Corporation Bank Personal Loan Customer Care

Contact details of nodal officers zonal wise for grievance redressal

In case you are faced with an emergency situation, you can contact these emergency helpline numbers:

1. 0824-2440659
2. 0824-2861555
3. 0824-2861888 (board line)

To reach out to customer care officials if you are faced with an emergency, you can call 0824-2861586.

Other numbers to contact

1. In case you have a complaint or a query related to internet banking: 1800 425 2407.
2. For general queries only: 1800 425 3555 from 8:00 a.m. to 8:00 p.a. on working days.
3. In case you have to make a complaint regarding corruption: 011-24600216 (compliant cell) and 1800 110 180 or 1800 110 1964 (call centre).

Register a complaint online

You can also register a complaint online by filling out the online complaint form. You can even attach screenshots or any other document that will help make your case. Once you submit the form, you will receive a ticket number which you can use to track the status of your complaint.

Send an email or register a complaint at the branch

You can send an email to horls@corpbank.co.in for queries regarding your personal loan and for general queries, you can send the email to query@corpbank.co.in.

Alternatively, you can print out the compliant form available on the bank's website, fill it, and submit it at the branch. You can use the branch locator to determine the closest branch.

Redressal process

Step 1: Fill in the complaint form and submit it to the branch manager who is your first point of contact for all queries. You can also submit the complaint online.

Step 2: If your grievance has not been addressed adequately, you have three levels of grievance that can be addressed.

1. Level 1: Zonal head
2. Level 2: Circle head
3. Level 3: Chief grievance redressal officer

If your concerns are still not resolved, address your complaints to:

1. Level 1: Zonal head, Corporation Bank zonal office
2. Level 2: Circle head, Corporation Bank circle office
3. Level 3: General Manager, operations and services, HO

1. Phone: 0824-2861586
2. Fax: 0824-2444161
3. Email: cgro@corpbank.co.in

Step 3: If you don't receive a satisfactory resolution within a month of your complaint being lodged, you can approach the banking ombudsman.

You can find details of the ombudsman to contact on the bank's website.

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