Bharti AXA Car Insurance Claim

Intimate the claim

If the insured vehicle is involved in an accident and you wish to avail cashless claim service, intimate the customer care service using the toll-free number 1800-103-2292. You can also email the customer care at claims@bharti-axagi.co.in for the same purpose. In this process, you have to provide adequate information such as the policy number, vehicle number or cover note number, Chassis number and engine number, the time and date of the damage or loss, the policy holders contact details, location where the incident happened, nature of the loss/ damage, extent of the loss/damage as well as the nature of injury inflicted by the accident.

Send the insured vehicle for repair

The policy holder can use the garage locator tool to find the nearest available garage where a survey will be conducted. The insured vehicle has to be taken to this authorized garage with essential documents required to initiate the claims process. The documents are as follows:

The duly filled claims form which is signed by the policy holder

1. A self-attested copy of the RC Book should be submitted - carry the original RC Book for verification.
2. A copy of the driver's license which is self-attested - carry the original driving license for verification.
3. If there has been a major accident with injury to third-party or third party property damage or if the insured vehicle has been stolen, then the Charge Sheet or FIR which has been filed with the police have to be submitted.
4. A Satisfaction Letter has to be submitted if you wish to avail the cashless claim facility at the network garages of Bharti AXA General Insurance Company. If the policyholder is a firm or corporate, then the rubber stamp/seal of the company is to be placed on the Satisfaction Letter.
5. On a case to case basis, the insurance provider may request for more documents which are to be submitted by the insured to avail this facility.

Get the Claim Settled

If the repairs are done through the cashless garage network of the insurance provider, then the Surveyor appointed by the company will inspect the extent of damage inflicted on the insured vehicle within one working day. After the assessment is completed, he/she will give a spot approval for repair of the damages. Once the repair has been done satisfactorily, the car will be handed over to the insured. Since the insurance provider has a direct tie-up with the authorized garages, all expenses will be directly settled by the company. The policy holder will only have to pay any additional amount that is not covered under the policy or if there is any non-accident related repair or service that was done.

Reimbursement Claim Process

If the insured vehicle is involved in an accident and you wish to avail cashless claim service, intimate the customer care service using the toll-free number 1800-103-2292 and register the claim. You can also email the customer care at claims@bharti-axagi.co.in for the same purpose. Once the claim is registered, the customer care executive will provide a claim registration number which you have to keep for future reference.

Once you have registered your claim, you should provide accurate information such as policy number, vehicle number or cover note number, Chassis number and engine number, the time and date of the damage or loss, the policy holders contact details, location where the incident happened, nature of the loss/ damage, extent of the loss/damage as well as the nature of injury inflicted by the accident.

Send the Car for Repair

Once the above step has been completed, you can take your car for repair at your preferred garage. Keep in mind that you should carry all necessary documents for the claims process. The survey will be done at the garage. The documents required are -

1. The duly filled claims form which is signed by the policy holder
2. A self-attested copy of the RC Book should be submitted - carry the original RC Book for verification.
3. A copy of the driver's license which is self-attested - carry the original driving license for verification.
4. If there has been a major accident with injury to third-party or third party property damage or if the insured vehicle has been stolen, then the Charge Sheet or FIR which has been filed with the police have to be submitted.
5. A Satisfaction Letter has to be submitted if you wish to avail the cashless claim facility at the network garages of Bharti AXA General Insurance Company. If the policyholder is a firm or corporate, then the rubber stamp/seal of the company is to be placed on the Satisfaction Letter.
6. On a case to case basis, the insurance provider may request for more documents which are to be submitted by the insured to avail this facility.

Claim Settlement

If your insured car is repaired at a garage preferred by you, then you can claim reimbursement on the amount spent once the repairs have been completed. It is important that the accident has been reported to the company and the company appointed surveyor has inspected the vehicle, in due time. The document that is necessary to avail the claim settlement is the original repair invoice provided by the garage and also the receipt for payment. This has to be submitted at any branch of Bharti AXA through post, courier or directly.

The money will be reimbursed to the insured within seven working days once the required documentation has been completed.

GST Update: GST of 18% is applicable on car insurance effective from the 1st of July, 2017