A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • Bank of Baroda Home Loan Customer Care

    Toll-Free Number 18002584455
    18001024455

    Bank of Baroda Customer Care IVR Manual

    You will have to follow the steps mentioned below after dialling the toll-free customer care number I.e., 1800 258 44 55:

    1. You will hear-Welcome to Bank of Baroda phone banking services.

    2. You can choose the language by pressing 1 for Hindi, 2 for English, and 3 for any other language.

    3. After choosing your preferred language, you can pick from the following services:

    • Press 1 for loss of card
    • Press 2 for banking services
    • Press 3 for product information
    • Press 4 for NRI

    4. For home loan-related queries, press 3. After pressing 3, you will be given the following options:

    • Press 1 for account-related queries
    • Press 2 for product information
    • Press 3 for deposit interest rate
    • Press 4 for loan interest rate
    • Press 5 for wealth management
    • Press 6 Branch and ATM locator

    5.Press 2 for product information. You will be provided with these options:

    • Press 1 for deposit products
    • Press 2 for retail loan products
    • Press 7 for previous menu
    • Press 8 for main menu
    • Press 9 to talk to a customer care agent

    6. To learn more about Bank of Baroda’s home loan offers you will have to Press 2. After pressing 2, you will be connected to a customer care agent who will provide you with the necessary information.

    Other ways to reach BOB Home Loan Hotlines

    Missed call services
    • Balance enquiry: 84680 01111
    • Mini Statement: 84680 01122
    Online form to register complaints Register your Complaint
    Postal address (Head Office)
    • Baroda Bhavan, 7th Floor,R.C. Dutt Road, Vadodara-390 007, (Gujarat), India.
    • Phone No.: (0265) 2316792
    Postal address (Corporate Office)
    • Baroda Corporate Centre, Plot No. C-26, Block G, Bandra Kurla Complex, Bandra (East), Mumbai 400051
    • Phone No.: (022) 6698 5000-04

    Points to Remember

    Keep these important factors in mind when reaching out to the customer care department at Bank of Baroda:

    • The customer care hotlines are open 24X7 and you can reach the bank at any time of the day.
    • The customer care numbers specifically meant for NRI customers also operate all throughout the day.
    • The toll free phone banking and customer care numbers can also be used to report fraudulent transactions and report missing debit or credit cards.
    • When using Bank of Baroda’s IVR service, make sure that you provide the details pertaining to your query in an accurate manner.
    • Bank of Baroda offers a ‘Missed Call’ service under which you can call on the number mentioned above. The call will disconnect after one ring after which you will receive an SMS containing details you require. You can access information regarding your account balance or a mini bank statement.

    Redressal of Complaints and grievance system

    The grievance redressal system of Bank of Baroda is a four-pronged process. You can file a complaint online using the bank’s online form or you can call their customer care centre. Alternatively, you can visit any of Bank of Baroda’s nearest branches to file the grievance.

    If the grievance is not redressed at this level or you are unsatisfied with the solution provided, you can escalate the matter to the regional office. You can escalate the complaint by calling Bank of Baroda’s contact center or using their online form. Make sure to quote the unique tracker ID assigned to you when filing the grievance at this level.

    Mentioned below are the details of some of the regional branches of Bank of Baroda where you can file a grievance:

    Region Contact Details
    Greater Mumbai Zone 23023233
    Ahmedabad Zone 079-26473135
    Kolkata Metro Region 033-23401502
    Baroda Region 0265-2361026
    Pune Region 020-25937201
    Bengaluru Region 080 25130777
    Telangana Region 040-23421601
    Lucknow Region 0522-6677627/6677610
    Jaipur Region 0141-2727151
    Panaji Region 0832-2481311

    If the grievance is not redressed at the regional level, you can take up the complaint to the zonal level by reaching out to the zonal offices. Mentioning the unique tracker ID assigned to you is imperative at this level as well.

    Mentioned below is a list of the zonal offices of Bank of Baroda with their contact information:

    Jurisdiction Contact details
    Baroda Phone: 0265-3966600
    Chennai Phone: 044-23454213
    Kolkata Phone: 033-23401602
    Bengaluru Phone: 080-25130700
    Lucknow Phone: 0522- 6677607
    Patna Phone: 0612-2557643
    Pune Phone: 020-25937107
    Mumbai Phone: 022-22613969
    Ahmedabad Phone: 079-26473061
    Bhopal Phone: 0755-4289103
    New Delhi Phone: 011-23322949
    Bareilly Phone: 0581-2420563

    If the zonal offices fail to provide a satisfactory solution or are unable to offer a redressal, the complaint can be escalated to the Principal Nodal Officer Mr. Kuku Ram Kanojia. Mentioned below are his contact details and address:

    Address Mr. K.R.Kanojia General Manager (Operations & Services) Bank of Baroda, Head Office, Baroda Bhavan, R C Dutt Road, Alkapuri, BARODA - 390007, (Gujarat) India.
    Phone number (0265) 2316792
    Email gm.ops.ho@bankofbaroda.com

    FAQ’s

    1. What are the services I can avail through Bank of Baroda’s contact centre?
    2. The following services are provided by Bank of Baroda’s contact centre:

      • Account enquiry (Balance Enquiry , Statement, Transaction Status )
      • Cheque services (Stop Payment , Status Enquiry, Cheque Book Request )
      • General enquiry (Products & Services , Branch/ATM Location, Interest rate & FOREX Rate, Lead Creation)
      • Debit card services (Blocking of Card, Request for registration of PIN, Request for reissuance of Debit card, Complaint registration of debit card failed transaction, Wealth management Product)
    3. How can I locate the nearest Bank of Baroda branch in my region?
    4. You can locate the nearest Bank of Baroda’s branch in your vicinity and its details by using their ‘Branch Locator’ service. Visit https://www.bankofbaroda.com/locate-us-branch.htm and enter your location to view the branches in your area. This service also allows you to locate Bank of Baroda ATMs and eLobby in your vicinity.

    5. What are the branch timings of Bank of Baroda to file grievances or resolve any queries?
    6. Bank of Baroda doesn’t follow any specific timings for filing grievances or queries. You can visit the branch any time during its operational hours to file grievances and queries.

    7. Do the customer care hotlines operate on holidays?
    8. Bank of Baroda’s customer care hotlines are operational 24X7 throughout the year. You can use the hotline numbers to reach the customer care department even on holidays.

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