Aadhar Housing Finance Home Loan Customer Care

Aadhar Housing Finance IVR Manual

You can reach out to the customer care of the Aadhar Housing Finance Limited by dialing 1800 3004 2020. The IVR process is as follows. The customer care recording is facilitated in Hindi and can be changed to a language of your choosing.

• Welcome to Aadhar House Finance. To get information and to choose your language, press 1 for Hindi, 2 for Marathi, press 3 for English. If you do not choose any language, the customer care recording will continue in the official language of the state you are residing in.
• On choosing the preferred language, you will be connected to the customer care representative where you can tell them your issue and it will be added to their database and then solved.

Other Ways to Reach Aadhar Housing Finance Limited

• Send an email to customercare@aadharhousing.com.
• You can also write to:
  The Customer Care Officer
  Aadhar Housing Finance Ltd,
  Corporate Office, No.201, 2nd floor,
  Raheja Point – 1, Nehru Road, Vakola,
  Santacruz (East), Mumbai – 400055,
  Maharashtra
• If you are not able to reach the officer or are not satisfied with their response, you can write to this address:
  National Housing Bank,
  Department of Regulation and Supervision,
  (Complaint Redressal Cell),
  4th Floor, Core 5-A, India Habitat Centre,
  Lodhi Road, New Delhi – 110003.

Aadhar Housing Finance Limited Grievance Redressal

The Aadhar Housing Finance Limited has a grievance redressal policy in place in order to ensure that all their customers’ complaints are handled carefully and solved in a prompt and efficient way.

The process for grievance redressal is as follows:

Step 1

• In order to redress grievances, a customer can lodge a complaint in writing with the Branch Manager of the bank branch.
• The complaint can also be registered writing or entering the complaint/grievance in the complaint register maintained by the branch.
• Apart from this, the customer can register their complaint at customercare@aadharhousing.com or call on the toll-free no. 1800 3004 2020.

After the complaint is registered, the customer shall be responded to within a period of 7 working days.

Step 2

• In case the customer does not receive any response within a period of 7 days or is not satisfied with the response given by the branch, the customer can then further escalate the complaint to the Corporate Office located in Mumbai either by writing a letter addressed to Customer Care Officer/Grievance Redressal Officer of AHFL or through email at:
  The Customer Care Officer/Grievance Redressal Officer,
  Aadhar Housing Finance Ltd,
  Corp. Office No 201, 2nd Floor,
  Raheja Point 1, Nehru Road, Vakola,
  Santacruz (East), Mumbai 400055,
  Maharashtra.

  Email id: grievanceredressal.officer@aadharhousing.com

• The bank will send a response to the customer or why more time is required to respond.

Step 3

• If the customer is still not convinced with the resolution provided by the Grievance Redressal Team, then the customer can approach the Regulatory Authority of Housing Finance Companies – the National Housing Bank at the below-mentioned address:
  National Housing Bank,
  Department of Regulation and Supervision,
  (Complaint Redressal Cell),
  4th Floor, Core 5-A, India Habitat Centre,
  Lodhi Road, New Delhi – 110003.

  Email: www.nhb.org.in