Multiple banks. Different interest rates. Call it a "conflict of interest".
  • ICICI Personal Loan Customer Care Numbers is Rated as "Great!" by 17575 Users

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    ICICI Personal Loan Customer Care Numbers

    ICICI Bank has one of the most efficient customer care departments. They are very responsive and are quick to resolve issues. The all-India contact number for ICICI Bank Personal Banking is 1860 120 7777. For any queries in regard to ICICI Personal Loans, you can get in touch with the customer care executives of ICICI Bank through this number. You can also consider calling the city-based alternative numbers for assistance.

    ICICI Bank Personal Loan 24x7 Customer Care Numbers by City

    If you are a customer from one of the following cities, you can get in touch with ICICI Customer Care through the following helpline numbers for any queries regarding ICICI Bank Personal Loans:

    City Customer Care Number
    Ahmedabad 079 33667777
    Bengaluru 080 33667777
    Bhopal 0755 3366777
    Bhubaneshwar 0674 3366777
    Chandigarh 0172 3366777
    Chennai 044 33667777
    Dehradun 0135 3366777
    Delhi 011 33667777
    Ernakulam 0484 3366777
    Gurugram 0124 3366777
    Hyderabad 040 33667777
    Jaipur 0141 3366777
    Kolkata 033 33667777
    Lucknow 0522 3366777
    Mumbai 022 33667777
    Panaji 0832 3366777
    Patna 0612 3366777
    Raipur 0771 3366777
    Ranchi 0651 3366777
    Shimla 0177 3366777

    ICICI Bank Personal Loan 24x7 Customer Care Numbers by State

    If you are a customer from one of the following states, you can get in touch with ICICI Customer Care through the following helpline numbers for any queries regarding ICICI Bank Personal Loans:

    State Customer Care Number
    Assam 9864667777
    Andhra Pradesh 7306667777
    Bihar 8102667777
    Chhattisgarh 9098667777
    Goa 9021667777
    Gujarat 8000667777
    Haryana 9017667777
    Himachal Pradesh 9817667777
    Jammu & Kashmir 9018667777
    Jharkhand 8102667777
    Karnataka 8088667777
    Kerala 9020667777
    Madhya Pradesh 9098667777
    Maharashtra 9021667777
    Orissa 9692667777
    Punjab 7307667777
    Rajasthan 7877667777
    Tamil Nadu 7305667777
    Telangana 7306667777
    Uttar Pradesh 8081667777
    Uttarakhand 8081667777
    West Bengal 8101667777

    ICICI is one of the leading private banks in India which serves a huge customer base. Customer care forms a very important part of the bank’s operations as it offers a wide spectrum of services. Dealing with a high volume of customers, the bank ensures that customer grievances and complaints are resolved at the earliest. The bank has set up a dedicated customer helpline across various cities in India where customers can call to get assistance regarding their issues and queries. Customers can also email the bank or visit their nearest ICICI bank branch for resolution of queries.

    Submitting ICICI Bank Complaint

    For submission of complaints, the bank has established a 4-step process which a customer must follow in order to register a complaint. The steps are detailed below:

    • Step 1 – The first time the customer wants to register a complaint, they can do so by sending an email to the customer care from the ICICI Bank website itself. To send the email, they must visit the complaint redressal page on the bank’s website and then under Step 1, click on Email.
    • Step 2 – In case the customer is not satisfied with the response they have received after sending an email to the customer care, the customer can escalate their complaint to the head of the Phone Banking department. This can be done in two ways, first of which is to email the concerned official of the Phone Banking department. The second alternative is to download the online form available on the website, which must be filled correctly and completely and then submitted to the head of the phone banking department of ICICI Bank.
    • Step 3 – In case the customer is not satisfied with the response they have received after contacting the head of the Phone Banking department, they can further escalate their grievance to ICICI’s Principal Nodal Officer. This can also be done via 2 channels. First option is to email the Principal Nodal Officer which can be done from the bank’s website itself. On the Complaints Page, the customer must click on the tab labeled Email in Step 3. The other alternative is to download the online form available on the website, which must be filled correctly and completely and then submitted to the Principal Nodal Officer.
    • Step 4 – In the unlikely event that the customer’s complaint is not resolved satisfactorily despite contacting the Principal Nodal officer, the aggrieved customer can contact the Senior General Manager and Head of the Customer Service Department itself. This can be done via the channels previously followed in the above 3 steps i.e. by filling and submitting a downloadable form from the ICICI Bank website or by sending an email to the concerned official.

    Contact ICICI Bank Zonal Heads

    In case your query is not resolved by the phone banking and customer care department on the numbers given above, you may contact the zonal heads of ICICI Bank or the Head of the Personal Loan department as well. Their details are given below:

    Head – Personal Loans and Credit Cards:

    Mr. S. Roy (General Manager - Head Credit Cards and Personal Loans)
    Tel No.: 022-39337932 (Monday to Friday from 10:00 a.m. to 5:00 p.m., except for bank holidays).
    E-mail - headcreditcards@icicibank.com, headpersonalloans@icicibank.com, or headprepaidcards@icicibank.com
    (Please expect to receive a response within 4 working days from the day your mail has been received by the Business Head).

    ICICI Bank Zonal Office Heads

    Head of North Zone:
    • NCR – Mr. Atul Arora (General Manager)
      Tel No: 011-33551230 (Monday to Friday from 10 a.m. to 5 p.m., except for bank holidays).
      E-mail: headnorthzone@icicibank.com (Please expect to receive a response within 4 working days from the day your mail has been received by the Business Head)
    • Rest of North Zone – Mr. Vishal Batra Joint General Manager
      Tel No.: 011-33551230 (Monday to Friday from 10 a.m. to 5 p.m., except for bank holidays).
      E-mail: headnorthzone@icicibank.com (Please expect to receive a response within 4 working days from the day your mail has been received by the Business Head)
    Head of South Zone:
    • Mr. Viral Rupani (General Manager)
      Tel No.: 080-33551230 (Monday to Friday from 10 a.m. to 5 p.m., except for bank holidays).
      E-mail: headsouthzone@icicibank.com (Please expect to receive a response within 4 working days from the day your mail has been received by the Business Head)
    Head of East Zone and Andhra Pradesh and Telangana:
    • Mr. Sidharatha Mishra (Joint General Manager)
      Tel No.: 040-33551230 (Monday to Friday from 10 a.m. to 5 p.m., except for bank holidays).
      E-mail: headeastzone@icicibank.com (Please expect to receive a response within 4 working days from the day your mail has been received by the Business Head)
    Head of West Zone
    • Greater Mumbai – Mr. Bharat Sharma (General Manager)
      Tel No.: 022-33551230 (Monday to Friday from 10 a.m. to 5 p.m., except for bank holidays).
      E-mail: headwestzone@icicibank.com (Please expect to receive a response within 4 working days from the day your mail has been received by the Business Head)
    • Rest of West Zone – Mr. Raghav Singhal (General Manager)
      Tel No.: 022-33551230 (Monday to Friday from 10AM to 5PM, except for bank holidays).
      E-mail: headwestzone@icicibank.com (Please expect to receive a response within 4 working days from the day your mail has been received by the Business Head)

    ICICI Bank Office Address

    Customers may also contact or visit ICICI Bank’s corporate or registered office for resolving any queries.

    Phone Banking Center: ICICI Bank Tower,
    7th Floor, Survey No. 115/27, Plot No. 12,
    Nanakramguda, Serilingampally, Hyderabad – 500032
    Registered Office: ICICI Bank Limited
    Landmark, Race Course Circle,
    Vadodara – 390 007
    Corporate Office: ICICI Bank Towers,
    Bandra-Kurla Complex,
    Mumbai 400 051 Tel: +91-22-33667777 Fax: +91-22-26531122

    Personal Loan Reviews

    • ICICI Bank Personal Loan
      "Very good"
      0.5 4.5/5 "Excellent!"
      I am satisfied loan amount and rate of interested is nominal my tenure is 3years and 1 years almost complete , customer service provided is good and response properly. I have taken ICICI bank personal loan and my experience was good with this bank .
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 25, 2019
    • ICICI Bank Personal Loan
      "Good service"
      0.5 3.5/5 "Pretty good"
      My experience with ICICI bank was not that good,the loan amount which they have given me was not sufficient for me,like i have expected for more loan amount but they have given me too less as per my expectation,and the rate of interest i felt they have charged me too high,they have charged me up to 14.25% which i felt was very high,and now i have successfully closed this loan,their service was good,but my concern was about rate of interest which i felt high.
      Was this review helpful? 0
      , nellore
      Reviewed on Mar 25, 2019
    • ICICI Bank Personal Loan
      "GOOD"
      0.5 4.0/5 "Great!"
      The personal loan from the ICICI BANK is very good and i am satisfied with the loan amount that have offered with this loan. The documentation process was smooth and easy to get the loan. the rate of interest with them it is nominal.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Mar 25, 2019
    • ICICI Bank Personal Loan
      "GOOD"
      0.5 5.0/5 "Blown Away!"
      I have been using the personal loan with the ICICI since from last few years the loan amount with them was good also the documentation process was simple and it was hassle free to use. The rate of interest with this nominal added on that the service is very good with this bank.
      Was this review helpful? 1
      , ghaziabad
      Reviewed on Mar 24, 2019
    • ICICI Bank Personal Loan
      "GOOD"
      0.5 5.0/5 "Blown Away!"
      I have taken the personal loan with the ICICI BANK the loan amount with this bank what they have offered was satisfactory. The rate of interest with this bank was nominal also i am using it since from last one year and it is good to use.
      Was this review helpful? 2
      , ghaziabad
      Reviewed on Mar 24, 2019
    • ICICI Bank Personal Loan
      "Excellent"
      0.5 5.0/5 "Blown Away!"
      I have taken ICICI bank personal loan and my experience was good with this bank . I am satisfied loan amount and rate of interested is nominal my tenure is 5 years and 3 years almost complete , customer service provided is good and response properly.
      Was this review helpful? 0
      , thane
      Reviewed on Mar 23, 2019
    • ICICI Bank Personal Loan
      "Excellent"
      0.5 5.0/5 "Blown Away!"
      Two years back I have taken ICICI personal loan . I am satisfied with loan amount and rate of interested is nominal and their customer service is good and response properly. My tenure is 4 years almost 2 years is complete . I am happy with ICICI bank personal loan .
      Was this review helpful? 0
      , noida
      Reviewed on Mar 23, 2019
    • ICICI Bank Personal Loan
      "Not satisfied"
      0.5 2.0/5 "Expected more"
      Previously i took my personal loan with ICICI bank ,the loan amount was sufficient,but i am not satisfied with their service,like i have applied this loan on 2014 ,that time they have charged me rate of interest up to 14% including gst ,which i personally felt was high, and even their processing fee was 1% they have charged me on 2,00,000,they have taken per-closure charges that too was high,The bank do not give benefit for customer,it look like they are forcing me to complete the loan,now i have closed this loan successfully on 2016.by giving 5000 as pre-closure charges,
      Was this review helpful? 2
      , bangalore
      Reviewed on Mar 23, 2019
    • ICICI Bank Personal Loan
      "AVERAGE"
      0.5 2.0/5 "Expected more"
      I am not satisfied with the service of the ICICI BANK where the banking process was not good also the documentation process was not good. They have given the good loan amount but the rate of interest was higher with this loan. The customer service is good.
      Was this review helpful? 1
      , mysore
      Reviewed on Mar 23, 2019
    • ICICI Bank Personal Loan
      "Quick Loan Approval"
      0.5 4.0/5 "Great!"
      My existing loan with ICICI is active condition, the interest is good as per the principal amount. The executive are very helpful on the loan process. They have balance transfer, part payment option. Even my loan disbursement was happened on time.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Mar 22, 2019
    • ICICI Bank Personal Loan
      "Good service"
      0.5 3.0/5 "Satisfactory"
      I had taken this Personal loan a while back and it has been still running. But i felt that the interest rate with them was a little higher than the other banks. There was also some charges such as processing fee with them and i got a good help from their customer support team.
      Was this review helpful? 0
      , chennai
      Reviewed on Mar 22, 2019
    • ICICI Bank Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      My personal loan was taken with ICICI BANK , customer support is quite helpful and transaction was very hassle free with this bank and rate of interest rate was high and processing fee was nominal . I got my loan within few days and tenure period is sufficient .
      Was this review helpful? 0
      , hyderabad
      Reviewed on Mar 20, 2019
    • ICICI Bank Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      I have taken my personal loan with ICICI BANK , , they charge nominal rate of interest and tenure period was 5 year . The loan amount is satisfactory with this bank it is 200000 . There has been a smooth banking experience . I am happy with the services no delay .
      Was this review helpful? 1
      , bangalore
      Reviewed on Mar 19, 2019
    • ICICI Bank Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      I got loan through ICICI BANK . I applied for 300000 and i got the same amount . The rate of interest is very high it is 15.99% and i ma very unhappy with that . Everything has been done online only the executive came to my place to verified the documents . Overall it is good .
      Was this review helpful? 1
      , bangalore
      Reviewed on Mar 19, 2019
    • ICICI Bank Personal Loan
      "Better"
      0.5 3.0/5 "Satisfactory"
      I have taken my personal loan in ICICI BANK. The customer service and response was good. The interest rate was bit high and they have provided me 12%. There was a processing fee which was 10K for 11L. The documents are submitted to the executive. The loan process was easy.
      Was this review helpful? 1
      , bhusawal
      Reviewed on Mar 19, 2019
    • ICICI Bank Personal Loan
      "Quick loan process"
      0.5 5.0/5 "Blown Away!"
      I have taken a Icici Bank personal loan, the loan amount was Rs. 220000 .The rate of interest they charged around 11.5% i am really happy about the rate of interest. They provided door step to collected my documents.I have received the loan amount within 10 days. Pre-closure charge within 2 months they charged 4%
      Was this review helpful? 1
      , yamuna nagar
      Reviewed on Mar 18, 2019
    • ICICI Bank Personal Loan
      "Need to Reduce Rate Of Interest for regular customer "
      0.5 5.0/5 "Blown Away!"
      ICICI sanctioned my personal loan based on my salary account . Within 72 hours of time , they amount has got credited . Rate Of Interest is almost 15 % for 36 months of EMI . It is fixed Rate of interest . They charged processing fees even after I request for waiving off .
      Was this review helpful? 1
      , bangalore
      Reviewed on Mar 18, 2019
    • ICICI Bank Personal Loan
      "Average Service"
      0.5 3.0/5 "Satisfactory"
      I did not had that much of a good experience with them where the promises which made has not been fulfilled. The process was quick and the interest rate with them has been nominal, but the charges which they had made has been quite high where they had made some additional charges.
      Was this review helpful? 1
      , chennai
      Reviewed on Mar 17, 2019
    • ICICI Bank Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      I have taken personal loan through ICICI BANK , i receive my loan with in few days and it is 7.5lkah , the process was too quick with this bank , i did no face any issue while getting loan and at the time of documentation . Rate of interest is 11.69% and processing fee is nominal . Tenure period is 5 year .
      Was this review helpful? 1
      , bangalore
      Reviewed on Mar 17, 2019
    • ICICI Bank Personal Loan
      "BEST service"
      0.5 5.0/5 "Blown Away!"
      My personal loan amount was taken with ICICI BANK , the customer support is excellent with this bank , i can connect them easily with them . The tenure period is 4 year and loan amount is up to the mark . They provide interest rate and processing fee is nominal . Loan amount is 2.7lakh .
      Was this review helpful? 2
      , rudrapur
      Reviewed on Mar 17, 2019
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