• HDFC ERGO General Insurance Customer Care

     4.0 / 5.0   by 910 users
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    Cashless Treatment

    Customer Service

    Medical Coverage

    Claim Experience

    Responsiveness

    HDFC ERGO is a general insurance company, a joint enterprise between HDFC and ERGO International AG. The company provides a number of general insurance products like motor insurance, health insurance, travel insurance, etc. At present, the firm has 108 branches across 91 cities in India.

    HDFC ERGO Health Insurance:

    HDFC ERGO offers health insurance policies that have been carefully formulated to fulfill customer needs when it comes to health. They have 8 insurance plans under their health insurance sector:

    • Health Suraksha
    • Health Suraksha with Regain & ECB
    • Health Suraksha Gold
    • Health Suraksha Gold with regain & ECB
    • my:health Medisure Classic

    • my:health Medisure Super-top-up
    • Critical Illness Silver Policy
    • Critical Illness Platinum

    The policies are basically of two types:

    • Indemnity
    • Lump-sum benefit

    Any of the 8 health insurance plans can be availed either as an Indemnity plan or Lump-sum benefit plan.

    HDFC ERGO Toll Free Number:

    They have a good customer care support that caters to customer queries, grievances and needs with efficiency.

    • General Customer Care:

    You can reach out to the customer care via  the Self Help options available in the below link: https://www.hdfcergo.com/customer-care/customer-support.html

    Or write to them at the given address:

    HDFC ERGO General Insurance Company Ltd.

    D-301, 3rd Floor, Eastern Business District ( Magnet Mall),

    LBS Marg, Bhandup (West), Mumbai- 400078

    One could also send mail to corpcomm@hdfcergo.com

    • Health Insurance Customer Care:

    They have a customer care team exclusively for health insurance, so one could call the toll-free number: 1800 2700 700

    Send fax to: 1860 2000 600

    For Authorisation issues related to health insurance, mail to: preauth@hdfcergo.com

    For Network Hospital Issues, mail to: nsp@hdfcergo.com

    For queries related to health insurance claims: healthclaims@hdfcergo.com

    One could also write to the below address:

    • HDFC ERGO General Insurance Co. Ltd.

    5th floor, Tower 1, Steller IT Park,

    C-25, Sector-62, Noida - 201301

    • HDFC ERGO General Insurance Co. Ltd.

    RR Tower II, 2nd Floor, No: 94/95

    T.V.K Industrial Estate, Guindy,

    Chennai - 600 032.

    HDFC ERGO Office Addresses:

    • Registered and Corporate office:

    HDFC ERGO General Insurance Company Ltd.

    1st Floor, HDFC House, Backbay Reclamation,

    H. T. Parekh Marg, Churchgate, Mumbai - 400020.

    HDFC ERGO General Insurance Customer Care Reviews

  • Page 1 of 46 1 2 3 4 5
    • HDFC Ergo Health Insurance
      "best policy"
      0.5 4.0/5 "Great!"
      I had taken a health insurance policy from the public sector insurance company HDFC ERGO GENERAL INSURANCE. My annual premium amount is reasonable by comparing with other premiums. I did not received my policy document by mail and hard copy too. I contacted the customer care to courier my health card to my registered communication address.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 18, 2018
    • HDFC Ergo Health Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I have a health insurance policy with HDFC ERGO from last 1month, i have not claimed anything so far with this insurance. The coverage value of this insurance policy is 3 lakhs and i am satisfied with it. I pay a insurance premium of Rs 11000 every year.
      Was this review helpful? 0
      , mumbai
      Reviewed on Apr 17, 2018
    • HDFC Ergo Health Insurance
      "best policy"
      0.5 5.0/5 "Blown Away!"
      I had taken a health insurance policy from the HDFC ERGO GENERAL INSURANCE. My annual premium is very reasonable by comparing with other premiums. I had a positive claim experience. The claim procedure is very easy and simple. The costumer support is good and well responsive.
      Was this review helpful? 0
      , mumbai
      Reviewed on Apr 17, 2018
    • HDFC Ergo Health Insurance
      "HDFC Ergo Health insurance"
      0.5 5.0/5 "Blown Away!"
      When i have taken the credit card from HDFC They have activated the heath insurance HDFC ERGO. The total policy coverage is for 3 lakhs. If hospitalized then i can claim upto 50000. It will covers my family as well. They do have reimbursement option as well. It will be auto debited from my salary account.
      Was this review helpful? 0
      , gurgaon
      Reviewed on Apr 17, 2018
    • HDFC Ergo Health Insurance
      "Good Policy"
      0.5 3.0/5 "Satisfactory"
      I have a health insurance policy with HDFC ERGO from last 4.5 years, i have no claim experience so far with this insurance and i have the coverage value of Rs 4 lakhs for this insurance. I have to pay a premium of Rs 10000 for this insurance policy.
      Was this review helpful? 0
      , gurgaon
      Reviewed on Apr 11, 2018
    • HDFC Ergo Health Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I have my health insured with HDFC ERGO from last 2 years, the coverage value of this insurance policy is 3-4 lakhs and i am satisfied with it. I pay a premium of Rs 360 on monthly basis through ECS and i do not have claim experience so far with this insurance.
      Was this review helpful? 0
      , new delhi
      Reviewed on Apr 10, 2018
    • HDFC Ergo Health Insurance
      "Best policy"
      0.5 5.0/5 "Blown Away!"
      I have a health insurance policy with HDFC ERGO from last 3 years, this policy has a good coverage value of Rs 3 lakhs for this insurance. I do not have claim experience so far with this insurance and the premium amount for this insurance is Rs 8000 and it has to be paid every year.
      Was this review helpful? 0
      , chennai
      Reviewed on Apr 09, 2018
    • HDFC Ergo Health Insurance
      "Good Service"
      0.5 4.0/5 "Great!"
      I have a health insurance from Hdfc. The benefits is for the single benefit. They collected all my needed documents directly. The payment options are through online I am comfortable with that. It was an good experience with Hdfc health Insurance service.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 02, 2018
    • HDFC Ergo Health Insurance
      "Best policy"
      0.5 5.0/5 "Blown Away!"
      I have my health insured with HDFC ERGO from last 5 years and it is a good policy to use. I have to pay a premium of Rs 6000 which has to be paid be every year for this insurance. My claim experience with this insurance was very good and they covered 100% of the billed amount. I have a coverage amount of Rs 3.5 lakhs in this insurance.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Mar 29, 2018
    • HDFC Ergo Health Insurance
      "Good service"
      0.5 4.0/5 "Great!"
      Around a year ago, I have got the health insurance policy from the HDFC ERGO GENERAL INSURANCE company and it is a EULIP plan, This policy covers whole family that is 3 members in my family, I have paid Rs,5.0,000 per year to get this policy . This policy has the coverage of Rs,5,00,000.
      Was this review helpful? 0
      , chennai
      Reviewed on Mar 24, 2018
    • HDFC Ergo Health Insurance
      "HDFC Ergo health insurance"
      0.5 4.0/5 "Great!"
      From HDFC ERGO GENERAL INSURANCE i have taken a health insurance. The premium is 800 for 1 year. They provide health check up vouchers for the whole family. They provide cashless facility. The customer service and response was good.
      Was this review helpful? 0
      , new delhi
      Reviewed on Mar 20, 2018
    • HDFC Ergo Health Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I am having a health insurance policy with HDF ERGO from last 4 years and it is one of the good insurance policy to use. I pay a premium of Rs 11000 which has to be paid every year for this insurance. I have a coverage of Rs 2 lakhs which is satisfactory and i do not have claim experience so far with this insurance.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Mar 20, 2018
    • HDFC Ergo Health Insurance
      "Average policy to hold"
      0.5 3.0/5 "Satisfactory"
      I have my health insurance policy with HDFC ERGO. Till now I have no claim experience so far. This health insurance policy covers me and my family members which has a coverage limit of around 2.5 lakhs and for this insurance policy my company pays for it.
      Was this review helpful? 0
      , new delhi
      Reviewed on Mar 13, 2018
    • HDFC Ergo Health Insurance
      "Good policy"
      0.5 5.0/5 "Blown Away!"
      I have taken health insurance from HDFC ERGO GENERAL INSURANCE. It covers my whole family, and even provide health check up for every family member every year.They provide cashless as well as reimbursement. No claim experience.
      Was this review helpful? 0
      , mumbai
      Reviewed on Mar 12, 2018
    • HDFC Ergo Health Insurance
      "HDFC ergo health insurance"
      0.5 4.0/5 "Great!"
      I have taken health insurance from HDFC ERGO GENERAL INSURANCE with a premium of 12000. It covers my whole family, and even provide health check up for every family member every year.They provide cashless as well as reimbursement. No claim experience.
      Was this review helpful? 0
      , vadodara
      Reviewed on Mar 12, 2018
    • HDFC Ergo Health Insurance
      "Below Average Service"
      0.5 1.0/5 "Really Bad"
      HDFC ERGO health insurance service is good. The benefits are like single. The documents process has been really smooth with HDFC ERGO health insurance service. But the claim is not an easy process. I am not much happy with the service of HDFC health insurance service.
      Was this review helpful? 0
      , kozhikode
      Reviewed on Mar 09, 2018
    • HDFC Ergo Health Insurance
      "Better service"
      0.5 4.0/5 "Great!"
      I have taken Health Insurance with HDFC Ergo.The premium amount is 10,000 paid per annum through credit card.I don't have claim experience with them.The policy coverage amount is three lakhs.The policy is taken six months ago.They had completed the process within one weeks time.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 09, 2018
    • HDFC Ergo Health Insurance
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      I have a health insurance with Hdfc ergo,the service is good with Hdfc. The benefits is for the whole family and the offers will cover all the top hospitals. The payments are generally through online. It is a excellent service from Hdfc ergo health insurance service.
      Was this review helpful? 0
      , kanpur
      Reviewed on Mar 03, 2018
    • HDFC Ergo Health Insurance
      "Good policy"
      0.5 3.0/5 "Satisfactory"
      I have taken a health insurance from HDFC ergo with a premium of 400 monthly. I am not sure about the other benefits with the policy. I have to pay the premium for 32 years. After that i will get some amount plus some interest from this health insurance with HDFC ergo.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Feb 27, 2018
    • HDFC Ergo Health Insurance
      "Best service"
      0.5 5.0/5 "Blown Away!"
      I have taken a Health insurance with HDFC Ergo,the insurance was taken one year ago,the procedure was too simple as i submitted limited documents.I have no claim experience with them.I pay a premium amount of 7500.The policy coverage amount six lakhs.
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 27, 2018
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