|Toll-Free Number||18604195555 |
|Chargeable Call Centre Number
|Chargeable Call Centre Number
Call either 1860-500-5555 or 1860-419-5555. These are the steps you have to go through to reach the home loan help assistance:
1. Welcome to Axis Bank Phone Banking. For English, dial 1.
2. Once you have pressed 1 for English, you will hear the following:
3. Once you have pressed 4, you will hear the following: Please hold while we transfer your call to a phone banking officer.
If your complaint is being escalated, you must keep your service request number handy, which you will obtain the first time you call the call centre to register your complaint.
There are 3 levels of grievance redressal for home loans in Axis Bank. These are:
Level 1: Complaint redressal, queries, or requests
On this level, you can contact customer care in 3 ways:
|Contact call center services on the numbers||1-860-419-5555 and 1-860-500-5555|
|Chat live with the customer service||https://application.axisbank.co.in/webforms/axis-support/sub-product/HomeLoans.aspx|
|Approach the Axis Bank branch that is closest to you and meet the home loan representative directly.|
Level 2: Contact the Nodal Officer
If your issue has not been resolved in level 1, then you can escalate it to level 2 by contacting the nodal officer. This can be done in the following ways:
|Download the grievance form||Fill the Form|
|Send an email to the nodal officer using the online form||Online Form|
|You can write to the Nodal Officer at the address||Nodal Officer, Axis Bank Ltd., NPC1, 5th Floor, “Gigaplex’, Plot No. I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai – 400 708|
|You can send an email firstname.lastname@example.org|
|You can call at||080-61865200 *From Monday through Friday from 9:30 a.m. to 5:30 a.m. (with the exception of bank holidays and the 2nd and 4th Saturdays)|
|You can write to the Circle Nodal Officer||Addresses given in the table below|
Level 3: Contact the Principal Nodal Officer
If your issue has not been resolved at level 2, you can escalate it to the Principal Nodal Officer in the following ways:
|Download and fill up the grievance form||Grievance Form|
|Send an email to the Principal Nodal Officer using the online form||Online Email Form|
|You can write to the officer at||Principal Nodal Officer, Axis Bank Ltd., 2nd Floor, The Ruby, 9-Senapati Bapat Marg, Dadar, Mumbai – 400 028|
|You can send an email email@example.com|
|You can call at||080-61865200 *From Monday through Friday from 9:30 a.m. to 5:30 a.m. (with the exception of bank holidays and the 2nd and 4th Saturdays)Address|
Yes, there is an online form through which you can check your home loan application status. This can be found here: https://application.axisbank.co.in/webforms/axis-support/issues/TrackYourapplication-creditcardloansavings.aspx
You don’t need a customer ID to access the customer care IVR menu but you may be asked for an ID to track your application status or know more details about your already existing home loan.
If your issue is not resolved at any of the levels given above, then you may contact the Banking Ombudsman for help. You can find details for that here: https://www.axisbank.com/contact-us/banking-ombudsman
The resolution time for grievance redressal for loans is 10 days at each level. If you have not received a satisfactory resolution within 30 days, you may contact the Banking Ombudsman.
Yes, you can apply for a home loan on the Axis Bank website for a wide variety of home loans here: https://www.axisbank.com/retail/loans/home-loan
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