |
Chennai | Zonal Office, 4, Shivagnanam Road, T.Nagar Chennai 600017 | 044-24364410, 044-24327650 | zmchennai@mahabank.co.in |
Delhi | 15, NBCC Tower, 3rdfloor, Bhikaji Kama Place, New Delhi 110066 | 011-26172824, 011-26172853 | zmdelhi@mahabank.co.in |
Goa | Dattaprasad Building, 1st Floor, M.G. Raod, Panaji, Goa 403001 | 0832-2223136, 0832-2231074 | zmgoa@mahabank.co.in |
Hyderabad | 4-03-379, 2nd Floor, Bank Street, Sultan Bazar, Hyderabad 500001 | 040-24757005, 040-24755080 | zmhyderabad@mahabank.co.in |
Indore | Maharashtra Sahitya Sabha Bhavan, 688, M.G.Road, Indore 452007 | 0731-2435924, 0731-2531805 | zmindore@mahabank.co.in |
Jabalpur | Muthye Building Opp. Telephone Exchange, 1st Floor, Wright Town, Jabalpur 480002 | 0761-2610573, 0761-2400287 | zmjabalpur@mahabank.co.in |
Jaipur | F-104, Riddhi Siddhi Apt., Subhash Marg, Jaipur- 302001 | 0141-2379903, 0141-2379904, 0141-2379905 | zmjaipur@mahabank.co.in |
Jalgaon | Khandesh Mill Shopping Complex, Building No.7, 1st Floor, P.Box.no.88, Nehru Chowk, Jalgaon 425001 | 0257-2225030, 0257-2236005 | zmjalgaon@mahabank.co.in |
Kolhapur | Mahabank Building, S No. 517/1-L, Plot No. 7, Kavalanaka, Kolhapur 41600 | 0231-2533414, 0231-2533438 | zmkolhapur@mahabank.co.in |
Kolkata | Mcleod House, 1st Floor, 3, N.S. Road, Kolkata 700001 | 033-22430286, 033-22483687 | zmkolkata@mahabank.co.in |
Latur | 28/77, Kirti Mansion, Kamdar Road, Adat Bazar Hanuman Chowk, Latur 413512 | 02382-248717, 02382-246108 | zmlatur@mahabank.co.in |
Lucknow | Plot No 12, Mahanagar North Hsg Co-op, Society, Sector - 9, Vikas Nagar, Lucknow. U P. | 0522-2739259, 0522-2739260 | zmlucknow@mahabank.co.in |
Mumbai City | Janamangal, 2nd Floor, 45/47 Mumbai Samachar Marg Fort, Mumbai 400023 | 022-25812621, 022-25823706 | zmmcz@mahabank.co.in |
Mumbai suburban | Plot No 632, Yashomangal, Gandhinagar, Bandra East Mumbai 400051 | 022-26400864 | zmmsz@mahabank.co.in |
Nagpur | Mahabank Building, Abhyankar Road, Sitaburdi, Nagpur 440012 | 0712-2545020, 0712-2545021 | zmnagpur@mahabank.co.in |
Nasik | Griha Nirman Bhavan, Old Agra Road, Post Box No.140, Nasik 422002 | 0253-2580748, 0253-2577479 | zmnasik@mahabank.co.in |
Pune City Zone | Yashomangal', F.C.Road, Shivajinagar, Pune-411005 | 020-25537919, 020-25530864 | zmpcz@mahabank.co.in |
Pune West Zone | Yashomangal', F.C.Road, Shivajinagar, Pune-411005 | 020-25530861, 020-25530862, 020-25530863, 020-25530864, 020-25530865 | zmpez@mahabank.co.in |
Pune East Zone | 2nd Floor, Kesari Maratha Trust Complex, N.C. Kelkar Rd. 568, Narayan Peth, Pune 411030 | 020-24459184, 020-24456467 | zmpwz@mahabank.co.in |
Raipur | Chawla Complex, Sai Nagar, Raipur 491001 | 0771-2882716, 0771-2551316 | zmraipur@mahabank.co.in |
Satara | Jeevan Tara, L.I.C. Zonal Office Building, Opp. Collector Office, Koregaon Rd, Satara 415001 | 02162-232906, 02162-227510 | zmsatara@mahabank.co.in |
Solapur | Plot No. 94, Gaikwad Bldg. Morarji Peth, Solapur Pune Road, Solapur 413002 | 0217-2733870, 0217-2733871 | zmsolapur@mahabank.co.in |
Surat | Prime Arcade, Anandamahal Road, Ward 17 B, Near Jogani Nagar Adajan, Surat - 395 009 | 0261 2730520 | zmsurat@mahabank.co.in |
Thane | Mahabank Bhavan, B-37, Wagle Ind. Estate, Thane 400 604 | 022-25822462, 022-25829436 | zmthane@mahabank.co.in |
If the Zonal Officer fails to address the issue or provide a solution within 2 weeks, the matter will be escalated to the Nodal Officer at the head office of Bank of Maharashtra.
You can also mail them by writing your complaint at the following address:
Assistant General Manager, Customer Services, Bank of Maharashtra, Head Office, 'Lokmangal', 1501, Shivajinagar, Pune-411005
Telephone number | 020 - 25614259 (Extn. 259) |
Fax | 020 - 25520473 |
cmcustomerservice@mahabank.co.in |
The Nodal officer will have 2 weeks to provide a solution to the complaint. If a satisfactory solution isn't provided, customers have the right to contact the Chairman and Managing Director of the bank. If no action is taken within 30 days, customers can take any of the following steps:
- Contact banking ombudsman in state capitals, appointed under RBI's Ombudsman Scheme, 2006.
- Contact the Directorate of Public Grievances under the Government of India, Cabinet Secretariat situated in Sansad Marg, New Delhi.
- Reaching out to the District Consumer Forum under the Consumer Protection Act, 1985.
Apart from this three-tier grievance redressal system, Bank of Maharashtra also appoints an internal ombudsman as the Chief Customer Service Officer (CCSO) according to their latest grievance redressal policy. Customers can reach out to the CCSO regarding any grievance before contacting the banking ombudsman.
FAQs on Bank of Maharashtra Home Loan Customer Care
- How can I make a Bank of Maharashtra Home Loan application?
By visiting the Bank of Maharashtra's nearest branch or submitting an online application through their official website, you can apply for a home loan. The website normally offers details on the application procedure, necessary paperwork, and eligibility requirements.
- How would you describe good customer service?
Consistently exceeding clients' expectations is what constitutes good customer service. Excellent customer service is prompt, simple, individualised, and sympathetic. Businesses that provide outstanding customer service invest the time necessary to comprehend the needs of their specific clientele.
- Can a co-applicant and I apply for a joint house loan?
Yes, you can frequently submit a combined application for a mortgage with a co-applicant, who is typically a relative like a spouse or parent. Your loan eligibility and approval prospects may increase as a result.
- How do I pay my EMI for a home loan from Bank of Maharashtra?
For EMI payments, Bank of Maharashtra often offers a variety of options, such as automatic withdrawal from your bank account, post-dated checks, or online payment through their website.
- What is the timing to talk to a Bank of Maharashtra customer care executive?
You can call the toll-free number which is available 24x7 for 365 days to get your queries resolved.
- How can I find out the status of my application for a house loan with the Bank of Maharashtra?
Utilising your application reference number, you may frequently check the status of your home loan application on the bank's website. For updates, you can also get in touch with their customer service.
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