You need health cover regardless of what you take two at a time - pills or stairs.
  • HDFC ERGO General Insurance Customer Care

     4.0 / 5.0   by 971 users
    Used this product? Write a review >>

    Cashless Treatment

    Customer Service

    Medical Coverage

    Claim Experience

    Responsiveness

    HDFC ERGO is a general insurance company, a joint enterprise between HDFC and ERGO International AG. The company provides a number of general insurance products like motor insurance, health insurance, travel insurance, etc. At present, the firm has 108 branches across 91 cities in India.

    HDFC ERGO Health Insurance:

    HDFC ERGO offers health insurance policies that have been carefully formulated to fulfill customer needs when it comes to health. They have 8 insurance plans under their health insurance sector:

    • Health Suraksha
    • Health Suraksha with Regain & ECB
    • Health Suraksha Gold
    • Health Suraksha Gold with regain & ECB
    • my:health Medisure Classic

    • my:health Medisure Super-top-up
    • Critical Illness Silver Policy

    Critical Illness Platinum

    The policies are basically of two types:

    • Indemnity
    • Lump-sum benefit

    Any of the 8 health insurance plans can be availed either as an Indemnity plan or Lump-sum benefit plan.

    HDFC ERGO Toll Free Number:

    They have a good customer care support that caters to customer queries, grievances and needs with efficiency.

    • General Customer Care:

    You can reach out to the customer care via  the Self Help options available in the below link: https://www.hdfcergo.com/customer-care/customer-support.html

    Or write to them at the given address:

    HDFC ERGO General Insurance Company Ltd.

    D-301, 3rd Floor, Eastern Business District ( Magnet Mall),

    LBS Marg, Bhandup (West), Mumbai- 400078

    One could also send mail to corpcomm@hdfcergo.com

    • Health Insurance Customer Care:

    They have a customer care team exclusively for health insurance, so one could call the toll-free number: 1800 2700 700

    Send fax to: 1860 2000 600

    For Authorisation issues related to health insurance, mail to: preauth@hdfcergo.com

    For Network Hospital Issues, mail to: nsp@hdfcergo.com

    For queries related to health insurance claims: healthclaims@hdfcergo.com

    One could also write to the below address:

    • HDFC ERGO General Insurance Co. Ltd.

    5th floor, Tower 1, Steller IT Park,

    C-25, Sector-62, Noida - 201301

    • HDFC ERGO General Insurance Co. Ltd.

    RR Tower II, 2nd Floor, No: 94/95

    T.V.K Industrial Estate, Guindy,

    Chennai - 600 032.

    HDFC ERGO Office Addresses:

    • Registered and Corporate office:

    HDFC ERGO General Insurance Company Ltd.

    1st Floor, HDFC House, Backbay Reclamation,

    H. T. Parekh Marg, Churchgate, Mumbai - 400020.

    HDFC ERGO General Insurance Customer Care Reviews

  • Page 1 of 49 1 2 3 4 5
    • HDFC Ergo Health Insurance
      "Excellent service"
      0.5 5.0/5 "Blown Away!"
      I have taken my health insurance with HDFC ERGO , i have not opt there policy yet and i use to pay premium on monthly bases up to 400 rupees and it use to get auto debit from my account and while i applied for health insurance customer service had explained me about all procedure , so far the process went smoothly and it good.
      Was this review helpful? 0
      , mumbai
      Reviewed on Nov 14, 2018
    • HDFC Ergo Health Insurance
      "Recommendble Top up policy"
      0.5 5.0/5 "Blown Away!"
      I have done health policy top up with HDFC Ergo, the customer service is also very good. There is no processing fee for the top up, they gave me the medical amount Rs. 12 lakhs for entire family its for 3 person, I don't have claim experience. They are covering major or minor but for waiting period for pre existing is three years.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Nov 13, 2018
    • HDFC Ergo Health Insurance
      "Good"
      0.5 4.0/5 "Great!"
      I already a health insurance with HDFC Ergo. I am satisfied with the benefits. The policy coverage is one year. It covers only minor disease. There is no claim experience. They provide a good network of hospitals for the cashless treatment. I don't get any reminder call for the policy renewal.
      Was this review helpful? 0
      , panipat
      Reviewed on Nov 13, 2018
    • HDFC Ergo Health Insurance
      "Best Policy"
      0.5 5.0/5 "Blown Away!"
      I have taken health insurance form Hdfc ergo .Am satisfied with the premium amount which am making the payment yearly . Their customer representative explained the benefits and features of the policy . They have given the list of network hospitals and health card also. This policy covers cashless hospitalization and pre disease coverage . I make the payment through net banking .
      Was this review helpful? 0
      , ahmedabad
      Reviewed on Nov 02, 2018
    • HDFC Ergo Health Insurance
      "Average Policy"
      0.5 3.0/5 "Satisfactory"
      My health is insured with HDFC ERGO from last 10 months, i did not received any documents so far for this insurance. I make my payment every month through RTGS. I have no claim experience so far and they did not inform about the benefits of the policy.
      Was this review helpful? 0
      , bangalore
      Reviewed on Nov 01, 2018
    • HDFC Ergo Health Insurance
      "Good policy"
      0.5 4.5/5 "Excellent!"
      I took health insurance from Hdfc ergo general insurance . I have choose this insurance mainly because of convincing premium with too many benefits . This policy covers Cashless hospitalization. , pre diseases coverage . Overall am satisfied with customer care and service. Am getting income tax benefits
      Was this review helpful? 1
      , chennai
      Reviewed on Nov 01, 2018
    • HDFC Ergo Health Insurance
      "Excellent service"
      0.5 5.0/5 "Blown Away!"
      I have been using HDFC ERGO health insurance for a while, i never had any claim experience with the policy. i will have to wait and see how they are responding to their claims request in future, till now service is good no issue, there premium they are charging is nominal.
      Was this review helpful? 0
      , mumbai
      Reviewed on Oct 30, 2018
    • HDFC Ergo Health Insurance
      "Average service"
      0.5 3.0/5 "Satisfactory"
      I have a health insurance policy with the HDFC Ergo. I pay a premium of 6100 Per year, I do not have any claim experience with the policy and it offers full coverage for my entire family. They offer a coverage 2 lacs annually which is pretty good for me. Overall it has been a good experience with the features of the policy. .
      Was this review helpful? 0
      , hyderabad
      Reviewed on Oct 30, 2018
    • HDFC Ergo Health Insurance
      "Best policy"
      0.5 4.5/5 "Excellent!"
      I have a health insurance with HDFC ERGO from last 5 years, i am not aware of the premium amount as my company pays it. My claim experience was very good and it was a cashless treatment. The coverage value of this insurance is Rs 2 lacs.
      Was this review helpful? 1
      , kochi
      Reviewed on Oct 11, 2018
    • HDFC Ergo Health Insurance
      "Average policy"
      0.5 3.0/5 "Satisfactory"
      I have choose this health insurance from Hdfc ergo mainly because of convincing premium benefits . This policy covers Cashless hospitalization. , pre diseases coverage . Overall am satisfied with customer care and service, Am making the payment through online
      Was this review helpful? 0
      , thane
      Reviewed on Oct 09, 2018
    • HDFC Ergo Health Insurance
      "Best Policy"
      0.5 5.0/5 "Blown Away!"
      I took health insurance from Hdfc Ergo insurance . I have choose this insurance mainly because of convincing premium with too many benefits . This policy covers Cashless hospitalization. Pre diseases coverage . In this policy where i have to make payment for 1 years i will be getting 2 years coverage for free.
      Was this review helpful? 0
      , bangalore
      Reviewed on Oct 06, 2018
    • HDFC Ergo Health Insurance
      "Best Policy"
      0.5 5.0/5 "Blown Away!"
      I have taken Health insurance from Hdfc ergo insurance . Am satisfied with the premium amount which am making the payment yearly . This policy gives good coverage with cashless hospitalization and pre disease cover . Even they have given network list of hospitals .
      Was this review helpful? 0
      , new delhi
      Reviewed on Oct 03, 2018
    • HDFC Ergo Health Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I have a health insurance policy with HDFC ERGO from last 2 years, i am happy with the coverage value of this insurance policy. I have no claim experience so far with this insurance policy. A premium of Rs 6000 has to be paid for this insurance and the coverage value is Rs 3-4 lacs.
      Was this review helpful? 0
      , vadodara
      Reviewed on Sep 17, 2018
    • HDFC Ergo Health Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I have my health insured with HDFC ERGO from last 1.5 months, i am happy with the coverage value of this insurance policy. A premium of Rs 6000 has to be paid for this insurance policy. I have no claim experience with this insurance the coverage value is Rs 5 lacs.
      Was this review helpful? 0
      , palanpur
      Reviewed on Sep 12, 2018
    • HDFC Ergo Health Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I have company provided health insurance policy with HDFC ERGO from last 7 years. I am not aware of the premium amount as my company pays it. I have not claimed anything so far from this insurance policy and i am not aware of the coverage value.
      Was this review helpful? 1
      , hyderabad
      Reviewed on Sep 06, 2018
    • HDFC Ergo Health Insurance
      "BEST POLICY "
      0.5 5.0/5 "Blown Away!"
      I have chosen this health insurance mainly because of convincing premium benefits . This policy covers Cashless hospitalization. , pre diseases coverage . Overall am satisfied with customer care and service. Am getting income tax benefits and the premium amount which am paying is satisfied , Am making the payment through online
      Was this review helpful? 0
      , mumbai
      Reviewed on Sep 05, 2018
    • HDFC Ergo Health Insurance
      "Best Policy"
      0.5 5.0/5 "Blown Away!"
      I took health insurance from Hdfc ergo Am satisfied with the premium amount which am making the payment , i don't have claim experience . But this policy hold benefits of cashless hospitalization and network of hospital. Their customer explained the policy very well.
      Was this review helpful? 0
      , bangalore
      Reviewed on Sep 04, 2018
    • HDFC Ergo Health Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I have a health insurance policy with HDFC ERGO from last 2 years, i have to pay an insurance premium of Rs 20000 for 2 years. I have not claimed anything so far from this insurance policy. The coverage for this policy is 3 lacs per head and this policy is for family.
      Was this review helpful? 2
      , bangalore
      Reviewed on Aug 30, 2018
    • HDFC Ergo Health Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I have a health insurance policy with HDFC ERGO from last 2 years, i have to pay an insurance premium of Rs 20000 for 2 years. I have not claimed anything so far from this insurance policy. The coverage for this policy is 3 lacs per head and this policy is for family.
      Was this review helpful? 1
      , bangalore
      Reviewed on Aug 30, 2018
    • HDFC Ergo Health Insurance
      "HDFC Ergo is good policy for low sum assured looking person"
      0.5 3.5/5 "Pretty good"
      Recently i brought HDFC ergo health insurance. I was looking for low sum assured policy for my budget. After searching a lot on web i found HDFC's service and credit is good. I hope it will provide good service in terms of claim settlement and renewal premium.
      Was this review helpful? 1
      , surat
      Reviewed on Aug 27, 2018
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