A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • Bandhan Bank Home Loan Customer Care

    Toll-Free Number 18002588181
    Call Centre Phone Number 03344099090

    Bandhan Bank Customer Care IVR Manual

    Follow the steps mentioned below to reach Bandhan Bank’s customer care department. Call on 18002588181 to get information about home loans or to file a grievance:

    1. Welcome to Bandhan Bank contact centre
    2. Press 1 for English, press 2 for Hindi, and press 3 for Bengali
    3. After you have selected the language, you will be given the following options:
      • Press 1 for customer menu
      • Press 2 for product menu, interest rates, and exchange rates
      • Press 3 for stolen card
    4. Select 1 if you have any grievance or complaints. You will be required to enter your account number or card number to proceed further. After providing any of the two necessary details, you can proceed with the complaint/grievance.
    5. If you wish to know about the products and interest rates offered by Bandhan Bank, you can Press 2. After pressing 2 you can choose from the following options
      • Press 1 for interest rates
      • Press 2 for exchange rates
      • Press 3 for deposit product information
      • Press 4 for Loan product information
    6. For information pertaining to home loans, you can Press 4. You will be directed to the customer care centre and connected with a customer care executive who will provide you with the necessary information.

    Other Ways to Reach Bandhan Bank Home Loan Hotlines

    Other phone banking numbers 103366333333
    Online form to register complaints Bandhan Bank Online Complaint Form
    Email customercare@bandhanbank.com
    Postal address DN 32,  Sector V,  Salt Lake City,  Kolkata  700091 

    Points to Remember

    Here are some important things to know about contacting Bandhan Bank customer care centre:

    1. Bandhan Bank’s toll-free customer care number is available 24X7.

    2. The bank operates 6 days a week i.e. from Monday to Saturday, except 2nd and 4th Saturdays.

    3. You can reach out to the bank between 9:00 a.m. and 6:00 p.m.

    4. The grievance redressal system of Bandhan Bank works on three levels:

    • You can file the complaint by calling or mailing the bank’s customer care department or by visiting the branch in person
    • If the response is not satisfactory, you can escalate the matter to the cluster head.
    • If the resolution from the cluster head is not satisfactory, you can further escalate the complaint to the nodal officer of Bandhan Bank.

    5. You can use the ‘Branch Locator’ service on Bandhan Bank’s website to find their branch nearest to you.

    6. When using the feedback form, make sure that you describe the problem in a precise manner within 350 characters.

    7. You must also ensure that the name and contact details you provide are accurate.

    8. Additionally, it is important to include your customer ID or account number when filing a complaint, as it helps the bank serve you better.

    Redressal of Complaints and Grievance System

    To file a complaint with Bandhan Bank, you can use any of the following methods:

    If the solution provided by the customer care department doesn’t feel satisfactory, you can reach out to the cluster heads in your area to escalate the matter. You can write to them at the following email addresses or call on the following numbers:

    Jurisdiction Name of cluster head Contact details Email address
    Agartala Sudip Chakraborty 7637016011 ch.agartala@bandhanbank.com
    Ahmedabad Hardik C. Gandhi 7228002011 ch.ahmedabad@bandhanbank.com
    Asansol Sourav Sengupta 7604065015 ch.asansol@bandhanbank.com
    Aurangabad Sanjay S. Bagde 7400407004 ch.aurangabad@bandhanbank.com
    Bangalore Santhosh M Rajan 7595049265 ch.bangalore@bandhanbank.com
    Barasat Parthasarathi Ghoshal 8697373789 ch.barasat@bandhanbank.com
    Baruipur Sra Vani Rajapantula 7604065004 ch.baruipur@bandhanbank.com
    Berhampore Soubhik Ghosh 7604065016 ch.berhampore@bandhanbank.com
    Bhagalpur Prabhat Sinha 9065525013 ch.bhagalpur@bandhanbank.com
    Bhopal Vikas Kumar Rathore 7470795004 ch.bhopal@bandhanbank.com
    Bhubaneswar Ashok Kumar Sahu 8114385004 ch.bhubaneswar@bandhanbank.com
    Bongaigaon Biswajit Deka 7637016008 ch.bongaigaon@bandhanbank.com
    Burdwan Suvransu Ghosh 7604065006 ch.burdwan@bandhanbank.com
    Chandigarh Ashwani Kumar Dhunna 7595049266 ch.chandigarh@bandhanbank.com
    Chennai R Manikandan 7540095001 ch.chennai@bandhanbank.com
    Coochbehar Nilanjan Das 7604065011 ch.coochbehar@bandhanbank.com
    Dehradun Amit Khanna 9076545005 ch.dehradun@bandhanbank.com
    Delhi North East Anish Roshan 9065525009 ch.delhi@bandhanbank.com
    Delhi South West Ashish Goel 9359320129 ch.delhi2@bandhanbank.com
    Dhupguri Manojit Patra 7637016010 ch.dhupguri@bandhanbank.com
    Guwahati Abhay Kumar 7637016001 ch.guwahati@bandhanbank.com
    Habra Subhasish Sadhukhan 7604065018 ch.habra@bandhanbank.com
    Hooghly Arup Kumar Sarkar 7604065013 ch.hooghly@bandhanbank.com
    Howrah Arjun Banerjee 7604065009 ch.howrah@bandhanbank.com
    Hyderabad Tarun Pradhan 7595049268 ch.hyderabad@bandhanbank.com
    Indore Pankaj Kumawat 7470795005 ch.indore@bandhanbank.com
    Jaipur Prakash Chand Jain 9799165003 ch.jaipur@bandhanbank.com
    Jorhat Rana Jafri Islam 7637016005 ch.jorhat@bandhanbank.com
    Katihar Prasun Ghosh 9065525015 ch.katihar@bandhanbank.com
    Kochi PPS Prakash 9567265001 ch.kochi@bandhanbank.com
    Kolkata-Central Debdipta Samanta 7604065001 ch.centralkolkata@bandhanbank.com
    Kolkata-North Prosun Kumar Banerjee 7604065003 ch.northkolkata@bandhanbank.com
    Kolkata-South Sharmistha Goswami 7604065017 ch.southkolkata@bandhanbank.com
    Krishnanagar Mainak Das Gupta 7604065002 ch.krishnanagar@bandhanbank.com
    Lucknow Ankur Pandey 9903815015 ch.lucknow@bandhanbank.com
    Malda Arunava Chattopadhyay 7604065014 ch.malda@bandhanbank.com
    Midnapore Sandip Paul 9748845055 ch.midnapore@bandhanbank.com
    Moradabad Parimal Sharma 9076545007 ch.moradabad@bandhanbank.com
    Mumbai Sikandar Shah Miyagul 7400407005 ch.mumbai@bandhanbank.com
    Muzaffarpur Anup Kr. Srivastava 9065525016 ch.muzaffarpur@bandhanbank.com
    Nagaon Rajib Bordoloi 7637016006 ch.nagaon@bandhanbank.com
    Patna Amit Jha 9065525017 ch.patna@bandhanbank.com
    Pune Vinayak Goolappa Tonshyal 7400407006 ch.pune@bandhanbank.com
    Raiganj Arpan Banerjee 7604065037 ch.raiganj@bandhanbank.com
    Raipur Jayant Kumar Jain 7470795006 ch.raipur@bandhanbank.com
    Ranchi Ram Sagar Pandey 9065525018 ch.ranchi@bandhanbank.com
    Sambalpur Rajendra Narayan Jena 9903329099 ch.sambalpur@bandhanbank.com
    Shantiniketan Sumit Chowdhury 7604065005 ch.shantiniketan@bandhanbank.com
    Silchar Krishnendu Mondal 7604065010 ch.silchar@bandhanbank.com
    Siliguri Amitava Sengupta 7604065012 ch.siliguri@bandhanbank.com
    Siwan Sameer Sinha 9065525019 ch.siwan@bandhanbank.com
    Surat Mukim Abdullah Kazi 9831787077 ch.surat@bandhanbank.com
    Tezpur Shantonob Das Gupta 7637016014 ch.tezpur@bandhanbank.com
    Varanasi Subrata Saha 9748452025 ch.asansol@bandhanbank.com

    If the solution provided by the cluster head of your area doesn’t meet your requirements, you can reach out to Bandhan Bank’s Nodal Officer at head office.

    The address and contact details of Bandhan Bank’s Nodal Officer is:

    Nodal Officer Mr. Nand Kumar Singh
    Contact Number 03366090909
    Email address pno@bandhanbank.com
    Address DN 32, Sector V, Salt Lake City, Kolkata - 700091


    1. What are the loan related services I can avail from the customer care department of Bandhan Bank?
    2. You can avail a multitude of services like finding out the interest rates, applying for a loan, or knowing the status of a loan. The customer care executives may also address other queries pertaining to loan products if the need arises. However, it is important to ensure that you provide the accurate account number or customer ID to get the correct information.

    3. Does Bandhan Bank provide a call back service?
    4. Yes, Bandhan Bank provides a call back service. Visit Bandhan Bank Call Back service and fill out details like name, state, phone number, email address, etc., to request a call back from the bank’s customer care department. When filing the details, you can either choose to be contacted by phone or by email based on your preferences.

    5. How can I use the ‘Branch Locator’ service offered by Bandhan Bank?
    6. Log on to Bandhan Bank Branch Locator. You will be required to enter details like state, district, village/city, etc., to locate nearest branch in your vicinity.


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