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  • ICICI Personal Loan Customer Care Number is Rated as "Great!" by 16623 Users
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    ICICI Personal Loan Customer Care Number

    ICICI Bank Personal Loan Customer Care - Overview

    ICICI is one of the leading banks in India which serves several hundreds of customers. Offering a wide spectrum of services, customer care forms a very important part of the bank’s operations. Dealing with a high volume of customers, the bank ensures that customer grievances and complaints are resolved at the earliest. The bank has set up a dedicated customer helpline across various cities in India where customers can call to get assistance regarding their issues and queries. Customers can also email the bank or visit their nearest ICICI bank branch for resolution of queries.

    Submitting a Complaint

    For submission of complaints, the bank has established a 4 step process which a customer must follow in order to register a complaint. The steps are detailed below:

    Step 1 – The first time the customer wants to register a complaint, they can do so by sending an email to the customer care from the ICICI Bank website itself. To send the email, they must visit the complaint redressal page on the bank’s website and then under Step 1, click on Email.

    Step 2- In case the customer is not satisfied with the response they have received after emailing the customer care, the customer can escalate their complaint to the head of the Phone Banking department. This can be done in two ways, first of which is to email the concerned official of the Phone Banking department. The second alternative is to download the online form available on the website, which must be filled correctly and completely and then submitted to the head of the phone banking department of ICICI Bank.

    Step 3 – In case the customer is not satisfied with the response they have received after contacting the head of the Phone Banking department, they can further escalate their grievance to ICICI’s Principal Nodal Officer. This can also be done via 2 channels. First option is to email the Principal Nodal Officer which can be done from the bank’s website itself. On the Complaints Page, the customer must click on the tab labeled Email in Step 3. The other alternative is to download the online form available on the website, which must be filled correctly and completely and then submitted to the Principal Nodal Officer.

    Step 4 – In the unlikely event that the customer’s complaint is not resolved satisfactorily despite contacting the Principal Nodal officer, the aggrieved customer can contact the Senior General Manager and Head of the Customer Service Department itself. This can be done via the channels previously followed in the above 3 steps i.e. by filling and submitting a downloadable form from the ICICI Bank website or by sending an email to the concerned official.

    Apply for Personal Loan

    HDFC Personal Loan 24x7 Customer Care Numbers by City

    For any query regarding personal loans, customers can get in touch with the phone banking officers in their city or state at the numbers given below.

    City Customer Care Number
    Ahmedabad 33667777
    Assam 9864667777
    Andhra Pradesh 7306667777
    Bengaluru 33667777
    Bhopal 3366777
    Bhubhaneshwar 3366777
    Bihar 8102667777
    Chandigarh 3366777
    Chhattisgarh 9098667777
    Chennai 33667777
    Dehradun 3366777
    Delhi 33667777
    Ernakulam 3366777
    Goa 9021667777
    Gujarat 8000667777
    Gurgaon 3366777
    Haryana 9017667777
    Himachal Pradesh 9817667777
    Hyderabad 33667777
    Jaipur 3366777
    Jammu & Kashmir 9018667777
    Jharkhand 8102667777
    Karnataka 8088667777
    Kerala 9020667777
    Kolkata 33667777
    Lucknow 3366777
    Madhya Pradesh 9098667777
    Maharashtra 9021667777
    Mumbai 33667777
    Orissa 9692667777
    Panaji 3366777
    Patna 3366777
    Punjab 7307667777
    Raipur 3366777
    Rajasthan 7877667777
    Ranchi 3366777
    Shimla 3366777
    Tamil Nadu 7305667777
    Telangana 7306667777
    Uttar Pradesh 8081667777
    Uttarakhand 8081667777
    West Bengal 8101667777

    ICICI Bank Zonal Heads

    In case your query is not resolved by the phone banking and customer care department on the numbers given above, you may contact the zonal heads of ICICI Bank or the Head of the Personal Loan department as well. Their details are given below:

    Head – Personal Loans

    Tel No.: 022-39337932 (Monday to Friday from 10:00 AM to 5:00 PM, excluding bank holidays).

    E-mail - headcreditcards@icicibank.com (Please expect to receive a response within 4 working days from the day your mail has been received by the Business Head).

    Zonal Office Heads

    North Zone

    Tel No: 011-33551230 (Monday to Friday from 10AM to 5PM, except on bank holidays).

    E-mail: headnorthzone@icicibank.com

    South Zone

    Tel No.: 080-33551230 (Monday to Friday from 10AM to 5PM, except on bank holidays).

    E-mail address: headsouthzone@icicibank.com.

    East Zone & Andhra Pradesh

    Tel No.: 040-33551230 (Monday to Friday from 10AM to 5PM, except on bank holidays).

    E-mail address: headeastzone@icicibank.com.

    Head West Zone

    Tel No.: 022-33551230 (Monday to Friday from 10AM to 5PM, except on bank holidays).

    E-mail address: headwestzone@icicibank.com

    ICICI Bank Office Address

    Customers may also contact or visit ICICI Bank’s corporate or registered office for resolving any queries.

    Registered Office

    ICICI Bank Tower, Near Chakli Circle,

    Old Padra Road, Vadodara, Gujarat - 390007

    Tel: +91-265-3263701

    CIN: L65190GJ1994PLC021012

    Corporate Office

    ICICI Bank Towers,

    Bandra-Kurla Complex,

    Mumbai 400 051.

    Tel: +91-22-33667777

    Fax: +91-22-26531122

    Personal Loan Reviews

    • ICICI Bank Personal Loan
      "Good"
      0.5 3.5/5 "Pretty good"
      I have taken my personal loan with ICICI bank 4 years back.The loan amount was 4 lakhs and the Interest rate was 16%which is very high than other banks.The tenure period was 48 months. The loan process was every good which is satisfactory . They have provided door step service for collecting documents .
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 17, 2018
    • ICICI Bank Personal Loan
      "Better"
      0.5 3.5/5 "Pretty good"
      I took my personal loan from ICICI Bank through online portal. It was a good experience. They charged more interest rate and the processing was 760 rupees. The documents are submitted online and its a paperless approval. They have disbursed the loan amount on the committed time.
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 16, 2018
    • ICICI Bank Personal Loan
      " ."
      0.5 3.5/5 "Pretty good"
      I took my personal loan through online channel. The loan disbursement was fine from ICICI BANK. Actually there was no requirement for the policies but they charged for the policy without any information. The rate of interest was good. The premium was paid through ECS.
      Was this review helpful? 0
      , ghaziabad
      Reviewed on Feb 16, 2018
    • ICICI Bank Personal Loan
      "Need to improve"
      0.5 1.0/5 "Really Bad"
      I have the personal loan with the ICICI bank and the interest rate is on higher end. Customer service is not good one ad the processing charges were on higher end. Responsiveness could be get improved as such. I am really happy with the ICICI bank.
      Was this review helpful? 0
      , new delhi
      Reviewed on Feb 16, 2018
    • ICICI Bank Personal Loan
      "Looking best Interest"
      0.5 3.0/5 "Satisfactory"
      ICICI interest rate is high for the personal loan, though I am an existing customer of the bank. I didn't get any attractive interest. But the process was good, I got the loan amount within a week. The have foreclosure charges around 3000 to 4000.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Feb 15, 2018
    • ICICI Bank Personal Loan
      "Good"
      0.5 5.0/5 "Blown Away!"
      I had a good experience with ICICI Bank on personal loan. The interest rate was average. They charged a processing fee. They took around a week for the disbursement. I had applied for 50K and the same I received. The loan duration is 3 years. Overall good
      Was this review helpful? 0
      , ahmedabad
      Reviewed on Feb 15, 2018
    • ICICI Bank Personal Loan
      "Good"
      0.5 4.0/5 "Great!"
      My personal loan was taken with ICICI bank.The loan amount was 1 lakh and the Interest rate was 16.25% which is very high than other bank.The loan process was smooth and hassle free .They have provided door step service for collecting documents . My overall experience was good.
      Was this review helpful? 0
      , coimbatore
      Reviewed on Feb 15, 2018
    • ICICI Bank Personal Loan
      "Fantastic"
      0.5 5.0/5 "Blown Away!"
      I have taken the personal loan with the ICICI bank and the customer service is good one like they have approved my loan within 24 hours of time. Everything is good one with the ICICI bank and I am really happy with the ICICI bank.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Feb 15, 2018
    • ICICI Bank Personal Loan
      "Good service"
      0.5 4.0/5 "Great!"
      I have taken a Personal loan with ICICI bank and the experience was good. The loan amount was for Rs 90000 with the rate of interest of 14% which is nominal rate. The process was smooth and i received my loan amount on time. Customer service was good and they followed up on time. The tenure of the loan is 12 months.
      Was this review helpful? 0
      , noida
      Reviewed on Feb 14, 2018
    • ICICI Bank Personal Loan
      "Good service"
      0.5 4.0/5 "Great!"
      I have taken a Personal loan with ICICI bank and my loan experience was quite good. The process was smooth and the loan amount was disbursed on time. The loan amount was for Rs 3 lakhs with the interest rate which is nominal in the market. Customer service was very good, they responded on time and the tenure of this loan is 4 years.
      Was this review helpful? 0
      , new delhi
      Reviewed on Feb 14, 2018
    • ICICI Bank Personal Loan
      "Average"
      0.5 4.0/5 "Great!"
      I took my personal loan from ICICI Bank through online channel. The rate of interest was quite high. It is a pre approved loan, they agreed the interest rate of 15% later informed higher rate but after negotiating I got 14.99%. The documentation process was good. They charged processing fee.
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 14, 2018
    • ICICI Bank Personal Loan
      "Good"
      0.5 4.0/5 "Great!"
      I had a good experience with ICICI Bank on my personal loan. They provided a good service. The rate of interest was standard as per the market price. The processing fee was bit higher. I have applied equal to 2L in that they deducted 6000 rupees for the charges. The documentation process was smooth.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Feb 14, 2018
    • ICICI Bank Personal Loan
      "Average"
      0.5 3.0/5 "Satisfactory"
      Actually I had applied applied my personal loan for 2 years but the ICICI representative said loan got approval for 5 years of EMI. The rate of interest was more and they charged around 4300 rupees as a processing fee. They took 16 to 17 days for the disbursement. The documentation process was okay.
      Was this review helpful? 0
      , chennai
      Reviewed on Feb 14, 2018
    • ICICI Bank Personal Loan
      "Better service"
      0.5 4.0/5 "Great!"
      The rate of interest is quite high with the ICICI bank personal loan service. Around 3 years ago, I have got the personal loan from the ICICI bank. The customer support service is good with the ICICI bank and they gave me better response in regards to my personal loan disbursement.
      Was this review helpful? 0
      , nagpur
      Reviewed on Feb 13, 2018
    • ICICI Bank Personal Loan
      "Average service"
      0.5 3.0/5 "Satisfactory"
      Around 4 years ago I have got the personal loan from the ICICI bank. The executives came to my place to collect the documents on time. The required loan amount has been disbursed and I am satisfied with it. The rate of interest and the charges were high with the ICICI bank.
      Was this review helpful? 0
      , chennai
      Reviewed on Feb 13, 2018
    • ICICI Bank Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      I got the loan on time from the ICICI BANK , they have disbursed the required loan amount. The rate of interest and the charges are pretty high with the ICICI BANK personal loan services, when compared with others. I have got this personal loan around 3 years ago.
      Was this review helpful? 0
      , gurgaon
      Reviewed on Feb 13, 2018
    • ICICI Bank Personal Loan
      "Average service"
      0.5 3.5/5 "Pretty good"
      I would say there is no one point of contact to the ICICI bank, it would be great if they can issue a contact number to get in touch with them , I have got the personal loan from ICICI bank and they took more than a month time. The rate of interest and the charges are low with the ICICI bank.
      Was this review helpful? 0
      , chennai
      Reviewed on Feb 13, 2018
    • ICICI Bank Personal Loan
      "Good service"
      0.5 4.0/5 "Great!"
      The ICICI bank has processed my loan application within a week time and they have disbursed my required loan amount. The rate of interest and the charges are average with the ICICI bank. The customer support service is good with the ICICI bank.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Feb 13, 2018
    • ICICI Bank Personal Loan
      "Good service"
      0.5 4.0/5 "Great!"
      The ICICI bank personal loan service was good and they have disbursed the loan amount within a week time. The customer support and the response was good with the ICICI bank. The rate of interest and the charges are average with the ICICI bank personal loan .
      Was this review helpful? 0
      , surat
      Reviewed on Feb 12, 2018
    • ICICI Bank Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      My personal loan application was approved with ICICI bank and the experience was very good. The loan amount was for Rs 2.80 lakhs with the rate of interest of 15.5% which is way high when compared to all other banks. The tenure of this loan is 5 years. Customer service was good, they provided door step service to collect the documents and they responded on time.
      Was this review helpful? 0
      , alwar
      Reviewed on Feb 12, 2018
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