• United Bank of India Personal Loan Customer Care

    Founded in 1950, United Bank of India (UBI) is a government-owned bank with headquarters in Kolkata, West Bengal. Customers who use the variety of banking services offered by the bank can reach out to the customer care department for any kind of queries and complaints. The customer service department of the bank offers instant solutions for various problems faced by customers while accessing the banking services. Let’s take a look at the different aspects of United Bank of India’s customer care department.

    Effective 1 April 2020, United Bank of India has merged with Punjab National Bank.

    To find the information and any query related to personal loan call customer care pnb personal loan customer care

    United Bank of India Customer Care

    Customer support is an integral part of any organisation. If a customer is facing any issue, has some query regarding the bank’s personal loan or any other offering, or wants to provide some feedback, the customer care representatives of United Bank of India are just a phone call away.

    When you call the customer support of the bank, the executive will address you courteously, listen to your issue patiently, and try to resolve the matter promptly and efficiently. The contact details of the customer support team of UBI is mentioned below in the table:

    Toll-free phone number 1800-345-0345
    Contact phone number 022-40429100 OR 18001033470
    Head office address United Bank of India 11 Hemanta Basu Sarani Kolkata - 700001
    Email address webmaster@unitedbank.co.in

    United Bank of India customer feedback

    The bank also has a customer feedback form available online at the official website. You can offer a suggestion or raise a complaint by filling out this form with the appropriate details and submit it. United Bank of India will make sure to take appropriate actions as soon as possible. This feedback form can be accessed as follows:

    • Step 1: Visit the official website of the bank at http://www.unitedbankofindia.com/.
    • Step 2: On the homepage, click on ‘customer care’ at the bottom of the page.
    • Step 3: On the resulting page, click on the link ‘feedback’ to open the feedback form.
    • Step 4: On the feedback form, enter your personal details along with the complaint or suggestion in the respective box.

    You can also get in touch with the Branch Manager by directly calling your concerned bank branch. In order to find the contact details of your United Bank of India branch, you can do so using the online branch locator available at the bank’s official website. There are 2 search portals available for your convenience - Region Wise Branch Locator and Advanced Search Branch Locator.

    United Bank of India Grievance Redressal

    United Bank of India has a dedicated online grievance redressal portal wherein you can submit your grievance or enquiry and track its status as well. Additionally, in order to ensure complete customer satisfaction, the bank has multiple entities that manage customer grievances.

    1. Customer Service Committee of the Board:This sub-committee of the Board is responsible for drafting a Comprehensive Deposit Policy, incorporating the issues, and auditing the policy every 3 years. Apart from analysing loan policies and service issues, this team will also look after any other issue that impacts customer service. This panel will keep a track of the functioning of the Standing Committee on Customer Service as well.
    1. Standing Committee on Customer Service: With the Managing Director of the bank as the chairman, this committee will have a few senior executives as well as a few non-executives as members. The objectives of this team are mentioned below -
    • Feedback evaluation on the quality of customer service
    • Ensuring that all the regulatory instructions in terms of customer service are followed by the bank
    • Keeping an eye on complaints regarding Banking Codes and Standards Board of India code violations
    • Monitoring and analysis of unresolved complaints and feedbacks referred by functional heads
    • Quarterly report submission on the performance of the Customer Service Committee of the Board
    1. Nodal Officer and Other Designated Executives to Handle Grievances: In order to lodge a complaint, the matter should be brought to the notice of the concerned Branch Manager. If the complaint isn’t resolved within a reasonable period of time or isn’t adequate, it can be escalated to the Regional Grievance Redressal Officer, i.e. the Chief Regional Manager of the respective region. The contact details of the concerned regional office can be found online in the Region Wise Branch Locator of the bank. In case a grievance isn’t redressed even after following the channel mentioned above, a complainant is free to get in touch with the Chief Grievance Redressal Officer and Principal Nodal Officer of United Bank of India under Banking Ombudsman scheme using the below mentioned details:
    Name of Chief Grievance Redressal Officer Shri Rajesh Kumar Arora
    Designation General Manager (Operations and Service)
    Address United Bank of India Head Office 4th floor, United Tower 11, Hemanta Basu Sarani Kolkata - 700 001
    Phone number 033 22487732
    Email address gmops@unitedbank.co.in

    In case you are facing any issues with the filing for your personal loan or have some question that you need answered before you decide to opt for the scheme, the customer care team of United Bank of India can help you. With the knowledgeable advice of the representatives, your doubts will be clarified wherever you are and at any time of the day.

    Online grievance resolution

    Customers can also submit a new grievance to the bank through the official website. The step-by-step instructions for this are given as follows:

    • Step 1: On the homepage of the website, click on ‘customer care’ to open the customer care information.
    • Step 2: On this page, click on ‘grievance online’ located on the left side of the page.
    • Step 3: A new page will open and provide you access to various links.
    • Step 4: Click on the respective links to submit a new grievance or track an existing grievance.
    • Step 5: You may also submit and track enquiries using the given links.

    Once you have submitted your grievance, you can wait for the company to get back to you and resolve your complaints.

    FAQ’s on United Bank of India Personal Loan Customer Care

    1. How can I get my email ID updated?

      Ans: You can get your email ID updated by calling on the United Bank of India’s customer care number 1800-345-0345 which is toll-free and get in touch with a customer care executive. You can then ask the customer care executive to help you with the updating of the email ID. Follow the instructions and the bank will update your email ID in their database.

    2. I need to get my address updated. What should I do?

      Ans: You can call on the United Bank of India’s toll-free customer care number where a customer care executive will get in touch with you. You can then request the executive to update the new address in their database. Follow the instructions given by the representative.

      You can also send an email to webmaster@unitedbank.co.in requesting the lender to update the change in your address in their database. You will have to submit the proof of address which shows your new address. Once, that is done, the bank will update the change in your address in its database.

      You can also visit the nearest United Bank of India branch along with a proof of address. A representative from the bank will help you with the process of changing your address.

    3. What is the 'May We Reach' facility?

      Ans: 'May We Reach' is a facility provided by United Bank of India and is available on the bank's official website. All you have to do is provide details such as your name, mobile number, email ID, and the product related to which you have a query and click on 'Submit'. A representative from the bank will get in touch with you and will help your resolve your query.

    4. How can I get the address of the nearest United Bank of India regional office?

      Ans: You can get the address of the nearest United Bank of India regional office by visiting the official website of the bank and clicking on ‘Contact Us’. On reaching the page, click on the link against 'Regional Office'. You will be directed to a new page where you will be able to view the contact details including the addresses of the United Bank of India’s regional offices all over the country.

    5. How can I apply for a personal loan from United Bank of India?

      Ans: You can apply for a personal loan from United Bank of India by visiting the nearest branch of the bank along with all the relevant documents. A representative from the bank will get in touch with you and will help you with the process of applying for a personal loan. Submit the application form and the documents. The bank will verify them and if they are found to be correct, the loan amount will be disbursed to your bank account.

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