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Bajaj Allianz Car Insurance Claim Process

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Policy Coverage

Customer Service

Claim Experience

Cashless Garages

Overview

Bajaj Allianz offers a hassle-free and customer friendly claim settlement process. The insurance provider provides a dedicated customer service helpdesk which makes the entire claims process uncomplicated. The customer care can be contacted through the Toll free number to register a claim. Once this is done, the policy holder will receive frequent status updates on the claims procedure, through SMS.

Bajaj Allianz Car Insurance Claim

The Bajaj Allianz Car Insurance claims process can be completed in 3 easy steps, which are as follows:

  • Register the Claim

    Once an incident involving the insured car has occurred, immediately call the Bajaj Allianz customer care and register the claim using the Toll Free Number 1800-209-5858. After the claim has been registered, you will receive a Claim Reference Number which you have to know for future reference.

    If the insured vehicle has been stolen, then the policy holder should immediately report the same to the police and register a complaint in writing and then inform the insurance provider by calling the dedicated customer service helpdesk.

    If the car is not recovered within ninety days, then get a Non-traceable Report from the police station and submit the same to the insurance company. Once this is done, the claims process will be initiated by the company.

  • Send the Car for Repair

    If there has been an accident involving the insured car, the car should be taken/ towed to the nearest garage. Once the vehicle reaches the garage, the company appointed Surveyor will inspect the car and after this assessment he/she will give an approval.

  • Survey and Claim Settlement

    For the final claim settlement, necessary documents have to be submitted to the dealer/ garage along with the originals to verify the same. The originals will then be returned to the policy holder.

Documentation for Accident Claims

  • Insurance proof in the form of Cover Note or policy number.
  • A copy of the RC Book along with tax receipt. The original has to be submitted for verification purposes.
  • A copy of the Driving License of the individual driving the vehicle during the time of the incident. The original has to be submitted for verification purposes.
  • The FIR filed at the police station
  • An estimate of the cost of repairs to be provided by the garage/ workshop that is undertaking the same.
  • The receipt of payment along with the repair invoice (original). If you have opted for an authorized garage with cashless service, then only the repair invoice is required.
  • The Satisfaction Voucher/ Claims Discharge should be submitted which is signed across the Revenue Stamp placed on the document.

Documentation for Theft Claims

  • The original copy of the car insurance policy.
  • The RC Book and Receipt of Tax payment.
  • Details of previous insurance such as number of the policy, insurance provider, duration of the policy, etc.
  • The warranty card, keys to the vehicle and/or the service booklet.
  • A copy of the FIR filed at the police station with theft report
  • A copy of the letter addressed to the RTO office informing the theft, to mark the vehicle as “Non-Use”.
  • The policy holder has to provide Form 28, Form 29 and Form 30 with his/her signature and a Form 35 which is to be signed by the financer.
  • The policy holder should also submit a letter of subrogation.
  • Written consent for the agreed upon amount for claim settlement.
  • When the claim is settled in the favor of the policy holder, then the financer has to provide an NOC for the same.
  • An updated vakalatnama.
  • If any additional documents are required the same will be informed to the policy holder for submission.

Documentation for Third Party Claims

  • The signed claim form from the policy holder
  • A copy of the FIR filed at the police station
  • A copy of the driver’s license
  • A copy of the car insurance policy
  • A Copy of the RC Book of the car
  • If the insured car is registered under a company or firm then the stamp of the company is required on the original documents.

Claim Settlement

Once all damages to the insured vehicle is repaired at a preferred garage, the expenses incurred on the same are directly settled by the company to the garage.

Any policy excess amount will have to be borne by the insured. Such costs include salvage, depreciation value, non-accident repairs, etc. This is informed by the company appointed surveyor at the time of inspection.

Frequently Asked Questions (FAQs)

  1. What is spot settlement?

    In case of a minor damage or loss, the claim amount will be settled immediately through the Bajaj Allianz Mobile Settlement Service. This is called spot settlement.

  2. How to register a claim for the Bajaj Allianz Car Insurance?

    In order to register a claim you can contact the customer care at the Toll free numbers – 1800 102 5858 and 1800 22 5858 or 020-30305858 (call rates applicable).

  3. At what time can I contact the Bajaj Allianz customer care to register a claim?

    The customer helpdesk is available from 9 AM to 7 PM on weekdays and from 9 AM to 1 PM on Saturdays.

  4. What are the other information required at the time of registering a claim after an accident?

    The registration number of the other car involved in the accident, the contact details of the witnesses if available, and immediately file an FIR at a police station and inform the customer care of the same at the time of registering a claim.

  5. What are the costs that I will have to pay for if there is a claim settlement?

    The insured will have to pay for costs such as: depreciation cost, salvage value, compulsory deductibles, excess and the cost of consumables.

  6. How will a claim affect my car insurance policy renewal?

    Once a claim is filed for damages to the insured car during the policy period, the No Claim Bonus that have been accrued will be lost and will not be applicable at the time of renewal.

  7. Where can I get the claim form from?

    You can download the claim form online at the official website of Bajaj Allianz General Insurance company.

  8. Can I take my damaged vehicle to a workshop of my choice?

    Yes, you can repair your vehicle at a garage of your choice. However, the expenses will have to be paid by the insured initially. This will then be reimbursed to the insurer after the company inspects the documents and bills.

  9. Will I get the claim settled even if the accident happened in another city than from where the policy has been issued?

    Yes, the location where the accident happens is irrelevant. The policy will still cover the insured car to the extent of its terms and conditions. You can carry on with registering the claim by contacting the customer care service.

GST Update: GST of 18% is applicable on car insurance effective from the 1st of July, 2017

Claim Reviews

Page 1 of 15 1 2 3 4 5
  • Bajaj Allianz Car Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    I have a car insurance policy with Bajaj allianz from last 2 years, a premium of Rs 13000 has to be paid for this insurance policy. There was no claim experience so far with this car insurance. This policy has full coverage with 0% depreciation.
    Was this review helpful? 0
    , secunderabad
    Reviewed on Jan 03, 2019
  • Bajaj Allianz Car Insurance
    "Good Policy"
    0.5 5.0/5 "Blown Away!"
    I am having a car insurance policy with Bajaj Allianz from last 3 years, Rs 7800 has to be paid as a premium for this insurance. I have no claim experience so far with this insurance. Customer service is good as they intimate for renewing the policy. I am happy with the coverage value of this insurance.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Dec 20, 2018
  • Bajaj Allianz Car Insurance
    "Good claim experience"
    0.5 4.0/5 "Great!"
    My dealer has provided me a car insurance policy with Bajaj Allianz. I have paid the premium amount of Rs. 25000. I had a claim experience once and i have got the claim amount of 100%. This policy covers upto Rs. 5 lakhs. They have covered me a bumper to bumper facility, road side assistance and no claim bonus.
    Was this review helpful? 1
    , chennai
    Reviewed on Dec 19, 2018
  • Bajaj Allianz Car Insurance
    "Best Policy"
    0.5 5.0/5 "Blown Away!"
    This policy covers Bumper to bumper cover and cashless garage covers. It holds zero deprecation coverage Where the representative explained the policy very well . Am satisfied with premium amount which am making . Overall am satisfied with the Bajaj Allianz insurance company .
    Was this review helpful? 1
    , ahmedabad
    Reviewed on Dec 16, 2018
  • Bajaj Allianz Car Insurance
    "Low premium with better benefits"
    0.5 5.0/5 "Blown Away!"
    One more policy taken for my another car its Maruthi dezire I paid the premium around Rs. 4000 its a old car, around 6 to 7 years, I have comprehensive plan its not zero depreciation plan. The customer service is good the premium is low and the max cover is nice.
    Was this review helpful? 2
    , new delhi
    Reviewed on Dec 13, 2018
  • Bajaj Allianz Car Insurance
    "Low premium with better benefits"
    0.5 5.0/5 "Blown Away!"
    My both the polices are insured with Bajaj Allianz, I have taken one policy for my Maruthi Ciaz car, I paid the premium was around Rs. 8000, I have taken the comprehensive it covers for the loss, damage, other natural disaster, hence I am fine with them.
    Was this review helpful? 1
    , new delhi
    Reviewed on Dec 13, 2018
  • Bajaj Allianz Car Insurance
    "Good claim process with fast service"
    0.5 4.0/5 "Great!"
    The premium amt is good in Bajaj Allianz and economical too, I paid Rs. 25k for one year. I have Hyundai I ton card its 3 years old, they gave me best insured declared amount, I got the papers on time, my claim exp is good, car got damaged and replaced and gave it on time, even they have lined with many service centers.
    Was this review helpful? 0
    , bangalore
    Reviewed on Dec 05, 2018
  • Bajaj Allianz Car Insurance
    "Its Good"
    0.5 4.0/5 "Great!"
    Cost of the car policy is good in Bajaj Allianz. I have Maruthi card they best insured value based on the age. I don't have any claim experience. The insurance company gave me Rs. 2.5 lakhs for one year, third party cover and personal accidental cover is good.
    Was this review helpful? 0
    , bangalore
    Reviewed on Dec 03, 2018
  • Bajaj Allianz Car Insurance
    "GOOD SERVICE"
    0.5 4.5/5 "Excellent!"
    BAJAJ ALLIANZ LIFE INSURANCE is the insurance provider where i am holding my car insurance policy with this provider. I am holding it from past 3 years and the premium i paid 5600 rupees for my car. The policy is for fully insured for my car.
    Was this review helpful? 2
    , coimbatore
    Reviewed on Nov 23, 2018
  • Bajaj Allianz Car Insurance
    "Superb Policy"
    0.5 5.0/5 "Blown Away!"
    I selected Bajaj Allianz for my car. I chosen the company because of the lower premium rates. They have sent all my documents to my residential address. They do have regular follow up with the customer regarding the car insurance. I never had any issues with this policy. I pay the premium amount of Rs. 6300 and i have not availed the bumper to bumper facility. They have provided me the no claim bonus upto 50%.
    Was this review helpful? 2
    , bangalore
    Reviewed on Nov 01, 2018
  • Bajaj Allianz Car Insurance
    "Best policy"
    0.5 5.0/5 "Blown Away!"
    I am having a car insurance policy with Bajaj Allianz and i have taken this policy for 2 years. A premium of Rs 17000 has to be paid for this insurance policy. I have no claim experience so far with this insurance policy and this policy has full coverage with 0% depreciation.
    Was this review helpful? 1
    , nellore
    Reviewed on Oct 31, 2018
  • Bajaj Allianz Car Insurance
    "Good policy"
    0.5 4.0/5 "Great!"
    I got Car insurance from Bajaj allianz through As The premium amount is nominal one am satisfied with it , as it has low premium amount with cashless garages comprehensive cover with bumper to bumper coverage .Customer service and response is good . I pay it annually through online banking
    Was this review helpful? 1
    , vadodara
    Reviewed on Oct 17, 2018
  • Bajaj Allianz Car Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    I am having a car insurance with Bajaj Allianz from last 5-6 years, i pay a premium of more than Rs 9000. I had claimed 2 times with this insurance policy. There was no cashless garage facility provided. They covered 80% and i am happy with the coverage value.
    Was this review helpful? 2
    , hyderabad
    Reviewed on Oct 11, 2018
  • Bajaj Allianz Car Insurance
    "Best policy"
    0.5 5.0/5 "Blown Away!"
    I have a car insurance with Bajaj Allianz from last 4 years and it is a good policy to use. I pay a premium of Rs 14000 for this insurance policy. I also get no claim bonus and it is 0% depreciation, it has a full coverage and there was no claim experience so far.
    Was this review helpful? 1
    , hyderabad
    Reviewed on Oct 02, 2018
  • Bajaj Allianz Car Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    My car is insured with Bajaj Allianz from last 3 years, they charge Rs 1000 as processing charges. It has a full coverage and i pay a premium of Rs 12000 for this insurance policy. My claim experience was good with this insurance and it is 0% depreciation.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Oct 01, 2018
  • Bajaj Allianz Car Insurance
    "Good Service"
    0.5 5.0/5 "Blown Away!"
    I have a car insurance policy from the Bajaj Allainz . I am paying a premium of 18000 per year. I have claimed this policy once and the claim experience was really good. It has been a good experience with the policy and their services.
    Was this review helpful? 2
    , thane
    Reviewed on Sep 26, 2018
  • Bajaj Allianz Car Insurance
    "Good Service"
    0.5 5.0/5 "Blown Away!"
    My car is insured with the Bajaj Allianz general Insurance. I am paying a premium of 8000 rupees per year. So far there hasn't been any claim experience with the policy. I haven't faced any issues with their services.
    Was this review helpful? 2
    , thane
    Reviewed on Sep 26, 2018
  • Bajaj Allianz Car Insurance
    "Best policy"
    0.5 5.0/5 "Blown Away!"
    My car is insured with Bajaj Allianz from last 10 years and it is a good policy to use. I pay a premium of Rs 5000 for this insurance policy. I have claimed this insurance 4 years back and they covered 80% and i am happy with the coverage value of this insurance policy.
    Was this review helpful? 1
    , kolkata
    Reviewed on Sep 06, 2018
  • Bajaj Allianz Car Insurance
    "Good Policy"
    0.5 3.5/5 "Pretty good"
    My car is insured with Bajaj Allianz from last 1 year and it is a good policy to use. I am not aware of the premium amount of this insurance policy. My claim experience was good with this policy and they covered bumper to bumper damage, There was no cashless garage option.
    Was this review helpful? 2
    , hyderabad
    Reviewed on Aug 30, 2018
  • Bajaj Allianz Car Insurance
    "Good Service"
    0.5 5.0/5 "Blown Away!"
    I've been using the Bajaj Allainz Car insurance policy for a while now. I have a paid a premium of 15000 per year, the premium will be lowered after 1 year. They also offered a fair IDV value for my car. I've claimed this policy once and the whole claim process was easy and hassle free.
    Was this review helpful? 2
    , kolkata
    Reviewed on Jul 16, 2018
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