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  • ICICI Bank Personal Loan Customer Care Number

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  • ICICI Personal Loan Customer Care

    ICICI Bank personal loan customer care number is 1860 120 7777. Callers can check their loan details or application status by dialling this number. For any unresolved queries, you can call 1800 200 3344 between 9:00 a.m. to 6:00 p.m. (from Monday to Friday).

    ICICI Bank Customer Care Numbers by City

    If you are a customer from one of the following cities, you can get in touch with ICICI Customer Care through the following helpline numbers for any queries regarding ICICI Bank Personal Loans:

    Personal Banking All India : 1860 120 7777
    Private Banking 1800 103 8181 All India : 1860 120 3399
    Business 1860 120 6699

    City Customer Care Number
    Ahmedabad 079 33667777
    Bengaluru 080 33667777
    Bhopal 0755 3366777
    Bhubaneshwar 0674 3366777
    Chandigarh 0172 3366777
    Chennai 044 33667777
    Dehradun 0135 3366777
    Delhi 011 33667777
    Ernakulam 0484 3366777
    Gurugram 0124 3366777
    Hyderabad 040 33667777
    Jaipur 0141 3366777
    Kolkata 033 33667777
    Lucknow 0522 3366777
    Mumbai 022 33667777
    Panaji 0832 3366777
    Patna 0612 3366777
    Raipur 0771 3366777
    Ranchi 0651 3366777
    Shimla 0177 3366777

    Know more about ICICI Bank Personal Loan

    ICICI Bank Personal Loan Customer Care Numbers by State

    If you are a customer from one of the following states, you can get in touch with ICICI Customer Care through the following helpline numbers for any queries regarding ICICI Bank Personal Loans:

    State Customer Care Number
    Assam 9864667777
    Andhra Pradesh 7306667777
    Bihar 8102667777
    Chhattisgarh 9098667777
    Goa 9021667777
    Gujarat 8000667777
    Haryana 9017667777
    Himachal Pradesh 9817667777
    Jammu & Kashmir 9018667777
    Jharkhand 8102667777
    Karnataka 8088667777
    Kerala 9020667777
    Madhya Pradesh 9098667777
    Maharashtra 9021667777
    Orissa 9692667777
    Punjab 7307667777
    Rajasthan 7877667777
    Tamil Nadu 7305667777
    Telangana 7306667777
    Uttar Pradesh 8081667777
    Uttarakhand 8081667777
    West Bengal 8101667777

    Steps to file a complaint

    Step 1: Contact the customer care department through any of the numbers mentioned above.

    Step 2: If your query is not resolved, reach out to the grievance redressal team.

    Step 3: If you do not hear from the team within 4 working days, contact the head of phone banking services.

    Step 4: If your issue still remains unresolved, reach out to the principal nodal officer.

    ICICI is one of the leading private banks in India which serves a huge customer base. Customer care forms a very important part of the bank’s operations as it offers a wide spectrum of services. Dealing with a high volume of customers, the bank ensures that customer grievances and complaints are resolved at the earliest. The bank has set up a dedicated customer helpline across various cities in India where customers can call to get assistance regarding their issues and queries. Customers can also email the bank or visit their nearest ICICI bank branch for resolution of queries.

    Grievance Redressal Process

    ICICI offers a 3-level grievance redressal process. If your problem is solved in the first level itself, you don’t have to proceed further. Here’s how it works:

    Level 1: If you are not satisfied with the customer care’s response, you can directly send an email to the bank through the “complaints” section. Make sure to elaborate on your issue in detail.

    Level 2: If you are unsatisfied with the response, you can write to the head of phone banking services, Mr. Subhendu Tripathy. In order to do that, you need to download a form from the bank’s website, state your grievances in detail, sign it, and send it to Mr. Subhendu Tripathy, ICICI Bank Ltd., Phone Banking Center, ICICI Bank Tower, Financial District, Gachibowli, Hyderabad 500032.
    You also have to raise a request on the portal to complete the application. For that, you will need to fill in the complaint reference number and application/account number. The bank will get back to you in 4 working days from the date of receiving the form.

    Level 3: If you are still not satisfied with the response, you can write to Mr. Vinay M More, the Principal Nodal Officer. The process is similar to the one above, just that you have to put a different reference number. Make sure to fill in the form with all the required details. You can send it to Mr. Vinayak M More, Principal Nodal Officer, ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Bandra (East), Mumbai 400051.

    Alternatively, you can write to the business heads or head of the personal loan department to get your grievances solved. You will typically receive a response within 4 working days. The contact details are mentioned below.

    Mr. S. Roy

    General Manager, Head Credit Cards and Personal Loans

    Telephone: 022-39337932 (Monday to Friday, 10:00 a.m. to 5:00 p.m. other than bank holidays)

    Email: headpersonalloans@icicibank.com

    Head of North Zone

    Mr. Atul Arora (NCR)

    General Manager

    Telephone: 011-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. other than bank holidays)

    Email: headnorthzone@icicibank.com

    Mr. Vishal Batra (Rest of North)

    Joint General Manager

    Telephone: 011-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. other than bank holidays)

    Email: headnorthzone@icicibank.com

    Head of South Zone

    Mr. Viral Rupani

    General Manager

    Telephone: 080-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding bank holidays)

    Email: headsouthzone@icicibank.com

    Mr. Sidharatha Mishra

    Joint General Manager

    Telephone: 040-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. other than bank holidays)

    Email: headeastzone@icicibank.com

    Head of West Zone

    Mr. Bharat Sharma (Greater Mumbai)

    General Manager

    Telephone No: 022-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding bank holidays)

    Email: headwestzone@icicibank.com

    Mr. Raghav Singhal (Rest of West)

    General Manager

    Telephone: 022-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. other than bank holidays)

    Email address: headwestzone@icicibank.com

    ICICI Bank office address

    You can also visit ICICI Bank’s corporate or registered office to resolve your queries.

    Registered office: ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India.

    Telephone: +91-265-6722286

    Corporate office: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051.

    Telephone: +91-22-33667777

    Fax: +91-22-26531122

    ICICI Bank Office Address

    Customers may also contact or visit ICICI Bank’s corporate or registered office for resolving any queries.

    Phone Banking Center: ICICI Bank Tower,
    7th Floor, Survey No. 115/27, Plot No. 12,
    Nanakramguda, Serilingampally, Hyderabad – 500032
    Registered Office: ICICI Bank Limited
    Landmark, Race Course Circle,
    Vadodara – 390 007
    Corporate Office: ICICI Bank Towers,
    Bandra-Kurla Complex,
    Mumbai 400 051
    Tel: +91-22-33667777
    Fax: +91-22-26531122

    ICICI Bank Loan Customer Care FAQs

    1. What are the other ways in which I can contact ICICI Bank for my loan details?

    You can get in touch with the bank by raising a service request. In the case of a personal loan, you can request for an interest certificate, EMI clearance status, foreclosure statement, address modification, or re-dispatch of a refund cheque. You will be required to login to the website to raise certain types of service requests.

    2. Does ICICI bank have a separate customer care number for customer compliments?

    ICICI Bank allows you to record a compliment through its official website. You can access this section through the “Get in Touch” menu option. Then access the “Feedback” option and the “Compliments, Complaints” section.

    3. I have received a suspicious email on my loan application. What should I do?

    If you have received an email from ICICI Bank that requests for your account number, password, PIN, or any other sensitive detail, you should forward that email to antiphishing@icicibank.com. You can also inform the bank of any other suspicious activity in this regard by emailing them at the same ID.

    4. Can I contact ICICI Bank through SMS Banking?

    Yes, this is possible. If you are not happy with the services offered by the bank, you can SMS “HAPPY” to 5676766. In case of any complaints, you can SMS “UNHAPPY” to 5676766. A customer service executive will contact you within 2 business days to address your query/concern.

    5. What is ICICI Bank iLoans?

    iLoans is ICICI Bank’s mobile application through which you can apply for loans using your phone. The application also allows you to check your loan application status, EMI schedule, account statement, loan details, IT certificate, and so much more. The application can be downloaded and used free of cost.

    Personal Loan Customer Care by Banks

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