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Capital First has recently merged with IDFC Bank and is known as IDFC First Bank now. Customers who wish to avail a personal loan from Capital First or have an existing loan can contact the customer care unit of the bank at 1860 500 9900 from Monday to Saturday between 9:00 a.m. and 8:00 p.m. To check the status of their personal loan, customers can contact the customer care unit at 1800 103 2791
To check the status of their personal loan or to avail a personal loan, customers can dial 1800 103 2791 or for any other query, grievance or feedback related to personal loans, customers can dial 1860 500 9900
Listed below are the key functions customers can carry out on the Capital First customer portal:
If a Capital First personal loan customer wishes to get in touch with the customer care unit via email to register a complaint, make a suggestion, or query, they can do so by writing to customer.care@idfcfirstbank.com.
If you are not fully satisfied with the resolution of a certain issue, you can directly escalate the issue and get in touch with the Principal Nodal Officer of IDFC First Bank, Ms. Tina Arora. You can do either of the things mentioned below:Â
1) Send an email: You can send an email to her at PNO@idfcfirstbank.com.Â
2) Call: You can also get in touch with the PNO over the telephone through this number – 1800 419 2332.Â
Listed below are the main branches of Capital First in India: (Visit us between Monday to Saturday 9:30 AM to 4:30 PM, Branch will remain closed on 2nd and 4th Saturday and on respective State Holidays)
| City | Branch Address |
|---|---|
| Ahmedabad | 111- 113, 1st Floor- Devpath Building Off C G Road Behind Lal Bungalow, Ellis Bridge, Ahmedabad, Gujarat Capital First Ltd., 2nd Floor, Shanti Annexe, Shri Ketan Co. Operative Housing Society Ltd, Plot No. 27, T. P Scheme No. 19, Opp. B D Patel House, Naranpura, Ahmedabad - 380013 |
| Bangalore | CAMS India Pvt. Limited, Trade Centre, 1st Floor 45, Dickenson Road (Next to Manipal Centre), Bangalore, Karnataka Capital First Ltd., KCA Enclave, 1st Floor, No.582, 80 Feet Road, Police Station Road, Opp. Bethany High School, Koramangala, Bangalore – 560095 Capital First Ltd., No 22, V.G.Complex 2nd Floor, Defense Colony Hessaraghatta Main Road, Land Mark - Varun Showroom – Maruti Dealer, Bangalore-560073 Capital First Ltd., 1234/A, 1st Floor, 1st Cross, 1st Stage 2nd Phase Ext., Chandra Layout, Vijay Nagar, near Chara Layout Bus Stop, Opposite Corporation Bank, Bangalore - 560041 |
| Bhopal | Capital First Ltd., Ground and 1st Floor, Shreeram Tower, Z-7 Near Miracle Hospital, M.P. Nagar Zone 1, Bhopal - 462023 |
| Bhubaneshwar | Capital First Limited, A/178 Saheed Nagar, Modi Bhawan, 1st and 2nd Floor, Behind Pantaloon Mall, Bhubaneshwar - 751007 |
| Chandigarh | Capital First Ltd., Chandigarh-SCO 47, 1st Floor, Madhya Marg, Sector 26- Chandigarh - 160019 |
| Chennai | Capital First Limited, Amarasri Building, 3rd Floor, No 455, Anna Salai, Teynampet, Landmark near Siet College, Chennai - 600018. Capital First Ltd., #327/46, 1st Floor, Paper Mills Road, Perambur, Chennai - 600011 (Landmark Opposite Perambur park) Capital First Ltd., D J Complex No 52, 1st Floor, Trunk road, Karayanchavadi, Poonamallee, Chennai - 600 056 Capital First Ltd., Deepthi Towers, No.39/73, 2nd Floor, Red Hills Road, Vinayagapuram, Ambattur, Chennai, Tamil Nadu – 600053 Capital First Ltd., No. 10, 1st Floor, Chandra Arcade Builiding, Duraisamy Pillai Street, West Tambram, Chennai, Tamil Nadu - 600045 |
| Cochin | Capital First Ltd., 1st Floor, Grace Corner, KK Road, Kadavanthara, Opp. Bharath Petrol Pump, Cochin - 682020 |
| Dehradun | Capital First Ltd., 2nd Floor, Krishna Tower, 69, Rajpur Road, Dehradun, 248001 (Uttarakhand) |
| Delhi | Capital First Ltd., Ground Floor, Prem Dohil Sadan, 11, Rajendra Palace, New Delhi 110008 |
| Faridabad | Capital First Ltd., 2nd Floor, NH 131a, Sub Division a, Opp. Banke Bihari Mandir, Railway Road, NH-5, Nit Faridabad-121001, Haryana |
| Guntur | Capital First Ltd., 1st Floor, West Krishna Plaza, Opp. Kalanikethan, Lakshmipuram Main Road, Chandramouli Nagar, Guntur, Andhra Pradesh 522007 |
| Ghaziabad | Capital First Ltd., 1st Floor, 113/19, Navyug Market, Ghaziabad - 251001 |
| Hosur | Capital First Limited, 2nd Floor, GKV Towers No. 28/29, opposite Sub Collector office, Denkanikotta Road, Hosur, Krishnagiri District, Tamil Nadu- 635109 |
| Hyderabad | Capital First Ltd., House No C-174, Municipal No. 6-2-695 & 6-2-695/1, 1st Floor, Yuva Complex, above Bank of Maharashtra, BN Reddy Nagar Road, near Ganesh Temple, Vanasthalipuram, Hyderabad – 500070 CAMS India Pvt. Limited, 208, II Floor, Jade Arcade Paradise Circle, Hyderabad, Telangana Capital First Ltd., Door No. 6-3-354, 2nd floor, S B TOWERS, Above Shraddha Ext., Near Nagarjuna circle, Banjarahills Road No.1, Hyderabad, Andhra Pradesh – 500034 5-124, NH163, Mallikarjuna Nagar Colony, Sai Residency, Peerzadiguda, Hyderabad-500098 |
| Madhya Pradesh | 101, Shalimar Corporate Centre8-B, South Tukogunj, Opp. Greenpark, Indore, Madhya Pradesh Capital First Ltd., Flat No. 110 1st Floor Tulsi Towers 22/3 South Tukoganj Street No.1 Geeta Bhawan, Square A.B.Road Indore -452001 |
| Jaipur | Capital First Ltd., 5th floor, Man Upasana Plaza, Sardar Patel Marg, C Scheme, opp. HSBC Bank, Jaipur 302001 CAMS India Pvt. Limited, R-7, Yudhisthir Marg C-Scheme, Behind Ashok Nagar Police Station, Jaipur, Rajasthan - 302001 |
| Jodhpur | Capital First Ltd., 1st Floor, Jasoda tower, Main Akhliya Circle, Jodhpur, Rajasthan, 342001 |
| Kanpur | Capital First Ltd.,16/80, D-2 Khemka House Civil Lines Behind RBI Kanpur U.P 208001 |
| Kolhapur | Capital First Limited, Shop No- 75-78 & 99-102, Upper Ground Floor, Raobhadur Vichare Complex, Gemstone, Near CBS Stand, New Shahupuri, Kolhapur- 416001 |
| Kolkata | Capital First Ltd., 7th Floor Block B, Apeejay House, 15 Park Street Kolkata - 700016 CAMS India Pvt. Limited, Saket Building, 44 Park Street, 2nd Floor, Kolkata, Westbangal – 700016 |
| Lucknow | Capital First Ltd., Second Floor, Pandit House, 9A, Shahnajaf Road, Lucknow - 226001. |
| Ludhiana | Capital First Ltd., S.C.O. -24, 2nd Floor, Trade Tower, Feroz Gandhi Market, Ludhiana 141001 |
| Mumbai | Capital First Ltd., 1st floor, Shop no.107, Plot no.9, CIDCO Shopping complex, opp. Shiva Complex, Sector 1, Matheran Road, New Panvel, Maharashtra – 410206 Capital First Ltd., Unit No. 13 & 14, Ground Floor, B Wing, Technopolis Knowledge Park, Chakala Road, Opp. Holy Family School, Andheri (East), Mumbai 400069 Jeevan Jyoti Building, Carter Rd 1, Chinchpada Rd, Asara Colony, Borivali East, Mumbai, Maharashtra 400066, India Capital First Ltd., Office no.A/3, A wing, 3rd Floor, Ashar IT Park, Waghle Estate, Thane(West), Maharashtra – 400604 Maitri Park, Building No. 4, Second Floor, Old Viva College Road Near Banjara Hotel, Virar West 401303 |
| Mysore | Capital First Ltd., 657, 1st floor, Siddu complex, Vishwamanava Double road, Saraswathipuram, Mysore 570009 |
| Nagpur | Civil Lines, Nagpur, Maharashtra 440001 India |
| Nashik | Capital First Ltd., 4th Floor, Office No. 401 & 402, Sahayadree Business Park INC, MICO Circle Point, Trambak Road, Tidke Colony, Above Hyundai Showroom, Nashik, Maharashtra 422002 |
| Noida | Capital First Ltd 2nd Floor, Bhagwan Sahai Palace, Main Road, Naya Aawas, Sec-15, Noida-201307 |
| Pondicherry | Vivek Arcade No 40, 2nd Floor, 45 Feet Road, Vallalar Salai, Kamaraj Nagar, Pondicherry - 605011 |
| Pune | Capital First Ltd., Office No. 301, 2nd Floor, Shri Mourya Bhawan, Chinchwad Railway Station- Telco Road, Opposite Doubletree Hilton Hotel, Above Saraswat Bank, Chinchwad, Pune- 411019 Capital First Ltd., 9th Floor, City Tower, Dhole Patil Road, Pune – 411001 Survey No. 46, City Survey No. 1477, Vartak Pride, D. P Road, Karvenagar, Behind Mangeshkar Hospital, Next to Kalpvruksh Society, Pune - 411052 |
| Raipur | Capital First Ltd., Office no. 1, 6th floor, DB City Corporate Park, Plot No. 1, Block No. 9, Rajbandha Maidan, Raipur, CG 492001 |
| Rajkot | Capital First Ltd., Office No. B-601 to B-604, 6th Floor, B wing, Opposite Big Bazaar, 150 feet ring road, Imperial Heights, Rajkot - Gujarat – 360005 |
| Salem | Capital First Ltd., No.17, 2nd Floor, Kandaswarna Bhimaratha Arcade, Brindavan road, Fairland, Salem, Tamil Nadu -636016 |
| Surat | CAMS India Pvt. Limited, Plot No.629, 2nd Floor, Office No.2-C/2-DMansukhlal Tower, Beside Seventh Day Hospital, Opp. Dhiraj Sons, Athwalines, Surat, Gujarat Capital First Ltd., Office No. 0/201, 2nd Floor, Milestone Leone, Athwa Gate, Beside Jolly Complex, Surat, Gujarat - 395002 |
| Trichy | Capital First Ltd., C-87, 1st Floor, Kottai station Road, Thillai Nagar, Trichy, Tamil Nadu - 620018 |
| Trivandrum | Capital First Ltd., Felicity Square, 5th Floor Rear, M G Road Opposite AG's Office, Statue, Trivandrum - 695001 |
| Udaipur | Capital First Ltd., Office No. 201, 2nd Floor, Apex Chamber, Bank Street, Above Arth Diagnostics Centre, 4-C Madhuban, Udaipur - 313001 |
| Vadodara | Capital First Ltd., 5th Floor, K P Platina, Opp. Vanijya Bhavan, Race Course-Alkapuri, Vadodara, Gujrat - 390007 |
| Vishakapatnam | Capital First Ltd., Door No. 47-10-20/18, 2nd floor, Dwaraka plaza, Dwarakanagar, Visakhapatnam - 530016 |
1. How do I know the EMI date for my personal loan?
Visit the Capital First website, and log in using your username and password. Click on ‘active loans’ and your loan details will be displayed on the screen. Usually, the personal loan EMI date is set between 2nd and the 5th of every month.
2. Should I visit the Capital First branch to pay my personal loan monthly installments?
You can make the EMI payment at any Capital First branch, however, to make the process more convenient, you can also pay the EMI on the website of Capital First. Log in to the customer portal using your username and password, click on ‘Pay EMI option’, enter your loan account number and other relevant details, choose the payment mode and make the payment.
3. How do I check if I have completed my personal loan payment?
Visit the Capital First customer portal, log in and click on ‘my loans’. Choose ‘current loans’ and the page will display whether you have completed your EMIs for your personal loan or have pending installments.
4. Can I shift the EMI payment due date?
No, the EMI due date is standardised among customers and cannot be shifted or changed.
5. Is it possible to calculate my EMI on the Capital First customer portal?
Yes, the customer portal of Capital First has an EMI calculator to determine how much you will have to keep aside for the monthly installments and plan your finances in advance.
6. Can I apply online for a personal loan from Capital First?Â
Yes. Capital First allows customers to apply for a personal loan online. Customers can do it through the official website of the lender. Once you have located the personal loan product on the website, click on the ‘Apply Now’ button to proceed with the application process. Here, you need to provide your personal information like phone number and date of birth to initiate the process.Â
7. Do I have to provide any collateral for getting a personal loan from Capital First?Â
No. Personal loans do not require any collateral from the borrower. Capital First offers personal loans solely based on the creditworthiness of the borrower. Also, there is no need for a guarantor to co-sign while getting a personal loan.
8. Is it possible to cancel my loan application after it has been approved? Are there any cancellation charges involved?Â
Yes. It is possible to cancel the loan application even after its approval. Capital First does not charge any penalties for cancelling the loan application after its approval. If you wish to cancel your loan application, you can call the customer service department of the lender at 1860 500 9900 file a request.Â
9. How can I know the EMI to be paid for a personal loan?Â
During the application stage, you can calculate the EMI for your personal loan by using the EMI calculator tool available on the official website of the lender. You may also use the BankBazaar EMI calculator tool to know your monthly instalment.Â
10. Can I prepay my personal loan before the end of the loan term?Â
Yes. Capital First provides prepayment options for its personal loan customers. However, there is a lock-in period of six months. After the completion of six months, borrowers can prepay their outstanding loan amount. A prepayment penalty of 5% on the outstanding principal amount is charged by the lender if you wish to pay off your loan early.Â
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