A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • Bandhan Bank Home Loan Customer Care

    Toll-Free Number 18002588181
    Call Centre Phone Number 03344099090

    Bandhan Bank Customer Care IVR Manual

    Follow the steps mentioned below to reach Bandhan Bank’s customer care department. Call on 18002588181 to get information about home loans or to file a grievance:

    1. Welcome to Bandhan Bank contact centre
    2. Press 1 for English, press 2 for Hindi, and press 3 for Bengali
    3. After you have selected the language, you will be given the following options:
      • Press 1 for customer menu
      • Press 2 for product menu, interest rates, and exchange rates
      • Press 3 for stolen card
    4. Select 1 if you have any grievance or complaints. You will be required to enter your account number or card number to proceed further. After providing any of the two necessary details, you can proceed with the complaint/grievance.
    5. If you wish to know about the products and interest rates offered by Bandhan Bank, you can Press 2. After pressing 2 you can choose from the following options
      • Press 1 for interest rates
      • Press 2 for exchange rates
      • Press 3 for deposit product information
      • Press 4 for Loan product information
    6. For information pertaining to home loans, you can Press 4. You will be directed to the customer care centre and connected with a customer care executive who will provide you with the necessary information.

    Other Ways to Reach Bandhan Bank Home Loan Hotlines

    Other phone banking numbers 103366333333
    Online form to register complaints Bandhan Bank Online Complaint Form
    Email customercare@bandhanbank.com
    Postal address DN 32,  Sector V,  Salt Lake City,  Kolkata  700091 

    Points to Remember

    Here are some important things to know about contacting Bandhan Bank customer care centre:

    1. Bandhan Bank’s toll-free customer care number is available 24X7.

    2. The bank operates 6 days a week i.e. from Monday to Saturday, except 2nd and 4th Saturdays.

    3. You can reach out to the bank between 9:00 a.m. and 6:00 p.m.

    4. The grievance redressal system of Bandhan Bank works on three levels:

    • You can file the complaint by calling or mailing the bank’s customer care department or by visiting the branch in person
    • If the response is not satisfactory, you can escalate the matter to the cluster head.
    • If the resolution from the cluster head is not satisfactory, you can further escalate the complaint to the nodal officer of Bandhan Bank.

    5. You can use the ‘Branch Locator’ service on Bandhan Bank’s website to find their branch nearest to you.

    6. When using the feedback form, make sure that you describe the problem in a precise manner within 350 characters.

    7. You must also ensure that the name and contact details you provide are accurate.

    8. Additionally, it is important to include your customer ID or account number when filing a complaint, as it helps the bank serve you better.

    Redressal of Complaints and Grievance System

    To file a complaint with Bandhan Bank, you can use any of the following methods:

    If the solution provided by the customer care department doesn’t feel satisfactory, you can reach out to the cluster heads in your area to escalate the matter. You can write to them at the following email addresses or call on the following numbers:

    Jurisdiction Email address
    Agartala ch.agartala@bandhanbank.com
    Ahmedabad ch.ahmedabad@bandhanbank.com
    Asansol ch.asansol@bandhanbank.com
    Aurangabad ch.aurangabad@bandhanbank.com
    Bangalore ch.bangalore@bandhanbank.com
    Barasat ch.barasat@bandhanbank.com
    Baruipur ch.baruipur@bandhanbank.com
    Berhampore ch.berhampore@bandhanbank.com
    Bhagalpur ch.bhagalpur@bandhanbank.com
    Bhopal ch.bhopal@bandhanbank.com
    Bhubaneswar ch.bhubaneswar@bandhanbank.com
    Bongaigaon ch.bongaigaon@bandhanbank.com
    Burdwan ch.burdwan@bandhanbank.com
    Chandigarh ch.chandigarh@bandhanbank.com
    Chennai ch.chennai@bandhanbank.com
    Coochbehar ch.coochbehar@bandhanbank.com
    Dehradun ch.dehradun@bandhanbank.com
    Delhi North East ch.delhi@bandhanbank.com
    Delhi South West ch.delhi2@bandhanbank.com
    Dhupguri ch.dhupguri@bandhanbank.com
    Guwahati ch.guwahati@bandhanbank.com
    Habra ch.habra@bandhanbank.com
    Hooghly ch.hooghly@bandhanbank.com
    Howrah ch.howrah@bandhanbank.com
    Hyderabad ch.hyderabad@bandhanbank.com
    Indore ch.indore@bandhanbank.com
    Jaipur ch.jaipur@bandhanbank.com
    Jorhat ch.jorhat@bandhanbank.com
    Katihar ch.katihar@bandhanbank.com
    Kochi ch.kochi@bandhanbank.com
    Kolkata-Central ch.centralkolkata@bandhanbank.com
    Kolkata-North ch.northkolkata@bandhanbank.com
    Kolkata-South ch.southkolkata@bandhanbank.com
    Krishnanagar ch.krishnanagar@bandhanbank.com
    Lucknow ch.lucknow@bandhanbank.com
    Malda ch.malda@bandhanbank.com
    Midnapore ch.midnapore@bandhanbank.com
    Moradabad ch.moradabad@bandhanbank.com
    Mumbai ch.mumbai@bandhanbank.com
    Muzaffarpur ch.muzaffarpur@bandhanbank.com
    Nagaon ch.nagaon@bandhanbank.com
    Patna ch.patna@bandhanbank.com
    Pune ch.pune@bandhanbank.com
    Raiganj ch.raiganj@bandhanbank.com
    Raipur ch.raipur@bandhanbank.com
    Ranchi ch.ranchi@bandhanbank.com
    Sambalpur ch.sambalpur@bandhanbank.com
    Shantiniketan ch.shantiniketan@bandhanbank.com
    Silchar ch.silchar@bandhanbank.com
    Siliguri ch.siliguri@bandhanbank.com
    Siwan ch.siwan@bandhanbank.com
    Surat ch.surat@bandhanbank.com
    Tezpur ch.tezpur@bandhanbank.com
    Varanasi ch.asansol@bandhanbank.com

    If the solution provided by the cluster head of your area doesn’t meet your requirements, you can reach out to Bandhan Bank’s Nodal Officer at head office.


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