IFFCO Tokio Car Insurance Customer Care

IFFCO Tokio Car Insurance Customer Care Numbers

Established in the year 2000 following a joint venture between Tokio Marine and Nichido Fire Group and Indian Farmers Fertiliser Cooperative (IFFCO), IFFCO Tokio general insurance is currently the third largest private insurance company in India. IFFCO Tokio General Insurance deals with insurance products ranging from car insurance, to life insurance, two-wheeler insurance, personal accident insurance, etc.

Chargeable Call Centre Number for customers in India


Alternate Numbers to Contact IFFCO Tokio – City wise listing

Depending on the state/city the customer resides in, he/she can contact any of the below listed customer care numbers of IFFCO Tokio car insurance.

Bangalore 080-40804255, 40804201-254
Delhi 011-45787300
Chennai 044-49632201, 49632216
Kolkata 033-44072100
Mumbai 022-67771234
Lucknow 0522 2205271/ 2205272/ 2205273
Chandigarh 0172-4909111
Bhopal 0755-4022650

Other Ways to Contact IFFCO Tokio

Alternative number to contact IFFCO Tokio: 0124 4285499

Email: you can contact the company at websupport@iffctokio.co.in

Grievances Redressal Numbers

You can contact the grievance redressal officer if you are not satisfied with the services offered by the insurer. You can contact the Grievance Redressal Officer for your area via email. You can alternatively write to the company at support@iffcotokio.co.in.

In case you are not satisfied with the response, you can escalate the issue to the Chief Grievance Officer (CGO). You can contact the CGO via email at chiefgrievanceofficer@iffctokio.co.in. CGO Contact details – 0124-2850306.

You can take up the issue with the insurance regulatory authority if you do not get a suitable response using the above two methods.

Email –complaints@irda.in

Phone Number - 155255

You can place a complaint with the IRDAI using the online option provided by the organisation. You can use this Integrated Grievance Management System to register complaints and keep track of them.

IFFCO Tokio Customer Care FAQs

Q.What will happen to the coverage offered by the policy after a claim incident?

A. Once a claim is filed and settled, the coverage you are provided will be reduced by the amount you have made the claim for. For example, if you have availed a policy with a sum insured of Rs.3 lakh and make a claim of Rs.1 lakh 2 months into the policy, you will still be eligible for coverage of Rs.2 lakh for the rest of the policy duration.

Q.Where can I find the branch office address of the insurer near where I stay?

A.You can find out the nearest location of an IFFCO Tokio branch using the ‘Branch Locator’ option provided in the bottom of the ‘Contact Us’ page in the insurer website. Pick the state and the city you desire to find out the branch address and the contact details.

Q.Can I request a call back from the insurer for any claim related concerns?

A.Yes, you can request for a call back using the ‘Call Back’ option provided on the menu on the left side of the website. All you have to do is enter your name, the concerned product, and your contact number. The company will then contact you to address any concerns you have related to claims.

Q.Can I get additional information about claims and customer care services from the website?

A.Yes, if you wish to know more about customer care services or any other insurance product, policy, or rules, you can use the ‘Need Help’ option on the right bottom corner. The Virtual Insurance Assistant will guide you through the process and give any information you need. You can also contact the insurer directly using the ‘Contact Us’ option provided on the bottom of the virtual assistant.

Q.Is there an option to consult an insurance expert directly through the website?

A.There is an option to ask any information you need from an insurance expert. You can do so by using the ‘Ask an Expert’ option on the ‘Contact Us’ page of the insurer. You will have to fill up all the necessary details required. The expert will then get back to you with a response. This feature can be used in cases where you must take a big decision. Having an expert opinion will help making this process a little easier.

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