You will have to follow the steps mentioned below after dialling the toll-free customer care number I.e., 1800 258 44 55:
1. You will hear-Welcome to Bank of Baroda phone banking services.
2. You can choose the language by pressing 1 for Hindi, 2 for English, and 3 for any other language.
3. After choosing your preferred language, you can pick from the following services:
4. For home loan-related queries, press 3. After pressing 3, you will be given the following options:
5.Press 2 for product information. You will be provided with these options:
6. To learn more about Bank of Baroda’s home loan offers you will have to Press 2. After pressing 2, you will be connected to a customer care agent who will provide you with the necessary information.
|Missed call services||
|Online form to register complaints||Register your Complaint|
|Postal address (Head Office)||
|Postal address (Corporate Office)||
Keep these important factors in mind when reaching out to the customer care department at Bank of Baroda:
The grievance redressal system of Bank of Baroda is a four-pronged process. You can file a complaint online using the bank’s online form or you can call their customer care centre. Alternatively, you can visit any of Bank of Baroda’s nearest branches to file the grievance.
If the grievance is not redressed at this level or you are unsatisfied with the solution provided, you can escalate the matter to the regional office. You can escalate the complaint by calling Bank of Baroda’s contact center or using their online form. Make sure to quote the unique tracker ID assigned to you when filing the grievance at this level.
Mentioned below are the details of some of the regional branches of Bank of Baroda where you can file a grievance:
|Greater Mumbai Zone||23023233|
|Kolkata Metro Region||033-23401502|
|Bengaluru Region||080 25130777|
If the grievance is not redressed at the regional level, you can take up the complaint to the zonal level by reaching out to the zonal offices. Mentioning the unique tracker ID assigned to you is imperative at this level as well.
Mentioned below is a list of the zonal offices of Bank of Baroda with their contact information:
|Lucknow||Phone: 0522- 6677607|
|New Delhi||Phone: 011-23322949|
If the zonal offices fail to provide a satisfactory solution or are unable to offer a redressal, the complaint can be escalated to the Principal Nodal Officer Mr. Kuku Ram Kanojia. Mentioned below are his contact details and address:
|Address||Mr. K.R.Kanojia General Manager (Operations & Services) Bank of Baroda, Head Office, Baroda Bhavan, R C Dutt Road, Alkapuri, BARODA - 390007, (Gujarat) India.|
|Phone number||(0265) 2316792|
The following services are provided by Bank of Baroda’s contact centre:
You can locate the nearest Bank of Baroda’s branch in your vicinity and its details by using their ‘Branch Locator’ service. Visit https://www.bankofbaroda.com/locate-us-branch.htm and enter your location to view the branches in your area. This service also allows you to locate Bank of Baroda ATMs and eLobby in your vicinity.
Bank of Baroda doesn’t follow any specific timings for filing grievances or queries. You can visit the branch any time during its operational hours to file grievances and queries.
Bank of Baroda’s customer care hotlines are operational 24X7 throughout the year. You can use the hotline numbers to reach the customer care department even on holidays.
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