You need health cover regardless of what you take two at a time - pills or stairs.

New India Assurance Health Insurance

New India Assurance Health Insurance offers a variety of health plans. Policyholders can customise their plans, tenure, and sum assured. They also provide access to a wide hospital network, cashless treatment and discounts.
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New India Assurance Co Ltd, is a 100 % Government owned multinational general insurance company operating in 22 countries and headquartered at Mumbai, India. Founded by Sir Dorabji Tata in 1919. New India Assurance is the only direct insurer in India rated A-(Excellent ? Stable outlook) by AM Best. New India Assurance?s Indian business touched Rs 10,000 crores (Rs 100 billion) in 2012-13.


New India Assurance Highlights Updated on 25 Mar 2019

Features Specifications
Network Hospitals 1200+
Waiting Period for Pre-existing Disease 4 years
Incurred Claims Ratio 85.66
Number of Policies Issued 1747550
Grievances Solved 99.94%
Renewability Lifetime

*For Year 2017-2018

Overview of New India Assurance Health Insurance:

A wholly-owned subsidiary of the Indian government, New India Assurance Health Insurance Co. Ltd. is a multinational insurance provider, founded in the year 1919. Headquartered in Mumbai, this public-sector insurer has a strong domestic and international presence. It is a leader in the non-life insurance sector and is credited with being the only direct insurer in India.

New India Assurance has developed over 160 products that deals with the whole gamut of general assurance lines. It has and continues to provide coverage to customers in the following sectors: Large industries, Small and Medium Enterprises, Commercial, Retail, Social, Rural and Micro Insurance.

Its distribution network comprises of bancassurance partners, auto majors, non-governmental organisations, corporations, brokers and the government. It has over 2,097 offices and 1,041 micro offices in India.

On the international front, it conducts business in about 22 countries through different channels viz. subsidiaries, agencies, direct branches and associated corporates.

New India Health Insurance Plans

The company was the most profitable general insurer during the year 2012 - 2013 in India. Its ‘AAA/Stable’ rating by CRISIL further supports the company’s financial solubility and ability to fulfill its customers’ claims. Its financial position is backed by a healthy and effective technology platform. Its grievance resolution system coordinates with that of the IRD; proof of its commitment to quality customer service.

In addition to successfully managing its own operations, New India Assurance is also one of the promoters of two other financial services houses viz. Agriculture Insurance Co. of India and GIC Housing Finance Ltd.

Types of Health Insurance Policies Provided by New India Assurance:

Policies forming a part of the company’s health insurance plans portfolio are listed below:

  • New India Floater Mediclaim Policy
  • New India Asha Kiran Policy
  • New India Mediclaim 2012 Policy
  • New India Mediclaim 2007 Policy
  • New India Family Floater Mediclaim Policy
  • New India Assurance Janata Mediclaim Policy
  • New India Assurance Senior Citizen Mediclaim Policy
  • Union Health Care Policy
  • New India Assurance Mediclaim Top Up Plan

New India Assurance Co. Ltd is a fully government owned general insurance company. It is headquartered in Mumbai and operates in 28 countries. In FY2014-15, the company had the highest profit in the Indian general insurance market. Currently, the company has 2,097 offices and 50,000 agents to serve its customers.

New India Assurance offers mediclaim policies for individuals and groups. The mediclaim policy covers hospitalisation and domiciliary hospitalisation expenses incurred during the policy term. Individuals between 5 and 80 years of age can avail mediclaim policy. The insurer also offers policies for cancer patients such as Cancer Medical Expense Policy for the members of Indian Cancer Society and Cancer Insurance Policy for the members of Cancer Patients Aid Association.

The insurer also offers an overseas mediclaim policy that covers personal accident, loss of passport, loss of baggage, repatriation, and medical expenses.

New India Floater Mediclaim Policy:

New India Floater Mediclaim Policy is a new health insurance plan offered by New India for providing health insurance coverage to your entire family under one sum assured.

Entry Age 18 years to 65 years; 3 months to 25 years for children if at least one parent is also covered under this plan
Basis Family Floater
Policy Period 1 year
Renewability Lifetime
Medical Screening Required for persons above 50 years (50% of screening costs are reimbursed if the proposer subsequently becomes a client).
Inpatient hospitalisation expenses Up to sum assured subject to sub-limits; does not cover outpatient treatment and treatment outside India.
Newborn Cover In-built; waiting period for mother - 2 years, coverage from birth till end of policy; excludes post-natal care, early delivery/delivery expenses.
Room and Nursing charges Up to 1% of sum assured, for each day of hospital stay; includes charges for RMO, IV Fluids, Blood Transfusion etc.; excludes material costs.
ICU charges Up to 2% of sum assured, for each day of hospital stay.
Charges for Surgeons, Anaesthetists, Doctors, Consultants, Specialists, Blood, Oxygen, Anaesthesia, Radio/Chemotherapy, Medicines, Drugs, X-Rays, Surgical Equipment, Diagnostic Equipment, Prosthetic limbs and devices, Pacemakers and other similar expenses incurred as part of treatment.
Organ donor hospitalisation expenses Excludes amounts paid for the organ.
Cataract treatment per eye Lower of 10% of sum assured or Rs.50,000.
Daily cash allowance 0.1% of sum assured for each day of hospital stay.
11 specified critical illnesses 10% of sum assured; one-time additional lumpsum payout; excludes pre-existing critical conditions.
Day care procedures Specified day care procedures are covered
Ambulance charges Lower of actuals or 1% of sum assured.
Ayurvedic/Homeopathic/Unani treatment 25% of sum assured for treatment at a government approved centre.
Pre and post-hospitalisation expenses Up to 30 days each.
Sum Assured Rs.2 lakhs, Rs.3 lakhs, Rs.5 lakhs or Rs. Rs.8 lakhs;once chosen can be increased upon renewal to the next higher limit, subject to conditions.
Payout per illness Up to 1% of the sum assured.
Primary member Rs.1,860 to Rs.38,550; Additional members - Rs.250 to Rs.25,040.
Premium loading upon renewal for members over 65 years 2% every year.

New India Asha Kiran Policy:

A unique health insurance plan aimed at promoting healthcare for girls. This New India asha kiran policy can be taken by those parents who have only daughters for children.

Entry Age 18 to 65 years; 3 months to 25 years for daughters who are children, if at least one parent is covered under this plan.
Basis Family Floater Basis (Family includes proposer, spouse and up to 2 dependent daughters)
Renewability Lifetime.
Medical Screening Required for persons above 50 years (50% of screening costs are reimbursed if the proposer subsequently becomes a client).
Hospitalisation expenses plus Accident cover For the customer and his/her spouse.
Exclusion Outpatient treatment
Inpatient hospitalisation expenses Up to sum assured or within specified limits; does not cover outpatient treatment and treatment outside India.
Personal Accident Cover Inbuilt cover; compensation to proposer and/or spouse between 50% to 200% of the sum assured, for accidental death or total permanent dismemberment or loss of one or both limbs and/or loss of sight in one or both eyes.
Room and Nursing charges Up to 1% of sum assured, for each day of hospital stay; includes charges for RMO, IV Fluids, Blood Transfusion etc.; excludes material costs.
ICU charges Up to 2% of sum assured, for each day of hospital stay.
Charges for Surgeons, Anaesthetists, Doctors, Consultants, Specialists, Blood, Oxygen, Anaesthesia, Radio/Chemotherapy, Medicines, Drugs, X-Rays, Surgical Equipment, Diagnostic Equipment, Prosthetic limbs and devices, Pacemakers and other similar expenses incurred as part of treatment.
Organ donor hospitalisation expenses Excludes amounts paid for the organ.
Cataract treatment per eye Lower of 10% of sum assured or Rs.50,000.
Daily cash allowance 0.1% of sum assured, for each day of hospital stay.
11 specified critical illnesses 10% of sum assured, one-time additional lumpsum payout; excludes pre-existing critical conditions.
Day care procedures Specified day care procedures are covered
Ambulance charges Lower of actuals or 1% of sum assured.
Ayurvedic/Homeopathic/Unani treatment 25% of sum assured for treatment at a government approved centre.
Pre and post-hospitalisation expenses Up to 30 days/60 days respectively.
Sum Assured Rs.2 lakhs, Rs.3 lakhs, Rs.5 lakhs or Rs. Rs.8 lakhs;once chosen can be increased upon renewal to the next higher limit, subject to conditions.
Payout per illness Payout per illness
Primary premium Rs.1,860 to Rs.38,550; Additional members - Rs.250 to Rs.25,040
Premium loading upon renewal for members over 65 years 2% every year.
Policy Period 1 year

New India Assurance Mediclaim Top Up Plan:

Available for individuals as well as up to 6 members of the family, the proposer can enrol immediate family members aged between 3 months to 65 years.

Basis Individual/Family floater(6 members)
Primary Insured The proposer need not be considered as the primary member - eldest family member will be considered the primary member and the others are considered as additional members under the New India Top-Up Mediclaim Policy.
Policy Period This policy is valid for 12 months from the date of inception.
Medical Screening Required for persons above 50 years
Pre-acceptance health check-ups If an individual who is more than 50 years owns a health insurance policy from New India Insurance and has had no claims registered in the past 2 years, the pre-acceptance health check-ups are not required.
Expenses Covered Room rent, boarding and nursing expenses, Fees of medical practitioners, surgeons, consultants and other medicos, operation theatre, surgicals, blood, oxygen
ICU/ICCU expenses As per the threshold
Ambulance services Based on the threshold amount chosen
AYUSH treatments Taken at government or accredited hospitals.
Get Well Benefit This benefit is paid out of a certain amount on the basis of the threshold amount chosen
Claim settlement Supports both cashless and reimbursement, depending on the circumstances and availability

New India Mediclaim 2012 Policy:

This New India mediclaim 2012 policy covers the hospitalisation expenses of the insured for any illness and injury in the period of insurance. The policy term is 1 year. There is no age limit set for it renewal. With this policy you can avail bonus, discounts and tax benefits. Sum assured ranges from Rs.3 lakh to Rs.5 lakh.

Entry Age 18 years to 65 years; 3 months to 25 years for children, if at least one parent is covered under this plan.
Policy Period 1 year.
Renewability Lifetime
Inpatient hospitalisation expenses Hospital stay should exceed 24 hours (except in case of specified day care procedures).
Pre/Post hospitalisation expenses Up to 30/60 days respectively.
Sum Assured Up to Rs.3 lakh, Rs.3 lakh to Rs.5 lakh and over 5 lakh
Benefits
  • Can be enhanced upon renewal, at company’s discretion, for insured members up to 65 years.
  • Sum assured can be enhanced once when migrating from Mediclaim 2007 to Mediclaim 2012.
Family Discounted Premiums 10% for plans taken on an individual basis. 11% - 18% for plans taken on family floater basis, minimum two and maximum four additional members.
No-claim bonus 2% - 15% for insured members up to 60 years. 3% - 15% for insured members above 60 years.

New India Mediclaim 2007 Policy:

Entry Age 18 years to 60 years; 3 months to 18 years for children, if parents are also covered under this plan.
Inpatient hospitalisation expenses Yes, Covered if hospital stay should be for a period exceeding 24 hours.
Pre and Post-hospitalisation expenses Up to 30 days and 60 days respectively.
Day care procedures Specified day care procedures covered
Ambulance charges Limitedly allowed
Ayurvedic/Homeopathic and Unani treatment Up to 25% of sum assured for treatment taken at a government approved centre.
Pre-existing condition Subject to a 4 year, claim-free waiting period; 2 years for certain conditions upon payment of additional premium.
Premiums Charged depending on the proposer’s age and location.
Benefits
  • Loyalty discounts.
  • Good Health discounts.
  • Reimbursement of health check expenses

New India Family Floater Mediclaim Policy:

Entry Age 18 years to 60 years.
Sum Assured Rs.2 lakhs to Rs.5 lakhs
Basis Family floater (Family includes the proposer, hi/her spouse and up to 2 dependent children; excludes parents, in-laws and siblings).
Premiums As per schedule of the Mediclaim Policy 2007 (individual), Calculated based on the oldest insured member, Based on age, chosen sum assured and location, Loading: 50% for spouse; 25% for each child.
Inpatient hospitalisation expenses Stay should exceed 24 hours.
Charges for Room, nurses, doctors and other medical personnel involved in the treatment of the insured, OT, blood, medicines and all other consumable and equipment required for treatment.
Pre and Post hospitalisation expenses Up to 30 and 60 days respectively.
Day Care procedures Specified day care procedures covered
Ambulance charges Limitedly allowed
Cataract surgery within limits
Ayurvedic/Homeopathic and Unani treatment Up to 25% of sum assured for treatment taken at a government approved centre.
Pre-existing conditions Subject to a 4 year, claim-free waiting period; 2 years for certain conditions upon payment of additional premium.

New India Assurance Janata Mediclaim Policy:

New India Assurance Janata Mediclaim policy is perfect for those who want to provide insurance coverage for all the members of their family during the tenure of the policy. The policy covers self, spouse and a maximum of two dependent children.

Entry Age 18 years to 60 years; 3 months to 18 years for children, if parents are also covered under this policy.
Sum Assured Rs.50,000 or R.75,000
No-claim bonus Increase in 5% for every claim-free year; awarded upon renewal; maximum increase of 30%.
Premium Rs.750 to Rs.3,450(Depends on the chosen sum assured and age. )
Premium discounts Availed for covering additional members on family floater basis, subject to conditions.
Benefits
  • Loyalty discounts.
  • Good Health discounts.
  • Reimbursement of health check expenses.

New India Assurance Senior Citizen Mediclaim Policy:

The New India Senior Citizen Mediclaim Policy is one of the many products offered by the New India Assurance Company Limited to provide coverage to senior citizens in times of trouble. It offers cover for pre-existing conditions such as diabetes mellitus and hypertension for an extra 10% premium payment.

Entry Age Persons between 60 years and 80 years.
Renewability Up to 90 years.
Medical Screening Required for all entrants.
Sum Assured Rs.1 lakh or Rs.1.5 lakhs
No-claim/ Cumulative bonus Increase in 5% for every claim-free year; awarded upon renewal; maximum increase of 30%.
Co-payment Lower of sum assured or 90% of claim.
Premiums Rs.3,850 to Rs.7,650(10% additional premium to include pre-existing conditions as part of the base cover. )
Loading 10% to 20%; depends on age.
Voluntary deductible 10% for Rs.10,000.
Family discount 10%.
Policy Period 1 year.
Benefits
  • Cashless claim facilities.
  • Reimbursement of health check costs undertaken after every 4 claim-free years: Up to 1% of the sum assured.

Union Health Care Policy:

Entry Age 3 years to 65 years; 3 months to 5 years for children, if at least one parent is covered under this plan.
Hospitalisation expenses Reimbursed within limits, subject to the sum assured for illness or injuries requiring hospital stay (except those specifically excluded from coverage).
Pre and Post-hospitalisation expenses Up to 30 and 60 days respectively. Personal Accident Cover: Rs1 lakh; in-built feature.

Dos and Don’ts of New India Assurance Health Insurance:

Listed below are the dos and don'ts when purchasing a new policy, renewing an existing policy, change in policy schedule, making claims, and grievance:

Process Dos Don’ts
New policy
  • Disclose details of any and all pre-existing conditions of the insured members.
  • Submit stamp-size photographs of the insured members along with their signatures.
  • Keep a copy of the proposal form with you.
  • Health checkup may be required depending on the age of the insured members.
  • Check the name, age, gender, address, and other personal details in the policy schedule.
  • Ensure the period of insurance is correct.
  • Cancel the policy within the 15-day free-look period if you object to the terms of coverage.
  • Don't furnish any false information on the proposal form.
  • Don't sign the proposal form without reading the terms and conditions.
  • Don't hide facts or pre-existing conditions of the insured member.
Renewal
  • Keep track of your policy renewal date.
  • Renew the policy before the due date.
  • Pay the renewal premium within the grace period.
  • Read the sum insured enhancement condition carefully before requesting for enhancement of sum insured.
  • Health checkup may be required.
  • Inform the underwriter of any change in risk profile of the insured members.
  • Read the policy clauses carefully. It is available on the insurer's website.
  • Don't delay in policy renewal even by a day or else claim will be not be payable.
  • Don't forget to renew the policy on time as lifetime renewability is applicable only if the policy is renewed without any break.
Change in policy
  • Submit a written request for any change required in the policy schedule.
  • Keep a copy of the letter.
  • Collect the endorsement document issued from the office.
Don't delay in informing the underwriter about any change in the risk profile of any insured member.
Claims
  • Ensure the room rent is within the sub-limit of your policy.
  • Read the policy document carefully for details like pre-existing conditions that aren't covered, waiting period, etc.
  • Intimate the TPA within the given time limit of 48 hours prior to planned hospitalisation and within 48 hours of emergency hospitalisation.
  • Ensure the hospital falls under network hospitals of the insurer for cashless hospitalisation. Disclose your insurance details at the time of admission.
  • Read the pre-authorisation request form carefully before signing it.
  • Keep a copy of all the medical documents.
  • Don't delay the submission of the documents required by the TPA or the insurer.
  • Don't hide facts to avoid facing a dispute at the time of making a claim.
Grievance
  • Write to the insurer's regional office grievance cell for any grievance related to the branch or divisional offices.
  • Write to the company's head office grievance cell for any grievance related to the insurer's regional offices.
  • Keep a copy of the letter.
Don't hide facts related to the complaint and the concerned members.

New India Assurance Health Insurance Claim Form:

Claim form can be downloaded from the insurer's website. Part A of the claim form has to be filled by the insured member with policy number, personal details, insurance history, details of hospitalisation, details of claim, and bank account details. Guidance for filling the claim form will be given in the form itself. Part B of the form has to be filled by the hospital were the treatment was taken. Here is a list of details the insured member has to fill in Part A of the claim form:

  • Details of primary insured:
    • Policy number
    • SI. number or Certificate number
    • Company TPA ID number
    • Name
    • Address
  • Details of insurance history:
    • Currently covered by any other mediclaim/health insurance?
    • Date of commencement of first insurance without break
    • Company name, policy number, sum insured
    • Have you been hospitalised in the last 4 years since inception of the contract? Date, diagnosis
    • Previously covered by any other mediclaim or health insurance?
    • Company name
  • Details of insured person hospitalised:
    • Name
    • Gender
    • Age
    • Date of birth
    • Relationship to primary insured
    • Occupation
    • Address
    • Phone number
    • Email ID
  • Details of hospitalisation:
    • Name of the hospital where admitted
    • Room category occupied
    • Hospitalisation due to
    • Date of injury or date when disease first detected or date of delivery
    • Date of admission
    • Time
    • Date of discharge
    • Time
    • If injury, give cause, Police report
    • System of medicine
  • Details of claim:
    • Details of treatment expenses
    • Claim for domiciliary hospitalisation
    • Details of lump sum or cash benefit claimed
    • Claim documents submitted/check list
  • Details of primary insured's bank account:
    • PAN
    • Bank account number
    • Bank name and branch
    • Cheque/DD payable details
    • IFSC Code
  • Declaration by the insured member

New India Assurance Health Insurance Online Payment:

Visit New India Assurance portal to purchase a new policy online or for a quick renewal of your existing policy. Premium payment can be made online through the insurer's website using netbanking, credit card or debit card. Follow the steps below:

  1. Registered numbers can log in to the website using their customer ID and policy number or renewed quote number that will be sent through SMS to the registered mobile number.
  2. View your premium payments details and save the quote.
  3. Next step is to pay the premium.
  4. Upon successful completion of the payment, your policy will be issued or renewed.

For any queries, send an email to tech.support@newindia.co.in. Mention your customer ID (available in the policy document) in the mail.

New India Assurance Health Insurance Toll-Free Number:

For any policy-related queries, call toll-free number 1800-209-1415. For any queries, email the insurer at tech.support@newindia.co.in. On the New India Assurance portal, you can request a ‘call back’ by filling out an online form. Visit the website, click on 'Call Me' tab on the top right-hand corner of the page. Fill in the form with your name, email ID, mobile number, preferred time to call, description, and click on submit. An insurance agent or customer support executive of the insurance company will call you back at your convenience.

New India Assurance Network Hospitals:

New India Assurance offers cashless facility at several medical facilities across the country. It has partnered with a number of hospitals called the network hospitals in order to provide cashless hospitalisation to its customers. Cashless facility can be availed only at a network hospital. You can locate a network hospital in your area using the online network hospital locator tool. All you have to do is enter the state and city of residence. The tool will give you a list of network hospitals in your area with contact details.

Find cashless network hospitals nearby: New India Assurance Network Hospitals

How to File a Claim With New India Assurance?

Cashless and reimbursement claims are the 2 types of claims you can file with New India Assurance. For cashless claim, visit a network hospital and show your health card. The hospital will verify your identity details and send a pre-authorisation request to the insurer or the TPA. The insurance company will process the request and approve or deny the request accordingly. In the case of approval, the insurer will settle the bills directly with the network hospital. In the case of rejection, the insured member can get the treatment at the network hospital but pay the bill out of his or her pocket, and later make a reimbursement claim.

For reimbursement claim, the insured member has to collect all the original medical documents at the time of discharge to submit to the insurer along with the duly-filled and signed claim form. The claim will be approved or denied as per the terms and conditions of the health insurance policy.

Incurred Claims Ratio of New India Assurance Health Insurance for the Year 2017-18

Net Earned Premium (in Crore) Net Claims Paid (in Crore) Incurred Claims Ratio (in %)
Rs.6479.06 crore Rs.6685.82 crore 103.19%

New India Health Insurance FAQs:

  1. What is the maximum coverage amount available for Cataract treatment under the New India Floater Mediclaim policy?

    The maximum coverage amount allocated for Cataract treatment under the New India Floater Mediclaim policy is Rs. 50,000.

  2. Does the New India Asha Kiran policy provide cashless treatment?

    Yes, the New India Asha Kiran policy offers the cashless facility.

  3. What is covered under the Mediclaim Policy?

    The Mediclaim Policy covers the following areas -

  • Illness and diseases resulting in hospitalization
  • Accidental injuries requiring treatment at a hospital
  1. What is the eligible age to avail a New India Health Insurance Mediclaim Policy?

    Mediclaim Insurance policy is available to persons between ages of 5 years to 80 years. Mediclaim Insurance policy is also available for children between 3 months and 5 years of age under the condition that either one or both of the parents of the child are already covered by the policy.

  2. What is the tax benefit that can be availed under a Mediclaim Policy?

    Premium up to Rs.10000 paid on a Mediclaim Policy is exempt from tax. Section 80 D of the Income Tax Act. It qualifies premium paid on insurance as a tax benefit?

  3. Which groups are eligible for the Group Mediclaim Policy?

    Group Mediclaim Policy can be availed by a group of persons under a central administration. It can be applied for by any organisation that consists of at least a 100 members who are looking to be covered by the Group Mediclaim Policy. This policy is not limited to and is not limited to an association, a corporate entity, and an educational institution.

  4. Are there insurance policies that cover cancer patients?

    Yes, there are insurance policies that cover for cancer patients. They are as follows -

    Cancer Medical Expense Policy is available for the members of the Indian Cancer Society

    Cancer Insurance Policy can be availed by the members of the Cancer Patients Aid Association

  5. Does the Mediclaim policy cover expenses in case of illnesses and injuries through accident incurred outside of India?

    Yes, Mediclaim policy covers expenses for diseases and injuries contracted worldwide as long as the treatment is obtained in India.

  6. Can the spouse or any other family member of the holder of the Mediclaim policy avail protection while being covered by another Mediclaim Policy?

    No, the spouse or any other family member of the holder of the Mediclaim policy cannot avail protection if they are being covered by another Mediclaim Policy.

  7. What is the definition of continuous treatment according to the Mediclaim Policy?

    An illness that occurs after a lapse of 45 days from the last date of medical consultation is treated as a new illness. Within the stipulated period of 45 days since the last date of medical attention, any illness relapsing or reappearing is treated with medical attention consistent with continuous treatment.

  8. How to pay a premium? What are the modes of payment available?

    New India Assurance health insurance premium can be paid through the insurer's website using netbanking, debit card or credit card. In addition to the online payment mode, you can also opt for cash payment at the nearest branch office.

  9. How can I check policy status for New India Assurance health insurance?

    Registered customers can visit the New India Assurance portal and log in to the website with your username and password to check the status of your policy.

  10. What is the policy renewal process for New India Assurance health insurance?

    For a quick renewal of New India Assurance health insurance policy, visit the insurer's website. Enter your customer ID and policy number or the renewed quote number sent to you via SMS, and click on 'Proceed'. Your renewal notice will be displayed on the screen with the premium details. Pay the renewal premium online through the New India Assurance portal using net banking, credit card or debit card. On successful payment, your policy will be renewed.

  11. What is the company’s process to settle claim for New India Assurance health insurance?

    For planned hospitalisation, the policyholder will have to intimate the insurer's Third-Party Administrator (TPA) 48 hours prior to hospitalisation and for unplanned hospitalisation, intimation should be done 48 hours within hospitalisation. For cashless claims, the hospital has to submit a pre-authorisation form to the TPA and for reimbursement claims, the policyholder has to submit supporting documents along with the duly-filled claim form to the TPA. The cashless claim settlement will be made directly to the network hospital. In the case of reimbursement claim, the amount will be transferred to the policyholder directly.

  12. What is the policy cancellation process for New India Assurance health insurance?

    During the free-look period, if you want to cancel the policy on the account of having any objections to the terms and conditions of the policy, you can do so by returning the policy documents and submitting a duly-filled surrender form at the nearest branch office. The policy can be cancelled at any time during the policy term provided a claim hasn't been made. Any claim request made prior to cancellation of the policy will be processed by the insurer.

Examples of Network Hospitals in Major Cities

CITY NAME OF HOSPITAL
DELHI AAROGYA HOSPITAL
MUMBAI BOMBAY HOSPITAL AND MEDICAL RESEARCH CENTRE
KOLKATA AUROBINDO NETRALAYA
BANGALORE ABHAYA HOSPITAL
CHENNAI A. V. HOSPITALS

*Disclaimer - This is not an exhaustive list but an indicative representation of hospitals that form a part of the company's wider network.


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News About New India Health Insurance

  • New India Assurance Company likely to increase the insurance premium rates

    The largest public sector general insurance company, New India Assurance Company is planning to increase the premiums in group health insurance. The main idea behind this decision is to reduce the loss ratios in the segment, to focus on claims management, to appoint more doctors in order to improve the claim ratio, and to scale up the in-house TPA (Third Party Administrator).

    Earlier, the premiums for the individual health insurance schemes and floater schemes were raised between 10% to 40%, for the previous financial year ending 31 March 2018. Reportedly, after the increase in premium rates, the company has brought down the loss ratio to 103% from 115% in the health insurance segment and to 110% from 125% in the group health insurance segment.

    26 May 2018

  • New India Assurance records a profit of Rs.336 crore for the fourth quarter

    Public non-life insurance firm New India Assurance recorded a net profit of Rs.336 crore for the period ended March 2018. For the same period in 2017, the company had registered net gains of Rs.553 crore. When compared with the previous year, the combined ratio of the company rose to 111.2%. The combined ratio of a company is a reflection of its underwriting performance and a ratio less than 100% indicates that the company is making underwriting profits.

    On the gross written premium side, New India Assurance showed an increase of 15.3% Year-on-Year (YoY) amounting to Rs.26,554 crore. A dividend of Rs.5 per share has been declared by the company to its shareholders along with a new share for each existing share.

    25 May 2018

  • New India Assurance Bags Rajasthan Govt.’S Health Insurance Project; Gets Air Deccan Insurance Mandate

    The leading non-life insurance provider in India, New India Assurance has clinched the aviation insurance cover mandate for Air Deccan. Air Deccan, which was India’s first airline to introduce the low-cost model has recently made a re-entry into the aviation market offering regional connectivity travel option. The air-carrier also has plans to extensively expand into this segment, thanks to the economic boom taking place in smaller Indian cities. New India Assurance has been the undisputed leader in the aviation insurance segment and serves a number of prominent airlines such as IndiGo, Air India, Vistara, Spice Jet, and Go Air.

    Beside this, New India Assurance has another great achievement under it belt. The insurer recently snapped up the health insurance project being undertaken by the Govt. of Rajasthan under the Bhamasha Swasthya Bima Yojana (BSBY) which covers nearly 4 crore citizens. The insurer has announced that it will be providing health insurance to nearly 1 crore families across the state under the National Food Security Act (NFSA).

    28 December 2017

  • New India Assurance Bags Rajasthan Govt.’S Health Insurance Project; Gets Air Deccan Insurance Mandate

    The leading non-life insurance provider in India, New India Assurance has clinched the aviation insurance cover mandate for Air Deccan. Air Deccan, which was India’s first airline to introduce the low-cost model has recently made a re-entry into the aviation market offering regional connectivity travel option. The air-carrier also has plans to extensively expand into this segment, thanks to the economic boom taking place in smaller Indian cities. New India Assurance has been the undisputed leader in the aviation insurance segment and serves a number of prominent airlines such as IndiGo, Air India, Vistara, Spice Jet, and Go Air.

    Beside this, New India Assurance has another great achievement under it belt. The insurer recently snapped up the health insurance project being undertaken by the Govt. of Rajasthan under the Bhamasha Swasthya Bima Yojana (BSBY) which covers nearly 4 crore citizens. The insurer has announced that it will be providing health insurance to nearly 1 crore families across the state under the National Food Security Act (NFSA).

    28 December 2017

  • New India Assurance to provide insurance cover for Rajasthan’s health insurance project

    New India Assurance Company (NIA) has announced that the insurance provider will be executing the health insurance project in Rajasthan that provides cover to over one crore poor families in the state. Under the Bhamashah Swasthya Bima Yojana (BSBY), close to about four crore individuals will be eligible for health insurance benefits available under the National Food Security Act (NFSA). G. Srinivasan who is the Chairman and MD of NIA, stated that the company is ready to tackle any problems that might come up while executing this project. This is a unique universal health insurance plan that will be executed through a large number of public and private hospitals. Over Rs.1,200 crore is involved in the project as insurance premiums per annum. The insurance company has been operating in the country for close to a century and owns the largest market share in gross direct premium when compared to other general insurance companies.

    14 December 2017

  • Government Planning On Providing Free Health Check-Ups and Lowering IT Slab For Women

    It has long been known that in India, women are at a grave disadvantage, not only personally but also professionally. However, in what would come as a very welcome move, the government is coming to acknowledge this unfair position which women in the country have been struggling in, despite making up for nearly 50% of the country’s population. Is reported to be working on the launch of a special national policy for women which has been framed by a group of ministers, spearheaded by Sushma Swaraj, Minister for External Affairs. As per the policy, the Centre is likely to lower the income tax slab for single women, will be introducing Aadhaar-linked health cards for free basic health check-ups and cashless medical service for pregnant women.

    The policy also proposes tax exemption on all menstrual hygiene related products to ensure that women have easy and affordable access to such products. Also, survivors of gender-based violence shall be given not only free medical and legal support, but also counselling and shelter. The policy also aims at upping the percentage of women in the workforce by almost 50% by the year 2030, with the help of measures such as complete waiver of registration fee for girls appearing in competitive or entrance exams that are conducted by government agencies. In addition to this, they will also be eligible for free coaching. The policy also mentions more hostels in cities and towns for working women.

    7 May 2017

  • New India Assurance experience a 22% growth in net profit

    Most insurance companies have experienced a steep growth in premium sales following the demonetisation by the Modi-led government and New India Assurance too has experienced a sizeable growth in their net profit. The main growth driver as pointed out by an executive has been crop insurance. According to sources, the insurer received global premium of Rs.22,279 crore in the previous financial year, showing a 21.7 percent increase over FY16.

    5 May 2017

  • New India Insurance increases premiums for mediclaim plans by 20%

    The country’s leading health insurance agency, New India Insurance, has made a decision to raise the premium paid on mediclaim policies by 20%. The company has also doubled the amount that is assured to Rs.15 lakh in a bid to draw more people to purchase their products and increase their customer base. With these new changes, a 35-year old can purchase a mediclaim policy for Rs.10,032 compared to the previous price of Rs.8,690. This increase in rates is only applicable after the regulator has approved it. An insurance company is permitted to revise rates of a product after three years from the date of its launch. People are realizing the importance of health insurance and has now become a vital part of people’s lives. The health insurance field has grown by 20-22% in the last couple of years.

    19 April 2017

  • New India Assurance targets a global premium of Rs. 20,800 crore

    New India Assurance, one of India’s largest insurance company is aiming to achieve a global premium target of Rs. 20,800 crore, for the current fiscal year. New India Assurance has seen a global premium growth of 14.46%, amounting to Rs. 18,371 crore for 2015-2016. Foreign operations have risen by 15.10% for the same period. The company has also seen an increase in its market share for the third consecutive year. An investment income of Rs. 3900 crore was recorded by New India Assurance for the previous fiscal year, with the net worth of the company being at Rs. 28,845 crore. With the insurer planning to go public, the board has recently approved the IPO plan and is awaiting the Government's sanction. For the current fiscal year, New India Assurance will be launching two health insurance products, namely, a critical care product and another for high net worth individuals.

    16 April 2016

  • New India Assurance Company’s Plans to Grow in Health Insurance Industry

    NIACL (New India Assurance Company Limited) has plans to improve its focus on the health insurance industry. The managing director and chairman of NIACL released the floater mediclaim product after which he explained how health insurance aided the growth of the company, providing 28% of the company’s overall premium. Health premium income of around Rs.3,500 crore is expected to be collected by the end of fiscal year 2016-17. The health insurance provider also has plans to release top-up health products in the months to come.

    13 April 2016

GST rate of 18% applicable for all financial services effective July 1, 2017.

Disclaimer: Premiums may vary depending upon factors like age, location and prevailing taxes/GST.

New India Health Insurance Reviews

Page 1 of 16 1 2 3 4 5
  • New India Health Insurance
    "Should tie up with more hospital"
    0.5 3.0/5 "Satisfactory"
    Last year I had New India Assurance health policy for the coverage of Rs, 2 lakh its only for me. They had minimum hospitals tie up hence my company switched over to other insurer for medical benefits. I met with the accident at the time I approached for cash less, the approval was on time.
    Was this review helpful? 1
    , bangalore
    Reviewed on Mar 22, 2019
  • New India Health Insurance
    "Good medical policy"
    0.5 3.0/5 "Satisfactory"
    I have taken a mediclaim policy from New India Assurance. Its is a group policy covered for my family members . Annually i am paying premium amount Rs. 15000. The coverage value is Rs. 1500000. I am getting tax benefits for this policy. Still now there is a no claim i have some no claim bonus also. Customer service is okay.
    Was this review helpful? 0
    , navi mumbai
    Reviewed on Mar 21, 2019
  • New India Health Insurance
    "GOOD"
    0.5 3.0/5 "Satisfactory"
    I have been holding the corporate insurance policy of NEW INDIA ASSURANCE and i had a claim twice with this policy which was cashless. The network hospitals are not available so opted for cashless.The customer service is good but the medical coverage is lesser which covers for family.
    Was this review helpful? 0
    , bangalore
    Reviewed on Mar 20, 2019
  • New India Health Insurance
    "GOOD POLICY"
    0.5 5.0/5 "Blown Away!"
    I had no claim experience with this health insurance policy of NEW INDIA ASSURANCE and i am using it from last few years. The premium is nominal when compared to the others also the medical coverage is of 3L only for self added on that the listed hospitals are good.
    Was this review helpful? 0
    , kolkata
    Reviewed on Mar 18, 2019
  • New India Health Insurance
    "Can do Better"
    0.5 3.5/5 "Pretty good"
    I have 3 lakhs of health benefits from New India Assurance, it included my spouse, I don't have any claim, they have 160 cash less hospitalization and pre existing disease its good. Its good for the corporate employees. I heard they are very late in terms of claim settlement.
    Was this review helpful? 0
    , mumbai
    Reviewed on Mar 08, 2019
  • New India Health Insurance
    "Good family health Insurance"
    0.5 3.5/5 "Pretty good"
    My office offered me a health Insurance in New India assurance for my entire family which consist of Me and my spouse and 2 Children's . It provided a Sum assured for 3 lakhs and total pan India cover for hospital treatment . But New India wont bother for the customers .
    Was this review helpful? 0
    , hyderabad
    Reviewed on Mar 07, 2019
  • New India Health Insurance
    "Need wider network and scope of improvement"
    0.5 2.0/5 "Expected more"
    I have medical cover for Rs. 5 lakhs per annum. I have a top up plan for another three years. Its covers my family, the network is not very wide. For my spouse delivery, the process was very slow, they kept asking documents one by one and it was disappointing.
    Was this review helpful? 0
    , chennai
    Reviewed on Mar 01, 2019
  • New India Health Insurance
    "AVERAGE"
    0.5 3.0/5 "Satisfactory"
    I am not happy by using the health insurance policy with the NEW INDIA ASSURANCE because the customer service is not good and they have not settled the claim on time. I had a claim for my mother it is reimbursement after several followup i got claim.
    Was this review helpful? 0
    , ahmedabad
    Reviewed on Feb 24, 2019
  • New India Health Insurance
    "GOOD"
    0.5 4.0/5 "Great!"
    I have been holding the health insurance policy with the NEW INDIA ASSURANCE and i am using it from many years. It gives the medical coverage for family also the medical coverage is for 5L for family. I had a claim which is reimbursement, customer support is good.
    Was this review helpful? 0
    , mumbai
    Reviewed on Feb 23, 2019
  • New India Health Insurance
    "Need an improvement on cashless"
    0.5 4.0/5 "Great!"
    I have a health insurance which was offered my company from United India Assurance. The medical coverage is sufficient. I have contacted the customer service and it was fine. I have utilized the policy and have gone for cashless and reimbursement but its average.
    Was this review helpful? 0
    , new delhi
    Reviewed on Feb 19, 2019
  • New India Health Insurance
    "Excellent"
    0.5 5.0/5 "Blown Away!"
    I got New India Health Insurance from my Company itself ,came to know the process completely ,it has a cashless facility on this policy and every year need to renew the policy it will be taken card by the company itself ,all those process will be done by my company only.
    Was this review helpful? 0
    , bangalore
    Reviewed on Feb 13, 2019
  • New India Health Insurance
    "Best policy"
    0.5 5.0/5 "Blown Away!"
    I have taken a health insurance policy with New India Assurance from last 3 years. This policy has a coverage value of Rs 5 lacs and it is for family. A premium of Rs 17000 has to be paid for this insurance. My claim experience was good, they covered 98% and it was a cashless treatment.
    Was this review helpful? 1
    , nasik
    Reviewed on Feb 11, 2019
  • New India Health Insurance
    "Excellent service"
    0.5 5.0/5 "Blown Away!"
    I took my health insurance with New India assurance from past 12 years.i took insurance for 7 lakh policy, and my company use to pay my premium , like i use to pay the premium and i give the receipt to my company they use to pay me after that. and i use to pay premium in annual basis.i have claim experience for 3 times.experience with this company was good.like with in 20 days i got my insurance amount, it is cash less treatment. overall service is good.
    Was this review helpful? 0
    , ahmedabad
    Reviewed on Feb 09, 2019
  • New India Health Insurance
    "Good Insurance company"
    0.5 5.0/5 "Blown Away!"
    My company has provided me a health insurance from New India. My family member of 4 people covered in this policy. They have offered me a coverage value of Rs. 10 lakhs. The premium amount has been deducted from my salary. I have not checked about the hospital also.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Feb 04, 2019
  • New India Health Insurance
    "Good health insurance policy"
    0.5 5.0/5 "Blown Away!"
    My health insurance was purchased from New India. It was offered for a group of employee from my company hence i have opted this company. My entire family has been covered in this policy and they have provided me a health insurance card for each one of in my family. I can claim upto Rs. 8 lakhs. I had a claim experience and i have admitted in hospital and they have given me a claim upto Rs. 2.50 lakhs. They have given 100% claim and i have paid the money then i have submitted the documents in the company.
    Was this review helpful? 0
    , nasik
    Reviewed on Feb 04, 2019
  • New India Health Insurance
    "Yet to experience the policy"
    0.5 5.0/5 "Blown Away!"
    My company has provided me a health insurance policy from new India. As per company norms, they have given me a coverage value of Rs. 5 lakhs. My entire family has been covered in this policy. They are offering a cashless treatment facility.
    Was this review helpful? 0
    , bangalore
    Reviewed on Jan 18, 2019
  • New India Health Insurance
    "Good Policy"
    0.5 3.0/5 "Satisfactory"
    I have been holding the health insurance policy for last 6 months. I have purchased this policy for myself, parents and my wife. The coverage value of the policy is Rs. 5 lakhs. I had no claim experience with this policy. Nearby hospitals are covered in my locality. I pay the premium amount which is nominal.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Dec 28, 2018
  • New India Health Insurance
    "Its Good"
    0.5 4.0/5 "Great!"
    I have health insurance, I have coverage value of Rs.2 lakhs they got tie up many hospitals. They have good reimbursement process and the policy generation is good in a less duration. They cover all kind of disease, it also has tax benefits and other features.
    Was this review helpful? 0
    , chennai
    Reviewed on Dec 20, 2018
  • New India Health Insurance
    "Excellent service"
    0.5 5.0/5 "Blown Away!"
    I have been using my Health insurance with NEW INDIA , and from long time, i have been using this insurance, there service is good, like i got this health insurance through my office as they only had created this health insurance for me and i use to pay premium per year, it use to get auto debited from my salary account.
    Was this review helpful? 0
    , mumbai
    Reviewed on Dec 10, 2018
  • New India Health Insurance
    "Excellent health insurance"
    0.5 5.0/5 "Blown Away!"
    I have lots of claim experience with the New India Assurance. Its easy to get a claim. Since its a cashless its easy. I have applied through re-imbursement and i have received within 20 days. Admission charges will not take. I have spent Rs. 70000 and they have given Rs. 69750. I have taken this health insurance policy for my family. The listed hospital list are reasonable.
    Was this review helpful? 0
    , coimbatore
    Reviewed on Dec 03, 2018
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