• Bajaj Allianz Car Insurance Claim Process

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    Overview

    Bajaj Allianz offers a hassle-free and customer friendly claim settlement process. The insurance provider provides a dedicated customer service helpdesk which makes the entire claims process uncomplicated. The customer care can be contacted through the Toll free number to register a claim. Once this is done, the policy holder will receive frequent status updates on the claims procedure, through SMS.

    Bajaj Allianz Car Insurance Claim

    The Bajaj Allianz Car Insurance claims process can be completed in 3 easy steps, which are as follows:

    • Register the Claim

      Once an incident involving the insured car has occurred, immediately call the Bajaj Allianz customer care and register the claim using the Toll Free Number 1800-209-5858. After the claim has been registered, you will receive a Claim Reference Number which you have to know for future reference.

      If the insured vehicle has been stolen, then the policy holder should immediately report the same to the police and register a complaint in writing and then inform the insurance provider by calling the dedicated customer service helpdesk.

      If the car is not recovered within ninety days, then get a Non-traceable Report from the police station and submit the same to the insurance company. Once this is done, the claims process will be initiated by the company.

    • Send the Car for Repair

      If there has been an accident involving the insured car, the car should be taken/ towed to the nearest garage. Once the vehicle reaches the garage, the company appointed Surveyor will inspect the car and after this assessment he/she will give an approval.

    • Survey and Claim Settlement

      For the final claim settlement, necessary documents have to be submitted to the dealer/ garage along with the originals to verify the same. The originals will then be returned to the policy holder.

    Documentation for Accident Claims

    • Insurance proof in the form of Cover Note or policy number.
    • A copy of the RC Book along with tax receipt. The original has to be submitted for verification purposes.
    • A copy of the Driving License of the individual driving the vehicle during the time of the incident. The original has to be submitted for verification purposes.
    • The FIR filed at the police station
    • An estimate of the cost of repairs to be provided by the garage/ workshop that is undertaking the same.
    • The receipt of payment along with the repair invoice (original). If you have opted for an authorized garage with cashless service, then only the repair invoice is required.
    • The Satisfaction Voucher/ Claims Discharge should be submitted which is signed across the Revenue Stamp placed on the document.

    Documentation for Theft Claims

    • The original copy of the car insurance policy.
    • The RC Book and Receipt of Tax payment.
    • Details of previous insurance such as number of the policy, insurance provider, duration of the policy, etc.
    • The warranty card, keys to the vehicle and/or the service booklet.
    • A copy of the FIR filed at the police station with theft report
    • A copy of the letter addressed to the RTO office informing the theft, to mark the vehicle as “Non-Use”.
    • The policy holder has to provide Form 28, Form 29 and Form 30 with his/her signature and a Form 35 which is to be signed by the financer.
    • The policy holder should also submit a letter of subrogation.
    • Written consent for the agreed upon amount for claim settlement.
    • When the claim is settled in the favor of the policy holder, then the financer has to provide an NOC for the same.
    • An updated vakalatnama.
    • If any additional documents are required the same will be informed to the policy holder for submission.

    Documentation for Third Party Claims

    • The signed claim form from the policy holder
    • A copy of the FIR filed at the police station
    • A copy of the driver’s license
    • A copy of the car insurance policy
    • A Copy of the RC Book of the car
    • If the insured car is registered under a company or firm then the stamp of the company is required on the original documents.

    Claim Settlement

    Once all damages to the insured vehicle is repaired at a preferred garage, the expenses incurred on the same are directly settled by the company to the garage.

    Any policy excess amount will have to be borne by the insured. Such costs include salvage, depreciation value, non-accident repairs, etc. This is informed by the company appointed surveyor at the time of inspection.

    Frequently Asked Questions (FAQs)

    1. What is spot settlement?

      In case of a minor damage or loss, the claim amount will be settled immediately through the Bajaj Allianz Mobile Settlement Service. This is called spot settlement.

    2. How to register a claim for the Bajaj Allianz Car Insurance?

      In order to register a claim you can contact the customer care at the Toll free numbers – 1800 102 5858 and 1800 22 5858 or 020-30305858 (call rates applicable).

    3. At what time can I contact the Bajaj Allianz customer care to register a claim?

      The customer helpdesk is available from 9 AM to 7 PM on weekdays and from 9 AM to 1 PM on Saturdays.

    4. What are the other information required at the time of registering a claim after an accident?

      The registration number of the other car involved in the accident, the contact details of the witnesses if available, and immediately file an FIR at a police station and inform the customer care of the same at the time of registering a claim.

    5. What are the costs that I will have to pay for if there is a claim settlement?

      The insured will have to pay for costs such as: depreciation cost, salvage value, compulsory deductibles, excess and the cost of consumables.

    6. How will a claim affect my car insurance policy renewal?

      Once a claim is filed for damages to the insured car during the policy period, the No Claim Bonus that have been accrued will be lost and will not be applicable at the time of renewal.

    7. Where can I get the claim form from?

      You can download the claim form online at the official website of Bajaj Allianz General Insurance company.

    8. Can I take my damaged vehicle to a workshop of my choice?

      Yes, you can repair your vehicle at a garage of your choice. However, the expenses will have to be paid by the insured initially. This will then be reimbursed to the insurer after the company inspects the documents and bills.

    9. Will I get the claim settled even if the accident happened in another city than from where the policy has been issued?

      Yes, the location where the accident happens is irrelevant. The policy will still cover the insured car to the extent of its terms and conditions. You can carry on with registering the claim by contacting the customer care service.

    GST Update: GST of 18% is applicable on car insurance effective from the 1st of July, 2017

    Claim Reviews

  • Page 1 of 12 1 2 3 4 5
    • Bajaj Allianz Car Insurance
      "Good insurance"
      0.5 4.5/5 "Excellent!"
      I have taken the car insurance with Bajaj Allianz General Insurance through online channel. The customer service was good. I did a comparison and found the offers are best with them. The premium and benefits are good compared with other insurance companies. I paid 6,850 rupees per annum.
      Was this review helpful? 0
      , secunderabad
      Reviewed on Feb 20, 2018
    • Bajaj Allianz Car Insurance
      "Best insurance policy"
      0.5 4.0/5 "Great!"
      I have taken a Car Insurance with Bajaj Allianz.The premium amount is 16,000 i pay it through online payments.The policy coverage amount is five lakhs and its covered 100% of the value and its a zero depreciation. The customer service is good.
      Was this review helpful? 0
      , new delhi
      Reviewed on Feb 13, 2018
    • Bajaj Allianz Car Insurance
      "Better policy to use"
      0.5 5.0/5 "Blown Away!"
      Insured my car from BAJAJ ALLIANZ GENERAL INSURANCE company and I have paid Rs,7000 to renew the policy this year, but they have charged the penalty because I missed to renew the policy before the due date. The plan benefits and the policy coverage is good with the BAJAJ ALLIANZ GENERAL INSURANCE company.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Feb 13, 2018
    • Bajaj Allianz Car Insurance
      "Best Policy"
      0.5 4.0/5 "Great!"
      My dealer have suggested me to take Bajaj Allianz for my creta car. I purchased the vehicle for the cost of Rs.14 lakhs , they gave me the IDV value around Rs. 3.20 lakhs. The premium was economical they gave road side assistance, third party cover for the natural calamities and man made. I hope they got tie up with good garages as well.
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 06, 2018
    • Bajaj Allianz Car Insurance
      "Good "
      0.5 4.0/5 "Great!"
      I have insured my car with the Bajaj Allianz general insurance company. Response is good one for me with them and the customer service is good too. I have not faced any such claims with them till now. Its not a zero depth coverage.
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 02, 2018
    • Bajaj Allianz Car Insurance
      "Need to improve customer service"
      0.5 1.0/5 "Really Bad"
      I have taken a Car Insurance with Bajaj Allianz for last few years back,i pay a premium amount of 6000 per annum,I have no claim experience with ill fate they give good policy coverage amount,it would be great if they improve customer service.
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 02, 2018
    • Bajaj Allianz Car Insurance
      "Good policy"
      0.5 5.0/5 "Blown Away!"
      I have taken the car insurance from BAJAJ ALLIANZ GENERAL INSURANCE. The yearly premium amount is 25000. The policy benefits include bumber to bumber, zero depreciation, cashless garage and road assistance. Its a good policy. First premium paid at the showroom itself.
      Was this review helpful? 0
      , secunderabad
      Reviewed on Feb 01, 2018
    • Bajaj Allianz Car Insurance
      "Good insurance"
      0.5 5.0/5 "Blown Away!"
      I have my car insurance with Bajaj Allianz for the 3 years. It was suggested by the dealer. They are giving bumper to bumper which was good. The customer service was up to the mark. The claim process was good. I am satisfied with the policy coverage. I am paying Rs.16,000 as a yearly premium.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jan 27, 2018
    • Bajaj Allianz Car Insurance
      "Good IDV"
      0.5 5.0/5 "Blown Away!"
      I have been paying a dues of Rs.19000 for this Car Insurance and they have given me a coverage of Rs.5.50 Lakhs. This I feel is a good IDV to have, the major reason for me to choose the product. The cashless garages option with them is quite fascinating and easy to use.
      Was this review helpful? 0
      , new delhi
      Reviewed on Jan 24, 2018
    • Bajaj Allianz Car Insurance
      "Good policy to use"
      0.5 5.0/5 "Blown Away!"
      I have paid Rs, 22000 to renew the car insurance policy with the bajaj allianz general insurance company,. The customer support service is good with the bajaj, they give intimations on time to renew the policy before the due date. The coverage is good with this policy.
      Was this review helpful? 0
      , pune
      Reviewed on Jan 24, 2018
    • Bajaj Allianz Car Insurance
      "Average service"
      0.5 3.0/5 "Satisfactory"
      I had taken a car insurance with Bajaj Allianz. The customer service is very quick in resolving any kind of issues.I pay a premium amount of 15,000.I have taken this policy last six years.The policy coverage is 80%.I have no claim experience with them.I feel the premium amount is high as compared to others.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jan 19, 2018
    • Bajaj Allianz Car Insurance
      "Good insurance policy"
      0.5 4.0/5 "Great!"
      I have a car insurance with Bajaj general insurance from last 2 months and it is a good insurance policy to use. This policy has to be renewed every year and i am not sure with the premium amount. I do not have claim experience so far with this insurance. I am happy with the coverage and benefits of this policy.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jan 17, 2018
    • Bajaj Allianz Car Insurance
      "Excellent"
      0.5 4.0/5 "Great!"
      I have insured my car with the Bajaj allianz general insurance company and I have not faced any claims as such. I would like to say that the response is good one with them and I am really happy with the way their customer service functions......
      Was this review helpful? 0
      , mumbai
      Reviewed on Jan 12, 2018
    • Bajaj Allianz Car Insurance
      "Recommedable insurance"
      0.5 5.0/5 "Blown Away!"
      I have taken a car insurance from BAJAJ ALLIANZ GENERAL INSURANCE. The premium amount is 16000. The provide bumber to bumber. Twice i had claimed the insurance. My experience was good, full repair and replacement of vehicle was done. I can recommend this insurance to others.
      Was this review helpful? 0
      , kolkata
      Reviewed on Jan 09, 2018
    • Bajaj Allianz Car Insurance
      "Average service"
      0.5 1.0/5 "Really Bad"
      I have taken a Car insurance with Bajaj Allianz.The premium amount is 16,000 paid once in year.I have very a claim experience with them,they had asked to me to pay the amount soon after the accident and did not cover a good amount,they made me to wait for so many days to to call the agent number of times i am not happy with the service.
      Was this review helpful? 0
      , chennai
      Reviewed on Jan 09, 2018
    • Bajaj Allianz Car Insurance
      "Good insurance policy"
      0.5 5.0/5 "Blown Away!"
      I have a car insurance with Bajaj Finance from last 2 years and it is a good insurance policy to use. This policy has to be renewed every year and i pay a premium of Rs 13000 for this insurance. I had a very good claim experience, they covered bumper to bumper I am happy with the coverage and benefits of this policy.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jan 08, 2018
    • Bajaj Allianz Car Insurance
      "GOOD SERVICE"
      0.5 4.0/5 "Great!"
      I have directly taken a car insurance service from Bajaj ,the documents procedure was easy. The payments where through online also the staffs of Bajaj was friendly in approach during the process ,it was good experience with Bajaj car insurance department.
      Was this review helpful? 1
      , hyderabad
      Reviewed on Dec 28, 2017
    • Bajaj Allianz Car Insurance
      "Good insurance policy"
      0.5 4.0/5 "Great!"
      I have a Car insurance with Bajaj Allianz from last 2 years and it is a very good insurance policy to use. This policy has to be renewed every year and i pay a premium of Rs 25000 for this insurance. I had a claim experience with this insurance and it was very good, they covered 60% which is satisfactory. I am happy with the coverage and benefits of this policy.
      Was this review helpful? 0
      , new delhi
      Reviewed on Dec 26, 2017
    • Bajaj Allianz Car Insurance
      "Great"
      0.5 4.0/5 "Great!"
      I have car, which got insured with the Bajaj allianz general insurance company. I would like to say that the customer service is good one with the Bajaj allianz and the premium is around 6600 Rupees, also am really happy with them till now.
      Was this review helpful? 0
      , new delhi
      Reviewed on Dec 23, 2017
    • Bajaj Allianz Car Insurance
      "Good insurance policy"
      0.5 4.0/5 "Great!"
      I was having Car insurance with Bajaj from 1 year and it was a good insurance policy to use. I pay a premium of Rs 24000 for this insurance and i do not have claim experience and i have not taken a cashless garage. They cover only from bumper to bumper. I am okay with the coverage and benefits of this policy.
      Was this review helpful? 0
      , chennai
      Reviewed on Dec 22, 2017
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