You need health cover regardless of what you take two at a time - pills or stairs.

HDFC ERGO General Insurance Customer Care

HDFC ERGO General Insurance offers varied health insurance covers to meet the needs of its customers. For any assistance, customers can contact the insurer through the toll-free number, email ID, or via the Self Help option on the insurer’s website.
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Cashless Treatment

Customer Service

Medical Coverage

Claim Experience

Responsiveness

HDFC ERGO is a general insurance company, a joint enterprise between HDFC and ERGO International AG. The company provides a number of general insurance products like motor insurance, health insurance, travel insurance, etc. At present, the firm has 108 branches across 91 cities in India.

HDFC ERGO Health Insurance:

HDFC ERGO offers health insurance policies that have been carefully formulated to fulfill customer needs when it comes to health. They have 8 insurance plans under their health insurance sector:

  • Health Suraksha
  • Health Suraksha with Regain & ECB
  • Health Suraksha Gold
  • Health Suraksha Gold with regain & ECB
  • my:health Medisure Classic

  • my:health Medisure Super-top-up
  • Critical Illness Silver Policy

Critical Illness Platinum

The policies are basically of two types:

  • Indemnity
  • Lump-sum benefit

Any of the 8 health insurance plans can be availed either as an Indemnity plan or Lump-sum benefit plan.

HDFC ERGO Toll Free Number:

They have a good customer care support that caters to customer queries, grievances and needs with efficiency.

  • General Customer Care:

You can reach out to the customer care via  the Self Help options available in the below link: https://www.hdfcergo.com/customer-care/customer-support.html

Or write to them at the given address:

HDFC ERGO General Insurance Company Ltd.

D-301, 3rd Floor, Eastern Business District ( Magnet Mall),

LBS Marg, Bhandup (West), Mumbai- 400078

One could also send mail to corpcomm@hdfcergo.com

  • Health Insurance Customer Care:

They have a customer care team exclusively for health insurance, so one could call the toll-free number: 1800 2700 700

Send fax to: 1860 2000 600

For Authorisation issues related to health insurance, mail to: preauth@hdfcergo.com

For Network Hospital Issues, mail to: nsp@hdfcergo.com

For queries related to health insurance claims: healthclaims@hdfcergo.com

One could also write to the below address:

  • HDFC ERGO General Insurance Co. Ltd.

5th floor, Tower 1, Steller IT Park,

C-25, Sector-62, Noida - 201301

  • HDFC ERGO General Insurance Co. Ltd.

RR Tower II, 2nd Floor, No: 94/95

T.V.K Industrial Estate, Guindy,

Chennai - 600 032.

HDFC ERGO Office Addresses:

  • Registered and Corporate office:

HDFC ERGO General Insurance Company Ltd.

1st Floor, HDFC House, Backbay Reclamation,

H. T. Parekh Marg, Churchgate, Mumbai - 400020.

HDFC ERGO General Insurance Customer Care Reviews

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  • HDFC Ergo Health Insurance
    "Very good benefits"
    0.5 5.0/5 "Blown Away!"
    I have a health insurance from HDFC ERGO which was purchased by me in the year of 2018 because the benefits are very good. The claim process was simple and they have more number of hospitals for cashless. I have paid 18,800 for one year and took 3 years policy for myself and my wife. The medical coverage is 10L for myself and 5L for wife.
    Was this review helpful? 1
    , bangalore
    Reviewed on Jan 14, 2019
  • HDFC Ergo Health Insurance
    "Good"
    0.5 3.0/5 "Satisfactory"
    I have taken health insurance from HDFC Ergo which was offered along my personal loan. I have received the insurance paper and its been couple of months. It covers critical illness and need to go through the policy benefits. Always the customer is good.
    Was this review helpful? 0
    , bangalore
    Reviewed on Jan 14, 2019
  • HDFC Ergo Health Insurance
    "Excellent service"
    0.5 5.0/5 "Blown Away!"
    I have taken my health insurance with HDFC ERGO, there service is good, there agent had explain me about the policy which is covered in this insurance and they have tie up with many hospital and they have shared me there location , and the premium amount they have charged me was nominal,they have charged me up to 5000 on yearly basis for 4,00,000 coverage,i use to pay through on line.
    Was this review helpful? 0
    , chennai
    Reviewed on Jan 08, 2019
  • HDFC Ergo Health Insurance
    "Excellent service"
    0.5 5.0/5 "Blown Away!"
    I have been using my health insurance with HDFC ERGO for long time, there service is too good, they have tie up with many hospital , and they have shared me all the location regarding the hospital location and the premium amount i use to pay on yearly basis, and premium amount is not fixed every year it use to varies .
    Was this review helpful? 0
    , chennai
    Reviewed on Jan 07, 2019
  • HDFC Ergo Health Insurance
    "Good service"
    0.5 5.0/5 "Blown Away!"
    I have taken my health insurance with HDFC ERGO , i have not opt there policy yet and i use to pay premium on yearly basis and they have charged me nominal, and it use to get auto debit from my account and while i applied for health insurance customer service had explained me about all procedure , so far the process went smoothly and it good, and they have tie up with maximum hospital.
    Was this review helpful? 0
    , gurgaon
    Reviewed on Dec 30, 2018
  • HDFC Ergo Health Insurance
    "Good for every person"
    0.5 5.0/5 "Blown Away!"
    My health was insured from HDFC Ergo. Because of the claim ratio i have selected the HDFC ergo,This policy covers only for me. I pay the premium amount of Rs. 6000 per annum. They have provided me a coverage value of Rs. 2 lakhs. They have a many hospitals in their list and they have good cashless facility also.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Dec 26, 2018
  • HDFC Ergo Health Insurance
    "Excellent service"
    0.5 5.0/5 "Blown Away!"
    I have taken my health insurance with HDFC ERGO , i have not opted for the policy yet and i use to pay premium on monthly bases , and it use to get auto debit from my account and while i applied for health insurance customer service had explained me about all procedure , so far the process went smoothly and it was all good.
    Was this review helpful? 0
    , gurgaon
    Reviewed on Dec 26, 2018
  • HDFC Ergo Health Insurance
    "Good service"
    0.5 4.0/5 "Great!"
    I have been holding my health insurance with HDFC ERGO GENERAL INSURANCE, there service is good, they have tie up with my hospital , as they have charged me the location of that in excel, and i pay premium amount on quarterly basis, and the premium amount use to get auto debited from my account.
    Was this review helpful? 0
    , bangalore
    Reviewed on Dec 20, 2018
  • HDFC Ergo Health Insurance
    "Its for emergency purpose"
    0.5 5.0/5 "Blown Away!"
    I got my medical card on time from HDFC Ergo its a corporate plan. They gave me medical coverage value of around Rs. 5 lakhs for three person in my family. They are providing major or minor disease cover and they have tie up many hospitals in my place.
    Was this review helpful? 1
    , bangalore
    Reviewed on Dec 17, 2018
  • HDFC Ergo Health Insurance
    "Best Policy"
    0.5 5.0/5 "Blown Away!"
    I have taken Health insurance from Hdfc ergo insurance . Am satisfied with the premium amount which am making the payment yearly . This policy gives good coverage with cashless hospitalization and pre disease cover . Even they have given network list of hospitals .
    Was this review helpful? 0
    , ahmedabad
    Reviewed on Dec 16, 2018
  • HDFC Ergo Health Insurance
    "Best Policy"
    0.5 5.0/5 "Blown Away!"
    I have taken Health insurance from Hdfc ergo insurance . Am satisfied with the premium amount which am making the payment yearly . This policy gives good coverage with cashless hospitalization and pre disease cover . Even they have given network list of hospitals .Even i had good experience in claim experience .
    Was this review helpful? 0
    , ahmedabad
    Reviewed on Dec 16, 2018
  • HDFC Ergo Health Insurance
    "Every must need this policy for future"
    0.5 5.0/5 "Blown Away!"
    My health insurance policy was taken with HDFC Ergo. They have provided me a coverage amount of RS. 8 lakhs. I have to pay the premium amount of Rs. 6000 for 4 years till my loan tenure period. When i purchase the loan, they have given this policy. I have not claimed anything from this policy. The hospital list was fine.
    Was this review helpful? 0
    , gurgaon
    Reviewed on Dec 13, 2018
  • HDFC Ergo Health Insurance
    "Best Policy"
    0.5 5.0/5 "Blown Away!"
    I have taken Health insurance from Hdfc ergo insurance . Am satisfied with the premium amount which am making the payment yearly . This policy gives good coverage with cashless hospitalization and pre disease cover . Even they have given network list of hospitals .Overall am satisfied with the service
    Was this review helpful? 2
    , faridabad
    Reviewed on Dec 13, 2018
  • HDFC Ergo Health Insurance
    "Good health insurance policy"
    0.5 3.0/5 "Satisfactory"
    I have purchased a policy for my family and i bought the policy from HDFC Ergo. I have paid the premium amount of Rs. 13650 yearly once. I have received a coverage amount upto Rs. 3 lakhs. This policy covers for me and my wife. The hospital list was fine. I had no claim experience with HDFC Ergo.
    Was this review helpful? 1
    , bangalore
    Reviewed on Dec 11, 2018
  • HDFC Ergo Health Insurance
    "Excellent service"
    0.5 5.0/5 "Blown Away!"
    I have been using my health insurance with HDFC ERGO for long time, there service is too good, they have tie up with many hospital , and they have shared me all the location regarding the hospital location and the premium amount i use to pay on yearly basis, and premium amount is not fixed every year it use to varies .
    Was this review helpful? 0
    , bangalore
    Reviewed on Dec 10, 2018
  • HDFC Ergo Health Insurance
    "Good Cash less option"
    0.5 5.0/5 "Blown Away!"
    My health insurance belongs to HDFC Ergo, they are providing medical cover of Rs. 6 lakhs its only me. Before 15 days I got text stating policy has expired I need to check with the customer service regarding this message. They do have cash less treatment that option is good.
    Was this review helpful? 0
    , new delhi
    Reviewed on Nov 24, 2018
  • HDFC Ergo Health Insurance
    "GOOD SERVICE"
    0.5 5.0/5 "Blown Away!"
    I have purchased the health insurance policy with the HDFC ERGO GENERAL INSURANCE where the process is easy to get the policy. I am using it from past 2-3 months but i have no claim experience with this policy. They have given the medical coverage of 1 lakhs. The premium i pay for 9k.
    Was this review helpful? 1
    , jaipur
    Reviewed on Nov 23, 2018
  • HDFC Ergo Health Insurance
    "Its good top up plan"
    0.5 4.0/5 "Great!"
    This year I have taken medical policy from HDFC Ergo because they are providing good service and also they gave me the value of Rs. 8 lakhs I taken top up using star health policy. I have medical cover premium Rs. 10k per annum, I got the medical card and other updates from them.
    Was this review helpful? 0
    , bangalore
    Reviewed on Nov 22, 2018
  • HDFC Ergo Health Insurance
    "Good service"
    0.5 4.0/5 "Great!"
    I have been holding my health insurance with HDFC recently, there service is good, they have charged me premium up to 286 per month, there premium amount was nominal for me and there is tie up with my hospital and it use to get auto debited from my account.
    Was this review helpful? 0
    , lucknow
    Reviewed on Nov 21, 2018
  • HDFC Ergo Health Insurance
    "GOOD SERVICE"
    0.5 4.0/5 "Great!"
    I haev taken the health insurance policy with the HDFC ERGO GENERAL INSURANCE but i have not used this policy, i have not experienced with claim with this policy. I am holing this policy since from last 2 years. The medical coverage is for 5 lakhs where the premium i pay 7600k.
    Was this review helpful? 1
    , jaipur
    Reviewed on Nov 19, 2018
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