Insurance is like a spare tyre. You may not require it, but not having one is not an option.

IFFCO TOKIO Car Insurance Claim Process

 4.0 / 5.0   by 79 users
Used this product? Write a review >>

Policy Coverage

Customer Service

Claim Experience

Cashless Garages

Overview

If you have a car insurance policy from IFFCO TOKIO, you can claim the insurance money in the event of car loss or damage. The claims process of the company is easy and IFFCO TOKIO provides every kind of assistance along with other benefits to their policyholders when they make a claim.

Features

  • Cashless facilities - IFFCO TOKIO provides cashless claim facilities to people who have purchased a car insurance policy from them. The company has tie ups with multiple garages and hospitals that provide cashless service to their policyholders
  • 24 x 7 Customer Service – IFFCO TOKIO offers 24 x 7 customer service to their motor insurance customers. People can contact on their toll free number at any time in case of an accident
  • Towing facilities – The insurance company provides towing facilities to their policyholders in case of accident
  • Medical assistance – IFFCO TOKIO provides medical assistance to their policyholders in case they require urgent help and the insured car is not working. In such a situation, the treatment cost is to be paid by the insured

Claim Process of IFFCO TOKIO Car Insurance

As per IFFCO TOKIO Motor Insurance Policy

  • IFFCO TOKIO car insurance policy holders must notify the company in case of an accident that involves third party. Such accidents have to be reported to the police as well. The law allows third party victims to directly file a case against the insurance company. So, if the policyholder fails to inform the company about an accident, the victim of which proceeds to the court against the company, then it will considered as violation of the policy. In such a situation, the insurance company will recover the compensation amount they have to pay as per the court from the policyholder
  • Policyholders should not admit any claim or make any compromise without the approval of the insurance company
  • If a major claim is made by a policyholder, then the company might try defending the driver in court. In such cases, the compensation amount will be decided in the civil court

Steps for making a claim

  • Step 1 - In case of accidents, inform IFFCO TOKIO by contacting them on their toll free number. If it is a major accident, inform the company about it before the car is removed from the location so that the damage inspection can be done on the spot
  • Step 2 - To get an estimate of the cost of repairs, the car has to be taken to an authorized workshop
  • Step 3 - When you submit the claim form and the estimated cost of repairs, the company will assess the damage
  • Step 4 - The insurer will confirm if the driver had a valid license at the time of accident or not. They will also check if the damaged vehicle was the insured car or not. They will do so by verifying the RC Book and driving license of the driver
  • Step 5 – If everything is in order, then the insurance company will allow the car to be repaired and they will settle the bills directly with the garage. If the policyholder pays the garage bill, then the company will reimburse the money to him or her

IFFCO TOKIO Car Insurance Personal Damage Claim Process

Follow the steps mentioned below to claim insurance in case of personal damage –

  • If the insured car meets with any accident or if you lose your insured car, then you must inform the company immediately about the same
  • When an accident occurs, medical assistance must be arranged for anyone who is injured. If there are other vehicles or people involved in the accident, their details should be noted down and you should not be negligent and not make any compromises on you own without consulting the insurance company
  • You must inform the police immediately in case of theft, burglary, riots, strikes, terrorist attacks, etc. Police report is mandatory in case of death or injuries caused to a third party or if their property is damaged by the insured car
  • In case of major accidents, where the car cannot be moved from the location, you have to ensure that it is protected at the location and you should not try starting the engine or driving the car. Otherwise you have to move the vehicle to the nearest garage and prepare a detailed estimate of the cost of repairs. You should not make any repairs or dismantle the vehicle before it has been assessed by a surveyor. You also have to ensure that the parts or accessories of the car are not misplaced
  • You have to submit the claim form to IFFCO TOKIO and you can contact them to get more information about their cashless facilities
  • Along with the claim form, you have to also submit a set of documents for the purpose of verification and return
  • All types of losses or damages caused to the car will be first assessed by the company’s surveyor and based on the assessment the claim and the settlement mode will be decided

Documents Required IFFCO TOKIO Car Insurance

While making the claim, IFFCO TOKIO Motor Insurance policyholders have to submit a few documents along with the claim form. Some of these documents are –

  • RC book (Registration Certificate) of the insured car.
  • Fitness certificate, if available
  • Driving license
  • Copy of FIR
  • Estimate cost of repairs

If the policyholder is called to the court in relation to an accident caused by their car, then they should contact IFFCO TOKIO and submit a copy of the court petition

IFFCO TOKIO Theft Claim Process

Follow the steps mentioned below to claim insurance in case of theft –

  • The first thing to do when you discover that your car has been stolen is to make a police complaint
  • As soon as you file the police complaint, inform IFFCO TOKIO about the theft. This will help in case any damage is caused to the vehicle by the thief to other people. If you inform the company without filing a police complaint, they will not process your claim
  • Give all the loan related details of your car to IFFCO TOKIO along with the police FIR and a list of your personal items that were stolen along with the vehicle
  • Provide details related to your car such as description, mileage, servicing records, etc.
  • Inform your RTO about the theft as well
  • In case of car loan, inform your bank or lender about the theft immediately. To speed up the claim process, ask your bank or lender to directly contact the insurance company. The insurance company will settle the car loan amount with the bank or lender. This settlement amount will be the IDV for the car (Insured Declared Value) and is based on the market value of the car and its usage
  • In case the police finds your car, inform your car insurer immediately as they are supposed to pay for the damages incurred to your vehicle after it was stolen. They will also compensate you in case any of your personal items were stolen from the car
  • In case the police is unable to find your car, they have to give you a NTC (Non – Traceable Certificate) and the court has to give a final report under section 173 Crpc

FAQs on Claim Process

  • Where can I find the claim form?
  • You can find the claim form on the website of IFFCO TOKIO. Also, when you inform them about the damage or loss of your car, they will send the claim form to you.
  • Does IFFCO TOKIO General Insurance allow me to make a claim online?
  • Yes, IFFCO TOKIO General Insurance allows you to make a claim online. To do so, you have to visit their website and click on ‘Claims’ and select ‘Register a Claim’.
  • Can I track the status of my car insurance claim online?
  • Yes, you can track the status of your car insurance claim online on the website of IFFCO TOKIO. To track the status, you have to first visit the website, click on ‘Claims’ and select ‘Claim Status’.
  • If I made a claim in 2015, do I have to pay extra premium for my Motor Insurance in 2016?
  • If you made a claim in 2015, you do not have to pay extra premium for your Motor Insurance in 2016. Only if the claim experience was not good then the company might charge some loading as per their policy.
  • Can I make a claim in case my car meets with an accident when someone else is driving it?
  • You can make a claim in case your car meets with an accident when someone else is driving it provided the following conditions are met –
    • You should have an insurance policy for the concerned car
    • If you permitted the other driver to drive your car and have paid the premium amount, then you can make a claim for the damages. The premium amount is calculated by the company depending on the seating capacity of the car, which includes the driver’s seat
    • The concerned driver must have a valid driving license

GST Update: GST of 18% is applicable on car insurance effective from the 1st of July, 2017

Claim Reviews

Page 1 of 4 1 2 3 4
  • Iffco Tokio Car Insurance
    "Excellent Service"
    0.5 5.0/5 "Blown Away!"
    I had taken this insurance policy a long time back. I had been paying the premiums on an annual basis and the amount was around 19,000. Once there has been an accident happened and they had given a good service, the total charges was around 40,000 and i just had to pay around 1000 only.
    Was this review helpful? 0
    , new delhi
    Reviewed on Nov 28, 2018
  • Iffco Tokio Car Insurance
    "Good Service"
    0.5 5.0/5 "Blown Away!"
    The dealer have suggested the IFFCO TOKIYO car policy, I got the better IDV value for bumper to bumper zero depreciation plan. I got the policy documents on time, I had a claim once, I directly approached the dealer they taken money from the cover. But I have paid 20 to 30% of amount according to the parts which was not covered.
    Was this review helpful? 1
    , chennai
    Reviewed on Nov 05, 2018
  • Iffco Tokio Car Insurance
    "Its Better"
    0.5 5.0/5 "Blown Away!"
    I paid the premium amount of Rs. 11,000 for my Hyundai I20 car. Its a brand new car I took car insurance from Iffco Tokio. They are providing cash less garages service and also they gave me good IDV value compared to other insurance companies.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Sep 29, 2018
  • Iffco Tokio Car Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    I have my car insured with IFFCO TOKYO and i have taken this insurance for 1 year, it is a zero depreciation and it has a full coverage. A premium of Rs 21808 has to be paid for this insurance policy. I am happy with the coverage value of this insurance policy.
    Was this review helpful? 0
    , palanpur
    Reviewed on Sep 12, 2018
  • Iffco Tokio Car Insurance
    "No Claim experince yet"
    0.5 4.0/5 "Great!"
    My car is insured with the IFFco Tokyo. They offered a fair IDV value for my car and it has got all the features such as roadside assistance and cashless garage. There hasn't been any claim experience with the policy so far.
    Was this review helpful? 2
    , chandigarh
    Reviewed on Sep 04, 2018
  • Iffco Tokio Car Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    I am having a car insurance with IFFCO TOKIO from last 4 years, i am happy with the coverage value of this insurance policy. I am not aware of the premium amount for this insurance policy. I have not claimed anything so far from this insurance policy.
    Was this review helpful? 1
    , faridabad
    Reviewed on Aug 30, 2018
  • Iffco Tokio Car Insurance
    "The Service needs Improvements"
    0.5 2.0/5 "Expected more"
    My Car is insured with the IFFCo Tokyo, they say that they have all kind of facilities during the purchase but two times when the situation called there were no assistance at all. I called their emergency number and nobody was there for my help which was not a happy experience.
    Was this review helpful? 1
    , gurgaon
    Reviewed on Aug 29, 2018
  • Iffco Tokio Car Insurance
    "Good Service"
    0.5 5.0/5 "Blown Away!"
    I've taken a Car Insurance policy with the IFFCO Tokyo. I am paying a premium of 30000 Per year, they also offered a fair IDV value for my car. The policy has got roadside assistance and cashless garage facility as well. I've claimed the policy twice. It was very fast and they precessed the claims with out any hassle.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jul 12, 2018
  • Iffco Tokio Car Insurance
    "Okay to buy"
    0.5 3.0/5 "Satisfactory"
    I had four wheeler insurance policy with the IFFCO TOKIO General insurance company. I felt like that the customer service is good one and the response is also better one too. Everything is better one with the IFFCO TOKIO General insurance company.
    Was this review helpful? 2
    , coimbatore
    Reviewed on Jun 07, 2018
  • Iffco Tokio Car Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    I have my car insured with IFFCO TOKYO from last 2 years and it is a good policy to use. I am not aware of the premium amount as my company pays it. I have no claim experience so far with this insurance policy and i am satisfied with the coverage value of this insurance.
    Was this review helpful? 0
    , bangalore
    Reviewed on May 28, 2018
  • Iffco Tokio Car Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    I have my car insured with IFFCO TOKYO from last 4 years and it is a good policy to use. The coverage value for this insurance policy is bumper to bumper and it has a good IDV value. I have no claim experience so far and i pay a premium of Rs 13000 for this insurance policy.
    Was this review helpful? 0
    , bangalore
    Reviewed on May 16, 2018
  • Iffco Tokio Car Insurance
    " IFFCO TOKIO car insurance"
    0.5 3.0/5 "Satisfactory"
    From IFFCO TOKIO GENERAL INSURANCE i have taken a car insurance. The premium is 23000 for an year.The policy benefits include bumber to bumber, cashless garage, road assistance and accidental coverage to the passengers as well. No claim experience and have taken this policy directly from the dealer.
    Was this review helpful? 0
    , nagpur
    Reviewed on May 14, 2018
  • Iffco Tokio Car Insurance
    "GOOD POLICY"
    0.5 4.0/5 "Great!"
    Taken car Insurance from Iffco tokio general insurance company for last 2 years .And am paying payments through on line banking service and Annually am paying for car insurance policy.. Their customer service and response is good . It has good coverage policy.
    Was this review helpful? 0
    , chennai
    Reviewed on May 11, 2018
  • Iffco Tokio Car Insurance
    "The premium should be reduced with respect to the car value"
    0.5 3.0/5 "Satisfactory"
    I'm using the IFFCO Tokyo Car Insurance, the premium is 30000/ annum, the premium should be reduced 20-25 which would be the ideal premium for a car which is 4 years old. I never had any claim experience with this policy. They need to regulate the premium with respect to the current value of the card.
    Was this review helpful? 0
    , chennai
    Reviewed on May 04, 2018
  • Iffco Tokio Car Insurance
    "Best policy"
    0.5 5.0/5 "Blown Away!"
    I have my car insured with IFFCO TOKYO from more than 1 year, i had a very good claim experience and they covered 80-90% of the billed amount. This policy covers only bumper to bumper and third party damages. A premium of Rs 30000 has to be paid for this insurance.
    Was this review helpful? 0
    , chennai
    Reviewed on Apr 17, 2018
  • Iffco Tokio Car Insurance
    "best experience"
    0.5 5.0/5 "Blown Away!"
    I had taken a car insurance policy from the Top most private sector insurance company IFFCO TOKIO GENERAL INSURANCE. The important benefit is the claim procedure is very easy and simple. My idv value for my vehicle is Rs. 11k.
    Was this review helpful? 0
    , bangalore
    Reviewed on Apr 12, 2018
  • Iffco Tokio Car Insurance
    "Worst policy which ever I have seen"
    0.5 1.0/5 "Really Bad"
    I have a zero dep insurance policy on my Honda City car, but when I go for claim with silly reasons they are asking for 50% co-pay. I have paid around 35 thousand for the insurance renewal with zero dep.Still they want to steal people like anything. Please don't go for this worst policy.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Apr 01, 2018
  • Iffco Tokio Car Insurance
    "Car insurance with IFFCO TOKIO "
    0.5 4.0/5 "Great!"
    From IFFCO TOKIO GENERAL INSURANCE i have taken a car insurance and the premium amount is 2500 , which i have to pay every 6 months. The policy benefits include zero depreciation, bumber to bumber, road assistance. Its really a beneficial policy.
    Was this review helpful? 0
    , vadodara
    Reviewed on Mar 12, 2018
  • Iffco Tokio Car Insurance
    " IFFCO TOKIO car insurance"
    0.5 3.0/5 "Satisfactory"
    I have taken a car insurance from IFFCO TOKIO GENERAL INSURANCE and the premium around is15000. The benefits comes as zero depreciation, bumber to bumber, road assistance , accidental coverage to the passenger. But i think the premium amount is bit higher while comparing with BAJAJ.
    Was this review helpful? 0
    , faridabad
    Reviewed on Mar 09, 2018
  • Iffco Tokio Car Insurance
    "Good policy to use"
    0.5 4.0/5 "Great!"
    I have recently renewed the car insurance policy around 6 months ago from IFFCO TOKIO GENERAL INSURANCE company. I have paid Rs,12,000 to renew the policy last year. The customer support service is good with the IFFCO TOKIO GENERAL INSURANCE company, because they give intimations to renew the policy before the due date. I never got any claim experience with this car insurance policy from the IFFCO TOKIO GENERAL INSURANCE company.
    Was this review helpful? 0
    , kolkata
    Reviewed on Feb 27, 2018
Common Loader Icon
Page 1 of 4 1 2 3 4

Display of any trademarks, tradenames, logos and other subject matters of intellectual property belong to their respective intellectual property owners. Display of such IP along with the related product information does not imply BankBazaar's partnership with the owner of the Intellectual Property or issuer/manufacturer of such products.

reTH65gcmBgCJ7k
This Page is BLOCKED as it is using Iframes.