Bank of Baroda Home Loan Customer Care

Bank of Baroda Customer Care IVR Manual

You will have to follow the steps mentioned below after dialling the toll-free customer care number I.e., 1800 258 44 55:

1. You will hear-Welcome to Bank of Baroda phone banking services.

2. You can choose the language by pressing 1 for Hindi, 2 for English, and 3 for any other language.

3. After choosing your preferred language, you can pick from the following services:

• Press 1 for loss of card
• Press 2 for banking services
• Press 3 for product information
• Press 4 for NRI

4. For home loan-related queries, press 3. After pressing 3, you will be given the following options:

• Press 1 for account-related queries
• Press 2 for product information
• Press 3 for deposit interest rate
• Press 4 for loan interest rate
• Press 5 for wealth management
• Press 6 Branch and ATM locator

5.Press 2 for product information. You will be provided with these options:

• Press 1 for deposit products
• Press 2 for retail loan products
• Press 7 for previous menu
• Press 8 for main menu
• Press 9 to talk to a customer care agent

6. To learn more about Bank of Baroda home loan offers you will have to Press 2. After pressing 2, you will be connected to a customer care agent who will provide you with the necessary information.

Other ways to reach BOB Home Loan Hotlines

Points to Remember

Keep these important factors in mind when reaching out to the customer care department at Bank of Baroda:

• The customer care hotlines are open 24X7 and you can reach the bank at any time of the day.
• The customer care numbers specifically meant for NRI customers also operate all throughout the day.
• The toll free phone banking and customer care numbers can also be used to report fraudulent transactions and report missing debit or credit cards.
• When using Bank of Baroda’s IVR service, make sure that you provide the details pertaining to your query in an accurate manner.
• Bank of Baroda offers a ‘Missed Call’ service under which you can call on the number mentioned above. The call will disconnect after one ring after which you will receive an SMS containing details you require. You can access information regarding your account balance or a mini bank statement.

Redressal of Complaints and grievance system

The grievance redressal system of Bank of Baroda is a four-pronged process. You can file a complaint online using the bank’s online form or you can call their customer care centre. Alternatively, you can visit any of Bank of Baroda’s nearest branches to file the grievance.

If the grievance is not redressed at this level or you are unsatisfied with the solution provided, you can escalate the matter to the regional office. You can escalate the complaint by calling Bank of Baroda’s contact center or using their online form. Make sure to quote the unique tracker ID assigned to you when filing the grievance at this level.

Mentioned below are the details of some of the regional branches of Bank of Baroda where you can file a grievance: