• IDFC First Bank Personal Loan Customer Care Number

    You can reach the personal loan customer care department of IDFC FIRST Bank at the number, 1800 419 4332. This is also the number for all personal banking needs. The customer service department of IDFC Bank resolves your queries and addresses your concerns with the shortest turnaround time.

    IDFC FIRST Customer Care Numbers

    Department Number
    Personal Banking 1800 419 4332
    Rural Banking 1800 419 8332
    Wholesale Banking 1800 419 7332
    NRI Services +91 22 62485152

    IDFC FIRST Customer Care Email IDs 

    Department Email ID 
    CASA, Deposits and other accounts  Banker@idfcfirstbank.com 
    Rural Banking  Sampark@idfcfirstbank.com 
    NRI Services  nriservices@idfcfirstbank.com,  

    IDFC FIRST Bank Office Address

    Registered Office IDFC FIRST Bank Ltd.
    KRM Tower, 7th Floor,
    No. 1, Harrington Road, Chetpet,
    Chennai – 600031,
    Tamil Nadu, India
    Corporate Office IDFC FIRST Bank Ltd.
    Naman Chambers, C-32, G-Block,
    Bandra-Kurla Complex,
    Bandra East, Mumbai - 400051, India

    Some of the regional bank branch addresses are as follows:

    Bengaluru Banashankari 3rd Stage Branch
    Ground floor, Premises no. 77, PID no. 55-445-77, Hosakerehalli village, 100 feet Ring road,
    Bangalore Pincode - 560085, India.
    Branch timings: 9:30 a.m. to 4:30 p.m., Monday to Saturday (except 2nd and 4th Saturdays)
    Cunningham Road Branch
    Ground floor, No.30/1(West) Leeman’s Complex, Cunningham Road (Sampangi Ramaswamy Temple Road)
    Bangalore Pincode - 560051, Karnataka India.
    Branch timings: 9:30 a.m. to 4:30 p.m., Monday to Saturday (except 2nd and 4th Saturdays)
    Chennai Anna Nagar Branch
    IDFC BANK First Floor, Tamilvannan Complex,
    Block No. AA 144, 3rd Avenue, Shanthi colony,
    Anna Nagar, Chennai,
    Tamilnadu, Pincode - 600040 India.
    Branch timings: 9:30 a.m. to 4:30 p.m. Monday to Saturday (except 2nd and 4th Saturdays)
    Nungambakkam Branch
    No. 105, Tahera Manor, Nungambakkam High Road, Nungambakkam, Chennai, Pincode - 600034, India.
    Branch timings: 9:30 a.m. to 4:30 p.m. Monday to Saturday (except 2nd and 4th Saturdays)
    Kolkata Salt Lake- Kolkata Branch
    Ground Floor & 6th Floor,
    Vishnu Chambers, situated at J-4, Block EP & GP,
    Sector-V, Bidhan Nagar,
    Kolkata, Pincode - 700091, India.
    Branch timings: 9:30 a.m. to 4:30 p.m. Monday to Saturday (except 2nd and 4th Saturdays)
    Dalhousie Branch
    Ground Floor, Bhandari House,
    16 Netaji Subhas Road, Dalhousie,
    Kolkata-West Bengal Pincode - 700001, India.
    Branch timings: 9:30 a.m. to 4:30 p.m. Monday to Saturday (except 2nd and 4th Saturdays)
    Mumbai Andheri East Branch
    Ground & First Floor, A-1, A Wing,
    Everest Chambers Premises Co-operative Society Ltd,
    Marol Naka, Next to Star TV Building,
    Andheri East, Pincode - 400059, India. Branch timings: 9:30 a.m. to 4:30 p.m. Monday to Saturday (except 2nd and 4th Saturdays)
    Borivali Branch
    Ground & First Floor, Unit no 001 & 101,
    Konark Apartment, The Gurjar Apartment CHS Ltd Roshan Nagar,
    Chandavarkar Lane,Borivali (West),
    Mumbai, Pincode - 400092, India.
    Branch timings: 9:30 a.m. to 4:30 p.m. Monday to Saturday (except 2nd and 4th Saturdays)
    New Delhi JanakPuri Branch
    Ground Floor, B-1/515,
    Janakpuri, New Delhi,
    Delhi Pincode - 110058, India. Branch timings: 9:30 a.m. to 4:30 p.m. Monday to Saturday (except 2nd and 4th Saturdays)
    Green Park Branch
    G-2, A-23, Main Aurobindo Marg,Green Park,
    New Delhi, Delhi Pincode - 110016, India. Branch timings: 9:30 a.m. to 4:30 p.m. Monday to Saturday (except 2nd and 4th Saturdays)

    Escalation and Grievance Redressal

    In case the customer service department has not been able to resolve your issue satisfactorily, you can follow the escalation matrix detailed below:

    • Level 1 Escalation:

    Customer Service Head head.customerservice@idfcfirstbank.com

    • Level 2 Escalation:

    Listed below are some of the Regional Nodal Offices where you can register a complaint:

    Ahmedabad Amit Sinha
    Regional Nodal Officer
    IDFC FIRST Bank Ltd,
    Ground & Mezzanine Floor,
    Sun Square Complex,
    Off. C.G. Road,
    Ahmedabad - 380006, India
    Email ID – RNO.Ahmedabad@idfcfirstbank.com
    Bengaluru Colin Dsouza
    Regional Nodal Officer
    IDFC FIRST Bank Ltd,
    79 Residency Road,
    Richmond Town Bangalore 560025,
    Bangalore 560025
    Email ID – RNO.Bangalore@idfcfirstbank.com
    Chennai G Rajeswaran
    Regional Nodal Officer
    IDFC FIRST Bank Ltd,
    No 105, Tahera Manor,
    Nungambakkam High Road,
    Nungambakkam,
    Chennai – 600034
    Email ID – RNO.Chennai@idfcfirstbank.com
    Guwahati Manash Roy
    1st Floor, A G Plaza, GS Rd, Near Mizoram House, Sree Nagar, Guwahati, Assam 781005
    Kolkata, Pincode - 700091, India
    Email ID – RNO.Guwahati@idfcfirstbank.com
    Kanpur Ankit Gupta
    No 17/3 B, Ground Floor Meghdoot Hotel
    Mall Rd, opposite Nana Rao Park, Kanpur
    Uttar Pradesh 208001
    Email ID – RNO.Kanpur@idfcfirstbank.com
    Kolkata Manash Roy
    Regional Nodal Officer
    IDFC FIRST Bank Ltd,
    Salt Lake- Kolkata Branch,
    Ground Floor & 6th Floor,
    Vishnu Chambers, situated at J-4, Block EP & GP,
    Sector-V, Bidhan Nagar,
    Kolkata, Pincode - 700091, India
    Email ID – RNO.Kolkata@idfcfirstbank.com
    Mumbai Nitin Dange
    Regional Nodal Officer
    Mindspace Building No 2
    Off Sion Panvel Road
    Juinagar
    Mumbai - 40070
    Email ID – RNO.Mumbai@idfcfirstbank.com
    New Delhi Ankit Gupta
    Regional Nodal Officer
    IDFC FIRST Bank Ltd,
    2nd Floor Express Building
    9-10 Bahadur Shah Zafar Marg
    New Delhi-110002
    Email ID – RNO.Delhi@idfcfirstbank.com

    You can also contact the Principal Nodal Officer instead:

    Principal Nodal Officer Ms.Tina Arora Principal Nodal Officer
    IDFC FIRST Bank Ltd. Building no.2, Raheja Mindspace,
    MIDC Industrial Area, Shiravane,
    Juinagar, Nerul, Navi Mumbai 400706 Maharashtra India
    Email ID - PNO@idfcfirstbank.com
    Phone – 1800 419 2332

    Banking Ombudsman Details

    Customers of the bank can file a complaint with the Banking Ombudsman alleging deficiency in banking. This is inclusive of internet banking services as well. Some of the issues for which the Ombudsman can be contacted are:

    • Delay in the payment of cheques, bills, etc.
    • Non-adherence to the working hours that have been prescribed by the bank
    • Failure to provide any banking service (other than loans) promised by the bank in writing
    • Non-credit of proceeds to another account
    • Levy of additional charges

    The addresses of the Banking Ombudsman for some of the regions in India are as follows:

    Ahmedabad C/o Reserve Bank of India La Gajjar Chambers, Ashram Road, Ahmedabad-380 009
    STD Code: 079 Tel. No. 26582357/26586718
    Fax No. 26583325
    Email: boahmedabad@rbi.org.in
    Bengaluru C/o Reserve Bank of India 10/3/8,
    Nrupathunga Road Bengaluru -560 001
    STD Code: 080 Tel. No. 22210771/22275629
    Fax No. 22244047
    Email: bobangalore@rbi.org.in
    Chennai C/o Reserve Bank of India Fort Glacis,
    Chennai 600 001
    STD Code: 044 Tel No. 25395964
    Fax No. 25395488
    Email: bochennai@rbi.org.in
    Guwahati C/o Reserve Bank of India Station Road,
    Pan Bazar Guwahati-781 001
    STD Code: 0361 Tel.No.2542556/2540445
    Fax No. 2540445
    Email: boguwahati@rbi.org.in
    Kanpur C/o Reserve Bank of India M. G. Road,
    Post Box No. 82 Kanpur-208 001
    STD Code: 0512 Tel. No. 2306278/2303004
    Fax No. 2305938
    Email: bokanpur@rbi.org.in
    Kolkata C/o Reserve Bank of India 15,
    Netaji Subhash Road Kolkata-700 001
    STD Code: 033 Tel. No. 22304982
    Fax No. 22305899
    Email: bokolkata@rbi.org.in
    Mumbai C/o Reserve Bank of India 4th Floor,
    RBI Byculla Office Building,
    Opp. Mumbai Central Railway Station,
    Byculla, Mumbai-400 008
    STD Code: 022 Tel No. 23022028
    Fax: 23022024
    Email: bomumbai@rbi.org.in
    New Delhi C/o Reserve Bank of India,
    Sansad Marg, New Delhi
    STD Code: 011 Tel. No. 23725445/23710882
    Fax No. 23725218
    Email: bonewdelhi@rbi.org.in

    IDFC First Personal Loan Customer Care FAQs

    1. How do I update my Email ID? 
    2. In order to get your Email ID updated you can either call on the helpline number 1860-500-9900 or send a mail to customer.care@idfcfirstbank.com and get your Email ID updated.

    3. How can I update my mobile or landline number? 
    4. If you wish to update your mobile or landline number, you can do so by calling on the help line number. You can also update your mobile or landline number by visiting the nearest bank branch with the latest mobile or landline bill and get your mobile or landline number updated.

    5. How do I get my address updated?
    6. You can get your address updated by sending a mail to customer.care@idfcfirstbank.com and submit the proof of your updated address. If the bank is satisfied that the document submitted by you is correct, then they will update the address on your system.

    7. How do I get a receipt on cash payment of EMI, overdue, and other charges? 
    8. The bank will send an e-receipt to your email ID and via SMS to your registered mobile number after you have made the payment. 

    9. How can I get a refund if my EMI gets debited twice from my bank account in the same month? 
    10. In case the EMI payable gets debited twice from your bank account in the same month then you can call on the helpline number send a mail to customer.care@idfcfirstbank.com requesting either for a refund or getting the advance EMI adjusted for next month. 

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