Be it enquiries regarding Home Loans, credit cards, or reporting the loss of a particular card, you can reach out to Bank of Baroda’s efficient, informative, and round the clock customer care service. For any queries, you can reach out to the bank either via their toll-free number, e -mail, SMS or postal address. If you’re looking for a personal touch to resolve your queries, you can also visit the Bank’s helpdesk. Usually with Bank of Baroda, queries will be fixed promptly and instantaneously. Also their integration of technology with their banking services has made it a pleasurable experience for customers to bank with the Bank of Baroda.
Bank of Baroda has dedicated themselves to handling and resolving queries and concerns from customers for various banking needs. The bank has put in place a special Contact Centre that operates throughout the year, on all 365 days. Customers from all over the nation, across India can connect with a representative of the bank by calling either of the following two toll free numbers.
Like many banks, Bank of Baroda has also integrated technology into their banking services. SMS alerts have been adapted by almost all major banks and certainly this bank had adapted it as well. SMS alerts are useful to know what amount of your Home Loan payment is due, Home Loan instalment, transaction alerts, etc. This service will automatically be activated and charged for all savings accounts, overdraft, and cash credit scheme.
By opting for the SMS alerts by Bank of Baroda, a customer will be provided with the following SMS alerts.
The service charge for the SMS service will cost a savings bank account holder Rs.15 plus taxes every quarter, and for current / cash credit scheme /overdraft accounts, SMS services will cost a customer Rs.25 plus taxes every quarter. This amount will be deducted at the beginning of every quarter.
To unsubscribe, one can either give an application in the home branch or send out an SMS to 8422009988 in the format as mentioned below:
Subscription of SMS service
To subscribe to the SMS service, one can either give an application in the home branch or send out an SMS to 8422009988 in the format as mentioned below:
|Cash payment via universal teller||7 minutes|
|Cash payment via cashier||15 minutes|
|Receipt of cash via universal teller||7 minutes|
|Receipt of cash via cashier||10 minutes|
|Issuance of fixed deposit receipt||25 minutes|
|Issuance of demand draft||25 minutes|
|Payment of demand draft||10 minutes|
|Payment of fixed deposit receipts||15 minutes|
|Opening an account||35 minutes|
|Retirement bills||25 minutes|
|Updating passbooks||10 minutes|
|Statement of accounts||Within 7 days|
|Collection of cheques of own bank||Same day|
|Collection of cheque of other banks||3 days|
|Collection of non-CBS cheques of other bank||7 days – 14 days|
|Zone||Address||Customer Care Details|
|Bihar, Odisha & Jharkhand Zone, Patna||Bank of Baroda, Anand Vihar, 4th Floor, West Boring Canal Road, Patna - 800001||Tel : 06122557643 / 255715 / 2557694 Email : firstname.lastname@example.org|
|Eastern UP Zone, Lucknow||Baroda House, 3rd Floor, V-23, Vibhuti Khand Gomti Nagar, Lucknow - email@example.com|
|Eastern Zone, Kolkata||Bank of Baroda, 5th & 6th floor , Baroda Tower, GN Block, Plot-38/2, Salt Lake Sec V, Kolkata - 700091||Tel : 033 - 23401600 Email: firstname.lastname@example.org|
|Greater Mumbai Zone||Bank of Baroda, 3, Walchand Hirachand Marg, Ballard Pier, Near Green Gate, Mumbai - 400001||Tel : 022- 22613969 / 22613939 / 22611414 Email : email@example.com|
|Karnataka, Andhra Pradesh & Telangana Zone, Bangalore||Bank of Baroda, 3rd Floor, Nitesh Lexington Avenue, 72, Brigade Road, Bangalore - 560025||Email : firstname.lastname@example.org|
|Maharashtra & Goa Zone, Pune||Bank of Baroda, Sharda Centre, 2nd floor, 11/1, Khilare Path, Erandwane, Pune - 411 004||Tel : 020 - 25466908 Email : email@example.com|
|Madhya Pradesh & Chattisgarh Zone, Bhopal||Bank of Baroda, Plot No.202, Zone-I, Ganag Jamuna Complex, Maharana Pratap Nagar, Bhopal - 462011||Tel : 0755 - 572297 / 557696 / 555725 Email : firstname.lastname@example.org|
|North Gujarat Zone, Ahmedabad||Bank of Baroda Towers, 6th Floor, Opp. Law Garden, Ellisbridge, Ahmedabad - 380 006||Tel : 079 - 26473060 Email : email@example.com|
|Northern Zone, New Delhi||Bank of Baroda, Bank of Baroda Bldg., 8th floor, P.B. No.474, 16, Sansad Marg, New Delhi - 110001||Tel : 011 - 23322949 Email : firstname.lastname@example.org|
|South Gujarat Zone, Baroda||Bank of Baroda, Suraj Plaza - III 5th Floor, Siyajiganj, Maganwadi, Baroda||Email : email@example.com|
|Rajasthan Zone, Jaipur||Bank Of Baroda, Rajasthan Zone, Baroda Bhawan, 3rd & 4th Floor, 13th Airport Plaza, Durgapura, Tonk Road, Jaipur - 302 018||Tel : 0141 – 2374970 Email : firstname.lastname@example.org|
|Tamil Nadu & Kerala Zone, Chennai||Bank of Baroda, 2nd Floor, CP Ramaswamy Rd, Alwarpet, Chennai - 600018||Email : email@example.com|
|Western UP & Uttarakhand Zone, Bareilly||Bank of Baroda, 2nd Floor, V-23 Vibhuti Khand, Gomti Nagar, Lucknow - 226010||Tel : 0522 - 2628675 Email : firstname.lastname@example.org|
In the unlikely event that your concerns are unaddressed by customer care executive, Bank of Baroda offers its customers with the Grievance Redressal System. Whether the complaint or query is regarding retail banking, loans, corporate banking, NRI banking, etc., the redressal system in put in place for each one of these products offered by the bank. With this system, one can quite effortlessly put out complaints, feedback or information to the bank regarding any issues faced.
There are four levels of escalations that one can reach out to in case the query or complaint hasn’t been resolved. The 1st level is the branch level or online complaint (SPGRS), the 2nd level is the regional level, the 3rd level is the zonal level, and the 4th level, the nodal office level or external agencies.
If your query hasn’t been resolved by customer care executives, a customer may first escalate the issue to the branch level or online complaint (SPGRS). To do this, follow the steps mentioned below.
In case your query still hasn’t been resolved, you can now escalate the issue to level 2 or the regional level
In the unlikely event that your query hasn’t been resolved by the level 2 managers, you can escalate the issue to level 3, or the zonal level. To do this, follow the below steps.
If you’re still unsatisfied with the customer support, you may escalate the issue to level 4, which is the nodal office level. To escalate the issue to level 4, you can address the issue to the bank’s nodal officer at the following address.
Shri Kuku Ram Kanojia.
General Manager (Operations & Services)
Bank of Baroda, Head Office, Suraj Plaza – 1 6th Floor,
Sayajigunj, Maganwadi, Baroda-390 005, (Gujarat) India.
Tel.: (0265) 2363001 – 2307802
Fax: (0265) 2362914
Bank of Baroda has implemented a hassle free online complaint system for all complaints and suggestions one may have relating to the bank. Through this system, one can submit a complaint, provide suggestions, track a complaint, provide feedback, and provide information.
To submit a complaint, follow the steps mentioned below:
To provide a suggestion, follow the steps mentioned below:
To provide a feedback, follow the steps mentioned below
To provide information, follow the steps mentioned below
To track complaint status, follow the steps mentioned below
Bank of Baroda is a world-wide banking and financial service company headquartered in Gujarat. After integrating with numerous other banks, Bank of Baroda has a healthy network that spreads across 25 countries. It also offers a vast range of home loan products that caters to the needs of an array of customers, and its driven, informative, and educated employee base also is a boon to their customers, providing them with an impeccable and top class customer service.