Axis Bank Home Loan Customer Care
Axis Bank Home Loan Customer Care helps borrowers resolve loan queries, service requests and complaints through phone banking, live chat, email or a branch visit. This page lists the toll-free and local-call numbers, IVR steps and the three-level grievance escalation path, along with regional Nodal Officer contacts.
Toll-Free Number | 1800-209-5577, 1800-103-5577 |
Local Call Number (Charges Applicable) | |
Chargeable Call Centre Number(For India) | |
Chargeable Call Centre Number(For Abroad) |
Axis Bank Customer Care IVR Manual
Call either 1860-500-5555 or 1860-419-5555. These are the steps you have to go through to reach the home loan help assistance:
1. Welcome to Axis Bank Phone Banking. For English, dial 1.
2. Once you have pressed 1 for English, you will hear the following:
- To report loss of card or any suspicious transaction, dial 0
- For debit card PIN, credit card PIN, and telebanking PIN related services, dial 1
- For savings account, dial 2
- For credit card related queries, dial 3
- For loan related queries, dial 4
3. Once you have pressed 4, you will hear the following: Please hold while we transfer your call to a phone banking officer.
- You can now raise any questions or issues you have with the phone banking officer.
Other Ways to Reach Axis Bank Home Loan Hotlines
- Online form to register complaints- Online Web forms
- Online web chat- Chat With Us
- Email submission form- Email Web form
- Postal address- Axis Bank Limited, 'Axis House', C-2 Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400 025
Points to Remember
If your complaint is being escalated, you must keep your service request number handy, which you will obtain the first time you call the call centre to register your complaint.
Redressal of Complaints and Grievance System
There are 3 levels of grievance redressal for home loans in Axis Bank. These are:
Level 1: Complaint redressal, queries, or requests
On this level, you can contact customer care in 3 ways:
Contact call center services on the numbers | 1-860-419-5555 and 1-860-500-5555 |
Chat live with the customer service | Available via the live chat option on Axis Bank's official website |
Approach the Axis Bank branch that is closest to you and meet the home loan representative directly.
Level 2: Contact the Nodal Officer
If your issue has not been resolved in level 1, then you can escalate it to level 2 by contacting the nodal officer. This can be done in the following ways:
Download the grievance form | |
Send an email to the nodal officer using the online form | |
You can write to the Nodal Officer at the address | Mr. Jagdish Panjumal Raikhanghar, Nodal Officer, Axis Bank Ltd. NPC1, 5th Floor “Gigaplex”, Plot No I.T.5, MIDC Airoli Knowledge Park, Airoli, Navi Mumbai - 400708 |
You can send an email to | nodal.officer@axis.bank.in |
You can call at | 080-61865200 Timings: 9.30 a.m. to 5.30 p.m. (Monday to Saturday) (With the exception of bank holidays and the 2nd and 4th Saturdays) |
You can write to the Circle Nodal Officer | Addresses given in the table below |
Level 3: Contact the Principal Nodal Officer
If your issue has not been resolved at level 2, you can escalate it to the Principal Nodal Officer in the following ways:
Download and fill up the grievance form | Grievance Form |
Send an email to the Principal Nodal Officer using the online form | Online Email Form |
You can write to the officer at | Ms. Deepti Radkar, Principal Nodal Officer, Axis Bank Ltd. NPC1, 5th Floor “Gigaplex”, Plot No I.T.5, MIDC Airoli Knowledge Park, Airoli, Navi Mumbai - 400708 |
You can send an email to | pno@axis.bank.in |
You can call at | 080-61865098 *From Monday to Saturday from 9:30 a.m. to 5:30 p.m. (with the exception of bank holidays and the 2nd and 4th Saturdays) |
Contact Details of Nodal Officers
Centre | Nodal Officer Contact details |
Ahmedabad | Circlenodalofficer.Gujaratwest@axisbank.in |
Bangalore | Circlenodalofficer.Bangalore@axisbank.in |
Bhopal | Circlenodalofficer.Bhopal@axisbank.in |
Bhubaneswar | Circlenodalofficer.Bhubaneshwar@axisbank.in |
Chandigarh | Circlenodalofficer.Punjab@axisbank.in |
Chennai | Circlenodalofficer.Chennai@axisbank.in |
Dehradun | Circlenodalofficer.Dehradun@axisbank.in |
Delhi I | Circlenodalofficer.delhi1@axisbank.in |
Delhi II (Haryana NCR) | Circlenodalofficer.delhi2@axisbank.in |
Delhi III | Circlenodalofficer.delhi1@axisbank.in |
Guwahati | Circlenodalofficer.Northeast@axisbank.in |
Hyderabad | Circlenodalofficer.Hyderabad@axisbank.in |
Jaipur | Circlenodalofficer.Jaipur@axisbank.in |
Jammu | Circlenodalofficer.Panchkula@axisbank.in |
Kanpur | Circlenodalofficer.Lucknow@axisbank.in |
Kolkata | Circlenodalofficer.Kolkata@axisbank.in |
Mumbai I | Circlenodalofficer.Mumbai@axisbank.in |
Mumbai II | Circlenodalofficer.Mumbai@axisbank.in |
Patna | Circlenodalofficer.Patna@axisbank.in |
Raipur | Circlenodalofficer.Raipur@axisbank.in |
Ranchi | Circlenodalofficer.Patna@axisbank.in |
Thiruvananthapuram | Circlenodalofficer.Kerala@axisbank.in |
FAQs on Axis Bank Home Loan Customer Care
1.What is Axis Bank Home Loan Customer Care?
Axis Bank Home Loan Customer Care is the bank's dedicated support channel for home loan borrowers to raise queries, request services and register complaints about their loan account. It can be reached by phone, live chat, email, an online form or by visiting a branch.
2.How do I contact Axis Bank Home Loan Customer Care by phone?
You can reach Axis Bank Home Loan Customer Care using the phone banking numbers listed above, which connect you to the bank's IVR system. The IVR then routes home loan queries to a phone banking officer for assistance.
3.How does the Axis Bank Home Loan Customer Care IVR system work?
The Axis Bank Home Loan Customer Care IVR first asks you to choose a language and then presents options for card, PIN, savings account, credit card and loan related queries. Selecting the loan option transfers your call to a phone banking officer who can help with your home loan query.
4.Can I contact Axis Bank Home Loan Customer Care without calling?
Yes, besides phone banking, Axis Bank Home Loan Customer Care can be reached through live web chat, an online complaint form, email or by visiting your nearest Axis Bank branch. Postal correspondence is also accepted at the bank's registered address.
5.What is the grievance redressal process for Axis Bank Home Loan Customer Care?
Axis Bank Home Loan Customer Care follows a structured, three-level grievance redressal process for unresolved complaints. A query first goes through everyday customer care channels, and if it remains unresolved it can be escalated to the Nodal Officer and then the Principal Nodal Officer.
6.Who handles Level 1 complaints for Axis Bank Home Loan Customer Care?
Level 1 of Axis Bank Home Loan Customer Care covers everyday queries and complaints handled through phone banking, live chat or a branch visit. Most home loan service requests and questions are resolved at this stage.
7.When should I escalate to the Axis Bank Home Loan Nodal Officer?
If a complaint raised with Axis Bank Home Loan Customer Care is not resolved satisfactorily at the first level, it can be escalated to the regional Nodal Officer using the contact details, grievance form or email address provided. The Nodal Officer reviews and responds to escalated home loan complaints.
8.What is the role of the Principal Nodal Officer in Axis Bank Home Loan Customer Care?
The Principal Nodal Officer is the final internal escalation point in Axis Bank Home Loan Customer Care's grievance process, for complaints that remain unresolved after the Nodal Officer stage. Borrowers can write, email or call the Principal Nodal Officer using the details listed above.
9.Can I escalate an Axis Bank home loan complaint beyond the Principal Nodal Officer?
Yes, if a complaint is still unresolved after the Principal Nodal Officer stage of Axis Bank Home Loan Customer Care, borrowers can approach the RBI Banking Ombudsman under the Reserve Bank of India's grievance redressal mechanism. This is the highest level of escalation available.
10.Is there a regional contact for Axis Bank Home Loan Customer Care?
Yes, Axis Bank Home Loan Customer Care provides Circle Nodal Officer email addresses for major cities and regions across India, listed in the contact table above. Borrowers can write to their regional Nodal Officer for location-specific grievance escalation.
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