Insurance is like a spare tyre. You may not require it, but not having one is not an option.
  • Chola MS Car Insurance Claim Process

     4.0 / 5.0   by 35 users
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    Policy Coverage

    Customer Service

    Claim Experience

    Cashless Garages

    Overview

    Chola MS General Insurance offers a comprehensive Car Insurance policy for individuals, with various add-on options. There is an extensive network of authorized garages where the insured car can be taken for cashless settlement of the repair for damages inflicted by an accident.

    Features

    • Customer support available around the clock and offers assistance on tracking your claims status.
    • Minimal documentation to enable quicker claim settlement
    • Customer can register their claims and get additional support by reaching out to the Chola MS customer care at the toll free number 1800 200 5544.

    Documents required for Chola MS Car InsuranceClaim Process

    • Claim Form, which can be downloaded from the company’s website
    • Repair Estimate
    • Registration Copy
    • Driving License Copy
    • FIR
    • A copy of the car insurance policy
    • Repair Invoice
    1. Documents Required for Accidental Damage Claims
      1. A copy of the policy
      2. Copy of the Tax Receipt and Registration Book, along with originals for verification purposes
      3. A copy of the driving license along with original of the same for verification. The driver’s license should be of the individual driving the vehicle at the time of the incident.
      4. In case of damage to third-party property or injury/ death of a third party, major damage claims, etc., a copy of the FIR or Panchanama is required.
      5. Repair estimate from the workshop where the insured vehicle is going to be repaired.
      6. The Repair vouchers or bills should also be submitted once the work is done.
      7. A cancelled Cheque leaf for the purpose of NEFT transfer.
      8. A signed discharge voucher with a confirmation of the final claim settlement amount.
    2. Documents Required for Claims Related to Theft of the Insured Vehicle
      1. Original car insurance policy document
      2. Original RC Book and tax payment receipt
      3. Details of your previous insurance – insurance provider, policy number, insurance period, etc.
      4. All the original keys to the vehicle along with warranty card and service booklet.
      5. Form 28, Form 29 and Form 30 signed by the insured and Form 35 signed by the financer
      6. FIR or Panchanama is required, along with final investigation report.
      7. Letter of subrogation.
      8. A copy of the letter to the RTO office marking the vehicle as “Non-Use” by intimating the theft.
      9. NOC of the insurance provider if the claim has been settled in your favor.
      10. Blank and undated “Vakalatnama”
      11. A cancelled Cheque leaf for the purpose of NEFT transfer.
      12. Once the final claim settlement is made, the insured should sign the attached discharge voucher.

    GST Update: GST of 18% is applicable on car insurance effective from the 1st of July, 2017

    Claim Reviews

  • Page 1 of 2 1 2
    • Chola Ms Car Insurance
      "Best policy"
      0.5 5.0/5 "Blown Away!"
      My car is insured with Cholamandalam insurance from last 2 years, a premium of Rs 8000 has to be paid for this insurance policy. I have no claim experience so far with this insurance policy. This policy has full coverage and the customer support is very good.
      Was this review helpful? 2
      , ahmedabad
      Reviewed on Oct 22, 2018
    • Chola Ms Car Insurance
      "Best policy"
      0.5 5.0/5 "Blown Away!"
      My car insurance is with Chola general insurance from last 3 years, i have to pay a premium of Rs 9000 every year. My claim experience was good with this insurance and they covered bumper to bumper damage. There was an option for cashless garage in this insurance.
      Was this review helpful? 0
      , coimbatore
      Reviewed on Aug 01, 2018
    • Chola Ms Car Insurance
      "Good Service"
      0.5 4.0/5 "Great!"
      My car is insured with the Cholamandalam Insurance company. They offers Bumper to Bumper coverage for my card and they offered me a fair IDV value. I pay a premium of 24000 per year. I claimed this policy once and they processed a claim 23000 and deducted almost 2400. For such a small claim the charges are very high as far as I am concerned.
      Was this review helpful? 0
      , chennai
      Reviewed on Jun 16, 2018
    • Chola Ms Car Insurance
      "CHOLAMANDALAM car insurance"
      0.5 3.0/5 "Satisfactory"
      I have taken a car insurance from CHOLAMANDALAM GENERAL INSURANCE. The premium has been paid for 1 year.he policy benefits include, accidental coverage, bumber to bumber, zero desperation, cashless garage. Its a new car and till now no claim have been made.
      Was this review helpful? 1
      , chennai
      Reviewed on May 18, 2018
    • Chola Ms Car Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I have recently insured my car with Cholamandalam insurance, i do not have any claim experience so far with this insurance and i have a coverage of bumper to bumper damages. A premium of Rs 8000 has to be paid every year for this car insurance.
      Was this review helpful? 0
      , chennai
      Reviewed on Apr 12, 2018
    • Chola Ms Car Insurance
      "Better policy to use"
      0.5 5.0/5 "Blown Away!"
      I have insured my car with the CHOLAMANDALAM GENERAL INSURANCE company , and I am renewing the policy every year with the same cholamandalam general insurance company for the past 5 years and I have paid Rs,9000 to renew the policy last year.
      Was this review helpful? 1
      , mumbai
      Reviewed on Mar 28, 2018
    • Chola Ms Car Insurance
      "GOOD SERVICE"
      0.5 4.0/5 "Great!"
      I have a car insurance with Cholamandalam Finance. The documents process was been smooth. The process was been fast within the half a day they completed the process. I submitted my adhar,RC book during the process. It was a good experience with Cholamandalam Finance for my Ford Figo car.
      Was this review helpful? 0
      , hosur
      Reviewed on Mar 10, 2018
    • Chola Ms Car Insurance
      "Car insurance with CHOLAMANDALAM"
      0.5 5.0/5 "Blown Away!"
      I have taken a car insurance from CHOLAMANDALAM GENERAL INSURANCE the premium amount for the frist year is 45000 and for the second year it will be 40000 and for the 3 year it will be 35000. The benefits includes zero depreciation , bumper to bumper, and they do have a personal coverage as if anything happens to me then it provides coverage to me as well.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Feb 28, 2018
    • Chola Ms Car Insurance
      "Better"
      0.5 4.0/5 "Great!"
      I have purchased TATA TIYAGO and taken a car insurance with Chola Mandalam. I paid around 16,000 rupees to get this policy and it was suggested by the dealer. The customer services are very good. They are offering good IDV Value. I got my paper works on time.
      Was this review helpful? 1
      , ahmedabad
      Reviewed on Jan 16, 2018
    • Chola Ms Car Insurance
      "Car insurance with CHOLAMANDALAM"
      0.5 5.0/5 "Blown Away!"
      I have taken a car insurance from CHOLAMANDALAM GENERAL INSURANCE. The policy premium amount is 25000 yearly. We have to renew the policy every year. they provide bumber to bumber. i made the payment at the showroom itself. Its a good insurance policy.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jan 08, 2018
    • Chola Ms Car Insurance
      "Four wheeler insurance"
      0.5 2.0/5 "Expected more"
      I have taken a four wheeler insurance from CHOLAMANDALAM GENERAL INSURANCE. the yearly premium is for 20000. I make the payment by directly visiting the branch. I am not aware about the other benefits of the insurance policy. I have to renew every year.
      Was this review helpful? 0
      , chennai
      Reviewed on Dec 27, 2017
    • Chola Ms Car Insurance
      "Three wheeler insurance"
      0.5 2.0/5 "Expected more"
      I have taken a three wheeler insurance from CHOLAMANDALAM GENERAL INSURANCE. Its for my load auto. the yearly premium is for 7000. I make the payment by directly visiting the branch. I am not aware about the other benefits of the insurance policy. I have to renew every year.
      Was this review helpful? 0
      , chennai
      Reviewed on Dec 27, 2017
    • Chola Ms Car Insurance
      "Good service"
      0.5 5.0/5 "Blown Away!"
      I have taken a Car Insurance with Chola.The premium amount is 16,000 paid once ion a year.I have a claim experience with them.They have changes the policy to a different car insurance company ,the service is excellent compared to others.The Website is easy to understand.
      Was this review helpful? 0
      , chennai
      Reviewed on Dec 19, 2017
    • Chola Ms Car Insurance
      "They should be little proactive"
      0.5 3.0/5 "Satisfactory"
      When my car met with an accident, at the time Cholamandalam were not supported to get the claim, they taken long time to reimburse the money. I am not fine with them, I paid the premium around Rs. 6 to 7k for it has one year for my I10 car. It would be great if they provide fast service.
      Was this review helpful? 0
      , gurgaon
      Reviewed on Dec 13, 2017
    • Chola Ms Car Insurance
      "Excellent service"
      0.5 5.0/5 "Blown Away!"
      I have taken a car insurance from cholamandalam finance three years back the documents have been collected directly from the showroom,the staffs where good in approach and once I claim their service it was a smooth process with cholamandalam finance.
      Was this review helpful? 0
      , bangalore
      Reviewed on Dec 08, 2017
    • Chola Ms Car Insurance
      "Commitment should be fulfilled"
      0.5 3.0/5 "Satisfactory"
      I taken car insurance with Cholamandalam, because the sale executive commitment many benefits on policy. But after post experience its very bad, after taking the policy there was no service. Policy cover is good. I am making the premium Rs. 27,000, I insured TATA Nexon it has bumper to bumper.
      Was this review helpful? 0
      , bangalore
      Reviewed on Nov 09, 2017
    • Chola Ms Car Insurance
      "Better"
      0.5 4.0/5 "Great!"
      My dealer Toyota is tied up with Chola MS and Iffco Tokio. The car service procedures are done from the insurance company, no need to pay the initial payment. I pay premium of 24K yearly through NEFT. My claim experience experience was good. Recently I have changed my insurance to Iffco Tokio.
      Was this review helpful? 0
      , tuticorin
      Reviewed on Nov 02, 2017
    • Chola Ms Car Insurance
      "Need to explore"
      0.5 3.0/5 "Satisfactory"
      I have insured my car with the Cholamandalam general insurance company. It was referred by my dealers and the coverage value is around 5.8 lakh Rupees. They have taken three days of time to provide the policy and the premium is around 15066 Rupees.
      Was this review helpful? 0
      , bangalore
      Reviewed on Sep 17, 2017
    • Chola Ms Car Insurance
      "Customer friendly"
      0.5 5.0/5 "Blown Away!"
      Just one month back the representative came to my place and I had taken this Cholamandalm car insurance. Customer service provided by them is really good, he came to my place collected all my documents took a pic of my car and left, completed the process and I have just made the payment before one month. Unable to comment much about them because I am yet to experience their claim benefits.
      Was this review helpful? 0
      , karimnagar
      Reviewed on Aug 06, 2017
    • Chola Ms Car Insurance
      "Best support"
      0.5 5.0/5 "Blown Away!"
      Cholamandalam car insurance is providing the best support. I normally pay a premium of 18k and I normally make the payment on time. First of all its bumper to bumper for the past 5 years and the rest is unable to cover its an ordinary one. Its been 7 years now since I had opted for this policy.
      Was this review helpful? 0
      , pondicherry
      Reviewed on Feb 05, 2017
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