Bandhan Bank Home Loan Customer Care
Toll-Free Number | |
Call Centre Phone Number |
Bandhan Bank Customer Care IVR Manual
Follow the steps mentioned below to reach Bandhan Bank's customer care department. Call on 18002588181 to get information about home loans or to file a grievance:
- Welcome to Bandhan Bank contact centre
- Press 1 for English, press 2 for Hindi, and press 3 for Bengali
- After you have selected the language, you will be given the following options:
- Press 1 for customer menu
- Press 2 for product menu, interest rates, and exchange rates
- Press 3 for stolen card
- Select 1 if you have any grievance or complaints. You will be required to enter your account number or card number to proceed further. After providing any of the two necessary details, you can proceed with the complaint/grievance.
- If you wish to know about the products and interest rates offered by Bandhan Bank, you can Press 2. After pressing 2 you can choose from the following options
- Press 1 for interest rates
- Press 2 for exchange rates
- Press 3 for deposit product information
- Press 4 for Loan product information
- For information pertaining to home loans, you can Press 4. You will be directed to the customer care centre and connected with a customer care executive who will provide you with the necessary information.
Other Ways to Reach Bandhan Bank Home Loan Hotlines
Bandhan Bank Online Complaint Form |
DN 32, Sector V, Salt Lake City, Kolkata 700091 |
Points to Remember
Here are some important things to know about contacting Bandhan Bank customer care centre:
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1. Bandhan Bank's toll-free customer care number is available 24X7.
2. The bank operates 6 days a week i.e. from Monday to Saturday, except 2nd and 4th Saturdays.
3. You can reach out to the bank between 9:00 a.m. and 6:00 p.m.
4. The grievance redressal system of Bandhan Bank works on three levels:
- You can file the complaint by calling or mailing the bank's customer care department or by visiting the branch in person
- If the response is not satisfactory, you can escalate the matter to the cluster head.
- If the resolution from the cluster head is not satisfactory, you can further escalate the complaint to the nodal officer of Bandhan Bank.
5. You can use the 'Branch Locator' service on Bandhan Bank's website to find their branch nearest to you.
6. When using the feedback form, make sure that you describe the problem in a precise manner within 350 characters.
7. You must also ensure that the name and contact details you provide are accurate.
8. Additionally, it is important to include your customer ID or account number when filing a complaint, as it helps the bank serve you better.
Redressal of Complaints and Grievance System
To file a complaint with Bandhan Bank, you can use any of the following methods:
- Visit the bank personally and file a grievance by filling out the grievance form.
- You can fill the Bandhan Bank grievance form online as well.
- You can call at 18002588181
- You can also mail your complaint to customercare@bandhanbank.com
If the solution provided by the customer care department doesn't feel satisfactory, you can reach out to the cluster heads in your area to escalate the matter. You can write to them at the following email addresses or call on the following numbers:
Jurisdiction | Email address |
Agartala | |
Ahmedabad | |
Asansol | |
Aurangabad | |
Bangalore | |
Barasat | |
Baruipur | |
Berhampore | |
Bhagalpur | |
Bhopal | |
Bhubaneswar | |
Bongaigaon | |
Burdwan | |
Chandigarh | |
Chennai | |
Coochbehar | |
Dehradun | |
Delhi North East | |
Delhi South West | |
Dhupguri | |
Guwahati | |
Habra | |
Hooghly | |
Howrah | |
Hyderabad | |
Indore | |
Jaipur | |
Jorhat | |
Katihar | |
Kochi | |
Kolkata-Central | |
Kolkata-North | |
Kolkata-South | |
Krishnanagar | |
Lucknow | |
Malda | |
Midnapore | |
Moradabad | |
Mumbai | |
Muzaffarpur | |
Nagaon | |
Patna | |
Pune | |
Raiganj | |
Raipur | |
Ranchi | |
Sambalpur | |
Shantiniketan | |
Silchar | |
Siliguri | |
Siwan | |
Surat | |
Tezpur | |
Varanasi |
If the solution provided by the cluster head of your area doesn't meet your requirements, you can reach out to Bandhan Bank's Nodal Officer at head office.
Disclaimer
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