Chola MS Car Insurance Claim Process


Chola MS General Insurance offers a for individuals, with various add-on options. There is an extensive network of authorized garages where the insured car can be taken for cashless settlement of the repair for damages inflicted by an accident.


  • Customer support available around the clock and offers assistance on tracking your claims status.
  • Minimal documentation to enable quicker claim settlement
  • Customer can register their claims and get additional support by reaching out to the Chola MS customer care at the toll free number 1800 200 5544.

Documents required for Chola MS Car InsuranceClaim Process

  • Claim Form, which can be downloaded from the company’s website
  • Repair Estimate
  • Registration Copy
  • Driving License Copy
  • FIR
  • A copy of policy
  • Repair Invoice
  1. Documents Required for Accidental Damage Claims
    1. A copy of the policy
    2. Copy of the Tax Receipt and Registration Book, along with originals for verification purposes
    3. A copy of the driving license along with original of the same for verification. The driver’s license should be of the individual driving the vehicle at the time of the incident.
    4. In case of damage to third-party property or injury/ death of a third party, major damage claims, etc., a copy of the FIR or Panchanama is required.
    5. Repair estimate from the workshop where the insured vehicle is going to be repaired.
    6. The Repair vouchers or bills should also be submitted once the work is done.
    7. A cancelled Cheque leaf for the purpose of NEFT transfer.
    8. A signed discharge voucher with a confirmation of the final claim settlement amount.
  2. Documents Required for Claims Related to Theft of the Insured Vehicle
    1. Original car insurance policy document
    2. Original RC Book and tax payment receipt
    3. Details of your previous insurance – insurance provider, policy number, insurance period, etc.
    4. All the original keys to the vehicle along with warranty card and service booklet.
    5. Form 28, Form 29 and Form 30 signed by the insured and Form 35 signed by the financer
    6. FIR or Panchanama is required, along with final investigation report.
    7. Letter of subrogation.
    8. A copy of the letter to the RTO office marking the vehicle as “Non-Use” by intimating the theft.
    9. NOC of the insurance provider if the claim has been settled in your favor.
    10. Blank and undated “Vakalatnama”
    11. A cancelled Cheque leaf for the purpose of NEFT transfer.
    12. Once the final claim settlement is made, the insured should sign the attached discharge voucher.

GST Update: GST of 18% is applicable on car insurance effective from the 1st of July, 2017

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