IDFC First Bank Personal Loan Customer Care Number
You can reach the personal loan customer care department of IDFC FIRST Bank at the number, 1800 10 888. This is also the number for all personal banking needs. The customer service department of IDFC Bank resolves your queries and addresses your concerns within the shortest turnaround time.
IDFC FIRST Bank Office Address
Registered Office | IDFC FIRST Bank Ltd. KRM Tower, 7th Floor, No. 1, Harrington Road, Chetpet, Chennai – 600031, Tamil Nadu, India |
Corporate Office | The Square,C-61, G Block, Ground Floor To 8th Floor Bandra Kurla Complex, Bandra East, Mumbai - 400051 |
WhatsApp Banking for IDFC First Personal Loan Customer Care
You can communicate with IDFC First Bank representative using WhatsApp Banking. The connecting numbers are 95555 55555.
Some of the regional bank branch addresses are as follows:
Bengaluru | Banashankari 3rd Stage Branch Ground floor, Premises no. 77, PID no. 55-445-77, Hosakerehalli village, 100 feet Ring road, Bangalore Pincode - 560085, India. Branch timings: 9:30 a.m. to 4:30 p.m., Monday to Saturday (except 2nd and 4th Saturdays) Residency Building, Plot No. 79, Residency Road, Richmond Town, Richmond Town, 560025, Karnataka. Branch timings: 9:30 a.m. to 4:30 p.m., Monday to Saturday (except 2nd and 4th Saturdays) |
Chennai | Anna Nagar Branch IDFC BANK First Floor, Tamilvannan Complex, Block No. AA 144, 3rd Avenue, Shanthi colony, Anna Nagar, Chennai, Tamilnadu, Pincode - 600040 India. Branch timings: 9:30 a.m. to 4:30 p.m. Monday to Saturday (except 2nd and 4th Saturdays) GROUND FLOOR, NEW NO. 67, OLD NO. 32, KAVIGNAR, BHARATHIDASAN ROAD, TEYNAMPET, CHENNAI, TAMIL NADU - 600018, NANDANAM POST OFFICE NO:484, ANNA SALAI, AMUDHAM COLONY, NANDANAM, CHENNAI, TAMIL NADU 600035, CHENNAI, TAMIL NADU, 600018, India. Branch timings: 9:30 a.m. to 4:30 p.m. Monday to Saturday (except 2nd and 4th Saturdays) |
Kolkata | Dalhousie Branch Ground Floor, Bhandari House, 16 Netaji Subhas Road, Dalhousie, Kolkata-West Bengal Pincode - 700001, India. Branch timings: 9:30 a.m. to 4:30 p.m. Monday to Saturday (except 2nd and 4th Saturdays) |
New Delhi | GROUND FLOOR , SHOP NO - G-01 & G-02 , BHAGWATI PLAZA , PLOT NO. 12 , SECTOR 5, DWARKA , NEW DELHI - 110075, NEW DELHI, NEW DELHI, NCT OF DELHI, 110075. Branch timings: 9:30 a.m. to 4:30 p.m. Monday to Saturday (except 2nd and 4th Saturdays) GROUND AND FIRST FLOOR, PLOT NO.6, RSN ARCADE, LOCAL SHOPPING CENTRE, MANDAWALI FAZALPUR CGHS, NEAR KOTHATI & PRINCE SOCIETY, PATPARGANJ, NEW DELHI, NCT OF DELHI, 110092. Branch timings: 9:30 a.m. to 4:30 p.m. Monday to Saturday (except 2nd and 4th Saturdays) |
Escalation & Grievance Redressal for Personal Loan Issues
In case the customer service department has not been able to resolve your issue satisfactorily, you can follow the escalation matrix detailed below:
Level 1 Escalation:
Call Center | 1800 10 888 |
banker@idfcfirstbank.com | |
NRI | nriservices@idfcfirstbank.com |
Level 2 Escalation
Regional Nodal Officer Email ID | RNO@idfcfirstbank.com |
Regional Nodal Officer Contact Number | 022-41652700 Timing – Monday to Saturday – 9:30 to 18:00 (except 2nd and 4th Saturdays and all bank holidays) |
Level 3 Escalation:
Listed below are some of the Regional Nodal Offices where you can register a complaint:
Ahmedabad | Ayananshu Khokhani IDFC FIRST Bank, Sun Square CG Road, TP 20, FP No 80 to 91, Umashankar Joshi Marg, Beside Hotel Regenta, Navrangpura, Ahmedabad, Gujarat 380006 RNO.Ahmedabad@idfcfirstbank.com |
Bengaluru | Gopalakrishna Pai Regional Nodal Officer IDFC FIRST Bank Ltd, 79 Residency Road, Richmond Town Bangalore 560025, Bangalore 560025 RNO.Bangalore@idfcfirstbank.com |
Bhopal | Shahid Shaikh IDFC FIRST Bank LTD, First & Sixth Floor, Benchmark Business Park, Block no. A3, PU4, Commercial, Scheme no. 54, Vijay Nagar, Indore, M.P. - 452001 |
Bhubaneswar | Rakesh Upadhyay Ground floor, Vishnu Chambers, J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 |
Chandigarh | Dhirendra Singh IDFC FIRST Bank, SCO 169-170 Madhya Marg Sector 8C, Chandigarh- 160009 |
Chennai | Sathya Jegadeesh Rajagopal IDFC FIRST Bank, Plot No.7B, Gandhi Mandapam Road, 1st Floor, Kotturpuram, Chennai – 600085. RNO.Chennai@idfcfirstbank.com |
Guwahati | Rakesh Upadhyay Ground floor, Vishnu Chambers, J-4, Block GP, Salt Lake Sector V, Biddhannagar, Kolkata-700091 RNO.Guwahati@idfcfirstbank.com |
Hyderabad | Kunal Shah IDFC FIRST Bank LTD, 2nd floor, AL- SAMAD COMPLEX, 3-6-12 & 3-6-13, OPP.T.T. D, Himayatnagar, Hyderabad, Telangana state, Pin code 500 029 |
Jaipur | Neha Gothwal IDFC First Bank K-12, Malviya Marg C Scheme, Jaipur – 302002 |
Kanpur | Gaurav Modi No 17/3 B, Ground Floor Meghdoot Hotel Mall Rd, opposite Nana Rao Park, Kanpur Uttar Pradesh 208001 Gaurav Modi RNO.Kanpur@idfcfirstbank.com |
Kolkata | Rakesh Upadhyay Regional Nodal Officer IDFC FIRST Bank Ltd, Salt Lake- Kolkata Branch, Ground Floor & 6th Floor, Vishnu Chambers, situated at J-4, Block EP & GP, Sector-V, Bidhan Nagar, Kolkata, Pincode - 700091, India RNO.Kolkata@idfcfirstbank.com |
Mumbai | Meenakshi Saliyan Regional Nodal Officer IDFC FIRST Bank, 3rd Floor Building no 2Raheja Mindspace, J ui Nagar, MIDC Industrial Estate. Shiravane Nerul, NaviMumbai, Maharashtra - 400706 RNO.Mumbai@idfcfirstbank.com |
New Delhi | Sachin Choudhary Regional Nodal Officer IDFC FIRST Bank Ltd, 2nd Floor Express Building 9-10 Bahadur Shah Zafar Marg New Delhi-110002 RNO.Delhi@idfcfirstbank.com |
Patna | Rakesh Upadhyay Ground floor, Vishnu Chambers, J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 |
Thiruvananthapuram | Sathya Jegadeesh Rajagopal IDFC FIRST Bank, Plot No.7B, Gandhi Mandapam Road, 1st Floor, Kotturpuram, Chennai – 600085. |
Dehradun | Manoj Pandey IDFC FIRST Bank , 59/3 Ground & 2nd floor RAJPUR Road Dehradun, next to IDBI BANK UTTARAKHAND - 248001 |
Ramchi | Rakesh Upadhyay Ground floor, Vishnu Chambers, J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 |
Raipur | Bablu Patel IDFC FIRST Bank Ltd, Regional Office, 5th Floor, Moti Mahal Palladium, Raipur, Chhattisgarh-492001 |
Jammu | Dhirendra Singh IDFC FIRST Bank, SCO 169-170 Madhya Marg Sector 8C, Chandigarh- 160009 |
IDFC First Bank Nodal Officer for Personal Loan Issues
IDFC FIRST Bank Ltd.
Building no.2, Raheja Mindspace,
MIDC Industrial Area,
Shiravane, Juinagar, Nerul,
Navi Mumbai – 400706,
Maharashtra,
India Landmark: Raheja Universal or Honda Service Center
Email ID: - nodaldesk@idfcfirstbank.com
Number: - 022-41652700
Timing – Monday to Saturday – 9:30 to 18:00 (except 2nd and 4th Saturdays and all bank holidays)
Within seven days, if Level 2 has not provided a suitable response, please escalate to our Principal Nodal Officer.
You can also contact the Principal Nodal Officer instead:
Principal Nodal Officer | Mr. Vipul Raj Principal Nodal Officer IDFC FIRST Bank Ltd. Building no.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai 400706 Maharashtra India Landmark: Raheja Universal or Honda Service Center Phone – 1800 209 9771 |
Banking Ombudsman for IDFC First Bank Complaints
Customers of the bank can file a complaint with the Banking Ombudsman alleging deficiency in banking. This is inclusive of internet banking services as well. Some of the issues for which the Ombudsman can be contacted are:
- Delay in the payment of cheques, bills, etc.
- Non-adherence to the working hours that have been prescribed by the bank
- Failure to provide any banking service (other than loans) promised by the bank in writing
- Non-credit of proceeds to another account
- Levy of additional charges
The addresses of the Banking Ombudsman for some of the regions in India are as follows:
Ahmedabad | Shri Sunil T. S. Nair, C/o Reserve Bank of India La Gajjar Chambers, Ashram Road, Ahmedabad-380 009 STD Code: 079 Tel. No. 26582357/26586718 Fax No. 26583325 Email: boahmedabad@rbi.org.in |
Bengaluru | Ms. C R Samyuktha, C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bengaluru -560 001 STD Code: 080 Tel. No. 22210771/22275629 Fax No. 22244047 Email: bobangalore@rbi.org.in |
Bhopal | Ajay Michyari, C/o Reserve Bank of India Hoshangabad Road, Post Box No.32, Bhopal-462 011 STD Code: 0755 Tel.No.2573772/2573776 Fax No.2573779 Email: bobhopal@rbi.org.in |
Bhubaneswar | Shri B.K. Mishra, C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg, Bhubaneswar-751 001 STD Code: 0674 Tel.No.2396207/2396008 Fax No. 2393906 Email: bobhubaneswar@rbi.org.in |
Chandigarh | Shri Sanjay Bhatia, C/o Reserve Bank of India New Office Building Sector-17, Central Vista Chandigarh-160 017 STD Code: 0172 Tel.No.2721109/2721011 Fax No. 2721880 Email: bochandigarh@rbi.org.in |
Chennai | Shri K Chandrachoodan, C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044 Tel No. 25395964 Fax No. 25395488 Email: bochennai@rbi.org.in |
Guwahati | Shri Anand Prakash, C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001 STD Code: 0361 Tel.No.2542556/2540445 Fax No. 2540445 Email: boguwahati@rbi.org.in |
Hyderabad | Dr. N. Krishna Mohan, C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 STD Code: 040 Tel.No.23210013/23243970 Fax No.23210014 Email: bohyderabad@rbi.org.in |
Jaipur | Shri R. Giridharan, C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No.12, Jaipur-302 004 STD Code: 0141 Tel.No.5107973/5101331 Fax No.0141-2562220 Email: bojaipur@rbi.org.in |
Kanpur | Shri A. K. Naskar, C/o Reserve Bank of India M. G. Road, Post Box No. 82 Kanpur-208 001 STD Code: 0512 Tel. No. 2306278/2303004 Fax No. 2305938 Email: bokanpur@rbi.org.in |
Kolkata | Dr. Smt. S. Chattopadhyay, C/o Reserve Bank of India 15, Netaji Subhash Road Kolkata-700 001 STD Code: 033 Tel. No. 22304982 Fax No. 22305899 Email: bokolkata@rbi.org.in |
Mumbai | Smt. R. Sebastian, C/o Reserve Bank of India, Third Floor, Maharashtra and Goa, Dr. Annie Besant Road, Worli, Mumbai-400 018 STD Code: 022 Tel.No.24924607/24960893 Fax No. 24960912 Email: bomumbai@rbi.org.in |
New Delhi | Shri K K Saraf, C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23725445/23710882 Fax No. 23725218 Email: bonewdelhi@rbi.org.in |
Patna | Smt. Smita Chandramani, C/o Reserve Bank of India, Patna-800 001 STD Code: 0612 Tel.No.2322569/2323734 Fax No.2320407 Email: bopatna@rbi.org.in |
Thiruvananthapuram | Smt. Uma Sankar, C/o Reserve Bank of India Bakery Junction, Thiruvananthapuram-695 033 STD Code: 0471 Tel.No.2332723/2323959 Fax No.2321625 Email: bothiruvananthapuram@rbi.org.in |
FAQs on IDFC First Personal Loan Customer Care
- How do I update my Email ID?
In order to get your Email ID updated you can call on the helpline number 1800 10 888 get your Email ID updated.
- How can I update my mobile or landline number?
If you wish to update your mobile or landline number, you can do so by calling on the help line number. You can also update your mobile or landline number by visiting the nearest bank branch with the latest mobile or landline bill and get your mobile or landline number updated.
- How do I get a receipt on cash payment of EMI, overdue, and other charges?
The bank will send an e-receipt to your email ID and via SMS to your registered mobile number after you have made the payment.
- How can I get a refund if my EMI gets debited twice from my bank account in the same month?
In case the EMI payable gets debited twice from your bank account in the same month then you can call on the helpline number requesting either for a refund or getting the advance EMI adjusted for next month.
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