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    Bank of Baroda Home Loan Customer Care

    Be it enquiries regarding Home Loans, credit cards, or reporting the loss of a particular card, you can reach out to Bank of Baroda’s efficient, informative, and round the clock customer care service. For any queries, you can reach out to the bank either via their toll-free number, e -mail, SMS or postal address. If you’re looking for a personal touch to resolve your queries, you can also visit the Bank’s helpdesk. Usually with Bank of Baroda, queries will be fixed promptly and instantaneously. Also their integration of technology with their banking services has made it a pleasurable experience for customers to bank with the Bank of Baroda.

    Bank of Baroda Home Loan Customer Care Toll Free Number

    Bank of Baroda has dedicated themselves to handling and resolving queries and concerns from customers for various banking needs. The bank has put in place a special Contact Centre that operates throughout the year, on all 365 days. Customers from all over the nation, across India can connect with a representative of the bank by calling either of the following two toll free numbers.

    Toll Free Number 1 1800 22 33 44
    Toll Free Number 2 1800 102 44 55
    Bank of Baroda Home Loan Customer Care

    BOB Home Loan Customer Care SMS Alerts

    Like many banks, Bank of Baroda has also integrated technology into their banking services. SMS alerts have been adapted by almost all major banks and certainly this bank had adapted it as well. SMS alerts are useful to know what amount of your Home Loan payment is due, Home Loan instalment, transaction alerts, etc. This service will automatically be activated and charged for all savings accounts, overdraft, and cash credit scheme.

    By opting for the SMS alerts by Bank of Baroda, a customer will be provided with the following SMS alerts.

    • Missed call SMS banking on customer account
    • Aadhaar linking
    • Cheque Book Dispatch information
    • Dormant account
    • On issuance of Fixed Deposit Receipt
    • Loan overdue
    • For BKCC Accounts expiry date intimation to customer - Before 15 days
    • Inward and outward cheque retuned unpaid irrespective of amount- daily.
    • Card Hot listing
    • Cheque presented in inward clearing
    • Potentially dormant account
    • Fixed Deposit Receipt maturing SMS
    • OTP Generation
    • KYC noncompliance SMS - in bulk (after certain interval)
    • Acceptance of Form 15G/15H in the system
    • Account opening SMS to customer - For Newly opened account
    • Loan instalment
    • Birthday wishes to customer
    • Transaction Alert

    The service charge for the SMS service will cost a savings bank account holder Rs.15 plus taxes every quarter, and for current / cash credit scheme /overdraft accounts, SMS services will cost a customer Rs.25 plus taxes every quarter. This amount will be deducted at the beginning of every quarter.

    Un-subscription of SMS Service

    To unsubscribe, one can either give an application in the home branch or send out an SMS to 8422009988 in the format as mentioned below:

    DEACT Example – DEACT 0811

    Subscription of SMS service

    To subscribe to the SMS service, one can either give an application in the home branch or send out an SMS to 8422009988 in the format as mentioned below:

    ACT Example – DEACT 0811

    Timelines for Bank of Baroda’s Services

    Service Timeline
    Cash payment via universal teller 7 minutes
    Cash payment via cashier 15 minutes
    Receipt of cash via universal teller 7 minutes
    Receipt of cash via cashier 10 minutes
    Issuance of fixed deposit receipt 25 minutes
    Issuance of demand draft 25 minutes
    Payment of demand draft 10 minutes
    Payment of fixed deposit receipts 15 minutes
    Opening an account 35 minutes
    Retirement bills 25 minutes
    Updating passbooks 10 minutes
    Statement of accounts Within 7 days
    Collection of cheques of own bank Same day
    Collection of cheque of other banks 3 days
    Collection of non-CBS cheques of other bank 7 days – 14 days

    Bank of Baroda Zone Based Home Loan Customer Care Number

    Zone Address Customer Care Details
    Bihar, Odisha & Jharkhand Zone, Patna Bank of Baroda, Anand Vihar, 4th Floor, West Boring Canal Road, Patna - 800001 Tel : 06122557643 / 255715 / 2557694 Email : zm.bojz@bankofbaroda.com
    Eastern UP Zone, Lucknow Baroda House, 3rd Floor, V-23, Vibhuti Khand Gomti Nagar, Lucknow - 226010 zm.upu@bankofbaroda.com
    Eastern Zone, Kolkata Bank of Baroda, 5th & 6th floor , Baroda Tower, GN Block, Plot-38/2, Salt Lake Sec V, Kolkata - 700091 Tel : 033 - 23401600 Email: zm.ez@bankofbaroda.com
    Greater Mumbai Zone Bank of Baroda, 3, Walchand Hirachand Marg, Ballard Pier, Near Green Gate, Mumbai - 400001 Tel : 022- 22613969 / 22613939 / 22611414 Email : zm.gmz@bankofbaroda.com
    Karnataka, Andhra Pradesh & Telangana Zone, Bangalore Bank of Baroda, 3rd Floor, Nitesh Lexington Avenue, 72, Brigade Road, Bangalore - 560025 Email : zm.karap@bankofbaroda.com
    Maharashtra & Goa Zone, Pune Bank of Baroda, Sharda Centre, 2nd floor, 11/1, Khilare Path, Erandwane, Pune - 411 004 Tel : 020 - 25466908 Email : zm.mgz@bankofbaroda.com
    Madhya Pradesh & Chattisgarh Zone, Bhopal Bank of Baroda, Plot No.202, Zone-I, Ganag Jamuna Complex, Maharana Pratap Nagar, Bhopal - 462011 Tel : 0755 - 572297 / 557696 / 555725 Email : zm.mpz@bankofbaroda.com
    North Gujarat Zone, Ahmedabad Bank of Baroda Towers, 6th Floor, Opp. Law Garden, Ellisbridge, Ahmedabad - 380 006 Tel : 079 - 26473060 Email : zm.ngz@bankofbaroda.com
    Northern Zone, New Delhi Bank of Baroda, Bank of Baroda Bldg., 8th floor, P.B. No.474, 16, Sansad Marg, New Delhi - 110001 Tel : 011 - 23322949 Email : zm.nz@bankofbaroda.com
    South Gujarat Zone, Baroda Bank of Baroda, Suraj Plaza - III 5th Floor, Siyajiganj, Maganwadi, Baroda Email : zm.sgz@bankofbaroda.com
    Rajasthan Zone, Jaipur Bank Of Baroda, Rajasthan Zone, Baroda Bhawan, 3rd & 4th Floor, 13th Airport Plaza, Durgapura, Tonk Road, Jaipur - 302 018 Tel : 0141 – 2374970 Email : zm.rz@bankofbaroda.com
    Tamil Nadu & Kerala Zone, Chennai Bank of Baroda, 2nd Floor, CP Ramaswamy Rd, Alwarpet, Chennai - 600018 Email : zm.sz@bankofbaroda.com
    Western UP & Uttarakhand Zone, Bareilly Bank of Baroda, 2nd Floor, V-23 Vibhuti Khand, Gomti Nagar, Lucknow - 226010 Tel : 0522 - 2628675 Email : zm.upz@bankofbaroda.com

    BOB Redressal of Complaints

    In the unlikely event that your concerns are unaddressed by customer care executive, Bank of Baroda offers its customers with the Grievance Redressal System. Whether the complaint or query is regarding retail banking, loans, corporate banking, NRI banking, etc., the redressal system in put in place for each one of these products offered by the bank. With this system, one can quite effortlessly put out complaints, feedback or information to the bank regarding any issues faced.

    There are four levels of escalations that one can reach out to in case the query or complaint hasn’t been resolved. The 1st level is the branch level or online complaint (SPGRS), the 2nd level is the regional level, the 3rd level is the zonal level, and the 4th level, the nodal office level or external agencies.

    If your query hasn’t been resolved by customer care executives, a customer may first escalate the issue to the branch level or online complaint (SPGRS). To do this, follow the steps mentioned below.

    • Log in to Bank of Baroda’s official website
    • Scroll to the bottom, and under the header ‘More Links’, click on ‘Customer Care’
    • This will open up a page with more options. Here, click on ‘Redressal of Complaints’
    • Here, you can either download the feedback form by clicking on ‘Click here to download Feedback / Grievance Redressal form’ or you can fill out the online complaint form by clicking on ‘Click here to fill Online Complaint Form’

    In case your query still hasn’t been resolved, you can now escalate the issue to level 2 or the regional level

    • Log in to Bank of Baroda’s official website
    • Scroll to the bottom, and under the header ‘More Links’, click on ‘Customer Care’
    • This will open up a page with more options. Here, click on ‘Redressal of Complaints’
    • Here, you can click on ‘Click here for details of Regional Managers’ for contact details of regional managers. One can then use these contact details to send out his / her issue to the regional manager

    In the unlikely event that your query hasn’t been resolved by the level 2 managers, you can escalate the issue to level 3, or the zonal level. To do this, follow the below steps.

    • Log in to Bank of Baroda’s official website
    • Scroll to the bottom, and under the header ‘More Links’, click on ‘Customer Care’
    • This will open up a page with more options. Here, click on ‘Redressal of Complaints’
    • Here, you can click on ‘Click here for details of Zonal Managers’ for contact details of regional managers. One can then use these contact details to send out his / her issue to the zonal manager

    If you’re still unsatisfied with the customer support, you may escalate the issue to level 4, which is the nodal office level. To escalate the issue to level 4, you can address the issue to the bank’s nodal officer at the following address.

    Shri Kuku Ram Kanojia.

    General Manager (Operations & Services)

    Bank of Baroda, Head Office, Suraj Plaza – 1 6th Floor,

    Sayajigunj, Maganwadi, Baroda-390 005, (Gujarat) India.

    Tel.: (0265) 2363001 – 2307802

    Fax: (0265) 2362914

    Email: gm.ops.ho@bankofbaroda.com

    BOB Home Loan Customer Care Online Complaint Management System

    Bank of Baroda has implemented a hassle free online complaint system for all complaints and suggestions one may have relating to the bank. Through this system, one can submit a complaint, provide suggestions, track a complaint, provide feedback, and provide information.

    To submit a complaint, follow the steps mentioned below:

    • Log in to Bank of Baroda’s official website
    • Scroll to the bottom, and under the header ‘More Links’, click on ‘Customer Care’
    • This will open up a page with more options. Here, click on ‘Online Complaints / Feedback / SPGRS’
    • Now click on ‘Submit Complaint’
    • Fill in the details requested in the page and submit the complaint
    • You can now note the tracker ID for future reference

    To provide a suggestion, follow the steps mentioned below:

    • Log in to Bank of Baroda’s official website
    • Scroll to the bottom, and under the header ‘More Links’, click on ‘Customer Care’
    • This will open up a page with more options. Here, click on ‘Online Complaints / Feedback / SPGRS’
    • Now click on ‘Provide Suggestion’
    • Fill in the details requested in the page and submit the suggestion
    • You can now note the tracker ID for future reference

    To provide a feedback, follow the steps mentioned below

    • Log in to Bank of Baroda’s official website
    • Scroll to the bottom, and under the header ‘More Links’, click on ‘Customer Care’
    • This will open up a page with more options. Here, click on ‘Online Complaints / Feedback / SPGRS’
    • Now click on ‘Provide Feedback’
    • Fill in the details requested in the page and submit the feedback
    • You can now note the tracker ID for future reference

    To provide information, follow the steps mentioned below

    • Log in to Bank of Baroda’s official website
    • Scroll to the bottom, and under the header ‘More Links’, click on ‘Customer Care’
    • This will open up a page with more options. Here, click on ‘Online Complaints / Feedback / SPGRS’
    • Now click on ‘Provide Information’
    • Fill in the details requested in the page and submit the information
    • You can now note the tracker ID for future reference

    To track complaint status, follow the steps mentioned below

    • Log in to Bank of Baroda’s official website
    • Scroll to the bottom, and under the header ‘More Links’, click on ‘Customer Care’
    • This will open up a page with more options. Here, click on ‘Online Complaints / Feedback / SPGRS’
    • Now click on ‘Track Complaint Status’
    • Fill in the details requested in the page and submit
    • You can now view the status of your query or feedback

    About Bank of Boroda:

    Bank of Baroda is a world-wide banking and financial service company headquartered in Gujarat. After integrating with numerous other banks, Bank of Baroda has a healthy network that spreads across 25 countries. It also offers a vast range of home loan products that caters to the needs of an array of customers, and its driven, informative, and educated employee base also is a boon to their customers, providing them with an impeccable and top class customer service.

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