Axis Bank Home Loan Customer Care

Axis Bank Customer Care IVR Manual

Call either 1860-500-5555 or 1860-419-5555. These are the steps you have to go through to reach the home loan help assistance:

1. Welcome to Axis Bank Phone Banking. For English, dial 1.

2. Once you have pressed 1 for English, you will hear the following:

• To report loss of card or any suspicious transaction, dial 0
• For debit card PIN, credit card PIN, and telebanking PIN related services, dial 1
• For savings account, dial 2
• For credit card related queries, dial 3
• For loan related queries, dial 4

3. Once you have pressed 4, you will hear the following: Please hold while we transfer your call to a phone banking officer.

• You can now raise any questions or issues you have with the phone banking officer.

Other Ways to Reach Axis Bank Home Loan Hotlines

1. Online form to register complaints- Online Web forms
2. Online web chat- Chat With Us
3. Email submission form- Email Web form
4. Postal address- Axis Bank Limited, ‘Axis House’, C-2 Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai – 400 025

Points to Remember

If your complaint is being escalated, you must keep your service request number handy, which you will obtain the first time you call the call centre to register your complaint.

Redressal of Complaints and Grievance System

There are 3 levels of grievance redressal for home loans in Axis Bank. These are:

Level 1: Complaint redressal, queries, or requests

On this level, you can contact customer care in 3 ways:

Level 2: Contact the Nodal Officer

If your issue has not been resolved in level 1, then you can escalate it to level 2 by contacting the nodal officer. This can be done in the following ways:

Level 3: Contact the Principal Nodal Officer

If your issue has not been resolved at level 2, you can escalate it to the Principal Nodal Officer in the following ways:

Contact Details of Nodal Officers