A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • Axis Bank Home Loan Customer Care

    Toll-Free Number 18604195555
    18605005555
    Chargeable Call Centre Number India 912224252525
    912243252525
    Chargeable Call Centre Number Abroad 912267987700

    Axis Bank Customer Care IVR Manual

    Call either 1860-500-5555 or 1860-419-5555. These are the steps you have to go through to reach the home loan help assistance:

    1. Welcome to Axis Bank Phone Banking. For English, dial 1.

    2. Once you have pressed 1 for English, you will hear the following:

    • To report loss of card or any suspicious transaction, dial 0
    • For debit card PIN, credit card PIN, and telebanking PIN related services, dial 1
    • For savings account, dial 2
    • For credit card related queries, dial 3
    • For loan related queries, dial 4

    3. Once you have pressed 4, you will hear the following: Please hold while we transfer your call to a phone banking officer.

    • You can now raise any questions or issues you have with the phone banking officer.

    Other Ways to Reach Axis Bank Home Loan Hotlines

    1. Online form to register complaints- Online Web forms
    2. Online web chat- Chat With Us
    3. Email submission form- Email Web form
    4. Postal address- Axis Bank Limited, ‘Axis House’, C-2 Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai – 400 025

    Points to Remember

    If your complaint is being escalated, you must keep your service request number handy, which you will obtain the first time you call the call centre to register your complaint.

    Redressal of Complaints and Grievance System

    There are 3 levels of grievance redressal for home loans in Axis Bank. These are:

    Level 1: Complaint redressal, queries, or requests

    On this level, you can contact customer care in 3 ways:

    Contact call center services on the numbers 1-860-419-5555 and 1-860-500-5555
    Chat live with the customer service Axis Bank Chat Service
    Approach the Axis Bank branch that is closest to you and meet the home loan representative directly.

    Level 2: Contact the Nodal Officer

    If your issue has not been resolved in level 1, then you can escalate it to level 2 by contacting the nodal officer. This can be done in the following ways:

    Download the grievance form Fill the Form
    Send an email to the nodal officer using the online form Online Form
    You can write to the Nodal Officer at the address Nodal Officer, Axis Bank Ltd., NPC1, 5th Floor, “Gigaplex’, Plot No. I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai – 400 708
    You can send an email to nodal.officer@axisbank.com
    You can call at 080-61865200 *From Monday through Friday from 9:30 a.m. to 5:30 a.m. (with the exception of bank holidays and the 2nd and 4th Saturdays)
    You can write to the Circle Nodal Officer Addresses given in the table below

    Level 3: Contact the Principal Nodal Officer

    If your issue has not been resolved at level 2, you can escalate it to the Principal Nodal Officer in the following ways:

    Download and fill up the grievance form Grievance Form
    Send an email to the Principal Nodal Officer using the online form Online Email Form
    You can write to the officer at Principal Nodal Officer, Axis Bank Ltd., 2nd Floor, The Ruby, 9-Senapati Bapat Marg, Dadar, Mumbai – 400 028
    You can send an email to pno@axisbank.com
    You can call at 080-61865200 *From Monday through Friday from 9:30 a.m. to 5:30 a.m. (with the exception of bank holidays and the 2nd and 4th Saturdays)Address

    Contact Details of Nodal Officers

    Region Circle Email Address
    South Andhra circlenodalofficer.andhra@axisbank.com
    South Bangalore circlenodalofficer.bangalore@axisbank.com
    South II Chennai circlenodalofficer.chennai@axisbank.com
    South Hyderabad circlenodalofficer.hyderabad@axisbank.com
    South Kerala circlenodalofficer.kerala@axisbank.com
    North NCR Not available
    North South Delhi circlenodalofficer.delhi2@axisbank.com
    North Punjab circlenodalofficer.punjab@axisbank.com
    North Jaipur circlenodalofficer.jaipur@axisbank.com
    East Kolkata circlenodalofficer.kolkata@axisbank.com
    East North East circlenodalofficer.northeast@axisbank.com
    East West Bengal circlenodalofficer.westbengal@axisbank.com
    East Patna circlenodalofficer.patna@axisbank.com
    West Mumbai circlenodalofficer.mumbai@axisbank.com
    West Pune circlenodalofficer.pune@axisbank.com
    West Nagpur circlenodalofficer.nagpur@axisbank.com
    West Gujarat West Circlenodalofficer.gujaratwest@axisbank.com

    Customer FAQ’s

    1. Can I track my home loan application status through the website?
    2. Yes, there is an online form through which you can check your home loan application status. This can be found here: https://application.axisbank.co.in/webforms/axis-support/issues/TrackYourapplication-creditcardloansavings.aspx

    3. Do I need a registered customer ID to get information about my home loan?
    4. You don’t need a customer ID to access the customer care IVR menu but you may be asked for an ID to track your application status or know more details about your already existing home loan.

    5. If my issue is not resolved at any of the levels given above, what should I do next?
    6. If your issue is not resolved at any of the levels given above, then you may contact the Banking Ombudsman for help. You can find details for that here: https://www.axisbank.com/contact-us/banking-ombudsman

    7. What is the resolution time for grievance redressal?
    8. The resolution time for grievance redressal for loans is 10 days at each level. If you have not received a satisfactory resolution within 30 days, you may contact the Banking Ombudsman.

    9. Can I apply for a home loan online?
    10. Yes, you can apply for a home loan on the Axis Bank website for a wide variety of home loans here: https://www.axisbank.com/retail/loans/home-loan

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