Multiple banks. Different interest rates. Call it a "conflict of interest".
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    We found 1 ICICI Personal Loan Customer Care Number

    Bank Name
    Interest Rate Range
    Processing Fee Range
    Loan Amount
    Tenure Range
    10.99% - 17.99% Fixed
    2.25% (min. ₹1499 + applicable tax) One time fee
    20L Max
    1-5 Years
    Response Time Within 30 minutes
    Rs.1,000 Amazon voucher free Paperless approval option available
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    Customer Reviews

    ICICI Personal Loan Customer Care Number is Rated as "Great!" by 14769 Users

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    ICICI Bank Personal Loan Customer Care - Overview

    ICICI is one of the leading banks in India which serves several hundreds of customers. Offering a wide spectrum of services, customer care forms a very important part of the bank’s operations. Dealing with a high volume of customers, the bank ensures that customer grievances and complaints are resolved at the earliest. The bank has set up a dedicated customer helpline across various cities in India where customers can call to get assistance regarding their issues and queries. Customers can also email the bank or visit their nearest ICICI bank branch for resolution of queries.

    Submitting a Complaint

    For submission of complaints, the bank has established a 4 step process which a customer must follow in order to register a complaint. The steps are detailed below:

    Step 1 – The first time the customer wants to register a complaint, they can do so by sending an email to the customer care from the ICICI Bank website itself. To send the email, they must visit the complaint redressal page on the bank’s website and then under Step 1, click on Email.

    Step 2- In case the customer is not satisfied with the response they have received after emailing the customer care, the customer can escalate their complaint to the head of the Phone Banking department. This can be done in two ways, first of which is to email the concerned official of the Phone Banking department. The second alternative is to download the online form available on the website, which must be filled correctly and completely and then submitted to the head of the phone banking department of ICICI Bank.

    Step 3 – In case the customer is not satisfied with the response they have received after contacting the head of the Phone Banking department, they can further escalate their grievance to ICICI’s Principal Nodal Officer. This can also be done via 2 channels. First option is to email the Principal Nodal Officer which can be done from the bank’s website itself. On the Complaints Page, the customer must click on the tab labeled Email in Step 3. The other alternative is to download the online form available on the website, which must be filled correctly and completely and then submitted to the Principal Nodal Officer.

    Step 4 – In the unlikely event that the customer’s complaint is not resolved satisfactorily despite contacting the Principal Nodal officer, the aggrieved customer can contact the Senior General Manager and Head of the Customer Service Department itself. This can be done via the channels previously followed in the above 3 steps i.e. by filling and submitting a downloadable form from the ICICI Bank website or by sending an email to the concerned official.

    Apply for Personal Loan

    HDFC Personal Loan 24x7 Customer Care Numbers by City

    For any query regarding personal loans, customers can get in touch with the phone banking officers in their city or state at the numbers given below.

    City Customer Care Number
    Ahmedabad 33667777
    Assam 9864667777
    Andhra Pradesh 7306667777
    Bengaluru 33667777
    Bhopal 3366777
    Bhubhaneshwar 3366777
    Bihar 8102667777
    Chandigarh 3366777
    Chhattisgarh 9098667777
    Chennai 33667777
    Dehradun 3366777
    Delhi 33667777
    Ernakulam 3366777
    Goa 9021667777
    Gujarat 8000667777
    Gurgaon 3366777
    Haryana 9017667777
    Himachal Pradesh 9817667777
    Hyderabad 33667777
    Jaipur 3366777
    Jammu & Kashmir 9018667777
    Jharkhand 8102667777
    Karnataka 8088667777
    Kerala 9020667777
    Kolkata 33667777
    Lucknow 3366777
    Madhya Pradesh 9098667777
    Maharashtra 9021667777
    Mumbai 33667777
    Orissa 9692667777
    Panaji 3366777
    Patna 3366777
    Punjab 7307667777
    Raipur 3366777
    Rajasthan 7877667777
    Ranchi 3366777
    Shimla 3366777
    Tamil Nadu 7305667777
    Telangana 7306667777
    Uttar Pradesh 8081667777
    Uttarakhand 8081667777
    West Bengal 8101667777

    ICICI Bank Zonal Heads

    In case your query is not resolved by the phone banking and customer care department on the numbers given above, you may contact the zonal heads of ICICI Bank or the Head of the Personal Loan department as well. Their details are given below:

    Head – Personal Loans

    Tel No.: 022-39337932 (Monday to Friday from 10:00 AM to 5:00 PM, excluding bank holidays).

    E-mail - [email protected] (Please expect to receive a response within 4 working days from the day your mail has been received by the Business Head).

    Zonal Office Heads

    North Zone

    Tel No: 011-33551230 (Monday to Friday from 10AM to 5PM, except on bank holidays).

    E-mail: [email protected]

    South Zone

    Tel No.: 080-33551230 (Monday to Friday from 10AM to 5PM, except on bank holidays).

    E-mail address: [email protected].

    East Zone & Andhra Pradesh

    Tel No.: 040-33551230 (Monday to Friday from 10AM to 5PM, except on bank holidays).

    E-mail address: [email protected]

    Head West Zone

    Tel No.: 022-33551230 (Monday to Friday from 10AM to 5PM, except on bank holidays).

    E-mail address: [email protected]

    ICICI Bank Office Address

    Customers may also contact or visit ICICI Bank’s corporate or registered office for resolving any queries.

    Registered Office

    ICICI Bank Tower, Near Chakli Circle,

    Old Padra Road, Vadodara, Gujarat - 390007

    Tel: +91-265-3263701

    CIN: L65190GJ1994PLC021012

    Corporate Office

    ICICI Bank Towers,

    Bandra-Kurla Complex,

    Mumbai 400 051.

    Tel: +91-22-33667777

    Fax: +91-22-26531122

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  • Personal Loan Reviews

    • ICICI Bank Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      My personal loan got disbursed form ICICI bank within 4 days of time. The customer service is good with ICICI bank. The rate of interest and the charges are very high when compared with others. The required loan amount has been disbursed and I am satisfied with the service.
      Was this review helpful? 0
      , new delhi
      Reviewed on Aug 16, 2017
    • ICICI Bank Personal Loan
      "Term and condition should be flexible to all"
      0.5 1.0/5 "Really Bad"
      There was out going loan running with Bajaj finserv because they charged me high rate of interest. So I thought to go with balance transfer with ICICI but they closed the application because they not ready to transfer entire amount. Even I do have salary account with ICICI but they didn't consider it.
      Was this review helpful? 0
      , coimbatore
      Reviewed on Aug 16, 2017
    • ICICI Bank Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      I haven't got the personal loan from ICICI bank. I thought I will get personal loan with low interest rate from ICICI bank but unfortunately I got the home credit services so that was the reason I haven't proceed with ICICI bank personal loan.
      Was this review helpful? 0
      , agra
      Reviewed on Aug 16, 2017
    • ICICI Bank Personal Loan
      "GOOD SERVICE"
      0.5 4.0/5 "Great!"
      Personal loan disbursement was done in 2 days by ICICI bank . Rate of interest charged was 11.69% and the processing fee charged was Rs.3000 rupees. Paper works collected was very simple. Overall service is good the tenured I have taken 5 years of time and the EMI is around 11000 rupees
      Was this review helpful? 0
      , jalandhar
      Reviewed on Aug 16, 2017
    • ICICI Bank Personal Loan
      "Average service"
      0.5 3.0/5 "Satisfactory"
      ICICI bank has promised me that they will come and collect the document on the assigned date and time but no one turned up . The rate of interest which was offered by ICICI bank was high when compared with others, The service which was given by ICICI was good. They need to improve in their response part.
      Was this review helpful? 0
      , vapi
      Reviewed on Aug 16, 2017
    • ICICI Bank Personal Loan
      "Response part should be improved"
      0.5 3.0/5 "Satisfactory"
      I got a call on initial stage from ICICI for my personal loan request , then there was no response. Then I tried reaching them but the number which I got call it was not reachable condition. ICICI should improve a response part to give better service to the customer.
      Was this review helpful? 0
      , visakhapatnam
      Reviewed on Aug 16, 2017
    • ICICI Bank Personal Loan
      "Overall good"
      0.5 4.0/5 "Great!"
      It was a very good experience with ICICI Bank and the customer services was good. The executive contacted me on time and processed the details. The after loan services are satisfactory as well. I got the personal loan letter on time. The interest rate and processing charges are reasonable too.
      Was this review helpful? 0
      , chennai
      Reviewed on Aug 16, 2017
    • ICICI Bank Personal Loan
      "EXCELLENT"
      0.5 5.0/5 "Blown Away!"
      I have taken a personal loan from ICICI Bank and the process was good. It was very much on time and I was regularly updated about the status. The rate of interest and charges was also normal and decent like around they have charged 13%. Overall I would say that experience was good availing loan from ICICI.
      Was this review helpful? 0
      , jalgaon
      Reviewed on Aug 16, 2017
    • ICICI Bank Personal Loan
      "GOOD SERVICE"
      0.5 4.0/5 "Great!"
      My salary account is with ICICI Bank. They are good in the banking services. Even my loan experience is very smooth with them. But I have no issues with the banking part. The customer support is good. The online facilities are also convenient for me loan amount I have applied for 4.25 lakhs, processing fee they have charged is around 10000 rupees but initially they told me that it will be charged for 3 to 4 thousand rupees
      Was this review helpful? 0
      , bilaspur
      Reviewed on Aug 16, 2017
    • ICICI Bank Personal Loan
      "Dissatisfied service"
      0.5 1.0/5 "Really Bad"
      I was not getting standard salary but I do get some allowance on monthly basic. But ICICI was not accepted the allowance based on their salary norms. They have rejected my application. and I have taken gold loan from ICICI whenever I pay total outstanding to redeem my jewel, they show the interest rate as outstanding. Hence my credit score gets affected it should not be happen. Therefore I am going to close everything with ICICI.
      Was this review helpful? 0
      , tiruchirapalli
      Reviewed on Aug 16, 2017
    • ICICI Bank Personal Loan
      "Hassle free process"
      0.5 5.0/5 "Blown Away!"
      Happy to get associated with ICICI bank, it was completely a hassle free process with ICICI Bank with regards to personal loan, I did not face any difficulties, the executives were very humble . He was ready to help the customer out at any point of time his name was Ayeesh. They hardly took 2 days for disbursement of loan. Even the processing fee was very less and interest rate was also fine.
      Was this review helpful? 0
      , ernakulam
      Reviewed on Aug 16, 2017
    • ICICI Bank Personal Loan
      "AVERAGE"
      0.5 3.5/5 "Pretty good"
      My personal loan is with ICICI Bank. It was delayed for 15 to 20 days but the after services from them was on time through the whole process. The documents were taken on time but they had issues this documents wasn't there kind of, I have even escalated this issue to branch manager later after 20 days my loan got disbursed.
      Was this review helpful? 0
      , chandigarh
      Reviewed on Aug 16, 2017
    • ICICI Bank Personal Loan
      "AVERAGE"
      0.5 3.0/5 "Satisfactory"
      It was not a timely process with ICICI Bank for the personal loan. They have not supported me a lot and it was not at all a good experience, I have applied for 1 lakh loan received the amount of 92000 rupees remaining they have charged for processing fee and insurance. They have offered me a rate of interest of about 16.75% which is very high when compared with others.
      Was this review helpful? 0
      , bhubaneshwar
      Reviewed on Aug 16, 2017
    • ICICI Bank Personal Loan
      "Fair Service"
      0.5 4.0/5 "Great!"
      This is my first loan experience with ICICI bank. I approached third party source for my loan requirement. And they diverted me to the ICICI bank. ICICI bank quoted a good interest rate for my personal loan and all the services which I received from the bank was good.
      Was this review helpful? 0
      , bangalore
      Reviewed on Aug 16, 2017
    • ICICI Bank Personal Loan
      "Good service"
      0.5 3.0/5 "Satisfactory"
      I have asked ICICI bank executives to close the application because of their high interest rate. The customer service is good with ICICI bank and the response part was also good with ICICI bank. I would like to suggest ICICI bank to decrease their interest rate.
      Was this review helpful? 0
      , tirupati
      Reviewed on Aug 16, 2017
    • ICICI Bank Personal Loan
      "Fast process & good communication"
      0.5 4.5/5 "Excellent!"
      I got a quick response and it was a immediate disbursement from ICICI Bank. I have taken a personal loan and I got the funds in my account in three to four days. The services was fast and the communication was also excellent. The rate of interest was around 15% which was a bit high, but I am happy about the fast process.
      Was this review helpful? 0
      , chennai
      Reviewed on Aug 16, 2017
    • ICICI Bank Personal Loan
      "Below average service"
      0.5 1.0/5 "Really Bad"
      I have approached ICICI bank for my personal loan through a channel partner, Initially they gave a call and explained me about the product after that they told they will give call back but there was no response from ICICI bank so that was reason I haven't proceed with ICICI bank personal loan.
      Was this review helpful? 0
      , guntur
      Reviewed on Aug 16, 2017
    • ICICI Bank Personal Loan
      "Fair Service"
      0.5 4.5/5 "Excellent!"
      Initial part, ICICI did not provide a proper response for my loan application. They were taking more time in order to process my loan application. I had to sent a mail and sought some assistance from third party. But later part, the bank was so supportive and sanctioned the loan without any issues.
      Was this review helpful? 0
      , bangalore
      Reviewed on Aug 16, 2017
    • ICICI Bank Personal Loan
      "Delayed Service "
      0.5 4.0/5 "Great!"
      If everything is happening on time, it would be more convenient. Here, for my personal loan, I could not say that the loan process completed on time, because they took more time to complete the same. Of course, I did not face any issues during the loan, but the time management is equally important for the loan process. Customer service was good.
      Was this review helpful? 0
      , mumbai
      Reviewed on Aug 16, 2017
    • ICICI Bank Personal Loan
      "Satisfied with the services"
      0.5 4.0/5 "Great!"
      For the personal loan I had no hassles with ICICI Bank and the banking services are good. The customer support was quick to take my documents and also process the disbursement on time. The rate of interest and processing charges was also comfortable.
      Was this review helpful? 0
      , bangalore
      Reviewed on Aug 16, 2017
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