Multiple banks. Different interest rates. Call it a "conflict of interest".
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  • ICICI Personal Loan Customer Care Number is Rated as "Great!" by 16181 Users

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    ICICI Personal Loan Customer Care Number

    ICICI Bank Personal Loan Customer Care - Overview

    ICICI is one of the leading banks in India which serves several hundreds of customers. Offering a wide spectrum of services, customer care forms a very important part of the bank’s operations. Dealing with a high volume of customers, the bank ensures that customer grievances and complaints are resolved at the earliest. The bank has set up a dedicated customer helpline across various cities in India where customers can call to get assistance regarding their issues and queries. Customers can also email the bank or visit their nearest ICICI bank branch for resolution of queries.

    Submitting a Complaint

    For submission of complaints, the bank has established a 4 step process which a customer must follow in order to register a complaint. The steps are detailed below:

    Step 1 – The first time the customer wants to register a complaint, they can do so by sending an email to the customer care from the ICICI Bank website itself. To send the email, they must visit the complaint redressal page on the bank’s website and then under Step 1, click on Email.

    Step 2- In case the customer is not satisfied with the response they have received after emailing the customer care, the customer can escalate their complaint to the head of the Phone Banking department. This can be done in two ways, first of which is to email the concerned official of the Phone Banking department. The second alternative is to download the online form available on the website, which must be filled correctly and completely and then submitted to the head of the phone banking department of ICICI Bank.

    Step 3 – In case the customer is not satisfied with the response they have received after contacting the head of the Phone Banking department, they can further escalate their grievance to ICICI’s Principal Nodal Officer. This can also be done via 2 channels. First option is to email the Principal Nodal Officer which can be done from the bank’s website itself. On the Complaints Page, the customer must click on the tab labeled Email in Step 3. The other alternative is to download the online form available on the website, which must be filled correctly and completely and then submitted to the Principal Nodal Officer.

    Step 4 – In the unlikely event that the customer’s complaint is not resolved satisfactorily despite contacting the Principal Nodal officer, the aggrieved customer can contact the Senior General Manager and Head of the Customer Service Department itself. This can be done via the channels previously followed in the above 3 steps i.e. by filling and submitting a downloadable form from the ICICI Bank website or by sending an email to the concerned official.

    Apply for Personal Loan

    HDFC Personal Loan 24x7 Customer Care Numbers by City

    For any query regarding personal loans, customers can get in touch with the phone banking officers in their city or state at the numbers given below.

    City Customer Care Number
    Ahmedabad 33667777
    Assam 9864667777
    Andhra Pradesh 7306667777
    Bengaluru 33667777
    Bhopal 3366777
    Bhubhaneshwar 3366777
    Bihar 8102667777
    Chandigarh 3366777
    Chhattisgarh 9098667777
    Chennai 33667777
    Dehradun 3366777
    Delhi 33667777
    Ernakulam 3366777
    Goa 9021667777
    Gujarat 8000667777
    Gurgaon 3366777
    Haryana 9017667777
    Himachal Pradesh 9817667777
    Hyderabad 33667777
    Jaipur 3366777
    Jammu & Kashmir 9018667777
    Jharkhand 8102667777
    Karnataka 8088667777
    Kerala 9020667777
    Kolkata 33667777
    Lucknow 3366777
    Madhya Pradesh 9098667777
    Maharashtra 9021667777
    Mumbai 33667777
    Orissa 9692667777
    Panaji 3366777
    Patna 3366777
    Punjab 7307667777
    Raipur 3366777
    Rajasthan 7877667777
    Ranchi 3366777
    Shimla 3366777
    Tamil Nadu 7305667777
    Telangana 7306667777
    Uttar Pradesh 8081667777
    Uttarakhand 8081667777
    West Bengal 8101667777

    ICICI Bank Zonal Heads

    In case your query is not resolved by the phone banking and customer care department on the numbers given above, you may contact the zonal heads of ICICI Bank or the Head of the Personal Loan department as well. Their details are given below:

    Head – Personal Loans

    Tel No.: 022-39337932 (Monday to Friday from 10:00 AM to 5:00 PM, excluding bank holidays).

    E-mail - headcreditcards@icicibank.com (Please expect to receive a response within 4 working days from the day your mail has been received by the Business Head).

    Zonal Office Heads

    North Zone

    Tel No: 011-33551230 (Monday to Friday from 10AM to 5PM, except on bank holidays).

    E-mail: headnorthzone@icicibank.com

    South Zone

    Tel No.: 080-33551230 (Monday to Friday from 10AM to 5PM, except on bank holidays).

    E-mail address: headsouthzone@icicibank.com.

    East Zone & Andhra Pradesh

    Tel No.: 040-33551230 (Monday to Friday from 10AM to 5PM, except on bank holidays).

    E-mail address: headeastzone@icicibank.com.

    Head West Zone

    Tel No.: 022-33551230 (Monday to Friday from 10AM to 5PM, except on bank holidays).

    E-mail address: headwestzone@icicibank.com

    ICICI Bank Office Address

    Customers may also contact or visit ICICI Bank’s corporate or registered office for resolving any queries.

    Registered Office

    ICICI Bank Tower, Near Chakli Circle,

    Old Padra Road, Vadodara, Gujarat - 390007

    Tel: +91-265-3263701

    CIN: L65190GJ1994PLC021012

    Corporate Office

    ICICI Bank Towers,

    Bandra-Kurla Complex,

    Mumbai 400 051.

    Tel: +91-22-33667777

    Fax: +91-22-26531122

    Personal Loan Reviews

    • ICICI Bank Personal Loan
      "Rejected my loan application"
      0.5 2.0/5 "Expected more"
      As my company was not on the list of ICICI bank they were not able to provide me the personal loan.That's the reason why i could not move on with ICICI bank. The customer executive who contacted gave me a good response and all that was satisfying.
      Was this review helpful? 0
      , proddatur
      Reviewed on Nov 18, 2017
    • ICICI Bank Personal Loan
      "Rate of interest is high"
      0.5 3.0/5 "Satisfactory"
      I have applied for a personal loan with ICICI bank.The rate of interest with the bank was too high for 3 lakhs rupees. As the high rate of interest with the bank i did not proceed further with the bank. I did not have much interaction with the bank either.
      Was this review helpful? 0
      , guntur
      Reviewed on Nov 18, 2017
    • ICICI Bank Personal Loan
      "Good response"
      0.5 3.0/5 "Satisfactory"
      Its good bank but my loan application got rejected as i dont have any documents for my current address and the proof which i hold was with my permanent address proof were it is far from my current location. The customer service and response was good.
      Was this review helpful? 0
      , rajahmundry
      Reviewed on Nov 18, 2017
    • ICICI Bank Personal Loan
      "Good bank"
      0.5 3.0/5 "Satisfactory"
      I have applied for a personal loan from ICICI bank. Since i got a better deal from some other bank, i had to close the loan application with this bank ans had to go with the other bank. They gave me good follow up.The customer executives and response was good.
      Was this review helpful? 0
      , patna
      Reviewed on Nov 18, 2017
    • ICICI Bank Personal Loan
      "Good bank"
      0.5 4.0/5 "Great!"
      I have applied for a personal loan with ICICI bank. And my requirement was about 4 lakhs. I think they have contacted and i could not able to pick up the call. Yes i am totally satisfied with the bank and the response given. In future i can check with them again.
      Was this review helpful? 0
      , dehradun
      Reviewed on Nov 18, 2017
    • ICICI Bank Personal Loan
      "Average Service"
      0.5 3.0/5 "Satisfactory"
      I have applied for a personal loan with ICICI bank. They collected the documents by next day and within a week my personal loan got approved and disbursed my funds after my documents submission. They offered me the loan with 15.99% as rate of interest and the processing fees is Rs. 6000 which is very high. My 1st EMI date is gone my cheque is not collected and customer care is not responding regarding this and they asked me to visit the bank directly for this.
      Was this review helpful? 0
      , mumbai
      Reviewed on Nov 18, 2017
    • ICICI Bank Personal Loan
      "GOOD"
      0.5 5.0/5 "Blown Away!"
      It was a good customer service i received from the ICICI Bank side. The contacted me on time and delivered all the information required for the loan process .The executive informed me that i don't have pf and esi deduction on my pay slip so the bank can not give the loan , like this they informed me . Well it was a good experience .
      Was this review helpful? 0
      , secunderabad
      Reviewed on Nov 18, 2017
    • ICICI Bank Personal Loan
      "Good service"
      0.5 3.0/5 "Satisfactory"
      I have applied for the personal loan from ICICI bank, my loan application was approved and the requested amount was disbursed. The process was very smooth and easy, it took 10 days for the loan to get approved. The customer service was good, they responded on time and they provided door step service to collect the documents. It was overall a good loan experience.
      Was this review helpful? 0
      , bareilly
      Reviewed on Nov 18, 2017
    • ICICI Bank Personal Loan
      "OK OK EXPERIENCE"
      0.5 1.5/5 "Bad"
      I asked for a top up from the ICICI Bank the Rate of interest was high 14% what they were providing .the customer service was OK but it could have been more better . The Rate of interest was high so i canceled the the application . it was a OK OK experience .
      Was this review helpful? 0
      , jodhpur
      Reviewed on Nov 18, 2017
    • ICICI Bank Personal Loan
      "Good service"
      0.5 4.0/5 "Great!"
      I have applied for a personal loan with ICICI bank. They collected the documents little lately and they didn't responded to me quickly or well. My personal loan got approved but it took 3 weeks to disburse the funds after my documents submission. They offered me the loan with 10.99% as rate of interest and there are no processing fees too.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 18, 2017
    • ICICI Bank Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      As I'm a valuable customer with ICICI bank for around 1.5 years they offered me a personal loan which I accepted it and took it. They collected the documents by next day and within a week my personal loan got approved and disbursed my funds after my documents submission. They offered me the loan with 12.50% as rate of interest and there are no processing fees too.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Nov 18, 2017
    • ICICI Bank Personal Loan
      "Good customer service"
      0.5 4.0/5 "Great!"
      I have applied for the personal loan from ICICI bank, my loan application was closed because there was an issue with the salary payslip, i did not have payslip for last 2 months due to which they were not able to proceed. Customer service was good and they responded on time. The rate of interest is high when compared to others in the market.
      Was this review helpful? 0
      , pune
      Reviewed on Nov 18, 2017
    • ICICI Bank Personal Loan
      "Needs to improve"
      0.5 1.0/5 "Really Bad"
      I have applied for the personal loan from ICICI bank, my loan application was closed because there was an issue with documents. When it comes to customer service, it was not up to the mark, there was some discussion going on in regards to the documents that i have submitted the documents to the third party whereas i did not submit the documents to them. The rate of interest was way high when compared to other banks.
      Was this review helpful? 0
      , mumbai
      Reviewed on Nov 18, 2017
    • ICICI Bank Personal Loan
      "Good service"
      0.5 2.0/5 "Expected more"
      I have applied for the personal loan from ICICI bank, my loan application was closed because i did not have 3 months salary payslip. I was in bed rest as i met with an accident few months back. Customer service was not up to the mark, they did not follow up after the documents were collected. They were still asking for the payslip as they cannot proceed further without it. The rate of interest was not an issue, it was nominal.
      Was this review helpful? 0
      , pune
      Reviewed on Nov 18, 2017
    • ICICI Bank Personal Loan
      "GOOD SERVICE"
      0.5 4.0/5 "Great!"
      It was a wonderful experience with ICICI for my personal loan service the customer service was awesome and the documents part was easy with ICICI and they quoted me a interest rate of 11.99 which was good compare to others it was totally a good experience with ICICI for my personal loan service.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 17, 2017
    • ICICI Bank Personal Loan
      "GOOD SERVICE"
      0.5 4.0/5 "Great!"
      It was a very good experience with ICICI for my personal loan service the customer service was good the interest rate they quoted me was good compare to others in the market and the documents have been collected from my door step it was a fine experience with ICICI for my personal loan service.
      Was this review helpful? 0
      , cuttack
      Reviewed on Nov 17, 2017
    • ICICI Bank Personal Loan
      "Worst service"
      0.5 1.0/5 "Really Bad"
      There is no proper response from ICICI for my personal loan service only once I received a call from them but there was no proper information and proper response from ICICI there was lot of communication problem with ICICI service it was a fine experience totally.
      Was this review helpful? 0
      , lucknow
      Reviewed on Nov 17, 2017
    • ICICI Bank Personal Loan
      "Average service"
      0.5 2.0/5 "Expected more"
      The ICICI bank executives told that my profile haven't met their eligibility criteria. The response part was below average with ICICI bank, there service has disappointed me . I have made the follow up in regards to my personal loan application. The rate of interest was nominal with ICICI bank.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 17, 2017
    • ICICI Bank Personal Loan
      "Needs to improve"
      0.5 1.0/5 "Really Bad"
      My personal loan experience with ICICI bank was not good because there was no proper response from them after the application was submitted. Customer service was not up to the mark and there was no follow up done. The rate of interest was very high when compared to all other banks.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Nov 17, 2017
    • ICICI Bank Personal Loan
      "Needs to improve"
      0.5 1.0/5 "Really Bad"
      I have applied for the personal loan from ICICI bank, my loan application was closed because my salary is very less. When it comes to customer service, it was not up to the mark and their response is not good. The rate of interest was way high when compared to other banks.
      Was this review helpful? 0
      , ranchi
      Reviewed on Nov 17, 2017
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