A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • Axis Bank Home Loan Customer Care

    Toll-Free Number 18604195555
    18605005555
    Chargeable Call Centre Number
    (For India)
    912224252525
    912243252525
    Chargeable Call Centre Number
    (For Abroad)
    912267987700

    Axis Bank Customer Care IVR Manual

    Call either 1860-500-5555 or 1860-419-5555. These are the steps you have to go through to reach the home loan help assistance:

    1. Welcome to Axis Bank Phone Banking. For English, dial 1.

    2. Once you have pressed 1 for English, you will hear the following:

    • To report loss of card or any suspicious transaction, dial 0
    • For debit card PIN, credit card PIN, and telebanking PIN related services, dial 1
    • For savings account, dial 2
    • For credit card related queries, dial 3
    • For loan related queries, dial 4

    3. Once you have pressed 4, you will hear the following: Please hold while we transfer your call to a phone banking officer.

    • You can now raise any questions or issues you have with the phone banking officer.

    Other Ways to Reach Axis Bank Home Loan Hotlines

    1. Online form to register complaints- Online Web forms
    2. Online web chat- Chat With Us
    3. Email submission form- Email Web form
    4. Postal address- Axis Bank Limited, ‘Axis House’, C-2 Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai – 400 025

    Points to Remember

    If your complaint is being escalated, you must keep your service request number handy, which you will obtain the first time you call the call centre to register your complaint.

    Redressal of Complaints and Grievance System

    There are 3 levels of grievance redressal for home loans in Axis Bank. These are:

    Level 1: Complaint redressal, queries, or requests

    On this level, you can contact customer care in 3 ways:

    Contact call center services on the numbers 1-860-419-5555 and 1-860-500-5555
    Chat live with the customer service https://application.axisbank.co.in/webforms/axis-support/sub-product/HomeLoans.aspx
    Approach the Axis Bank branch that is closest to you and meet the home loan representative directly.

    Level 2: Contact the Nodal Officer

    If your issue has not been resolved in level 1, then you can escalate it to level 2 by contacting the nodal officer. This can be done in the following ways:

    Download the grievance form Fill the Form
    Send an email to the nodal officer using the online form Online Form
    You can write to the Nodal Officer at the address Mr. Caesar Pinto, Nodal Officer - Grievance Redressal, Axis Bank LTD. NPC1, 5th Floor “Gigaplex”, Plot No .I.T 5, MIDC Airoli Knowledge Park, Airoli, Navi Mumbai – 400708
    You can send an email to nodal.officer@axisbank.com
    You can call at 080-61865200 Timings: 9.30 a.m. to 5.30 p.m. (Monday to Saturday) (With the exception of bank holidays and the 2nd and 4th Saturdays)
    You can write to the Circle Nodal Officer Addresses given in the table below

    Level 3: Contact the Principal Nodal Officer

    If your issue has not been resolved at level 2, you can escalate it to the Principal Nodal Officer in the following ways:

    Download and fill up the grievance form Grievance Form
    Send an email to the Principal Nodal Officer using the online form Online Email Form
    You can write to the officer at Mrs. Neeta Bhatt Senior Vice President Axis Bank Ltd. 4th Floor, Axis House, Wadia International Center, P.B. Marg, Worli, Mumbai – 400 025
    You can send an email to pno@axisbank.com
    You can call at 080-61865200 *From Monday through Friday from 9:30 a.m. to 5:30 a.m. (with the exception of bank holidays and the 2nd and 4th Saturdays)Address

    Contact Details of Nodal Officers

    Centre Nodal Officer Contact details
    Ahmedabad Axis Bank Ltd. 3rd floor, Shivalik – IshaanNr. C N Vidyalaya, Ambawadi, Ahmedabad 380006.
    Landline No: 079-40225106
    E-mail Id: Circlenodalofficer.Gujaratwest@axisbank.com
    Bangalore Axis Bank Ltd., No 8, Nitesh Times Square, 2nd Floor, M G Road, Opp to Adiga’s Hotel, Bangalore 560001.
    Landline No: 080 – 68047212
    E-mail Id: Circlenodalofficer.Bangalore@axisbank.com
    Bhopal Axis Bank Ltd. Bhopal Circle Office, “The Infinity”, 2nd Floor, M.P Nagar, Zone II, Bhopal- 462011 (Madhya Pradesh).
    Landline No: 0755-4097920
    E-mail Id: Circlenodalofficer.Bhopal@axisbank.com
    Bhubaneswar Address: Axis Bank Ltd, Circle Office, Parthasarathi Complex, First Floor, Holding No-2766, Ward No-36, Sachivalaya Marg Road, G.P.O, Bhubaneswar – 751001.
    Landline No: 0674-2598912
    E-mail Id: Circlenodalofficer.Bhubaneshwar@axisbank.com
    Chandigarh Axis Bank Ltd. Plot 149, 1st Floor, Industrial Area Phase-1, Chandigarh, PIN CODE – 160002.
    Landline No: 0172-4963038
    E-mail Id: Circlenodalofficer.Punjab@axisbank.com
    Chennai Axis Bank Ltd., Chennai Circle Office, II Floor, No.3, Club House Road, Chennai-600002.
    Landline No: 044-61372067
    E-mail Id: Circlenodalofficer.Chennai@axisbank.com
    Dehradun Axis Bank Ltd. Dehradun Circle Office, 2nd floor, NCR Plaza, New Cantt. Road, Hathibarkala Dehradun,Uttarakhand 248001.
    Landline No: 0135-6679991
    E-mail Id: Circlenodalofficer.Dehradun@axisbank.com
    Delhi I Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128, Noida, UP – 201304.
    Landline No: 0120-6210005
    E-mail Id: circlenodalofficer.delhi1@axisbank.com
    Delhi II (Haryana NCR) Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128, Noida, UP- 201304.
    Landline No: 0120-6210005
    E-mail Id: Circlenodalofficer.delhi2@axisbank.com
    Delhi III Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector 128, Noida, UP – 201304.
    Landline No: 0120-6210005
    E-mail Id: circlenodalofficer.delhi1@axisbank.com
    Guwahati Axis Bank Ltd. Circle Office, Chibber House 3rd floor.G.S.Road. Guwahati-781005.
    Landline No: 0361-2349978
    E-mail Id: Circlenodalofficer.Northeast@axisbank.com
    Hyderabad Axis Bank Ltd., Hyderabad Circle Office, Abhinandan Towers, 6-3-249/3, Road No:1, Banjara Hills, Hyderabad – 500034.
    Landline No: 040-47476602
    E-mail Id: Circlenodalofficer.Hyderabad@axisbank.com
    Jaipur Axis Bank Ltd. Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur – 302006.
    Landline No: 0141-4076752
    E-mail Id: Circlenodalofficer.Jaipur@axisbank.com
    Jammu Axis Bank Ltd. S.C.O. 390, Sector 20, Urban Estate, Panchkula – 134 112.
    Landline No: 0172-4341002
    E-mail Id: Circlenodalofficer.Panchkula@axisbank.com
    Kanpur Axis Bank Ltd., Circle Office, 1st Floor, UPRNSS Building, G4/5-B, Sector 4,
    Gomti Nagar Extension, Near CMS School. Lucknow – 226 010.
    Landline No: 0522-4503902
    E-mail Id: Circlenodalofficer.Lucknow@axisbank.com
    Kolkata Axis Bank Ltd. 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata – 700071.
    Landline No: 033-2282 0210
    E-mail Id: Circlenodalofficer.Kolkata@axisbank.com
    Mumbai I Axis Bank Ltd, 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071.
    Landline No: 022-45051296
    E-mail Id: Circlenodalofficer.Mumbai@axisbank.com
    Mumbai II Axis Bank Ltd, 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071.
    Landline No: 022-45051296
    E-mail Id: Circlenodalofficer.Mumbai@axisbank.com
    Patna Axis Bank Ltd. Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013.
    Landline No: 0612-2271041
    E-mail Id: Circlenodalofficer.Patna@axisbank.com
    Raipur Axis Bank Ltd. Raipur Circle Office 2nd floor, Simran Tower, Jeevan Bima Marg, Raipur, Chattisgarh – 492 001.
    Landline No: 0771-4002084
    E-mail Id: Circlenodalofficer.Raipur@axisbank.com
    Ranchi Axis Bank Ltd. Circle Office, 2nd Floor, Plot No . 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013.
    Landline No: 0612-2271041
    E-mail Id: Circlenodalofficer.Patna@axisbank.com
    Thiruvananthapuram Axis Bank Ltd. Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi – 682 035, Kerala.
    Landline No: 0484-4422089
    E-mail Id: Circlenodalofficer.Kerala@axisbank.com

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