CIBIL Customer Care - Complete information

• CIBIL customer care number: You can call the CIBIL customer care with your suggestions, problems, questions, and complaints. You can call the CIBIL customer care number (+91)22-6140-4300. This helpline is functional on weekdays Monday to Saturday from 10:00 AM to 6:00 PM.
• CIBIL email ID for complaints: Many customers find it practical to contact CIBIL customer care services by email because emails can be sent at any time of the day. Anyone experiencing a problem is welcome to contact CIBIL customer support via email. You can send your complaints to CIBILinfo@transunion.com.

How to File a CIBIL Complaint Online?

Follow the instructions below to file a CIBIL complaint online: 

• Step 1: Log in to your myCIBIL account Visit the official CIBIL website and sign in to your myCIBIL account. If you do not already have an account, you will first need to register and create one.
• Step 2: Access your credit report After logging in, go to your dashboard and open your credit report to review the information listed.
• Step 3: Navigate to the dispute section Locate the dispute centre or dispute option available within the credit report section to raise a dispute.
• Step 4: Select the information you want to dispute Choose the section where you have identified incorrect information. This includes account details, personal information, contact details, employment information, or enquiry records.
• Step 5: Submit the dispute request Enter the correct details and submit the dispute form online. You can raise disputes for multiple items in the same request if needed.
• Step 6: Verification with the lender Once the dispute is submitted, CIBIL forwards the request to the bank or financial institution that originally reported the information.
• Step 7: Review by the credit institution The lender reviews the dispute and verifies whether the information reported is correct or needs to be modified.
• Step 8: Update and resolution If the lender confirm that the information is incorrect, the credit report is updated accordingly. If the information is verified as accurate, no changes are made. The final status of the dispute is then updated in your account. 

Resolution timeline: 

The dispute resolution process usually takes up to 30 days, depending on the time taken by the reporting lender to verify the information.   

CIBIL Customer Care Online Support

In addition to calling the CIBIL customer service line, sending an email, or you can also visit the official TransUnion CIBIL website to do the following tasks:

• KYC submission: You can contact CIBIL to submit your KYC documents on the CIBIL official website if you are unable to verify online.
• Lender/ Account Information: For any information on the lender and the account against which a loan was issued, you can get in touch with CIBIL.
• Correct Credit Report: In case your Credit Report contains any errors, you can submit a dispute form online.
• FAQ section: If your question isn't answered in the FAQs section, you can fill out the necessary forms on the TransUnion CIBIL website and send a letter to the CIBIL customer service. The Frequently Asked Questions (FAQ) section of CIBIL contains answers to the most common queries or questions.

Customer Care & Grievance Resolution at CIBIL

You can raise your concern via the CIBIL Escalation or Grievance Desk if you are dissatisfied with the response you've received from the CIBIL customer care department. The three steps for handling grievances are:

CIBIL Customer Care Office Address

You can write letters or visit them at the official corporate address given below:

• You can write to the CIBIL corporate office and submit your grievances, problems, and inquiries. CIBIL also offers the option to send any feedback or suggestions you may have.
• For a face-to-face meeting, you could even decide to go to the corporate headquarters. The office is only open from 10:00 AM to 6:00 PM during the weekdays (Monday through Friday)

Guidelines for Consumers Visiting the CIBIL Office:

There are certain documents you need to provide when you visit the CIBIL office. The list is given below:

1. For Individual customers visiting the CIBIL corporate office, you need to have documents that verify your identity. You can use photocopies of your Passport, Voter ID, PAN card, and Driving License as proof.
2. For Government Bodies or Public Sector Units, you will need to submit a copy of the PAN card of the Government entity or the authorized signatory. Alternatively, a copy of the Passport or driving License of the authorized signatory submitting a request for CIBIL Company Credit Report (CCR) will also be accepted.
3. For Corporate Entities, both Private and Public Limited Companies, you will need the copies of PAN card of the corporate entity (attested by the CS) or of the authorized signatory submitting for the CCR. You can also submit a copy of the driver's license or the Passport of the authorized signatory.
4. For Partnership Firms, you will need to submit a copy of the Trust's PAN card or the PAN of the trustee who wants the CIBIL CCR.
5. For Proprietorship Firms, you need to provide a copy of the PAN card of the proprietor.
6. For Registered Society, you will need a copy of the PAN card of HUF or the PAN card of Karta
7. For HUF (Hindu Undivided Family) you must provide a copy of the PAN of HUF or the PAN card of Karta
8. For Entities created by Statues except for the regulators, you need to submit copies of the PAN card of the entity or the authorized signatory requesting a CCR. You can also submit a copy of the authorized signatory's Passport or driver's license.
9. For an Unincorporated Association or a body of individuals (AOP) like Self-Help Groups (SHGs), you will need a list of authorized signatories along with their specimen signatures. You will also need to submit a copy of the authorized signatory's PAN card.
10. For Trusts you will need a copy of the PAN card of the Trust or the Trustee (submitting a request for CCR. You can also use a copy of the Trustee's Passport or driving license.

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