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Toll-Free Number | 18604195555 18605005555 |
Chargeable Call Centre Number (For India) |
912224252525 912243252525 |
Chargeable Call Centre Number (For Abroad) |
912267987700 |
Call either 1860-500-5555 or 1860-419-5555. These are the steps you have to go through to reach the home loan help assistance:
1. Welcome to Axis Bank Phone Banking. For English, dial 1.
2. Once you have pressed 1 for English, you will hear the following:
3. Once you have pressed 4, you will hear the following: Please hold while we transfer your call to a phone banking officer.
If your complaint is being escalated, you must keep your service request number handy, which you will obtain the first time you call the call centre to register your complaint.
There are 3 levels of grievance redressal for home loans in Axis Bank. These are:
Level 1: Complaint redressal, queries, or requests
On this level, you can contact customer care in 3 ways:
Contact call center services on the numbers | 1-860-419-5555 and 1-860-500-5555 |
Chat live with the customer service | https://application.axisbank.co.in/webforms/axis-support/sub-product/HomeLoans.aspx |
Approach the Axis Bank branch that is closest to you and meet the home loan representative directly. |
Level 2: Contact the Nodal Officer
If your issue has not been resolved in level 1, then you can escalate it to level 2 by contacting the nodal officer. This can be done in the following ways:
Download the grievance form | Fill the Form |
Send an email to the nodal officer using the online form | Online Form |
You can write to the Nodal Officer at the address | Mr. Caesar Pinto, Nodal Officer - Grievance Redressal, Axis Bank LTD. NPC1, 5th Floor “Gigaplex”, Plot No .I.T 5, MIDC Airoli Knowledge Park, Airoli, Navi Mumbai – 400708 |
You can send an email to | nodal.officer@axisbank.com |
You can call at | 080-61865200 Timings: 9.30 a.m. to 5.30 p.m. (Monday to Saturday) (With the exception of bank holidays and the 2nd and 4th Saturdays) |
You can write to the Circle Nodal Officer | Addresses given in the table below |
Level 3: Contact the Principal Nodal Officer
If your issue has not been resolved at level 2, you can escalate it to the Principal Nodal Officer in the following ways:
Download and fill up the grievance form | Grievance Form |
Send an email to the Principal Nodal Officer using the online form | Online Email Form |
You can write to the officer at | Mrs. Neeta Bhatt Senior Vice President Axis Bank Ltd. 4th Floor, Axis House, Wadia International Center, P.B. Marg, Worli, Mumbai – 400 025 |
You can send an email to | pno@axisbank.com |
You can call at | 080-61865200 *From Monday through Friday from 9:30 a.m. to 5:30 a.m. (with the exception of bank holidays and the 2nd and 4th Saturdays)Address |
Centre | Nodal Officer Contact details |
Ahmedabad | Axis Bank Ltd. 3rd floor, Shivalik – IshaanNr. C N Vidyalaya, Ambawadi, Ahmedabad 380006.
Landline No: 079-40225106 E-mail Id: Circlenodalofficer.Gujaratwest@axisbank.com |
Bangalore | Axis Bank Ltd., No 8, Nitesh Times Square, 2nd Floor, M G Road, Opp to Adiga’s Hotel, Bangalore 560001.
Landline No: 080 – 68047212 E-mail Id: Circlenodalofficer.Bangalore@axisbank.com |
Bhopal | Axis Bank Ltd. Bhopal Circle Office, “The Infinity”, 2nd Floor, M.P Nagar, Zone II, Bhopal- 462011 (Madhya Pradesh).
Landline No: 0755-4097920 E-mail Id: Circlenodalofficer.Bhopal@axisbank.com |
Bhubaneswar | Address: Axis Bank Ltd, Circle Office, Parthasarathi Complex, First Floor, Holding No-2766, Ward No-36, Sachivalaya Marg Road, G.P.O, Bhubaneswar – 751001.
Landline No: 0674-2598912 E-mail Id: Circlenodalofficer.Bhubaneshwar@axisbank.com |
Chandigarh | Axis Bank Ltd. Plot 149, 1st Floor, Industrial Area Phase-1, Chandigarh, PIN CODE – 160002.
Landline No: 0172-4963038 E-mail Id: Circlenodalofficer.Punjab@axisbank.com |
Chennai | Axis Bank Ltd., Chennai Circle Office, II Floor, No.3, Club House Road, Chennai-600002.
Landline No: 044-61372067 E-mail Id: Circlenodalofficer.Chennai@axisbank.com |
Dehradun | Axis Bank Ltd. Dehradun Circle Office, 2nd floor, NCR Plaza, New Cantt. Road, Hathibarkala Dehradun,Uttarakhand 248001.
Landline No: 0135-6679991 E-mail Id: Circlenodalofficer.Dehradun@axisbank.com |
Delhi I | Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128, Noida, UP – 201304. Landline No: 0120-6210005 E-mail Id: circlenodalofficer.delhi1@axisbank.com |
Delhi II (Haryana NCR) | Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128, Noida, UP- 201304. Landline No: 0120-6210005 E-mail Id: Circlenodalofficer.delhi2@axisbank.com |
Delhi III | Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector 128, Noida, UP – 201304. Landline No: 0120-6210005 E-mail Id: circlenodalofficer.delhi1@axisbank.com |
Guwahati | Axis Bank Ltd. Circle Office, Chibber House 3rd floor.G.S.Road. Guwahati-781005.
Landline No: 0361-2349978 E-mail Id: Circlenodalofficer.Northeast@axisbank.com |
Hyderabad | Axis Bank Ltd., Hyderabad Circle Office, Abhinandan Towers, 6-3-249/3, Road No:1, Banjara Hills, Hyderabad – 500034. Landline No: 040-47476602 E-mail Id: Circlenodalofficer.Hyderabad@axisbank.com |
Jaipur | Axis Bank Ltd. Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur – 302006.
Landline No: 0141-4076752 E-mail Id: Circlenodalofficer.Jaipur@axisbank.com |
Jammu | Axis Bank Ltd. S.C.O. 390, Sector 20, Urban Estate, Panchkula – 134 112.
Landline No: 0172-4341002 E-mail Id: Circlenodalofficer.Panchkula@axisbank.com |
Kanpur | Axis Bank Ltd., Circle Office, 1st Floor, UPRNSS Building, G4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School. Lucknow – 226 010. Landline No: 0522-4503902 E-mail Id: Circlenodalofficer.Lucknow@axisbank.com |
Kolkata | Axis Bank Ltd. 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata – 700071.
Landline No: 033-2282 0210 E-mail Id: Circlenodalofficer.Kolkata@axisbank.com |
Mumbai I | Axis Bank Ltd, 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071.
Landline No: 022-45051296 E-mail Id: Circlenodalofficer.Mumbai@axisbank.com |
Mumbai II | Axis Bank Ltd, 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071.
Landline No: 022-45051296 E-mail Id: Circlenodalofficer.Mumbai@axisbank.com |
Patna | Axis Bank Ltd. Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013.
Landline No: 0612-2271041 E-mail Id: Circlenodalofficer.Patna@axisbank.com |
Raipur | Axis Bank Ltd. Raipur Circle Office 2nd floor, Simran Tower, Jeevan Bima Marg, Raipur, Chattisgarh – 492 001.
Landline No: 0771-4002084 E-mail Id: Circlenodalofficer.Raipur@axisbank.com |
Ranchi | Axis Bank Ltd. Circle Office, 2nd Floor, Plot No . 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013.
Landline No: 0612-2271041 E-mail Id: Circlenodalofficer.Patna@axisbank.com |
Thiruvananthapuram | Axis Bank Ltd. Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi – 682 035, Kerala.
Landline No: 0484-4422089 E-mail Id: Circlenodalofficer.Kerala@axisbank.com |
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