Bank of India Home Loan Customer Care

Bank of India Customer Care IVR Manual  

Call 1800 22 0229. You will have to follow the following steps to reach the customer care executives through the IVR hotline number:  

1. Welcome to Bank of India. 

2. For information in English, press 1, hindi mein jankari ke liye 2 dabaiye, for information in regional language, press 3 

3. Press 1. You will get the following options: 

• For account related information, press 1 
• To report your loss of debit card, press 2 
• To change your existing telebanking pin, press 4 
• For credit card service, press 5 
• For any other services or to speak to the phone banking officer, press 9 

4. Press 9. You will be directly connected to a customer care executive of the bank. Speak to him/her about your queries/concerns.  

Alternately, if you don’t choose any of the above-mentioned options, you will be provided with the following options: 

• If you are an NRI press 1 
• Otherwise press 2 

Once you select the suitable option, your call will be transferred to a customer care executive who will address your queries. 

Other ways to reach Bank of India 

Points to Remember 

• Bank of India’s dedicated toll-free customer care numbers 1800 103 1906/022-4091 9191 are available 24 hours across India. Both Indians and overseas customers can call these numbers for any general queries related to home loan. 
• If you want to contact the Head of Bank of India Home loan Department through postal mail you can write to their postal address given above. 
• In case of any home loan related complaints, suggestions, and feedbacks you can write to the Home Loan department of the bank using this form in the link: http://www.bankofindia.co.in/english/GrievanceForm_pg.aspx 
• When you lodge a complaint online you will be provided with a “Tracker ID’ as an acknowledgement. Carefully preserve this ID for future reference. 
• On registering a complaint with the bank through the helpline numbers you can expect to get a resolution within a few days. If you don’t get a response from the customer care team, or the response is not up to satisfaction you can raise the issue to the next level of Grievance Redressal (see below). 
• If you want to personally meet the officials of the bank and lodge your complaint you can do that by visiting the bank. Use this branch locator to find the nearest branch: https://www.bankofindia.co.in/Home/BranchLocator 
• In case of any home loan-related queries NRIs can write to these specialised NRI branches in India to get their queries resolved:

  Branch	Branch Address	Phone Number	Email
  Ahmedabad NRI Branch	Bank of India, Opp. Town Hall, Ellisbridge, Ahmedabad Pin - 380 006.	Tel: 0091 079 2658 0514/ 2658 1538/ 2658 5038	ahmdnri.ahmedabad@bankofindia.co.in
  Anand NRI Branch	“KalpaVraksh”, Dr. Cook Road, Opp. Shastribaug Corner, Anand Pin - 380 001	Tel: 0091-2692 256291/2, 0091-2692 256290	anandnri.vadodara@bankofindia.co.in
  Bhuj NRI Branch	N.K. Towers, Opp. Jilla Panchayat Bhavan, Bhuj-Kutch, Gujarat Pin - 370 001	Tel: 0091-2832-250832	Bhujnri.Gandhingr@bankofindia.co.in
  Ernakulam NRI Branch	Bank of India, Collis Estate, M.G Road, Cochin, Ernakulum Pin - 682 016.	Tel: 0091-04842380535,2389955,2365158	ErnakulamNRI.Kerala@bankofindia.co.in
  Mumbai NRI Branch	Bank of India, 70/80, M. G. Road, Ground Floor, Fort Pin - 400 001.	Tel: 0091-22-22668100,22668102	MumbaiNRI.Mumbaisouth@bankofindia.co.in
  New Delhi NRI Branch	P T I Building, 4, Sansad Marg, New Delhi Pin - 110 001	Tel: 0091-11-28844078, 0091-11-23730108, 0091-11-28844079	NewDelhiNRI.NewDelhi@bankofindia.co.in
  Margao NRI Branch	Rua Jose Inacio Loyla,New Market, PO - 272. State - Goa, City- Margaon Pin - 403 601	--	Margaonri.Goa@bankofindia.co.in
  Pudhucherry NRI Branch	No.21, Bussy St.1St Floor, Opp.Saraswathi Thirumanamahal Pudhucherry State - U.T. of Pondicherry, City – PUDUCHERRY Pin - 601 101	Tel: (0413) 2338500, 2338501, 9597456500	PudhucheryNri.Chennai@bankofindia.co.in
  Navsari NRI Branch	1st Floor, Bank Of India Navsari Branch, Near Tower State - Gujarat, City – Navsari Pin - 396 445	--	NavsariNri.Vadodara@bankofindia.co.in

• NRI customers can get the details of the overseas branches of the bank by visiting this link: https://www.bankofindia.co.in/Details/overseas 
• The branch manager is the Nodal Officer for Grievance Redressal at the branch. This means for addressing your grievance you should approach the manager of your zone, who is also the Nodal Officer for Grievance Redressal of your zone. 
• The Internal Ombudsmen should be approached as the last recourse. If you don't get a satisfactory response from any of the banking channels through call, mail or post, then only you should escalate the matter to the Ombudsmen. 

Redressal of Complaints and Grievance System  

In case you register a complaint regarding your home loan through any of the above-mentioned banking channels and you don’t get a satisfactory response from the bank, you can escalate the matter through the Grievance Redressal Mechanism of the bank. 

• Level 1: In case of any grievance or complaint, at first you should report the matter to the Branch Manager of your branch. Alternately, you can also register the complaint online by using this complaint form: https://www.bankofindia.co.in/forms/Grievance 
• Level 2: If the branch doesn’t reply to your complaint within 5 days of receipt of the complaint or you are dissatisfied the resolution, you may approach the Zonal Manager positioned at the respective zonal offices of the bank. Here are the addresses and contact details of the zonal offices:

  Zone	Contact Number
  Bokaro Zone	06542 231520
  Dhanbad Zone	0326 2304012
  Hazaribagh Zone	06546 272482, 06546 223983
  Jamshedpur Zone	0657 2434285
  Raipur Zone	0771 4212401
  Ranchi Zone	0651 2331386

• Level 3: In case you didn’t get a response within 5 days at the zonal level or the complaint is not resolved to your satisfaction you can escalate the matter to the concerned NBG Zonal Manager of the bank. The addresses and contact details of the nodal officers/zonal managers of each zone are:

  Name	Office Address	Phone Number	Email
  Agra (NBG-North-II)	1st Fl., Jeevan Prakash, LIC Bldg., Sanjay Place, M. G. Road, Agra, Uttar Pradesh Pin - 282 001	0562 2525 953, 2526 021	zo.agra@bankofindia.co.in
  Ahmedabad (NBG Central)	Bank of India Bldg. Post Box No.8, Bhadra, Ahmedabad, Gujarat Pin - 380 001	079 25353 088, 079 25620 393	zo.ahmedabad@bankofindia.co.in
  Amritsar (NBG- North-I)	C/O Amritsar Main Branch, Hall Bazar, Amritsar	0183 2210 647	zo.amritsar@bankofindia.co.in
  Bengaluru (NBG-South)	No.11, Kempegowda Road, Bangalore, Karnataka Pin - 560 009	080 2295 9400	zo.bengaluru@bankofindia.co.in
  Bhagalpur (NBG-North–II)	Adampur Chowk, Bhagalpur, Bihar Pin - 812 001	0641 2420 688	zo.bhagalpur@bankofindia.co.in
  Bhopal (NBG-Central)	New Zonal Head Quarters Bldg., Opp. Central Jail, Jail Road, Bhopal, Madhya Pradesh Pin - 462 011	0755- 2553 354	zo.bhopal@bankofindia.co.in
  Bhubaneshwar (NBG-East)	1/1 D, Jayadev Vihar, Nayapalli, Bhubaneswar, Orrisa Pin - 751 015	0674 – 2551 318 / 9244	zo.bhubaneswar@bankofindia.co.in
  Bokaro (NBG-Jharkhand/Chhattisgarh)	1ST Fl., E-17, City Centre, Sector-IV, Bokaro Steel City, Bokaro (Jharkhand) Pin - 827 004	06542 226 252/ 222 557	zo.bokaro@bankofindia.co.in
  Chandigarh (NBG-North-I)	S.C.O.181-182, Sector 17-C, P.B.No.6, Chandigarh Pin - 160 017	0172 2704 608, 2696 289	zo.chandigarh@bankofindia.co.in
  Chennai (NBG-South)	Bank of India Bldg., II Fl., 17, Erabalu Street, Chennai, Tamil Nadu Pin - 600 001	044 6677 7501, 044 2521 6815	zo.chennai@bankofindia.co.in
  Coimbatore (NBG-South)	Star House, 324, Oppanakara Street, P.B.337, Coimbatore, Tamil Nadu Pin - 641 001	0422 2397 056, 0422 2544 916	zo.coimbatore@bankofindia.co.in
  Dhanbad (NBG-Jharkhand/Chhattisgarh)	S. R. Mansion, Sastri Nagar, P.O. Dhanbad, Jharkhand Pin - 826 001	Off. 2304 012, Res. 2211 844	zo.dhanbad@bankofindia.co.in
  Gandhinagar (NBG Central)	1st Floor., BOI Bldg. Sector 16, Gandhinagar, Gujarat Pin - 382 016	Off. 2322 2659, Res. 2322 2138	zo.gandhinagar@bankofindia.co.in
  Ghaziabad (NBG-North-II)	Sandipani, S.T.C Bldg., B-32, Sector 62, Noida, Uttar Pradesh Pin - 201 307	Off. 2404 030, Res. 2402 388	zo.ghaziabad@bankofindia.co.in
  Goa (NBG-West-I)	Adampur Chowk, Bhagalpur, Bihar Pin - 812 001	Off. 2421 687, 2422 171, Res. 2423 320	zo.goa@bankofindia.co.in
  Guwahati (NBG-East)	Saikia Commercial Complex, Sreenagar, G. S. Road, Christian Basty, Guwahati Pin - 781 005	2347 993	zo.guwahati@bankofindia.co.in
  Hazaribagh (NBG-Jharkhand/Chhattisgarh)	Near Whales Ground, Sadanand Road, Saketpuri Hazaribagh, Pin - 825 301	Off. 227 792, Res. 222 437	zo.hazaribagh@bankofindia.co.in
  Howrah (NBG-East)	Madhusudan Apt., 4th Fl., P-18, Dobson Lane, Howrah, West Bengal Pin - 711 101	2262 3523, 26665782, 2262 5782	zo.howrah@bankofindia.co.in
  Hyderabad	P. T. I. Bldg., 1st Fl., 1-10-1199/2, A. C. Guards, Hyderabad, Andhra Pradesh Pin - 500 004	Off. 2331 5263, Res. 2341 0098	zo.hubballidharwad@bankofindia.co.in
  Indore (NBG-Central)	345-A, PU-4, Sheme No.54, A. B. Road, (Behind Hotel Country Inn), Indore, Madhya Pradesh Pin - 452 010	Off. 2445 111, Res. 2492 218	zo.indore@bankofindia.co.in
  Jamshedpur	Post Box No.36, Main Road, Bistupur, Jamshedpur, Jharkhand Pin - 831 001	Off. 2434 285, Res. 2231 188	zo.jamshedpur@bankofindia.co.in
  Kanpur (NBG-North-II)	78-A, Raj Bhawan, Canal Road, Near Juhari Devi Girls College, Kanpur, Uttar Pradesh Pin - 208 004	Off. 2304 318, Res. 6456 606	zo.kanpur@bankofindia.co.in
  Keonjhar (NBG-East)	Mining Road, Keonjhar, Dist. Keonjhar, Orissa Pin - 758 001	Off. 255 896, Res. 255 330	zo.keonjhar@bankofindia.co.in
  Kerala (NBG-South)	Kaloor Towers, Door No.36/1951, Kaloor - Kadavanthara Road, Kaloor, Cochin, Kerala Pin - 682 017	Off. 2344 280, Res. 3248 692	zo.kerala@bankofindia.co.in
  Khandwa (NBG-Central)	1st Floor, Anand Nagar Branch, B. T. College Road, Anand Nagar, Khandwa, Madhya Pradesh Pin - 450 001	Off. 2248 534, Res. 2248 820	zo.khandwa@bankofindia.co.in
  Kolhapur (NBG-West-II)	1519- C, Jaydhaval Bldg., 2nd Fl., Laxmipuri, Kolhapur, Maharashtra Pin - 416 002	2646 371	zo.kolhapur@bankofindia.co.in
  Kolkata (NBG-East)	5, B. T. M. Sarani, Brabourne Road, Kolkata, West Bengal Pin - 700 001	Off. 2248 8577, Res. 2287 3344	zo.kolkata@bankofindia.co.in
  Lucknow (NBG-North-II)	Star House, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh Pin - 226 010	Off. 2721 486, Res. 2333 741	zo.lucknow@bankofindia.co.in
  Ludhiana (NBG-North-1)	Surya Kiran Complex, 1st Floor, Phase II, The Mall, Near Rakh Bagh, Civil Lines, Ludhiana Pin – 141 001	Off. 2405 977, Res. 2454 443	zo.ludhiana@bankofindia.co.in
  Mumbai North (NBG-West-I)	2nd Floor, Malad (W) Branch, Opp. Nataraj Market, S. V. Road, Malad (West), Mumbai Pin - 400 064	Off. 2882 7770, Res. 2770 9566	zo.mnz @ bankofindia.co.in
  Mumbai South (NBG-West-I)	BOI Building,70-80, M. G. Road, Post Box 238, Fort, Mumbai Pin - 400 001	Off. 2267 0542, Res. 2364 7570	zo.mumbaisouthzone@bankofindia.co.in
  Muzaffarpur (NBG-North-II)	Pankaj Market, Saraiyaganj, Post Box No.17, Muzaffarpur, Bihar Pin - 842	Off. 2265 550, 2221 815, Res. 2286 386	zo.muzaffarpur@bankofindia.co.in
  Nagpur (NBG-West-II)	1) BOI Bldg., 3rd Fl., Sardar Vallabhbhai Patel Marg, P. B. No.4, Kingsway, Nagpur, Maharashtra Pin - 440 001 2) BOI Bldg., 2nd Fl., Sardar Vallabhbhai Patel Marg, P. B. No.4, Kingsway, Nagpur, Maharashtra Pin - 440 001	1-Off. 2532 205, Res. 2231 722 2-Off. 2526 909, Res. 2555 005	zo.nagpur@bankofindia.co.in
  Navi Mumbai (NBG-West-I)	Bank of India Bldg., 2nd Fl., Sector 11, Plot No.11, Navi Mumbai, Dist. Thane, Maharasthra Pin - 400 614	2756 4909	zo.navimumbai@bankofindia.co.in
  New Delhi (NBG-North-I)	Jeevan Bharati, Tower I, Level 5, 124, Cannaught Circus, New Delhi Pin - 110 001	2331 2654	Email:zo.newdelhi@bankofindia.co.in
  Patna (NBG-North-II)	Chanakya Place, Birchand Patel Marg, Patna, Bihar Pin - 800 001	Off. 2223 369, Res. 2571 551	zo.patna@bankofindia.co.in
  Pune (NBG-West-II)	1162/ 6, Shivaji Nagar, University Road, Near Observatory, Pune, Maharashtra Pin - 411 005	Off. 2553 5400, Res. 2553 4346	zo.pune@bankofindia.co.in
  Raigad (NBG-West-I)	2nd Fl., Hotel Meera Madhav Bldg., Opp. S. T. Stand, Alibagh, Dist. Raigad Pin - 402 201	02141 282 080, 02141 223 895, 02141 228 895	zo.raigad@bankofindia.co.in
  Raipur (NBG- Jharkhand/ Chhattisgarh)	G. D. Sheth Bldg., Tatyapara, Raipur, Chhattisgarh Pin - 492 001	Off. 4212 401, Res. 6454 516	zo.raipur@bankofindia.co.in
  Rajasthan	Nakoda House, C-63B, P.B.No.346, Sarojini Marg, C Scheme, Jaipur, Rajasthan Pin - 302 001	0141 2656 234	zo.rajasthan@bankofindia.co.in
  Rajkot (NBG-Central)	BOI Bldg., 1st Floor, Para Bazar, P.B.No.24, M. G. Road, Rajkot, Gujarat Pin - 360 001	Off. 2233 910, Res. 2453 092	zo.rajkot@bankofindia.co.in
  Ranchi (NBG- Jharkhand / Chhattisgarh)	Pradhan Towers, Main Road, Ranchi Main (South), P.B.141, Ranchi, Jharkhand Pin - 834 001	Off. 2331 386, Res. 2246 555	zo.ranchi@bankofindia.co.in
  Ratnagiri (NBG-West-II)	Near Arogya Mandir, Ratnagiri-Kolhapur Highway, Shivaji Nagar, Ratnagiri, Maharashtra Pin - 415 639	Off. 233 155, Res. 222 803	zo.ratnagiri@bankofindia.co.in
  Siliguri (NBG-East)	Unity Bldg., Sevoke Road, Opp. Post Office, Dist. Darjeeling, West Bengal Pin - 734 001	Off. 264 2221, Res. 264 0206	zo.siliguri@bankofindia.co.in
  Solapur (NBG-West-II)	Employment Exchange Chowk, Sahyadri Shopping Centre, P.B.79, Solapur, Maharashtra Pin - 413 001	Off. 231 7077, Res. 231 2669	zo.solapur@bankofindia.co.in
  Ujjain (NBG-Central)	P. B. No. 10, 18, Shanku Marg, Freeganj, Ujjain, Madhya Pradesh Pin - 456 001	Off. 251 4800, Res. 251 1318	zo.ujjain@bankofindia.co.in
  Vadodara (NBG-Central)	1st Fl., BOI Bldg., Ellora Park, Subhanpura, Vadodara, Gujarat Pin - 390 007	Off. 239 7895, Res. 228 2691	zo.vadodara@bankofindia.co.in
  Varanasi (NBG-North-II)	B-20/44, A-7, Bhelupura, Varanasi, Uttar Pradesh Pin - 221 010	Off. 227 6844, 227 6209, Res. 240 5784	zo.varanasi@bankofindia.co.in
  Andhra Pradesh	Kishan Bhawan, 10/50/50, Ramnagar, Waltair Main Road, Visakhapatnam, Andhra Pradesh Pin - 221 010	Off. 271 8378, Res. 2533 868	zo.andhrapradesh@bankofindia.co.in

  Note: For more details check here: https://www.bankofindia.co.in/pdf/NodalofficerBankinOmbudsman.pdf 

• Level 4: If the NBG is unable to resolve the grievance within 2 days you can reach out to the Bank's Nodal Officers at the Head Office. The Head Office Department will resolve the grievance within 4 days. Write the full details of the case to the officials at the following addresses:

  Name of the Centre	Contact Details
  Ahmedabad	079 2535 3091, 3088, 0556, 70425 38630
  Bengaluru	080 2295 9400, 01, 96192 24870
  Bhubaneshwar	0674 2362 644, 0674 2361 318, 99370 54412
  Bhopal	0755 2553 354, 90990 03154
  Kolkata	033 2231 8938, 97537 95581
  Chennai	044 6677 7501, 00, 89396 34499
  Chandigarh	0172 2703 212, 0172 2671 504, 98782 61881
  Dehradun	0135 2641 000, 0135 2640 049 90397 48445
  Guwahati	0361 2347 993, 99109 21445
  Jaipur	0141 2656 221, 2658 001, 2658 002, 98711 03719
  Jharkhand- Chhattisgarh (Ranchi)	0651 2331 386, 85518 55007
  Kanpur	0512 2304 318, 98382 02081
  Patna	0612 2223 369, 97095 55696
  Mumbai	022 2262 2717/ 2261 4995/ 99300 60678
  New Delhi	011 2372 2158, 88512 62040
  Telangana	040 2331 5263, 88254 78182
  Thiruvananthapuram	0484 2344 280/ 77200 44552
  Jammu (Amritsar)	0183 5099 336, 85274 34435
  Raipur	0771 4212 401/ 80106 54969

In case the bank fails to provide you with a satisfactory resolution of your grievance within 15 days of lodging the complaint, you can escalate the Banking Ombudsmen of the bank appointed by the Reserve Bank of India to review and redress the grievances of the customers within the bank and ensure that they don’t get escalated to the RBI or the consumer court.   

However, all the partially or wholly rejected complaints will automatically get escalated to the Ombudsmen after 15 days.

Here are the addresses and jurisdictions of the Banking Ombudsmen of the bank appointed by the Reserve Bank of India: