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New India Assurance Health Insurance

New India Assurance Health Insurance offers a variety of health plans. Policyholders can customise their plans, tenure, and sum assured. They also provide access to a wide hospital network, cashless treatment and discounts.
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New India Assurance Co Ltd, is a 100 % Government owned multinational general insurance company operating in 22 countries and headquartered at Mumbai, India. Founded by Sir Dorabji Tata in 1919. New India Assurance is the only direct insurer in India rated A-(Excellent ? Stable outlook) by AM Best. New India Assurance?s Indian business touched Rs 10,000 crores (Rs 100 billion) in 2012-13.


New India Assurance Highlights Updated on 18 Sep 2019

Features Specifications
Network Hospitals 1200+
Waiting Period for Pre-existing Disease 4 years
Incurred Claims Ratio 85.66
Number of Policies Issued 1747550
Grievances Solved 99.94%
Renewability Lifetime

*For Year 2017-2018

Overview of New India Assurance Health Insurance:

A wholly-owned subsidiary of the Indian government, New India Assurance Health Insurance Co. Ltd. is a multinational insurance provider, founded in the year 1919. Headquartered in Mumbai, this public-sector insurer has a strong domestic and international presence. It is a leader in the non-life insurance sector and is credited with being the only direct insurer in India.

New India Assurance has developed over 160 products that deals with the whole gamut of general assurance lines. It has and continues to provide coverage to customers in the following sectors: Large industries, Small and Medium Enterprises, Commercial, Retail, Social, Rural and Micro Insurance.

Its distribution network comprises of bancassurance partners, auto majors, non-governmental organisations, corporations, brokers and the government. It has over 2,097 offices and 1,041 micro offices in India.

On the international front, it conducts business in about 22 countries through different channels viz. subsidiaries, agencies, direct branches and associated corporates.

New India Health Insurance Plans

The company was the most profitable general insurer during the year 2012 - 2013 in India. Its ‘AAA/Stable’ rating by CRISIL further supports the company’s financial solubility and ability to fulfill its customers’ claims. Its financial position is backed by a healthy and effective technology platform. Its grievance resolution system coordinates with that of the IRD; proof of its commitment to quality customer service.

In addition to successfully managing its own operations, New India Assurance is also one of the promoters of two other financial services houses viz. Agriculture Insurance Co. of India and GIC Housing Finance Ltd.

Types of Health Insurance Policies Provided by New India Assurance:

Policies forming a part of the company’s health insurance plans portfolio are listed below:

  • New India Floater Mediclaim Policy
  • New India Asha Kiran Policy
  • New India Mediclaim 2012 Policy
  • New India Mediclaim 2007 Policy
  • New India Family Floater Mediclaim Policy
  • New India Assurance Janata Mediclaim Policy
  • New India Assurance Senior Citizen Mediclaim Policy
  • Union Health Care Policy
  • New India Assurance Mediclaim Top Up Plan

New India Assurance Co. Ltd is a fully government owned general insurance company. It is headquartered in Mumbai and operates in 28 countries. In FY2014-15, the company had the highest profit in the Indian general insurance market. Currently, the company has 2,097 offices and 50,000 agents to serve its customers.

New India Assurance offers mediclaim policies for individuals and groups. The mediclaim policy covers hospitalisation and domiciliary hospitalisation expenses incurred during the policy term. Individuals between 5 and 80 years of age can avail mediclaim policy. The insurer also offers policies for cancer patients such as Cancer Medical Expense Policy for the members of Indian Cancer Society and Cancer Insurance Policy for the members of Cancer Patients Aid Association.

The insurer also offers an overseas mediclaim policy that covers personal accident, loss of passport, loss of baggage, repatriation, and medical expenses.

New India Floater Mediclaim Policy:

New India Floater Mediclaim Policy is a new health insurance plan offered by New India for coverage to your entire family under one sum assured.

Entry Age 18 years to 65 years; 3 months to 25 years for children if at least one parent is also covered under this plan
Basis Family Floater
Policy Period 1 year
Renewability Lifetime
Medical Screening Required for persons above 50 years (50% of screening costs are reimbursed if the proposer subsequently becomes a client).
Inpatient hospitalisation expenses Up to sum assured subject to sub-limits; does not cover outpatient treatment and treatment outside India.
Newborn Cover In-built; waiting period for mother - 2 years, coverage from birth till end of policy; excludes post-natal care, early delivery/delivery expenses.
Room and Nursing charges Up to 1% of sum assured, for each day of hospital stay; includes charges for RMO, IV Fluids, Blood Transfusion etc.; excludes material costs.
ICU charges Up to 2% of sum assured, for each day of hospital stay.
Charges for Surgeons, Anaesthetists, Doctors, Consultants, Specialists, Blood, Oxygen, Anaesthesia, Radio/Chemotherapy, Medicines, Drugs, X-Rays, Surgical Equipment, Diagnostic Equipment, Prosthetic limbs and devices, Pacemakers and other similar expenses incurred as part of treatment.
Organ donor hospitalisation expenses Excludes amounts paid for the organ.
Cataract treatment per eye Lower of 10% of sum assured or Rs.50,000.
Daily cash allowance 0.1% of sum assured for each day of hospital stay.
11 specified critical illnesses 10% of sum assured; one-time additional lumpsum payout; excludes pre-existing critical conditions.
Day care procedures Specified day care procedures are covered
Ambulance charges Lower of actuals or 1% of sum assured.
Ayurvedic/Homeopathic/Unani treatment 25% of sum assured for treatment at a government approved centre.
Pre and post-hospitalisation expenses Up to 30 days each.
Sum Assured Rs.2 lakhs, Rs.3 lakhs, Rs.5 lakhs or Rs. Rs.8 lakhs;once chosen can be increased upon renewal to the next higher limit, subject to conditions.
Payout per illness Up to 1% of the sum assured.
Primary member Rs.1,860 to Rs.38,550; Additional members - Rs.250 to Rs.25,040.
Premium loading upon renewal for members over 65 years 2% every year.

New India Asha Kiran Policy:

A unique health insurance plan aimed at promoting healthcare for girls. This New India asha kiran policy can be taken by those parents who have only daughters for children.

Entry Age 18 to 65 years; 3 months to 25 years for daughters who are children, if at least one parent is covered under this plan.
Basis Family Floater Basis (Family includes proposer, spouse and up to 2 dependent daughters)
Renewability Lifetime.
Medical Screening Required for persons above 50 years (50% of screening costs are reimbursed if the proposer subsequently becomes a client).
Hospitalisation expenses plus Accident cover For the customer and his/her spouse.
Exclusion Outpatient treatment
Inpatient hospitalisation expenses Up to sum assured or within specified limits; does not cover outpatient treatment and treatment outside India.
Personal Accident Cover Inbuilt cover; compensation to proposer and/or spouse between 50% to 200% of the sum assured, for accidental death or total permanent dismemberment or loss of one or both limbs and/or loss of sight in one or both eyes.
Room and Nursing charges Up to 1% of sum assured, for each day of hospital stay; includes charges for RMO, IV Fluids, Blood Transfusion etc.; excludes material costs.
ICU charges Up to 2% of sum assured, for each day of hospital stay.
Charges for Surgeons, Anaesthetists, Doctors, Consultants, Specialists, Blood, Oxygen, Anaesthesia, Radio/Chemotherapy, Medicines, Drugs, X-Rays, Surgical Equipment, Diagnostic Equipment, Prosthetic limbs and devices, Pacemakers and other similar expenses incurred as part of treatment.
Organ donor hospitalisation expenses Excludes amounts paid for the organ.
Cataract treatment per eye Lower of 10% of sum assured or Rs.50,000.
Daily cash allowance 0.1% of sum assured, for each day of hospital stay.
11 specified critical illnesses 10% of sum assured, one-time additional lumpsum payout; excludes pre-existing critical conditions.
Day care procedures Specified day care procedures are covered
Ambulance charges Lower of actuals or 1% of sum assured.
Ayurvedic/Homeopathic/Unani treatment 25% of sum assured for treatment at a government approved centre.
Pre and post-hospitalisation expenses Up to 30 days/60 days respectively.
Sum Assured Rs.2 lakhs, Rs.3 lakhs, Rs.5 lakhs or Rs. Rs.8 lakhs;once chosen can be increased upon renewal to the next higher limit, subject to conditions.
Payout per illness Payout per illness
Primary premium Rs.1,860 to Rs.38,550; Additional members - Rs.250 to Rs.25,040
Premium loading upon renewal for members over 65 years 2% every year.
Policy Period 1 year

New India Assurance Mediclaim Top Up Plan:

Available for individuals as well as up to 6 members of the family, the proposer can enrol immediate family members aged between 3 months to 65 years.

Basis Individual/Family floater(6 members)
Primary Insured The proposer need not be considered as the primary member - eldest family member will be considered the primary member and the others are considered as additional members under the New India Top-Up Mediclaim Policy.
Policy Period This policy is valid for 12 months from the date of inception.
Medical Screening Required for persons above 50 years
Pre-acceptance health check-ups If an individual who is more than 50 years owns a health insurance policy from New India Insurance and has had no claims registered in the past 2 years, the pre-acceptance health check-ups are not required.
Expenses Covered Room rent, boarding and nursing expenses, Fees of medical practitioners, surgeons, consultants and other medicos, operation theatre, surgicals, blood, oxygen
ICU/ICCU expenses As per the threshold
Ambulance services Based on the threshold amount chosen
AYUSH treatments Taken at government or accredited hospitals.
Get Well Benefit This benefit is paid out of a certain amount on the basis of the threshold amount chosen
Claim settlement Supports both cashless and reimbursement, depending on the circumstances and availability

New India Mediclaim 2012 Policy:

This New India mediclaim 2012 policy covers the hospitalisation expenses of the insured for any illness and injury in the period of insurance. The policy term is 1 year. There is no age limit set for it renewal. With this policy you can avail bonus, discounts and tax benefits. Sum assured ranges from Rs.3 lakh to Rs.5 lakh.

Entry Age 18 years to 65 years; 3 months to 25 years for children, if at least one parent is covered under this plan.
Policy Period 1 year.
Renewability Lifetime
Inpatient hospitalisation expenses Hospital stay should exceed 24 hours (except in case of specified day care procedures).
Pre/Post hospitalisation expenses Up to 30/60 days respectively.
Sum Assured Up to Rs.3 lakh, Rs.3 lakh to Rs.5 lakh and over 5 lakh
Benefits
  • Can be enhanced upon renewal, at company’s discretion, for insured members up to 65 years.
  • Sum assured can be enhanced once when migrating from Mediclaim 2007 to Mediclaim 2012.
Family Discounted Premiums 10% for plans taken on an individual basis. 11% - 18% for plans taken on family floater basis, minimum two and maximum four additional members.
No-claim bonus 2% - 15% for insured members up to 60 years. 3% - 15% for insured members above 60 years.

New India Mediclaim 2007 Policy:

Entry Age 18 years to 60 years; 3 months to 18 years for children, if parents are also covered under this plan.
Inpatient hospitalisation expenses Yes, Covered if hospital stay should be for a period exceeding 24 hours.
Pre and Post-hospitalisation expenses Up to 30 days and 60 days respectively.
Day care procedures Specified day care procedures covered
Ambulance charges Limitedly allowed
Ayurvedic/Homeopathic and Unani treatment Up to 25% of sum assured for treatment taken at a government approved centre.
Pre-existing condition Subject to a 4 year, claim-free waiting period; 2 years for certain conditions upon payment of additional premium.
Premiums Charged depending on the proposer’s age and location.
Benefits
  • Loyalty discounts.
  • Good Health discounts.
  • Reimbursement of health check expenses

New India Family Floater Mediclaim Policy:

Entry Age 18 years to 60 years.
Sum Assured Rs.2 lakhs to Rs.5 lakhs
Basis Family floater (Family includes the proposer, hi/her spouse and up to 2 dependent children; excludes parents, in-laws and siblings).
Premiums As per schedule of the Mediclaim Policy 2007 (individual), Calculated based on the oldest insured member, Based on age, chosen sum assured and location, Loading: 50% for spouse; 25% for each child.
Inpatient hospitalisation expenses Stay should exceed 24 hours.
Charges for Room, nurses, doctors and other medical personnel involved in the treatment of the insured, OT, blood, medicines and all other consumable and equipment required for treatment.
Pre and Post hospitalisation expenses Up to 30 and 60 days respectively.
Day Care procedures Specified day care procedures covered
Ambulance charges Limitedly allowed
Cataract surgery within limits
Ayurvedic/Homeopathic and Unani treatment Up to 25% of sum assured for treatment taken at a government approved centre.
Pre-existing conditions Subject to a 4 year, claim-free waiting period; 2 years for certain conditions upon payment of additional premium.

New India Assurance Janata Mediclaim Policy:

New India Assurance Janata Mediclaim policy is perfect for those who want to provide insurance coverage for all the members of their family during the tenure of the policy. The policy covers self, spouse and a maximum of two dependent children.

Entry Age 18 years to 60 years; 3 months to 18 years for children, if parents are also covered under this policy.
Sum Assured Rs.50,000 or R.75,000
No-claim bonus Increase in 5% for every claim-free year; awarded upon renewal; maximum increase of 30%.
Premium Rs.750 to Rs.3,450(Depends on the chosen sum assured and age. )
Premium discounts Availed for covering additional members on family floater basis, subject to conditions.
Benefits
  • Loyalty discounts.
  • Good Health discounts.
  • Reimbursement of health check expenses.

New India Assurance Senior Citizen Mediclaim Policy:

The New India Senior Citizen Mediclaim Policy is one of the many products offered by the New India Assurance Company Limited to provide coverage to senior citizens in times of trouble. It offers cover for pre-existing conditions such as diabetes mellitus and hypertension for an extra 10% premium payment.

Entry Age Persons between 60 years and 80 years.
Renewability Up to 90 years.
Medical Screening Required for all entrants.
Sum Assured Rs.1 lakh or Rs.1.5 lakhs
No-claim/ Cumulative bonus Increase in 5% for every claim-free year; awarded upon renewal; maximum increase of 30%.
Co-payment Lower of sum assured or 90% of claim.
Premiums Rs.3,850 to Rs.7,650(10% additional premium to include pre-existing conditions as part of the base cover. )
Loading 10% to 20%; depends on age.
Voluntary deductible 10% for Rs.10,000.
Family discount 10%.
Policy Period 1 year.
Benefits
  • Cashless claim facilities.
  • Reimbursement of health check costs undertaken after every 4 claim-free years: Up to 1% of the sum assured.

Union Health Care Policy:

Entry Age 3 years to 65 years; 3 months to 5 years for children, if at least one parent is covered under this plan.
Hospitalisation expenses Reimbursed within limits, subject to the sum assured for illness or injuries requiring hospital stay (except those specifically excluded from coverage).
Pre and Post-hospitalisation expenses Up to 30 and 60 days respectively. Personal Accident Cover: Rs1 lakh; in-built feature.

Dos and Don’ts of New India Assurance Health Insurance:

Listed below are the dos and don'ts when purchasing a new policy, renewing an existing policy, change in policy schedule, making claims, and grievance:

Process Dos Don’ts
New policy
  • Disclose details of any and all pre-existing conditions of the insured members.
  • Submit stamp-size photographs of the insured members along with their signatures.
  • Keep a copy of the proposal form with you.
  • Health checkup may be required depending on the age of the insured members.
  • Check the name, age, gender, address, and other personal details in the policy schedule.
  • Ensure the period of insurance is correct.
  • Cancel the policy within the 15-day free-look period if you object to the terms of coverage.
  • Don't furnish any false information on the proposal form.
  • Don't sign the proposal form without reading the terms and conditions.
  • Don't hide facts or pre-existing conditions of the insured member.
Renewal
  • Keep track of your policy renewal date.
  • Renew the policy before the due date.
  • Pay the renewal premium within the grace period.
  • Read the sum insured enhancement condition carefully before requesting for enhancement of sum insured.
  • Health checkup may be required.
  • Inform the underwriter of any change in risk profile of the insured members.
  • Read the policy clauses carefully. It is available on the insurer's website.
  • Don't delay in policy renewal even by a day or else claim will be not be payable.
  • Don't forget to renew the policy on time as lifetime renewability is applicable only if the policy is renewed without any break.
Change in policy
  • Submit a written request for any change required in the policy schedule.
  • Keep a copy of the letter.
  • Collect the endorsement document issued from the office.
Don't delay in informing the underwriter about any change in the risk profile of any insured member.
Claims
  • Ensure the room rent is within the sub-limit of your policy.
  • Read the policy document carefully for details like pre-existing conditions that aren't covered, waiting period, etc.
  • Intimate the TPA within the given time limit of 48 hours prior to planned hospitalisation and within 48 hours of emergency hospitalisation.
  • Ensure the hospital falls under network hospitals of the insurer for cashless hospitalisation. Disclose your insurance details at the time of admission.
  • Read the pre-authorisation request form carefully before signing it.
  • Keep a copy of all the medical documents.
  • Don't delay the submission of the documents required by the TPA or the insurer.
  • Don't hide facts to avoid facing a dispute at the time of making a claim.
Grievance
  • Write to the insurer's regional office grievance cell for any grievance related to the branch or divisional offices.
  • Write to the company's head office grievance cell for any grievance related to the insurer's regional offices.
  • Keep a copy of the letter.
Don't hide facts related to the complaint and the concerned members.

New India Assurance Health Insurance Claim Form:

Claim form can be downloaded from the insurer's website. Part A of the claim form has to be filled by the insured member with policy number, personal details, insurance history, details of hospitalisation, details of claim, and bank account details. Guidance for filling the claim form will be given in the form itself. Part B of the form has to be filled by the hospital were the treatment was taken. Here is a list of details the insured member has to fill in Part A of the claim form:

  • Details of primary insured:
    • Policy number
    • SI. number or Certificate number
    • Company TPA ID number
    • Name
    • Address
  • Details of insurance history:
    • Currently covered by any other mediclaim/health insurance?
    • Date of commencement of first insurance without break
    • Company name, policy number, sum insured
    • Have you been hospitalised in the last 4 years since inception of the contract? Date, diagnosis
    • Previously covered by any other mediclaim or health insurance?
    • Company name
  • Details of insured person hospitalised:
    • Name
    • Gender
    • Age
    • Date of birth
    • Relationship to primary insured
    • Occupation
    • Address
    • Phone number
    • Email ID
  • Details of hospitalisation:
    • Name of the hospital where admitted
    • Room category occupied
    • Hospitalisation due to
    • Date of injury or date when disease first detected or date of delivery
    • Date of admission
    • Time
    • Date of discharge
    • Time
    • If injury, give cause, Police report
    • System of medicine
  • Details of claim:
    • Details of treatment expenses
    • Claim for domiciliary hospitalisation
    • Details of lump sum or cash benefit claimed
    • Claim documents submitted/check list
  • Details of primary insured's bank account:
    • PAN
    • Bank account number
    • Bank name and branch
    • Cheque/DD payable details
    • IFSC Code
  • Declaration by the insured member

New India Assurance Health Insurance Online Payment:

Visit New India Assurance portal to purchase a new policy online or for a quick renewal of your existing policy. Premium payment can be made online through the insurer's website using netbanking, credit card or debit card. Follow the steps below:

  1. Registered numbers can log in to the website using their customer ID and policy number or renewed quote number that will be sent through SMS to the registered mobile number.
  2. View your premium payments details and save the quote.
  3. Next step is to pay the premium.
  4. Upon successful completion of the payment, your policy will be issued or renewed.

For any queries, send an email to tech.support@newindia.co.in. Mention your customer ID (available in the policy document) in the mail.

New India Assurance Health Insurance Toll-Free Number:

For any policy-related queries, call toll-free number 1800-209-1415. For any queries, email the insurer at tech.support@newindia.co.in. On the New India Assurance portal, you can request a ‘call back’ by filling out an online form. Visit the website, click on 'Call Me' tab on the top right-hand corner of the page. Fill in the form with your name, email ID, mobile number, preferred time to call, description, and click on submit. An insurance agent or customer support executive of the insurance company will call you back at your convenience.

New India Assurance Network Hospitals:

New India Assurance offers cashless facility at several medical facilities across the country. It has partnered with a number of hospitals called the network hospitals in order to provide cashless hospitalisation to its customers. Cashless facility can be availed only at a network hospital. You can locate a network hospital in your area using the online network hospital locator tool. All you have to do is enter the state and city of residence. The tool will give you a list of network hospitals in your area with contact details.

Find cashless network hospitals nearby: New India Assurance Network Hospitals

How to File a Claim With New India Assurance?

Cashless and reimbursement claims are the 2 types of claims you can file with New India Assurance. For cashless claim, visit a network hospital and show your health card. The hospital will verify your identity details and send a pre-authorisation request to the insurer or the TPA. The insurance company will process the request and approve or deny the request accordingly. In the case of approval, the insurer will settle the bills directly with the network hospital. In the case of rejection, the insured member can get the treatment at the network hospital but pay the bill out of his or her pocket, and later make a reimbursement claim.

For reimbursement claim, the insured member has to collect all the original medical documents at the time of discharge to submit to the insurer along with the duly-filled and signed claim form. The claim will be approved or denied as per the terms and conditions of the health insurance policy.

Incurred Claims Ratio of New India Assurance Health Insurance for the Year 2017-18

Net Earned Premium (in Crore) Net Claims Paid (in Crore) Incurred Claims Ratio (in %)
Rs.6479.06 crore Rs.6685.82 crore 103.19%

New India Health Insurance FAQs:

  1. What is the maximum coverage amount available for Cataract treatment under the New India Floater Mediclaim policy?

    The maximum coverage amount allocated for Cataract treatment under the New India Floater Mediclaim policy is Rs. 50,000.

  2. Does the New India Asha Kiran policy provide cashless treatment?

    Yes, the New India Asha Kiran policy offers the cashless facility.

  3. What is covered under the Mediclaim Policy?

    The Mediclaim Policy covers the following areas -

  • Illness and diseases resulting in hospitalization
  • Accidental injuries requiring treatment at a hospital
  1. What is the eligible age to avail a New India Health Insurance Mediclaim Policy?

    Mediclaim Insurance policy is available to persons between ages of 5 years to 80 years. Mediclaim Insurance policy is also available for children between 3 months and 5 years of age under the condition that either one or both of the parents of the child are already covered by the policy.

  2. What is the tax benefit that can be availed under a Mediclaim Policy?

    Premium up to Rs.10000 paid on a Mediclaim Policy is exempt from tax. Section 80 D of the Income Tax Act. It qualifies premium paid on insurance as a tax benefit?

  3. Which groups are eligible for the Group Mediclaim Policy?

    Group Mediclaim Policy can be availed by a group of persons under a central administration. It can be applied for by any organisation that consists of at least a 100 members who are looking to be covered by the Group Mediclaim Policy. This policy is not limited to and is not limited to an association, a corporate entity, and an educational institution.

  4. Are there insurance policies that cover cancer patients?

    Yes, there are insurance policies that cover for cancer patients. They are as follows -

    Cancer Medical Expense Policy is available for the members of the Indian Cancer Society

    Cancer Insurance Policy can be availed by the members of the Cancer Patients Aid Association

  5. Does the Mediclaim policy cover expenses in case of illnesses and injuries through accident incurred outside of India?

    Yes, Mediclaim policy covers expenses for diseases and injuries contracted worldwide as long as the treatment is obtained in India.

  6. Can the spouse or any other family member of the holder of the Mediclaim policy avail protection while being covered by another Mediclaim Policy?

    No, the spouse or any other family member of the holder of the Mediclaim policy cannot avail protection if they are being covered by another Mediclaim Policy.

  7. What is the definition of continuous treatment according to the Mediclaim Policy?

    An illness that occurs after a lapse of 45 days from the last date of medical consultation is treated as a new illness. Within the stipulated period of 45 days since the last date of medical attention, any illness relapsing or reappearing is treated with medical attention consistent with continuous treatment.

  8. How to pay a premium? What are the modes of payment available?

    New India Assurance health insurance premium can be paid through the insurer's website using netbanking, debit card or credit card. In addition to the online payment mode, you can also opt for cash payment at the nearest branch office.

  9. How can I check policy status for New India Assurance health insurance?

    Registered customers can visit the New India Assurance portal and log in to the website with your username and password to check the status of your policy.

  10. What is the policy renewal process for New India Assurance health insurance?

    For a quick renewal of New India Assurance health insurance policy, visit the insurer's website. Enter your customer ID and policy number or the renewed quote number sent to you via SMS, and click on 'Proceed'. Your renewal notice will be displayed on the screen with the premium details. Pay the renewal premium online through the New India Assurance portal using net banking, credit card or debit card. On successful payment, your policy will be renewed.

  11. What is the company’s process to settle claim for New India Assurance health insurance?

    For planned hospitalisation, the policyholder will have to intimate the insurer's Third-Party Administrator (TPA) 48 hours prior to hospitalisation and for unplanned hospitalisation, intimation should be done 48 hours within hospitalisation. For cashless claims, the hospital has to submit a pre-authorisation form to the TPA and for reimbursement claims, the policyholder has to submit supporting documents along with the duly-filled claim form to the TPA. The cashless claim settlement will be made directly to the network hospital. In the case of reimbursement claim, the amount will be transferred to the policyholder directly.

  12. What is the policy cancellation process for New India Assurance health insurance?

    During the free-look period, if you want to cancel the policy on the account of having any objections to the terms and conditions of the policy, you can do so by returning the policy documents and submitting a duly-filled surrender form at the nearest branch office. The policy can be cancelled at any time during the policy term provided a claim hasn't been made. Any claim request made prior to cancellation of the policy will be processed by the insurer.

Examples of Network Hospitals in Major Cities

CITY NAME OF HOSPITAL
DELHI AAROGYA HOSPITAL
MUMBAI BOMBAY HOSPITAL AND MEDICAL RESEARCH CENTRE
KOLKATA AUROBINDO NETRALAYA
BANGALORE ABHAYA HOSPITAL
CHENNAI A. V. HOSPITALS

*Disclaimer - This is not an exhaustive list but an indicative representation of hospitals that form a part of the company's wider network.


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News About New India Health Insurance

  • New India Assurance Company likely to increase the insurance premium rates

    The largest public sector general insurance company, New India Assurance Company is planning to increase the premiums in group health insurance. The main idea behind this decision is to reduce the loss ratios in the segment, to focus on claims management, to appoint more doctors in order to improve the claim ratio, and to scale up the in-house TPA (Third Party Administrator).

    Earlier, the premiums for the individual health insurance schemes and floater schemes were raised between 10% to 40%, for the previous financial year ending 31 March 2018. Reportedly, after the increase in premium rates, the company has brought down the loss ratio to 103% from 115% in the health insurance segment and to 110% from 125% in the group health insurance segment.

    26 May 2018

  • New India Assurance records a profit of Rs.336 crore for the fourth quarter

    Public non-life insurance firm New India Assurance recorded a net profit of Rs.336 crore for the period ended March 2018. For the same period in 2017, the company had registered net gains of Rs.553 crore. When compared with the previous year, the combined ratio of the company rose to 111.2%. The combined ratio of a company is a reflection of its underwriting performance and a ratio less than 100% indicates that the company is making underwriting profits.

    On the gross written premium side, New India Assurance showed an increase of 15.3% Year-on-Year (YoY) amounting to Rs.26,554 crore. A dividend of Rs.5 per share has been declared by the company to its shareholders along with a new share for each existing share.

    25 May 2018

  • New India Assurance Bags Rajasthan Govt.’S Health Insurance Project; Gets Air Deccan Insurance Mandate

    The leading non-life insurance provider in India, New India Assurance has clinched the aviation insurance cover mandate for Air Deccan. Air Deccan, which was India’s first airline to introduce the low-cost model has recently made a re-entry into the aviation market offering regional connectivity travel option. The air-carrier also has plans to extensively expand into this segment, thanks to the economic boom taking place in smaller Indian cities. New India Assurance has been the undisputed leader in the aviation insurance segment and serves a number of prominent airlines such as IndiGo, Air India, Vistara, Spice Jet, and Go Air.

    Beside this, New India Assurance has another great achievement under it belt. The insurer recently snapped up the health insurance project being undertaken by the Govt. of Rajasthan under the Bhamasha Swasthya Bima Yojana (BSBY) which covers nearly 4 crore citizens. The insurer has announced that it will be providing health insurance to nearly 1 crore families across the state under the National Food Security Act (NFSA).

    28 December 2017

  • New India Assurance Bags Rajasthan Govt.’S Health Insurance Project; Gets Air Deccan Insurance Mandate

    The leading non-life insurance provider in India, New India Assurance has clinched the aviation insurance cover mandate for Air Deccan. Air Deccan, which was India’s first airline to introduce the low-cost model has recently made a re-entry into the aviation market offering regional connectivity travel option. The air-carrier also has plans to extensively expand into this segment, thanks to the economic boom taking place in smaller Indian cities. New India Assurance has been the undisputed leader in the aviation insurance segment and serves a number of prominent airlines such as IndiGo, Air India, Vistara, Spice Jet, and Go Air.

    Beside this, New India Assurance has another great achievement under it belt. The insurer recently snapped up the health insurance project being undertaken by the Govt. of Rajasthan under the Bhamasha Swasthya Bima Yojana (BSBY) which covers nearly 4 crore citizens. The insurer has announced that it will be providing health insurance to nearly 1 crore families across the state under the National Food Security Act (NFSA).

    28 December 2017

  • New India Assurance to provide insurance cover for Rajasthan’s health insurance project

    New India Assurance Company (NIA) has announced that the insurance provider will be executing the health insurance project in Rajasthan that provides cover to over one crore poor families in the state. Under the Bhamashah Swasthya Bima Yojana (BSBY), close to about four crore individuals will be eligible for health insurance benefits available under the National Food Security Act (NFSA). G. Srinivasan who is the Chairman and MD of NIA, stated that the company is ready to tackle any problems that might come up while executing this project. This is a unique universal health insurance plan that will be executed through a large number of public and private hospitals. Over Rs.1,200 crore is involved in the project as insurance premiums per annum. The insurance company has been operating in the country for close to a century and owns the largest market share in gross direct premium when compared to other general insurance companies.

    14 December 2017

  • Government Planning On Providing Free Health Check-Ups and Lowering IT Slab For Women

    It has long been known that in India, women are at a grave disadvantage, not only personally but also professionally. However, in what would come as a very welcome move, the government is coming to acknowledge this unfair position which women in the country have been struggling in, despite making up for nearly 50% of the country’s population. Is reported to be working on the launch of a special national policy for women which has been framed by a group of ministers, spearheaded by Sushma Swaraj, Minister for External Affairs. As per the policy, the Centre is likely to lower the income tax slab for single women, will be introducing Aadhaar-linked health cards for free basic health check-ups and cashless medical service for pregnant women.

    The policy also proposes tax exemption on all menstrual hygiene related products to ensure that women have easy and affordable access to such products. Also, survivors of gender-based violence shall be given not only free medical and legal support, but also counselling and shelter. The policy also aims at upping the percentage of women in the workforce by almost 50% by the year 2030, with the help of measures such as complete waiver of registration fee for girls appearing in competitive or entrance exams that are conducted by government agencies. In addition to this, they will also be eligible for free coaching. The policy also mentions more hostels in cities and towns for working women.

    7 May 2017

  • New India Assurance experience a 22% growth in net profit

    Most insurance companies have experienced a steep growth in premium sales following the demonetisation by the Modi-led government and New India Assurance too has experienced a sizeable growth in their net profit. The main growth driver as pointed out by an executive has been crop insurance. According to sources, the insurer received global premium of Rs.22,279 crore in the previous financial year, showing a 21.7 percent increase over FY16.

    5 May 2017

  • New India Insurance increases premiums for mediclaim plans by 20%

    The country’s leading health insurance agency, New India Insurance, has made a decision to raise the premium paid on mediclaim policies by 20%. The company has also doubled the amount that is assured to Rs.15 lakh in a bid to draw more people to purchase their products and increase their customer base. With these new changes, a 35-year old can purchase a mediclaim policy for Rs.10,032 compared to the previous price of Rs.8,690. This increase in rates is only applicable after the regulator has approved it. An insurance company is permitted to revise rates of a product after three years from the date of its launch. People are realizing the importance of health insurance and has now become a vital part of people’s lives. The health insurance field has grown by 20-22% in the last couple of years.

    19 April 2017

  • New India Assurance targets a global premium of Rs. 20,800 crore

    New India Assurance, one of India’s largest insurance company is aiming to achieve a global premium target of Rs. 20,800 crore, for the current fiscal year. New India Assurance has seen a global premium growth of 14.46%, amounting to Rs. 18,371 crore for 2015-2016. Foreign operations have risen by 15.10% for the same period. The company has also seen an increase in its market share for the third consecutive year. An investment income of Rs. 3900 crore was recorded by New India Assurance for the previous fiscal year, with the net worth of the company being at Rs. 28,845 crore. With the insurer planning to go public, the board has recently approved the IPO plan and is awaiting the Government's sanction. For the current fiscal year, New India Assurance will be launching two health insurance products, namely, a critical care product and another for high net worth individuals.

    16 April 2016

  • New India Assurance Company’s Plans to Grow in Health Insurance Industry

    NIACL (New India Assurance Company Limited) has plans to improve its focus on the health insurance industry. The managing director and chairman of NIACL released the floater mediclaim product after which he explained how health insurance aided the growth of the company, providing 28% of the company’s overall premium. Health premium income of around Rs.3,500 crore is expected to be collected by the end of fiscal year 2016-17. The health insurance provider also has plans to release top-up health products in the months to come.

    13 April 2016

GST rate of 18% applicable for all financial services effective July 1, 2017.

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New India Health Insurance Reviews

Page 1 of 18 1 2 3 4 5
  • New India Health Insurance
    "Good"
    0.5 3.0/5 "Satisfactory"
    My organization gave me New India assurance health policy its covers up to Rs. 2 lakhs. The policy is for yearly basis renewable. I am paying premium in the yearly package. While getting a policy my agent has given an information about the policy details. They have tied up with many hospitals. Cashless treatment also applicable.
    Was this review helpful? 0
    , bangalore
    Reviewed on Sep 16, 2019
  • New India
    New India Health Insurance
    "Easy and hassle free claim experience"
    0.5 5.0/5 "Blown Away!"
    My organization gave me New India assurance health policy its covers upto Rs. 2 lakhs, currently I am a bachelor its covers only for me, or else they extend the cover upto Rs.5 lakhs including spouse and children. I done a claim, when my leg got operated I used it, the claim experience was good, even I took health plan for my mother separately when she admitted in the hospital, the total expense was Rs.80,000 but I paid around Rs.2000 alone remaining all they taken care.
    Was this review helpful? 0
    , ahmedabad
    Reviewed on Sep 12, 2019
  • New India Health Insurance
    "Recommendable policy"
    0.5 4.0/5 "Great!"
    My employer has provided me a health insurance policy from New India. For me and my wife, kid has been covered for this policy and my company is paying the premium for us and for the my parents, i need to pay the premium amount of Rs. 12000. They have provided me a coverage value of Rs. 6000/each for dormitory expenses and Rs. 2 lakh/ each for hospitalization and Rs. 12 lakhs for the entire family cover.
    Was this review helpful? 0
    , bangalore
    Reviewed on Aug 20, 2019
  • New India Health Insurance
    "Excellent Policy"
    0.5 5.0/5 "Blown Away!"
    I have health insurance policy from New India. This policy covers only for me. They have offered me a coverage value of Rs. 25 lakhs. I am paying the premium amount of Rs. 32000. I had a claim experience which I'm very much satisfied. They have processed the claim on the same day and it was a cashless process.
    Was this review helpful? 0
    , new delhi
    Reviewed on Aug 17, 2019
  • New India Health Insurance
    "Good"
    0.5 4.0/5 "Great!"
    I have taken health insurance with NEW INDIA ASSURANCE on 8 years before. So far I have not done any claim. It is yearly basis renewable. They have tied up with many hospitals and cashless treatment also available. It covers up to myself. Through citi bank I have taken an insurance.
    Was this review helpful? 0
    , new delhi
    Reviewed on Aug 17, 2019
  • New India Health Insurance
    "Its Good"
    0.5 5.0/5 "Blown Away!"
    My New India health policy was provided by my corporate company, I got Rs. 50 lakhs of insurance its covers my entire family. They are providing pre existing cover but there is no claim experience as of now, they almost covering reputed hospitals and many clinic in my location.
    Was this review helpful? 0
    , kolkata
    Reviewed on Aug 13, 2019
  • New India Health Insurance
    "Good Claim Experience"
    0.5 5.0/5 "Blown Away!"
    I got New India Assurance mediclaim policy from my company, It covers my entire family and they have large networks of hospitals, I claimed for my maternity, first time I paid the money from my end then I got 100% of reimbursement. The claim process was very hassle free and faster.
    Was this review helpful? 0
    , mumbai
    Reviewed on Aug 11, 2019
  • New India Health Insurance
    "Good"
    0.5 5.0/5 "Blown Away!"
    I have a Corporate health insurance with New India Assurance and I would say its an excellent. I have a claim experience and they provided me a timely response. They have covered more hospitals for cashless. The medical coverage is 5L and also there is one float-oral coverage of 12L.
    Was this review helpful? 0
    , new delhi
    Reviewed on Jul 31, 2019
  • New India Health Insurance
    "Need scope of improvement"
    0.5 4.0/5 "Great!"
    New India customer support is not responding to the customer's queries, I have mediclaim policy for one year with sum assured of Rs. 3 lakhs its covers my entire family including my parents. They don't pre existing cover and critical illness benefits.
    Was this review helpful? 0
    , kolkata
    Reviewed on Jul 29, 2019
  • New India Health Insurance
    "Good Experience"
    0.5 5.0/5 "Blown Away!"
    I got Rs. 5 lakhs of cover from New India its covers entire family including my parents. Before three years my father was hospitalized for four days hence the claim was done through cash less treatment in reputed hospital. There was no extra fee paid its completely by cash less and they got tied up with many hospital in my area.
    Was this review helpful? 0
    , coimbatore
    Reviewed on Jul 26, 2019
  • New India Health Insurance
    "Required Policy"
    0.5 4.0/5 "Great!"
    My company has provided me a health insurance policy from New India. They are deducting the premium from my salary. Monthly they are deducting amount for policy and annually they are deducting for top up. Whole family has been covered in this policy. I can get the coverage upto Rs. 4 lakhs including the top up.
    Was this review helpful? 0
    , secunderabad
    Reviewed on Jul 24, 2019
  • New India Health Insurance
    "Excellent Policy"
    0.5 5.0/5 "Blown Away!"
    Taken my health insurance from New India. I have a agent for New India insurance hence i haven't come across any problem. They have provided me a call centre number but i never contacted them. My claim experience is good and it comes on time. They provided me only 25% of claim.
    Was this review helpful? 0
    , thane
    Reviewed on Jul 24, 2019
  • New India Health Insurance
    "Need to improve their service"
    0.5 3.0/5 "Satisfactory"
    I have taken a health insurance in NEW INDIA ASSURANCE on 5 years back.On yearly basis get renewable. I am paying premium in the annual package. While getting a policy my agent has given an information about the policy details.They have tied up with many hospitals. It covers only for myself. Their service is unhappy because they wont send remainder message on time and there is no option for cashless treatment as well.
    Was this review helpful? 0
    , mumbai
    Reviewed on Jul 24, 2019
  • New India Health Insurance
    "Fast claim settlement"
    0.5 5.0/5 "Blown Away!"
    I got the medical cover of Rs. 3 lakhs its cover for my family member as well, recently there is a claim for my spouse maternity they covered 100% of cash less facility and reimbursement for my son. New India got tied up with big hospital apollo, ameri etc.
    Was this review helpful? 0
    , kolkata
    Reviewed on Jul 11, 2019
  • New India Health Insurance
    "Faster claim experience"
    0.5 5.0/5 "Blown Away!"
    My company provided new India policy health policy, monthly they are deducting some fee its reasonable. I got cash less treatment when I met with an accident. I was admitted for nine days, there was no difficulties to get the service instantly it got approved. I have mediclaim of Rs. 5 lakhs including family cover.
    Was this review helpful? 0
    , hosur
    Reviewed on Jul 03, 2019
  • New India Health Insurance
    "Average service"
    0.5 3.0/5 "Satisfactory"
    My health insurance was taken with New india assurance from long time. Their service is good, the agent had given me good response whenever i have face issue from them, they have tie up with many hospital, a month back i had taken claim experience they have help me out , it was cash less treatment , so far i did not face any issue.
    Was this review helpful? 0
    , mumbai
    Reviewed on Jun 27, 2019
  • New India Health Insurance
    "Average"
    0.5 4.0/5 "Great!"
    I took a health insurance with New India Assurance which was suggested by well known agent to me. The medical coverage is 2L and the policy covers only myself. I have paid premium near about 4 to 5K for one year policy. I got the insurance paper and E-cards on time. I have no claim experience.
    Was this review helpful? 0
    , kolkata
    Reviewed on Jun 22, 2019
  • New India Health Insurance
    "Need scope of improvement"
    0.5 4.5/5 "Excellent!"
    I have New India assurance health policy, the employer gave me Rs. 3.5 lakhs of medical cover it protects me, spouse and son. I faced a claim when my son was admitted hospital for one month, I got the reimbursement upto 90%. They have to take action quickly and they should give cash less treatment for that they should tie up more hospitals.
    Was this review helpful? 0
    , pune
    Reviewed on Jun 21, 2019
  • New India Health Insurance
    "Need scope of improvement"
    0.5 4.0/5 "Great!"
    I got New India health policy from my company for Rs. 5 lakhs of medical cover its has individual benefits. This policy is only for normal hospitalization, they got more tie ups. But there is a two years waiting period for pre existing disease and there is no critical illness coverage. Hence they need improvement on lacking areas.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jun 11, 2019
  • New India Health Insurance
    "GOOD"
    0.5 4.0/5 "Great!"
    The health insurance policy has been using from last few years with the NEW INDIA ASSURANC, i have not experience with no claim apart from that the premium paid was nominal and the policy coverage for self with the sufficient medical coverage.
    Was this review helpful? 0
    , mumbai
    Reviewed on Jun 11, 2019
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