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Car Insurance Claim Settlement In Case of Total Loss

A lot of times, people find themselves in a complicated situation when their vehicle is seriously damaged or destroyed. The real challenge is when the sum assured by an insurance company is lesser than the actual losses incurred. This is because the insurance company never provides coverage only to the extent of the Insured Declared Value of the vehicle. To understand the concept better, let’s understand when a vehicle is considered to be in a state of total loss.

Total Loss:

In case of a total loss of a vehicle, the overall cost of repair and retrieval of the vehicle exceeds 75% of the Insured Declared Value (IDV) of the vehicle. In such a case, the insurance company reimburses the current IDV of the vehicle minus the amount of compulsory excess. The vehicle owner needs to shift the vehicle salvage to the insurer’s suggested premise and transfer the ownership of the damaged vehicle to the insurer. The insurance company may also direct the insured to get the registration of the vehicle cancelled from the RTO.

Constructive Total Loss:

In case of a constructive total loss of the vehicle, the total cost of retrieval of the vehicle exceeds its current market value. In such cases, it is practically not feasible for the insurance company to go for the retrieval and they treat the claim as a total loss. The policyholder in case of a constructive total loss gets the current IDV of the vehicle as reimbursement from the insurance company.

Insured Declared Value And Total Loss:

The Insured Declared Value of any vehicle is determined by subtracting the applicable depreciation from the ex-showroom price of the vehicle at the time it was insured. The IDV of a vehicle is determined at the beginning of each policy period.

Calculation of IDV:

Insured Declared Value (IDV) = Manufacturer's listed selling price of the vehicle + Total value of accessories – Depreciation applicable based on age of the vehicle

The manufacturer’s listed selling price includes the original cost of the vehicle + state taxes + duties/ cess, and other taxes. However, it does not include the cost of vehicle registration. For example, if two years ago a car was purchased for Rs.5 lakh and the cost for the same car is now raised to Rs.5,20,000, the IDV will be computed based on depreciation applicable on the current value, i.e. Rs. 5,20,000. On the other hand, if the price of the same car is now reduced by Rs.20,000, the IDV will be calculated on the selling price of Rs.4,80,000.

For the purpose of insurance claim, the rate of depreciation for different car parts is as follows:

Car Parts Rate of Depreciation
Paint work 50% (if a consolidated amount is charged for painting, the cost of painting material is considered to be 25% of the total cost)
Nylon, rubber, plastic parts, batteries and airbags, tires and tubes 50%
Fiberglass components 30%
Glass components No depreciation

For calculation of IDV, the depreciation is charged based on the age of the vehicle on the following basis:

Age of the Vehicle Depreciation Rate for Calculating IDV
New Vehicle (Before purchase) 5%
Below 6 months 5%
6 months to 1 year 15%
1 year to 2 years 20%
2 years to 3 years 30%
3 years to 4 years 40%
4 years to 5 years 50%
Above 5 years (model is obsolete) determined mutually between vehicle owner and insurance company

After a car passes the age of 5 years, the sum to be insured for the vehicle is determined after an assessment. This assessment can be done by an authorised car dealer, surveyor, or an authorised used car dealer.

Replacement of Car In Case of Total Loss:

As explained above, the insurance company is not liable to reimburse any amount more than the IDV determined for a vehicle. In case of total loss of the car, the same rule will be applicable. Your car insurance policy may not get your damaged car completely replaced but it can surely help you minimise the losses. With the reimbursement received you may add some extra amount and get yourself a new car.

GST Update: GST of 18% is applicable on car insurance effective from the 1st of July, 2017

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Car Insurance Reviews

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  • New India Car Insurance
    "Good in claim settlement"
    0.5 5.0/5 "Blown Away!"
    Last year I met with an accident, they done it very well. My car front bumper and radiator was damaged, I got the cash less garages the just taken one week of time to reflect the issue. I paid the premium of 11,000 for zero depreciation plan its fully covered.
    Was this review helpful? 0
    , ghaziabad
    Reviewed on Jul 19, 2019
  • ICICI Lombard
    ICICI Lombard Car Insurance
    "Premium should be reduced"
    0.5 5.0/5 "Blown Away!"
    I took car policy from ICICI Lombard, the policy cost is bit higher compared to others. I paid premium around Rs. 18,000 for one year comprehensive plan. It would be great if they reduced the cost of the premium so that many customer can avail their service.
    Was this review helpful? 0
    , noida
    Reviewed on Jul 19, 2019
  • New India Car Insurance
    "Needs improvement on the claim process"
    0.5 4.0/5 "Great!"
    I had chosen New India Assurance for my car insurance because I know a employee so I get some waiver off on the premium. I had claims on my previous car and the experience was not good. They need to improve on the benefits because I need to pay first for the cliam process then they send a cheque after 1 or 1.5 months that too after analyzing. I get 80% and sometimes 85% of the claim.
    Was this review helpful? 0
    , gurgaon
    Reviewed on Jul 19, 2019
  • New India Car Insurance
    "Good Experience"
    0.5 5.0/5 "Blown Away!"
    I purchased zero depreciation car insurance with New India Assurance, the cost is reasonable. Last year I paid the premium of Rs. 14,000 for one year policy its for four years old car. They got tie up with many service centers, the service is good I can reach at any time.
    Was this review helpful? 0
    , mumbai
    Reviewed on Jul 18, 2019
  • Royal Sundaram Car Insurance
    "Useful Policy"
    0.5 5.0/5 "Blown Away!"
    My agency people where i took the car, they have proposed the policy from Royal Sundaram. I paid the premium amount of Rs. 13K nearly. My claim experience is very good and they have processed the claim within 1 day and its a 100% covered policy and i didn't pay anything from my pocket.
    Was this review helpful? 0
    , coimbatore
    Reviewed on Jul 18, 2019
  • United India Car Insurance
    "For new car, don't go for it"
    0.5 4.0/5 "Great!"
    The amount they are charging is less thats the reason i opted the car insurance policy from united India. I pay the premium amount of Rs. 2500. This is a third party insurance policy. Through consultancy, i used to renew my policy. I have not applied for any claim so far.
    Was this review helpful? 0
    , bangalore
    Reviewed on Jul 16, 2019
  • HDFC Ergo Car Insurance
    "Whichever policy, Go for Zero dept"
    0.5 4.0/5 "Great!"
    My car insurance policy was with HDFC ergo because it was recommended by my dealer. I had claim experience and it was cashless and good. I did not pay anything from my pocket within 3 days, they have processed the claim and handed over my vehicle. It was a zero depreciation policy.
    Was this review helpful? 0
    , greater noida
    Reviewed on Jul 15, 2019
  • ICICI Lombard Car Insurance
    "Good policy "
    0.5 3.0/5 "Satisfactory"
    Every time, i used to visit their showroom to renew my car insurance policy. I'm receiving the no claim bonus. This is a bumper to bumper covered policy. I pay the premium amount of Rs. 10000 and I'm not sure about the IDV value. They are providing the hard copy of the documents immediately. I do not have any claim experience.
    Was this review helpful? 0
    , greater noida
    Reviewed on Jul 15, 2019
  • HDFC Ergo Car Insurance
    "Good"
    0.5 4.0/5 "Great!"
    HDFC ERGO GENERAL INSURANCE is the company where I have taken the car insurance policy for life time policy, the premium amount is nominal I use to yearly basis. I use to do payment through an online. Their service is good. They used to process the claim as soon as possible and they will take care of the claim.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jul 13, 2019
  • Royal Sundaram Car Insurance
    "Should be transparent"
    0.5 1.0/5 "Really Bad"
    I met with an accident, I had to get it claim because I have Royal Sundaram car policy it was bumper to bumper at the time of enrollment they said its fully covered. But when I went for the claim, the insurer said car engine was not covered. Then I fought with Royal sundaram Insurance company. They quoted 1.40 lakh claim value and they made me to pay Rs. 70,000 from my end. However the additional cost of engine protection is just around Rs. 400 but I paid the premium of Rs. 20,000. I am very disappointed with them because they are not transparent. So I suggest to all, before going policy make sure whether its fully covered.
    Was this review helpful? 0
    , chennai
    Reviewed on Jul 13, 2019
  • Royal Sundaram Car Insurance
    "Policy not up to the mark"
    0.5 3.5/5 "Pretty good"
    The policy was overall good but end of the day i was not satisfied with the policy. When i purchase the policy, they said its a zero depreciation policy and its nil dept. But when i applied the claim, they have given me a claim only for 50%. In that, my car steering was not covered, Some engine parts and bumper was not covered.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jul 13, 2019
  • New India Car Insurance
    "GOOD"
    0.5 4.0/5 "Great!"
    I have bee using the car insurance policy with NEW INDIA ASSURANCE where the customer support is prompt by giving the information regrading the policy expiry date. I had no claim also the IDV value is good provided with the insurance policy.
    Was this review helpful? 0
    , mumbai
    Reviewed on Jul 10, 2019
  • ICICI Lombard Car Insurance
    "GOOD"
    0.5 4.0/5 "Great!"
    I have purchased the two wheeler insurance policy with the ICICI LOMBARD GENERAL INSURANCE where i had no claim experience with the policy. The premium paid was nominal also the IDV value is good with the policy. The service is good with the policy.
    Was this review helpful? 0
    , bangalore
    Reviewed on Jul 10, 2019
  • National Insurance Car Insurance
    "Good Claim Experience"
    0.5 4.0/5 "Great!"
    I believe the premium is lesser for National Insurance car policy and they have good claim ratio when compared to private sector but the service needs to be improved. I done a claim there a small damage within a week time they came and took the details and within 15 days I got the reimbursement. I paid last premium of Rs. 10,461 for my Maruthi Baleno car.
    Was this review helpful? 0
    , pune
    Reviewed on Jul 09, 2019
  • Oriental Insurance Car Insurance
    "GOOD"
    0.5 4.0/5 "Great!"
    I am using the policy since from last 2 years with ORIENTAL INSURANCE where they have given coverage is for bumper to bumper. The premium paid was nominal and the IDV value was good also there was a road side assistance. No claim bonus is there with the policy.
    Was this review helpful? 0
    , new delhi
    Reviewed on Jul 08, 2019
  • Bajaj Allianz Car Insurance
    "Good policy"
    0.5 4.0/5 "Great!"
    When i purchased my new car, i have bought the car insurance from Bajaj Allianz. I have made th premium amount of Rs. 33000 for the coverage amount of Rs. 9 lakhs. I do not applied for any claim till now. For the premium amount has taken along with the loan amount.
    Was this review helpful? 0
    , kochi
    Reviewed on Jul 06, 2019
  • New India Car Insurance
    "Need to improve the service"
    0.5 4.0/5 "Great!"
    Taken my car insurance from New India. My dealer has given the policy with them and I'm continuing with the same company. I pay the premium amount of Rs. 16000 for the coverage amount of Rs. 7.50 lakhs. I haven't got my no claim bonus. When i informed about the same, they were not ready to provide proper response.
    Was this review helpful? 1
    , kochi
    Reviewed on Jul 06, 2019
  • National Insurance Car Insurance
    "Excellent car insurance policy"
    0.5 4.5/5 "Excellent!"
    I went to the dealer and he had a tie up with the National Insurance company hence i have chosen them. I paid the premium amount of Rs. 22000. They have provided me a coverage amount of Rs. 4 lakhs. They have provided me a hard copy of the documents. Its a zero depreciation policy. I get a facilities of no claim bonus, roadside assistance.
    Was this review helpful? 0
    , rewari
    Reviewed on Jul 05, 2019
  • HDFC Ergo Car Insurance
    "GOOD"
    0.5 4.0/5 "Great!"
    HDFC ERGO GENERAL INSURANCE is the company where i am using the car insurance policy since from last 6 months also the premium paid was nominal added on that the IDV value is nominal with the policy. The policy coverage is for bumper to bumper with the policy.
    Was this review helpful? 0
    , jamnagar
    Reviewed on Jul 05, 2019
  • review Car Insurance
    "EXCELLENT"
    0.5 5.0/5 "Blown Away!"
    I have been using the car insurance policy with the BHARTI AXA GENERAL INSURANCE where i have no claim experience also the premium paid was nominal also the IDV value was good with the policy. The policy coverage is for full also it is a good policy.
    Was this review helpful? 0
    , new delhi
    Reviewed on Jul 05, 2019
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