Insurance is like a spare tyre. You may not require it, but not having one is not an option.
Insurance is like a spare tyre. You may not require it, but not having one is not an option.
  • Chola MS Car Insurance

     4.0 / 5.0   by 22 users
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    Policy Coverage

    Customer Service

    Claim Experience

    Cashless Garages

    Cholamandalam MS General Insurance Company Ltd (Chola MS) is a joint venture between the Murugappa Group, an Indian conglomerate, and the Mitsui Sumitomo Insurance Group (MSIG), a Japanese assurance company. Headquartered in Chennai, offering products like Motor Insurance, Health Insurance, Travel Insurance, Personal Accident & Home Insurance.

    Key Benefits of Chola MS Car Insurance

    So you’re stranded almost nowhere

    Cashless Claim Networks

    Cashless claim service over 600+ authorized network of garages across India

    Don’t we love a good discount?


    You will be offered a discount in OD premium for having agreed to a franchise of Rs. 10,000/- for each claim.

    Help is always at hand

    Accidental Cover /Customer Support

    Optional cover for personal accident of up to 2 lakhs for passengers in your car and 24/7 assistance in case of a car breakdown or accident

    Add-on Covers for Chola MS Car Insurance

    Depreciation cover for Chola MS Car Insurance

    Depreciation Cover

    Zero depreciation entitles you to receive a full claim on the cost of the parts that are to be replaced after an accident.

    Invoice price cover for Chola MS Car Insurance

    Third Party Cover

    Third Party Property Damage with a maximum cover ofINR 7,50,000, in case of private cars.

    Personal Accident cover for passengers

    Personal Accident Cover

    The policy has benefit to avail both for the owner of the vehicle as well as the driver. In case of the latter, a 100% claim is available in case of death or permanent disability.

    *These Features may be included as part of different products and are subject to the insurer's terms & conditions.

    Inclusion & Exclusion in Chola MS Car Insurance

    No capers without the required papers!


    Own Damage Cover will cover the loss or damage against Flood, Typhoon, Hurricane, Storm, Tempest, Inundation, Cyclone, Hailstorm.

    Drink OR drive. There’s only one choice


    Loss or liability while the vehicle is being used outside the scope of limitations of use and/or being driven by a person not duly licensed

    *These Features may be included as part of different products and are subject to the insurer's terms & conditions.

    Chola MS Car Insurance Policy Highlights Updated on 16 Dec 2017

    Features Specifications
    Third Party Cover Upto 7.5 L
    Incurred Claim Ratio* 78.42%
    Net Earned Premium* 134687

    *For Year 2015-2016

    Chola MS Car Insurance


    Chola MS General Insurance Co. Ltd. is an Indian-based insurance company, headquartered in Chennai. Over the last decade, this provider has grown quickly and continues to gain ground as an insurer of choice.

    The company’s operations are driven by it's cornerstone principles of trust, transparency and technology. Its current network comprises of 90 branches spread across the country and is supported by agency channels comprising of about 7,000 agents. To further it's reach, the company has created value-added ties with banks and auto financiers.

    Chola MS’ product portfolio consists of plans that are varied in nature to meet the general protection needs of customers. Their insurance offerings span the spheres of health, car, travel, home and personal accidents.

    Car Insurance - Who needs it?

    Third-party liability cover is a must for all vehicles in use on Indian roads. This is mandated by law i.e. driving without third-party insurance is illegal.

    Third-party insurance is a policy whereby any loss caused to another person by the insured in the event of an accident will be compensated for by the insurer. Damage includes injury to another person’s body or property. It also includes the loss of another person’s life.

    Own-damage insurance is a policy whereby the insurer compensates the insured for any loss caused by another person. It could be for bodily injuries or damage to property (including the vehicle). Own-damage cover is optional but advisable.

    No one can predict when or what kind of damage will result from an accident. It is always in the best interest of the owner-driver to have a comprehensive policy which takes care of financial losses of any kind.

    Sometimes mother nature is to blame for unforeseen damages as a result of natural calamities e.g. floods, earthquakes etc. Loss can also occur due to fire and theft. A comprehensive policy takes care of all these events.

    Chola MS - Driving You To Safety!

    Chola Protect Car Insurance

    Touted as an all-round protection package, this plan offers unique features and benefits that are sure to bring the holder financial safety and peace of mind.

    Deliver Us Oh Chola! - Coverage

    Chola Protect offers the following covers:
    • Third-party liability:
    • Unlimited - as per court-decreed expenses to compensate for death/injuries caused to another person
    • Up to Rs.7.5 lakhs for damages to another person’s property
    • Own-damage: Losses incurred due to
      • Fire including that caused by explosions, ignition, lightning
      • Theft
      • Civil unrest (strikes/ riots), terrorism, war and related activities
      • Natural calamities like floods, earthquakes, landslides, storms etc.
      • On-road accidents or during transportation
      • Personal Accident: Compensation provided to
          • Owner and passengers
          • Insured’s employees (as required by law)

    Delivering The Goods - Sum Assured

    When a claim is made, the payout is based on the sum insured which is arrived at using either of the following two options:

    • The Insured’s Declared Value (IDV):This is arrived at by deducting depreciation* from the car’s selling price (as stated by the manufacturer at policy inception/renewal)
    • Invoice Value under the Reinstatement Value Basis option

    *Depreciation amount for arriving at IDV is based on the age of the car as follows:

    (This relates to Total or Constructive Loss Claims)

    5% up to 6 months
    15% between 6 months to 1 year
    20% between 1 year to 2 years
    30% between 2 years to 3 years
    40% between 3 years to 4 years
    50% between 4 years to 5 years

    Silver Linings – Discounts

    Discounts included as part of the plan add to the attractiveness of this offer. They are:

    No-claim bonuses Awarded for displaying low-risk behaviour by not making any claims during a policy year
    Membership discounts Offered for Automobile Association memberships
    Safety devices Cost benefits for installation of anti-theft mechanisms

    Going The Extra Mile - The Benefits

    Losing money is bad enough but having to deal with the inconvenience of a car under repairs is worse. It’s all the little things that tend to get ignored in a big mishap. Chola MS understands this which is why it presents to it's policyholders the following added benefits:

    Daily Allowance A fixed amount of Rs.500 or Rs.1,000 is provided to the insured person per day (up to 5 days) to pay for hired transport during the period his/her vehicle is under repairs.
    Reinstatement Value Under this, claims can be made for the original amount paid i.e. the invoice value (adjusted for registration charges and road tax). No deductions will be made towards depreciation on parts that are repaired.
    Depreciation Waiver This depends on the part in question and the car’s age.
    Personal Luggage Cover Up to Rs.10,000 per policy period for loss of personal luggage locked inside the car during the accident/fire.
    CARE i.e. Chola Assistance for Roadside Emergencies Assistance in case of fuel shortage/ breakdowns/flat tyres/battery recharge and other on-site repairs as outlined in the CARE plan.

    In addition to these, the company also offers online purchase/renewals of policies, quick and easy settlement of claims and cashless repairs at any of it's associated garages which are part of a far-reaching network.

    Caveat Emptor – Exclusions

    Don’t be caught unawares! Claims will not be entertained if losses arise due to the following:

    • Driving under the influence
    • Unauthorised driving (i.e. without a valid license)
    • Accidents that could reasonably have been prevented
    • Using the car outside the specified geographical limits
    • Depreciation, general wear and tear
    • Mechanical/Electrical failures
    • Nuclear damages/ War/Terrorism and related activities

    Chola Protect goes beyond providing adequate protection with it's unique which enhances it's attractiveness thereby making it a policy of choice for every car owner.

    News About Chola MS Car Insurance

    • Chola MS Joined Hands With Oriental Bank To Offer Insurance Products

      Oriental Bank of Commerce and Cholamandalam General Insurance Company has come together to offer affordable insurance products to their customers. Chola MS has agreed to offer an array of non-life insurance products to Oriental Bank of Commerce customers. Some of the insurance products they will offer are motor, health, travel, and home insurance. Animesh Chauhan, MD and CEO of Oriental Bank of Commerce stated that they are glad to have partnered with Chola MS and this will benefit a lot of their customers. Managing Director of Chola MS, S.S Gopalarathnam also stated that it is a privilege to be partnered with such a reputable bank.

      16th March 2017

    • Chola MS Records 5% More Claims through Holidays.

      A recent analysis about the behaviour of motor insurance claims in India has thrown up an interesting trend, namely that these claims are upped a notch through holidays, festivals and long weekends. Chola MS Car Insurance, a reputed player in its category speculates that it witnesses a sizable increment in insurance claims through such durations as compared to normal times (these stats point to a 5% increment in such claims in 2014 as compared to 2013). The insurer has also keyed in on the most potent time of the year when such claims can be attributed to drunken driving or over-speeding in the wake of a festival or other such occasion- “extended weekends in the monsoon" chimes in SS Gopalarathnam, MD, Chola MS Car Insurance.

      27th January 2015

    GST Update: GST of 18% is applicable on car insurance effective from the 1st of July, 2017

    Chola MS Car Insurance Reviews

  • Page 1 of 2 1 2
    • Chola Ms Car Insurance
      "They should be little proactive"
      0.5 3.0/5 "Satisfactory"
      When my car met with an accident, at the time Cholamandalam were not supported to get the claim, they taken long time to reimburse the money. I am not fine with them, I paid the premium around Rs. 6 to 7k for it has one year for my I10 car. It would be great if they provide fast service.
      Was this review helpful? 0
      , gurgaon
      Reviewed on Dec 13, 2017
    • Chola Ms Car Insurance
      "Excellent service"
      0.5 5.0/5 "Blown Away!"
      I have taken a car insurance from cholamandalam finance three years back the documents have been collected directly from the showroom,the staffs where good in approach and once I claim their service it was a smooth process with cholamandalam finance.
      Was this review helpful? 0
      , bangalore
      Reviewed on Dec 08, 2017
    • Chola Ms Car Insurance
      "Commitment should be fulfilled"
      0.5 3.0/5 "Satisfactory"
      I taken car insurance with Cholamandalam, because the sale executive commitment many benefits on policy. But after post experience its very bad, after taking the policy there was no service. Policy cover is good. I am making the premium Rs. 27,000, I insured TATA Nexon it has bumper to bumper.
      Was this review helpful? 0
      , bangalore
      Reviewed on Nov 09, 2017
    • Chola Ms Car Insurance
      0.5 4.0/5 "Great!"
      My dealer Toyota is tied up with Chola MS and Iffco Tokio. The car service procedures are done from the insurance company, no need to pay the initial payment. I pay premium of 24K yearly through NEFT. My claim experience experience was good. Recently I have changed my insurance to Iffco Tokio.
      Was this review helpful? 0
      , tuticorin
      Reviewed on Nov 02, 2017
    • Chola Ms Car Insurance
      "Need to explore"
      0.5 3.0/5 "Satisfactory"
      I have insured my car with the Cholamandalam general insurance company. It was referred by my dealers and the coverage value is around 5.8 lakh Rupees. They have taken three days of time to provide the policy and the premium is around 15066 Rupees.
      Was this review helpful? 0
      , bangalore
      Reviewed on Sep 17, 2017
    • Chola Ms Car Insurance
      "Customer friendly"
      0.5 5.0/5 "Blown Away!"
      Just one month back the representative came to my place and I had taken this Cholamandalm car insurance. Customer service provided by them is really good, he came to my place collected all my documents took a pic of my car and left, completed the process and I have just made the payment before one month. Unable to comment much about them because I am yet to experience their claim benefits.
      Was this review helpful? 0
      , karimnagar
      Reviewed on Aug 06, 2017
    • Chola Ms Car Insurance
      "Best support"
      0.5 5.0/5 "Blown Away!"
      Cholamandalam car insurance is providing the best support. I normally pay a premium of 18k and I normally make the payment on time. First of all its bumper to bumper for the past 5 years and the rest is unable to cover its an ordinary one. Its been 7 years now since I had opted for this policy.
      Was this review helpful? 0
      , pondicherry
      Reviewed on Feb 05, 2017
    • Chola Ms Car Insurance
      "Good Insurance"
      0.5 4.0/5 "Great!"
      When I taken my car at the time dealer had suggested a insurance from Chola. I paid around Rs.29,000 for per annum. It was a best policy it cover for whole car damages or any minor damage. It gives the policy coverage of 100% claim reimbursement and also for third party damages.
      Was this review helpful? 1
      , pune
      Reviewed on Nov 17, 2016
    • Chola Ms Car Insurance
      "Worst Insurance-Will literally Suck your blood if you Claim"
      0.5 1.0/5 "Really Bad"
      Never go for this MS Chola .You will surely repent.I too didn't head to other suggestions but to save few hundreds of Rs,If you claim they will never head.Will be settled with very low amount and very rude service in Hyderabad.Literally no customer service can help with the rude surveyor in Hyderabad.
      Was this review helpful? 1
      , hyderabad
      Reviewed on Apr 13, 2016
    • Chola Ms Car Insurance
      0.5 4.0/5 "Great!"
      I was in emergency to open the car insurance and an outlet guys made it with Cholamandalam general insurance. Without survey they made it so the premium is high however this is not a zero depreciation plan. There is a slab in giving the coverage for the car.
      Was this review helpful? 1
      , bangalore
      Reviewed on Mar 17, 2016
    • Chola Ms Car Insurance
      "Unethical Practice by Chola MS "
      0.5 1.0/5 "Really Bad"
      Chola MS doesnt got any tie up in Mumbai with Chevrolet cars for cashless settlement . In spite of that they are selling car insurance to Chevy owners in Mumbai .Which is unethical . Also their customer service is pathetic . They are trying to fool ppl .. my sincere advice to Chevy owners to avoid business with Chola MS . will go to consumer forum against them
      Was this review helpful? 0
      , mumbai
      Reviewed on Mar 08, 2016
    • Chola Ms Car Insurance
      0.5 5.0/5 "Blown Away!"
      When my car met with an accident, I came to know the service of Cholamandalam general insurance as they provided the reimbursement within one week. My car insurance is good. We got a very good response and we like their honesty. Personally we are very happy.
      Was this review helpful? 0
      , gurgaon
      Reviewed on Feb 06, 2016
    • Chola Ms Car Insurance
      "Great policy!"
      0.5 5.0/5 "Blown Away!"
      I have my car insured with Cholamandalam Insurance. Maximum of 2L can be done as coverage amount for the car insurance policy. My car dealer helped me in taking the policy with them. Once I made the payment for the insurance, they send the hard copy of the document to my communication address.
      Was this review helpful? 0
      , tiruchirapalli
      Reviewed on Feb 02, 2016
    • Chola Ms Car Insurance
      "insurance claim"
      0.5 1.0/5 "Really Bad"
      Servey service is very slow and bad after accident .surveyor not adjustment in garrage. I have some trouble. Surveyor behaves not car accident admitted in showroom on5th January still now work order not matter after the accident I saw my car sub frame badly damaged and body shop manager suggest will be sub frame changed but serveyor not is stop this reason.
      Was this review helpful? 0
      , kolkata
      Reviewed on Jan 24, 2016
    • Chola Ms Car Insurance
      0.5 4.0/5 "Great!"
      Payment is easy to make as every month I am paying through mode of ecs. Cholamandam general insurance is good in premium payment as this is flexible. Premium is somewhat high here for car insurance, I believe. So far no claims so have no idea about reimbursement.
      Was this review helpful? 1
      , raipur
      Reviewed on Dec 28, 2015
    • Chola Ms Car Insurance
      0.5 5.0/5 "Blown Away!"
      Service is best compared to other insurance companies. very fast claim settlement, many cashless garages all over India, Finally a better choice for car insurance. BEST COVERAGE BEST SERVICE LESS PREMIUM BEST CASHLESS SERVICE OPTIONS
      Was this review helpful? 3
      , chennai
      Reviewed on Dec 10, 2015
    • Chola Ms Car Insurance
      "Very good.."
      0.5 5.0/5 "Blown Away!"
      The premium is less in Cholamandalam General Insurance and car insurance is for zero dept. This zero dept is fine for car insurance comparing to other insurance providers. Zero dept is hundred percentage but in this plan, plastic materials are also been covered. Key loss is also been covered.
      Was this review helpful? 1
      , pune
      Reviewed on Oct 28, 2015
    • Chola Ms Car Insurance
      "Good "
      0.5 4.0/5 "Great!"
      With the Cholamandalam general insurance I took the car insurance. Insured value is around 9 lakhs Rupees and am happy with this. I faced the claim with them and which went good like I got around 40% as the reimbursement from them. Third party insurance got already covered with them.
      Was this review helpful? 2
      , tirupati
      Reviewed on Oct 05, 2015
    • Chola Ms Car Insurance
      "Worst Service"
      0.5 0.5/5 "Unacceptable"
      No Cashless Very late survey You will be responsible for 3rd party lose if no FIR is done or else give a clarification on 100rs stamp paer. Customer service says if you dont feel that you are liable to pay for 3 rd party dont give clarification on 100 rs stamp paper.
      Was this review helpful? 1
      , pune
      Reviewed on Sep 30, 2015
    • Chola Ms Car Insurance
      "Extremely bad"
      0.5 0.5/5 "Unacceptable"
      Extremely bad. Pathetic is the word. They will take you hard earned money in the name of insurance and when you go to claim for it first they will give you the lure of no claim bonus if you dare to claim and even if you insist for claim, they will bring in some other stuff like this is not done under their insurance period. Broad day light robbery is the only word to describe this insurance company.
      Was this review helpful? 2
      , gurgaon
      Reviewed on Aug 10, 2015
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