SBI Mutual Fund Customer Care Number (Toll Free)
State Bank of India (SBI) Mutual Fund AMC is a joint venture between Amundi and SBI and is one of the largest MF houses in India serving a large number of customers. The mutual fund house boasts of having a dedicated group of customer care employees who are available to help you with any mutual fund-related queries.
Given below are the ways through which you can get in touch with a SBI Mutual Fund customer care executive including the customer care numbers you can use for contacting.
Toll-free number | 1800 209 3333/1800-425-5425 |
If called from overseas | +91-22-62511600 / +91-80-25512131 |
Branch Timings | 9:30 AM - 6:00 PM (Monday - Friday) 10:00 AM - 5:00 PM (Saturday - 1st, 3rd and 5th) |
Email ID | customer.delight@sbimf.com |
SMS service | SMS 'SBIMF' to 7065611100 |
SBI AMC Registered Office Address
SBI Funds Management Limited.
9th Floor, Crescenzo,
C-38 & 39, G Block,
Bandra-Kurla Complex, Bandra (East),
Mumbai-400051
Board Line: +91 22 61793000
SBI AMC- Registrars Corporate Office Address
Computer Age Management Services Limited,
Rayala Towers, 158, Anna Salai, Chennai – 600002.
Contact :+91 044-30407236 | Fax: +91 044-30407101
Email ID: enq_L@camsonline.com
Process for Redressal of Investors Grievance
In case your complaint is not resolved you can get in touch with the mutual fund house at multiple points to get it addressed. There are up to three levels through which you can get your issue resolved. They are given below:
Level 1
Contact Information for SBI Mutual Fund Customer Service
Toll-Free Numbers:
- 1800 209 3333
- 1800 425 5425
Non Toll-Free Numbers:
- +91 22 6251 1600
- +91 80 2551 2131
(Local charges applicable)
Timings:
- Monday to Saturday
- 9:30 AM to 6:30 PM
Email:
Branches / Investor Service Centers:
You can visit any of the branch offices nearest to you. The trained customer service staff will be happy to assist you. For a list of branch offices, please refer to the official website.
Level 2
Escalation Contact:
If you are not satisfied with the response or resolution provided, you may contact the Investor Relations Officer of SBI Mutual Fund:
Name: Mr. C.A. Santosh
Phone Number: (022) 6179 3000
Email ID: headcustomerservice@sbimf.com
Level 3
If your complaint hasn't been resolved to your satisfaction, you can escalate the matter by contacting our Vice President of Customer Service:
Contact Person: Mr. Danish Kazi
Email: vpcustomerservice@sbimf.com
Additional Steps in the Event of a Complaint
The investor can speak with Mr. C.B. Gopalakrishnan, the Senior VP of Operations and Customer Service at SBI MF AMC, if they have filed a complaint with SBI Mutual Fund Customer Service and are not happy with the response they received. He can be contacted via email at svpoperations@sbimf.com, which is his official address.
Escalation to the Regulator (SEBI):
If you are not satisfied with the response from SBI Mutual Fund, you have the option to file your grievance with SEBI through their portal at scores.gov.in or by writing to any SEBI office. For any inquiries, feedback, or assistance, you can reach SEBI's Toll-Free Helpline at 1800 22 7575 or 1800 266 7575.
Online Dispute Resolution via Conciliation/Arbitration (Smart ODR)
Initially, you should address your grievance by lodging a complaint directly with SBI Mutual Fund (Refer to Level A). If the issue is not resolved to your satisfaction, you can escalate it via the SCORES Portal, following the guidelines provided (Refer to Level B). If all avenues for resolution have been exhausted and you remain dissatisfied with the outcome, you may opt for online dispute resolution through Conciliation/Arbitration on the SMART ODR Portal at smartodr.in.
FAQs on SBI Mutual Fund Customer Care Number
- How can I get in touch with SBI Mutual Fund?
Please leave a message on 1800 270 0060, and the MF house will contact you back. You can also talk to an SBI AMC customer care executive on WhatsApp.
- How can I view the information of my SBI mutual fund?
Enter your folio number to obtain a complete statement, which will be sent to your registered email address. Page No. Please be aware that if your email address is not on file with us, you will not be able to utilise this feature. To register your email address, click this link.
- Can I make a Rs.1000 monthly SIP SBI investment?
Indeed, you are able to finance an SBI mutual fund SIP with Rs. 1,000 a month.
- For SBI mutual funds, where can I file a complaint?
If you're not happy with SBI Mutual Fund's answers, you can file a complaint with SEBI at scores.gov.in or by writing to any of the agency's offices. Contact SEBI at 1800 22 7575 or 1800 266 7575 if you need assistance.
- Are mutual funds completely secure?
Investments in mutual funds are always risky, and since your returns are dependent on the market, no AMC can ensure the security of your money. Mutual Fund Plans are not products with guaranteed or assured returns.
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