You need health cover regardless of what you take two at a time - pills or stairs.
  • HDFC ERGO General Insurance Customer Care

     4.0 / 5.0   by 959 users
    Used this product? Write a review >>

    Cashless Treatment

    Customer Service

    Medical Coverage

    Claim Experience

    Responsiveness

    HDFC ERGO is a general insurance company, a joint enterprise between HDFC and ERGO International AG. The company provides a number of general insurance products like motor insurance, health insurance, travel insurance, etc. At present, the firm has 108 branches across 91 cities in India.

    HDFC ERGO Health Insurance:

    HDFC ERGO offers health insurance policies that have been carefully formulated to fulfill customer needs when it comes to health. They have 8 insurance plans under their health insurance sector:

    • Health Suraksha
    • Health Suraksha with Regain & ECB
    • Health Suraksha Gold
    • Health Suraksha Gold with regain & ECB
    • my:health Medisure Classic

    • my:health Medisure Super-top-up
    • Critical Illness Silver Policy

    Critical Illness Platinum

    The policies are basically of two types:

    • Indemnity
    • Lump-sum benefit

    Any of the 8 health insurance plans can be availed either as an Indemnity plan or Lump-sum benefit plan.

    HDFC ERGO Toll Free Number:

    They have a good customer care support that caters to customer queries, grievances and needs with efficiency.

    • General Customer Care:

    You can reach out to the customer care via  the Self Help options available in the below link: https://www.hdfcergo.com/customer-care/customer-support.html

    Or write to them at the given address:

    HDFC ERGO General Insurance Company Ltd.

    D-301, 3rd Floor, Eastern Business District ( Magnet Mall),

    LBS Marg, Bhandup (West), Mumbai- 400078

    One could also send mail to corpcomm@hdfcergo.com

    • Health Insurance Customer Care:

    They have a customer care team exclusively for health insurance, so one could call the toll-free number: 1800 2700 700

    Send fax to: 1860 2000 600

    For Authorisation issues related to health insurance, mail to: preauth@hdfcergo.com

    For Network Hospital Issues, mail to: nsp@hdfcergo.com

    For queries related to health insurance claims: healthclaims@hdfcergo.com

    One could also write to the below address:

    • HDFC ERGO General Insurance Co. Ltd.

    5th floor, Tower 1, Steller IT Park,

    C-25, Sector-62, Noida - 201301

    • HDFC ERGO General Insurance Co. Ltd.

    RR Tower II, 2nd Floor, No: 94/95

    T.V.K Industrial Estate, Guindy,

    Chennai - 600 032.

    HDFC ERGO Office Addresses:

    • Registered and Corporate office:

    HDFC ERGO General Insurance Company Ltd.

    1st Floor, HDFC House, Backbay Reclamation,

    H. T. Parekh Marg, Churchgate, Mumbai - 400020.

    HDFC ERGO General Insurance Customer Care Reviews

  • Page 1 of 48 1 2 3 4 5
    • HDFC Ergo Health Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I have a health insurance policy with HDFC ERGO from last 2 years, i am happy with the coverage value of this insurance policy. I have no claim experience so far with this insurance policy. A premium of Rs 6000 has to be paid for this insurance and the coverage value is Rs 3-4 lacs.
      Was this review helpful? 0
      , vadodara
      Reviewed on Sep 17, 2018
    • HDFC Ergo Health Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I have my health insured with HDFC ERGO from last 1.5 months, i am happy with the coverage value of this insurance policy. A premium of Rs 6000 has to be paid for this insurance policy. I have no claim experience with this insurance the coverage value is Rs 5 lacs.
      Was this review helpful? 0
      , palanpur
      Reviewed on Sep 12, 2018
    • HDFC Ergo Health Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I have company provided health insurance policy with HDFC ERGO from last 7 years. I am not aware of the premium amount as my company pays it. I have not claimed anything so far from this insurance policy and i am not aware of the coverage value.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Sep 06, 2018
    • HDFC Ergo Health Insurance
      "BEST POLICY "
      0.5 5.0/5 "Blown Away!"
      I have chosen this health insurance mainly because of convincing premium benefits . This policy covers Cashless hospitalization. , pre diseases coverage . Overall am satisfied with customer care and service. Am getting income tax benefits and the premium amount which am paying is satisfied , Am making the payment through online
      Was this review helpful? 0
      , mumbai
      Reviewed on Sep 05, 2018
    • HDFC Ergo Health Insurance
      "Best Policy"
      0.5 5.0/5 "Blown Away!"
      I took health insurance from Hdfc ergo Am satisfied with the premium amount which am making the payment , i don't have claim experience . But this policy hold benefits of cashless hospitalization and network of hospital. Their customer explained the policy very well.
      Was this review helpful? 0
      , bangalore
      Reviewed on Sep 04, 2018
    • HDFC Ergo Health Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I have a health insurance policy with HDFC ERGO from last 2 years, i have to pay an insurance premium of Rs 20000 for 2 years. I have not claimed anything so far from this insurance policy. The coverage for this policy is 3 lacs per head and this policy is for family.
      Was this review helpful? 2
      , bangalore
      Reviewed on Aug 30, 2018
    • HDFC Ergo Health Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I have a health insurance policy with HDFC ERGO from last 2 years, i have to pay an insurance premium of Rs 20000 for 2 years. I have not claimed anything so far from this insurance policy. The coverage for this policy is 3 lacs per head and this policy is for family.
      Was this review helpful? 1
      , bangalore
      Reviewed on Aug 30, 2018
    • HDFC Ergo Health Insurance
      "HDFC Ergo is good policy for low sum assured looking person"
      0.5 3.5/5 "Pretty good"
      Recently i brought HDFC ergo health insurance. I was looking for low sum assured policy for my budget. After searching a lot on web i found HDFC's service and credit is good. I hope it will provide good service in terms of claim settlement and renewal premium.
      Was this review helpful? 1
      , surat
      Reviewed on Aug 27, 2018
    • HDFC Ergo Health Insurance
      "Good policy"
      0.5 4.0/5 "Great!"
      I have taken health insurance form Hdfc ergo .Am satisfied with the premium amount which am making the payment yearly . Their customer representative explained the benefits and features of the policy . They have given the list of network hospitals and health card also. This policy covers cashless hospitalization and pre disease coverage . I make the payment through net banking .
      Was this review helpful? 1
      , chennai
      Reviewed on Aug 25, 2018
    • HDFC Ergo Health Insurance
      "Best Policy"
      0.5 5.0/5 "Blown Away!"
      I have chosen this health insurance from Hdfc ergo mainly because of convincing premium benefits . This policy covers Cashless hospitalization. , pre diseases coverage . Overall am satisfied with customer care and service. Am getting income tax benefits and the premium amount which am paying is satisfied , Am making the payment through online
      Was this review helpful? 1
      , ahmedabad
      Reviewed on Aug 25, 2018
    • HDFC Ergo Health Insurance
      "Good Service"
      0.5 4.5/5 "Excellent!"
      I've a health insurance policy with the HDFC Ergo. It is a Group policy, it offers a total coverage of 4 lacs, I've claimed this policy the whole claim process was hassle free. I got the full amount claimed with out no questions asked.
      Was this review helpful? 1
      , chennai
      Reviewed on Aug 24, 2018
    • HDFC Ergo Health Insurance
      "Very good service"
      0.5 5.0/5 "Blown Away!"
      I've been using the HDFC Ergo health insurance policy for the past 2 years, I do have a claim experience with the policy and they processed the claim with out any hesitation. It is a very good experience with the policy so far.
      Was this review helpful? 1
      , new delhi
      Reviewed on Aug 23, 2018
    • HDFC Ergo Health Insurance
      "More than satisfactory"
      0.5 5.0/5 "Blown Away!"
      I have taken a accidental and health policy with HDFC Ergo. I got this benefit from HDFC Bank when I was provided with the credit card. The best is I paid a premium only for one year but the tenure for the policy is two years. The medical coverage is for ten lakhs.
      Was this review helpful? 1
      , new delhi
      Reviewed on Aug 09, 2018
    • HDFC Ergo Health Insurance
      "Features are good"
      0.5 4.0/5 "Great!"
      My health insurance is with HDFC Ergo. The process to get this policy is good. The customer support is good too. I have taken a family floater and the medical coverage is for four lakhs. The premium is nominal too. There are good benefits in the policy. The tenure is for two years.
      Was this review helpful? 0
      , pune
      Reviewed on Aug 01, 2018
    • HDFC Ergo Health Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I have a health insurance policy with HDFC ERGO from last 1 month, i am happy with the coverage value of this insurance policy. I have no claim experience so far with this insurance policy. I have a coverage up to Rs 2.5 lakhs for this insurance policy.
      Was this review helpful? 1
      , chennai
      Reviewed on Jul 31, 2018
    • HDFC Ergo Health Insurance
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      I had taken this insurance almost one year and the services which they had been providing so far had been good. There has been some cashless treatment which i had been getting as well. I had taken this for my whole family, me and my wife and children. Their customer support and their staff responses also had been good as well.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 25, 2018
    • HDFC Ergo Health Insurance
      "Good health policy"
      0.5 3.0/5 "Satisfactory"
      There is a cashless treatment is available in this policy. I availed this policy for my family also. I used to pay Rs. 5000 for this health insurance. I never claimed this policy so far. All the hospitals, they are providing the cashless treatment. I can use the policy upto Rs. 1 lakhs.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jul 21, 2018
    • HDFC Ergo Health Insurance
      "Very Good Service"
      0.5 4.0/5 "Great!"
      Overall it had been a good experience with them so far and i had directly went to take this insurance policy. The process was done online and it has been simple and easy where it was hassle free. I have not yet made any claim with this insurance policy so there has not been any experience in that. There has not been any hassle made by them so far.
      Was this review helpful? 1
      , mumbai
      Reviewed on Jul 20, 2018
    • HDFC Ergo Health Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I have choose this Hdfc insurance mainly because of convincing premium benefits . This policy covers Cashless hospitalization, pre diseases coverage . Overall am satisfied with customer care and service. Am getting income tax benefits and the premium amount which am paying is quiet high , I make the payment through on line.
      Was this review helpful? 1
      , ahmedabad
      Reviewed on Jul 17, 2018
    • HDFC Ergo Health Insurance
      "Good Service"
      0.5 5.0/5 "Blown Away!"
      I've an employer provided health insurance policy with the HDFC Ergo. It offers an annual coverage 5 lacs, the company is paying the premium. I do have any claim experience with the policy. I have claimed this policy two times for me and wife both they approved. The claim processing was really easy and they settled almost 30000.
      Was this review helpful? 0
      , pune
      Reviewed on Jul 14, 2018
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