Insurance is like a spare tyre. You may not require it, but not having one is not an option.
  • Future Generali Car Insurance Claim Process

    Future Generali Car Insurance

    Overview

    Future Generali General Insurance offers a comprehensive car insurance policy with multiple benefits and personalised services for customers. Customers can buy and renew their policies, transfer their no-claim bonus from other insurers and report a motor claim on the Future Generali website. The key features of the Future Generali motor insurance policy are unique add-ons, roadside assistance and Future Xpress / Xpress+ to settle claims. Policyholders can enjoy benefits inclusive of renewal reminders, towing assistance, quick claim assistance with surveys, 24/7 helpline, No-claim bonus discounts, Voluntary Excess Discount, cashless claim settlements at authorised network garages and much more.

    Claims Process Of Future Generali Car Insurance

    Future Generali car insurance customers can make claims in various ways, namely as a reimbursement claim, Future Express claim, Future Express+ claim or as a cashless claim.

    Cashless Claims Process

    For making cashless claim settlements customers have to follow the below given process -

    • Once the incident occurs, the customer has to contact the customer care at 1800 220 233 or report a claim online or send an SMS to 9222211100.
    • Future Generali will appoint a surveyor within 24 hours who will make a thorough inspection of the affected vehicle. The inspection will be conducted at the garage where the car has been left for making repairs.
    • The required documents have to be submitted to the surveyor to complete the verification process.
    • Future Generali will approve the claim amounts which will be communicated to the Convenient Workshop.
    • The payment for the repairs will be done directly to the concerned workshop by Future Generali.

    Reimbursement Claims Process

    For making reimbursement claim settlements customers have to follow the below given process -

    • Once the incident occurs, the customer has to contact the customer care at 1800 220 233 or report a claim online or send an SMS to 9222211100.
    • Future Generali will appoint a surveyor who will make a thorough inspection of the affected vehicle. The inspection will be conducted at the garage where the car has been left for making repairs.
    • The required documents have to be submitted to the surveyor to complete the verification process.
    • The policyholder has to pay the garage directly and then submit the repair bills with the necessary receipts to a Future Generali branch or to the surveyor.
    • The payment will be made to the policyholder by Future Generali within seven working days from the document submission date.

    Future Xpress Claims

    Future Express Claims can be done when customers require speedy settlements along with personalised services. Policyholders can get their vehicles repaired at Future Generali convenient workshops at low costs under this process.

    Features of Future Xpress Claims

    • Customers can get preferential treatment with a dedicated service engineer at select Future Generali convenient workshops and also get the vehicle repaired at discounted prices.
    • The inspection will be done at the workshop, the liability amount will be determined and the repairs will be started for customers as a priority. Future Generali will reduce the inspection time to the minimum for customers opting to make use of Future Xpress Claims. Sometimes spot surveys are done and a simple documentation process is carried out.
    • Policyholders can get the actual cost of the repairs before the repair work has commenced.
    • Once the car is delivered to the customer after repairs, Future Generali will pay the workshop directly.

    Future Xpress+ Claims

    Future Express+ Claims can be done when customers require fast settlements along with personalised services.

    Features of Future Xpress+ Claims

    • The inspection of the vehicle will be done immediately and the claim amount will be determined on the spot.
    • Customers can get preferential treatment with a dedicated service engineer at select workshops.
    • Policyholders have to submit the required documents to the nearest Future Generali claims branch.
    • Customers can choose the date, time and workshop as to where their vehicle has to be serviced.
    • The claim amount will be directly sent to the customer’s bank account via NEFT, thereby settling the claim instantly.

    Documentation Required While Making Claims

    The following documents have to be submitted while making a motor insurance claims with Future Generali. Customers have to furnish documents according to the type of claim done.

    Documents for Own Damage Claims

    • Certificate of Insurance cum Policy Schedule copy
    • RC Book copy
    • Claim form
    • Estimate
    • Driving License copy
    • Repair invoice and final receipt
    • Cashless payments require satisfaction vouchers

    Documents for Theft Claims

    • Claim form
    • Original Motor Insurance Policy
    • Registration Certificate - Original
    • FIR
    • Original bunch of keys
    • Tax receipt / Sales invoice  - Original
    • Intimation of theft to the RTO
    • Indemnity Bond
    • Transfer papers
    • Subrogation letter

    Documents for Third Party Claims

    • Claim form
    • Certificate of Insurance cum Policy Schedule copy
    • Driving License copy of the driver along with the original for verification
    • Police Panchnama / FIR
    • Court Summons / Notice
    • Registration Certificate copy / Other documents pertaining to the vehicle (Including originals for verification

    Report a Motor Claim with Future Generali

    Future Generali car insurance customers can initiate and report claims through the customer helplines, email, SMS or by contacting the nearest Future Generali branch. Claims can also be reported online by entering details like policy number, name of the insured / policyholder, mobile number, address, type of claim, date of occurrence, location and then a small description of the incident on the Future Generali website.

    Frequently asked Questions (FAQs)

    1. If the accident happens in a different area or city from where the policy has been issued can customers make claim settlements?

      Regardless of where the accident has occurred, customers can make motor insurance claims with Future Generali.

    2. Where can customers get the Future Generali motor insurance claim form?

      The claim for is generally given with the insurance policy kit handed over by Future Generali and is also available at any Future Generali Convenient Workshops. Customers can also download the claim from the company website or contact a customer service representatives to collect the form.

    3. Will a claim affect a customer’s motor insurance policy?

      If claims are made during the policy period, then customers might lose the No-claim bonus accrued for the previous year.

    4. What should a customer do if the car’s windshield has got damaged?

      The policyholder must inform the Future Generali customer helpline and the insurer will make arrangements for a windshield expert to make the repairs. This service is provided at the customer’s doorsteps.

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