You need health cover regardless of what you take two at a time - pills or stairs.
  • HDFC ERGO General Insurance Customer Care

     4.0 / 5.0   by 939 users
    Used this product? Write a review >>

    Cashless Treatment

    Customer Service

    Medical Coverage

    Claim Experience

    Responsiveness

    HDFC ERGO is a general insurance company, a joint enterprise between HDFC and ERGO International AG. The company provides a number of general insurance products like motor insurance, health insurance, travel insurance, etc. At present, the firm has 108 branches across 91 cities in India.

    HDFC ERGO Health Insurance:

    HDFC ERGO offers health insurance policies that have been carefully formulated to fulfill customer needs when it comes to health. They have 8 insurance plans under their health insurance sector:

    • Health Suraksha
    • Health Suraksha with Regain & ECB
    • Health Suraksha Gold
    • Health Suraksha Gold with regain & ECB
    • my:health Medisure Classic

    • my:health Medisure Super-top-up
    • Critical Illness Silver Policy
    • Critical Illness Platinum

    The policies are basically of two types:

    • Indemnity
    • Lump-sum benefit

    Any of the 8 health insurance plans can be availed either as an Indemnity plan or Lump-sum benefit plan.

    HDFC ERGO Toll Free Number:

    They have a good customer care support that caters to customer queries, grievances and needs with efficiency.

    • General Customer Care:

    You can reach out to the customer care via  the Self Help options available in the below link: https://www.hdfcergo.com/customer-care/customer-support.html

    Or write to them at the given address:

    HDFC ERGO General Insurance Company Ltd.

    D-301, 3rd Floor, Eastern Business District ( Magnet Mall),

    LBS Marg, Bhandup (West), Mumbai- 400078

    One could also send mail to corpcomm@hdfcergo.com

    • Health Insurance Customer Care:

    They have a customer care team exclusively for health insurance, so one could call the toll-free number: 1800 2700 700

    Send fax to: 1860 2000 600

    For Authorisation issues related to health insurance, mail to: preauth@hdfcergo.com

    For Network Hospital Issues, mail to: nsp@hdfcergo.com

    For queries related to health insurance claims: healthclaims@hdfcergo.com

    One could also write to the below address:

    • HDFC ERGO General Insurance Co. Ltd.

    5th floor, Tower 1, Steller IT Park,

    C-25, Sector-62, Noida - 201301

    • HDFC ERGO General Insurance Co. Ltd.

    RR Tower II, 2nd Floor, No: 94/95

    T.V.K Industrial Estate, Guindy,

    Chennai - 600 032.

    HDFC ERGO Office Addresses:

    • Registered and Corporate office:

    HDFC ERGO General Insurance Company Ltd.

    1st Floor, HDFC House, Backbay Reclamation,

    H. T. Parekh Marg, Churchgate, Mumbai - 400020.

    HDFC ERGO General Insurance Customer Care Reviews

  • Page 1 of 47 1 2 3 4 5
    • HDFC Ergo Health Insurance
      "Good Service"
      0.5 5.0/5 "Blown Away!"
      I've an employer provided health insurance policy with the HDFC Ergo. It offers an annual coverage 5 lacs, the company is paying the premium. I do have any claim experience with the policy. I have claimed this policy two times for me and wife both they approved. The claim processing was really easy and they settled almost 30000.
      Was this review helpful? 0
      , pune
      Reviewed on Jul 14, 2018
    • HDFC Ergo Health Insurance
      "Best policy"
      0.5 4.5/5 "Excellent!"
      I have my health insured with HDFC ERGO from last 3.5 years, i am happy with the coverage value of this insurance policy. I have not claimed anything so far from this insurance policy. I paid a premium of Rs 10000 for 2 years and the coverage value is Rs 10 lakhs for this insurance.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 11, 2018
    • HDFC Ergo Health Insurance
      "Very Good health insurance policy"
      0.5 5.0/5 "Blown Away!"
      I have not used the claim for the policy. The benefits is excellent with HDFC Ergo. I can claim the policy upto 3 lakhs if its exhausted i can avail more than 6 lakhs. I used to pay the premium of Rs. 3500 per years. The cashless treatment is available and its a ax benefitable policy. I have already recommended many of my friends
      Was this review helpful? 0
      , mumbai
      Reviewed on Jul 05, 2018
    • HDFC Ergo Health Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I have my health insured with HDFC ERGO from last 3 years, i am happy with the coverage value of this insurance policy. I have a coverage value of Rs 5 lakhs for this policy. I have closed this insurance due to personal reason and my premium amount was auto debited every year.
      Was this review helpful? 0
      , ahmedabad
      Reviewed on Jul 01, 2018
    • HDFC Ergo Health Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I have choose this insurance mainly because of convincing premium benefits . This policy covers Cashless hospitalization. , pre diseases coverage . Overall am satisfied with customer care and service. Am getting income tax benefits and the premium amount which am paying is quiet high , its get auto debited from my credit card .
      Was this review helpful? 0
      , chennai
      Reviewed on Jun 25, 2018
    • HDFC Ergo Health Insurance
      "Good Service so far"
      0.5 3.0/5 "Satisfactory"
      I've a health insurance policy from the HDFC Ergo. I pay a premium of 3000 Per year, This policy is only for me. No claim experience so far. I never faced any issues with their services. I'll have to wait and see how they respond to my claim requests in future.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jun 23, 2018
    • HDFC Ergo Health Insurance
      "Good Service"
      0.5 4.0/5 "Great!"
      I've been using the Health insurance policy from the HDFC Ergo for a while. I am paying premium of 490 per month for myself. I do not have any claim experience so far. The service is good. I'll have to wait and see how they respond to my claim requests in future.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jun 22, 2018
    • HDFC Ergo Health Insurance
      "Good policy to use"
      0.5 5.0/5 "Blown Away!"
      Got the health insurance policy from the HDFC ERGO around a year ago. The customer support service and the response is good with the HDFC ergo . This policy covers only one member in my family. I have the medical coverage up to Rs,3,00,000 and I am satisfied having the health insurance policy.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jun 20, 2018
    • HDFC Ergo Health Insurance
      "Good Service"
      0.5 3.5/5 "Pretty good"
      I've a health insurance policy with the HDFC Ergo. I pay a premium of 6100 Per year, I do not have any claim experience with the policy and it offers full coverage for my entire family. They offer a coverage 2 lacs annually which is pretty good for me. Overall it has been a good experience with the features of the policy. .
      Was this review helpful? 0
      , ghaziabad
      Reviewed on Jun 14, 2018
    • HDFC Ergo Health Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I can use this HDFC ergo for the cashless transaction. I can claim upto Rs. 3 lakhs. I have taken this policy for me alone. Tax benefit is there in this policy. I never had a claim experience hence i did not contact the customer care for any help. There is no pre-existing disease is not covered.
      Was this review helpful? 0
      , pune
      Reviewed on Jun 06, 2018
    • HDFC Ergo Health Insurance
      "Good Service"
      0.5 4.0/5 "Great!"
      I've been using the HDFC Ergo health insurance for a while. I never had any claim experience with the policy. I'll have to wait and see how they respond to their claim requests in future.. Overall I never had any issues with their services. The premium amount gets auto-debited from the account via ECS.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jun 05, 2018
    • HDFC Ergo Health Insurance
      "Needs to improve"
      0.5 2.0/5 "Expected more"
      I have my health insured with HDFC ERGO from last 3 months, i have a family coverage of Rs 8 lakhs for this insurance. I pay a premium of Rs 14500 for this insurance policy. I am not happy with the coverage value as they do not cover pregnancy services in this insurance.
      Was this review helpful? 0
      , new delhi
      Reviewed on May 31, 2018
    • HDFC Ergo Health Insurance
      "Good Service"
      0.5 4.0/5 "Great!"
      I've a health insurance policy with the HDFC Ergo. I paid 11500 for the Two years. I do not have any claim experience. I'll have to wait and see how they respond to my claim requests in future. As of now I never had any issues with their services..
      Was this review helpful? 0
      , bangalore
      Reviewed on May 30, 2018
    • HDFC Ergo Health Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I have my health insured with HDFC ERGO from last 1 year, i pay a premium of Rs 3000 which has to be paid every year for this insurance. I have a coverage value of Rs 5 lakhs for this insurance policy. I have not claimed anything so far from this insurance.
      Was this review helpful? 0
      , new delhi
      Reviewed on May 29, 2018
    • HDFC Ergo Health Insurance
      "Best policy"
      0.5 5.0/5 "Blown Away!"
      I have a health insurance with HDFC ERGO from last 10 years, my claim experience was very good with HDFC ERGO as they covered 100% of the billed amount and it was a cashless treatment. I pay a premium of Rs 3000-4000 every year and the coverage value is Rs 5 lakhs.
      Was this review helpful? 0
      , bangalore
      Reviewed on May 28, 2018
    • HDFC Ergo Health Insurance
      "Good Service"
      0.5 5.0/5 "Blown Away!"
      I've a health insurance policy with the HDFC Ergo. I pay a premium of 22000 per year for this policy. I never had any claim experience with this policy. I'll have to wait and see how they respond to my claim request in future. As of now their services are good and I make payments online.
      Was this review helpful? 0
      , new delhi
      Reviewed on May 26, 2018
    • HDFC Ergo Health Insurance
      "Good Service"
      0.5 4.0/5 "Great!"
      I've a health insurance policy form the HDFC Ergo. I pay an yearly premium of 3000. I never had any claim experience with this policy. Overall their services are good and I never faced any issues with their services. I'll have to wait and see how they respond to my claim requests in future.
      Was this review helpful? 0
      , mumbai
      Reviewed on May 26, 2018
    • HDFC Ergo Health Insurance
      "Best policy"
      0.5 5.0/5 "Blown Away!"
      I have my health insured with HDFC ERGO from last 3 years, i am happy with the coverage value of this insurance policy. I am not aware of the premium amount as my company pays it. I have a coverage of Rs 5 lakhs and i have no claim experience so far with this insurance.
      Was this review helpful? 0
      , bangalore
      Reviewed on May 24, 2018
    • HDFC Ergo Health Insurance
      "Best policy"
      0.5 5.0/5 "Blown Away!"
      I have a health insurance with HDFC ERGO from last 5-6 years, i am happy with the coverage value of this insurance policy and it is covered up to Rs 3 lakhs. My claim experience was good with this insurance and it was a cashless treatment. I pay a premium of Rs 8000-10000 for this insurance.
      Was this review helpful? 0
      , hyderabad
      Reviewed on May 21, 2018
    • HDFC Ergo Health Insurance
      "Good Service"
      0.5 5.0/5 "Blown Away!"
      I've a health insurance policy with the HDFC Ergo. I am paying a premium of 7000 per year. The premium amount gets auto debited from my account. I never had any claim experience with the policy. Overall Their services are good and recommendable.
      Was this review helpful? 0
      , pune
      Reviewed on May 21, 2018
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