HDFC ERGO General Insurance Customer Care

HDFC ERGO General Insurance offers varied health insurance covers to meet the needs of its customers. For any assistance, customers can contact the insurer through the toll-free number, email ID, or via the Self Help option on the insurer’s website.
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HDFC ERGO General Insurance offers varied health insurance covers to meet the needs of its customers. For any assistance, customers can contact the insurer through the toll-free number, email ID, or via the Self Help option on the insurer’s website.

HDFC ERGO is a general insurance company, a joint enterprise between HDFC and ERGO International AG. The company provides a number of general insurance products like motor insurance, health insurance, travel insurance, etc. At present, the firm has 108 branches across 91 cities in India.

HDFC ERGO Health Insurance:

HDFC ERGO offers health insurance policies that have been carefully formulated to fulfil customer needs when it comes to health. They have 7 insurance plans under their health insurance sector:

  1. Health Suraksha Silver
  2. Health Suraksha Silver with Regain & ECB
  3. Health Suraksha Gold
  4. Health Suraksha Gold with regain & ECB
  5. my: health Medisure Classic
  6. Critical Illness Silver Policy
  7. Critical Illness Platinum

Any of the 7 health insurance plans can be availed either as an Indemnity plan or Lump-sum benefit plan.

HDFC ERGO Toll-Free Number:

They have a good customer care support that caters to customer queries, grievances and needs with efficiency.

General Customer Care

You can reach out to the customer care via  the Self Help options available in the below link: https://www.hdfcergo.com/customer-care/customer-support.html

Or write to them at the given address:

HDFC ERGO General Insurance Company Ltd.

D-301, 3rd Floor, Eastern Business District ( Magnet Mall),

LBS Marg, Bhandup (West), Mumbai- 400078

One could also send mail to corpcomm@hdfcergo.com for any media related queries and clarifications

Health Insurance Customer Care:

For health insurance claims, customers can also call 022/0120 - 6234 6234

Send a fax to 1860 2000 600

For Authorisation issues related to health insurance, send an email to preauth@hdfcergo.com

For Network Hospital Issues, send an email to nsp@hdfcergo.com

For queries related to health insurance claims send an email healthclaims@hdfcergo.com

One could also write to the below address:

  • HDFC ERGO General Insurance Co. Ltd.

    5th floor, Tower 1, Steller IT Park,

    C-25, Sector-62, Noida - 201301

  • HDFC ERGO General Insurance Co. Ltd.

    RR Tower II, 2nd Floor, No: 94/95

    T.V.K Industrial Estate, Guindy,

    Chennai - 600 032.

Read terms, conditions and exclusions mentioned in the policy document.

Find cashless network hospitals nearby: HDFC ERGO Cashless Network Hospitals

Other Health Insurance Plans from HDFC ERGO Health Insurance:

GST rate of 18% applicable for all financial services effective July 1, 2017.

Disclaimer: Premiums may vary depending upon factors like age, location and prevailing taxes/GST.

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