Bajaj General Car Insurance Customer Care

Digital Support Channels for Car Insurance Policyholders 

Bajaj General Insurance has built a range of digital tools so that car insurance customers can manage their policies, raise claims, and seek assistance without needing to call or visit a branch. 

The Bajaj General App 

Download the official mobile app to access the following services directly from your smartphone: 

• Motor OTS Claims: Submit and track motor insurance claims for amounts up to Rs.30,000 through the app's Over-the-Spot settlement feature. 
• Policy Management: Add, view, and manage all your insurance policies in one place. 

BOING — WhatsApp 

BOING is Bajaj General's AI-powered WhatsApp chatbot that provides round-the-clock assistance. Simply send a ‘Hi’ to 75072 45858 on WhatsApp to get started. BOING can help you with: 

• Policy queries: Get instant answers about your car insurance cover and terms. 
• Claim status: Check where your motor insurance claim currently stands. 
• Renewals: Receive renewal reminders and complete the process digitally. 
• Document requests: Request policy copies and supporting documents. 

Social Media Channels 

• X: @bajajgeneral 

• Facebook: BajajGeneralIns 

• Instagram: bajajgeneralinsurance 

Car Insurance Claim Support 

Bajaj General Insurance provides multiple ways to initiate and track a motor insurance claim. Whether your vehicle has been involved in an accident, suffered damage, or been stolen, here is how the claim support works.

Ways to Initiate a Car Insurance Claim 

• By Phone: Call the 24×7 toll-free helpline on 1800-209-5858 to report your claim immediately after an incident. 
• Via the App: Use the Bajaj General mobile app to file a Motor OTS claim for eligible amounts up to Rs.30,000. 
• Online Portal: Log in to the online customer portal to raise and monitor your claim at any time. 
• At a Branch: Visit your nearest Bajaj General branch with your policy documents and a completed claim form. 
• Via Email: Send your claim details and documents to careforyou@bajajgeneral.com. 

Finding a Network Garage Near You 

Bajaj General has a wide network of authorised cashless garages across India. You can locate the nearest network garage using the Branch and Locator tool on the official website. 

Choosing a network garage allows you to benefit from cashless repair services, where the insurer settles repair costs directly with the garage. 

Roadside Assistance 

For on-road emergencies such as a breakdown, flat tyre, or battery failure, call the dedicated 24×7 Roadside Assistance helpline on 1800-103-5858. This service is available at any hour across India.

Grievance Redressal Process for Car Insurance Customers 

The grievance redressal process that is followed is mentioned below: 

• Level 1 - Raise a Complaint Through Standard Channels: Contact the customer care team via any of the channels available through toll-free helpline, email, the BOING chatbot, or by visiting your nearest Bajaj General branch. The dedicated servicing team will work to resolve your concern at this stage. 
• Telephone: 1800-209-5858  
• Email ID: careforyou@bajajgeneral.com 

• Level 2 - Escalate to the Grievance Redressal Officer: If you are dissatisfied with the response at Level 1, you can escalate your concern to the Grievance Redressal Officer, Mr. Jerome Vincent, who handles unresolved complaints formally and objectively. 
• Email ID: ggro@bajajgeneral.com 

• Level 3 - Write to the Head of Customer Service: Should you remain unsatisfied after Level 2, you may write directly to the Head of Customer Service. This is the final internal escalation point before approaching an external body. 
• Email ID: head.customerservice@bajajgeneral.com 

• Insurance Ombudsman - External Escalation: If the matter remains unresolved after exhausting all three internal levels, you have the right to approach the Insurance Ombudsman. The Ombudsman is an independent body established by IRDAI to adjudicate on insurance-related complaints at no cost to the policyholder. 

Online Services Available for Car Insurance Customers 

Bajaj General provides several online self-service tools so that policyholders can manage their car insurance needs at their convenience. 

Key Online Services 

• Online Car Insurance Renewal: Renew your motor insurance policy instantly through the website or app without any paperwork. 

• Online Claim Intimation: Notify Bajaj General of a claim online, available for motor and health insurance. 
• Policy Check: Verify your existing policy details through the customer portal. 
• E-Insurance Account: Access and manage your policy in electronic form through the e-Insurance account feature.
• E-Card Download: Download your digital insurance card for easy reference during inspections or emergencies.
• Unclaimed Amount Check: Search for any unclaimed amounts linked to your policy through the portal.
• Branch and Garage Locator: Find your nearest Bajaj General branch or network garage using the built-in locator tool.

Why Choose Bajaj General for Car Insurance Support? 

Some of the main reasons to select Bajaj General for car insurance support are mentioned below: 

• ISO Certified 
• Fast resolutions 
• Wide network 
• Digital first