Axis Bank Home Loan Customer Care
Toll Free Number | |
Chargeable Call Centre Number(For India) | |
Chargeable Call Centre Number(For Abroad) |
Axis Bank Customer Care IVR Manual
Call either 1860-500-5555 or 1860-419-5555. These are the steps you have to go through to reach the home loan help assistance:
1. Welcome to Axis Bank Phone Banking. For English, dial 1.
2. Once you have pressed 1 for English, you will hear the following:
- To report loss of card or any suspicious transaction, dial 0
- For debit card PIN, credit card PIN, and telebanking PIN related services, dial 1
- For savings account, dial 2
- For credit card related queries, dial 3
- For loan related queries, dial 4
3. Once you have pressed 4, you will hear the following: Please hold while we transfer your call to a phone banking officer.
- You can now raise any questions or issues you have with the phone banking officer.
Other Ways to Reach Axis Bank Home Loan Hotlines
- Online form to register complaints- Online Web forms
- Online web chat- Chat With Us
- Email submission form- Email Web form
- Postal address- Axis Bank Limited, 'Axis House', C-2 Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400 025
Points to Remember
If your complaint is being escalated, you must keep your service request number handy, which you will obtain the first time you call the call centre to register your complaint.
Redressal of Complaints and Grievance System
There are 3 levels of grievance redressal for home loans in Axis Bank. These are:
Level 1: Complaint redressal, queries, or requests
On this level, you can contact customer care in 3 ways:
Contact call center services on the numbers | 1-860-419-5555 and 1-860-500-5555 |
Chat live with the customer service | https://application.axisbank.co.in/webforms/axis-support/sub-product/HomeLoans.aspx |
Approach the Axis Bank branch that is closest to you and meet the home loan representative directly. | |
Level 2: Contact the Nodal Officer
If your issue has not been resolved in level 1, then you can escalate it to level 2 by contacting the nodal officer. This can be done in the following ways:
Download the grievance form | |
Send an email to the nodal officer using the online form | |
You can write to the Nodal Officer at the address | Mr. Caesar Pinto, Nodal Officer - Grievance Redressal, Axis Bank LTD. NPC1, 5th Floor "Gigaplex", Plot No .I.T 5, MIDC Airoli Knowledge Park, Airoli, Navi Mumbai - 400708 |
You can send an email to | nodal.officer@axisbank.com |
You can call at | 080-61865200 Timings: 9.30 a.m. to 5.30 p.m. (Monday to Saturday) (With the exception of bank holidays and the 2nd and 4th Saturdays) |
You can write to the Circle Nodal Officer | Addresses given in the table below |
Level 3: Contact the Principal Nodal Officer
If your issue has not been resolved at level 2, you can escalate it to the Principal Nodal Officer in the following ways:
Download and fill up the grievance form | Grievance Form |
Send an email to the Principal Nodal Officer using the online form | Online Email Form |
You can write to the officer at | Mrs. Neeta Bhatt Senior Vice President Axis Bank Ltd. 4th Floor, Axis House, Wadia International Center, P.B. Marg, Worli, Mumbai - 400 025 |
You can send an email to | pno@axisbank.com |
You can call at | 080-61865200 *From Monday through Friday from 9:30 a.m. to 5:30 a.m. (with the exception of bank holidays and the 2nd and 4th Saturdays)Address |
Contact Details of Nodal Officers
Centre | Nodal Officer Contact details |
Ahmedabad | |
Bangalore | |
Bhopal | |
Bhubaneswar | |
Chandigarh | |
Chennai | |
Dehradun | |
Delhi I | |
Delhi II (Haryana NCR) | |
Delhi III | |
Guwahati | |
Hyderabad | |
Jaipur | |
Jammu | |
Kanpur | |
Kolkata | |
Mumbai I | |
Mumbai II | |
Patna | |
Raipur | |
Ranchi | |
Thiruvananthapuram |
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FAQs on Axis Bank Home Loan Customer Care
- How much time does it take to approve Axis Bank home loans?
It generally takes five working days for the bank to approve or reject the home loan depending upon the credit policy of the Axis bank and the credit score of the borrower.
- Can I change the tenure of home loan Axis Bank?
Yes, you can request a change in the tenure of Axis Bank home loan by paying an applicable charge as set by the bank. The facility of changing tenure can only be availed by the borrower, if offered by the bank. This option is available only under 'floating rate' option.
- What are the early closing charges for Axis Bank home loans?
The early closing charges imposed on fixed rate home loans offered by Axis Bank are 2.00% on the outstanding principal amount. These prepayment charges are not levied by the bank on their floating rate home loan products.
- Can I make a part payment towards my loan online?
No, currently the prepayment of loan through online mode is unavailable at Axis Bank. You can prepay the principal amount of your loan by visiting the Axis Bank Loan centers to complete these transactions.
- How many times can prepayment be done for home loan in a year?
The prepayment of a home loan can be done in three equated monthly instalments in a year by the borrower. This not only reduced the interest rate, but also reduces the repayment tenure or forecloses the loan.
- What happens if you close a home loan early?
If you close your home loan early, then the principal amount gets repaid faster than usual. This prepayment technique also helps decrease the interest rate on the home loan, which is eventually beneficial for the borrower.
- How to reduce interest on home loan Axis Bank?
The home loan interest of Axis Bank can be reduced by making prepayments at the nearest Axis bank branch. Customers can contact the bank by writing an email to loans@axisbank.com.
- How to conatct Axix Bank for home loan related queries other than toll-free number?
You can either reach out the bank by visiting the branch physically or carry out web chat through the bank's official website. Webchat is a great alternative to phone banking that is offered by Axis Bank, where customers can reach out for any banking related queries including home loans and get the desired information without making any call.
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