Concierge Services on Premium Credit Cards
In India, customers with premium credit cards have access to concierge services. These services differ from credit card to credit card and are designed to provide personalised assistance to customers and support their luxury lifestyle. Read on to know more about concierge services offered with premium credit cards.
Types of concierge services offered on premium credit cards
The below listed are some of the types of concierge services offered on premium credit cards:
- Travel Assistance
- You can make flight bookings, hotel bookings, and car rentals.
- Many credit card providers offer visa and passport support
- You can plan your itinerary
- You can co-ordinate your travel insurance
- Dining Reservations
- You make table reservations at exclusive or fully-booked restaurants
- You get recommendations for fine dining and local cuisine
- You get priority access to partner venues
- Event Access & Bookings
- Many credit cards give complimentary tickets to concerts, sports events, theater shows, and festivals
- You get access to VIP and backstage passes
- You get early or reserved access to popular events
- Lifestyle Management
- You get access to personal shopping assistance
- You get offers on spa and wellness bookings
- Emergency Services
- You may get medical and legal referrals abroad
- You can get your card replaced in case of emergency card
- You easily get roadside assistance
- Luxury Experiences
- You can access golf clubs, private jets, and luxury yachts
- You can access bespoke travel experiences and curated vacations
- You can experience wine tastings, art gallery tours, and more
Benefits of concierge services:
Concierge services to offer customers luxury, lifestyle support, and personalised assistance. The below-listed are some of the benefits of concierge services:
- Luxury: With concierge services, you gain access to premium products and exclusive offers, including fine-dining experiences, early entry to popular events, complimentary concert passes, and more.
- Saves time: Concierge services handle bookings, research, and arrangements, saving cardholders time and effort.
- Tailored recommendations: With concierge services, you get a curated travel itinerary, recommendations for fine dining, and much more.
- Priority access: You may also get early access to popular events, complimentary VIP and backstage passes, etc.
List of credit cards offering concierge services:
The below-listed are some of the credit cards offering concierge services
Credit Card | Annual Fee | Concierge Services Provided |
Axis Bank Olympus Credit Card | Rs.20,000 + GST |
|
American Express Platinum Charge Card | Rs.66,000 + GST |
|
HDFC Black Diners Club Metal Edition Credit Card | Rs.10,000 + GST |
|
HDFC Bank INFINIA Metal Credit Card | Rs.12,500 + GST |
|
IDFC FIRST Wealth Credit Card | Nil |
|
Points to remember when accessing concierge services
The below-listed are some of the points that you should note when accessing concierge services:
- It is important to review your card’s concierge benefits to understand the full range of services, like travel bookings, event access, restaurant reservations, etc.
- Concierge requests are best made in advance, especially for high-demand events or reservations.
- Concierge services offered might differ based on card type, issuing bank, or location. Some services may not be available globally.
- While the concierge services are usually free, you may have to pay for bookings or purchases made on your behalf. Do check the terms and conditions before making payments.
- Some cards may have limitations on how often you can use certain concierge features.
- Always check the terms related to cancellations, refunds, and service availability during peak times.
FAQs on Concierge Services on Premium Credit Cards
- Will I have to pay for concierge services?
No, concierge assistance is typically free for eligible cardholders. However, you may pay for any purchases or bookings made through the service.
- Is there a limit on using concierge services?
Usually, there is no limit on using concierge services. However, it is best to read your credit card’s terms and conditions and check with your service provider.
- Can the concierge service make purchases on my behalf?
Yes, they can assist with purchases, but your confirmation and payment details will usually be required.
- What is the difference between a concierge and customer care service?
Customer care handles card-related queries like billing and disputes, while concierge services help with lifestyle and travel-related tasks.
- Are concierge services offered with all the premium credit cards?
No, concierge services are not offered with all the premium credit cards.
- Are concierge services available 24/7?
Yes, most premium card concierge services operate 24/7 globally, ensuring help is available regardless of time zones.
- Can I use concierge services for emergency assistance while traveling?
Yes, most concierge services can help with emergency travel arrangements, lost passport guidance, medical referrals, and locating nearby embassies or hospitals.
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